2014 AND BEYOND:

SUPERVISOR

EXPECTATIONS

Cornell University Facilities ServicesFebruary 2014

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

AGENDA• Mission and Vision (Kyu/Dave 10 minutes)

• Alignment of goals: Cornell University Facilities Services Department Individual (Kyu/Dave 20 minutes)

• Our Values (Kyu/Dave 15 minutes)

• Our Culture (FS HR 15 minutes)

• The Big 3 Expectations

• Managing Priorities (FS HR 5 minutes)

• Staff Development (FS HR 10 minutes)

• Diversity and Inclusion (Kyu/Dave 10 minutes)

• Take-aways (5 minutes)

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

CORNELL’S MISSION

“I would found an institution where any person can find instruction in any study.” Ezra Cornell, 1868

CORNELL’S MISSION - Cornell's mission is to discover, preserve, and disseminate knowledge; produce creative work; and promote a culture of broad inquiry throughout and beyond the Cornell community. Cornell also aims, through public service, to enhance the lives and livelihoods of our students, the people of New York, and others around the world.

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

VISIONS

• Visions should be set based on what success would look like a number of years from now, when you have accomplished your greatest goals and aspirations for the place

• Visions should reflect BHAGs (big, hairy, audacious goals), not successes you are sure you can achieve

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

EXAMPLES OF VISIONS

Merck• We make a difference in the lives of

people globally through our innovative medicines, vaccines, and consumer health ands animal products. We aspire to be the best healthcare company in the world and are dedicated to providing leading innovations and solutions for tomorrow.

Amazon• Our vision is to be the earth’s most

customer-centric company; to build a place where people can come to find and discover anything they might want to buy on line.

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

CORNELL’S VISIONCornell University will be widely recognized as a top-ten research university in the world, and a model university for the interweaving of liberal education and fundamental knowledge with practical education and impact on societal and world problems.

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

FACILITIES SERVICESMISSION - The long term mission for Facilities Services is to design, build, operate, maintain and plan a campus environment in a manner consistent with our values, in support of the University mission, and in collaboration with our stakeholders.

VISION - A valued partner in research, education, and outreach.

GOAL ALIGNMENTU

nive

rsity

a. Faculty Excellenceb. Educational Excellencec. Excellence in Researchd. Scholarship & Creativitye. Staff Excellencef. Excellence & Organizational Stewardship

Faci

lities

Ser

vice

s1. Advancing environmental sustainability2. Advancing the stewardship of the built environment and operations to accommodate the University’s mission of teaching, research, and engagement3. Develop staff excellence and enhance work environment4. Continued stewardship in fiduciary responsibility5. Stewardship of University real property assets6. Public engagement

Depa

rtm

ent G

oals

Indi

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al G

oals

OUR VALUESUniversity Values Facilities Services Values

Truth• We say what we mean and do

what we say

Respect• We treat people as we want to

be treated

Excellence • We strive to be the best

Teamwork • Together we achieve more

Integrity • We do the right thing

Collegiality Stewardship

Integrity Excellence

Initiative Civility

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

FACILITIES SERVICES VALUES

When asked about our Division values and their meanings, most people said that they were about right and no changes were necessary.

http://vimeo.com/83598746

VALUES PROJECTWe conducted a poll around the Division and asked people about our values and here is what we found:

• “Trust, Respect, and Integrity you can’t really have any of them without having all of them. The highest of the two values are Integrity and Respect. By demonstrating Integrity and Respect, one can’t help but instill a sense of Trust; with a lack of Integrity or Respect, one will generate Mistrust. This is how I approach my work, and, my life.”

• “Excellence, striving to perform our functions at a high level of quality and effort.”

• “Achieving Excellence without Integrity or Respect is an unworthy pursuit.”

• “I believe my biggest value is “Respect”. I treat others as I would like to be treated and believe it is important for everyone to do the same. We are all on the same team here, right? I find it very hard to work with someone who treats me as if I am beneath them in some way. We are all people just trying to do a good job!”

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

OUR CULTURE – SMALL GROUP DISCUSSION• What aspects of the FS culture are going well?

• What could be improved?

• How do you, as FS supervisors, influence the culture?

• What tools do you need, as FS supervisors, to positively influence the culture?

THE BIG 3 EXPECTATIONS

Managing Priorities

Staff Development

Diversity and Inclusion

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

MANAGING YOUR PRIORITIES – WHERE IS YOUR FOCUS?

Do

Manage

Lead

“Like any analogy, "lead-manage-do" is not perfect. I can't say it's impossible to provide effective leadership, manage efficiently, and still do the day-to-day hands-on work - but it's really hard to get the job done, and do it well. The best way to be successful is to practice one or two of these focus areas.” - Jim Hall

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

WHY STAFF DEVELOPMENT? LOOK AT RETIREMENT ELIGIBILITY

30% of FS staff are eligible to retire

NOW

51% of FS staff are eligible to retire in

NEXT 5 YEARS

STAFF DEVELOPMENT – WHO’S RESPONSIBILITY IS IT?

Individual

• Develop career goals• Initiative to learn and

develop• Reach out for

opportunities/training

Cornell/FS• Create expectations for a

culture of development• Follow through on

commitments• Provide framework for

succession planning/development

• Support needs and goals• Provide connections and

resources• Advocate for high

performing staff

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

YOUR ROLE IN DEVELOPING STAFF

• Don’t hold onto your top performers – they are our future• Spend the most time on your high performers, not your low performers• Encourage your direct reports to take initiative• Provide resources and direction• Consider rotational assignments• Plan for the future – make a succession plan• Setup informal mentorships• Talk about development with your direct reports at least quarterly, not just once/year

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

DIVERSITY AND INCLUSION

• What it looks like

• Facilities Towards New Destinations • Facilities Career Exploration Event• Talking Circles

DIVERSITY AND INCLUSION

What’s in your…..

• Front seat? • Back seat? • Trunk?

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

FS SUPERVISOR PLAYING FIELD

FS Values Skills for SuccessInclusion

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

MANAGERS – THE NEW SUPER FOOD?

• What does the research show?

• What factors impact employee health and well-being?

• What can we do?

• What have we learned?

• “Hey managers – are you a super food or a cheeseburger?”

Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

TAKE-AWAYS

• Record how much time you are LEADING vs. MANAGING vs. DOING

• Read and take the quiz – “Managers – The New Super Food?”

• Bring your results to the next session for discussion and talk with your peers about your findings in the meantime