respect reliability resilience

November 11–13, 2015 Sheraton Grand Sacramento Hotel

and Sacramento Convention Center

2015 Hospital Quality Institute Conference California’s Preeminent Quality and Patient Safety Conference

respect reliability resilience

2015 Hospital Quality Institute Conference California’s Preeminent Quality and Patient Safety Conference

November 11–13, 2015

Sacramento Convention Center and the

Sheraton Grand Sacramento

Join us for the 2015 Hospital Quality Institute Conference to achieve

ever increasing levels of performance through a culture of respect and

professionalism. Learn strategies and take home tools for achieving

reliable care and delivering value to each patient, each time, and in

each community. The content, interactive learning and networking

opportunities are not to be missed.

Who should attend?

Everyone who cares about quality health care and who

is committed to the respect, dignity and experience of

patients and families that need and depend on us.

What will you gain by participating?

• Join the call to action to achieve reliability and make California the national quality leader.

• Leverage the experience of others to solve shared problems and create a culture of excellence.

• Engage in innovative thinking and actionable strategies while freed from the demands of your workday schedule.

• Hear from nationally recognized experts about best practices and meaningful solutions.

• Demonstrate your leadership to create a culture of respect, reliability and resilience.

• Become inspired and engaged by connecting and learning with like-minded colleagues.

Wednesday, November 11

1:00 – 4:30 p.m. Pre-Conference Workshops (choose one): Seating is limited

Creating the Culture of Safety: Respect, Reliability and Resilience

Michael Leonard, MD, Managing Partner (far left) and Allan Frankel, MD, Chief Medical Officer (left), Safe and Reliable Healthcare,

William T. Choctaw, MD, JD, Chief Transformation Officer, Citrus Valley Health Partners

Creating a safety culture will be explored in-depth by a team of experts. What is it, how do

you seek it, how do you measure it and how do you improve it? This will be a highly interactive session with tools, methods and consultations tailored to the interests of the participants and their organizations.

Managing Behavior that Undermines a Safety Culture

William Cooper, MD, MPH, Professor of Pediatrics and Health Policy, Vanderbilt University School of Medicine

What does an organization do when individual or group behaviors undermine the best

attempts to create a safe and reliable environment? This session will help you understand the relationship between behavior and outcomes, recognize behaviors that undermine a safety culture, identify organizational elements to address these behaviors, and pinpoint interventions to create change.

4:45 – 6:00 p.m. VIP Tour of the Capitol Join your colleagues for a private, behind-the-scenes tour of the State Capitol hosted by William J. Emmerson, DDS, former state senator and currently senior vice president, state relations and advocacy for the California Hospital Association.

Thursday, November 12

7:30 – 8:30 a.m. Sponsor Show, Best Practices Showcase and Continental Breakfast

8:30 – 9:00 a.m. Welcome, Overview and Remarks

Julie Morath, RN, MS, President/CEO, Hospital Quality Institute (left)

Joe Kiani, Founder, Patient Safety Movement Foundation

9:00 a.m. – 12:15 p.m. Opening Keynotes

The Changing Landscape of Patient Safety

Tejal Gandhi, MD, MPH, President and CEO, National Patient Safety Foundation and the Lucian Leape Institute

Dr. Gandhi describes trends and lessons learned to create safer care in hospitals, health care

systems and ambulatory care settings. Her insights will inspire you to commit to creating an engaged and harm free experience for patients and the health care workforce.

Reliability, Respect and Resilience — Building and Sustaining a Learning Organization

Gary Kaplan, MD, Chairman and CEO, Virginia Mason Health System

Hear about Virginia Mason’s journey to transform health care through the Virginia Mason Production System. Dr. Kaplan will highlight the foundational

elements of a safety culture and explain how to continuously improve care and eliminate defects through a commitment to respect for people and a fully engaged workforce.

Meet the Press Plenary Session

Tejal Gandhi, MD, MPH, President and CEO, National Patient Safety Foundation and the Lucian Leape Institute; Gary Kaplan, MD, Chairman and CEO, Virginia Mason Health System; Thornton Kirby, FACHE, President and CEO, South Carolina Hospital Association; C. Duane Dauner, President/CEO, California Hospital Association; Julie Morath, RN, MS, President/CEO, Hospital Quality Institute;

and Kevin Riggs, Senior Vice President, Randle Communications

Mr. Riggs, an Emmy award-winning reporter and broadcast news anchor, will conduct a hard hitting, “Meet-the-Press” style interview with health care

quality and safety leaders, 15 years post the IOM’s To Err is Human. Bring your questions and participate in this interactive session.

conference agenda

12:15 – 1:30 p.m. Hosted Luncheon

1:30 – 3:00 p.m. Concurrent Breakout Sessions (choose one):

Optimizing Sepsis Care: New Evidence and Measures

Sean Townsend, MD, Vice President of Quality and Safety, California Pacific Medical Center

Learn about the new evidence changing how we resuscitate patients. Get ahead of the curve and prepare for new CMS reporting requirements.

Improving Perinatal Care in California

Elliott Main, MD, Julie Vasher, DNP, RNC-OB, CNS-BC, C-EFM, and Valerie Cape, Leadership Team, California Maternal Quality Care Collaborative

California’s success in reducing morbidity and mortality is shaping the national dialogue. Hear about the lessons learned, challenges and solutions.

Data Sanity and the Business Case for Improvement

Helen Macfie, PharmD, Chief Transformation Officer, MemorialCare Health System and Gayle Sandhu, MS, FACHE, Corporate Senior Director, Quality Assurance, Scripps Health

Experts will explain how to navigate the health care landscape of increased transparency, proliferation of measures, revenues at risk, and demand for accountability for outcomes. This session will provide practical experience-based models for developing the business case for initiatives to receive the “green light” for implementation.

World Café: Advancing Patient and Family Engagement in California (Session continues into the next breakout period. Seating is limited.)

Facilitated by Jane Taylor, EdD, Improvement Advisor and Learning Designer, Institute for Healthcare Improvement and Boris Kalanj, MSW, Director of Cultural Care and Experience, Hospital Quality Institute

Participate in a facilitated, interactive session designed to tap the collective wisdom of the group through a series of conversations. World Café will offer you an open space to discuss the current state of patient and family engagement, and inspire commitment to transformative change.

3:30 – 5:00 p.m. Concurrent Breakout Sessions (choose one):

HAIs Have Met Their Match: Coordinated Prevention Strategies and Practices

Rekha Murthy, MD, FIDSA, FSHEA, Chair, HQI’s HAI Workgroup and Medical Director of Hospital Epidemiology, Cedars-Sinai Medical Center; Lynn Janssen, MS, CIC, CPHQ, Chief, HAI Program, California Department of Public Health; and Christine Martini-Bailey, RN, BSN, QI Project Lead, Health Services Advisory Group

Learn how you can engage with the improvement strategies and activities of leading organizations to prevent infections using the Centers for Disease Control’s Targeted Assessment for Prevention tool.

Simple Changes to Improve Event Response, Causal Analysis and Risk Mitigation

Rory Jaffe, MD, MBA, Executive Director, California Hospital Patient Safety Organization of HQI

Benefit from the findings of over 700,000 CHPSO safety reports to identify and mitigate risk in your organization. Learn how to identify important signals in high-volume low-severity events, avoid blaming individuals while maintaining accountability, and much more.

Creating Surgical Teams of High Reliability

Molly Clopp, RN, MS, MBATM, Strategic Leader; Claire Spanbock, RN, MBA, CNOR, Regional Director Perioperative Services; William Greif, MD, APIC for OR; and Paul Preston, MD, Anesthesiology; Kaiser Permanente Medical Group

Surgical safety champions will present the elements of their multi-year journey to assure that all surgeries are performed by highly reliable teams. Successful strategies and tools to continuously improve surgical team performance will be shared.

World Café: Advancing Patient and Family Engagement in California (continued)

5:00 – 6:00 p.m. Networking Reception

Friday, November 13

7:30 – 8:30 a.m. Sponsor Show, Best Practices Showcase and Continental Breakfast

8:30 – 8:45 a.m. Welcome and Overview

C. Duane Dauner President/CEO California Hospital Association

8:45 a.m. – 12:15 p.m. Closing Keynotes

Harnessing the Power of Zero

Thornton Kirby, FACHE, President and CEO, South Carolina Hospital Association

Become inspired by the journey of leaders who have discovered that the numerical expression of a highly reliable system is zero:

zero defects, zero harm, zero lapses in quality, zero health disparities. Mr. Kirby will challenge participants to harness the power of zero and strive for high reliability.

The Digital Doctor: Hope, Hype and Harm at the Dawn of Medicine’s Computer Age

Robert M. Wachter, MD, Professor and Associate Chairman of the Department of Medicine, University of California, San Francisco

Drawing from his new book, Dr. Wachter will reflect on this remarkable era in which health

care – driven by $30 billion in federal incentive payments – has finally become a digital industry. He explores the peril and promise of health IT and what it means to be a clinician and a patient in the modern era.

Upstream of Respect and Reliability in Care

Rishi Manchanda, MD, MPH, President and Founder, Health Begins

Physician, public health innovator and author of The Upstream Doctors will challenge us to reignite the Hippocratic Oath by addressing the

social and environmental conditions that often underlie sickness. Dr. Manchanda will offer practical examples of how health care can collaborate across boundaries to provide equitable and human-centered care.

respect reliability resilience

“This is one of the best programs

that I have ever attended — and

I have been in the hospital

performance improvement field

since 1978.”

“Exceptional content; amazing

line-up of top presenters; great

opportunities for attendee

participation; focus of meeting

was spot-on.”

“Absolutely inspiring. It was

great to see the successes from

various hospital members and

also be part of the discussion

about being the change agent.”

“Great statewide conference —

feels like a national conference.”

What attendees had to say about last year’s event:

1215 K Street, Suite 800, Sacramento, CA 95814 www.hqinstitute.org

Hospital Quality Institute is a collaboration of:

California Hospital Association Hospital Council of Northern and Central California Hospital Association of Southern California Hospital Association of San Diego and Imperial Counties

HQI thanks our current corporate sponsors for their support of the conference.

Diamond sponsors:

Sapphire sponsors:

Ruby sponsor: Topaz sponsors:

Continuing EducationFull attendance at each day’s educational sessions is a prerequisite for receiving continuing education (CE) credit. Attendees must sign in each day and include professional license number, if required.

CE applications have made for NHAP, NAHQ and ASHRM.

Health Care Executives — The Hospital Association of Southern California is authorized to award 3 pre-conference hours and 9 conference hours of ACHE Qualified Education credit (non-ACHE) for this program toward advancement or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting an application to the American College of Healthcare Executives for advancement or recertification.

Nursing — Provider approved by the California Board of Registered Nursing, CEP #970 for 3.6 pre-conference contact hours and 10.8 conference contact hours. (Nursing CEs sponsored by Hospital Association of Southern California.)

TuitionRegister by September 30 and save

Full conference plus pre-conference workshop (Wednesday, Thursday AND Friday) $530

Full conference (Thursday AND Friday) $450

Pre-conference only (Wednesday) $125

Registrations received after September 30 add $100.

50% discount pricing for students, medical residents and patient family advisors. Limited number of discounts available. For application contact HQI at (916) 552-7600.

Cancellation Policy/Late PaymentA $75 non-refundable processing fee will be retained for each cancellation received in writing by October 9, 2015. No refunds will be made after this date. Substitutions are encouraged. Cancellation and substitution notification may be emailed to info@hqinstitute.org. Payments not received by the conference date may be subject to a 10% late fee. In the unlikely event the program is cancelled, HQI will fully refund paid registrants within 30 days.

Americans with Disabilities ActIf you require special accommodations pursuant to the Americans with Disabilities Act, contact HQI at (916) 552-7600.

QuestionsGo to www.hqinstitute.org/hqi2015 or call (916) 552-7600.

Locations

Sacramento Convention Center 1400 J Street Sacramento, CA 95814

Sheraton Grand Sacramento Hotel 1230 J Street Sacramento, CA 95814

The Sacramento Convention Center is approximately 25 minutes from the Sacramento International Airport.

Accommodations Room reservation deadline is October 16

The Sheraton Grand Sacramento is the host hotel for the conference. Located in the heart of downtown Sacramento and across the street from the Sacramento Convention Center, the Sheraton is close to the State Capitol, numerous dining options, shopping and parks. Area attractions, such as Sutter’s Fort, Old Sacramento and the historic Railroad Museum, are close by.

Single and double rooms are available at a special, discounted rate of $169 per night. For reservations, call (800) 325-3535 and mention the “2015 Hospital Quality Institute Conference.” The discounted sleeping room deadline is October 16, but don’t delay — discounted rooms could sell out prior to the deadline.