2012 World Retail Congress - In Review
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IN REVIEW
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Our Head of Strategy, Robert Grace, shares how the best retailers are winning.
Transcript of 2012 World Retail Congress - In Review
IN REVIEW
“LEAD THE REVOLUTION,
OR BECOME VICTIMS OF
THE EVOLUTION”
- Philip Clarke, CEO Tesco
DIGITAL
RECESSION
PROMOTION
DIGITAL
RECESSION
PROMOTION
DIGITAL
RECESSION
PROMOTION
OPPORTU ITY
DIGITAL
RECESSION
PROMOTION
OPPORTU ITY
SOLUTI N
DIGITAL
RECESSION
PROMOTION
OPPORTU ITY
SOLUTI N
ENGAGEMEN
DIGITAL
RECESSION
PROMOTION
OPPORTU ITY
SOLUTION
ENGAGEMEN
“WHY WASTE A RECESSION”
- Steve Sadove, CEO Saks 5th Avenue
EXPERIENCE
EMBRACING THE
ECONOMY
“A thoroughly enjoyable experience for the gentleman.”
ROLE AS A BRAND
DEFINING YOUR
IN CONSUMERS’ LIVES
“Our brand is all about empowering
women.”
- Gary Hogarth, CEO Agent Provocateur
21
22
23
UNDERSTANDING
THE CONSUMER
24
25
DELIVERING A
UNIQUE
EXPERIENCE
26
$4,000 TO LEAVE
27
28
DIGITAL
RECESSION
PROMOTION
OPPORTU ITY
SOLUTI N
ENGAGEMEN
“DISCOUNTING, A RACE TO THE BOTTOM”
- Steve Sadove, CEO Saks 5th Avenue
EMOTIONAL
PROMOTIONAL
ISSUES
OWNING THE
BIGGER
34
35
“As a brand, we want to be able to
take care of our customers’ own
thoughts”
- Marc Bolland, CEO M&S
38
500 000 ITEMS IN 6 WEEKS
UTILITY
DELIVERING
DIGITAL
RECESSION
PROMOTION
OPPORTU ITY
SOLUTI N
ENGAGEMEN
42
43
“THE IDEA OF CHANNEL, IS DEAD.”
- Mindy Grossman, CEO Home Shopping Network
45
46
FUNDAMENTAL
SOLVING A
47
48
“BUILDING A BETTER
PRODUCT EXPERIENCE
SELLS MORE”
500% increase in sales
49
LEVERAGING
DIGITAL TO DRIVE
SERVICE EXPERIENCE
50
$2BN TURN OVER
4,000 STORES
“MANIACAL
ABOUT
TRAINING”
51
FOOT TRAFFIC MEASURED
HOURLY ACROSS 4,000
STORES TO INFORM THE
CUSTOMER SERVICE
EXPERIENCE
52
SOCIALSHOPPING
THE POWER OF
53
PHYSICAL
& DIGITAL
THE MERGING OF
55
“I’ve seen some amazing retail spaces –
but this morning I saw the future.”
56
DIGITAL
RECESSION
PROMOTION
OPPORTU ITY
SOLUTI N
ENGAGEMEN
DIGIT?AL
RECESSION
PROMOTION
OPPORTU ITY?
SOLUTI N?
ENGAGEMEN
DIGIT?AL
RECESSION
PROMOTION
OPPORTU ITY
SOLUTI N?
ENGAGEMEN
Not about the best, but the only one
DIGIT?AL
RECESSION
PROMOTION
OPPORTU ITY
SOLUTI N
ENGAGEMEN
Not about the best, but the only one
What helps people, helps business
DIGITAL
RECESSION
PROMOTION
OPPORTU ITY
SOLUTI N
ENGAGEMEN
Not about the best, but the only one
What helps people, helps business
Win moments that matter
