ALISHA JOHNSON3992 El Monte Drive • Loomis, CA 95650 • (707) 688.7629 • Alisha1_1@msn.com

PROFESSIONAL PROFILEI possess 10+ years experience in exceeding sales and customer satisfaction quotas within the IT, Construction and Education industries. I have been promoted at every position I have had, within the first 2 years, and have demonstrated I can meet tight deadlines within busy offices. My work history reflects my strong capacity to manage large amounts of workflow and be highly productive while meeting deadlines.

JOB OBJECTIVE: Seeking Employment as a Claims Representative within the Insurance Industry.

AREAS OF EXCELLENCE Proven ability to juggle multiple responsibilities in busy, high pressured

environments Exceptional problem solving skills with customers to ensure positive results Excellent time-management skills; able to meet deadlines and handle multiple

projects simultaneously in a fast-paced quota based environment Exceptional ability to research issues to determine solutions for customers and

company Database CampusVue, Sales Force, PeopleSoft, Sales 1440 Homebuilder Software

(CRM) Proficient in Microsoft Office (97-2010) Word, PowerPoint, Excel, Outlook

EDUCATIONBachelor of Science, Business Administration, Marketing Minor (December 2002)Mississippi University for Women, Columbus, MS (3.4 GPA; Dean’s List)

EMPLOYMENT HISTORYHeald College, Roseville, CA (4/2011- 2/2015)Director of Admissions, (6/2014 – 2/2015); Associate Admissions Director, (4/2011 – 6/2014) Managed performance activities of admission department (including 17 recruiters, 3 receptionists, 1 Assistant Director, and 1 Outreach Presenter) to achieve 8 annual student enrollment budgets, execute high levels of customer service, ensure accuracy of file processing and data entry (SalesForce and CampusVue), and maintain compliance adherence with state and federal regulations for student privacy. Achievements:

I was promoted 3 times at Heald, based on my performance, attention to detail in accuracy of students files, high employee retention and goal overachievement.

Led 12 campuses in lead conversions, ending the year with a 20% lead to enrollment conversion.

Awarded as #1 campus (out of 12) by developing the most referral leads and converting 40% of these self-generated referral leads to enrollment for the year.

Regionally recognized for driving/improving admissions recruitment and new student retention efforts, resulting in a 15% increase in new student population year over year growth from 2012-13.

Recognized as “2012/2013 benchmark campus” for 2014, after leading 12 campuses with an 82% show rate of students enrolled actually starting college.

Campus Recruiter, (8/2009 – 12/2009)Responsible for making heavy outbound phone calls to set appointments with prospective students, perform group and individual presentations, educate and enroll students into Heald’s academic programs, and build relationships with my customers. Accountable for meeting recruitment, referral and lead conversion quotas every 8 weeks.

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Achievements: Received award for “November MVP” for demonstrating the most persistence and

strongest ability to connect with my customers on the phone and in person (11/2009) Recognized for producing highest newcomer new student starts (9/2009); Awarded

highest “lead to enrollment” converter (10/2009); Awarded highest “lead to appointment” converter (11/2009)

International Academy of Design and Technology, Sacramento, CA Director of Admissions, (1/2010 – 4/2011) Managed college’s recruitment and reception team to ensure 8 annual student recruitment budgets were met. Monitored regulatory compliance of inside sales staff, audited all new student files for accuracy, and administered weekly performance coaching and training to inside sales team.

International Academy of Design and Technology, Sacramento, CA (cont.)Achievements:

Recognized by Divisional President for quickly rebuilding and improving a historically low performing school, which entailed hiring and training a new 9 person sales staff within my first 3 months. My efforts resulted in achieving my 2nd quarter 2010 start budget and achieving my 2011 budgeted start goal of 300 new students.

I was one of 10 employees selected (out of 500) to attend a weeklong “Developing Leadership Academy” put on by my Regional Admissions Team.

Chosen as benchmark director (out of 13) to train other directors on “Community Outreach Recruitment” as I planned and executed a corporate wide community outreach plan entailing: fashion shows, outside recruitment booths, job fair participation and high school outreach.

Senior Recruiter, (10/2007 – 9/2009)Actively recruited students through intensive interviewing and counseling, heavy telemarketing, and oral presentations to consistently achieve budgeted student enrollment quotas each quarter.Achievements: Promoted 3 times within 2 years of employment from: Recruiter to Senior Recruiter to Associate Director and lastly to Admissions Director.

Selected among 4% of company-wide employees to attend Leadership Conference at The Atlantis Resort, Bahamas (2009).

Selected as the #1 performing Advisor out of 300 advisors and 8 campuses (2008). Recognized by College President with “Outstanding Leader of the Year” Excellency

Award (2008) Awarded 11 consecutive “Top Performer Recruiter Awards” over a 13-month span

K. Hovnanian Homes, Sacramento, CA (7/2005 - 10/2007)Design Sales/Warranty Claims Consultant, (5/2006-10/2007)Worked closely with project managers to ensure fulfillment of contracts, resolve and research home warranty claims, and complete job orders and home repairs per budgeted timelines. Managed and prepared contracts of specifications for installation, communicated home warranties to buyers, and prepared invoicing and detailed contract specifications for contractors. Exceeded monthly home options sales goals and customer survey quotas.Achievements:

Consistently received 100% score on quarterly Homeowner Surveys. Recognized as “Top Performer” by selling $1.6 million in custom home options

(2006). Selected by supervisor to manage weekly corporate sales reporting for 5-person

design team. Contract Administrator, (7/2005 – 5/2006) Created purchasing agreements for 100+ builder contractors and negotiated purchasing estimates for new home construction and product installations. Assisted 7 Project Managers in proofreading trade contracts, proposal submittals, contract preparation, invoice preparation, and bid selection.

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Achievements: Promoted in first year to Design/Claims Consultant role. Received Annual K. Hovnanian “Fish Award” for customer and contract excellence

(2006) Appointed departmental IT “Super User/Trainer” for Sales 1440 software integration

to train teams on new software system.

Xyratex Inc., Sacramento, CA; Claims/Customer Service Coordinator (6/2004-6/2005)Managed warranty claim validation processes and expedited product repairs for hard-drive storage systems, and resolved/processed warranty claims and returns for 50 high-profile customer accounts. Analyzed data in Excel and multiple computerized database systems to resolve complex customer service claims, verify warranty coverage and eliminate discrepancies. Administered bi-annual inventory audits and received/checked all incoming/outgoing part orders for service warehouse.Achievements: Received “Customer Service Merit Award” for exceeding 90% client satisfaction quota

Impressions Solutions, Inc., Columbus, MS; Claims/Office Manager (2/2003-5/2004)Managed warranty claims for: Kyocera printer products to process warranty claim requests, document customer concerns, validate warranty coverage, and coordinate with Sales and IT teams to diagnose issues, prepare repair estimates and resolve/close all claim requests within 2 weeks. Responsible for office’s operational functions in: account payables, inventory management, supply orders, travel booking, new account set-up, expense reporting, new hire paperwork, and maintaining meeting minutes. Achievements: Promoted after 2 months to Office Manager and placed in charge of managing account billing, warranty claim resolution, and sales reporting for 90+ high profile accounts in corporate distribution center.

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