Denis Pombriant, Managing PrincipalBeagle Research Group, LLC FEATURING

The Single View of the Vendor

• Founder and managing principal of Beagle Research Group, LLC and the Bullpen Group, LLC

• Front-office analyst and thought leader

• Active researcher, speaker and published author of Solve for the Customer, available on Amazon

Denis PombriantManaging Principal,Beagle Research Group, LLC

CRM single view of the customer All available and relevant

customer information easily accessible All outstanding service

and support issues Active sales processes Customer info, products in

use And more…

An analogy

Direct vs. indirect models

Who are these guys? Manufacturer Designer/implementer

How can we be sure they work well together?

Single view of the vendor

How Can PRM Help Manufacturers & Their Partners Increase Customer Confidence by Delivering a United

Front?

2

4

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Three Ways To Achieve A Single View of the Vendor

Co-Branded Collateral & EmailInteractive Partner Directory/MarketplaceService Case Integration

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