Innovation and expansion at bpost

Post Expo Latin-America – Brasilia

Chris STEVENSGlobal head of eCommerce, Parcels & International

About bpost

Our approach

Some solutions

Conclusions

The big opportunity

The challenges

About bpost

4

The #1 postal operator in Belgium

12.000.000

10.000

14.000

Some key numbers

2.416 mio €Revenue

2012

502 mio € (20,7%)EBITDA

404 mio € (16,7%)EBIT

Making bpost one of the best performing postal operators

2011 EBIT results in %

bpost

Swiss

Post

PostN

L

Deutsc

he Po

st

Poste

Italia

ne

Austr

ian Po

st

PostN

ord

La Po

ste

Royal

MailIte

lla

15.60%

10.60%9.60%

8.10% 7.60% 7.20%

4.00%3.10%

0.01%

-0.30%

Average = 6,5%

The challenges

9

Declining volume

of letter mail

e-Subsitution & new media

11

Liberalisation

12

Changing competitive landscape

&

?&

The big opportunity

Global B2C eCommerce Sales

Topped $1 Trillion

in 2012

Mobile offers a big opportunity for

eCommerce

eCommerce share of total retail sales

continues to grow

steadily

Global benchmarks suggest room to increase eCommerce

penetration across categories

Brazil 29%US 27%Global 27%

Brazil 8%US 15%Global 17%

Brazil 6%US 17%Global 22%

Brazil 27%US 42%Global 37%

Huge opportunities lie in cross border eCommerce

Etailers are facing

different challengeswhen offering

global cross border

shopping

Etailers need to break down the barriers for their

(future foreign) customers

Our approach

20022005

2007

2010

The importance of a Long Term vision and plan

2012

LETTERMAIL PARCELS &e-COMMERCE ASIAUSA

GEOGRAPHICAL EXPANSIONCORE BUSINESS INNOVATION

Innovation& diversification

24yy/mm/dd - title presentation - author - qualifier

From a “mail company”…

Evolve from a Mail company…

...towards a Parcel company

Defend our domestic business and leverage our experience…

..to increase our International market share

MSI

Landmark

Citipost Asia

bpost UK

Our global expansion

bpost InternationalChina

We think globally… …but act locally

30

And we have been successfully walking this path for years

Some solutions

With our

solution we deliver to

European customers without

unpleasant surprises

A WIN WIN for the etailer:

• Happy and returning customers• Full compliance with cross-

border duty and tax requirements and consumer regulations• A precise, transparent, end-to-

end process• Optimized customer care and

complaint handling• Fewer returns• Informed end-consumers• Excellent customer experience

A WIN WIN for the customer:

• True Landed Cost• Full pricing transparency• Single up-front payment

including optimized and compliant duties and taxes without surprises• A trustworthy delivery service• Reliable track and trace• Insurance coverage for damage

and loss• Globify acting as an

intermediary for Customs and delivers with no surprises

bpost by appointment

Anything

Anywhere

Anytime

A fully consumer centric eco-system with 4 key

components…

The customer agrees a delivery time with bpost

All purchases and parcels are delivered together at that time

The customer can also return goods (empties, ironing etc.)

The customer pays for the goods safely and securely by banker’s card at the time of delivery

…based on 3 building blocksDigital platform

Physical infrastructure

Payment infrastructure__

38

Some other innovations

Conclusions

Innovation&

Diversification

41

Clear focus

Collaboration

Building on our strengths

42

Our clients and our clients customers are

central in all we do

THANK YOU FOR YOUR ATTENTION

c.stevens@bpost.co.uk