201211091141353328813Regulation20mar09 main

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TO BE PUBLISHED IN THE GAZETTE OF INDIA, EXTRAORDINARY, PART III, SECTION 4 TELECOM REGULATORY AUTHORITY OF INDIA NOTIFICATION NEW DELHI, THE 20 th MARCH, 2009 THE STANDARDS OF QUALITY OF SERVICE OF BASIC TELEPHONE SERVICE (WIRELINE) AND CELLULAR MOBILE TELEPHONE SERVICE REGULATIONS, 2009 (7 OF 2009) F. No. 305-25/2008-QoS .----- In exercise of the powers conferred upon it under section 36, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11 of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997), the Telecom Regulatory Authority of India hereby makes the following regulations, namely: - SECTION I PRELIMINARY 1. Short title, commencement and application.--- (1) These regulations may be called the Standards of Quality of Service of Basic Telephone Service (wireline) and Cellular Mobile Telephone Service Regulations, 2009. (2) They shall come into force with effect from the 1 st day of July, 2009. (3) These regulations shall apply to ---- all service providers [including Bharat Sanchar Nigam Limited and Mahanagar Telephone Nigam Limited, being the companies registered under the Companies Act, 1956 (1 of 1956)] providing,-- (i) Basic Telephone Service; (ii) Unified Access Services; (iii) Cellular Mobile Telephone Service; 2. Definitions.— (1) In these regulations, unless the context otherwise requires,-

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