2014 2 315308 Ent Systems EXAM Midterm With KEY
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Transcript of 2014 2 315308 Ent Systems EXAM Midterm With KEY
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Ajman University of Science and Technology College of Information Technology
1st Semester 2014/2015
Enterprises Systems (315308)
Midterm Exam
Lecturer: Dr. Abdul Naeem Shaikh Date: Wed. Mar. 18, 2015
Student Id: Total Marks: 20
Student Name: Time Allowed: 60 Minutes
Please Fill-in the Following Answers Table with your Choice of Answer (Alphabet) for
each Question.
ANSWER TABLE for T/F and MCQ Questions
Question
No:
Answer
(Alphabet)
Question
No:
Answer
(Alphabet)
Question
No:
Answer
(Alphabet)
Question
No:
Answer
(Alphabet)
1 A 16 A 31 B 46 B
2 A 17 A 32 A 47 D
3 B 18 A 33 B 48 C
4 A 19 A 34 B 49 A
5 A 20 A 35 A 50 D
6 A 21 A 36 B 51 E
7 A 22 B 37 B 52 B
8 B 23 A 38 A 53 D
9 A 24 A 39 A 54 E
10 B 25 A 40 A 55 C
11 A 26 B 41 A 56 D
12 B 27 A 42 B 57 D
13 A 28 A 43 B 58 D
14 A 29 A 44 A 59 E
15 B 30 A 45 C 60 B
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315308: Enterprise Systems Midterm Exam Page 2
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315308: Enterprise Systems Midterm Exam Page 3
TRUE-FALSE Questions
Question #1: A collection of activities that takes one or more kinds of input and creates an output
that is of value to the customer is called a business process.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #2: Enterprise Resource Planning programs are core software used by companies to
coordinate information in every area of the business.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #3: Sales forecasts are historical records of sales.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #4: The business functions of financial accounting, cost allocation and control, planning
and budgeting, and cash-flow management take place in the Accounting and Finance functional
area of operation.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #5: An information system includes the computers, people, procedures, and software that
store, organize, and deliver information.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #6: One example of the business function that happens in the human resource area of
operation would be Employee Training.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #7: A shortfall of raw materials is known as a stock-out.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
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315308: Enterprise Systems Midterm Exam Page 4
Question #8: Information systems designed so that functional areas share data are called
unintegrated information systems.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #9: To avoid stockouts, manufacturers might carry extra raw materials known as safety-
stock.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #10: The functional model of business and management was useful for decades and is
still the current school of thought.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #11: SAPs goal was to develop a standard software product that could be configured to
meet the needs of each company.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #12: Closed architecture encourages software companies to develop add-on software
products that can be integrated with existing software, such as SAPs R/3.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #13: A central-local computer arrangement is called client-server architecture.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #14: Scalability means that the capacity of a piece of equipment can be increased by
adding new hardware.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
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315308: Enterprise Systems Midterm Exam Page 5
Question #15: The software that holds that data in an organized fashion, and that allows for the
easy retrieval of data, is the Silos.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #16: Material Requirements Planning software allows a plant manager to plan
production and raw materials requirements by working backward from the sales forecast.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #17: Electronic Data Interchange is the direct computer-to-computer exchange of
standard business documents.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #18: Originally, in English, SAP was an acronym for Systems Analysis and Program
Development.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #19: The Sales and Distribution records sales orders and scheduled deliveries.
Information about the customer (pricing, address and shipping instructions, billing details, and so
on) is maintained and accessed from this module.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #20: When data are entered into the system, data in all related files in the central
database are automatically updated.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #21: R/3s design incorporates best practices, which means that R/3 designers choose the
best, most efficient ways in which business processes should be handled
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
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315308: Enterprise Systems Midterm Exam Page 6
Question #22: SAPs internal programming language is Visual Basic.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #23: Configuration help businesses customize the software to fit their unique needs
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #24: An assessment of an investments project value that is calculated by dividing the
value of the projects benefits by the value of the projects cost is known as a return on investment.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #25: In SAP R/3, relatively permanent data about inventory is kept in the Material
Master Data table.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #26: In SAP R/3, relatively permanent data in the Material Master Data table is available
to only one module, the Materials Management module.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #27: In SAP R/3, relatively permanent data about customers is kept in the Customer
Master Data table.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #28: SAP R/3s system allows one to group customers, which is commonly known as an
"organizational structure".
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
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315308: Enterprise Systems Midterm Exam Page 7
Question #29: In SAP R/3 the electronic evidence of a transaction is called a document.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #30: In SAP R/3, the linked set of document numbers is called the "document flow".
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #31: The first step in the SAP ERP sales and distribution process is the Sales Order
Processing step.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #32: Pricing can be set using condition techniques.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #33: Pricing cannot be set or configured in the SAP ERP system.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #34: The PO Number is a number assigned by a company to track orders in SAP ERP.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #35: Global ATP allows for searching of a particular product at multiple plants
worldwide.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #36: CRM software stands for Custom Resource Management; this is a specialized type
of ERP
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
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315308: Enterprise Systems Midterm Exam Page 8
Question #37: An inquiry in the SAP ERP system occurs in the Delivery step of the Sales and
Distribution cycle.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #38: Returned products to a company are processed more efficiently if the customer first
calls for a RMA
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #39: In the SAP ERP system, delivery means releasing the documents that the
warehouse uses to pick, pack, and ship orders, rather than the traditional definition of transferring
goods.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #40: With on-demand CRM, the software and computer equipment reside with the CRM
provider; it is not installed in-house.
a) True
b) False
Choose the most appropriate answer and write your answer inside the Answers Table.
MCQ Questions
Question #41: Individual information systems for each functional area in a company are known as:
a) Silos.
b) Tubers.
c) Bagpipes.
d) Separated Systems.
e) Enterprise Resource Planning (ERP).
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #42: In a process-oriented company, the flow of information and management activity is
________________________, in line with the flow of materials and products.
a) vertical through functions
b) horizontal across functions
c) horizontal from marketing and sales to inventory and production
d) vertical from top level management down through the hierarchical management structure
e) All of the above
Choose the most appropriate answer and write your answer inside the Answers Table.
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315308: Enterprise Systems Midterm Exam Page 9
Question #43: Which R/3 module records sales orders?
a) PP
b) SD
c) MM
d) QM
e) All of the above
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #44: Which of the following modules in SAP ERP maintains production information?
a) PP
b) SD
c) MM
d) QM
e) All of the above
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #45: The ______ module helps the company manage fixed-asset purchases (plant and
machinery) and related depreciation.
a) Product Planning
b) Plant Maintenance
c) Asset Management
d) Materials Management
e) All of the above
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #46: A customer calls up to find out how much 1000 units of a product would cost. This
is an example of ____ in the sales and distribution process.
a) payment
b) presales activities
c) inventory sourcing
d) delivery and billing
e) sales order processing
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #47: In SAP ERP the electronic evidence of a transaction is called a(n):
a) tag.
b) trail.
c) marker.
d) document
e) audit number
Choose the most appropriate answer and write your answer inside the Answers Table.
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315308: Enterprise Systems Midterm Exam Page 10
Question #48: A customer's order is checked to see if it can be produced and delivered by the
requested date. This is an example of ____ in the sales and distribution process.
a) payment
b) presales activities
c) inventory sourcing
d) delivery and billing
e) sales order processing
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #49: A customer's remittance causes Cash to be debited and Accounts Receivable to be
credited. This is an example of ____ in the sales and distribution process.
a) payment
b) presales activities
c) inventory sourcing
d) delivery and billing
e) sales order processing
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #50: A customer's documents are released to the warehouse so that the goods can be
gathered, packed and boxed. This is an example of ____ in the sales and distribution process.
a) payment
b) presales activities
c) inventory sourcing
d) delivery and billing
e) sales order processing
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #51: A customer is granted a 10% price discount in a large order. This is an example of
an activity in ____ in the sales and distribution process.
a) payment
b) presales activities
c) inventory sourcing
d) delivery and billing
e) sales order processing
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #52: In SAP ERP, the history of a transaction (such as a sales order) can be researched
by looking at its ____.
a) trail mix
b) document flow
c) transaction index
d) sales master data
e) material master data
Choose the most appropriate answer and write your answer inside the Answers Table.
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315308: Enterprise Systems Midterm Exam Page 11
Question #53: In the sales order process, there is a number used in the SAP ERP sales order that in
a paper process would be pre-printed on the sales document, usually in sequential number order.
Its assigned by the customer to the sales order. What is this number?
a) Billing Code
b) Customer ID
c) Material Number
d) Purchase Order Number
e) None of the above
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #54: What kind of software can give top management an overview of a company's
complete relationship with a customer?
a) Denouement Software
b) Open Relationship Software
c) One to One Marketing Software
d) Supply Chain Management Software
e) Customer Relationship Management Software
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #55: The ____ system communicates with SAP ERP, BW, and APO systems in
developing and executing its plans.
a) SSA
b) PPO
c) CRM
d) GUp
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #56: Setting prices for customers can be very complex. SAP helps by offering a control
mechanism, called _________________, to determine how much to charge a given customer for a
given product.
a) fluctuation
b) price fixing
c) pricing variance
d) condition technique
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #57: In ____ CRM, the software and equipment reside with the CRM provider; it is not
installed in-house.
a) ERP.
b) Internet
c) Walk-up
d) On-demand
Choose the most appropriate answer and write your answer inside the Answers Table.
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315308: Enterprise Systems Midterm Exam Page 12
Question #58: The SAP ERP system allows users to define various ways to group customers and
salespeople. These groups are called ____________________.
a) audit trails
b) master data
c) document flows
d) organizational structures
e) All of the above
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #59: Which of the following is/are benefit(s) to CRM?
a) Lower costs.
b) Higher revenue.
c) Improved strategy and performance measurement.
d) Options (a) and (c)
e) Options (a), (b) and (c)
Choose the most appropriate answer and write your answer inside the Answers Table.
Question #60: What software can automatically route customers who contact the company to a
sales representative? Companies can use this software to forecast customer needs.
a) One-to-one marketing
b) Sales force automation
c) Marketing encyclopedias
d) Sales campaign management
e) All of the above
Choose the most appropriate answer and write your answer inside the Answers Table.