2015 - Rockhampton Airport Disability Access Plan Final · The Plans are intended as a...

Rockhampton Airport

Disability Access Facilitation Plan

Rockhampton Airport Disability Access Facilitation Plan (2015) of 18

ACKNOWLEDGEMENTS

Rockhampton Regional Council wishes to acknowledge the assistance of Adelaide Airport

Limited in the development of this document.

The Information for Guests with Specific Needs has been prepared in consultation with the

following organisations:

� Australian Airports Association;

� Aviation Access Working Group;

� Department of Infrastructure & Transport (Aviation & Airports Division);

� Spinal Injuries Association;

� Capricorn Coast Community Access Group;

� Guide Dogs Queensland; and

� RRC Access and Equity Groups – Rockhampton, Capricorn Coast and Mount

Morgan.

FORWARD

On 16 December 2009 the Australian Government released the National Aviation Policy

White Paper. In the Paper, the Government encouraged airlines and airports to develop and

publish Disability Access Facilitation Plans.

The Plans are intended as a communication tool between airport operator, the airlines and

the travelling public, covering the availability and accessing of services for passengers with

specific travel needs or requirements.

This document has been created to satisfy the requirement for an airport Disability Access

Facilitation Plan.


TABLE OF CONTENTS

PRIOR TO ARRIVAL ................................................................................................................................................. 5

DROP-OFF / PICK-UP (KERBSIDE) .......................................................................................................................... 6

CAR PARKING ......................................................................................................................................................... 8

SECURITY SCREENING ......................................................................................................................................... 10

AIRPORT TERMINAL .............................................................................................................................................. 12

ACCESS TO / FROM AIRCRAFT .............................................................................................................................. 15

FUTURE BUILDING & ACCESS DEVELOPMENTS ................................................................................................... 17

ENQUIRIES ............................................................................................................................................................ 18


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PRIOR TO ARRIVAL

Rockhampton Airport has one main passenger terminal that is used for domestic and

international (charter) passenger movements. The entrance road is adjacent to the

intersection of Hunter Street and Canoona Road and the terminal building is located

opposite the Short Term Carpark.

If you require assistance with any element of your airline travel, we recommend that you

contact the airline directly. Most airlines publish their Disability Access Facilitation Plan on

their web site. It is important to keep in mind that each airline will have different facilities and

services available for patrons with reduced mobility or specific health requirements.

QANTAS – www.qantas.com.au – 13 13 13

Virgin Australia – www.virginaustralia.com – 13 67 89

The individual airlines Conditions of Carriage are also a good location for information

regarding passenger assistance.

If you anticipate the need for assistance on arrival to the airport we recommended you call

ahead. For enquiries regarding terminal drop-off / pick-up or car parking, please contact our

Customer Service Officer on 0438 743 603. Additional information regarding car parking can

be obtained from the Rockhampton Regional Council web site

http://www.rockhamptonregion.qld.gov.au/Council_Services/Airport or by calling

Council’s general enquiry line on 1300 22 55 77.


DROP-OFF / PICK-UP (KERBSIDE)

For a range of safety and security reasons, passenger Drop-off and Pick-up areas have now

been relocated to the Short Term Carpark. A large covered area, parallel to the terminal has

been constructed for all passenger Drop-off / Pick-up activities.

There are two (2) dedicated 25 minute disabled parking bays, located at the northern end of

the passenger Drop-off / Pick-up area within the Short Term Carpark.

There are also four (4) dedicated 25 minute disabled parking bays, directly opposite the

Arrivals and Departures sections of the terminal building. These can be accessed by turning

left after you enter the airport from Hunter Street. For enquiries regarding the use of these

parking bays please contact our Customer Service Officer on 0438 743 603, as there is

some flexibility as to their usage, e.g. extended timeframes and/or lack of a Disability

Parking Permit pending on individual circumstances.

A large bus set down / pick-up area (with kerb ramps and raised pedestrian crossings) has

been constructed opposite the terminal building. It has been located to minimise the distance

from the bus to the terminal building.


Disabled Parking Bays at Set-Down / Pickup in Short Term Car Park

Disabled Parking Bays at Opposite Terminal Front


CAR PARKING

There are 19 marked disabled parking bays within the three (4) terminal carparks and they

can be found in the following locations:

� Four (6) signed disabled parking bays are located adjacent to the walkways within

the Short Term Car Park;

� Five (5) signed disabled parking bays are located adjacent to the walkways within the

Premium Car Park;

� Seven (7) signed disabled parking bays are located adjacent to the marked walkways

within the Long Term Car Park;

� One (1) signed disabled parking bay is located adjacent to the marked walkways

within the Covered Car Park:

A courtesy wheelchair is located in the Short Term Carpark and can be accessed by asking

the on site carpark Customer Service Officer. Alternatively you can prearrange carpark

assistance by calling the Car Park Customer Service Officer on 0438 743 603.

To identify designated walkways from the Car Parks to the Terminal Building, they have

been clearly marked with posts painted yellow, edge of pathways painted green and

directional signage on the ground and fences. Seats are located along the walkways to

provide resting points if required.

Should the driver need to leave the vehicle to assist a passenger, a number of alternate

options are available:

Option 1: Park your vehicle in one of the disabled parking positions located in

the northern end of the Drop-off / Pick-up area within the Short Term

car park. Parking is free if you exit the Short Term carpark within the

20 minute ‘grace’ period;

Option 2: Park your vehicle in one of the 25 minute disabled parking bays

located opposite to the front of the terminal (refer previous section);

Option 3: Taxis and other booked vehicles (e.g. limousines) are able to pick-up

and drop-off people at the front of the terminal.


PLEASE NOTE THAT UNDER QUEENSLAND LAW, IF A DRIVER STOPS IN A DESIGNATED DISABLED PARKING AREA,

THEY MUST DISPLAY A VALID PARKING PERMIT. UNFORTUNATELY DUE TO THIS REQUIREMENT; IF YOU ARE

TRAVELLING AWAY AND WISH TO TAKE YOUR PARKING PERMIT WITH YOU, YOUR VEHICLE CANNOT BE LEFT IN A

DISABLED PARKING BAY.

Airport Terminal and Carpark Plan

Terminal Building

Covered Car Park

Premium Car Park

Long Term Car Park

Covered Car Park


SECURITY SCREENING

Appropriate preparation by all passengers is essential for a smooth security screening

experience.

Security screening personnel undergo training in assisting passengers and visitors with the

security screening process. The training is in accordance with the Screening Practice

Guidelines issued by the Office of Transport Security and ensures that the needs of all

patrons are handled appropriately, whilst maintaining the integrity of the security processes.

General advice for some of the more common security enquiries is summarised below:

Medical Implants Passengers are to advise the screening officer of their condition and

can request separate screening to avoid passing through any

machines that may affect their condition;

Prostheses Passengers should advise the screening officer of their condition and

can request separate screening to avoid passing through a metal

detector;

Walking Aids All walking aids must be screened and therefore may require X-Ray

and/or other security checks;

Wheelchairs Security staff are familiar with limited mobility passengers requiring

assistance at the Security Screening Point. It is required that patrons

in wheelchairs submit to screening by way of a “pat down” search by

a security officer of the same gender.

Prams / Strollers These items must be screened prior to being allowed through the

Security Screening Point. Passengers should contact their airline or

travel agent to confirm the security conditions or requirements

applicable to these items.


Airport Security Screening Point Entry


AIRPORT TERMINAL

All normal passenger facilities, including check-in, security screening, toilets and the

departure lounge are located on the ground level and within easy access to the public. The

following information is provided on specific services or facilities within the terminal environs:

Assistance Animals Assistance animals are welcome inside the terminal building; please

note that we have specialised toilet facilities for these animals

centrally located outside at the front of the terminal. Please ensure

that your airline is provided with adequate advanced notice if an

assistance animal is travelling with the passenger;

Defibrillator An Automatic Emergency Defibrillator (AED) is located close to the

security screening point within the terminal.

Toilets Dedicated toilets for patrons with disabilities have been provided at

both the Arrivals and Departure ends of the terminal. There are also

two (2) access toilets in the departure lounge. Braille and pictogram

signs have been installed on all toilet entry doors to assist vision

impaired travellers.

Baggage Collection When arriving at Rockhampton Airport, passengers should follow the

‘Arrivals’ signage to the baggage carousels. If you require a

wheelchair or other assistance on arrival, please contact your airline

prior to your flight.

Oversize Luggage Oversize luggage can be claimed from the designated area at the

southern end of the terminal. All enquiries relating to luggage should

be directed to the airline check-in desk, located at the northern end of

the terminal.

Personnel Lift A personnel lift has been installed for visitors wishing to access the

Airport Management Offices that are located on the mezzanine floor.

An intercom has been installed next to the ground floor lift door for

persons wishing to access the Airport Management Offices. Please

note that the management offices are only open during normal

business hours.


Visual Signage Visual signage, including pictograms and Braille text where

applicable has been installed throughout the terminal building.

Kerb Ramps Kerb ramps have been installed on raised medians to enable easy

access from vehicles and footpaths.

TSGI’s Tactile Surface Ground Indicators (TSGI) are installed at some key

locations throughout the terminal building to assist patrons with visual

impairments to identify kerb ramps and pedestrian crossing locations.

Assistance Animal Toilet Facility


Automatic External Defibrillator


ACCESS TO / FROM AIRCRAFT

While there are airport and airline staff on site at all times, access to and from an aircraft on

the apron (tarmac) is facilitated via signage, kerb ramps, pathways, handrails, Tactile

Surface Ground Indicators (TSGI) and marked pedestrian areas.

Airline personnel are always available to assist passengers transiting to or from their aircraft.

A mobile elevator is also available to assist passengers in wheelchairs and those with

mobility issues to be transported safely between the apron and the aircraft.

Airline flight attendants are always available to assist passengers within the aircraft.

Please direct all enquiries regarding passenger access around or within aircraft to the

respective airline.


Aircraft Parking Apron & Walkways


FUTURE DEVELOPMENTS & IMPROVEMENTS

Rockhampton Regional Council’s objective is to meet the current requirements of the Public

Transport Disability Standards, the Australian Standard 1428-1 and/or any relevant Codes

and Acts in regard to building accessibility, signage and other information required to assist

people with disabilities.

The ongoing development of our main terminal building will provide opportunities to review

and enhance our compliance with applicable disabled access requirements. An overview of

some of the areas for ongoing improvement are:

� Tactile Surface Ground Indicators (TSGI) to be installed at other key locations

throughout the car parks and terminal building to assist patrons with visual

impairments to identify kerb ramps and pedestrian crossing locations;

� Staff Training – delivery of regular training of airport staff in Dealing with People with

Disabilities.


ENQUIRIES

Further Information:

Further information on any of the items discussed within this Plan can be obtained by

contacting:

ROCKHAMPTON REGIONAL COUNCIL

PO Box 1860, Rockhampton Qld 4700

Phone: 1300 22 55 77 or +61 (7) 4936 8314 (8am to 4:30pm Mon to Fri)

Fax: +61 (7) 4927 7523

Email: [email protected]

Web: http://www.rockhamptonregion.qld.gov.au/Council_Services/Airport

Feedback & Complaints:

For feedback on what worked well or suggestions on how services could be improved,

please use the Rockhampton Airport contact details above.

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