2013 Annual Report - East Tennessee Children's Hospital

Children’s Hospital. You enabled us to have an incredible year, managing 148,140 patient visits in the hospital. You’ve helped us become the largest pediatric clinical care provider in East Tennessee and allowed us to care for our most vulnerable patients—more than 700 premature and critically ill newborn babies. We are excited to share with you our accomplishments—and our heroes—in this year’s annual report. And we’re even more excited about looking forward to the future. With your help, we will continue to make a difference and allow our little heroes to grow up and become heroes to their own children.

Hero is a word that can be applied to people who do extraordinary things in sometimes extraordinary circumstances. Oftentimes, heroes are people who exhibit inspiring works of bravery when the situation calls for it. Walking through our hospital, I see heroes every day. Heroic children who are battling illnesses and injuries. Heroic doctors, nurses and staff members who do everything they can to ensure these children go on to lead healthy, productive lives. We are proud of our hospital and our more than 1,900 employees who make a lifesaving impact every day. As donors, you are heroes—champions— for all of our patients at East Tennessee

Keith GoodwinPresident and CEO

2012-2013 Annual Report2


continued on page 4

They come in all shapes, sizes and ages. Some of them wear lab coats. Others wear surgical gowns and masks. There are even a few, as in the case of some of our volunteers, who don fairy wings when the occasion calls for it. Our heroes make a difference every day. And their super powers are even more exceptional than those found in comic books. Nurses who ease nerves while checking vitals. Doctors who create treatment plans to give our young patients the best chance at healthy futures. Child life specialists who hold a shaky hand and turn fear into fun. Anesthesiologists who take away the pain. Volunteers who soothe a crying baby to sleep with a lullaby. Athletes and special visitors who raise spirits just by saying hello. Children’s Hospital would not be the extraordinary place it is without our heroes, including our donors. Your support helps fund a

significant portion of the lifesaving equipment and innovative treatment we use for our patients. The daily care we provide with help from our donors makes a significant impact to the children of our community. This can easily be seen in our busy Emergency Department, where last year we had 71,764 patient visits. Because we care for more children needing emergency care than anyone else in East Tennessee, our doctors and nurses are equipped to treat everything from minor injuries to major medical concerns. We understand we are caring for patients who need a special kind of treatment—not only to make them well, but also to make them feel comfortable and safe. Our heroes are also busy offering pediatric specialty care like the team from our Cleft and Craniofacial Clinic, which was officially approved


More than

30pediatric

specialtiesonly

ComprehensiveRegional Pediatric

Center in EastTennessee

continued from page 3

as a Cleft Palate Team by the American Cleft Palate-Craniofacial Association and Cleft Palate Foundation in January. Or, our Cystic Fibrosis Care Center, which is accredited by the Cystic Fibrosis Foundation. In addition to the care we provide every day, we strive to be pioneers. We are at the forefront of care in treating neonatal abstinence syndrome (NAS), a condition that stems from the country’s prescription drug epidemic. Tennessee ranks among the top states in prescription drug abuse, and Children’s Hospital developed the treatment protocol for NAS after seeing its impact. Our heroic efforts also extend beyond the hospital. We sponsor the Knoxville Area Coalition on Childhood Obesity, which works to decrease the number of overweight and obese children in East Tennessee. We also run Project ADAM Tennessee, a program that works with school systems to prevent sudden cardiac deaths. But of course, the most important heroes of Children’s Hospital are the bravest of them all. The ones who wear pink pajamas featuring their favorite Disney princesses. The ones who dream of being professional baseball players or teachers. The ones in your family, your school and your community. There’s your little neighbor, who’s been fighting for her life since the day she was born— battling a rare cancer that requires intense chemo-therapy treatments. Your 15-year-old son, whose life is often put on hold for treatment and hospitalization for his cystic fibrosis. Your 8-year-old nephew, who is finally feeling well enough to go back to soccer practice after undergoing ear tube surgery. These everyday heroes are the ones we most celebrate. And they’re the reason we are committed to making Children’s Hospital the best place for pediatric care in East Tennessee.


152beds

152152152152152152152152152152152152152152152

More than

400doctors


148,140patient visits

148,015 in FY12; 149,295 in FY11

72,575patients

71,914 in FY12; 71,478 in FY11

261,558physician practice visits

257,514 in FY12; 261,342 in FY11

71,764Emergency Department visits

66,068 in FY12; 66,628 in FY11

10,918surgeries

10,844 in FY12; 10,952 in FY11

313babies treated for drug dependency

168 in FY12; 82 in FY11

330transports

864,762website visits

We are a trusted source of pediatric health care information

for East Tennessee families.


Hospital admissions

FY136,091

FY13790

FY13168,355

FY13559

FY125,941

FY12646

FY12168,517

FY12615

FY115,976

FY11600

FY11170,757

FY11600

Outpatient visits

Neonatal Intensive Care Unit (NICU)patient visits

Pediatric Intensive Care Unit (PICU)patient visits

Hospital AdmissionsFY13 6091FY12 5941FY11 5976

Outpatient VisitsFY13 142,049FY12 142,074FY11 143,318

NICU Patient VisitsFY13 790FY12 646FY11 600

PICU Patient VisitsFY13 559FY12 615FY11 600

Home Health VisitsFY13 21,810FY12 17,584FY11 16,120

Hours for EvaluationFY13 15,266FY12 14,441FY11 15,858



















Outpatient activity


Home HealthGastroenterologyEndocrinologyPulmonologyPhysiatryCardiologyHematology/oncologyDiabetesUrology

NephrologyCystic fibrosisPsychologyInfectious diseaseRheumatologyWeight managementDermatologyGynecology

21,81020,444

10,4539,290

6,836

4,6733,901

2,913 2,3361,235

570 379 348 348 259 132 91


24,980patient interactions

Our child life specialists help

educate patients about their illnesses and

treatments.

9,925distractions

Because our patients range from infants

to 21-year-olds, child life specialists must be

prepared with a variety of activities to support them during stressful

experiences and painful procedures.

12therapy dogsVisits from thesefurry friends helpease anxiety and promote shorter

recovery times for our patients.

7iPads

Used daily to help educate children

about their care and provide them with much-needed

distractions during uncomfortable

medical procedures.


12,573Spanish translation requests

This is a 27.27 percent increase since FY11.

52,784volunteer hours

This represents a $1,339,657.92 cost-savings. It is equivalent to

providing more than 6,300 chest X-rays.

We are the only hospital in Knoxville with interpreters on staff.

2012-2013 Annual Report 12

6,750hospital rounds

For the safety of our patients and staff, we employ full-time security officers 24 hours

a day, seven days a week.

302students in other

health care positions, such as respiratory

therapists, emergency technicians and surgical

technicians

58medical fellows,

residents and students

1,798nursing students

We provide pediatric clinical training to more than 70 hospitals, universities and institutions.


$5,698,12007in donations

Visit www.etch.com/donors to see a list of our donors who contributed $100 or more

in FY13, listed by giving levels.


1,900employees

$518,55413/day

$189,272,25800/yearthe cost to operate Children’s Hospital

62%Medicaid/TennCare

3%Other

35%Commercial

FY13Payer mix

$416

(millions)

$234$160

$30$41.5

Gross revenueDeductions from revenueExpensesNet gainDebt


Patientpopulation

East Tennessee counties

Anderson

Blount

Campbell

Claiborne

Cocke

Grainger

Hamblen

Jefferson

Knox

Loudon

Monroe

Morgan

Roane

Scott

Sevier

Union

7,330

12,386

3,928

2,042

2,038

2,051

3,310

4,698 69,932

4,708

3,137

1,922

3,390

2,186

11,574

2,694

1,212Kentucky

144,680Tennessee

1,639 Other states

609Virginia

2018 Clinch Ave. • P.O. Box 15010Knoxville, Tennessee 37901-5010

www.etch.com

2013 Annual Report - East Tennessee Children's Hospital

Health & Medicine

Transcript of 2013 Annual Report - East Tennessee Children's Hospital