Redesign for Sustainability 2012 Asian Smart Living International School Report 7776

Great ErjieRedesign for Greater Erjie Community

Mentor / B.J. Hengeveld _ Netherlands

Seed Teaching Assistant / Yi-Chia (Ikea) Lee _ Taiwan

Team members / Kyung-Bo Min _ KoreaYing-Zhen Loke _ SingaporeYi-Hsin Chang _ TaiwanShang-Yu Liu _ TaiwanWei-Chung Shu _ Taiwan

Redesign for Sustainability 2012 Asian Smart Living International School Report 7978

With a guide, we visited the granary museum, tried out paper crafts, and toured the paper making factory. At the granary, we enjoyed the informative and interactive museum displays. We learned a lot about rice farming, as well as the importance of this granary to the residents in the past. During the DIY crafts session, everyone was able to make something, such as stamp collages, notepad paper, and paper pulp sculptures. The old paper making factory was very impressive, although it was hot and humid. After our tour, we decided that we would focus our design on the greater Erjie area.

For our second visit, we toured Wang Gong Temple. We interviewed the temple custodian about the role this temple plays in local religious activities. Then, we went to the granary again to interview the sta�. We learned about the expectations and aspirations of the locals regarding our development e�orts. Overall, we were very satis�ed with how much we learned about the needs of this community.

After returning to Yilan University, we discussed our findings and our opinions.

We made a two-way itinerary for visitors based on our own touring experience.

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DISCOVER

DEFINE

We sorted out problems into di�erent categories.

We labeled our categories.

We voted for the top 3 most pressing categories, and planned to pursue solutions to them in our design.

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Redesign for Sustainability 2012 Asian Smart Living International School Report 8180

DEVELOP

First we brainstormed for any and all solutions, whether they are directly related to our 3 categories or not. We put them all down on one big sheet of poster paper.

Then, each person divided their own solutions to the 3 main problem categories. We made sketches of our designs.

Everyone presented his or her solutions.

We voted for the most promising ones. Any idea that received 3 or more votes was kept.

We discussed and sought to combine all the remaining ideas.

We discussed how our ideas would �t into the visitor's itinerary.

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We thought the biggest problem facing the Greater Erjie area is that it lacks a coherent narrative that connects the different attractions. We needed to string together the granary museum, paper handicrafts experience, the paper making factory, and the Wang Gong Temple. Furthermore, we wanted to expand upon the current services offered to create an even more unforgettable travel experience.

DELIVER

FINAL PRESENTATION

PROBLEM IDENTIFICATION

Lack of Connection

Lack of Holistic Images

Lack of Attractions

SERVICE FRAMEWORK

We wanted to make the paper handicrafts experience the focal point, and connect it to the other attractions in Erjie. We also wanted to involve the local residents in our effort, and apply for government funding as well. We hoped that all the actors involved would contribute to create a better service for visitors.

Workshop

Cust

omer

�ow

Dis

coun

t mea

l

Vitalized local com

munity

Funds

Yilan Government

Customer �ow

Wishes

Human resources

Memory

Residents

Game activity

Customer �ow

Money to sustainUnforgettableexperience

Tourists

Paper Mill Wang-gongTemple

BarnResaurant

This service framework wants to illustrate what Erjie Community can do and its relation between di�erent stakeholders.

SERVICE BLUEPRINT

Our mobile phone app would be with visitors every step of the way, from travel planning to on site searches to sharing experiences. The app would contribute to publicity as well as connect visitors to social media.

We wanted to recruit the local residents as well as utilize local resources fully. Hence, we would use local materials in our activities, and provided jobs for residents as museum sta�, craftsmen, and guides.

Physical Evidence

Customer Activity

Contact Person

Support Process

FINAL PRESENTATION

DESIGN CONCEPT

Concept 1 _ Erjie Journey APP

DIY work / To show o� your innovative DIY-Eco phone cover & paper tie

Erjie App program / Map searching & Bike renting

The app we design would lead the way for visitors. Its services include maps, itineraries, bike rentals, and interactive guidance. Visitors can begin using the app before they arrive at Erjie and select a desired itinerary. Then, they can feel safe and secure in knowing that they will not get lost or run out of things to do at Erjie.

We wanted visitors to collect materials on their own, and then participate in DIY handicrafts activities. In particular we wanted to boost the quality of DIY services, so that visitors can create something that is useful and valuable. For example, visitors can make a necktie out of paper, which can be used in their everyday lives.

Concept 2 _ Innovative DIY

Concept 3 _ Interactive Guidance

DIY work / Create your unique collage of stamps

With pre-made designs on movable type, visitors can pick and choose their favorite patterns and create a unique collage of stamps.

Our app would feature models of machinery at the individual attractions. For example, at the granary there is a machine that removes the shells from harvested rice grains. When visitors are standing in the granary, they can access a digital model demonstration of how the machine works right from their cell phones.

Interaction exhibition in barn

Interaction exhibition in paper mill

Make a wish &Interaction game in temple