2014 ECAR Survey - California State University, Northridge US institutions 18 –24 749 1433 48067...
67
1 ECAR Study of Students and Technology, 2014 California State University, Northridge Benchmarking Report 1.1. Age California State University, Northridge BA Public Institutions All US institutions 18–24 749 1433 48067 82.4% 76.1% 73.2% 25+ 160 451 17563 17.6% 23.9% 26.8% Total respondent count (Percentages sum to 100%) 909 1884 65630 100.0% 100.0% 100.0% 1.2. Class standing California State University, Northridge BA Public Institutions All US institutions Freshman or first-year student 250 313 16051 27.5% 16.6% 24.5% Sophomore or second-year student 97 569 15620 10.7% 30.2% 23.8% Junior or third-year student 239 573 14639 26.3% 30.4% 22.3% Senior or fourth-year student 306 355 15383 33.7% 18.8% 23.4% Other type of undergraduate student 17 74 3937 1.9% 3.9% 6.0% Total respondent count (Percentages sum to 100%) 909 1884 65630 100.0% 100.0% 100.0% 2.1. Own: Laptop California State University, Northridge BA Public Institutions All US institutions No, and I don’t plan to purchase one. 49 66 2576 5.5% 3.6% 4.0% No, but I plan to purchase one. 34 33 2019 3.8% 1.8% 3.1% Yes, I currently own one. 802 1760 59925
Transcript of 2014 ECAR Survey - California State University, Northridge US institutions 18 –24 749 1433 48067...
1
ECAR Study of Students and Technology, 2014
California State University, Northridge Benchmarking Report
1.1. Age California State
University, Northridge
BA Public Institutions
All US institutions
18–24 749 1433 48067
82.4% 76.1% 73.2%
25+ 160 451 17563
17.6% 23.9% 26.8%
Total respondent count (Percentages sum to 100%)
909 1884 65630
100.0% 100.0% 100.0%
1.2. Class standing California State
University, Northridge
BA Public Institutions
All US institutions
Freshman or first-year student 250 313 16051
27.5% 16.6% 24.5%
Sophomore or second-year student 97 569 15620
10.7% 30.2% 23.8%
Junior or third-year student 239 573 14639
26.3% 30.4% 22.3%
Senior or fourth-year student 306 355 15383
33.7% 18.8% 23.4%
Other type of undergraduate student 17 74 3937
1.9% 3.9% 6.0%
Total respondent count (Percentages sum to 100%)
909 1884 65630
100.0% 100.0% 100.0%
2.1. Own: Laptop California State
University, Northridge
BA Public Institutions
All US institutions
No, and I don’t plan to purchase one. 49 66 2576
5.5% 3.6% 4.0%
No, but I plan to purchase one. 34 33 2019
3.8% 1.8% 3.1%
Yes, I currently own one. 802 1760 59925
2
2.1. Own: Laptop California State
University, Northridge
BA Public Institutions
All US institutions
90.6% 94.7% 92.9%
Total respondent count (Percentages sum to 100%)
885 1859 64520
100.0% 100.0% 100.0%
2.1. Own: Tablet California State
University, Northridge
BA Public Institutions
All US institutions
No, and I don’t plan to purchase one. 284 704 25265
37.2% 43.9% 44.8%
No, but I plan to purchase one. 111 161 5630
14.5% 10.0% 10.0%
Yes, I currently own one. 369 738 25505
48.3% 46.0% 45.2%
Total respondent count (Percentages sum to 100%)
764 1603 56400
100.0% 100.0% 100.0%
2.1. Own: Smartphone California State
University, Northridge
BA Public Institutions
All US institutions
No, and I don’t plan to purchase one. 71 222 5916
8.2% 12.4% 9.5%
No, but I plan to purchase one. 31 71 2278
3.6% 4.0% 3.7%
Yes, I currently own one. 759 1498 54140
88.2% 83.6% 86.9%
Total respondent count (Percentages sum to 100%)
861 1791 62334
100.0% 100.0% 100.0%
2.1. Own: E-reader California State
University, Northridge
BA Public Institutions
All US institutions
No, and I don’t plan to purchase one. 522 1022 35832
80.1% 71.6% 71.2%
No, but I plan to purchase one. 26 50 1749
4.0% 3.5% 3.5%
Yes, I currently own one. 104 355 12741
3
2.1. Own: E-reader California State
University, Northridge
BA Public Institutions
All US institutions
16.0% 24.9% 25.3%
Total respondent count (Percentages sum to 100%)
652 1427 50322
100.0% 100.0% 100.0%
2.2. Device OS/type: Laptop California State
University, Northridge
BA Public Institutions
All US institutions
Windows 498 1324 38948
62.1% 75.5% 65.2%
Mac 289 377 19541
36.0% 21.5% 32.7%
Linux 2 25 551
0.2% 1.4% 0.9%
Other 9 22 549
1.1% 1.3% 0.9%
Don’t know 4 6 175
0.5% 0.3% 0.3%
Total respondent count (Percentages sum to 100%)
802 1754 59764
100.0% 100.0% 100.0%
2.2. Device OS/type: Tablet California State
University, Northridge
BA Public Institutions
All US institutions
iOS (iPad) 258 361 14665
70.1% 49.1% 57.7%
Windows OS 26 72 2411
7.1% 9.8% 9.5%
Android OS 71 237 6851
19.3% 32.2% 27.0%
BlackBerry OS 0 1 58
0.0% 0.1% 0.2%
webOS 2 2 57
0.5% 0.3% 0.2%
Other OS 3 28 440
0.8% 3.8% 1.7%
Don’t know 8 34 926
4
2.2. Device OS/type: Tablet California State
University, BA Public All US Northridge Institutions institutions
2.2% 4.6% 3.6%
Total respondent count (Percentages sum to 100%)
368 735 25408
100.0% 100.0% 100.0%
2.2. Device OS/type: Smartphone California State
University, Northridge
BA Public Institutions
All US institutions
iPhone 425 743 30562
56.1% 49.8% 56.6%
Android phone 307 683 21287
40.5% 45.7% 39.4%
Windows phone 12 33 1099
1.6% 2.2% 2.0%
BlackBerry phone 2 5 249
0.3% 0.3% 0.5%
Other smartphone 11 26 649
1.5% 1.7% 1.2%
Don’t know 1 3 129
0.1% 0.2% 0.2%
Total respondent count (Percentages sum to 100%)
758 1493 53975
100.0% 100.0% 100.0%
2.2. Device OS/type: E-reader California State
University, Northridge
BA Public Institutions
All US institutions
Kindle 76 233 8859
74.5% 66.2% 70.0%
Kobo 0 3 86
0.0% 0.9% 0.7%
Nook 14 101 3014
13.7% 28.7% 23.8%
Sony Reader 1 4 158
1.0% 1.1% 1.2%
Other e-reader 8 9 452
7.8% 2.6% 3.6%
Don’t know 3 2 93
5
2.2. Device OS/type: E-reader California State
University, Northridge
BA Public Institutions
All US institutions
2.9% 0.6% 0.7%
Total respondent count (Percentages sum to 100%)
102 352 12662
100.0% 100.0% 100.0%
2.3. Device usage: Laptop California State
University, Northridge
BA Public Institutions
All US institutions
Haven’t used in the past year 29 34 1616
3.2% 1.8% 2.5%
Use for academic and other purposes 794 1750 59722
88.5% 93.5% 91.9%
Use for academic purposes only 65 65 2713
7.2% 3.5% 4.2%
Use for other purposes only 9 22 946
1.0% 1.2% 1.5%
Total respondent count (Percentages sum to 100%)
897 1871 64997
100.0% 100.0% 100.0%
2.3. Device usage: Tablet California State
University, Northridge
BA Public Institutions
All US institutions
Haven’t used in the past year 253 610 21131
33.2% 37.1% 37.0%
Use for academic and other purposes 370 738 24690
48.5% 44.8% 43.2%
Use for academic purposes only 50 28 1568
6.6% 1.7% 2.7%
Use for other purposes only 90 270 9725
11.8% 16.4% 17.0%
Total respondent count (Percentages sum to 100%)
763 1646 57114
100.0% 100.0% 100.0%
2.3. Device usage: Smartphone California State
University, Northridge
BA Public Institutions
All US institutions
Haven’t used in the past year 53 207 5540
6
2.3. Device usage: Smartphone California State
University, Northridge
BA Public Institutions
All US institutions
6.1% 11.5% 8.8%
Use for academic and other purposes 675 1155 42929
77.9% 64.0% 68.4%
Use for academic purposes only 13 6 380
1.5% 0.3% 0.6%
Use for other purposes only 126 437 13958
14.5% 24.2% 22.2%
Total respondent count (Percentages sum to 100%)
867 1805 62807
100.0% 100.0% 100.0%
2.3. Device usage: E-reader California State
University, Northridge
BA Public Institutions
All US institutions
Haven’t used in the past year 497 1009 34697
75.5% 67.7% 67.5%
Use for academic and other purposes 86 240 7995
13.1% 16.1% 15.5%
Use for academic purposes only 32 40 1380
4.9% 2.7% 2.7%
Use for other purposes only 43 202 7368
6.5% 13.5% 14.3%
Total respondent count (Percentages sum to 100%)
658 1491 51440
100.0% 100.0% 100.0%
2.4. Academic success: Laptop California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 8 9 356
0.9% 0.5% 0.6%
Not very important 21 27 1056
2.5% 1.5% 1.7%
Moderately important 64 115 3705
7.6% 6.4% 6.0%
Very important 204 399 12540
24.1% 22.1% 20.2%
Extremely important 550 1254 44397
7
2.4. Academic success: Laptop California State
University, Northridge
BA Public Institutions
All US institutions
64.9% 69.5% 71.5%
Total respondent count (Percentages sum to 100%)
847 1804 62054
100.0% 100.0% 100.0%
2.4. Academic success: Tablet California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 26 60 2158
6.3% 7.9% 8.3%
Not very important 75 169 5672
18.2% 22.4% 21.8%
Moderately important 136 245 8191
32.9% 32.5% 31.5%
Very important 79 143 5095
19.1% 18.9% 19.6%
Extremely important 97 138 4849
23.5% 18.3% 18.7%
Total respondent count (Percentages sum to 100%)
413 755 25965
100.0% 100.0% 100.0%
2.4. Academic success: Smartphone California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 23 53 1591
3.4% 4.6% 3.7%
Not very important 112 270 9140
16.4% 23.4% 21.3%
Moderately important 205 398 14116
30.1% 34.5% 32.9%
Very important 143 209 8488
21.0% 18.1% 19.8%
Extremely important 198 223 9610
29.1% 19.3% 22.4%
Total respondent count (Percentages sum to 100%)
681 1153 42945
100.0% 100.0% 100.0%
8
2.4. Academic success: E-reader California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 31 39 1727
26.7% 14.0% 18.7%
Not very important 27 79 2873
23.3% 28.4% 31.2%
Moderately important 40 98 2623
34.5% 35.3% 28.4%
Very important 8 33 1087
6.9% 11.9% 11.8%
Extremely important 10 29 910
8.6% 10.4% 9.9%
Total respondent count (Percentages sum to 100%)
116 278 9220
100.0% 100.0% 100.0%
2.5. Handheld activity: Access library resources California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 73 336 10644
8.7% 19.9% 17.9%
Not very important 113 370 12791
13.5% 21.9% 21.5%
Moderately important 228 406 14917
27.1% 24.0% 25.0%
Very important 208 323 11012
24.8% 19.1% 18.5%
Extremely important 218 254 10257
26.0% 15.0% 17.2%
Total respondent count (Percentages sum to 100%)
840 1689 59621
100.0% 100.0% 100.0%
2.5. Handheld activity: Check grades California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 43 150 4799
5.1% 8.9% 8.0%
Not very important 51 180 5834
6.1% 10.7% 9.8%
9
2.5. Handheld activity: Check grades California State
University, Northridge
BA Public Institutions
All US institutions
Moderately important 178 372 13016
21.3% 22.0% 21.8%
Very important 246 482 15934
29.4% 28.6% 26.7%
Extremely important 319 504 20092
38.1% 29.9% 33.7%
Total respondent count (Percentages sum to 100%)
837 1688 59675
100.0% 100.0% 100.0%
2.5. Handheld activity: Register for courses California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 77 378 12265
9.2% 22.3% 20.6%
Not very important 94 366 11755
11.2% 21.6% 19.7%
Moderately important 161 329 11385
19.2% 19.4% 19.1%
Very important 174 259 9623
20.8% 15.3% 16.1%
Extremely important 332 362 14645
39.6% 21.4% 24.5%
Total respondent count (Percentages sum to 100%)
838 1694 59673
100.0% 100.0% 100.0%
2.5. Handheld activity: Use the CMS/LMS California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 57 207 6680
6.8% 12.2% 11.2%
Not very important 55 223 6942
6.6% 13.2% 11.6%
Moderately important 181 384 12888
21.6% 22.7% 21.6%
Very important 248 405 14606
29.6% 23.9% 24.5%
10
2.5. Handheld activity: Use the CMS/LMS California State
University, Northridge
BA Public Institutions
All US institutions
Extremely important 297 475 18598
35.4% 28.0% 31.1%
Total respondent count (Percentages sum to 100%)
838 1694 59714
100.0% 100.0% 100.0%
2.5. Handheld activity: Access information about events, activities, and clubs/organizations
California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 58 211 6668
6.9% 12.5% 11.2%
Not very important 104 282 8650
12.4% 16.7% 14.5%
Moderately important 253 514 16714
30.2% 30.4% 28.0%
Very important 229 384 14918
27.4% 22.7% 25.0%
Extremely important 193 298 12688
23.1% 17.6% 21.3%
Total respondent count (Percentages sum to 100%)
837 1689 59638
100.0% 100.0% 100.0%
2.5. Handheld activity: Read e-texts California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 97 320 10075
11.6% 18.9% 16.9%
Not very important 114 301 9923
13.7% 17.8% 16.7%
Moderately important 228 431 14531
27.3% 25.5% 24.4%
Very important 195 337 12685
23.4% 19.9% 21.3%
Extremely important 200 302 12373
24.0% 17.9% 20.8%
Total respondent count (Percentages sum to 100%)
834 1691 59587
100.0% 100.0% 100.0%
11
2.5. Handheld activity: Communicate with other students about class-related matters outside class
California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 23 104 3640
2.8% 6.1% 6.1%
Not very important 34 108 4295
4.1% 6.4% 7.2%
Moderately important 164 390 12222
19.6% 23.0% 20.5%
Very important 238 568 18141
28.5% 33.5% 30.4%
Extremely important 377 523 21388
45.1% 30.9% 35.8%
Total respondent count (Percentages sum to 100%)
836 1693 59686
100.0% 100.0% 100.0%
2.5. Handheld activity: Look up information while in class
California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 50 158 5742
6.0% 9.3% 9.6%
Not very important 73 218 7447
8.7% 12.9% 12.5%
Moderately important 230 465 15156
27.4% 27.5% 25.4%
Very important 214 476 15904
25.5% 28.1% 26.6%
Extremely important 273 374 15476
32.5% 22.1% 25.9%
Total respondent count (Percentages sum to 100%)
840 1691 59725
100.0% 100.0% 100.0%
2.5. Handheld activity: Capture static images of in-class activities or resources
California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 75 284 9476
8.9% 16.8% 15.9%
Not very important 122 339 11437
12
2.5. Handheld activity: Capture static images of in-class activities or resources
California State
University, Northridge
BA Public Institutions
All US institutions
14.5% 20.0% 19.2%
Moderately important 233 450 15931
27.8% 26.6% 26.7%
Very important 236 366 12393
28.1% 21.6% 20.8%
Extremely important 173 253 10345
20.6% 15.0% 17.4%
Total respondent count (Percentages sum to 100%)
839 1692 59582
100.0% 100.0% 100.0%
2.5. Handheld activity: Record your instructor’s lecture or in-class activities
California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 154 460 16310
18.4% 27.1% 27.3%
Not very important 163 416 14737
19.5% 24.5% 24.7%
Moderately important 201 372 12071
24.0% 21.9% 20.2%
Very important 163 231 8185
19.5% 13.6% 13.7%
Extremely important 157 216 8402
18.7% 12.7% 14.1%
Total respondent count (Percentages sum to 100%)
838 1695 59705
100.0% 100.0% 100.0%
2.5. Handheld activity: Participate in interactive class activities
California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 98 309 11348
11.7% 18.3% 19.0%
Not very important 127 339 12471
15.1% 20.0% 20.9%
Moderately important 226 415 14325
26.9% 24.5% 24.0%
Very important 203 340 11247
13
2.5. Handheld activity: Participate in interactive class activities
California State
University, Northridge
BA Public Institutions
All US institutions
24.2% 20.1% 18.9%
Extremely important 185 290 10213
22.1% 17.1% 17.1%
Total respondent count (Percentages sum to 100%)
839 1693 59604
100.0% 100.0% 100.0%
2.5. Handheld activity: Use the mobile device as a digital passport for access or identification
California State
University, Northridge
BA Public Institutions
All US institutions
Not at all important 126 419 14039
15.1% 24.7% 23.5%
Not very important 151 365 13067
18.1% 21.5% 21.9%
Moderately important 242 402 13595
28.9% 23.7% 22.8%
Very important 157 292 10062
18.8% 17.2% 16.9%
Extremely important 160 218 8922
19.1% 12.9% 14.9%
Total respondent count (Percentages sum to 100%)
836 1696 59685
100.0% 100.0% 100.0%
3.1. Wireless experience: Reliable access to Wi-Fi throughout campus
California State
University, Northridge
BA Public Institutions
All US institutions
Poor 122 290 7542
13.6% 15.5% 11.6%
Fair 161 340 10536
17.9% 18.2% 16.2%
Neutral 178 270 9493
19.8% 14.5% 14.6%
Good 284 579 20983
31.6% 31.0% 32.2%
Excellent 140 269 11007
15.6% 14.4% 16.9%
N/A 15 117 5608
14
3.1. Wireless experience: Reliable access to Wi-Fi throughout campus
California State
University, Northridge
BA Public Institutions
All US institutions
1.7% 6.3% 8.6%
Total respondent count (Percentages sum to 100%)
900 1865 65169
100.0% 100.0% 100.0%
3.1. Wireless experience: Reliable access to Wi-Fi specifically in classroom/instructional spaces
California State
University, Northridge
BA Public Institutions
All US institutions
Poor 84 173 5160
9.3% 9.3% 7.9%
Fair 134 272 8186
14.9% 14.6% 12.6%
Neutral 124 242 8071
13.8% 13.0% 12.4%
Good 332 686 23266
36.9% 36.7% 35.7%
Excellent 205 379 14771
22.8% 20.3% 22.7%
N/A 21 116 5692
2.3% 6.2% 8.7%
Total respondent count (Percentages sum to 100%)
900 1868 65146
100.0% 100.0% 100.0%
3.1. Wireless experience: Ease of login to Wi-Fi network
California State
University, Northridge
BA Public Institutions
All US institutions
Poor 96 152 5144
10.6% 8.2% 7.9%
Fair 165 275 8133
18.2% 14.8% 12.5%
Neutral 131 274 8896
14.5% 14.7% 13.7%
Good 329 652 22849
36.4% 35.1% 35.1%
Excellent 172 400 15214
19.0% 21.5% 23.4%
N/A 12 107 4912
15
3.1. Wireless experience: Ease of login to Wi-Fi network
California State
University, Northridge
BA Public Institutions
All US institutions
1.3% 5.8% 7.5%
Total respondent count (Percentages sum to 100%)
905 1860 65148
100.0% 100.0% 100.0%
3.1. Wireless experience: Network performance California State
University, Northridge
BA Public Institutions
All US institutions
Poor 68 291 5864
7.5% 15.5% 9.0%
Fair 159 339 9715
17.6% 18.1% 14.9%
Neutral 165 281 9861
18.3% 15.0% 15.1%
Good 351 594 24054
38.9% 31.7% 36.9%
Excellent 144 267 11293
16.0% 14.3% 17.3%
N/A 15 100 4369
1.7% 5.3% 6.7%
Total respondent count (Percentages sum to 100%)
902 1872 65156
100.0% 100.0% 100.0%
3.2. Simultaneously connected devices California State
University, Northridge
BA Public Institutions
All US institutions
None 14 109 5560
1.5% 5.8% 8.5%
One 355 512 21500
39.1% 27.3% 32.8%
Two 467 1004 32217
51.5% 53.5% 49.2%
Three 62 223 5290
6.8% 11.9% 8.1%
Four 4 19 586
0.4% 1.0% 0.9%
Five 2 5 135
16
3.2. Simultaneously connected devices California State
University, Northridge
BA Public Institutions
All US institutions
0.2% 0.3% 0.2%
Six or more 3 3 166
0.3% 0.2% 0.3%
Total respondent count (Percentages sum to 100%)
907 1875 65454
100.0% 100.0% 100.0%
3.3. Handheld support: Accessing library resources California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered/does not function 39 132 3671
4.6% 7.8% 6.2%
Haven’t used service in the past year 194 693 23444
23.1% 40.9% 39.3%
Poor 28 75 2729
3.3% 4.4% 4.6%
Fair 99 109 4490
11.8% 6.4% 7.5%
Neutral 136 263 9293
16.2% 15.5% 15.6%
Good 259 298 11435
30.9% 17.6% 19.2%
Excellent 84 126 4594
10.0% 7.4% 7.7%
Total respondent count (Percentages sum to 100%)
839 1696 59656
100.0% 100.0% 100.0%
3.3. Handheld support: Checking grades California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered/does not function 23 89 2864
2.7% 5.3% 4.8%
Haven’t used service in the past year 76 273 8783
9.1% 16.1% 14.7%
Poor 41 84 2975
4.9% 5.0% 5.0%
Fair 85 153 5498
17
3.3. Handheld support: Checking grades California State
University, Northridge
BA Public Institutions
All US institutions
10.1% 9.0% 9.2%
Neutral 130 249 8332
15.5% 14.7% 14.0%
Good 310 560 21012
36.9% 33.1% 35.2%
Excellent 174 285 10208
20.7% 16.8% 17.1%
Total respondent count (Percentages sum to 100%)
839 1693 59672
100.0% 100.0% 100.0%
3.3. Handheld support: Registering for courses California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered/does not function 43 172 5060
5.1% 10.1% 8.5%
Haven’t used service in the past year 165 646 21667
19.8% 38.1% 36.3%
Poor 57 115 4105
6.8% 6.8% 6.9%
Fair 87 106 4295
10.4% 6.3% 7.2%
Neutral 128 224 7624
15.3% 13.2% 12.8%
Good 247 298 11295
29.6% 17.6% 18.9%
Excellent 108 135 5622
12.9% 8.0% 9.4%
Total respondent count (Percentages sum to 100%)
835 1696 59668
100.0% 100.0% 100.0%
3.3. Handheld support: Using the CMS/LMS California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered/does not function 30 123 3646
3.6% 7.3% 6.1%
Haven’t used service in the past year 92 310 10429
18
3.3. Handheld support: Using the CMS/LMS California State
University, Northridge
BA Public Institutions
All US institutions
11.0% 18.3% 17.5%
Poor 36 115 3949
4.3% 6.8% 6.6%
Fair 102 188 6289
12.2% 11.1% 10.5%
Neutral 141 263 8894
16.9% 15.6% 14.9%
Good 289 469 18487
34.6% 27.7% 31.0%
Excellent 145 223 7995
17.4% 13.2% 13.4%
Total respondent count (Percentages sum to 100%)
835 1691 59689
100.0% 100.0% 100.0%
3.3. Handheld support: Accessing information about events
California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered/does not function 28 75 2376
3.3% 4.4% 4.0%
Haven’t used service in the past year 154 438 14529
18.3% 25.9% 24.4%
Poor 25 62 1871
3.0% 3.7% 3.1%
Fair 80 168 4685
9.5% 9.9% 7.9%
Neutral 152 284 10077
18.1% 16.8% 16.9%
Good 293 487 19209
34.8% 28.8% 32.2%
Excellent 109 176 6879
13.0% 10.4% 11.5%
Total respondent count (Percentages sum to 100%)
841 1690 59626
100.0% 100.0% 100.0%
19
3.3. Handheld support: Reading e-texts California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered/does not function 60 144 4252
7.2% 8.5% 7.1%
Haven’t used service in the past year 226 635 20265
27.2% 37.7% 34.0%
Poor 25 60 2063
3.0% 3.6% 3.5%
Fair 83 120 4227
10.0% 7.1% 7.1%
Neutral 143 267 9223
17.2% 15.8% 15.5%
Good 208 313 13769
25.1% 18.6% 23.1%
Excellent 85 147 5727
10.2% 8.7% 9.6%
Total respondent count (Percentages sum to 100%)
830 1686 59526
100.0% 100.0% 100.0%
3.4. How many instructors …effectively use technology to support your academic success?
California State
University, Northridge
BA Public Institutions
All US institutions
None 5 23 557
0.6% 1.2% 0.9%
Very few 87 130 4583
9.7% 7.0% 7.1%
Some 232 476 15825
26.0% 25.6% 24.5%
Most 268 576 19583
30.0% 30.9% 30.3%
Almost all 211 396 14816
23.6% 21.3% 22.9%
All 91 262 9291
10.2% 14.1% 14.4%
Total respondent count (Percentages sum to 100%)
894 1863 64655
100.0% 100.0% 100.0%
20
3.4. How many instructors …have adequate technical skills for carrying out course instruction?
California State
University, Northridge
BA Public Institutions
All US institutions
None 6 13 484
0.7% 0.7% 0.7%
Very few 72 119 3933
8.1% 6.4% 6.1%
Some 233 456 14510
26.2% 24.5% 22.5%
Most 297 619 21712
33.4% 33.2% 33.6%
Almost all 208 402 14477
23.4% 21.6% 22.4%
All 73 255 9505
8.2% 13.7% 14.7%
Total respondent count (Percentages sum to 100%)
889 1864 64621
100.0% 100.0% 100.0%
3.5. Resource/tool usage: CMS/LMS California State
University, Northridge
BA Public Institutions
All US institutions
Did not use at all 118 203 8818
13.1% 10.9% 13.6%
Used in at least one course 114 173 6661
12.6% 9.3% 10.2%
Used in about half of my courses 183 306 10260
20.3% 16.4% 15.8%
Used in most of my courses 314 540 19586
34.8% 28.9% 30.1%
Used in all my courses 173 645 19688
19.2% 34.5% 30.3%
Total respondent count (Percentages sum to 100%)
902 1867 65013
100.0% 100.0% 100.0%
3.5. Resource/tool usage: E-portfolios California State
University, Northridge
BA Public Institutions
All US institutions
Did not use at all 683 1483 49818
76.0% 80.0% 77.1%
21
3.5. Resource/tool usage: E-portfolios California State
University, Northridge
BA Public Institutions
All US institutions
Used in at least one course 103 203 7784
11.5% 11.0% 12.0%
Used in about half of my courses 63 81 3381
7.0% 4.4% 5.2%
Used in most of my courses 35 45 2305
3.9% 2.4% 3.6%
Used in all my courses 15 41 1314
1.7% 2.2% 2.0%
Total respondent count (Percentages sum to 100%)
899 1853 64602
100.0% 100.0% 100.0%
3.5. Resource/tool usage: E-books or e-textbooks California State
University, Northridge
BA Public Institutions
All US institutions
Did not use at all 370 876 27432
41.1% 46.9% 42.3%
Used in at least one course 257 488 18257
28.6% 26.1% 28.1%
Used in about half of my courses 139 240 9262
15.4% 12.9% 14.3%
Used in most of my courses 95 172 6097
10.6% 9.2% 9.4%
Used in all my courses 39 91 3865
4.3% 4.9% 6.0%
Total respondent count (Percentages sum to 100%)
900 1867 64913
100.0% 100.0% 100.0%
3.5. Resource/tool usage: Simulations or educational games
California State
University, Northridge
BA Public Institutions
All US institutions
Did not use at all 588 1146 40505
65.8% 61.5% 62.5%
Used in at least one course 187 479 15050
20.9% 25.7% 23.2%
Used in about half of my courses 61 131 5163
6.8% 7.0% 8.0%
22
3.5. Resource/tool usage: Simulations or educational games
California State
University, Northridge
BA Public Institutions
All US institutions
Used in most of my courses 45 72 2781
5.0% 3.9% 4.3%
Used in all my courses 13 35 1340
1.5% 1.9% 2.1%
Total respondent count (Percentages sum to 100%)
894 1863 64839
100.0% 100.0% 100.0%
3.5. Resource/tool usage: Recorded lectures or “lecture capture”
California State
University, Northridge
BA Public Institutions
All US institutions
Did not use at all 498 1287 42450
55.4% 69.1% 65.4%
Used in at least one course 186 303 11656
20.7% 16.3% 17.9%
Used in about half of my courses 101 134 5109
11.2% 7.2% 7.9%
Used in most of my courses 80 80 3638
8.9% 4.3% 5.6%
Used in all my courses 34 59 2096
3.8% 3.2% 3.2%
Total respondent count (Percentages sum to 100%)
899 1863 64949
100.0% 100.0% 100.0%
3.5. Resource/tool usage: Online collaboration tools California State
University, Northridge
BA Public Institutions
All US institutions
Did not use at all 244 571 15812
27.1% 30.6% 24.3%
Used in at least one course 262 516 15209
29.1% 27.6% 23.4%
Used in about half of my courses 172 299 11885
19.1% 16.0% 18.3%
Used in most of my courses 149 287 12278
16.5% 15.4% 18.9%
Used in all my courses 74 194 9835
8.2% 10.4% 15.1%
23
3.5. Resource/tool usage: Online collaboration tools California State
University, Northridge
BA Public Institutions
All US institutions
Total respondent count (Percentages sum to 100%)
901 1867 65019
100.0% 100.0% 100.0%
3.5. Resource/tool usage: Your tablet during class California State
University, Northridge
BA Public Institutions
All US institutions
Did not use at all 497 1213 42717
55.2% 65.1% 65.8%
Used in at least one course 151 262 8155
16.8% 14.1% 12.6%
Used in about half of my courses 118 160 5892
13.1% 8.6% 9.1%
Used in most of my courses 88 125 4988
9.8% 6.7% 7.7%
Used in all my courses 46 103 3186
5.1% 5.5% 4.9%
Total respondent count (Percentages sum to 100%)
900 1863 64938
100.0% 100.0% 100.0%
3.5. Resource/tool usage: Your smartphone during class
California State
University, Northridge
BA Public Institutions
All US institutions
Did not use at all 271 798 27215
30.1% 42.8% 41.8%
Used in at least one course 265 541 17932
29.5% 29.0% 27.6%
Used in about half of my courses 187 244 9716
20.8% 13.1% 14.9%
Used in most of my courses 116 177 6325
12.9% 9.5% 9.7%
Used in all my courses 60 103 3882
6.7% 5.5% 6.0%
Total respondent count (Percentages sum to 100%)
899 1863 65070
100.0% 100.0% 100.0%
24
3.5. Resource/tool usage: Your laptop during class California State
University, Northridge
BA Public Institutions
All US institutions
Did not use at all 254 426 16597
28.1% 22.8% 25.5%
Used in at least one course 230 449 15269
25.5% 24.0% 23.5%
Used in about half of my courses 185 370 12656
20.5% 19.8% 19.5%
Used in most of my courses 144 321 11206
15.9% 17.2% 17.2%
Used in all my courses 90 304 9334
10.0% 16.3% 14.3%
Total respondent count (Percentages sum to 100%)
903 1870 65062
100.0% 100.0% 100.0%
3.5. Resource/tool usage: Social media as a learning tool
California State
University, Northridge
BA Public Institutions
All US institutions
Did not use at all 426 969 34164
47.4% 52.0% 52.6%
Used in at least one course 242 509 16445
26.9% 27.3% 25.3%
Used in about half of my courses 106 219 7433
11.8% 11.8% 11.4%
Used in most of my courses 93 105 4598
10.3% 5.6% 7.1%
Used in all my courses 32 61 2305
3.6% 3.3% 3.5%
Total respondent count (Percentages sum to 100%)
899 1863 64945
100.0% 100.0% 100.0%
3.5. Resource/tool usage: 3D printers California State
University, Northridge
BA Public Institutions
All US institutions
Did not use at all 800 1724 59349
89.6% 92.7% 91.6%
Used in at least one course 34 44 2279
3.8% 2.4% 3.5%
25
3.5. Resource/tool usage: 3D printers California State
University, Northridge
BA Public Institutions
All US institutions
Used in about half of my courses 27 35 1405
3.0% 1.9% 2.2%
Used in most of my courses 19 28 1127
2.1% 1.5% 1.7%
Used in all my courses 13 28 619
1.5% 1.5% 1.0%
Total respondent count (Percentages sum to 100%)
893 1859 64779
100.0% 100.0% 100.0%
3.5. Resource/tool usage: Non-keyboard or non-mouse interfaces
California State
University, Northridge
BA Public Institutions
All US institutions
Did not use at all 575 1286 45220
64.0% 68.7% 69.6%
Used in at least one course 140 273 8500
15.6% 14.6% 13.1%
Used in about half of my courses 79 135 4917
8.8% 7.2% 7.6%
Used in most of my courses 70 106 3919
7.8% 5.7% 6.0%
Used in all my courses 35 71 2432
3.9% 3.8% 3.7%
Total respondent count (Percentages sum to 100%)
899 1871 64988
100.0% 100.0% 100.0%
3.6. More effective if better skilled with: CMS/LMS California State
University, Northridge
BA Public Institutions
All US institutions
Strongly disagree 70 129 5099
7.8% 6.9% 7.9%
Disagree 82 179 6276
9.1% 9.6% 9.7%
Neutral 284 630 21437
31.5% 33.8% 33.0%
Agree 276 608 21386
30.6% 32.6% 33.0%
26
3.6. More effective if better skilled with: CMS/LMS California State
University, Northridge
BA Public Institutions
All US institutions
Strongly Agree 189 317 10672
21.0% 17.0% 16.5%
Total respondent count (Percentages sum to 100%)
901 1863 64870
100.0% 100.0% 100.0%
3.6. More effective if better skilled with: E-portfolios California State
University, Northridge
BA Public Institutions
All US institutions
Strongly disagree 130 235 10123
14.4% 12.7% 15.6%
Disagree 142 297 10391
15.8% 16.0% 16.1%
Neutral 420 923 29316
46.7% 49.8% 45.3%
Agree 140 306 10763
15.6% 16.5% 16.6%
Strongly Agree 68 93 4100
7.6% 5.0% 6.3%
Total respondent count (Percentages sum to 100%)
900 1854 64693
100.0% 100.0% 100.0%
3.6. More effective if better skilled with: E-books or e-textbooks
California State
University, Northridge
BA Public Institutions
All US institutions
Strongly disagree 115 226 8117
12.8% 12.1% 12.5%
Disagree 126 259 9229
14.0% 13.9% 14.2%
Neutral 303 722 22827
33.8% 38.7% 35.2%
Agree 238 449 16930
26.5% 24.1% 26.1%
Strongly Agree 115 209 7731
12.8% 11.2% 11.9%
Total respondent count (Percentages sum to 100%)
897 1865 64834
100.0% 100.0% 100.0%
27
3.6. More effective if better skilled with: Simulations or educational games
California State
University, Northridge
BA Public Institutions
All US institutions
Strongly disagree 113 193 8199
12.6% 10.4% 12.7%
Disagree 130 256 9442
14.4% 13.8% 14.6%
Neutral 325 712 23770
36.1% 38.4% 36.7%
Agree 238 501 17090
26.4% 27.0% 26.4%
Strongly Agree 94 191 6301
10.4% 10.3% 9.7%
Total respondent count (Percentages sum to 100%)
900 1853 64802
100.0% 100.0% 100.0%
3.6. More effective if better skilled with: Recorded lectures or “lecture capture”
California State
University, Northridge
BA Public Institutions
All US institutions
Strongly disagree 76 175 6715
8.5% 9.5% 10.4%
Disagree 107 212 7850
11.9% 11.5% 12.1%
Neutral 256 605 20018
28.5% 32.7% 30.9%
Agree 270 583 20133
30.1% 31.5% 31.1%
Strongly Agree 188 276 10064
21.0% 14.9% 15.5%
Total respondent count (Percentages sum to 100%)
897 1851 64780
100.0% 100.0% 100.0%
3.6. More effective if better skilled with: Online collaboration tools
California State
University, Northridge
BA Public Institutions
All US institutions
Strongly disagree 67 140 5275
7.5% 7.5% 8.1%
Disagree 96 177 6085
28
3.6. More effective if better skilled with: Online collaboration tools
California State
University, Northridge
BA Public Institutions
All US institutions
10.7% 9.5% 9.4%
Neutral 266 689 21084
29.6% 37.1% 32.5%
Agree 305 583 22359
34.0% 31.4% 34.5%
Strongly Agree 164 268 10041
18.3% 14.4% 15.5%
Total respondent count (Percentages sum to 100%)
898 1857 64844
100.0% 100.0% 100.0%
3.6. More effective if better skilled with: Your tablet during class
California State
University, Northridge
BA Public Institutions
All US institutions
Strongly disagree 113 248 9022
12.5% 13.4% 13.9%
Disagree 131 277 9995
14.5% 14.9% 15.4%
Neutral 311 717 23917
34.5% 38.7% 36.9%
Agree 229 413 15050
25.4% 22.3% 23.2%
Strongly Agree 117 198 6798
13.0% 10.7% 10.5%
Total respondent count (Percentages sum to 100%)
901 1853 64782
100.0% 100.0% 100.0%
3.6. More effective if better skilled with: Your smartphone during class
California State
University, Northridge
BA Public Institutions
All US institutions
Strongly disagree 127 274 9722
14.1% 14.7% 15.0%
Disagree 181 324 12113
20.0% 17.4% 18.7%
Neutral 283 711 23273
31.3% 38.1% 35.9%
Agree 211 400 13960
29
3.6. More effective if better skilled with: Your smartphone during class
California State
University, Northridge
BA Public Institutions
All US institutions
23.4% 21.4% 21.5%
Strongly Agree 101 158 5815
11.2% 8.5% 9.0%
Total respondent count (Percentages sum to 100%)
903 1867 64883
100.0% 100.0% 100.0%
3.6. More effective if better skilled with: Your laptop during class
California State
University, Northridge
BA Public Institutions
All US institutions
Strongly disagree 79 143 5787
8.8% 7.7% 8.9%
Disagree 117 196 7175
13.0% 10.5% 11.1%
Neutral 259 578 20205
28.9% 31.1% 31.1%
Agree 252 597 20219
28.1% 32.1% 31.2%
Strongly Agree 190 346 11485
21.2% 18.6% 17.7%
Total respondent count (Percentages sum to 100%)
897 1860 64871
100.0% 100.0% 100.0%
3.6. More effective if better skilled with: Social media as a learning tool
California State
University, Northridge
BA Public Institutions
All US institutions
Strongly disagree 138 303 10714
15.3% 16.3% 16.5%
Disagree 171 328 12526
19.0% 17.7% 19.3%
Neutral 328 729 23445
36.4% 39.2% 36.2%
Agree 197 368 13497
21.9% 19.8% 20.8%
Strongly Agree 66 130 4641
7.3% 7.0% 7.2%
900 1858 64823
30
3.6. More effective if better skilled with: Social media as a learning tool
California State
University, Northridge
BA Public Institutions
All US institutions
Total respondent count (Percentages sum to 100%) 100.0% 100.0% 100.0%
3.6. More effective if better skilled with: 3D printers California State
University, Northridge
BA Public Institutions
All US institutions
Strongly disagree 153 325 12837
17.2% 17.5% 19.8%
Disagree 177 327 11944
19.9% 17.6% 18.4%
Neutral 362 808 26261
40.8% 43.4% 40.6%
Agree 117 254 8905
13.2% 13.7% 13.8%
Strongly Agree 79 146 4811
8.9% 7.8% 7.4%
Total respondent count (Percentages sum to 100%)
888 1860 64758
100.0% 100.0% 100.0%
3.6. More effective if better skilled with: Non-keyboard or non-mouse interfaces
California State
University, Northridge
BA Public Institutions
All US institutions
Strongly disagree 129 243 9477
14.3% 13.1% 14.6%
Disagree 151 340 11641
16.8% 18.3% 17.9%
Neutral 379 805 27194
42.1% 43.2% 41.9%
Agree 166 354 12014
18.4% 19.0% 18.5%
Strongly Agree 76 120 4537
8.4% 6.4% 7.0%
Total respondent count (Percentages sum to 100%)
901 1862 64863
100.0% 100.0% 100.0%
31
3.7. LMS satisfaction: Accessing course content California State
University, Northridge
BA Public Institutions
All US institutions
Not offered 19 19 1125
2.1% 1.0% 1.7%
Don’t use this feature at all 21 33 1896
2.3% 1.8% 2.9%
Very dissatisfied 22 31 1228
2.4% 1.7% 1.9%
Dissatisfied 37 77 2947
4.1% 4.1% 4.5%
Neutral 142 357 9811
15.7% 19.2% 15.1%
Satisfied 393 949 31536
43.6% 51.0% 48.7%
Very satisfied 268 394 16234
29.7% 21.2% 25.1%
Total respondent count (Percentages sum to 100%)
902 1860 64777
100.0% 100.0% 100.0%
3.7. LMS satisfaction: Managing your assignments California State
University, Northridge
BA Public Institutions
All US institutions
Not offered 26 29 1847
2.9% 1.6% 2.9%
Don’t use this feature at all 40 92 4639
4.4% 4.9% 7.2%
Very dissatisfied 34 61 2455
3.8% 3.3% 3.8%
Dissatisfied 65 166 6008
7.2% 8.9% 9.3%
Neutral 194 424 13150
21.5% 22.8% 20.3%
Satisfied 354 799 26002
39.3% 42.9% 40.1%
Very satisfied 188 290 10667
20.9% 15.6% 16.5%
Total respondent count (Percentages sum to 100%)
901 1861 64768
100.0% 100.0% 100.0%
32
3.7. LMS satisfaction: Checking course progress California State
University, Northridge
BA Public Institutions
All US institutions
Not offered 15 18 1301
1.7% 1.0% 2.0%
Don’t use this feature at all 32 34 2202
3.6% 1.8% 3.4%
Very dissatisfied 51 64 2643
5.7% 3.4% 4.1%
Dissatisfied 85 174 6351
9.4% 9.3% 9.8%
Neutral 184 387 11556
20.4% 20.7% 17.8%
Satisfied 356 863 28348
39.6% 46.2% 43.8%
Very satisfied 177 326 12370
19.7% 17.5% 19.1%
Total respondent count (Percentages sum to 100%)
900 1866 64771
100.0% 100.0% 100.0%
3.7. LMS satisfaction: Accessing information about institution news, events, or activities
California State
University, Northridge
BA Public Institutions
All US institutions
Not offered 37 63 3208
4.1% 3.4% 5.0%
Don’t use this feature at all 71 168 7833
7.9% 9.1% 12.1%
Very dissatisfied 25 51 1886
2.8% 2.7% 2.9%
Dissatisfied 71 126 4828
7.9% 6.8% 7.5%
Neutral 241 525 16822
26.9% 28.3% 26.0%
Satisfied 334 707 22473
37.2% 38.1% 34.7%
Very satisfied 118 216 7653
13.2% 11.6% 11.8%
897 1856 64703
33
3.7. LMS satisfaction: Accessing information about institution news, events, or activities
California State
University, Northridge
BA Public Institutions
All US institutions
Total respondent count (Percentages sum to 100%) 100.0% 100.0% 100.0%
3.7. LMS satisfaction: Submitting course assignments reliably
California State
University, Northridge
BA Public Institutions
All US institutions
Not offered 13 17 1298
1.4% 0.9% 2.0%
Don’t use this feature at all 25 62 2801
2.8% 3.3% 4.3%
Very dissatisfied 24 50 1464
2.7% 2.7% 2.3%
Dissatisfied 58 117 3559
6.4% 6.3% 5.5%
Neutral 142 349 10580
15.7% 18.8% 16.4%
Satisfied 416 884 30952
46.1% 47.5% 47.8%
Very satisfied 225 381 14053
24.9% 20.5% 21.7%
Total respondent count (Percentages sum to 100%)
903 1860 64707
100.0% 100.0% 100.0%
3.7. LMS satisfaction: Engaging in meaningful interactions with other students
California State
University, Northridge
BA Public Institutions
All US institutions
Not offered 31 65 2465
3.4% 3.5% 3.8%
Don’t use this feature at all 92 245 9763
10.2% 13.1% 15.1%
Very dissatisfied 49 69 2374
5.4% 3.7% 3.7%
Dissatisfied 80 165 5817
8.9% 8.8% 9.0%
Neutral 280 583 18116
31.1% 31.2% 28.0%
34
3.7. LMS satisfaction: Engaging in meaningful interactions with other students
California State
University, Northridge
BA Public Institutions
All US institutions
Satisfied 274 585 19814
30.4% 31.3% 30.6%
Very satisfied 95 156 6454
10.5% 8.4% 10.0%
Total respondent count (Percentages sum to 100%)
901 1868 64803
100.0% 100.0% 100.0%
3.7. LMS satisfaction: Collaborating on projects or for study groups with other students
California State
University, Northridge
BA Public Institutions
All US institutions
Not offered 48 84 3626
5.4% 4.5% 5.6%
Don’t use this feature at all 94 300 12045
10.5% 16.1% 18.6%
Very dissatisfied 46 66 2560
5.1% 3.6% 4.0%
Dissatisfied 79 192 6272
8.8% 10.3% 9.7%
Neutral 254 608 18232
28.4% 32.7% 28.2%
Satisfied 284 478 16913
31.8% 25.7% 26.1%
Very satisfied 89 130 5064
10.0% 7.0% 7.8%
Total respondent count (Percentages sum to 100%)
894 1858 64712
100.0% 100.0% 100.0%
3.7. LMS satisfaction: Engaging in meaningful interactions with your instructors
California State
University, Northridge
BA Public Institutions
All US institutions
Not offered 33 55 2397
3.7% 2.9% 3.7%
Don’t use this feature at all 77 199 8490
8.6% 10.7% 13.1%
Very dissatisfied 44 68 2421
4.9% 3.6% 3.7%
35
3.7. LMS satisfaction: Engaging in meaningful interactions with your instructors
California State
University, Northridge
BA Public Institutions
All US institutions
Dissatisfied 94 160 5993
10.5% 8.6% 9.2%
Neutral 262 572 17278
29.2% 30.7% 26.7%
Satisfied 287 628 20856
32.0% 33.7% 32.2%
Very satisfied 101 183 7380
11.2% 9.8% 11.4%
Total respondent count (Percentages sum to 100%)
898 1865 64815
100.0% 100.0% 100.0%
3.7. LMS satisfaction: Receiving timely feedback on course assignments
California State
University, Northridge
BA Public Institutions
All US institutions
Not offered 21 26 1644
2.3% 1.4% 2.5%
Don’t use this feature at all 44 65 3052
4.9% 3.5% 4.7%
Very dissatisfied 47 75 2888
5.2% 4.0% 4.5%
Dissatisfied 114 210 7528
12.6% 11.3% 11.6%
Neutral 247 487 15899
27.3% 26.2% 24.6%
Satisfied 321 768 25446
35.5% 41.4% 39.3%
Very satisfied 110 226 8282
12.2% 12.2% 12.8%
Total respondent count (Percentages sum to 100%)
904 1857 64739
100.0% 100.0% 100.0%
3.7. LMS satisfaction: Receiving meaningful feedback on course assignments
California State
University, Northridge
BA Public Institutions
All US institutions
Not offered 31 35 2040
3.4% 1.9% 3.2%
36
3.7. LMS satisfaction: Receiving meaningful feedback on course assignments
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t use this feature at all 44 71 3941
4.9% 3.8% 6.1%
Very dissatisfied 41 70 2827
4.6% 3.8% 4.4%
Dissatisfied 102 212 7673
11.3% 11.4% 11.9%
Neutral 264 476 16058
29.3% 25.6% 24.8%
Satisfied 296 768 23984
32.9% 41.2% 37.1%
Very satisfied 123 230 8193
13.7% 12.4% 12.7%
Total respondent count (Percentages sum to 100%)
901 1862 64716
100.0% 100.0% 100.0%
3.7. LMS satisfaction: Overall satisfaction California State
University, Northridge
BA Public Institutions
All US institutions
Not offered 12 13 1031
1.3% 0.7% 1.6%
Don’t use this feature at all 18 27 1729
2.0% 1.4% 2.7%
Very dissatisfied 26 53 1671
2.9% 2.8% 2.6%
Dissatisfied 52 123 4224
5.8% 6.6% 6.5%
Neutral 243 503 14955
27.0% 27.0% 23.1%
Satisfied 411 926 31965
45.6% 49.6% 49.4%
Very satisfied 139 221 9104
15.4% 11.8% 14.1%
Total respondent count (Percentages sum to 100%)
901 1866 64679
100.0% 100.0% 100.0%
37
3.9. Interest: Guidance about courses you might consider taking
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 24 61 1594
2.7% 3.3% 2.5%
Not at all interested 37 66 2753
4.1% 3.6% 4.3%
Not very interested 54 134 4616
6.0% 7.2% 7.1%
Moderately interested 198 577 17390
22.1% 31.1% 26.9%
Very interested 316 592 21778
35.2% 31.9% 33.7%
Extremely interested 268 427 16532
29.9% 23.0% 25.6%
Total respondent count (Percentages sum to 100%)
897 1857 64663
100.0% 100.0% 100.0%
3.9. Interest: Alerts if it appears your progress in a course is declining
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 29 62 1773
3.2% 3.3% 2.7%
Not at all interested 44 73 3482
4.9% 3.9% 5.4%
Not very interested 60 141 6097
6.7% 7.6% 9.4%
Moderately interested 229 573 19384
25.5% 30.8% 30.0%
Very interested 279 583 18983
31.0% 31.4% 29.4%
Extremely interested 258 426 14929
28.7% 22.9% 23.1%
Total respondent count (Percentages sum to 100%)
899 1858 64648
100.0% 100.0% 100.0%
38
3.9. Interest: Suggestions for how to improve performance
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 22 69 1839
2.4% 3.7% 2.8%
Not at all interested 32 65 2669
3.6% 3.5% 4.1%
Not very interested 55 130 4515
6.1% 7.0% 7.0%
Moderately interested 218 576 17991
24.3% 31.1% 27.9%
Very interested 303 598 22028
33.7% 32.3% 34.1%
Extremely interested 268 416 15525
29.8% 22.4% 24.0%
Total respondent count (Percentages sum to 100%)
898 1854 64567
100.0% 100.0% 100.0%
3.9. Interest: Suggestions about new or different academic resources
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 29 74 1933
3.2% 4.0% 3.0%
Not at all interested 21 59 2658
2.3% 3.2% 4.1%
Not very interested 74 201 6885
8.3% 10.9% 10.7%
Moderately interested 256 691 21900
28.6% 37.3% 33.9%
Very interested 290 492 19193
32.4% 26.6% 29.7%
Extremely interested 226 334 12014
25.2% 18.0% 18.6%
Total respondent count (Percentages sum to 100%)
896 1851 64583
100.0% 100.0% 100.0%
39
3.9. Interest: Automated tracking of your course attendance
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 41 99 3156
4.6% 5.3% 4.9%
Not at all interested 156 331 12478
17.4% 17.8% 19.3%
Not very interested 140 340 11556
15.6% 18.3% 17.9%
Moderately interested 204 482 15853
22.7% 26.0% 24.5%
Very interested 201 359 12462
22.4% 19.3% 19.3%
Extremely interested 156 246 9191
17.4% 13.2% 14.2%
Total respondent count (Percentages sum to 100%)
898 1857 64696
100.0% 100.0% 100.0%
3.9. Interest: Feedback about performance compared to other students
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 25 57 1780
2.8% 3.1% 2.8%
Not at all interested 56 118 4307
6.3% 6.4% 6.7%
Not very interested 80 183 5976
8.9% 9.9% 9.2%
Moderately interested 216 527 17326
24.1% 28.4% 26.8%
Very interested 282 555 19459
31.5% 29.9% 30.1%
Extremely interested 236 417 15806
26.4% 22.5% 24.4%
Total respondent count (Percentages sum to 100%)
895 1857 64654
100.0% 100.0% 100.0%
40
3.9. Interest: Personalized support and information on degree progress
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 19 66 1649
2.1% 3.6% 2.6%
Not at all interested 24 53 1759
2.7% 2.9% 2.7%
Not very interested 37 82 3137
4.1% 4.4% 4.9%
Moderately interested 180 521 16085
20.1% 28.1% 24.9%
Very interested 335 619 23019
37.4% 33.4% 35.7%
Extremely interested 301 515 18912
33.6% 27.7% 29.3%
Total respondent count (Percentages sum to 100%)
896 1856 64561
100.0% 100.0% 100.0%
3.9. Interest: Personalized quizzes or practice questions
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 24 64 1756
2.7% 3.5% 2.7%
Not at all interested 29 63 2718
3.2% 3.4% 4.2%
Not very interested 67 130 5124
7.5% 7.0% 7.9%
Moderately interested 214 565 17422
23.8% 30.5% 26.9%
Very interested 303 574 20338
33.7% 31.0% 31.4%
Extremely interested 261 456 17344
29.1% 24.6% 26.8%
Total respondent count (Percentages sum to 100%)
898 1852 64702
100.0% 100.0% 100.0%
41
3.9. Interest: Personalized visualizations and dashboards
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 39 83 2488
4.3% 4.5% 3.9%
Not at all interested 30 67 2669
3.3% 3.6% 4.1%
Not very interested 66 156 5147
7.3% 8.5% 8.0%
Moderately interested 233 571 18855
25.9% 30.9% 29.2%
Very interested 300 574 20841
33.4% 31.1% 32.3%
Extremely interested 230 394 14620
25.6% 21.4% 22.6%
Total respondent count (Percentages sum to 100%)
898 1845 64620
100.0% 100.0% 100.0%
3.11. Individualized messages California State
University, Northridge
BA Public Institutions
All US institutions
I think this is great. 201 374 13688
22.3% 20.1% 21.0%
This sounds positive. 385 815 28413
42.7% 43.7% 43.7%
I am neutral. 227 488 15618
25.2% 26.2% 24.0%
This sounds negative. 53 111 4642
5.9% 6.0% 7.1%
I am totally against this. 36 76 2671
4.0% 4.1% 4.1%
Total respondent count (Percentages sum to 100%)
902 1864 65032
100.0% 100.0% 100.0%
3.12. Wish instructors used: CMS/LMS California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 73 182 7091
8.1% 9.8% 11.0%
42
3.12. Wish instructors used: CMS/LMS California State
University, Northridge
BA Public Institutions
All US institutions
(Less) 1 57 105 3456
6.3% 5.7% 5.4%
2 68 155 4288
7.6% 8.4% 6.6%
3 226 588 18374
25.2% 31.7% 28.4%
4 208 417 15144
23.2% 22.5% 23.4%
(More) 5 266 407 16236
29.6% 22.0% 25.1%
Total respondent count (Percentages sum to 100%)
898 1854 64589
100.0% 100.0% 100.0%
3.12. Wish instructors used: E-portfolios California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 326 841 28747
36.6% 45.5% 44.6%
(Less) 1 149 250 9296
16.7% 13.5% 14.4%
2 85 162 5426
9.5% 8.8% 8.4%
3 173 357 11859
19.4% 19.3% 18.4%
4 87 127 4849
9.8% 6.9% 7.5%
(More) 5 71 113 4348
8.0% 6.1% 6.7%
Total respondent count (Percentages sum to 100%)
891 1850 64525
100.0% 100.0% 100.0%
3.12. Wish instructors used: E-books or e-textbooks California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 139 382 12567
15.5% 20.7% 19.5%
43
3.12. Wish instructors used: E-books or e-textbooks California State
University, Northridge
BA Public Institutions
All US institutions
(Less) 1 162 325 10387
18.1% 17.6% 16.1%
2 69 174 6220
7.7% 9.4% 9.6%
3 206 441 14179
23.0% 23.9% 22.0%
4 153 248 9564
17.1% 13.4% 14.8%
(More) 5 167 279 11658
18.6% 15.1% 18.1%
Total respondent count (Percentages sum to 100%)
896 1849 64575
100.0% 100.0% 100.0%
3.12. Wish instructors used: Freely available content beyond your campus
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 164 398 14126
18.3% 21.5% 21.9%
(Less) 1 76 128 4325
8.5% 6.9% 6.7%
2 69 128 3900
7.7% 6.9% 6.0%
3 176 402 12509
19.6% 21.7% 19.4%
4 170 352 13277
19.0% 19.0% 20.6%
(More) 5 241 445 16458
26.9% 24.0% 25.5%
Total respondent count (Percentages sum to 100%)
896 1853 64595
100.0% 100.0% 100.0%
3.12. Wish instructors used: Simulations or educational games
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 139 339 12924
15.5% 18.3% 20.0%
44
3.12. Wish instructors used: Simulations or educational games
California State
University, Northridge
BA Public Institutions
All US institutions
(Less) 1 117 211 7143
13.1% 11.4% 11.1%
2 91 128 5362
10.2% 6.9% 8.3%
3 186 440 14072
20.8% 23.8% 21.8%
4 168 384 12932
18.8% 20.7% 20.0%
(More) 5 193 350 12097
21.6% 18.9% 18.7%
Total respondent count (Percentages sum to 100%)
894 1852 64530
100.0% 100.0% 100.0%
3.12. Wish instructors used: Recorded lectures or “lecture capture”
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 94 271 10163
10.5% 14.6% 15.7%
(Less) 1 53 126 4014
5.9% 6.8% 6.2%
2 57 114 3543
6.4% 6.1% 5.5%
3 140 407 11721
15.6% 21.9% 18.2%
4 188 414 14219
21.0% 22.3% 22.0%
(More) 5 365 525 20897
40.7% 28.3% 32.4%
Total respondent count (Percentages sum to 100%)
897 1857 64557
100.0% 100.0% 100.0%
3.12. Wish instructors used: Online collaboration tools
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 112 332 9707
12.5% 17.9% 15.0%
45
3.12. Wish instructors used: Online collaboration tools
California State
University, Northridge
BA Public Institutions
All US institutions
(Less) 1 94 172 4873
10.5% 9.3% 7.5%
2 88 169 5353
9.8% 9.1% 8.3%
3 230 512 17847
25.6% 27.6% 27.6%
4 172 363 13729
19.2% 19.6% 21.3%
(More) 5 201 306 13043
22.4% 16.5% 20.2%
Total respondent count (Percentages sum to 100%)
897 1854 64552
100.0% 100.0% 100.0%
3.12. Wish instructors used: Your tablet during class California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 160 502 17660
17.8% 27.1% 27.4%
(Less) 1 164 269 9523
18.3% 14.5% 14.8%
2 83 154 5230
9.2% 8.3% 8.1%
3 198 421 14115
22.0% 22.7% 21.9%
4 146 226 8550
16.3% 12.2% 13.2%
(More) 5 147 280 9452
16.4% 15.1% 14.6%
Total respondent count (Percentages sum to 100%)
898 1852 64530
100.0% 100.0% 100.0%
3.12. Wish instructors used: Your smartphone during class
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 122 413 14235
13.6% 22.2% 22.0%
46
3.12. Wish instructors used: Your smartphone during class
California State
University, Northridge
BA Public Institutions
All US institutions
(Less) 1 212 374 11991
23.6% 20.1% 18.6%
2 110 143 6295
12.2% 7.7% 9.7%
3 198 443 14827
22.0% 23.9% 23.0%
4 123 235 8584
13.7% 12.7% 13.3%
(More) 5 133 249 8659
14.8% 13.4% 13.4%
Total respondent count (Percentages sum to 100%)
898 1857 64591
100.0% 100.0% 100.0%
3.12. Wish instructors used: Your laptop during class California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 97 240 9181
10.8% 13.0% 14.2%
(Less) 1 115 136 5468
12.8% 7.3% 8.5%
2 88 146 4784
9.8% 7.9% 7.4%
3 226 497 16448
25.3% 26.8% 25.5%
4 147 413 13469
16.4% 22.3% 20.8%
(More) 5 222 421 15251
24.8% 22.7% 23.6%
Total respondent count (Percentages sum to 100%)
895 1853 64601
100.0% 100.0% 100.0%
3.12. Wish instructors used: Social media as a learning tool
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 145 414 14573
16.2% 22.4% 22.6%
47
3.12. Wish instructors used: Social media as a learning tool
California State
University, Northridge
BA Public Institutions
All US institutions
(Less) 1 203 396 13072
22.7% 21.4% 20.2%
2 116 184 6897
13.0% 9.9% 10.7%
3 195 427 14501
21.8% 23.1% 22.5%
4 125 236 8502
14.0% 12.7% 13.2%
(More) 5 109 194 7032
12.2% 10.5% 10.9%
Total respondent count (Percentages sum to 100%)
893 1851 64577
100.0% 100.0% 100.0%
3.12. Wish instructors used: 3D printers California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 363 886 31443
40.6% 48.0% 48.7%
(Less) 1 155 229 7725
17.3% 12.4% 12.0%
2 69 108 3613
7.7% 5.8% 5.6%
3 132 291 9424
14.8% 15.8% 14.6%
4 66 138 5230
7.4% 7.5% 8.1%
(More) 5 109 195 7128
12.2% 10.6% 11.0%
Total respondent count (Percentages sum to 100%)
894 1847 64563
100.0% 100.0% 100.0%
3.12. Wish instructors used: Early-alert systems California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 99 235 9249
11.0% 12.7% 14.3%
48
3.12. Wish instructors used: Early-alert systems California State
University, Northridge
BA Public Institutions
All US institutions
(Less) 1 61 106 3822
6.8% 5.7% 5.9%
2 61 114 3814
6.8% 6.2% 5.9%
3 170 420 13508
19.0% 22.7% 20.9%
4 187 456 15262
20.8% 24.6% 23.6%
(More) 5 319 519 18924
35.6% 28.1% 29.3%
Total respondent count (Percentages sum to 100%)
897 1850 64579
100.0% 100.0% 100.0%
4.1. Preferred learning environment California State
University, Northridge
BA Public Institutions
All US institutions
One with no online components 159 301 9717
17.6% 16.1% 14.9%
One with some online components 611 1199 41394
67.5% 64.2% 63.6%
One that are completely online 34 121 5657
3.8% 6.5% 8.7%
No preference 101 247 8363
11.2% 13.2% 12.8%
Total respondent count (Percentages sum to 100%)
905 1868 65131
100.0% 100.0% 100.0%
4.2. Extent of blended courses California State
University, Northridge
BA Public Institutions
All US institutions
None 67 259 10501
7.4% 13.9% 16.2%
A few 399 696 25198
44.2% 37.4% 38.8%
About half 283 429 15762
31.3% 23.1% 24.3%
49
4.2. Extent of blended courses California State
University, Northridge
BA Public Institutions
All US institutions
Nearly all 128 366 10490
14.2% 19.7% 16.1%
All 26 111 3023
2.9% 6.0% 4.7%
Total respondent count (Percentages sum to 100%)
903 1861 64974
100.0% 100.0% 100.0%
4.3. Taken completely online course California State
University, Northridge
BA Public Institutions
All US institutions
No 453 1098 34765
50.4% 59.4% 53.8%
Yes 445 750 29835
49.6% 40.6% 46.2%
Total respondent count (Percentages sum to 100%)
898 1848 64600
100.0% 100.0% 100.0%
4.4. Taken MOOC California State
University, Northridge
BA Public Institutions
All US institutions
No, and I don’t know what a MOOC is. 759 1464 49905
84.1% 78.7% 76.8%
No, but I do know what a MOOC is. 99 327 11278
11.0% 17.6% 17.4%
Yes, but I didn’t complete one. 24 38 1984
2.7% 2.0% 3.1%
Yes, and I completed one. 21 31 1778
2.3% 1.7% 2.7%
Total respondent count (Percentages sum to 100%)
903 1860 64945
100.0% 100.0% 100.0%
4.5. Earned digital badge California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 255 516 16624
28.4% 27.8% 25.6%
50
4.5. Earned digital badge California State
University, Northridge
BA Public Institutions
All US institutions
No 580 1189 43727
64.5% 64.0% 67.4%
Yes 64 153 4512
7.1% 8.2% 7.0%
Total respondent count (Percentages sum to 100%)
899 1858 64863
100.0% 100.0% 100.0%
4.6. Would include on résumé California State
University, Northridge
BA Public Institutions
All US institutions
Undergraduate degree 762 1638 57154
84.4% 88.2% 88.2%
Certificate from an accredited college or university 378 834 30468
41.9% 44.9% 47.0%
Certificate from an industry-based training program 256 549 20076
28.3% 29.6% 31.0%
Certificate of completion of free course 204 429 14462
22.6% 23.1% 22.3%
Digital badge 164 350 12751
18.2% 18.8% 19.7%
E-portfolio 149 293 11228
16.5% 15.8% 17.3%
Other 21 52 1651
2.3% 2.8% 2.5%
N/A 68 119 3764
7.5% 6.4% 5.8%
Total respondent count 903 1857 64811
4.7. I get more actively involved in courses that use technology.
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 25 46 1755
2.8% 2.5% 2.7%
Strongly disagree 77 142 4669
8.6% 7.7% 7.3%
Somewhat disagree 108 238 8023
51
4.7. I get more actively involved in courses that use technology.
California State
University, Northridge
BA Public Institutions
All US institutions
12.0% 12.9% 12.5%
Neutral 309 614 20469
34.4% 33.2% 31.8%
Somewhat agree 250 503 18915
27.8% 27.2% 29.4%
Strongly agree 129 306 10549
14.4% 16.5% 16.4%
Total respondent count (Percentages sum to 100%)
898 1849 64380
100.0% 100.0% 100.0%
4.7. I am more likely to skip classes when materials are available online.
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 25 83 2768
2.8% 4.5% 4.3%
Strongly disagree 228 603 18430
25.4% 32.5% 28.6%
Somewhat disagree 133 316 10909
14.8% 17.0% 16.9%
Neutral 185 373 12207
20.6% 20.1% 18.9%
Somewhat agree 216 345 14212
24.1% 18.6% 22.0%
Strongly agree 109 134 6022
12.2% 7.2% 9.3%
Total respondent count (Percentages sum to 100%)
896 1854 64548
100.0% 100.0% 100.0%
4.7. I entered college adequately prepared to use technology needed in my courses.
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 15 26 1124
1.7% 1.4% 1.7%
Strongly disagree 46 88 2955
5.2% 4.8% 4.6%
Somewhat disagree 103 165 6271
52
4.7. I entered college adequately prepared to use technology needed in my courses.
California State
University, Northridge
BA Public Institutions
All US institutions
11.5% 8.9% 9.7%
Neutral 201 351 11243
22.5% 19.0% 17.4%
Somewhat agree 273 676 23512
30.6% 36.6% 36.5%
Strongly agree 255 539 19366
28.6% 29.2% 30.0%
Total respondent count (Percentages sum to 100%)
893 1845 64471
100.0% 100.0% 100.0%
4.7. Technology makes me feel more connected to the institution.
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 19 36 1359
2.1% 2.0% 2.1%
Strongly disagree 55 82 2746
6.1% 4.4% 4.3%
Somewhat disagree 73 108 4339
8.1% 5.9% 6.7%
Neutral 223 476 14684
24.8% 25.8% 22.8%
Somewhat agree 324 738 25610
36.0% 40.0% 39.8%
Strongly agree 205 404 15656
22.8% 21.9% 24.3%
Total respondent count (Percentages sum to 100%)
899 1844 64394
100.0% 100.0% 100.0%
4.7. Technology makes me feel connected to other students.
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 22 45 1646
2.5% 2.4% 2.6%
Strongly disagree 73 136 4978
8.2% 7.4% 7.7%
Somewhat disagree 104 211 7306
53
4.7. Technology makes me feel connected to other students.
California State
University, Northridge
BA Public Institutions
All US institutions
11.6% 11.4% 11.3%
Neutral 254 560 18229
28.4% 30.3% 28.3%
Somewhat agree 290 606 21462
32.4% 32.8% 33.3%
Strongly agree 152 290 10779
17.0% 15.7% 16.7%
Total respondent count (Percentages sum to 100%)
895 1848 64400
100.0% 100.0% 100.0%
4.7. Technology makes me feel connected to instructors.
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 24 38 1442
2.7% 2.1% 2.2%
Strongly disagree 89 125 4700
10.0% 6.8% 7.3%
Somewhat disagree 112 239 7502
12.5% 12.9% 11.6%
Neutral 251 506 17377
28.1% 27.4% 27.0%
Somewhat agree 272 627 22320
30.5% 33.9% 34.7%
Strongly agree 145 312 11067
16.2% 16.9% 17.2%
Total respondent count (Percentages sum to 100%)
893 1847 64408
100.0% 100.0% 100.0%
4.7. In-class use of mobile devices is distracting. California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 22 55 2348
2.4% 3.0% 3.6%
Strongly disagree 98 212 6987
10.9% 11.4% 10.8%
Somewhat disagree 123 285 9147
54
4.7. In-class use of mobile devices is distracting. California State
University, Northridge
BA Public Institutions
All US institutions
13.7% 15.4% 14.2%
Neutral 204 450 15192
22.7% 24.3% 23.6%
Somewhat agree 245 493 18022
27.3% 26.6% 28.0%
Strongly agree 207 358 12716
23.0% 19.3% 19.7%
Total respondent count (Percentages sum to 100%)
899 1853 64412
100.0% 100.0% 100.0%
4.7. I like to keep my online academic and social lives separate.
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 31 54 1886
3.5% 2.9% 2.9%
Strongly disagree 31 43 1806
3.5% 2.3% 2.8%
Somewhat disagree 55 130 4179
6.1% 7.0% 6.5%
Neutral 170 360 11530
19.0% 19.4% 17.9%
Somewhat agree 227 500 17474
25.3% 27.0% 27.1%
Strongly agree 383 766 27674
42.7% 41.3% 42.9%
Total respondent count (Percentages sum to 100%)
897 1853 64549
100.0% 100.0% 100.0%
4.7. I wish I’d been better prepared to use institution-specific technology.
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 27 65 2359
3.0% 3.5% 3.7%
Strongly disagree 90 198 7082
10.1% 10.7% 11.0%
Somewhat disagree 102 215 8221
55
4.7. I wish I’d been better prepared to use institution-specific technology.
California State
University, Northridge
BA Public Institutions
All US institutions
11.4% 11.7% 12.8%
Neutral 258 610 19308
28.8% 33.1% 30.0%
Somewhat agree 239 477 17370
26.7% 25.9% 27.0%
Strongly agree 179 278 10106
20.0% 15.1% 15.7%
Total respondent count (Percentages sum to 100%)
895 1843 64446
100.0% 100.0% 100.0%
4.7. I wish I’d been better prepared to use basic software.
California State
University, Northridge
BA Public Institutions
All US institutions
Don’t know 37 60 2120
4.1% 3.2% 3.3%
Strongly disagree 135 372 13057
15.1% 20.1% 20.2%
Somewhat disagree 132 284 10595
14.7% 15.4% 16.4%
Neutral 236 587 17933
26.3% 31.8% 27.8%
Somewhat agree 214 356 13362
23.9% 19.3% 20.7%
Strongly agree 142 188 7441
15.8% 10.2% 11.5%
Total respondent count (Percentages sum to 100%)
896 1847 64508
100.0% 100.0% 100.0%
4.10. Tech support California State
University, Northridge
BA Public Institutions
All US institutions
Peers, friends, or family 688 1414 47600
76.1% 75.9% 73.3%
Instructors or teaching assistants 412 926 30081
45.6% 49.7% 46.3%
Google, YouTube, or another online source 658 1290 46580
56
4.10. Tech support California State
University, Northridge
BA Public Institutions
All US institutions
72.8% 69.2% 71.8%
Company or vendor 63 137 4484
7.0% 7.3% 6.9%
Help desk services 170 517 15527
18.8% 27.7% 23.9%
Other 20 52 1560
2.2% 2.8% 2.4%
Total respondent count 904 1864 64911
4.11. Help desk experience: Walk-in California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered 2 3 450
1.2% 0.6% 3.0%
N/A 21 81 3654
12.6% 16.2% 24.3%
Poor 3 10 271
1.8% 2.0% 1.8%
Fair 17 23 685
10.2% 4.6% 4.6%
Neutral 18 33 1287
10.8% 6.6% 8.6%
Good 64 190 4658
38.3% 37.9% 31.0%
Excellent 42 161 4013
25.1% 32.1% 26.7%
Total respondent count (Percentages sum to 100%)
167 501 15018
100.0% 100.0% 100.0%
4.11. Help desk experience: Phone California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered 2 12 355
1.2% 2.4% 2.4%
N/A 37 135 4071
22.3% 26.7% 27.0%
57
4.11. Help desk experience: Phone California State
University, Northridge
BA Public Institutions
All US institutions
Poor 6 13 503
3.6% 2.6% 3.3%
Fair 21 27 862
12.7% 5.3% 5.7%
Neutral 18 55 1608
10.8% 10.9% 10.7%
Good 59 158 4301
35.5% 31.2% 28.5%
Excellent 23 106 3376
13.9% 20.9% 22.4%
Total respondent count (Percentages sum to 100%)
166 506 15076
100.0% 100.0% 100.0%
4.11. Help desk experience: E-mail California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered 4 3 290
2.5% 0.6% 1.9%
N/A 39 119 4034
24.2% 23.9% 26.9%
Poor 5 20 500
3.1% 4.0% 3.3%
Fair 19 22 917
11.8% 4.4% 6.1%
Neutral 18 63 1747
11.2% 12.7% 11.7%
Good 52 172 4545
32.3% 34.6% 30.3%
Excellent 24 98 2956
14.9% 19.7% 19.7%
Total respondent count (Percentages sum to 100%)
161 497 14989
100.0% 100.0% 100.0%
58
4.11. Help desk experience: Web form California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered 3 35 815
1.9% 7.1% 5.5%
N/A 50 193 6003
31.4% 39.1% 40.7%
Poor 7 14 469
4.4% 2.8% 3.2%
Fair 20 17 746
12.6% 3.4% 5.1%
Neutral 26 84 2163
16.4% 17.0% 14.7%
Good 38 99 2917
23.9% 20.0% 19.8%
Excellent 15 52 1650
9.4% 10.5% 11.2%
Total respondent count (Percentages sum to 100%)
159 494 14763
100.0% 100.0% 100.0%
4.11. Help desk experience: Chat/instant messaging California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered 15 79 1711
9.4% 16.1% 11.6%
N/A 75 235 7129
46.9% 47.9% 48.2%
Poor 1 9 377
0.6% 1.8% 2.6%
Fair 13 9 468
8.1% 1.8% 3.2%
Neutral 20 72 1732
12.5% 14.7% 11.7%
Good 27 51 1880
16.9% 10.4% 12.7%
Excellent 9 36 1487
5.6% 7.3% 10.1%
Total respondent count (Percentages sum to 100%)
160 491 14784
100.0% 100.0% 100.0%
59
4.11. Help desk experience: Self-service FAQ California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered 1 33 714
0.6% 6.7% 4.8%
N/A 47 188 5192
29.2% 38.0% 35.2%
Poor 12 10 606
7.5% 2.0% 4.1%
Fair 23 21 967
14.3% 4.2% 6.5%
Neutral 24 90 2369
14.9% 18.2% 16.0%
Good 39 99 3241
24.2% 20.0% 22.0%
Excellent 15 54 1676
9.3% 10.9% 11.4%
Total respondent count (Percentages sum to 100%)
161 495 14765
100.0% 100.0% 100.0%
4.11. Help desk experience: Overall rating of help-desk services
California State
University, Northridge
BA Public Institutions
All US institutions
Service not offered 1 0 57
0.6% 0.0% 0.4%
N/A 6 20 797
3.7% 4.0% 5.3%
Poor 4 14 373
2.5% 2.8% 2.5%
Fair 20 34 945
12.3% 6.8% 6.3%
Neutral 26 59 1806
16.0% 11.7% 12.0%
Good 78 245 6700
48.1% 48.7% 44.7%
Excellent 27 131 4326
16.7% 26.0% 28.8%
162 503 15004
60
4.11. Help desk experience: Overall rating of help-desk services
California State
University, Northridge
BA Public Institutions
All US institutions
Total respondent count (Percentages sum to 100%) 100.0% 100.0% 100.0%
5.1. Number of internet-capable devices used California State
University, Northridge
BA Public Institutions
All US institutions
None 9 24 643
1.0% 1.3% 1.0%
One 66 134 4539
7.3% 7.2% 7.0%
Two 344 628 22671
38.1% 33.6% 34.8%
Three 314 598 21128
34.7% 32.0% 32.5%
Four 101 262 8710
11.2% 14.0% 13.4%
Five 29 81 2742
3.2% 4.3% 4.2%
Six or more 41 141 4663
4.5% 7.5% 7.2%
Total respondent count (Percentages sum to 100%)
904 1868 65096
100.0% 100.0% 100.0%
5.2. In-class experience: Smartphone California State
University, Northridge
BA Public Institutions
All US institutions
N/A 53 220 7773
5.9% 11.8% 12.0%
Banned from using it in class 260 445 15600
28.9% 23.9% 24.1%
Discouraged from using it in class 345 748 25563
38.4% 40.1% 39.5%
Neither discouraged nor encouraged 183 366 13070
20.4% 19.6% 20.2%
Encouraged to use it in class 43 72 2216
4.8% 3.9% 3.4%
61
5.2. In-class experience: Smartphone California State
University, Northridge
BA Public Institutions
All US institutions
Required to use it in class 15 13 440
1.7% 0.7% 0.7%
Total respondent count (Percentages sum to 100%)
899 1864 64662
100.0% 100.0% 100.0%
5.2. In-class experience: Tablet California State
University, Northridge
BA Public Institutions
All US institutions
N/A 157 446 16925
17.6% 24.1% 26.3%
Banned from using it in class 66 118 4220
7.4% 6.4% 6.6%
Discouraged from using it in class 159 284 9814
17.8% 15.3% 15.2%
Neither discouraged nor encouraged 378 788 27061
42.3% 42.5% 42.0%
Encouraged to use it in class 101 202 5634
11.3% 10.9% 8.7%
Required to use it in class 32 16 743
3.6% 0.9% 1.2%
Total respondent count (Percentages sum to 100%)
893 1854 64397
100.0% 100.0% 100.0%
5.2. In-class experience: Laptop California State
University, Northridge
BA Public Institutions
All US institutions
N/A 50 126 5476
5.6% 6.8% 8.5%
Banned from using it in class 62 68 3123
6.9% 3.7% 4.8%
Discouraged from using it in class 168 273 10102
18.8% 14.7% 15.6%
Neither discouraged nor encouraged 455 885 31647
50.8% 47.7% 48.9%
Encouraged to use it in class 132 387 10661
14.7% 20.9% 16.5%
62
5.2. In-class experience: Laptop California State
University, Northridge
BA Public Institutions
All US institutions
Required to use it in class 29 115 3691
3.2% 6.2% 5.7%
Total respondent count (Percentages sum to 100%)
896 1854 64700
100.0% 100.0% 100.0%
5.2. In-class experience: Wearable technologies California State
University, Northridge
BA Public Institutions
All US institutions
N/A 561 1339 46609
63.0% 72.4% 72.6%
Banned from using it in class 66 102 3192
7.4% 5.5% 5.0%
Discouraged from using it in class 61 88 2935
6.9% 4.8% 4.6%
Neither discouraged nor encouraged 161 283 9897
18.1% 15.3% 15.4%
Encouraged to use it in class 30 29 1255
3.4% 1.6% 2.0%
Required to use it in class 11 8 324
1.2% 0.4% 0.5%
Total respondent count (Percentages sum to 100%)
890 1849 64212
100.0% 100.0% 100.0%
For the next set of questions, respondents were asked to rate themselves on a scale of 0–100.
6.1a. Disposition towards IT California State
University, Northridge
BA Public Institutions
All US institutions
Reluctant vs. Enthusiast
Mean 68.9 69.2 70.8
SD 24.6 23.3 22.7
N 794 1694 59165
Late adopter vs. Early adopter
Mean 62.5 61.6 62.5
SD 26.3 24.5 25.2
N 776 1670 57863
Technophobe vs. Technophile Mean 63.2 63.9 65.4
SD 24.4 22.7 22.9
63
6.1a. Disposition towards IT California State
University, Northridge
BA Public Institutions
All US institutions
N 722 1582 55003
Skeptic vs. Cheerleader
Mean 59.0 60.1 60.8
SD 23.3 21.9 22.5
N 720 1598 55496
By-the-book vs. Experimenter
Mean 59.8 59.0 59.4
SD 25.5 23.8 24.2
N 750 1631 56437
Critic vs. Supporter
Mean 62.4 63.3 64.0
SD 22.9 21.5 22.3
N 741 1616 55851
Conservative vs. Radical
Mean 55.1 52.5 53.8
SD 22.7 22.6 22.2
N 697 1548 53981
6.1b. Attitude towards IT California State
University, Northridge
BA Public Institutions
All US institutions
Dissatisfied vs. Satisfied
Mean 68.0 68.0 68.7
SD 20.7 20.3 20.1
N 756 1672 57411
Discontent vs. Content
Mean 67.3 67.2 67.7
SD 20.0 19.4 19.5
N 738 1636 56295
Perturbed vs. Pleased
Mean 66.0 66.7 67.5
SD 19.3 19.2 19.6
N 722 1619 55827
Burdensome vs. Beneficial
Mean 70.8 70.7 71.6
SD 21.9 21.1 21.3
N 734 1635 56186
Useless vs. Useful
Mean 75.2 76.2 76.6
SD 20.3 18.8 19.3
N 748 1640 56396
Distraction vs. Enhancement
Mean 62.3 65.7 65.4
SD 24.9 23.1 23.3
N 736 1618 55559
64
6.1c. Usage of IT California State
University, Northridge
BA Public Institutions
All US institutions
Never connected vs. Always connected
Mean 74.2 75.7 75.5
SD 21.4 20.3 20.4
N 758 1636 57157
Peripheral vs. Central
Mean 63.3 65.3 65.8
SD 20.9 19.7 19.8
N 701 1544 53855
Old media vs. New media
Mean 68.6 68.6 68.8
SD 20.0 19.1 19.4
N 729 1590 55233
Infrequent vs. Frequent
Mean 74.3 76.5 76.4
SD 21.0 19.1 19.5
N 744 1626 56476
Satiable vs. Insatiable
Mean 57.7 58.1 57.9
SD 22.6 21.8 22.0
N 685 1492 52014
6.2. Gender California State
University, Northridge
BA Public Institutions
All US institutions
Male 355 687 22880
39.5% 36.8% 35.3%
Female 530 1148 40963
59.0% 61.5% 63.1%
Other 2 7 175
0.2% 0.4% 0.3%
Prefer not to answer 11 24 862
1.2% 1.3% 1.3%
Total respondent count (Percentages sum to 100%)
898 1866 64880
100.0% 100.0% 100.0%
6.3. Academic goal California State
University, Northridge
BA Public Institutions
All US institutions
Digital badges that certify my skills 90 136 5341
10.1% 7.3% 8.2%
A vocational/occupational certificate 71 79 4978
65
6.3. Academic goal California State
University, Northridge
BA Public Institutions
All US institutions
7.9% 4.2% 7.7%
An associate’s degree 87 211 11277
9.7% 11.3% 17.4%
A bachelor’s degree 735 1593 51089
82.1% 85.6% 78.9%
A master’s degree 381 632 24222
42.6% 34.0% 37.4%
A doctoral degree 157 262 8660
17.5% 14.1% 13.4%
Another professional degree 82 121 5743
9.2% 6.5% 8.9%
Other 20 30 1230
2.2% 1.6% 1.9%
N/A 28 44 1832
3.1% 2.4% 2.8%
Total respondent count 895 1861 64789
6.4. Major California State
University, Northridge
BA Public Institutions
All US institutions
Agriculture and natural resources 2 67 933
0.2% 3.6% 1.4%
Biological/life sciences 61 124 4458
6.8% 6.6% 6.8%
Business, management, marketing 145 284 9250
16.1% 15.1% 14.2%
Communications/journalism 40 52 2311
4.4% 2.8% 3.5%
Computer and information sciences 30 131 4016
3.3% 7.0% 6.2%
Education, including physical education 22 215 4490
2.4% 11.5% 6.9%
Engineering and architecture 81 56 4713
9.0% 3.0% 7.2%
Fine and performing arts 40 46 2020
4.4% 2.5% 3.1%
66
6.4. Major California State
University, Northridge
BA Public Institutions
All US institutions
Health sciences, including professional programs 107 246 8915
11.9% 13.1% 13.7%
Humanities 32 24 1762
3.5% 1.3% 2.7%
Liberal arts/general studies 25 43 2163
2.8% 2.3% 3.3%
Manufacturing, construction, repair, or transportation 1 7 240
0.1% 0.4% 0.4%
Physical sciences, including mathematical sciences 12 62 1777
1.3% 3.3% 2.7%
Public administration; legal, social, and protective services
11 47 1444
1.2% 2.5% 2.2%
Social sciences 114 119 5343
12.6% 6.3% 8.2%
Other—please describe 154 319 9557
17.1% 17.0% 14.7%
Undecided 25 33 1745
2.8% 1.8% 2.7%
Total respondent count (Percentages sum to 100%)
902 1875 65137
100.0% 100.0% 100.0%
6.5. Part-time/Full-time California State
University, Northridge
BA Public Institutions
All US institutions
Part-time 105 230 12451
11.7% 12.3% 19.2%
Full-time 790 1634 52363
88.3% 87.7% 80.8%
Total respondent count (Percentages sum to 100%)
895 1864 64814
100.0% 100.0% 100.0%
6.6. Ethnicity California State
University, Northridge
BA Public Institutions
All US institutions
White 285 1459 45616
31.7% 78.0% 70.4%
67
6.6. Ethnicity California State
University, Northridge
BA Public Institutions
All US institutions
Black/African American 51 175 4061
5.7% 9.4% 6.3%
Hispanic 361 105 8349
40.2% 5.6% 12.9%
American Indian or Alaskan native 10 43 1358
1.1% 2.3% 2.1%
Asian/Pacific Islander 161 85 5929
17.9% 4.5% 9.1%
Other 64 36 1463
7.1% 1.9% 2.3%
Prefer not to answer 63 83 2901
7.0% 4.4% 4.5%
Total respondent count 898 1871 64826
6.7. On/off campus California State
University, Northridge
BA Public Institutions
All US institutions
On campus 114 731 19975
12.7% 39.3% 30.8%
Off campus 782 1129 44805
87.3% 60.7% 69.2%
Total respondent count (Percentages sum to 100%)
896 1860 64780
100.0% 100.0% 100.0%
