2015-16 Annual Operational Plan - randwick.nsw.gov.au
Transcript of 2015-16 Annual Operational Plan - randwick.nsw.gov.au
01 Leadership in Sustainability RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
Leadership in Sustainability01
Vision for Randwick City Council1a
Monitor Council's financial performance and positionS001
50%
The financial position of Council as at 31 December 2015 is satisfactory. The financial performance of Council for the period 1 July 2015 to 31
December 2015 is satisfactory.
Comments
Council's planning and reportingP001
50%
The September 2015 quarter Corporate Performance Review Report was approved at the November Ordinary Council meeting. Preparation has
commenced for the development of the 2016-17 Operational Plan including an invitation for submissions from the precincts.
Comments
Update the Long Term Financial PlanP002
50%
The Long Term Financial Plan will be reviewed to incorporate the figures from the 2014-15 Financial Statements which were adopted by
Council at the September Ordinary Council Meeting
Comments
Leadership1b
Media and public comment managementS002
49%
Council responded to 59 requests from media outlets for information and/or public comment during the December quarter. Enquiries related
to issues such as: Council’s submission to IPART and amalgamations; capital works projects; roads and footpath upgrades; development
applications; Council events (DRLC Guinness World Record thong race) and environment programs (RID squad); and surfing etiquette signs.
Other issues included Transport for NSW light rail works and the impact on Randwick City; loss of significant trees due to light rail; Coastal
Walkway extension and campaign; parking fines, parking meters and rangers; and Council’s policy on trolleys, Airbnb and drones. The average
time to respond to media enquiries was 0.7 days, a significant improvement from the September quarter where the average time was 1.9
days. Randwick City Council and its activities were mentioned 300 times in the media over the quarter.
Comments
Highlights: Council's media enquiry response time was 0.7 days - Council aims to respond to enquiries within two days.
Promote Council's achievementsS003
48%
Randwick City Council issued 24 media releases during the quarter. Topics included: water quality ratings for Randwick City beaches; 13th
Anniversary Commemoration of Bali Bombings; removal of dying Cook Pine (tree) and high rise developments on Anzac Parade. A number of
local and metropolitan media published positive stories about Council's activities such as saving High Cross Park; construction of synthetic
soccer fields at Heffron Park; surfers' code signage; Chifley Skate Park; and Council’s Christmas street party initiative.
Comments
Provision of Business PapersS004
50%
All business papers for all Council and Committee Meetings have been available to the public on Council’s website on the Wednesday in the Comments
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week prior to meetings. All business papers for all Council and Committee Meetings have been made available to the Councillors (both in hard
copy and electronically via the Hub App) on Tuesdays (one week prior to meetings).
Government Information (Public Access) Act 2009 complianceS005
50%
274 Access to Information requests (informal GIPA applications) were received during the quarter, of which 100% were completed within the
(5 working days) service standard. One formal GIPA application was received during the quarter and this application was completed in 8
working days (the GIPA Act allows 20 working days for determination of applications).
Comments
Compliance with purchasing proceduresS006
50%
Six monthly audit indicates 99.6 per cent compliance with Council's internal purchasing procedures. The six monthly stocktake was over 99
per cent accurate and all tenders have been processed in accordance with legislative requirements.
Comments
Council's Property portfolioS007
50%
During the December quarter all registers were updated monthly. There are currently 126 lease agreements in place.Comments
Council's insurance programS008
50%
All 2015-16 annual insurance renewals were completed in June 2015. All insurance claims are processed by Echelon (under Contract) unless
they are Motor Vehicle claims which are managed by Zurich.
Comments
TRIM Document archive systemS009
50%
The archiving of new records continues as per GA39 schedules. The flow of archives is well managed and the accessibility of physical holdings
is constantly controlled. The Archives Project Plan 2013-2017 is regularly reviewed.
Comments
Financial operations, systems and informationS010
50%
All Financial Operations policy, procedures and legislative requirements were achieved in the December quarter. Key financial functions
include rates, debtors, accounts payable, GST, FBT, investments, payroll and cash management.
Comments
Rates and chargesS011
50%
The 2015-16 Rate Levy was issued in accordance with legislative requirements. The second year of the current IPART approved 3.59 per cent
special variation was applied.
Comments
Maximise returns of Council's investment portfolio while minimising riskS012
50%
Council's investments have been maintained in accordance with the adopted policy which was revised in December. Monthly investments
reports have been provided to Council and investments position referred to Internal Audit Committee for consideration. No capital loss or
Comments
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investment defaults occurred in the December quarter.
Provision of financial information, advice and reportsS013
50%
All internal and external financial reporting requirements were met for the second quarter of the financial year ending 31st December 2015.Comments
Customer service charterS014
50%
The Randwick City Council Customer Service Charter is accessible and on display in Council's Administration Building foyer. New employees
are formally inducted on the organisation's standards and expectations to ensure services are delivered in a consistent, efficient and
professional manner.
Comments
Customer service requestsS015
50%
Council received 14,261 Service Requests during the December Quarter of which 97.6 per cent were completed within the service level
agreement timeframe. Council received 32,591 phone calls via the Call Centre during this period of which 1.5 per cent were abandoned.
Council's target is to have fewer than 3 per cent abandoned calls on average and complete at least 85 per cent of Service Requests within SLA.
Comments
Maintenance of the name and address registerS016
50%
1,295 contact details were updated in the Corporate Name and Address Register, 1,931 Name and Address data integrity anomalies were
corrected and 4 staff members received training.
Comments
Highlights: Completed the Annual Review of the Name and Address Procedures in November 2015.
Business programs and systemsS017
50%
The application for and processing of Work Zone Local Approvals was automated and is in use by the council to process work zone
applications. This has improved the service delivery and recording of information about work zones. Improvements were made to the
administration of Payroll in the area of pay rules and payroll processing. A new interface was implemented for the property and rating system
which improved the performance for business users and the quality of information available to staff. The new online ePlanning portal was
implemented for staff which will improve the consistency and quality of planning information provided to customers.
Comments
Information technology infrastructureS018
50%
During the December quarter, focus was on retiring legacy systems that are no longer in use, consolidating the operations of the data centre,
remediating the infrastructure at remote sites and preparing for the core network upgrade and wide area network upgrade. In excess of 60
redundant virtual servers were decommissioned. A rigourous patching program in the server environment was undertaken. A project
commenced to migrate email from Exchange 2007 to Exchange 2013 to ensure that email is on supported hardware and software versions.
Procurement of a new firewall and a cleanup of firewall rules was undertaken for implementation of the new environment in early January
2016. Preparation for core switch and wide area network upgrades has commenced.
Comments
Highlights: Network and server reliability improved through the removal of redundant virtual servers, rigourous patching in the server environment and cleanup of
firewall rules.
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Information technology supportS019
48%
Pilot testing has begun on a new cloud-based Service Desk tool to assist in the logging and monitoring of requests to the IT team. Other
existing processes and tools are being checked for their relevance in a modern Service Desk environment.
Comments
Highlights: Helpdesk functionality has been enhanced with increased resourcing.
Information technology business processesS020
47%
The intranet replacement project has commenced with servers having been built and software installed. Sharepoint will be implemented over
the next quarter. Information architecture for the site has been completed. A new project site has been developed which will provide
collaboration functionality for staff.
Comments
Information technology development & integrationS021
50%
During the December quarter, routine maintenance was performed by consolidating database servers to reduce resources being used and
keep aligned with latest versions.
Comments
Business Application SupportS022
50%
Application support has been provided to staff and users. A review of the Certificate production process has been undertaken and
improvements are currently being tested. Process mapping and documentation was also updated and some templates redesigned. To support
the online digital images library, a review of Library digital asset management requirements including vendor demonstrations and information
has been conducted with a view to implementing a new improved system in 2016. Corporate Planning software requirements were reviewed
and vendor demonstrations/presentations were held.
Comments
Workers compensation programS023
50%
Workers' compensation claims and workplace injuries continue to be managed. Although up slightly from the prior quarter, Randwick City
Council's claims cost ratio (ECCR) of 0.1709 is almost three times better than the industry claims cost ratio (ICCR) of 0.4482. As per last
quarter, this indicates that Randwick City Council is assisting their injured workers in their recovery encouraging them to resume work sooner
than most others in the industry. Compliance with WHS licences and competencies has been maintained. There have been no WorkCover
notifiable incidents for the quarter. All staff were trained in the incident reporting process in November 2015.
Comments
Highlights: As a result of consistent early intervention following incident notification, Randwick City Council continues to perform at a much better rate than the
industry average.
GIS ServicesS024
48%
During the December quarter, seven new map layers were created for internal use including those displaying: street weed spraying zones and
information sign such as schools, churches and surf clubs. 32 map layers were updated including those displaying: drainage pits, open space
assets and the resident parking areas. 15 cartographic maps were produced including maps of: major DA locations, 2015 Kingsford Noodle
Markets stall layout, and trees along light rail corridor. One Property System data integrity update was made.
Comments
Online mapsS025
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In the December quarter, three interactive public maps were updated with latest information including: food premises' safety rating map,
council facilities map and waste collection dates. Interactive maps received 16,510 web requests.
Comments
Highlights: Uploaded 2016 waste collection dates into Waste Zone and Pickup Dates public interactive map.
2D & 3D mappingS026
50%
In the December quarter, seven map layers were available on the internal mapping viewer for council staff to use including map layers
displaying pot-holes repaired in current financial year, sewer pipes, and retaining walls. In the December quarter enhancements were added
to the 0.2 square kilometres of existing LGA modelled in 3D. The modelling covers more details such as traffic lights, bins, and street lights. A
modelling procedure was created to model buildings, roofs and streets. The evaluation of alternate 3D software and existing data is
progressing.
Comments
ICARE corporate valuesP003
70%
The ICARE values were integral to the annual All Stops to Randwick corporate training event for all staff.Comments
Workforce ManagementP004
50%
All recruitment and probation activities are undertaken consistent with established policies, procedures and best practice. The staff turnover
rate for October, November and December 2015 was 2.2 per cent. Activities to improve engagement were undertaken during the All Stops to
Randwick event in November where change management and resilience topics were covered.
Comments
Highlights: Council continues to have strong staff retention.
NSW Government Fit For Future ProgramP005
50%
Information from the NSW State Government reviewed and responded to as required.Comments
Learning and Development StrategyP006
50%
Learning and Development priorities this quarter have been: project management and delivery of the all staff annual training event in
November; continued course programing for ICARE about Learning 2015/2016; enhancing participation in the lifestyle lunches and Be-Fit
classes and providing greater flexibility for program scheduling; and reviewing data entry protocols and procedures and the reporting features
of our learning management system. ICARE about Learning programs received an overall high satisfaction rate of 99 per cent for the
December quarter (98 per cent year to date). 48 of the 77 programs in the 2015-2016 ICARE about Learning program have been sourced and
are being scheduled (62 per cent year to date).
Comments
Highlights: The successful delivery of the all staff annual All Stops to Randwick training event in November to 471 staff with an overall high satisfaction of 96 per cent
to the workshops and presentations; and the introduction of several new technology initiatives to the event.
TRIM document managementP007
50%
All TRIM requirements were met. Following the software upgrade, the HPRM8 Training Manual has been updated to reflect the changes in this Comments
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version of TRIM. Overdue reports were presented to MANEX every week and training was provided as required.
WHS management systemsP008
50%
Regular WHS training continues to take place; with a particular focus more recently on Incident Reporting, Emergency Management and
Response. The Contractor Management procedure has been updated by external consultants; and is currently under review. Once approved,
relevant staff will be trained in the Contractor Management procedure. Additional procedures have been reviewed / updated, with a total of
26 procedures now ready for approval by Council. Support of WHS Committees continues, with members of the WHS team attending and
facilitating meetings every month.
Comments
Highlights: Positive improvement of Emergency Management processes and procedures, across key Council sites. This includes the development and implementation
of new, site-specific Emergency Procedures manuals. Significant progress in the review and update of WHS Management System procedures.
Workforce Health, Safety, Risk and Welfare StrategyP009
50%
"Be-Fit" fitness sessions and lifestyle lunches continue to be held and were regularly attended in the December quarter. These sessions will
continue to be made available for all Randwick City Council staff. Organisational-wide training took place in November, with the focus on
incident and injury prevention and prompt incident reporting. At-risk roles at Randwick City Council have been identified, and programs are
being developed to ensure effective controls are in place, and that relevant staff are trained and competent in those key roles.
Comments
Highlights: Increasing employee awareness on incident and injury prevention, prompt incident reporting and the development of programs aimed at reducing key
risks for high-risk roles at Randwick City Council.
Continuous Improvement1c
Business Excellence FrameworkP010
50%
The Business Excellence Framework underpinned the delivery of several leadership workshops and the development of a leadership
competency framework.
Comments
Internal Audit PlanP011
50%
Audit plan implemented according to schedule.Comments
Crisis Management (disaster recovery) Plan and Business Continuity PlanP012
50%
The majority of Randwick City Council's departmental Business Continuity sub-plans have been reviewed and updated where required; the
remainder will be finalised early in 2016.
Comments
Highlights: The ongoing work to mitigate key risks and increased planning and preparation to ensure business continuity.
Workforce adaptabilityP013
50%
A number of policies have been reviewed in line with changing organisational requirements. Council continues to communicate and meet
regularly with the relevant Unions and its employees to provide relevant updates and to provide opportunities for employees to raise and
discuss issues. We continue to regularly publish staff newsletters which update staff on important organisational updates and also employees'
Comments
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contributions. Staff have many opportunities to meet and share ideas at regular learning sessions and at our annual learning event.
Highlights: The overall employees' high satisfaction of the learning sessions and the annual learning event.
City Plan IndicatorsP014
60%
Ongoing review of the City Plan Indicators continued.Comments
Quality management systemsP015
20%
Research has been undertaken to inform the development of a plan to facilitate the achievement of AS/NZS ISO 9001:2008 - Quality
Management Systems for Randwick City Council.
Comments
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02 A Vibrant and Diverse Community RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
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A Vibrant and Diverse Community02
Understanding Community Needs2a
Interagency meetingsS027
50%
Council continued to convene and participate in a number of interagency and services network meetings covering a wide range of issues and
programs, including service coordination. During the December quarter, the State Government extended the funding period for agencies with
contracts to targeted early intervention programs to 30 June 2017. However there will be potential impacts of the community services sector
reforms on service delivery, which will be reported to the Council's Community Services Committee as information comes to light. During the
December quarter two reports, relating to the outcomes of the Volunteer's Expo, and the 2015 Local Government Aboriginal Network
Conference Award, were submitted to Council.
Comments
Implement the subsidised rental policyS028
50%
All community agreements are entered into in accordance with Community Facilities Management Policy. Meetings are held with leasees up
front to go through the requirements of this policy. All renewed agreements during the period were entered into in accordance with this
policy.
Comments
Multi-purpose centres plans of managementS029
50%
Budget forecasts have been achieved for both multi-purpose centres - Randwick Community Centre and Prince Henry Centre (PHC). 55 events
were held at PHC (35 commercial/20 non-commercial) and 133 bookings took place at the Randwick Community Centre (10 commercial/123
non-commercial) during the December quarter.
Comments
Highlights: Community events held included a Holdsworth House Disability Ball, Greek Welfare community celebration, Salvation Army Community lunch, Bushcare
volunteers lunch, Principals Forum with local police and SES emergency management training. The Mayor attended a photo shoot with local media to promote the
sustainable initiatives at PHC.
Moverly Children's CentreS030
50%
A number of vacancies in the Centre that had become available in December 2015 were quickly filled. The Centre closed for two weeks over
the Christmas - New Year holiday period, re- opening on 11 January 2016.
Comments
Planned programs and activities for target groupsS031
50%
In the December 2015 quarter, the following activities were held for the various target groups: an ICE Forum was organised by Randwick
CDAT and held at Souths Juniors; seven workshops on mental health for the aged and residents with a disability and their carers; an Eastern
Suburbs Aging Well Expo; an Employment Skills and Migrants Expo; the annual Lexington Place Busking Competition; and an Open Day for the
Randwick Literacy Institute. The January to June 2016 Parenting Calendar was produced.
Comments
Highlights: The Lexington Place Busking Competition; the Eastern Suburbs Aging Well Expo; and the Open Day at the Randwick Literacy Institute.
Translated content on Council’s websiteS032
50%
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02 A Vibrant and Diverse Community RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
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Randwick City Council provides information in five languages on its website (Chinese – traditional, Spanish, Russian, Indonesian and Greek).
During the December quarter Randwick City Council made various updates to translated pages in Indonesian, Greek, Chinese and Spanish.
Comments
Highlights: During the September quarter, there were 863 page views (614 unique page views). Content translated into Chinese continues to be the most visited page,
with 371 page views (accounting for 42.9 per cent of traffic to the translated content section of Council's website).
Project coordination to support our CALD communityS033
50%
The partnership with Instituto Cervantes continued in this quarter, providing monthly Spanish Language Storytime sessions at Bowen Library.
This arrangement will continue in 2016.
Comments
Highlights: A new volunteer was recruited to develop and deliver a series of basic computing workshops in the Spanish language at Bowen Library. The class proved
popular with 10 attendees on average each session.
Provision of programs and activities for CALD communityS034
50%
The library ran 49 activities for the CALD community during the October - December quarter, with an overall attendance of 570 people. A new
series of basic computing classes in Spanish was developed and delivered.
Comments
Highlights: Our Migrant Story: Mementos project was announced the winner of the Programs category of the Marketing Awards for Public Libraries in NSW.
Monitor and maintain infrastructure within the City at risk of vandalismS035
50%
Investigations into graffiti and inspections are conducted throughout the City on a daily basis.Comments
Partner NSW Police and other Agencies in crime preventionS036
50%
In the year to date, eleven applications for CCTV footage have been received and all processed within service level standards. Council officers
and Police have conducted two joint operations with NSW Police in the period in relation to activities in a public place and licensed premises.
Comments
Interagency partneringS037
50%
The Council continues to work with key agencies to address a wide ranging community issues that impacts the residents of Randwick City.
Council officers have recently joined the Services Systems Group convened by NSW Department of Families and Communities (FAC), and the
Community Partnership Board Committee convened by the NSW Department of Health. These two partnership committees will be consulted in
joint projects aimed at addressing the needs of very disadvantaged public housing communities, and involvement in health related activities
for Randwick City residents, respectively.
Comments
A Cultural Randwick City and A Safer Randwick CityP016
70%
Consultation with key stakeholders for a review of the A Safer Randwick City report is continuing. A review of action plan outcomes in the A
Cultural Randwick City is 70 per cent complete.
Comments
Library non-English language collectionsP017
50%
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An analysis of community demographics has shown that our current collection development policy reflects the size and make-up of our CALD
communities. Further examination of borrowing patterns will inform our resource purchasing decisions.
Comments
Assist in project coordination to support our ATSI communityP018
60%
Council helped the local Aboriginal community to coordinate the Breast Cancer Morning Tea event held at Yarra Bay House, and Christmas
activities for Elders in December. Planning has commenced for 2016 NAIDOC Week activities that will take place in the month of July.
Comments
Community Funding ProgramsP019
80%
Preparation for and advertising of round 2 of the Cultural Community Grants Program now completed. Council continues to provide assistance
to general enquiries from prospective Cultural and Community Grant applications, due by 8 February 2016.
Comments
Strong Partnerships2b
Support local precincts and Chambers of CommerceS038
48%
During the December quarter, Randwick City Council received 18 precinct meeting minutes, with 67 enquiries requiring action by Council.
Council received 8 requests from precincts for printing flyers during the quarter and produced 11,570 flyers for distribution. There was no
formal Combined Chambers Meeting held in the December quarter. However, during this period Council was in regular contact with the heads
of the local Chambers of Commerce, attended local meetings on request and addressed all enquiries.
Comments
On-site assistance to local service providersS039
50%
Council continues to provide support to Kooloora Playgroup program at Malabar and to assist with various centre based activities on a one day
per week basis. Assistance to the Youth off the Streets program at South Maroubra continues on a regular basis.
Comments
Service Providers expoP020
50%
'Volunteering Opportunities' brochure was produced and distributed in November 2015 following the Local Volunteer Expo held in the Town
Hall in September 2015. The brochure listed local agencies and service providers that could assist residents and visitors identify volunteering
opportunities. Planning has commenced for a future Volunteering Expo.
Comments
Community facilities2c
La Perouse Museum business planP021
50%
Amendments to the Kamay Botany Bay Plan of Management are currently being reviewed by the National Parks and Wildlife Regional Advisory
Committee prior to approval by the Minister for the Environment. The amendments essentially provide for future uses in the La Perouse
Precinct that will allow the precinct to be managed and revitalised by third parties under a lease agreement. In preparation for Randwick
City’s future lease agreement, development of a business plan for the La Perouse Museum is continuing. To date a Preservation Needs
Assessment process by Council’s consultant conservator Sydney Artefacts Conservation, and preparation of contract documents for engaging
an appropriate building analysis consultant for the Museum have been completed.
Comments
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Highlights: Completion of a Preservation Needs Assessment (PNA) in October and submission of the PNA to National Library of Australia in November for completion
and acquittal of the Community Heritage Grant for the PNA project.
Cultural diversity2d
Implement the annual events calendarS040
50%
Ten community events were held during October, November and December.Comments
Highlights: The Kingsford Noodle Markets were popular amongst families and had an increase in local restaurant participation. The Coogee NYE fireworks display
received positive feedback from the community.
Implement cultural events programP022
50%
Delivery of 2015 Twilight Concert now fully completed. Planning for the 2016 Twilight Concert Program commenced in October and scheduled
for distribution to local residents by mid-February 2016. Cultural Advisory Panel brochure, inviting nominations to the Panel, being drafted for
distribution in February 2016.
Comments
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An Informed and Engaged Community03
Communicating Effectively3a
Apply corporate communication and visual design standardsS041
50%
Approximately 79 publications were reviewed and proofed during the quarter. Publications included: posters, flyers, banners, signage,
brochures, newsletters and advertisements. These publications were edited to ensure brand consistency and were of high quality, averaging a
two day turnaround time which is well within the KPI of five days.
Comments
Communication plansS042
50%
Council developed and implemented nine communications plans to inform and engage the community on various Council activities including
the Bali Commemoration Ceremony; Sydney’s White Ribbon Walk; Kingsford Noodle Markets; Coogee Carols, Coogee Sparkles; Chifley Skate
Park; Australia Day.
Comments
Community newslettersS043
50%
The summer edition of Scene was produced and distributed in late November. The 16 page edition featured a special ‘Your rates at work’
article which highlighted Councils $34.8M Buildings for our Community program detailing completed works, works under construction and
future works. Other highlights included a complete event list of Christmas carols in Randwick City, a piece on Chifley Sports Reserve and a
feature on Mahon Pool. Over 63,000 copies were printed and distributed to every residential household in Randwick City. In addition, Council
published 12 editions of the weekly Randwick eNews. The average open rate was 32.1 per cent, and the average click through rate was 24.4
per cent which is considered a good rate. Subscribers to eNews fell from 15,621 in the last quarter to 15,412.
Comments
Highlights: Published the summer edition of Scene Community Magazine in November and distributed copies to some 63,000 households in Randwick City.
Graphic DesignS044
50%
Council graphically designed 176 items which included a signage campaign about the Alison Road trees and event material for Christmas
Carols, Coogee Sparkles NYE and Kingsford Noodle Markets.
Comments
Banner pole advertisingS045
50%
Four new street banner campaigns were developed, designed, printed and flown throughout Randwick City from October - December 2015.
Designs included Sydney’s White Ribbon Walk, Kingsford Noodle Markets, Christmas and Australia Day. In addition, Council flew four existing
banners in the greater city, including Generic Council banners; NRL Roosters and Rabbitohs banners; Matraville banners and Matraville
Christmas banners. Council recycled its old banners into more than 400 bags which are used as giveaways at Council events.
Comments
Highlights: Council recycled its old banners into more than 400 bags which are used as giveaways at Council events.
Council's websiteS046
50%
To improve accessibility of content on the Council website, an accessibility report was run to identify all non-accessible documents. These Comments
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documents will be addressed and accessible versions will be provided to ensure compliance with government accessibility guidelines.
Online servicesS047
50%
The new ePlanning portal has been released to staff for use with customers. This provides an online service which provides information about
planning and development rules for each address in the Randwick City local government area. Staff will use this portal when providing
planning information to customers. The portal will be released for general use once further testing is completed. Other online services are
being testing in preparation for release.
Comments
Innovative hardware, software and web solutions for library customersS048
50%
New technological solutions are being evaluated and implemented on an ongoing basis. Public internet was upgraded in all three library
locations in December 2015. Preparations for the new Library Management System upgrade to the new version is underway. This will be
followed by the Enterprise discovery layer and BlueCloud Analytics tool upgrade. Extensive testing has also been conducted for the Mobile
Circulation module in preparation for the Bowen Library refurbishment where two staff desks will be merged into one service point.
Comments
Access to local e-government servicesS049
50%
During the reporting period infrastructure packages for a new extranet service for collaboration with external partners was delivered.Comments
Highlights: Extranet infrastructure delivered
Library Management SystemP023
99%
LMS functionalities are being evaluated on a daily basis based on the library requirements, best industry practices, suggestions and
recommendations from the SirsiDynix professionals, feedback from library staff and patrons. Monthly consultations with the vendor are
continuing to ensure optimal use of the system. The Library has signed up for a new product, BlueCloud Visibility, which will allow library
holdings to be discovered by users through a Goodle search.
Comments
Promoting Services3b
Lifelong learning opportunitiesS050
50%
Randwick City Library provides lifelong learning opportunities via talks, educational workshops and information in various formats including
audio-visual, print and electronic. The majority of electronic resources are accessible remotely 24/7. There were 440,100 searches of the
online databases during the December quarter which is reflective of seasonal trends, resulting in a financial year-to-date figure of 1,249,963
searches. In the December quarter, Randwick City Library facilitated 105 one-on-one TECHConnect sessions, 20 TECHConnect workshops (in
both English and Chinese), four Tech Savvy Seniors sessions (delivered in Mandarin), three Spanish computer classes, two Talking Tech
sessions, one HSC study seminar and two parenting talks.
Comments
Highlights: TECHConnect workshops in both English and Mandarin covering topics of “Skype”, “Social Media”, “Introduction to the Internet”, “Computer Basics” “iPad”
and “Android devices” attracted 97 attendees. 39 attendees participated in “Tech Savvy Seniors” delivered in Mandarin in a program funded by Telstra. Talking Tech
sessions covering the topics of “Internet Safety Basics” and “Twitter” attracted 50 attendees. An HSC talk for students focusing on study skills attracted 42 attendees.
A parenting talk presented by lifestyle coach Ischa Ropert attracted 42 attendees.
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Community Involvement3c
Effective consultation plansS051
50%
Council commenced the first of a number of parking recovery consultations to seek feedback from residents about plans to increase parking
by introducing angle parking. Council also continued with a number of ongoing consultations commenced in the previous quarter such as the
Newmarket Inglis DCP, Cycleway Construction Review and Alcohol Free Zones. A meeting of the Community Light Rail Support Plan
Committee was held and the Council informed the community about the Government's exhibition of modifications to the CBD and South-East
Light Rail Project.
Comments
Highlights: Council commenced the first of a number of parking recovery consultations to seek feedback from residents about plans to increase parking by introducing
angle parking.
Social MediaS052
48%
Council uses a variety of social media platforms to listen to, inform and engage with the community. Council posted 69 posts on Council's
Facebook page and the number of followers grew from 9,752 to 10,308. Council's YouTube channel had 65,416 views, up from 65,111 at the
end of the September quarter. A total of 113 tweets were posted from the Randwick City Council twitter account (@randwickcouncil) which
now has 1,465 followers (up from 1,344 in the September quarter). The Mayor's twitter account (@RandwickMayor) posted 89 tweets and the
account has 1,522 followers. Council's Instagram account (@randwickcouncil) has 999 followers (up from 721 in the September quarter) and
was updated with 14 new posts this quarter.
Comments
Highlights: Council's Facebook page reached a significant milestone of 10,000 followers - one of the highest followings for a metropolitan council.
11-Feb-16Page 14
04 Excellence in Urban Design and Develo... RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
Excellence in Urban Design and Development04
Improved Design4a
Light Rail strategic developmentP024
50%
Detailed design of the light rail project has progressed during this quarter, with Council providing comment on design packages for public
domain, landscape, trackworks, civil and utilities works. Council's work to improve outcomes on the Alison Road alignment has been
presented to Transport for NSW. At the Kingsford interchange Council has engaged consultants to investigate alternative arrangements that
improve accessibility, safety and visual impacts around the stop. In relation to relevant design and development standards, work has
commenced on strategic reviews of the three town centres on the light rail route. The scope of these projects will include investigating
appropriate design responses for future development on the light rail corridor.
Comments
Plan and Design controls for Kingsford Commercial CentreP025
50%
Dwelling capacity analysis for the Kingsford Centre has been completed and will be incorporated into the background issues paper. The UNSW
City Futures Centre has agreed to provide research, analysis and modelling for the Centre. This work will input into comprehensive strategic
planning for the town centre.
Comments
Highlights: The UNSW City Futures Centre provided preliminary analysis of the existing Kingsford Centre built environment and expected demand on the proposed
light rail. Work on the background issues paper for the Centre has progressed and a land use survey was completed during the quarter.
Architecture Talks and Urban Design AwardsP026
100%
The Architecture on Show Series is a community engagement initiative aimed at creating a better understanding of the value of good
architecture and design. Curated by the Australian Institute of Architects, the talks provide the opportunity for the community to interact with
design practitioners responsible for key architecture and urban design projects in Randwick City. During the December quarter, the final two
talks of the Architecture on Show series were held.
Comments
Highlights: The Architecture on Show Series has been completed with 3 talks this year on the winning designs in the Randwick City Architecture and Urban Design
Awards and the integration of light rail infrastructure elements with Randwick City's public domain from an urban design perspective.
Robust Development Framework4b
Processing DAsS053
50%
Council continues to perform in processing DAs within target timeframes. In the December quarter, Council determined 90.67 per cent of DAs
under delegated authority within 60 days (net time). 63.7 per cent of DAs under delegated authority were determined within 40 days (net
time). The mean (gross) processing time for DAs was 76.83 days while the median (gross) processing time for DAs was 54.98 days.
Comments
Design Excellence PanelS054
50%
Work on the joint tender documentation between Randwick and Waverly Councils is ongoing.Comments
DA applicant satisfactionP027
11-Feb-16Page 15
04 Excellence in Urban Design and Develo... RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
50%
The results of the independent survey of customers' satisfaction with Council's DA processing service indicated a consistently high level of
service provided to applicants. Workshops have been organised with staff in March to discuss recommendations and capitalise on the
opportunity for new efficiencies and an enhanced customer experience.
Comments
11-Feb-16Page 16
05 Excellence in Recreation and Lifestyl... RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
Excellence in Recreation and Lifestyle Opportunities05
Maximise Open Space Use5a
Kensington Park plan of managementP028
50%
The drafting of the Background Paper is underway. In-house consultation with various Council departments has been completed and
comments received are summarised in the Background Paper. This Background Paper will inform the preparation of a landscape concept plan
and a consultant brief has been drafted.
Comments
Highlights: Briefed the Mayor and Ward Councillors, seeking early feedback on the proposed community consultation strategy and issues that need to be addressed in
the Plan of Management.
Consultation for Coastal Walkway continuationP029
50%
Development Application for the Coastal Walkway link through the NSW Golf Course is 90 per cent complete. Further environmental
investigation is required. Discussions with The Coast Golf Course regarding further extension of the Coastal Walkway are ongoing.
Comments
Design Coastal Walkway continuationP030
95%
Documentation of the Western Walking Track that links South Maroubra Beach to Pioneers Park is 95 per cent complete. Final negotiations in
regards to future asset management of the Walkway is underway between NSW National Parks and Randwick City Council.
Comments
Highlights: Final handover of north western lot from Commonwealth Government to the NSW National Parks will allow the unimpeded construction of the walkway.
Range of Activities5b
Community programs at Des Renford Leisure CentreS055
50%
Des Renford Leisure Centre (DRLC) achieved a 17 per cent increase in attendances for the July to December period compared to the same
period last year. The facility averaged over eighteen thousand visits per week with Learn to Swim participation maintaining excellent numbers
and Gym membership achieving their highest ever membership numbers since the new facilities opened in October 2013. The
Council-supported Victor Chang Charity Day was again held at DRLC, with the charity achieving their largest ever fundraising amount and over
6,000 people attending the day's activities. The day featured the Largest Thong Race World Record attempt which attracted over 500
participants, slightly short of the record, but proved to be a worthwhile family friendly event which will be replicated at next year's Charity
Day.
Comments
Highlights: The Council-supported Victor Chang Charity Day achieved their largest ever fundraising amount.
Heffron Park Plan of ManagementP031
100%
The construction of the Synthetic Playing Fields is now complete. Council has entered into the 12 month defects liability period.Comments
Highlights: Construction of the Synthetic Playing Fields has been completed. Fields are now operational.
Chifley Sports Reserve playgroundP032
11-Feb-16Page 17
05 Excellence in Recreation and Lifestyl... RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
50%
Council have selected a preferred Contractor for the construction of the Chifley Sports Reserve All Abilities Playground. The project is
scheduled to commence construction in early 2016.
Comments
New Open Space Creation5c
Advocate for Malabar Headland AccessP033
50%
Detailed design documentation and estimated costing for the western walkway on Malabar Headland National Park is being finalised for NPWS
endorsement. Work commenced on a draft Memorandum of Understanding between NPWS and Council covering the construction process and
ongoing maintenance of the track once finished.
Comments
Highlights: Final negotiations are underway to facilitate the transfer of the eastern lot from Commonwealth Government ownership to the NSW Government as
National Park in early 2016.
Open space opportunities in line with light railP034
50%
Concept designs being finalised for the proposed Plazas at Waratah Ave, Randwick and Meeks St, Kingsford in preparation for consultation
and exhibition. Council continues to work with TfNSW reviewing the design and providing ongoing feedback and requests for design
improvements for the public domain for the light rail project. Design review throughout different design stages prior to construction to be
consistent with Council’s Light Rail Urban Design Guidelines. An Urban Design Study is currently in progress to identify opportunities for
public domain improvements for the Kingsford Terminus and surrounding area. Concept designs have been developed and consultation
commenced for streetscape improvement opportunities for side streets along the light rail alignment. Concept designs are currently being
developed for formalising east west bicycle links that connect to the light rail stops. These links will connect Coogee Beach to Day Avenue,
Kensington via Randwick Terminus and UNSW Lower Campus Stop and the second link will be along Sturt Street and Bundock Street
connecting to the west via Kingsford Terminus.
Comments
Innovative Library Programs5d
Library resource acquisitionsS056
50%
Library loans for the December quarter, including electronic resources totalled 197,728. Usage of online library resources has been steadily
growing - circulation of eBooks, eAudio, eMagazines has gone up 14.3 per cent in comparison to the same quarter last year. Circulation in the
other areas remain stable.
Comments
Implement Library calendar of eventsS057
50%
In the December quarter, Randwick City Library ran 449 individual events, attended by 10,673 people. Regular preschool and children's
activities and technology focused classes (such as the Talking Tech and TECHconnect series) continue to be strongly patronised. Year to date,
Randwick City Library has run 979 individual events attended by 19,916 people.
Comments
Highlights: Authors who delivered talks in the December quarter included: Andres Fowler, Beth Yahp, Annette Marfording, Peter FitzSimons, Cecile Yazbek, Marc
Fennell and Professor Louis G Herman, to a total number of 396 attendees. Post-event feedback showed 94 per cent of respondents rated that the event met their
expectations and 96 per cent rated the overall impression of the event as “very good” or “outstanding”. Feedback from the Talking Tech series showed 89 per cent of
respondents rated that the event met their expectations and 81 per cent rated the overall impression of the event as “very good” or “outstanding”.
11-Feb-16Page 18
05 Excellence in Recreation and Lifestyl... RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
Implement Library Outreach ProgramS058
50%
A new partnership with the Royal Hospital for Women commenced during this quarter, with Council taking part in the 'Mumsense' program for
new parents run by midwives at the hospital. Library staff read stories, sang nursery rhymes and provided information about reading and
library programs to the 40 mothers and babies present. Seven families joined the Library as a result of this promotion.
Comments
Community feedback on Library servicesP035
50%
Satisfaction surveys continue to be collected at all adult events, including the Author Talks and Talking Tech series. During the December
quarter, a new post-event satisfaction survey was developed and implemented for all seniors’ technology classes (including TECHconnect
Classes, TECHconnect Workshops and TECHconnect One-on-One.
Comments
Bowen Library refurbishmentP036
20%
The contractor has been appointed and work will begin on the refurbishment on 18 January and be complete by 12 February. All work will be
done after hours so as not to interrupt the library service.
Comments
11-Feb-16Page 19
06 A Liveable City RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
A Liveable City06
Public Asset Management6a
Maintain drainage infrastructureS059
50%
During the December quarter 51 requests for clearing blocked drains were responded to. In addition Council undertook proactive clearing of
numerous pipelines using high pressure jetblasting and undertook ongoing pit inspections and cleaning. Council also attended to several
emergency flooding requests triggered by heavy rains in December and successfully cleared drains to alleviate flooding.
Comments
Highlights: Completing a high percentage of Service Requests within the service level agreements.
Maintain open space areasS060
44%
During the December quarter, scheduled maintenance was completed on or near time in accordance with the maintenance schedules for Open
Space. Various maintenance requests from the community were completed on or near service level agreement standards and including Coastal
Walkway maintenance at a 100 per cent completion rate, naturestrip maintenance at 90.3 per cent, parks lighting maintenance 100 per cent
completed, parks water service maintenance 90.9 per cent completed, parks tree maintenance 70 per cent completed and weed removal and
spraying 100 per cent completed.
Comments
Highlights: In addition to scheduled maintenance work, Council responded to a total of 52 requests from the community following the storm event that occurred in
mid December across the Eastern Suburbs. Council repaired storm damage including fallen trees and tree branches, scouring and erosion from storm water, and
flooding of drainage systems.
Maintain Council owned buildings and structuresS061
50%
During the December quarter all scheduled maintenance for Council owned buildings and structures was completed as per schedule. These
services included general building maintenance and cleaning, and maintenance to air conditioning, lifts and fire services. Council also
responded to other reactive maintenance requests from internal and external customers which were also completed on time.
Comments
Maintain road pavement infrastructureS062
50%
During the December quarter, Council completed 234 pothole and road pavement repairs.Comments
Maintain footpathsS063
49%
During the December quarter, Council completed 65 footpath and 27 kerb and gutter requests.Comments
Asset Management SystemP037
25%
Investigation of a suitable asset management system is ongoing.Comments
Footpath Construction and Renewal ProgramP038
75%
11-Feb-16Page 20
06 A Liveable City RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
A total of 75 per cent of the 2015-16 footpath program has been completed. Work will recommence after the summer holiday period.Comments
Highlights: Council has completed 75 per cent of the 2015-16 footpath program.
Road rehabilitation programP039
50%
The 2015-16 roads program is underway and is on schedule for completion as planned.Comments
Building Capital Maintenance ProgramP040
50%
The capital works maintenance program is progressing well and on track. A minor upgrade of Council property in Waratah Ave, Randwick
leased to ROCK Childcare is now complete. The DA for the Maroubra Pavilion has been approved and is now awaiting a construction certificate.
Work at the Randwick Literary Institute is ongoing and will be staged around the use of the building.
Comments
Highlights: The completion of the upgrade to premises leased to ROCK childcare centre.
Drainage ProgramP041
50%
The drainage program has commenced with numerous projects being completed. Several large projects are scheduled to commence in the
March quarter including works at Malabar Beach and a drainage upgrade at 250 Beauchamp Road, Matraville.
Comments
Coogee commercial centre upgradeP042
80%
The documentation of the Coogee Bay Road commercial centre upgrade is 80 per cent complete. Negotiations are being finalised for the under
grounding of the electricity wires and installation of new smart poles. The scope of the project has been broadened to include improvements
to the Outdoor Cafe Structure to further enhance the streetscape.
Comments
Buildings for our Community Program (Year 6)P043
50%
Building for our Community program Year 6 project update: Randwick Town Hall - planning stage continuing including preparation of concept
design and approvals submission. Coogee Fishermen's Club - consultant reporting complete and planning ongoing. Gordon Bay Fishermen's
Club - consultant reporting complete and planning ongoing. Heffron Park Indoor Sports Centre - master planning stage ongoing. Heffron Park
(southern) Clubhouse - concept planning stage continuing. Kensington Community Centre - construction to start in early 2016. Coogee (lower
promenade) Amenities - detailed documentation complete integrating Coogee Storage Shed. Mahon Pool Amenities - analysis of public
consultation underway.
Comments
City Places and Image6b
Business centre and beach cleaningS064
50%
Scheduled cleaning for town centres and beaches across the City have been met in line with service level agreements.Comments
Community Safety6c
11-Feb-16Page 21
06 A Liveable City RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
Implementation of Safety by Design ProvisionsS065
50%
The protocol has been reviewed in consultation with the key stakeholders.Comments
Eastern Suburbs Liquor AccordS066
50%
In the year to date, twenty two (22) submissions have been made to the Independent Liquor and Gaming Authority in respect to applications
for a liquor licence. One meeting of the Eastern Beaches Liquor Accord was held in the period.
Comments
UNSW Crime Prevention PartnershipS067
50%
One UNSW Crime Prevention Partnership meeting was held in the period.Comments
Building regulation and complianceS068
50%
In the 2015/16 year to date, Council has investigated and acted upon 419 building regulation and compliance related customer action
requests and issued 121 notices and orders in relation to building regulation and compliance matters. 458 Local Approval applications were
determined.
Comments
Building Certification and Fire Safety programsS069
50%
In the year to date, Council issued 42 Construction Certificates and 13 Complying Development Certificates, and carried out 381 building
inspections. 51 fire safety upgrade assessments and 186 fire safety inspections were carried out. 50 notices/orders and 7 penalty notices
were issued and 1,006 fire safety certificates/statements were processed.
Comments
Food safety programsS070
48%
In the December quarter, Randwick City Council undertook a range of regulatory activities including responding to 121 customer service
requests; 214 primary inspections of food businesses; 78 re-inspections of food premises and approval of 138 temporary food vendors/stalls.
Comments
Water quality at DRLCS071
50%
The Des Renford Leisure Centre achieved 100 per cent compliance with the NSW Health Guidelines for Public Swimming Pools at all times
during the December quarter. Independent laboratory water tests and NSW Health Department checks were regularly conducted with the
facility achieving outstanding results for all bodies of water.
Comments
Road safety educationS072
50%
To date over 250 child car seat installation vouchers have been redeemed and over 750 issued (each have a 3 month expiry date). Council has
implemented a new on-line application process and evaluation survey which has received a very positive response from voucher applicants.
Comments
Highlights: Effective advertisements led to a marked increase in applications - with over 80 child car seat installation vouchers issued in week following advertisement
11-Feb-16Page 22
06 A Liveable City RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
placement.
Drug and alcohol intervention projectsP044
75%
A major community ICE Forum was held on 18 November 2015 at South Sydney Juniors. The Forum included an expert discussion panel of
local members of all 3 levels of government; medical; law and order; rehabilitation / treatment professionals; and an ex-abuser of ICE. Around
120 residents attended the Forum which was organised by the Randwick Community Drug Action Team. A submission from the Forum is being
prepared for the National Ice Taskforce.
Comments
Highlights: The ICE Forum gave Randwick City residents the opportunity to discuss issues associated with the use of the drug ICE with experts in the medical, law and
order and rehabilitation / treatment fields.
Initiatives to reduce domestic violenceP045
70%
Council staff, in partnership with members of the Eastern Suburbs Domestic Violence service agencies, successfully completed two awareness
raising activities during Domestic Violence Awareness month. An awareness session was delivered to staff at the All Stops to Randwick annual
corporate training event. A session was also delivered at Randwick Girls High School.
Comments
Surf and water safety education programP046
100%
Council Lifeguards delivered the Surf Educational program to 20 local primary schools. The revamped program was very well received by all
students and teachers with the new video game styled educational movie proving to maintain the children's attention whilst teaching them
important beach life skills.
Comments
Strategic land Use Framework6d
Sub-Regional Planning StrategyP047
50%
As part of the district planning process, the Department of Planning and Environment (DPE) held a technical working group session where the
findings of key barriers to economic growth for the Randwick Education and Health strategic centre were presented. The findings will help
formulate specific directives and/or actions for the Randwick Education and Health strategic centre in the district plan which is yet to be
finalised. While new dwelling and employment targets have not yet been released by the DPE, preliminary work has been undertaken into
historical dwelling completions by location. This work will feed into a wider strategic review of housing capacity and growth in Randwick City.
Comments
ePlanning opportunitiesP048
50%
Implementation of the ICON Plan Browse/Enquiry system culminated in a rollout of the ePlanning tool to internal users in Development
Assessment, Strategic Planning and Customer Service following intensive nexusing and testing of the database. Significant progress was
achieved in creating a computerised 3D model of the Randwick Junction Town Centre for the town centre study using Sketch-up and
Earth-mine software. Analysis of existing Section 149 Certificates has included: reviewing the template extracts, wording and grammar for
the s149 Certificates; and liaising with adjoining Council's to ensure consistency as part of the overall business analysis of the S.149 process.
Comments
Highlights: Presentation of the ICON Plan Browse/Enquiry system to senior management in November 2015 and presentation to internal users in DA, Strategic
Planning and Customer Service on 23 December 2015 to announce rollout of the plan browse and plan enquiry system. Completion of a working 3-D block model for
the existing Randwick Junction Town Centre in November 2015.
11-Feb-16Page 23
06 A Liveable City RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
Development Control PlanP049
50%
The Randwick Comprehensive DCP in ICON has completed internal testing and final refinements, in readiness for a planned launch early in
2016. A draft revision to the DCP chapter of the Inglis Newmarket site was exhibited during this quarter, and when reported and finalised for
adoption in 2016 it will be incorporated into an updated online version in ICON.
Comments
s.94A Development Contribution PlanP050
50%
Work has continued on streamlining the monitoring of s94A monies received. The current s94A monitoring process is being amended so that
s94A levies received will be split into 2 categories - Development Applications and Complying Development Certificates.
Comments
Highlights: Preliminary discussions were held on developing an internal monitoring system for s94A funds received.
Housing Diversity6e
Home maintenance and modification programS073
50%
In November 2015, Council entered into a new service agreement under the Commonwealth Housing Support Program with the Federal
Department for Social Security (now the Department for Health) to deliver the Home Maintenance and Modification Program (HMMP) for a
further 3 years, to June 2018, to eligible residents of Randwick and Waverley LGAs. During the December quarter, Council worked to update
its program policies, procedures and practices to meet newly established Commonwealth program standards. The funding agency will conduct
a Quality Review on the Randwick HMMP in January 2016. During the December quarter, Council completed 529 home modifications jobs (YTD
- 984) and 95 home maintenance jobs (YTD - 186). Reporting requirements for both State and Federal government agencies are up to date
and all referrals through the My Aged Care portal were responded to within 5 working days.
Comments
Council's affordable rental housing portfolioS074
50%
During the December quarter, no issues were raised and all dwelling units continued to be fully occupied in accordance with the Council's
Affordable Rental Housing Procedures and Guidelines.
Comments
Affordable housing opportunitiesP051
50%
During the December quarter, submissions in response to the exhibition of the draft amendments to Randwick City Council Development
Control Plan 2013 Chapter E5 - which seeks to incorporate 5 per cent to total residential accommodation be provided as affordable housing
were reviewed. It is expected that the outcomes of the exhibition period will be reported in the March quarter.
Comments
Distinctive neighbourhoods6f
Randwick Junction commercial centre urban design review in line with light railP052
50%
A working draft on the Randwick Junction town centre Issues Paper has been completed for review and coordination with concurrent town
centre reviews of Kensington and Kingsford. Project planning for the Strategy Development stage of the town centre review has commenced,
in coordination with milestones for Kensington and Kingsford town centre reviews.
Comments
11-Feb-16Page 24
07 Heritage that is Protected and Celebr... RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
Heritage that is Protected and Celebrated07
Heritage7a
Promote heritage services and collectionsS075
50%
There have been four heritage events co-hosted in the October-December period at the Bowen Library, with over 130 people in attendance.
Speakers included local resident Annette Butterfield who spoke about her ancestor, local impressionist artist, Sophie Stephanoni. The
attendance and feedback from attendees was all positive.
Comments
Highlights: Attendance at the Cape Banks Family History Society lecture series has increased with the new venue at Bowen Library and the Library's promotion of
their talks. More joint events are planned for 2016, including educational workshops utilising Ancestry.com and Beginner's Workshops for family historians.
Library Heritage materialS076
50%
Software for hosting of digital heritage resources has been reviewed and Cumulus and Portfolio products have been compared. A
recommendation for purchase has been made.
Comments
Heritage advice on developmentsS077
50%
During the quarter specialist heritage advice was provided on 39 development applications referrals, as well as a design modification for the
Eastern Suburbs light rail.
Comments
Heritage item maintenanceP053
50%
Planning has commenced for the installation of a lift and replacement roofing for the Randwick Town Hall. Development approval has been
obtained for the Caretaker’s cottage at Wylies Baths remedial works due to commence by mid 2016. Consultants have been working on the
construction drawings for the Memorial for Fallen Lifesavers – Stage 2 Memorial Wall Package, due for completion early 2016.
Comments
Heritage documentation and informationP054
50%
Heritage review and investigations have been incorporated into the Town Centre Studies currently underway for Randwick Junction and
Kingsford. Design and text for the updated Sculptures, Monuments and Outdoor Cultural Material brochure being reviewed.
Comments
11-Feb-16Page 25
08 A strong Local Economy RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
A strong Local Economy08
Vibrant commercial centres8a
Local Business studyP055
50%
The Randwick Junction, Kingsford and Kensington town centre business audits will be expanded to include Australian Business Register data
and floorspace usage ratios. Planning for the business audits for the rest of the Randwick City town centres will commence in March 2016.
Comments
Partner Chambers of Commerce & business associationsP056
50%
Representatives from the local Chambers are invited to all Council economic development events and functions. Council is in regular contact
with the respective heads of the local Chambers of Commerce and Randwick City Tourism Inc. Current economic and statistical information is
provided to these groups on a regular basis and local meetings are attended on request. During the December quarter: Council met with the
Malabar Business Association to discuss their plans to promote Malabar village as an area ready for investment and increased commercial
development; through an onsite meeting in the Matraville Town centre encouraging increased membership in the Matraville Chamber was
discussed with local businesses; Council partnered with Randwick City Tourism Inc to organise the Randwick City Business and Economic
Leadership Forum "The New Visitor Economy"; how to better meet changing local business needs was discussed at a meeting with the NSW
Business Chamber; Council partnered with the Kingsford Chamber of Commerce to hold the very successful and well attended Kingsford
Noodle Markets; and Council supported the Matraville Chamber of Commerce with the organisation of the annual Matraville Carols.
Comments
Highlights: Council partnered with the Kingsford Chamber of Commerce to hold the very successful and well attended Kingsford Noodle Markets in December.
Economic Development StrategyP057
0%
This project is scheduled to commence in a future reporting period.
Hospital and University Precincts8b
Health & Education precinct master planningP058
50%
A second meeting of the University Hospital Precinct Reference Group was held in October 2015. A key focus was on the public domain
strategy for the Precinct in relation to the proposed light rail works, including the revised location of the Randwick Light Rail terminus in High
Street, and amendments to the UNSW High Street stop. These two changes were the subject of a planning Modification, which was on public
exhibition in December 2015. The Reference Group also discussed the scope and implementation of works identified in the S94A plan in and
around the Precinct. Employment growth in the Precinct is tracked using a combination of Census Journey to Work data in relevant years, and
in intervening years employment estimates are provided via Economy ID (available on council's website). Development activity in the precinct
is also used as a qualitative indicator of employment growth.
Comments
Effective partnerships8c
Business & Economic networksS078
50%
11-Feb-16Page 26
08 A strong Local Economy RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
The second 2015-16 Randwick Business and Economic Leadership Forum - The New Visitor Economy - was held at the Prince Henry Centre on
5 November. Guest speakers included Professor the Honourable Bob Carr, MP and NSW Parliamentary Secretary for Tourism Jonathan O'Dea
and Simonne Shepherd, General Manager, Industry Partnerships and Government Policy. The event was very well received and was attended
by more than 100 people.
Comments
Promote local business online and social media presenceP059
50%
A Business Enterprise Centre 'Content Marketing Workshop' was hosted by Council in December 2015. Workshops that focus on strategies to
assist businesses along the Light Rail corridor have been scheduled for January and February 2016. Business workshops focussing on
database skills are currently under development with the Eastern Suburbs Business Enterprise Centre in conjunction with the Small Business
Friendly Councils Program being run by the Office of the Small Business Commissioner. The workshops will be free for Randwick businesses
and residents and are scheduled to be held March/April 2016.
Comments
Tourism8d
Randwick City tourismP060
50%
Council hosted all three Randwick City Tourism Inc Executive Committee and the AGM during the December quarter. Council provided
administrative support to Randwick City Tourism Inc as well as updated local and international tourism statistics, current tourism information
and information of general interest.
Comments
Highlights: Council partnered with Randwick City Tourism Inc to organise The New Visitor Economy forum in November 2015.
11-Feb-16Page 27
09 Integrated and Accessible Transport RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
Integrated and Accessible Transport09
Active Transport Network9a
Randwick City Bike PlanP061
50%
A new bike route construction priority list was formulated after a consultation was conducted in September and October 2015. This updated
list was approved by Council in November 2015. In accordance with this list, we are now working towards completing the detail design of a
bi-directional cycleway along Doncaster Avenue, Houston Road, General Bridges Crescent and Sturt Street in Kingsford and Bundock Street,
Randwick as well as a route analysis and concept design for a cycleway that will connect Coogee Beach to the newly built Day Avenue
Cycleway.
Comments
Highlights: A new bicycle route construction priority list was passed by Council on 10 November 2015. This construction priority list will be a guide for the
implementation of bike routes in Randwick LGA.
Pedestrian accessibilityP062
50%
On-going roll out of pedestrian projects has been occurring - especially in the Kensington and Coogee Pedestrian and Mobility Plan (PAMP)
areas. Applications have been made to RMS / TfNSW for additional funding for pedestrian works.
Comments
Sustainable Transport9b
Promote private vehicle alternative transportS079
50%
Randwick City Council continues to make car share parking spaces available as more residents decide to use care share vehicles. From
September to December, an additional 239 residents and businesses joined the car share scheme, resulting in 3,660 members at the end of
December 2015. Given the current membership levels, and based on the August 2014 survey of the opinion of Randwick car share members, it
is likely that an additional 787 vehicles would be parked on the streets if car sharing was not available.
Comments
Council's fleet emissionsS080
50%
Cumulative fleet vehicle emissions for the 2015-2016 period to date, excluding biodiesel, is estimated around 674 tonnes of CO2 equivalent.Comments
Integrated Transport9c
Work with key stakeholders during light rail implementationP063
50%
During the December quarter regular meetings have been held with internal stakeholders, external agencies and with the public in order to
get the best outcome for light rail project. The design of angle parking project is continuing. The early works and initial construction sites for
the light rail project will be established from January / February 2016.
Comments
Traffic Management9d
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09 Integrated and Accessible Transport RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
Implement operational parking patrol programsS081
50%
In the 2015-16 year to date, Council received and actioned a total of 2,187 parking related Customer Service Requests. Of these 99.9 per cent
were actioned within service level agreed time frames. Council undertakes regular patrols of school zones, business centres, resident parking
areas and beachside locations to monitor and regulate relevant parking controls.
Comments
Road safety initiativesP064
50%
The Council has an on-going program of investigating crash locations with a view to seeking appropriate remedial treatments in order to
reduce the frequency and / or severity of collisions. Detailed design is being finalised regarding two projects where succesful applications for
remedial treatments were made to RMS. Construction to commence in March - for completion by June 2016.
Comments
Parking Management9e
Area based parking schemeP065
50%
Work is continuing on developing the Strategy.Comments
Commercial Centre Parking Management StrategyP066
30%
On-site parking surveys at a number of the smaller commercial centres has commenced.Comments
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10 A Healthy Environment RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
A Healthy Environment10
Leader in Environmental Sustainability10a
Sustainability calendar of events and workshopsS082
50%
7 workshops / courses were conducted at the Randwick Community Centre, of which 3 ran over 7 consecutive weeks. These included seed
saving; balcony gardening; bike maintenance; permaculture orchard; sustainable living; and organic gardening. Around 9 activity sessions
were organised for the Spring Marine and Coastal Discovery Program with most activities around South Maroubra and Little Bay. In addition
approximately 6 school visits were conducted at Randwick Community Centre covering energy and water saving subjects. The Best Gift in the
World Christmas campaign was held at the outdoor classroom at Randwick Community Centre.
Comments
Sustainability projects with external partnersS083
50%
Three different areas of UNSW participated in separate projects with Council. One involving post graduate research into developing a
"Resilient Randwick" project; the second involved 14 students undertaking a comprehensive tour of Randwick Community Centre and
Environment Park for study purposes; and the other a briefing and presentation with the industry projects area of the Michael Crouch
Innovation Centre on new approaches to recovering waste materials. SSROC is involving member Councils with a number of new combined
project developments around energy from waste, energy services and a sustainability atlas. Through the Origin Energy partnership, residents,
businesses and schools will be able to access discounts on a number of renewable and energy saving measures for their buildings.
Comments
School sustainability projectsS084
50%
During the December quarter, six classes of students (of around 120 students) attended the energy and water saving workshops for schools
at the Randwick Community Centre.
Comments
3-Council collaborationP067
50%
The final version of the Low Carbon Future Plan for the 3 Councils was presented to the Steering Committee for consideration with a report to
Councils due early in 2016. Analysis of results of the completed Bin Trim project with local cafes and restaurants has resulted in a staff
briefing and project plan being developed on offering commercial food waste collection and processing to local businesses. A workshop was
held for staff from the 3 Councils on the preparation of a Sustainable Water Plan covering the eastern suburban Councils. Sustainable
Business Water project has ended for local business with final results being collated. 10% Challenge results also being collated following
projects completion.
Comments
Community gardensP068
50%
By the end of 2015 Council had approved funding for 11 school's food and native gardens. Council is providing assistance to two enquiries for
community gardens by interested residents, to test their eligibility against Council's Community Garden policy.
Comments
Native / permaculture gardensP069
75%
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10 A Healthy Environment RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
Following completion of the bush tucker and habitat trails at Randwick Community Centre (comprising stage 3 works), DA approval has been
exhibited for the final stage 4 works involving completion of the entrance signage and re-landscaping of the area linking the Community
Centre to the green space. Works anticipated to occur over next quarter.
Comments
Management of Environmental Risks10b
Tree work applicationsS085
47%
Tree permit applications and DAs for Tree Works applications continued to be processed throughout the quarter.Comments
Sustainability frameworkP070
75%
The development of the internal framework is well underway for presentation to MANEX.Comments
Heffron Park RemediationP071
90%
All major works have been completed for Stage A of the Heffron Park upgrade. The installation of bollards and carpark line marking will
commence after the Christmas holiday period.
Comments
Highlights: Facilities are handed over to Council and now operational.
Floodplain risk managementP072
50%
The current floodplain risk management projects are all progressing well with Committee Meetings, and the exhibition of draft Floodplain Risk
Management Studies and Plans is scheduled for the March quarter.
Comments
Climate Change Adaptation and Mitigation PlanP073
100%
The Environment Committee approved Randwick City's updated Climate Change Adaptation Roadmap at its December meeting.Comments
Highlights: Randwick City's updated Climate Change Adaptation Roadmap has been approved.
Biodiversity and Natural Heritage10c
Bush regeneration and revegetation programS086
50%
Council's bush regeneration contractors have overall completed 50 per cent of their planned works in bushland reserves for the current
financial year. Bushcare volunteers working in bushland reserves have collectively increased the hours worked this December quarter by 249
hours. The number of volunteers has increased during this December quarter.
Comments
Highlights: An ecological burn was undertaken in the north east section of bushland within Randwick Environmental Park by NSW Fire and Rescue for Council. The
burn was successful and the burnt area is being monitored for natural regeneration of indigenous species.
Noxious and environmental weeds, and pest animal controlS087
50%
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10 A Healthy Environment RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
All requests for the eradication of noxious weeds were attended to within agreed service level standards during the December quarter.Comments
Street tree planting programP074
50%
There were 127 street trees planted throughout the City during the December Quarter.Comments
Sustainable Waste Technologies10d
Waste Collection ServicesS088
50%
During the October to December period, Council collected 12,852 tonnes of waste and recycling material through its waste collection services.
Of the domestic garbage collection this quarter, 4,518 tonnes were processed through Alternative Treatment facilities.
Comments
Waste education programsS089
50%
Waste Management Calendars with waste, recycling and clean-up collection dates and service information were developed and distributed to
56,000 households. As part of Council’s targeted waste education program four streets were identified by collection drivers as recycling
contamination hotspots. Officers undertook more than 400 bin inspections, provided feedback and spoke to residents directly through door
knocks to educate directly regarding recycling contamination. This program resulted in 75% reduction in recycling contamination. Four major
community workshops were conducted providing information on waste management services, recycling and illegal dumping. There were
approximately 23 education sessions conducted to around 620 students at 8 local schools (the remaining 45 were attendees at our
community workshops.
Comments
Highlights: Targeted waste education program achieved 75% recycling contamination reduction.
Waste StrategyP075
50%
The Council’s Waste Management Strategy is being reviewed, and a community survey and workshops have been carried out to identify
community views on waste management services and resource recovery. Through kerbside and recycling centre drop-off collection of dry
recyclables and garden organics, and the processing of 4,500 tonnes of garbage in Alternative Waste Treatment facilities, Council achieved 55
per cent landfill diversion rate of municipal solid waste during this quarter.
Comments
Highlights: Waste Management Strategy review underway. 55 per cent landfill diversion of municipal solid waste achieved.
Illegal dumping managementP076
50%
Council participated in the annual nationwide Garage Sale Trail in October 2015. In Randwick 180 sales were held and all hosts of the sales
pledged not to illegally dump items not sold on the day. The targeted promotion of Councils clean up service was undertaken in identified
illegal dumping hotspot areas. Officers spoke directly with residents in hotspot areas and distributed flyers informing the environmental and
cost implications of illegal dumping. Regional Illegal Dumping squad is now in operation in Randwick. RID officers are targeting the hotspots.
Nil incidents of illegal dumping have been observed via the placement of CCTV at 6 locations. A number of operational improvements are
continuing to be made of deployed cameras.
Comments
Highlights: The Regional Illegal Dumping Squad (RID) is now operational in Randwick local government area.
Water conservation10e
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10 A Healthy Environment RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
Beach and Coastal water qualityS090
50%
Beachwatch results show water quality at all Randwick City beaches are good or very good.Comments
Water conservation projectsP077
50%
Data on the alternate sources of water consumed for Oct - Dec 2015 show During the December quarter, stormwater harvesting provided
approximately 17,374 kilolitres of Council's water requirements across 12 Council sites while borewater provided approximately 64,151
kilolitres of water across 8 Council parks. This is equivalent to a water saving from alternate water sources of approximately 886 kilolitres per
day with the quarterly financial savings to Council in the order of $181,800 or approximately $2,000 per day for the quarter. Council
consumed a greater quantity of water during the quarter reflecting the hotter temperatures experienced. Planning and costing of the
Maroubra beach stormwater harvesting project should be completed by around June 2016.
Comments
Highlights: Chifley Reserve stormwater harvesting is currently on-line and saving approximately 2,267 kilolitres of potable water and financial savings of
approximately $5,000 for the quarter.
Stormwater, rainwater and wastewater harvesting projectsP078
80%
The commissioning of Clovelly GPT pump well is now complete. The land survey required for the Maroubra Beach Stormwater Harvesting
project has now commenced.
Comments
Highlights: The Clovelly GPT pump well has been commissioned.
Irrigation Management SystemP079
100%
This work is now completeComments
Energy conservation10f
Energy saving projectsP080
50%
Energy and Greenhouse Management Plan was approved by Council following endorsement at the December meeting of the Environment
Committee. Installation of sub-metering equipment has been completed at Des Renford Leisure Centre and Council Works Depot with
installation planned for Council Administration building and Bowen Library early in 2016. Sub-metering will enable almost real-time
monitoring of our top energy consuming sites. Energy consumption for the December quarter is reported as 11,377 GJ of energy up from the
same quarter last financial year which was reported as 10,178 GJ energy. Cumulative greenhouse gas emissions from electricity and Council
operations for the quarter are 5,722 tonnes of CO2 equivalent.
Comments
Highlights: Approval of Energy and Greenhouse Management Plan by Council.
Renewable energy projectsP081
50%
Renewable Energy Master Plan approved by Council at December Environment Committee meeting. DA application prepared for new 30
kilowatts of solar panels at Prince Henry Centre for consideration by Council. The electricity generated by Council's solar panels during the
December quarter is reported as 55,499 kWh slightly lower than the previous quarter indicating in part the influence of the wetter and
Comments
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10 A Healthy Environment RCC Quarterly Report - December 2015 - 2015-16 Operational Plan Operational
Plan 2015-16
Code Name Progress
Report Status
cloudier months experienced for the quarter. Approximate savings achieved in CO2 for the quarter from Council's renewable energy
generation from its sites is in the order of 48 tonnes of CO2 equivalent.
Highlights: Approval by Council of the Renewable Energy Master Plan.
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