2013 lead kpi and goal setting dg track
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Transcript of 2013 lead kpi and goal setting dg track
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KPI and Goal Setting
Annie Nieh
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Session Objective
• Learn a framework of solving a problem (problem identification>problem classification>solution by KPI setting)
• Connect the mindset into daily function work and find concrete improvement points.
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Problem Solving Flow
Detect Problem and ClassificationSet Issue for Problem Find Out Replaceable Plans Evaluate Plans Implement the best plan
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Problem Classification
• Restitution Problems-(恢復原狀型問題 )• Prevention of latent Problems-(防杜潛在型問題 )• Pursuit of the ideal-type problems-(追求理想型問題 )
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Restitution Problems-( 恢復原狀型問題 )
Restitution Problem
• 分析原因• 採取因應策略
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Analyze the reason
•分析就是將混沌的現實區分成有意義的群集後 , 闡明其相互關係的一種腦力作業• 用數據和事實分解一件事的結構 , 便能掌握狀況和原因 - 生產力下降 - 平均每位推銷人員的銷售額下降 , 可能原因有什麼 ? ( 你可能會想要去看什麼資料 ?) - 為什麼 OGX GCDP 沒有 Raise?( 你會看什麼數據 )• 幫助分析原因的工具 : 6W3H / 差異分析 / 因果關係
Restitution Problem
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幫助分析原因的工具 : 6W3H
• What : 平均銷售員的銷售額下降 , 下降 30%• Where : 發生在板橋店• Which : ( 板橋店 ) • When : 過去兩個月• Who : 台北區區經理• Why : 板橋店長休假 , 平均每位推銷員的顧客數減少 • How : 缺乏店長督促 , 每月辦訪客戶減少• How much : 200,000• How many : 10 位舊客人Restitution Problem
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幫助分析原因的工具 : 差異分析• 將發生問題的對象與其他沒有發生問題的對象做比較 , 找出彼此
的差異
• 比較同一對象發生問題時間前後的變化
• 標竿學習
Restitution Problem
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幫助分析原因的工具 : 因果關係•是”現象”還是”原因” ?• ( 平均每位顧客購買金額下降 - 事實 市面上有一款價格很競爭的同類型產品出現 - 原因 )
• 三要件 , 確認是否為造成問題的原因 ? 1. 原因 (X) 與結果 (Y) 之間有關連性 2. 原因 (X) 發生在結果在 (Y) 之前 3. 沒有其他干擾因素
Restitution Problem
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Restitution Questions-( 恢復原狀型問題 )
Restitution Problem
• 分析原因• 採取因應策略
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Practice Time
• Find out one restitution problem in your LC, and analyze what is the reason causing this problem, and set up KPI(solving the problem)
• 用數據和事實分解一件事的結構 , 便能掌握狀況和原因• 幫助分析原因的工具 : 6W3H / 差異分析 / 因果關係
Restitution Problem
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Prevention of latent Problems-( 防杜潛在型問題 )• 找出誘因• 預防策略
• 主動發掘• 誘因 vs. 原因
Prevention of latent Problems
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如何找出誘因• 由下而上法 • 由上而下法
Prevention of latent Problems
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由下而上法 :
• 1. 從現狀中確定必須注意的特定因素 2. 假設可能發生的不良影響有哪些 3. 擬定預防策略 , 排出可能誘因 4. 預先擬妥發生不良狀態的因應策略
( 可以多問於 1. 時多問然後呢 ? 所以呢 ? 去推測可能會有的影響 ?)
Prevention of latent Problems
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由上而下法 :
• 1. 假設可能發生的不良狀態 2. 確定引發不良狀態的誘因 3. 擬定預防策略 , 排出可能誘因 4. 預先擬妥發生不良狀態的因應策略
Prevention of latent Problems
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Practice Time
• Find out one prevention of latent problem in your LC, and analyze what is the potential reason causing this problem, and set up KPI(solving the problem)
• 由上而下 / 由下而上法
Prevention of latent Problems
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“ 危機管理”屬於防杜潛在型問題• Why?
• 以由上而下法進行分析
Prevention of latent Problems
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危機管理 : 三要素• 成立危機處理小組 ( 責任明確化 )
• 因應措施守則檔案
• 參加研修受訓
Prevention of latent Problems
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Prevention of latent Problems-( 防杜潛在型問題 )• 找出誘因• 預防策略
• 主動發掘• 誘因 vs. 原因
Prevention of latent Problems
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Pursuit of the ideal -type problems-( 追求理想型問題 )• 選定理想• 行動計畫
Pursuit of the ideal -type problems
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解決規劃性課題 (行動計畫 ) :
• 1. 設定實現理想的期限• 2. 列出必要條件• 3. 學習技術或知識• 4. 訂定實施計畫
• 甘特圖
Pursuit of the ideal -type problems
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確定理想 :
• 分析現況
• 價值觀
Pursuit of the ideal -type problems
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Pursuit of the ideal -type problems-( 追求理想型問題 )• 選定理想• 行動計畫
Pursuit of the ideal -type problems
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Practice Time :
• Identify your life goal ( 設定理想 )
• What is the plan issue? • 1. 設定實現理想的期限• 2. 列出必要條件• 3. 學習技術或知識• 4. 訂定實施計畫
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Session Flow - Recap
• Learn a framework of solving a problem (problem identification>problem classification>solution by KPI setting)
• Connect the mindset into daily function work and find concrete improvement points.
Detect Problem and ClassificationSet Issue for Problem Find Out Replaceable Plans Evaluate Plans Implement the best plan