2012 SVCC Creating Influence, On Demand

Slide Deck: © 2012 B. Maloney 1

CREATING INFLUENCEON DEMAND

Rapid Rapport:

Rapid Rapport Master

OPENING SESSIONSATURDAY OCTOBER 6, 2012 AT


INCREASE COMMUNICATIONEFFECTIVENESS UP TO 5X

What you get:



WOULD IT BE OK TO SEE A DEMO?http://www.youtube.com/watch?v=Rz-ph32CnJA


Slide Deck: © 2012 B. Maloney 4Rapid Rapport Master

Bernie Maloney, CSPPE, CSM, CSPO

Influence without Authority

Agile Coach

CertifiedNeuro Linguistic Programming Practitioner


I’VE GOT GOOD NEWS & BAD NEWS



TWEET YOUR PRACTICE


OUTLINE

Outcome: Recognize and Practice Verbal Technology to Create Influence On Demand

• Why: Significance and Basis• How: Applications in Technology Teams• What’s Behind This: Get the Abstraction• Summary & Resources

Rapid Rapport Master Slide Deck: © 2012 B. Maloney 9


WHY = FIRST IMPRESSIONS MATTERBefore Confirmation Bias



Does the 1st 60 seconds really matter?



Ever had a telemarketer call?



& you asked to hear more?



Even socially



Confirmation Bias



HOW: APPLICATIONS IN TECHNOLOGY TEAMS



Communication Goes (way, way, way) Beyond Wordse.g. Ray Birdwhistle, University of Pennsylvania

Verbal vectors:


55%38%

7%

PhysiologyTonalityWords

Tone, PitchTempo: Speed & CadenceTimbreVolume


Translating into (Agile) Practice



7%



35+%



55%



5X? OR 10X?What if teams increase communication effectiveness by even half this?



THE TIP? LOWER UNCONSCIOUS BARRIERS



The Principle



Build Rapport: Offer similar patternsTonality (35+%!)Words (7%): keys to how people represent information – another talkPhysiological (55%!)


------------------------------------------


Pair off: Verbal Mirroring & MatchingKeep statements short (get multiple practice exchanges)Person A: Start with a QuestionPerson B: Short response, using similar verbal behaviors > QuestionSwitch roles at signal


Tone, PitchTempo: Speed & CadenceTimbreVolume


Insights: Verbal Mirroring & Matching



WHAT’S BEHIND THIS?Get the Abstraction



It began in the Santa Cruz Mountains…



Virginia Satir’s Change Model



Principle: Success Leaves Footprints



NLP MODEL OF COMMUNICATION


2B bps info


2MB (~16 Mb)(HD 1920x1080)



NLP MODEL OF COMMUNICATION


2B bps info

Conscious Mind processes~134 bps in groups of7 +/- 2 “chunks”


132 b(12 px by 11 px)



NLP MODEL OF COMMUNICATIONUnconscious Programming = Barrier: Friend or Foe? Fight or Flight?


2B bps info

Conscious Mind processes~134 bps in groups of7 +/- 2 “chunks”

DeleteDistortGeneralize


TWEET YOUR PRACTICE



SUMMARY



TWO TYPES OF STUDENTS



DECIDE: WHICH TYPE ARE YOU?



Communication Goes (way, way, way) Beyond Words

Tonality (35+%!)Words (7%): keys to how people represent informationPhysiological (55%!)


55%38%

7%

PhysiologyTonalityWords


Building Rapport Lowers Unconscious Barriers



35+%: Observe & Signal Rapport by Verbal MatchingTone, PitchTempo: Speed & CadenceTimbreVolume



RESOURCES

Seminal Work:Richard Bandler & John Grinder,Frogs into Princes

For a far easier Introduction:Michael Brooks, Instant Rapport (available in libraries)



START RIGHT NOW



FUTURE PRESENTATIONS

Saturday November 3, 2012Nokia, SunnyvaleVOTE: bit.ly/mcsv12influence

Building Products that Delight Customers:Hands-on Product Management30 StudentsStanford Continuing Studies – BUS 151st Class: January 28, 2013



Bernie Maloney, CSPPE, CSM, CSPO

Turning Strategies into Results

For People, Teams & Businesses

From Startup to Beyond $100M

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FINUt Prosim. Namaste.


2012 SVCC Creating Influence, On Demand

Self Improvement

Transcript of 2012 SVCC Creating Influence, On Demand