2015-2017 BUDGET PRESENTATION - Nevada Legislature

2015-2017 BUDGET PRESENTATIONEnterprise IT Services

March 11, 2015

Presented by: David Gustafson, Administrator/State CIO Amy Davey, Deputy Administrator

QUICK FACTS• $48M annual budget from customer agency billings

• 184 IT professionals providing over 45 IT services to 417 state, federal and local customer agencies

• Charged by statute for the development and implementation of the statewide enterprise Information Technology strategy, policy, and standards

• Manage and maintain 565 databases supporting Executive Branch business operations

• 55,888 hours of application programming, maintenance, and development in support of statewide public safety systems, the State financial, budget, and time tracking programs

• Manage 114 microwave sites and 1,500,000 circuit miles across the state

• EITS firewalls thwart over 6M unauthorized attempts to access State data daily

• Provide telephone service to over 10,000 government users

• Manage 180+ websites (agencies & elected officials)

• Help Desk processes an average of 5,500+ tickets per month

• Provide centralized email service to over 12,000 users

• Designed and built the state’s wide-area-network (SilverNet) that transports 22+ terabytes daily

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2013-2015 SUCCESSES1. Department of Public Safety / EITS IT Merger

2. Successful disaster recovery test of the State payroll system

3. Enterprise cloud e-mail and document production RFP in negotiations

4. State telephone system upgrade to VOIP technology (10,000 customer lines)

5. Altiris project exceeds10,000 computers with a measurable reduction in malware infections

6. Improved customer responsiveness on the Help Desk by 45%

7. Maintained 99%+ SilverNet uptime while upgrading core capacity

8. Standardized 50 State websites while also implementing the Public Notice Website

9. Reviewed 32 agency Technology Investment Requests (TIR) valued over $236 million

10. Managed Hackett Study to completion (with Controller) - precursor to RFP for Advantage Replacement

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MERGER SUCCESSES• Established relationship and developed paths of communication with DPS

• Migrated 1650 DPS users to new email system after unrecoverable failure of their old system in week 3

• Improved public safety systems security and stability through network mapping and firewall replacement

• Upgraded P&P Restitution program to a modern, stable platform

• NCJIS Modernization core hardware & software completed (webMethods)

• Developed and implemented a fully documented Software Development Lifecycle (SDLC)

• Schedule & plan for next two years of NCJIS Modernization completed (design & analysis)

• 1700 computers upgraded to Windows 7 (+500 Agency IT customers)

• Upgraded 235 SQL databases to supported hardware & software

• Improved CJIS compliance: network, servers, applications, security

• Migrated 70% of systems from DMV datacenter to modern, virtualized equipment in State datacenter

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MERGER CHALLENGES• Planning and scheduling efforts were cut short by immediate replacement needs for DPS

and insufficient project management

• Merging business processes, organizational cultures, technology platforms and staff skill sets

• Both entities had a full work load before consolidation efforts began

• Current budget and service model does not recognize the "full service" customer

• Disparate staff physical locations (Carson City & Las Vegas)

• Staff development on new hardware and software technologies

• EITS recognition of 24x7 public safety business requirements

• Overnight added 24,000 new external law enforcement and justice customers

• Planning must continue to address consolidation structure, flexibility, roles & responsibilities

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NASCIO 2015 TOP 101. Security: risk assessment, governance, budget and resource requirements, data protection, training and awareness.

2. Cloud Services: cloud strategy, proper selection of service and deployment models, scalable and elastic IT-enabled capabilities provided “as a service” using internet technologies, governance, service management, security,

3. Consolidation/Optimization: centralizing, consolidating services, operations, resources, infrastructure, data centers, communications and marketing “enterprise” thinking, identifying and dealing with barriers

4. Broadband/Wireless Connectivity: strengthening statewide connectivity; implementing broadband technology

5. Budget and Cost Control: strategies for savings; reducing costs; dealing with inadequate funding and budget constraints

6. Human Resources/Talent Management: human capital/IT workforce; attracting, developing and retaining IT personnel

7. Strategic IT Planning: vision and roadmap for IT, recognition by administration that IT is a strategic capability, integrating and influencing strategic planning with consideration of future IT innovations, aligning with Governor’s policy agenda

8. Mobile Services/Mobility/Enterprise Mobility Management: devices, applications, workforce, security, policy issues, support, ownership, communications, wireless infrastructure, BYOD

9. Disaster Recovery/Business Continuity: improving disaster recovery, business continuity planning and readiness

10. Customer Relationship Management: building customer agency confidence and collaboration, customer service

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Founded in 1969, the National Association of State Chief Information Officers (NASCIO) is a nonprofit, association representing state chief information officers and information technology executives and managers from the states, territories, and the District of Columbia. Nevada CIO David Gustafson currently serves as Vice President of NASCIO

BIENNIUM STRATEGY• Finalize DPS/EITS merger efforts

• Provide support for the NCJIS Modernization project for Department of Public Safety

• Build towards an Agency IT Services model (Infrastructure/Services)

• Replacement of the 15 year old microwave network for NDOT and DPS to support required Land Mobile Radio (LMR) replacement project

• Test cloud-based computing solutions through pilot project

• Continue restoration of disaster recovery capabilities

• Execute cloud-based email productivity solution

• Implement "enhancement requests" needed for maintenance and continued operation

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STAFFING BY ACCOUNT

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1373 - Office of CIO1365 - Client Services

1385 - Computing1386 - Network1387 - Telecom

1388 - Microwave1389 - Security

0 20 40 60 80

1

44

45

813

1012

4428

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Blue - Statewide Enterprise Services Green - Agency IT Services

1373 - OFFICE OF THE CIOThe Office of the Chief Information Officer (CIO) establishes the enterprise vision and strategies for both statewide and agency IT services; and is the focal point for enterprise procurements and interagency system planning.

Enhancement Requests:

E910 - $173,453 & 171,533 Transfers a full-time Chief Planning Research and Grants Management position and a half-time Chief Assistant, Planning position from the DoA Director's Office to the Office of CIO to assist with strategic information technology planning for the state.

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1365 - CLIENT SERVICESClient Services is responsible for statewide application development, WEB, database services and support for payroll (Advantage), employee management (NEATS), budget (NEBS), as well as, 180+ web sites, and agency specific applications.

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E227 - $666,169 & $645,497 Funds three full-time contract Programmers/Analysts to begin programming the NV Criminal Justice Information System modernization project, specifically the Computerized Criminal History (CCH) and Offender Tracking Information System (OTIS).

1365 - CLIENT SERVICESEnhancement Requests: (con’t)E246 - $95,926 & $112,556 Funds one Information Technology Technician position to improve EITS device support ratio to 1:360. Industry standard ratio is 1:150-180.

E248 - $134,534 & 153,336 Funds two Information Technology Technician positions to provide support for mobile data terminal devices proposed for the Department of Public Safety. This request is a companion to E550 in Highway Patrol, budget account 4713.

E249 – $45,728 & 55,386 Funds one Administrative Assistant position to support the Chief of Development and forty-eight unit staff.

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1385 - COMPUTING SERVICESComputing Services provides the necessary Windows, Linux, Advanced Interactive eXecutive (AIX), and mainframe systems that support simultaneous sessions with thousands of state workers interacting with multiple applications and databases.


E225 - $333,665 & $84,375 Provides funding for lower cost disk storage and associated backup for AIX servers that provide critical enterprise shared systems. (Archiving files to less expensive storage frees up space on more costly production storage equipment.)

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1385 - COMPUTING SERVICESEnhancement Requests: (con’t)

E226 - $66,872 & $45,824 Funds a pilot project to test the viability of cloud-based computing services.

E240 - $177,956 & $845,574 Funds consultant services in FY 16 for an analysis and development of Computing Services disaster recovery capabilities, planning, and testing (including documents & methodologies). Funds one Information Technology Professional position in FY 17, software licenses, storage equipment, and increased bandwidth for data replication to Las Vegas.

E720 - $187,329 & $0 Funds a Blade Enclosure and necessary equipment providing virtual capability for migration off physical servers. Will be installed in Las Vegas to increase disaster recovery capacity.

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1386 - NETWORK ENGINEERINGNetwork Engineering provides planning, procurement, operation, and maintenance necessary to support the statewide network infrastructure to deliver information transport services (email, voice – wireline and radio, Internet access, and information data exchanges) in support of all mission critical applications operated by state agencies.

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E225 - $325,172 & $288,562 Funds the transfer of core network equipment from Grant Sawyer Building to a properly managed datacenter environment.

1386 - NETWORK ENGINEERING

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Enhancement Requests: (con’t)

E226 - $310,500 & $310,500 Funds additional bandwidth between Carson City and Las Vegas; current capacity is exhausted.

E227 - $297,000 & $297,000 Funds additional bandwidth between Reno, Winnemucca, Ely, and Pahrump; current capacity is exhausted.

E711 - $427,795 & $74,171Funds end-of-life network security devices (firewalls, routing and switching items).

E712 - $151,741 & $21,353 Replace a network protocol analyzer necessary for network troubleshooting.

1387 - TELECOMMUNICATIONSTelecommunications Services Engineering provides planning, procurement, operation, and maintenance necessary to support the statewide voice service and underlying infrastructure.

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No notable enhancements

1388 - MICROWAVE TRANSPORT


E226 - $102,752 & $99,507 Funds contract services for microwave site equipment maintenance and related work to be performed in the eastern half of the state.

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Microwave Transport Services provides the planning, procurement, operation, and maintenance necessary to support the statewide microwave infrastructure that delivers network services for such services as Land Mobile Radio (LMR), highway traffic data, and SilverNet traffic to rural Nevada.


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E712 - $130,000 & $6,000,000 A consultant-supported RFP will be released as quickly as possible in FY 2016. That RFP should result in a total cost of ownership operational lease with work commencing no later than FY 2017 (July) to replace/upgrade the end-of-life statewide microwave system.

A compressed implementation schedule is necessary to support the first responder radio replacement/upgrade in FY 19/20 as that public/private cooperative system (NSRS) goes beyond end-of-life. The operational lease model avoids a large up-front capital expenditure and ensures the system is maintained by industry technicians who are in high demand by cellular, microwave and tower companies.


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E713 - $0 & $75,000 Funds the replacement of three generators used for emergency backup power at mountaintop microwave sites.

E714 - $506,124 & $458,675 Replaces 48-volt battery plants at sixty-one microwave sites to ensure continuous operations during power outages.

E715 - $75,484 & $75,484 Replaces four service trucks including utility shells.

E716 - $52,802 & $52,802 Replaces two heavy-duty trucks including service bodies.

1389 - INFORMATION SECURITY


No notable enhancements

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Information Security Services provides security guidance/policy to agencies in designing secure and resilient enterprise networks and systems; continuous monitoring existing networks, devices and critical IT infrastructures; security assessments for agencies; and coordinating the remediation of cyber attacks.

PERFORMANCE MEASURES

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Performance Measure FY14Actual

FY15Planned

FY16Planned

FY17Planned

SilverNet Circuits that are Stressed 2.44% 20% 20% 20%Microwave Circuits that are Stressed 90.48% 92.86% 92.86% 92.86%Problems Solved on Initial Inquiry 28% 28% 28% 28%Problems Solved within 72 Hours 78% 78% 78% 78%Help Desk Surveys Satisfactory 95.13% 95.13% 99.5% 99.4%Average Mainframe Capacity Used 87.23% 87.77% 87.77% 87.77%EITS Servers within Recommended Replacement Schedule 80.28% 84.51% 84.51% 84.51%EITS Servers Not Virtualized 81.73% 89.00% 89.00% 89.00%Programming Requests Completed on Time 96.00% 90% 84.51% 84.51%Programmer Time for New Projects Versus Maintenance 23.93% 70% 70% 70%Databases Currently Operational 35.71% 95.21% 95.21% 95.21%Dept. of Administration Endpoints Automatically Updated 73.38% 100% 100% 100%Number Security Incidents Caused by Non-Compliance 338 58 10 10Number of Statewide Endpoints Continuously Monitored 7,569 15,000 15,000 15,000

–Winston Churchill

“You can always count on Americans to do the right thing - after they've tried everything else.”

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2015-2017 BUDGET PRESENTATION - Nevada Legislature

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