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Transcript of 2014 Overview
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2014 Overview
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August 2012 Partnership launch
Sept – Dec 2012 Design and development
Jan 2013 Pilot launched
Sept-Oct 2013 Libraries working through the
system to become eSmart
July 2013 Survey feedback - eSmart Libraries
is needed and very valuable
July 2013 National roll-out begins
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April 2014 A third of all Australian
libraries have joined eSmart Libraries
30%
454
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eSmart Libraries will help build skills and behaviours for the smart, safe and responsible use of technology, contribute to digital inclusion and a greater sense of wellbeing in the library community.
Aim
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Empowers broader community
Smart, safe and responsible
Systematic review, integrate cybersafety
For the library management
For individuals - staff, members and users
For the whole library community
Implementation Outcomes
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How it works
• Comprehensive, whole-of-organisation
• Identifies gaps
• Empowers change
• Flexible and adaptable
• Based on research, evidence and consultation
• Cascading influence on library users
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eSmart system:
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eSmart system
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Vision, strategy &leadership
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Library agreements
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Staff knowledge & capabilities
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Guidance & learningfor users
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CommunityConnections
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The library has capacity to foster smart, safe and responsible
use of digital technologies in the community. The library’s
management has provided a clear mandate for change,
reflecting the vision and principles of the organisation and the
needs of the library community.
Library practices and agreements are discussed, reviewed
and aligned to reinforce cybersafety and wellbeing values so
that day-to-day operations in the library exhibit a safe, smart
and responsible environment.
Libraries offer information, guidance and lessons on how
users can utilise the benefits of technology, avoid online
pitfalls and be able to embody positive, smart, safe and
responsible behaviours online.
Libraries enhance connections and reach out to the wider
community to promote ‘eSmart’ behaviours, helping to embed
cybersafety and wellbeing principles.
Library staff have knowledge of digital technologies, training
in cybersafety practices and are capable of responding to
inappropriate cyber-behaviours consistently and effectively
Objectives
Vision, strategy andleadership
Library agreements
and procedures
Staff knowledge and
capabilities
Guidance and learning
for users
Communityconnections
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Domains
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Framework
1.1 eSmart Working Group
3.1 eSmart induction for staff
1.4 Library policies and service plan
2.2 Staff agreements of acceptable use
2.3 Library membership agreements, computers, internet and Wi-Fi use agreements for library users
1.2 Digital capacity and needs of users
3.2 Staff knowledge and training on the use of digital technologies and cybersafety
5.1 Connections with relevant government services and external organisations
5.2 Connecting with the wider community
4.1 Overall plan for information, guidance and training for users
4.2 Cybersafety information and materials for users
4.3 Formal and informal training for library users
1.3 Vision, values and principles
2.4 Procedures for responding to incidents and complaints
3.3 Staff model responsible behaviour
Action areas
2.1 Behaviour charter
2.5 Monitoring computer use and data collection
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Approach
Library Service
Library Branch
Library Branch
Library Branch
Library Branch
eSmart Coordinator
eSmart Libraries Working Group
eSmart Champion
eSmart Champion
eSmart Champion
eSmart Champion
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eSmart Libraries pilot libraries
7%110
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30%
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So far, a third of all Australian libraries have joined the program
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In five years, we aim to have eSmart in all public libraries across Australia
100%
1,500
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Pilot libraries actions underway
Establish an eSmart Working Group
Digital literacy assessment
Vision and needs for library community
Evaluate policies against best practice and research
Define acceptable and unacceptable behaviours
Member agreements review underway
eSmart induction for staff
Staff skill level has been assessed
Assess how incidents are currently managed
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Ipswich Library, QLD
Forbes, NSW
Naracoorte, SA Isaac, QLD
Orange City, NSW Onkaparinga, SA
Campaspe, VICAlbany, WA
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Libraries progressing - case studies
Albany, WA | 2 librariesKimberley Kiggins, eSmart Coordinator:
Campaspe, VIC | 5 librariesJenny Mustey, eSmart Coordinator:
People who do not have access at home can come into the Library knowing they can get connected in a safe environment and be confident in asking our trained staff for help if they get stuck.
eSmart Libraries play an important part in strengthening and expanding library staff knowledge and skills in order for them to deliver the key messages and promote good digital citizenship.”
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Libraries progressing - case studies
Hume, VIC | 6 librariesIrene O’Neill, eSmart Coordinator:
Central West, NSW | 7 librariesJan Richards, eSmart Coordinator:
Many Hume residents do not have access to computers at home and rely on the library for internet and email access. eSmart is providing us with the opportunity to identify gaps in staff skills and knowledge and assist library customers.
Through our modelled behaviour, training and policies, we will be able to promote the positive use of technology and dispel some of the fears and uncertainty around it. ”
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Campaspe Libraries, Victoria
Library staff and school
students learn about
what eSmart means to
them
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Mount Isa, Queensland
Mount Isa Library staff Josephine Jacob (left), and Astrid Hancock with their cybersafety display in the library
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Training feedback
Training evaluation Average overall 4.4 / 5
200 + library staff trained in eSmart Libraries in the last year
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Training feedback
I found everything extremely helpful and useful and I am now inspired to go back to work to start the journey
A great introduction to the implementation of cyber safety in public domains
It was most useful to see all the help and resources available to help us along and how important it is to inform the community on cybersafety
All aspects useful and relevant to the topic. Presenter was great, very professional.
Learning from each other and through discussions in a relaxed and interactive environment
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Program feedback
“I was initially hesitant about
implementing the service but see how it can be beneficial to the
community and staff”
“The website walkthrough showcased how comprehensive and “fail-proof” the program is” “ We are looking
forward to getting the
message out to the
library users and
ensuring our policies,
procedures, practices
are the best they can be”
“An eSmart Library has the potential to be the catalyst in the community to-up skill everyone to be cybersmart ”
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eSmart Libraries contact: The Alannah and Madeline Foundation(03) 9697 [email protected]
www.esmartlibraries.org.au
Contact Team
Kate BarryProject [email protected](03) 9697 0605
Jacqui KinderProject [email protected](03) 9697 0672
eSmart Libraries
Thank you