Susan Banner Inouye Kapi‘olani Community College Honolulu, HI AAEEBL Boston July 26, 2011.
2014: A Banner Year for Community
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Transcript of 2014: A Banner Year for Community
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2014: A Banner Year
for Community
January 2015
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Our Mission. Connect companies with customers online,
unlocking new value for both sides2
Get Satisfaction: The leading online community
platform provider
Request a
Demo
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2014: Community Goes Mainstream
Demand for mobile, social support
Subscription-based businesses
Internet of Things
Sharing Economy
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Industry’s Largest Base of Community
Customers
Business
Tech
Consumer
Tech
Media &
ServicesCPG / Retail Education
B2B B2B B2B B2B B2B
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Existing Customers Extending Community
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Extending community…
• New Products
• New Geographies
• New Divisions
• New Users
• New Use Cases
Request a
Demo
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Platform Advances to Simplify Community
EASIER than ever to…
• Set up, configure and deploy
• Allow users to discover community
• Drive engagement and deliver value
• Capture insights
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Our platform offers the fastest time to value.
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New Customer Success Model
Onboarding & Strategy
Proactive Outreach
Community Health
Reviews
Education & Best Practice
Request a
Demo
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Community Management Essentials
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Community Manager
Benefits
Company
Benefits
B2B
• Manage best-in-class
community
• Marshall enthusiasm
and resources around
the customer
• Be a leader in an new
discipline
• Highlight expertise with
credentials
B2B
• Realize the potential of
a community
• Develop a strategic plan
• Continuously analyze
and improve
performance
• Demonstrate ROI
• Avoid common
mistakes
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Integrations with Key Business Applications
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Support Marketing Social Other
B2B B2B B2B B2B
200+ customers deployed in connection with
Salesforce or Zendesk.
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The New Community Mindset
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Do I need a community?
Which business problems should
I tackle first with community?
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Interested in learning more about what a
community can do for you?
Request a Demo Today!
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