2014 Health Executives Forum Where Leaders Go for Answers
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Transcript of 2014 Health Executives Forum Where Leaders Go for Answers
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Answers for life.Restricted © Siemens AG 2014 All rights reserved.
2014 Health Executives ForumWhere Leaders Go for Answers
www.usa.siemens.com/HEF2014
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What Healthcare Can Learn from the Military
Mark Hertling
Lieutenant General, U.S. Army (retired) Senior Vice President, Florida Hospital
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What Healthcare Might Learn from the MilitaryLieutenant General (Ret) Mark Hertling
www.usa.siemens.com/HEF2014
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What Healthcare Might Learn from the Military
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What Healthcare Might Learn from the Military
• Management and Leadership
• The Power of the AAR
• Risk Versus Gamble
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Leadership and Management
• Management: The organizing and controlling of the affairs and processes of a business or organization.
• Leadership: The influencing of people and teams by providing purpose, direction, and inspiration to accomplish the stated goals of the organization.
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The Leader Model
• Attributes: Who the Leader IS.
• Competencies: What the Leader DOES to influence others…dependent on the leader’s style, the situation, the motivation of those involved, and the situational dynamics.
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Leadership Attributes and Competencies
Attributes
Character Presence Intellect• Values• Empathy• Service
Ethos• Discipline
• Bearing• Fitness• Confidence in
action, words, and manner
• Resilience
• Mental agility• Sound
judgment• Innovation• Interpersonal
tact• Expertise and
practical competence
Competencies
Leads Develops Achieves• Builds trust• Extends
influence• Leads by
example• Communicat
es
• Creates a positive environment
• Seeks ways to improve
• Develops others• Stewards the
organization
• Focuses on results
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Birthing the After-Action Review
The Army’s National Training Center, Established in the Mojave Desert in 1979, centered on five pillars• Designed scenarios replicating combat• World-Class Opposing Force (OPFOR)• Professional Doctrinal Experts (O/Cs)• Perfect Situational Awareness• Centered on a Feedback Mechanism for
Leaders and Units
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AAR = “Scab-Picking”
A structured review of every “battle” which analyzes:• What Happened• Why it Happened• How it Can Be Done Better?• Who is Responsible for “fixing”• Suspense for Action
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Risks and Gambles
• Risk: The potential of losing something of value, weighed against the potential to gain something of greater value.
(All risks require mitigation measure; the higher the risk, the greater requirement for added measures.)
• Gamble: The wagering of something of value where there is an uncertain outcome, with the hope of gain.
(Gambles -- by definition – are a win/lose proposition, and are impossible to mitigate.)
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Answers for life.Restricted © Siemens AG 2014 All rights reserved.
2014 Health Executives ForumWhere Leaders Go for Answers
www.usa.siemens.com/HEF2014