Why You Need A Completely Integrated Chargeback Solution

April 23, 2015

Agenda

Introductions

Why Chargeback Matters

Current Trends

Case Study – Fortune 500 Global Enterprise

©2015 APTARE, Inc. 2

IT Complexity Is Growing

Data ExplosionScale, Cloud (self-service)

Global RegulationsCompliance

Lack of VisibilityAccountability

Multiple SuppliersInconsistent tools

Use of cloud services is growing

Cloud is becoming a given 93% of companies running or experimenting with IaaS

Private Cloud leads in workloads for large enterprise 63% are using private cloud / 22% run 1,000+ VMs in private cloud

Significant headroom for enterprises to move more to cloud 68% run less than one-fifth of applications in the cloud 55% report “significant” app portfolio cloud-friendly but not cloud

Self-service portals are the overwhelming implementation 43% offer self-service portal (41% more plan to)

Enterprise IT owns cloud services 62% say IT controls majority of cloud spending decisions

©2015 APTARE, Inc. 4

Source - Rightscale 2015 State of the Cloud Survey

Private Cloud Trends

Increased satisfaction from user perspective with IT provisioning

Increase in elasticity and flexibility for IT resources (scale up/scale down quickly)

Reduction in opex – standardization and automation

Increase in IT infrastructure resources (storage, licensing, data protection, VMs)

Reduction in accountability

Chargeback not yet frequently adopted

Limited cooperation from the LOB to provide transparency into allocated and utilized resources

Inability to chargeback certain infrastructure because it cannot be associated with a business unit, application, or cost center

Lack of visibility to the infrastructure – In large, complex environments, it’s difficult to have a comprehensive view of IT resources and infrastructure

Unable to calculate the cost for all components (VMs, Power, Administration, Operational, etc.)

Chargeback Implementation Obstacles

Data collected from heterogeneous infrastructure

Assets tagged with metadata

Business and IT level usage reporting

Data provided to billing systems

Capacity planning, trending, utilization and remediation views

Feed

Billing System

Backup Server

Virtual Servers

Block Storage

Network & Fabric Infrastructure

VTL/Tape Libraries

De-duplication devices

Physical Servers

File Storage

Virtual Storage

Databases

Heterogeneous Visibility and Chargeback

Direct Database Integration If the relationships already exist between infrastructure and

business objects within the organization, we can ordinarily leverage that metadata directly (Ex. Asset Mgmt. / CMDB)

ETL Processes Manual CSV Load Scripts Oracle external tables (CSV’s, etc..)

Aligning Infrastructure and Business Objects

Associating Attributes Infrastructure metadata associated in the GUI or in Bulk through CSV

imports. Serves as an aggregation point (Application, LOB, Environment’s, etc…) Leverage REGEX & SUBSTR to parse infrastructure metadata and

associate from intuitive naming• Zone Record: Z_ccprview01c_5302_7B0_q7ad5 - > Extract Hostname: ccprview01c

Aligning Infrastructure (continued)

Grouping Infrastructure Hierarchical grouping can accomplished manually or in bulk through direct

database import • Example: REGION - > COUNTRY -> CITY - > DATA CENTER LOCATION• Example: APPLICATION - > ENVIRONMENT

Chargeback – Customer Case Study

Customer – Fortune 500 Global Enterprise (Pharmaceutical)

Environment 100+ PB of multi-vendor storage (EMC, HDS, IBM, NetApp) 5,000+ backup clients (TSM, Avamar, Data Domain) 1,000+ servers (virtual – VMware) 2 primary data centers with 15+ remote sites

Problem Process for getting asset data to the billing system was highly manual 10+ year old scripting process and 200+ hours/month of manual

spreadsheet work required to collect data Data delivered results that were incomplete and inaccurate

Solution – Integrated Chargeback

APTARE delivered end-to-end billing integration Complete collection of backup, storage, and virtualized data Integration with data from asset management tool Custom analytics delivered directly to stakeholders on demand

Customer Benefits Completely automated process delivers data directly to SAP billing

system Eliminated manual processes related to data collection (200+

hr/month) Eliminated 3rd party maintenance and updates to legacy scripts Scheduled reports require less maintenance and are less error-prone

Customer Quotes

“I was very impressed by how quickly the project group grasped the concept of our billing process and even added value in future enhancements that wasn’t originally thought of.”

“The suggestion of connecting the two systems was brilliant! After some work is done internally the next step will be to connect the two systems and have the billing system run on an automated schedule hopefully with no manual intervention.”

“The project & the project team has exceeded what I thought it would look like in the end. My hat is off to each and everyone involved in this project – you have met or exceeded all project milestones in my opinion.”

APTARE at a Glance

Focus

Technology

Customers

Sampling ofSupportedPlatforms

Predictive Analytics for All Your Data…so you can take control of explosive growth

Visibility & Insight platform for> Chargeback – IT Infrastructure> Compliance – Data Protection

1,100+ customersOne-third of the Fortune 10040% of global Financial Firms