2015 Augusoft Lumens User Summit Recap

The 12th Annual Augusoft Lumens User Summit held prior to the LERN Annual Conference in New Orleans was a huge success! We had record attendance of 74 attendees from all over the United States and Canada. Experienced and new Lumens users, executive school leaders, industry partners and the Augusoft team came together to learn, discuss, network and share their knowledge of Lumens. This user summit report shares a brief look at some of the highlights from last year’s event including:

Augusoft’s President and CEO, Cem Erdem, presented Katie Butler, Workforce Services Functional Specialist of Virginia Community College System with the 2015 Augusoft Lumens VIP Award.

This award is given out each year at the annual event to a Lumens user that demonstrates tenacity and patience to always see a solution to a problem, is an advocate for Augusoft, uses best-practices to run their program, and is committed to delivering and improving lifelong learning for everyone.

We congratulate you, Katie, and encourage all of you to continue to help us deliver and improve lifelong learning for everyone.

2015 Augusoft Lumens VIP Award

• VIP Award winner• Best Lumens Homepage• Best Catalog• Larrabee Scholarship winner

• Roundtable discussion takeaways• Best user summit sessions• 2016 user summit information

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3rd - Northern Virginia Community College

nvcc.augusoft.net2nd - Santa Rosa Junior College srjcce.augusoft.net

1st - North Idaho College(Third year in a row!)

northidaho.augusoft.net

1st - Kennesaw State University

2nd - Bismarck State College

3rd - Osher Lifelong Learning at Carnegie Mellon University

Best Lumens HomepageEach year we ask our customers to bring their best catalog covers and homepage designs for all to see and vote on. This exercise helps prompt discussion on best practices on using these tools to market their programs. Congratulations to our Best Homepage and Catalog Winners!

Best Catalog

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3rd - Osher Lifelong Learning at Carnegie Mellon University

The Larrabee ScholarshipNamed in memory of Augusoft employee Leslie Larrabee, the Scholarship recognizes the innovative use of technology in continuing education and a “tip” or “trick” involving that technology which contributes to improved work-life balance. This year’s recipient, Nanette Bowring of University of New Mexico shared her best tip.

This Year’s WinnerNanette Bowring, Vendor Liaison, University of New Mexico

Tip, Trick or Both: BothTip and/or Trick Name: Best Use of Custom Fields Ever!Summary of Tip and/or Trick: Just create the custom fields, create the reports, schedule the reports to the appropriate staff and things happen just like magic! No need to worry about remembering to ask IT that special software is needed or emailing everyone that the A/V changed..just change it in the class the day before and it is done...you will get what is needed! Laptops get charged in plenty of time also.

Which technologies do you use to do this tip and/or trick? How might other institutions replicate, or adapt this tip and/or trick to make their work-life easier? Just create the custom fields, create the reports, schedule the reports to the appropriate staff and things happen just like magic! No need to worry about remembering to ask IT that special software is needed or emailing everyone that the A/V changed..just change it in the class the day before and it is done...you will get what is needed! Laptops get charged in plenty of time also.

“Very well organized,

planned, executed

event - you thought of

everything!”3

Top User Summit Sessions1. Customer Showcase: Who, What,

Where, Why & How of Lumens Customization – Kristi Flack, Dianne Smrdel

2. Customer Showcase: Making Video Marketing a Reality – Kendall Harris

3. Making Lumens Swing for You – Judi Bryl

4. Upcoming Features for 2016 – Tim Scott

5. Learning the Scales (New Customers – Part 1) – Cammy Skalla

Three topic roundtable discussions were held and these are the takeaways.

How are you collecting the data required? i.e., WIOA, State Reporting, etc.

1. Capture specific attributes based on fields2. Class specific student classification3. When student registers for a particular class,

Lumens will capture student attribute and that becomes part of their profile.

4. Connect field (license #) to expiration date.5. Classes tied to licenses6. ACT WorkKey results downloadable to

Lumens as pre-requisites7. Pearson Vue – partner to allow access to

student grades8. Student has no incentive to provide testing

results from 3rd party evaluator9. Accreditation denial program funding10. Funding source allocation for classes11. Prerequisites for classes 12. Refund A/R payments13. Students resistant to providing SS#14. Eligible results – want to know results for all

students in a class, not risk those that got funding

15. The leverage the school has compels student behavior

16. Slim student profile for same person at different companies

17. Sixteen people want one profile for multiple user roles – Uuceaymocs “My brain is full with

ideas!! Thank you!”

DiscussionsRoundtable

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Roundtable Discussions Ideas for new program initiatives.

1. Digital badges – openbadges.org2. Blackboard issues – badge3. Student ID cards – cardstock with a

different color each term so no plastic card bar code fonts and mail merge (Edmonton)

4. Technology classes5. Photography6. Company access to Lumens7. Feat or granting access8. 3rd party – don’t display amount to student

but still charge the company for the class9. Wellness initiative programming – nutrition,

fitness, enrichment10. Tourism – how to market to tourists

coming into the area, brochures to hotels, Google AdWords, Facebook ads

11. Combining 2 disciplines together12. Some tangible & intangible combo13. Integrating STEM concepts into classes14. Dating workshops – cooking classes,

how to use dating sites15. Informational webinars about certificate

programs vs. open house16. LinkedIn webinar, during lunch –

most traffic 11-2 (40%)17. ES218. Cool school during summer (Edmonton)

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Using social media to increase visibility and registrations1. Need social media guidelines2. Blog - Allow teachers to blog, give them Q &As

and humanize.3. Link instructor link in Lumens4. Have teachers share “I’m teaching this class!”5. Real-time dialogue is key6. Treat teachers like assets7. Instructors reputations affect class popularity8. Kennesaw has a campaign: “I Did It”

• Separates from main college• “I Did It” serves as a call-to-action

9. Uses Hootsuite (good for categorizing & hashtags)

10. Pinterest: hard to use; always need visuals11. Content control is difficult. Main college has

“rules” (academic leadership side) and we are dependent on them.

12. Social media share buttons; Include in registration confirmation emails and include “Have your friends join you” share buttons.

13. LinkedIn ads for B2B Marketing• Expensive• Good networking• Boosting posts (blog posts)

14. Don’t use “all for one” when posting on various social media platforms.

15. Meetedgar.com• Good social media management tool• Useful if you don’t have 1 person

assigned to social media• Can set up flows/streams of posts

Mark Your Calendar We’re heading to Baltimore!2016 Augusoft Lumens User SummitNovember 15-16, 2016 Hilton Baltimore

Early bird registration soon available!

2016 LERN Annual ConferenceNovember 17-19, 2016Hilton Baltimore

8441 Wayzata Blvd., Suite 200 | Minneapolis, MN 55426-1360

“Keep up the good work! I learn something new each year and/or reminded of features I have forgotten about.”

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Visit us online to learn more:augusoft.net/summit

16. How to track registrations with source being from social media?• Ask in surveys• Alaska survey: they learned word of mouth

was big rather than social media which was only at 5%

17. Track “share on Facebook” link in Lumens site• Put social media share buttons in

registration confirmation emails• Include: “have your friends join you!”

(share buttons)