2012 Resume
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Transcript of 2012 Resume
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Certifications
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SENIOR END USER SERVICES STRATEGIST
Technical Project Management
System Architecture
End User Computing Standardization
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Introduction Proficient at establishing standards, leading teams in evaluating new
technology, directing projects, and defining innovative solutions. Develops strong relationships with vendors, participating in their advisory councils and standards boards, and has a professional manner that fosters solid partnerships with global users, cross-functional teams, peers and executives.
Versatile, dynamic IT Professional has extensive experience developing enterprise-wide tactical/strategic roadmaps for hardware, managed output services, imaging and peripheral equipment.
A highly rated SME in his field, he reported directly to the Chief Technology Officer (CTO).
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Core Competencies Strategic/Tactical IT
Planning
Systems Standardization
Proactive Innovation
Business-to-IT Leadership
End User Hardware Architecture
Vendor Relationship Management
Global Team Leadership
Global Project Diversification
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VENDOR RELATIONSHIPS
HPNECIBM
DellFujitsuSony
CanonIomega
KingstonAMD
Insight
LexmarkMicrosoft
Intel
ToshibaXerox
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Career Highlights Saved Kraft $100M in IT
expenses by defining detailed managed output services (MOS) roadmap.
Enabled Kraft Foods to save $50M by developing comprehensive hardware standards.
Proactively collaborated with R&D to develop innovative solutions to elevate end-user experience.
Member of PC Configuration Services to seamlessly design improvements to PC standards.
Member of PC Configuration Services to seamlessly design improvements to PC standards.
EDS Release Manager for Kraft’s $30M PenPad Refresh project impacting 2700 U.S. sales reps.
Architected blueprint for Kraft’s transition from Lenovo-based to DELL-based systems.
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Honors Presented award by
EDS HR Vice President for saving the U.S Government >$1M by single-handedly completing a four-month, five-person database project in a week.
Actively participated in development of new hardware features for 15 major manufacturing companies, including NEC, Hewlett-Packard, Targus and Lexmark.
Youngest technologist to represent Kraft’s PC users at Altria PC Alliance Board standards meetings.
Received ‘Above and Beyond Call of Duty’ award for saving Kraft $7M/year by standardizing PCs, 2003.
Earned IT Breakthrough Award (2) for 1) leading global virtual team projects, and 2) deploying PCs domestically, while managing technology support.
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Professional ExperienceCurrent to Past...
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Quality Technology Solutions, Parsippany, NJTechnical Project Manager
2011 – 2012
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Experience Consistently led six-figured, multiple
engineered, external infrastructure projects.
Initiated innovative and pioneering ways to handle project management activities (use of SharePoint to track milestones, schedule planning, etc.)
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Hewlett-Packard Company, New Providence, NJEnd User IT Hardware Standardization and Strategy
2008 – 2010
Note: HP acquired EDS in 2008
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Experience IT Breakthrough Award-
winning Project Manager for global, enterprise PC Accessory Procurement Portal.
Originated policy to add “incident rate” and “user experience” to the criteria for yearly PC refreshes.
Dramatically reduces incident reports as owner of Problem Management Records (PMR) for hardware technology.
Consolidated and streamlined the PMR process by creating a SharePoint portal for sharing input.
Meets with vendors to foster partnership and define capabilities and advantages.
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Electronic Data Systems (EDS) – Bedminster, NJIT Hardware Architect & Strategist
2007 - 2008
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Experience Collaborated with portfolio teams to ensure synergy
across internal/external global clients.
Led major global hardware transition projects.
Defined strategic roadmaps for all hardware systems.
Created all standards for local/networked workstations and peripherals.
Managed hardware vendor relationships such as Dell, Microsoft and Intel.
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EDS - Kraft Foods AccountEast Hanover, NJIT Release Manager for Kraft Account
2006 - 2007
Note: Kraft Outsourced IT Department to EDS on 06/2006
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Experience Reported directly to the company CTO.
Defined strategic roadmaps for hardware, imaging systems, group end-user equipment, and managed output services.
Liaison between client representatives and EDS, facilitating tactical and strategic rollouts.
Assisted with Service Release Management (SRM) role including workstation hardware.
Managed a team doing physical hardware testing against created images.
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Kraft FoodsHead of Global Workstation Hardware Standards
2000-2006
Note: Kraft Acquired Nabisco in 2000
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Experience Managed standards and architecture for 70,000
machines across 72 countries.
Participated in Requests for Proposals, and made ‘go/no-go’ decisions related to hardware.
Updated over 240 policies to ensure validity of hardware/peripheral standards.
Taught enterprise workstation standards to 300+ business and IT support team members.
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NabiscoHead of National Computer Hardware Standardization Group
1999-2000
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Experience Standardized corporate desktop
equipment and resolved PC and peripheral problems.
Created Windows NT/Windows 2000 standard enterprise images.
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Education & Training
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Education University of Maryland, Bachelors of Science (BS)
Degree in Decision Information Sciences
Kraft Foods, Inc., Manager Training Program, 2005
George Washington University, Associates Certificate in Project Management, 2004
Nabisco, Inc., Professional Development Program (PDP), 2000
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Certifications Microsoft Certified Systems Administrator
(Windows 2000) Microsoft Certified Systems Engineer
(Windows 2000) Project Management Professional (2005;
re-up 2008) Information Technology Infrastructure
Library CompTIA A+ Certification
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Affiliations Institute of Electrical and Electronics
Engineers (IEEE), 2005 – 2006
Project Management Institute (PMI): New Jersey Chapter and IT Special Interest Group, 2003 – Present
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SENIOR END USER SERVICES STRATEGIST Eric Rehr - http://www.linkedin.com/in/ericrehr
973-202-0044