2012-2013 Quarterly Progress Report July to September 2012 ... · 2014 Internal Audit Plan 100% 0%...

2012-2013 Quarterly Progress Report July to September 2012

Report on progress on the 2011-2015 Delivery Program and 2012-2013 Operational Plan

About this Report

Integrated Planning and Reporting legislation requires that the General Manager provide a report on progress to the Council at least every six months in implementing the Delivery Program and Operational Plan. The preferred reporting practice for this report will be to provide quarterly

updates to ensure timely reporting on the progress of the plans.

This report also provides a status update of the Major Projects listed in the Operational Plan and the year to date progress for first quarter of 2012-2013 (July to September 2012).

Table of Content

Ensuring good Governance……………………………………………………………………………..1

Looking after our people………………………………………………………………………………….8

Helping our community prosper………………………………………………………………………..25

Looking after our environment…………………………………………………………………………31

Planning and providing our infrastructure…………………………………………………………….38

Port Macquarie-Hastings Council Quarterly Progress Report as at September 2012 1

Community Strategic Plan:Delivery Program Objective:

Lead Responsibility

Success Measures Annual Target

YTD Actual Due Date Comment on Progress

ExecServ 1. Review effectiveness of communication channels used.

100% 50% 31/10/2012 Ongoing. A wide range of channels is being utilised to reach a variety of audiences. Breakdown: Media Releases 97; E-news drops 9; Media Statements 22; Printed marketing material 43; Advertising print 6; Radio advertising 2; Website unique visitors 57,416; Social Media posts 118; Social media reach via posts 40,458; Major communications/public relations events 3 (Local Govt Week, Missile's Mission Olympic Live Site and Olympian Parade)

ExecServ 1. Number of CRG consultation processes undertaken

2# 0# 30/06/2013 Not commenced. No specific CRG consultation has been undertaken so far this year.

2. Publish quarterly newsletter to the CRG

4# 1# 30/06/2013 Ongoing. Newsletter relating to Glasshouse Report, Online survey in decision making, Local Government week and Upcoming consultation opportunities was sent out to members in August 2012.

ExecServ 1. Publish weekly ‘Council Matters’ column

48# 13# 30/06/2013 Ongoing. Council Matters is printed each week in Port Macquarie News, Wauchope Gazette and the Camden Haven Courier.

ExecServ 1. Publish ‘Community Connect’ newsletters

4# 1# 30/06/2013 Ongoing. The Community Connect newsletter has been distributed with rate notices in July 2012.

1.1.1.2 Continue liaison and consultation with the Community Reference Group (CRG)

1.1.1.3 Publish weekly ‘Council Matters’ information page

1.1.1.4 Publish four (4) ‘Community Connect’ newsletters annually

1.1 Engage the community in decision making by using varied communication channels that are relevant to residents1.1.1 Use a variety of tools to engage with the community in a manner that is representative, transparent and reflected in decision making.

Operational Plan Activity 2012 - 20131.1.1.1 Undertake a review of the communication channels used for engagement of the community



Lead Responsibility



OrgDev 1. Employee Opinion Survey undertaken

100% 0% 31/03/2013 Survey is held every 2 years approx - next scheduled for the week of 12-16 November 2012

OrgDev 1. Conference application process implemented

100% 0% 31/07/2012 Conferences budget has been consolidated to the Learning & Development section and all requests to attend conferences are currently being managed centrally. Complete

ExecServ 1. Annual Councillor training plan developed

100% 0% 1/03/2013 Not commenced. Councillor Induction program currently being undertaken.

2. Review Councillor Induction Policy

100% 0% 30/06/2013 No commenced. Councillor Induction program is currently underway, review will commence once program is complete.

ExecServ 1. Develop a 'Participation in Council Decision Making' participation strategy

100% 10% 24/12/2012 Not commenced. Survey results currently being analysed to inform the development of the participation strategy. Implementation on target for completion.

2. Implement 'Participation in Council Decision Making' participation strategy

100% 10% 30/06/2013 Not commenced. Survey results currently being analysed to inform the development of the participation strategy. Implementation on target for completion.


Lead Responsibility



ExecServ 1. Ongoing participation in MIDROC

100% 100% 30/06/2013 2 General Manager Advisory Committee Meetings held, one extraordinary due to Local Government Panel Review. A MIDROC Board meeting was not held due to Local Government elections.

1.3 Create strong partnerships between all levels of government and their agencies so that they are effective advocates for the community.1.3.1 Participate in active alliances that allows other agencies to make effective decisions that consider the needs of our community.

Operational Plan Activity 2012 - 20131.3.1.1 PMHC to continue to participate in the Mid North Coast Group of Councils meetings and sub-alliance groups.

Operational Plan Activity 2012 - 20131.2.1.1 Conduct biennial Employee Opinion Survey

1.2.1.2 Develop a centralised process for the application of attendance at conferences in line with budget centralisation

1.2.1.3 Conduct skills gap analysis to plan induction, training and ongoing support services for new Councillors

1.2.1.4 Develop and implement a community participation strategy to allow community members optimal participation in Council decision making processes

1.2 Create professional development opportunities and networks to support future community leaders1.2.1 Develop and implement corporate leadership practices that support the achievement of community goals


ExecServ 1. Regular attendance at Business Network meetings.

100% 100% 30/06/2013 1 Meeting with PMQ Business Chamber 2 Meetings with Tourism Board Executives

ExecServ 1. Quarterly meetings with State and Federal members

4# 5# 30/06/2013 1 Meeting Held with Leslie Williams, State Member 2 Meetings held with Rob Oakeshott, Federal Member 1 Meeting held with Minister Duncan Gay 1 Meeting Held with Andrew Stoner


Lead Responsibility



ExecServ 1. Annual Report adopted by Council & submitted to DLG

100% 25% 30/11/2012 Ongoing. Annual Report is currently being compiled.

ExecServ 1. Report Delivery Program status to Council

4# 1# 30/06/2013 Ongoing. This is the first quarterly report to Council on the Delivery Program this financial year.

ExecServ 1. Report Operational Plan status to Council

4# 1# 30/06/2013 Ongoing. This is the first quarterly report to Council on the Operational Plan for 2012-2013.

ExecServ 1. Implement the Internal Audit Plan

100% 5% 30/06/2013 Ongoing. Individual internal audit project scopes are currently under development.

ExecServ 1. Adoption of the 2013-2014 Internal Audit Plan

100% 0% 30/06/2013 Ongoing. Drafting of 2013-2014 Internal Audit Plan scheduled to begin during the third quarter. However, work has been undertaken to establish a strategic Internal Audit Plan to inform the 2013-2014 Internal Audit Plan as well as further future Internal Audit Plans.

ExecServ 1. Annual Review of Compliance Register

100% 0% 30/06/2013 No commenced. Review scheduled to commence in January 2013.

OrgDev 1. WHS policy and systems updated

100% 0% 31/08/2012 Policies are being reviewed in alignment with the agreed process and timeline developed with the implementation of the new WH&S Act. System requirements are being developed by Strategic Directions in conjunction with the full requirements for an HRIS

1.4.1.6 Review and update the Compliance Register

1.4.1.7 Ensure the Workplace Health and Safety policy. Practices and systems are current and in line with the 2012 WHS revised legislation

1.3.1.3 Senior management attendance at quarterly meetings with State and Federal Members of Parliament

1.4 Demonstrate conscientious and receiptive civic leadership1.4.1 Comply with Local Government legislation, policies and agreed standards and communicate the impacts of this to the community

Operational Plan Activity 2012 - 20131.4.1.1 Produce PMHC Annual Report in line with the legislation

1.4.1.2 Report progress against the Delivery Program to Council bi-annually

1.4.1.3 Report progress against the annual Operational Plan to Council bi-annually

1.4.1.4 Implement the 2012-2013 Internal Audit Plan.

1.4.1.5 Develop and adopt the 2013-2014 Internal Audit Plan

1.3.1.2 Regular attendance by senior management at Business Network Meetings


ExecServ 1. Review of the Privacy Management Plan

100% 0% 30/06/2013 No commenced. Review scheduled to commence later in the year.

ExecServ 1. Annual Review of Council Policy Register

100% 0% 30/06/2013 Ongoing. Review of Policy Register is continuing through out the year.

ExecServ 1. Off-site Council Meetings conducted

2# 0# 30/06/2013 Not commenced. Council Meeting dates for 2013 have not yet been determined.

Delivery Program Objective:

Lead Responsibility



FinServ 1. Monthly Review of Financial Position and Major Projects Report

12# 2# 30/06/2013 Not achieved. It was decided that the August report be the first for the 2012-2013 financial year. June 2012 results reported to Executive with formal report to go to Council in November 2012 after auditors report received.

2. Quarterly Budget Review Statement to Council

4# 0# 30/06/2013 Ongoing. The quarterly budget review statement will be reported to the October Council meeting as per the timeline.

FinServ 1. Investment return to exceed benchmark

100% 25% 30/06/2013 Achieved. Return on investments exceeded benchmark in July, August and September.

2. Monthly Investment Report to Council

11# 2# 30/06/2013 Not achieved. June and July reports went to Council. August report not able to go to September meeting due to the meeting date being 5th September. Data for the previous month is not available in this timeframe.

3. Review Investment Policy

100% 0% 30/06/2013 Not Commenced. This review is due June 2013.

FinServ 1. Audited Financial Statements lodged with the DLG

100% 0% 7/11/2012 Not commenced. Financial Statements due for lodgement with the DLG November 2012.

2. BAS, Payroll Tax, FBT return and ABS return lodged by relevant due dates

100% 25% 30/06/2013 Achieved. All statutory returns lodged by the due date.

3. Financial statements prepared and audited

100% 100% 30/09/2012 Completed. Annual financial statements prepared and audited September 2012.

1.4.2.1 Monitor and report on Council’s financial Position

1.4.2.2 Optimise Council’s investment returns (within policy, the Local Government Act and Regulations)

1.4.2.3 Ensure all statutory financial reports and returns are completed in an accurate and timely manner

1.4.1.8 Review of the Privacy Management Plan

1.4.1.9 Review of Council policy register

1.4.2 Manage Council’s financial assets & to provide accurate, timely and reliable financial information for management purposes.

Operational Plan Activity 2012 - 2013

1.4.1.10 Conduct two (2) off-site Council meetings during 2012-2013


FinServ 1. 2013-2014 Budget adopted by Council

100% 0% 30/06/2013 Not Commenced. Budget due for adoption by Council June 2013.

2. Develop draft 2013-2014 Annual Budget

100% 0% 31/01/2013 Not commenced. Development of draft 2013-2014 Annual Budget to commence October 2012.

3. Table the draft 2013-2014 budget at the April 2013 Council meeting for placing on public exhibition

100% 0% 24/04/2013 Not commenced. This is due to go to Council in April 2013.

4. Update the Long Term Financial Plan in line with the draft 2013-2014 draft budget

100% 0% 28/02/2013 Not commenced. Work on the revised LTFP due to commence October 2012.


Lead Responsibility



BusServ 1. Establishment a Procurement Steering Group

100% 0% 31/07/2012 Not achieved. This steering group will be established following internal review.

2. Implement the actions as listed in the procurement roadmap

100% 10% 30/06/2013 Not achieved. Initial planning has begun for the implementation of the road map. A Procurement & Contracts officer has recently been recruited.

3. Review the Purchasing policy and procedure

100% 0% 31/03/2012 Not achieved. The purchasing policy and procedure is scheduled for review this financial year.


Lead Responsibility



BusServ 1. Quarterly Review of the Risk Register and report results to the Audit Committee

4# 1# 30/06/2013 Achieved. Corporate Risk Register and review progress reported to Audit Committee on a quarterly basis.

BusServ 1. Annual Review of Insurance Coverage completed and renewals in place

100% 0% 30/06/2013 Not achieved, Review due to be completed in June 2013.

Operational Plan Activity 2012 - 20131.4.4.1 Review the Corporate Risk Register on a quarterly basis

1.4.4.2 Annual review of insurance coverage

1.4.3 Provide procurement, tendering and purchasing (including Store) services to the organisation

Operational Plan Activity 2012 - 20131.4.3.1 Review current procurement processes to achieve cost savings across the organisation

1.4.4 Management of risk for Council and the community

1.4.2.4 Develop Annual Budget and update Long Term Financial Plan



Lead Responsibility



OrgDev 1. Update the Human Resources System

100% 0% 30/06/2013 Ongoing. HRS is currently under review. Will be incorporated into specification for new system.

OrgDev 1. All employees to attend Equal Employment Opportunity & Anti-Discrimination training

100% 0% 30/06/2013 Ongoing. Code of conduct training is conducted periodically and was last held in 2011. In the intervening period Council ensures that key identified staff including new employees receive a basic level of understanding that is delivered via a range of methods. Short presentation during induction, copies of our polices and code of conduct and more specific training should an area display a need.

OrgDev 1. Learning & Development Policies reviewed

100% 1% 31/12/2012 L&D policies will be reviewed alongside other divisional and sectional policies - have currently reviewed the educational Assistance policy

OrgDev 1. Establish organisational benchmarks for Equal Employment Opportunities

100% 0% 30/06/2013 The existing management plan is due for review and will need to be completed in this current financial year. No action in first quarter


Lead Responsibility



ComDev 1. Customer satisfaction level to be >75%

75% 90% 30/06/2013 Achieved. Customer satisfaction rates with the performance of staff in the customer service unit (the customer call centre and client centres in Port Macquarie, Wauchope and Laurieton) remains very high.

DevAss 1. Relevant staff available at the designated times and days

100% 100% 30/06/2013 Duty Planner and Surveyor available Monday to Thursday each week.

1.5.1.1 Measure customer satisaction against the Standard of Service targets every six months

1.5.1.2 Provide a Duty Planner & Surveyor for customer enquiries at the Customer Service counter Monday-Thursday 8:30am – 1:00pm

1.4.5.2 Conduct training to ensure staff awareness of EEO and Anti Discrimination policies

1.4.5.3 Ensure EEO principles are reflected in learning and development, recruitment and selection practices

1.4.5.4 Identify and provide where possible employment and development opportunities for EEO target groups

1.5 Implement innovative, fact based business practices1.5.1 Efficiently address community needs with responsive front line counter and call centre customer services that meet agreed standards


1.4.5 Create a workplace that reflects Equal Employment Opportunity (EEO) principles

Operational Plan Activity 2012 - 20131.4.5.1 Update the Human Resources System (HRS) to allow recording and reporting of Equal Employment Opportunities (EEO)


ComDev 1. 75% of calls answered within service level agreement standards.

75% 77% 30/06/2013 Achieved. Telephone calls have been answered within agreed service levels. The target of 75% was achieved in August. The target was surpassed in July with 77% and September with 79% respectively.

2. Abandoned calls less than 3%

3% 2% 30/06/2013 Achieved. The target was achieved in all 3 months of this reporting period.

ComDev 1. Review of Customer Service Charter undertaken

100% 90% 31/03/2013 Achieved. The final version of the customer service charter will be submitted at a Council meeting in the near future

ComDev 1. Review completed and changes tabled at a meeting of Council for consideration

100% 0% 31/12/2012 Not commenced. To be undertaken as part of the customer experience review of policies relating to customer service in the next quarter.


Lead Responsibility



OrgDev 1. Implementation of the TRIM document management system

100% 100% 30/11/2012 TRIM is implemented now need to move on to the utilisation and transfer of data from other systems to trim


Lead Responsibility



DevAss 1. Average Complying Development Certificates processed within 7 days

7 Days 6 Days 30/06/2013 30 Complying Development Applications determined for the period, with a average processing days of 6 days.

2. Average Construction Certificates processed within 14 days

14 Days 10 Days 30/06/2013 102 Construction Certificated determined for the period, with an average of 11 processing days.

3. Average Gross Development Applications processed within 90 days

90 Days 72 Days 30/06/2013 202 Development Applications determined for the period with a gross average processing days of 72 days (Note: does not include Section 96 Applications)

4. Median Development Applications processed within 40 days

40 Days 34 Days 30/06/2013 202 Development Applications determined for the period with an average processing days of 34 days. (Note: does not include Section 96 Applications).

1.5.2 Provide and maintain information management system that meets user requirements

Operational Plan Activity 2012 - 20131.5.2.1 Implementation of the TRIM document management system

1.5.3 Ensure ratepayer value for money through continual improvement in quality and efficiency of Council services

Operational Plan Activity 2012 - 20131.5.3.1 Ensure efficient processing of development applications, construction certificates and complying development certificates.

1.5.1.3 Calls answered within service level agreements standards

1.5.1.4 Undertake a review of the Customer Service Charter

1.5.1.5 Undertake a review of the Complaints Management policy and procedure.


Lead Responsibility



ComDev 1. Assessments completed within one month of application

100% 100% 30/06/2012 All liquor applications reviewed within one month of application

ComDev 1. All application processed within 14 days

14 Days 14 Days 30/06/2012 All liquor applications have been processed for quarter

ComDev 1. Number of interactions involving Recreation and Building & Community Development projects

5# 3# 30/06/2012 Achieved. Planning with Recreation to develop funding application for next stage of Smoke Free Outdoor Policy at Sporting facilities. Interaction with Recreation about community engagement for Shelly Beach Planning with Buildings around Homeless Information and Support Centre Gordon Street

2. Number of other public areas implemented as smoke free

3# 22# 30/06/2012 Ongoing. Smoke Free Outdoor Areas Policy implemented on 1 September at 22 restaurants with outdoor dining areas on council land

3. Percentage of playgrounds implemented as smoke free

100% 100% 30/06/2012 Achieved. All playgrounds across LGA are now smoke free

Operational Plan Activity 2012 - 20132.1.1.1 Undertake crime risk assessments and CPTED assessments on new developments or on request

2.1.1.2 Act as a consent authority for liquor licences and make assessment on liquor licence applications

2.1.1.3 Improve existing public spaces and ensure future public spaces are safe and accessible

Community Strategic Plan: 2.1 Create an environment and culture that allows the Port Macquarie-Hastings community to feel safe

Delivery Program Objective: 2.1.1 Provide leadership in implementing safety initiatives.


Rec&Build 1. Deliver approved lifeguard services

100% 9% 30/06/2012 Ongoing. Only one week of the lifeguard season has been delivered this quarter in accordance with the seasonal plan. Future reports will have program delivered meeting annual allocation.

2. Deliver lifeguard education programs to schools and community groups

1250# 0# 30/06/2012 Yet to commence. Lifeguard education program to be delivered during term four 2012.

Lead Responsibility

Success Measures Target YTD Actual Due Date Comment on Progress

InfraServ 1. Conduct quarterly Local Emergency Management Committee Meetings

4# 1# 30/06/2012 Ongoing, Local Emergency Management Committee meeting held within the reporting period.

Rec&Build 1. Condition based reports prepared for RFS & SES assets

100% 25% 30/06/2012 Ongoing. Condition based assessments of all RFS and SES facilities have been undertaken. Reports yet to be developed.

2. Inspect RFS and SES assets

100% 25% 30/06/2012 Ongoing. Maintenance services delivered in accordance with facility cleaning schedule.

InfraServ 1. Complete a review of the DISPLAN

100% 25% 30/06/2012 Ongoing, DISPLAN currently under review by LEMC.

InfraServ 1. Implement Risk Management Plan actions for current financial year

100% 25% 30/06/2012 Ongoing. Risk management plan actions being implemented.

Lead Responsibility


Compliance 1. Annual Report prepared on the building & fire safety audit inspection regime

100% 25% 30/06/2012 Annual Report for the 2011-12 reporting year is attached.

2.1.3.1 Monitor and report on compliance with building standards, including fire safety requirements

2.1.2.1 Coordinate the PMH Local Emergency Management Committee

2.1.2.2 Provide and maintain buildings for Rural Fire Service and State Emergency Service

2.1.2.3 Coordinate the emergency disaster plan (DISPLAN)

2.1.2.4 Implement Council actions included within the LGA Bush Fire Risk Management Plan

Delivery Program Objective: 2.1.3 Implement inspection, compliance and education practices that ensure acceptable levels of public and environmental health; as well as building and fire safety standards


2.1.1.4 Manage and deliver approved lifeguard services

Delivery Program Objective: 2.1.2 Advocate for, support and coordinate emergency management services



2. Percentage of Building related complaints responded to within set customer service standards.

80% 46% 30/06/2012 The below target performance can be attributed to (1) there being a vacancy for a Compliance Building Surveyor and (2) the volume of work being requested in the reporting period.

Compliance 1. Annual Report prepared on community compliance with legislation and regulations

100% 100% 30/06/2012 Companion Animals report completed for Council's Annual Report.

2. Percentage of complaints regarding regulatory and companion animals responded to within the set customer service standards

80% 95% 30/06/2012 achieved CRM's attended to in required timeframes

Rec&Build 1. Educational material and Delivery Program developed and implemented.

100% 0% 30/06/2012 Yet to commence. No educational programs delivered during this quarter.

2. Investigations undertaken in relation to all reported illegal tree works.

100% 25% 30/06/2012 Ongoing. All reported breaches of DCP Tree Management Provisions within the quarter have been investigated by staff.

Compliance 1. Companion Animal education programs conducted for schools and the public

20# 3# 30/06/2012 Education talks undertaken at all libraries with children under the age of 6

D&E (Build&Dev) 1. Critical stage inspections carried out

100% 100% 30/06/2012 Achieved 100% of critical stage inspections carried out.

W&S 1. Number of environmental issues relating to the operation of the sewer network

0# 1# 30/06/2012 Ongoing. One recorded surcharge from sewer system reported to environmental hotline.

2. Number of public health issues relating to water quality

0# 0# 30/06/2012 Ongoing. No public health issues recorded.

2.1.3.4 Provide for the effective, responsible care and management of companion animals

2.1.3.6 Deliver water and sewer services to ensure public health and safety

2.1.3.2 Provide Ranger and law enforcement services to achieve compliance with legislation and regulations

2.1.3.3 Advise residents on and achieve compliance with, Council’s Tree Management requirements within the Development Control Plan

2.1.3.5 Undertake building and plumbing inspections to ensure compliance with relevant legislation, standards and approvals


Lead Responsibility


ComDev 1. Training/mentoring opportunities provided

4# 1# 30/06/2012 Achieved. First annual YAC Master Group Planning Day held in July. Training opportunities provided to YAC members on the day and for projects planned 2012-2013

2. YAC Meetings held 12# 3# 30/06/2012 Ongoing. Local YAC sub groups have held regular meetings during this period, with one YAC Master Meeting held.

CultDev 1. Develop and deliver school holiday workshop programs

4# 10# 30/06/2012 Achieved July School Holiday Program - 4 workshops October School Holidays - 6 workshops

2. Hold weekend youth workshops

100% 1% 30/06/2012 Achieved - Hard Core Acting workshop held for youth aged 13 - 15.

ComDev 1. Evaluation of all events undertaken

100% 100% 30/06/2012 Meetings with activities held in Port Macquarie, Laurieton and Wauchope.

2. YAC sponsored events/programs

3# 1# 30/06/2012 Ongoing. YAC Master Planning Day held in July. Project planning for 2012-2013.

ComDev 1. Skills building activities undertaken

2# 0# 30/06/2012 Ongoing. Development of capability skills development is underway.

ComDev 1. Capacity building activities to be undertaken

4# 1# 30/06/2012 Achieved. Capacity building activities undertaken as part of the Friday Night Wauchope Youth Program. Capacity building activities undertaken during YAC meetings and projects.

2.2.1.5 Provide a range of capacity building opportunities for young people

2.2.1.2 Provide a range of public programs that encourage participation and engagement for young people

2.2.1.3 Support and facilitate youth focused events/programs

2.2.1.4 Undertake skills building activities with Aboriginal young people

Delivery Program Objective: 2.2.1 Build capacity in the community to support young people

Operational Plan Activity 2012 - 20132.2.1.1 Coordinate and mentor the Youth Advisory Committee (YAC)

Community Strategic Plan: 2.2 Provide young people with a range of leisure activities and opportunities for personal development


Lead Responsibility


ComDev 1. Healthy lifestyle initiatives implemented

2# 2# 30/06/2012 Move Eat Live Well Program in progress. 9 x 10 week exercise classes July-Sept. Community Garden project commenced.

ComDev 1. Social and/or health advocacy activities undertaken

2# 2# 30/06/2012 Ongoing. Advocacy for Homeless Persons Support and Information Centre. Advocated for promotion of child and family friendly programs and information on Council's website

Lead Responsibility


ComDev 1. Emerging issues addressed

2# 1# 30/06/2012 Ongoing. Continued to support the need for a homelessness information centre.

ComDev 1. Review of the Social Strategy

100% 100% 30/06/2012 Achieved. Social Strategy 2011 - 2015 placed on public exhibition for 28 days. Feedback received from community, responded to and Social Strategy updated accordingly. Social Strategy now completed

ComDev 1. Annual report of achievements for the previous financial year tabled at a Council meeting

100% 25% 31/08/2012 Annual Report of Achievements will be submitted at the next quarter.

2. Number of strategies implemented on time and on budget

100% 25% 30/06/2012 Ongoing. Projects including installation of accessible ramps at Wauchope Indoor Stadium and Arts Hall have been achieved.

3. Quarterly reports prepared for Executive Group

4# 1# 30/06/2012 Achieved. 1 quarterly report was submitted

2.3.1 Advocate for health and social services in accordance with the Social Strategy


Delivery Program Objective: 2.4.1 Work with community groups to build capacity on social justice issues

Operational Plan Activity 2012 - 20132.4.1.1 Advocate for special needs groups in the community and develop partnerships relating to special needs groups.2.4.1.2 Review the 2010-2015 Social Strategy

2.4.1.3 Implement and monitor the Disability Discrimination Act Action Plan 2008-2018 subject to budgetary approval

2.3.1.1 Implement healthy lifestyle programs

2.3.1.2 Advocate for increased social & health services i.e. housing, education, integrated transport, employment, medical and participate in the medical health network

Community Strategic Plan: 2.4 Develop partnerships within the community to build on existing strengths and improve areas of social disadvantage

Community Strategic Plan: 2.3 Provide medical and social services for all members of the community



ComDev 1. Access Committee Meetings held

6# 3# 30/06/2012 Achieved. Access Committee meetings were held in July, August and September.

2. Number of staff trained in AUSLAN

6# 6# 30/06/2012 Completed. Customer Service, Glasshouse, Library Services, Event Coordinator and Aged & Disability Officer have been trained in Auslan sign language so as to communicate with the deaf and hearing impaired community.

ComDev 1. By the 31st August 2012, identify the Reconciliation action Plan strategies to be implemented in 2012-2013

100% 50% 30/11/2012 Achieved. Aboriginal Reconciliation Action Plan is a standing agenda item at the Bearlay meeting and quarterly reports of achievements as well as discussions on what is planned for the next quarter are discussed. This includes discussions on priorities for the group.

2. Implementation of the identified Reconciliation Action Plan Strategies

100% 25% 30/06/2012 Ongoing. Strategies are being progressively implemented.

ComDev 1. Aboriginal Reconciliation action Plan reviewed

100% 10% 30/11/2012 Not achieved. Working with Bearlay Interagency to assess current plan and develop a framework for the new aboriginal reconciliation strategy.

ComDev 1. 15 Community grants provided in accordance with the community grants program guidelines, within approved budgets and within designated timeframes.

100% 0% 30/06/2012 Not achieved. Grants process delayed and will be reported to the November 2012 meeting.

2.4.1.6 Review and implement the 2013-2018 Aboriginal Reconciliation Action Plan

2.4.1.7 Coordinate community development funding programs

2.4.1.4 Coordinate and facilitate the Access Committee

2.4.1.5 Work with the Bearlay Interagency to identify and prioritise strategies in the Aboriginal Reconciliation Action Plan 2008-2012


Lead Responsibility


ComDev 1. Seniors week program developed

100% 25% 31/01/2013 Commenced. Seniors Week will be held in March 2013 and will be a Seniors Expo providing information and community connection for newly arrived and newly retired seniors. The event planning has commenced including an application submitted for the NSW Govt Seniors Week Grant and application to Panthers for free use of the venue. A Seniors Week working groups has been established with representatives from local Seniors organisations.

ComDev 1. Evaluation of Seniors Week undertaken

100% 100% 31/05/2013 Completed. Evaluation of Seniors Week event has been undertaken

ComDev 1. NAIDOC Week program implemented

100% 0% 31/07/2012 Completed. A very successful NAIDOC week calendar of events was held in July 2012.

ComDev 1. Evaluation undertaken

100% 0% 31/08/2012 Underway. NAIDOC evaluation is being undertaken

ComDev 1. Reconciliation Week program implemented

100% 0% 30/04/2013 Not achieved. Reconciliation week does not occur until the fourth quarter and activities will be implemented at that time.

ComDev 1. Evaluation of Reconciliation Week undertaken

100% 0% 30/06/2012 Not achieved. Reconciliation Week occurs in the last quarter and activities and participation rates will be evaluated at that time.

2.5.1.04 Evaluate the NAIDOC Week programs for participation rates and activities supported

2.5.1.05 Reconciliation Week program of activities developed and implemented

2.5.1.06 Evaluate the Reconciliation Week programs for participation rates and activities supported

Delivery Program Objective: 2.5.1 Provide sponsorship and expertise to community groups coordinating social and community events

Operational Plan Activity 2012 - 20132.5.1.01 Seniors Week program developed and implemented

2.5.1.02 Evaluate the Seniors Week programs for participation rates and activities supported

2.5.1.03 NAIDOC Week program developed and implemented

Community Strategic Plan: 2.5 Create events and activities that promote interaction and education


ComDev 1. IDPwD program implemented

100% 20% 30/12/2012 Commenced planning of International Day of People with Disability which will be 2 events on Friday 30 November 2012: During the day a wheelchair cavalcade; and that evening The Party at the Pier which is a disco for young people with a disability

ComDev 1. Evaluation of IDPwD undertaken

100% 100% 31/01/2013 Completed. Evaluation of International Day of People with Disability has been undertaken

ComDev 1. Grant funding application submitted

100% 0% 30/12/2012 Not achieved. Grant applications do not open until the second quarter with planned activity to occur in the third quarter.

2. Measure the event participation rate

100% 0% 31/03/2013 Not achieved. This event does not occur until the third quarter and will be measured at that time.

ComDev 1. Evaluation of Youth Week undertaken

100% 100% 30/06/2012 Achieved. Evaluation complete. Evaluation / Acquittal submitted to NSW Local Government Organisation, Youth Week. Won two state awards, Best Local Youth Week Program 2012, Most Innovative Youth Week Program 2012.

2. Youth Week program developed

100% 33% 28/02/2013 Ongoing. Still in development stage planned for April 2013.

CultDev 1. Evaluation of Heritage Festival Program undertaken

100% 0% 30/06/2012 Not achieved. Heritage Festival falls in early 2013.

2. Heritage Festival program developed

100% 0% 28/02/2012 Not achieved. Heritage Festival falls in early 2013.

CultDev 1. Community grants program advertised by May and allocated on time and within budget allocations.

100% 100% 30/06/2012 Achieved. Report presented to October 2012 Council meeting.

2.5.1.10 Develop and implement a program of activities for Youth week

2.5.1.11 Coordinate the development of the Heritage Festival program and promotion of the festival

2.5.1.12 Deliver the annual Glasshouse Community Grants Scheme

2.5.1.07 Develop and implement a program of activities for the International Day for People with a Disability (IDPwD)

2.5.1.08 Evaluate the IDPwD programs for participation rates and activities supported

2.5.1.09 Seek grant funding to undertake an intergenerational forum for Aboriginal women for International Women’s Day if grant funding achieved


Lead Responsibility


CultDev 1. Minimum of four grant applications applied for

4# 0# 30/06/2012 Not achieved. No grants applied for year to date.

CultDev 1. Number of participants in School Education Programs

6180# 2323# 30/06/2012 Achieved. An increase of 6% on previous period.

2. Number of School Education Programs delivered

123# 22# 30/06/2012 On target. Number of programs delivered has decreased on previous year, however programs delivered were larger in size, resulting in overall growth in participants

CultDev 1. Number of participants (Minimum 15 participants per program)

15# 27# 30/06/2012 Achieved. Greater than 15 participants.

2. Number of program opportunities

2# 1# 30/06/2012 Achieved. Nava Professional Development for Visual Artists.

CultDev 1. Education program developed

100% 0% 30/11/2012 Not achieved. Due 30th November 2012

2. Number of participants in cultural appreciation programs

311# 91# 30/06/2012 Achieved. 91 Events delivered including Public Programs, Disability programs and Education Programs.

CultDev 1. Development opportunities undertaken

2# 1# 30/06/2012 Achieved. Refer 2.5.2.3

2. Number of participants in the development opportunities (Minimum 10 participants per event)

10# 27# 30/06/2012 Achieved. Refer 2.5.2.3

CultDev 1. Number of programs supported

74# 22# 30/06/2012 Achieved. 22 Programs delivered,2.5.2.6 Engage with educational establishments to deliver relevant training opportunities for teachers and students

2.5.2.3 Coordinate training opportunities relevant to heritage volunteers, performing and visual artists

2.5.2.4 Implement cultural appreciation and audience development through public programs

2.5.2.5 Implement professional development opportunities for artists working in the creative industries

Delivery Program Objective: 2.5.2 Deliver cultural and heritage education programs

Operational Plan Activity 2012 - 20132.5.2.1 Seek external grant funding to supplement Glasshouse resources

2.5.2.2 Implement school education programs for performing and visual artists engagements


CultDev 1. Number of actions delivered from the Hastings Muesums Program

4# 2# 30/06/2012 Achieved. Provided Volunteer Training to Museums Program; and continuation of the Migrations Heritage Project.

CultDev 1. Minimum number of grant applications applied for

4# 1# 30/06/2012 Achieved. Funding received from Museums & Galleries NSW for volunteer training on heritage collection documentation.

Lead Responsibility


ComDev 1. Rural network meetings

6# 2# 30/06/2012 Rural network meetings held bi-monthly

Lead Responsibility


ComDev 1. Grant applications supported for Public Halls and Community Buildings

5# 3# 30/06/2012 Grants assistance provided to community groups.

ComDev 1. Attend a minimum of two S355 committee meetings per facility

100% 25% 30/06/2012 Achieved. Five s355 halls management committee meetings attended in this quarter.

2. Number of facilities managed/inspected annually

100% 25% 30/06/2012 Achieved. Community halls are being maintained as scheduled for this quarter.

3. Quarterly financial reports provided to s355 Committee

100% 30% 30/06/2012 Achieved. Three quarterly financial reports have been provided to s355 halls management committees this quarter.

Delivery Program Objective: 2.6.2 Create access to community facilities that allow a range of social, health and wellbeing activities

Operational Plan Activity 2012 - 20132.6.2.1 Seek grant funding to sustain and improve public halls and community buildings

2.6.2.2 Support S355 committees in the operation of existing community facilities

Delivery Program Objective: 2.6.1 Work with rural communities to evaluate and identify needs

Operational Plan Activity 2012 - 20132.6.1.1 Participate in the rural communities network

2.5.2.7 Provide support to the Hastings Museums Program

2.5.2.8 Seek external grant funding to assist in the maintenance of heritage sites

Community Strategic Plan: 2.6 Provide social and community infrastructure and services


ComDev 1. Environment and Creativity Centre Masterplan completed

100% 10% 21/12/2012 Not achieved. Delays were experienced as additional flood study and encroachment analysis was required. It is anticipated that a report will be provided to Council in December.

Com Dev 1. Relevant Headspace initiative meetings attended

100% 33% 30/01/2013 Ongoing. Meetings attended as requested to progress the implementation of Headspace.

Com Dev 1. Assessments analysed within 30 days of receipt

100% 100% 30/06/2012 Achieved. Assessments have been analysed within required timeframes.

CultDev 1. Accessible Public Programs implemented

2# 2# 30/06/2012 Ongoing. The Access Friendly project which assists businesses and retailers be access friendly has commenced. Access Maps created for Laurieton, Wauchope and Port Macquarie and i-phone App has commenced

2. Minimum number of 10 participants in each program

10# 6# 30/06/2012 Achieved. Art & Alzheimer's Program and Creatability Mental Health Workshops delivered - 6 in total with more than 10 participants in each.

CultDev 1. Number of community hire groups

10# 8# 30/06/2012 Not achieved. A proposal to amend the fee structure will be presented to the October Council Meeting to assist in community groups accessing the venue.

Lead Responsibility


BusServ 1. Services are delivered within budget

100% 25% 30/06/2012 Achieved. Crematorium and Cemetery Services delivered within budget.

BusServ 1. Undertake maintenance schedule

100% 25% 30/06/2012 Achieved. Maintenance schedule is on target, and is ongoing throughout the year.

2.6.3.2 Provide perpetual maintenance in cemeteries according to adopted service standards

2.6.2.7 Provide access to Glasshouse facilities through venue hire opportunities

Delivery Program Objective: 2.6.3 Provide a range of cemetery and crematorium facilities and services in a sustainable manner

Operational Plan Activity 2012 - 20132.6.3.1 Deliver crematorium and cemetery services and facilities within budget

2.6.2.3 Complete the Masterplan for the Environment and Creativity Centre (ECC)

2.6.2.4 Work with the community on the Headspace initiative to support its implementation in the local government area

2.6.2.5 Undertake Social Impact Assessments on relevant Development Applications

2.6.2.6 Develop & implement accessible public programs that encourage participation and engagement in the arts for people with a disability/socially disadvantaged groups


Lead Responsibility


ComDev 1. Number of volunteers per program

4# 383# 30/06/2012 Ongoing. Volunteers continue to support a number of Council programs.

Rec&Build 1. Training programs offered within the Local Government Area

2# 0# 30/06/2012 Yet to commence. No appropriate courses have been run in the PMH area during this quarter.

ComDev 1. Number of community, sporting, cultural and recreational groups given support/assistance

100% 100% 30/06/2012 Groups assisted

Rec&Build 1. Number of events utilising Council open spaces and facilities

344# 60# 30/06/2012 Ongoing. 60 community based events have been held in parks and reserves during this review period.

Lead Responsibility


CultDev 1. Number of participants

125000# 28041# 30/06/2012 Not achieved. Total visitation to cultural programs for the quarter was 28,041 which was an 8% decrease on the previous period. Reduction in Gallery visitation which is due to some lengthy exhibition change-overs in the period.

2. Number of programs delivered

420# 119# 30/06/2012 Achieved. Whilst the number of events/exhibitions has decreased, the visitation has only fallen marginally - indicating larger participation in the events/exhibitions delivered.

2.8.1.01 Develop and implement an artistic and cultural program which supports best arts practice in line with state and national arts industry bodies

Community Strategic Plan: 2.8 Promote cultural and artistic expression

Delivery Program Objective: 2.8.1 Implement arts and cultural programs that engage the community and deliver a range of high quality performing and visual arts and cultural development services.


Operational Plan Activity 2012 - 20132.7.1.1 Develop & implement volunteer policy and programs for Council facilities

2.7.1.2 Offer NSW Sport & Recreation capacity building programs

2.7.1.3 Build capacity within community and cultural groups by working with these groups to access grant funding

2.7.1.4 Facilitate access to open spaces and Council recreation facilities for community events

Community Strategic Plan: 2.7 Empower the community to be active and involved in community life

Delivery Program Objective: 2.7.1 Encourage and build capacity for community groups to be active and self sustaining


CultDev 1. Evaluation feedback obtained (80% satisfaction)

80% 100% 30/06/2012 Achieved. Public Programs Feedback Form indicated 100% would recommend the program to others.

2. Number of community groups worked with and number of attendees

55# 8# 30/06/2012 On target. For attendees refer to 2.8.1.1.

CultDev 1. Ensure all works are included in the gallery collection catalogue and online

100% 100% 30/06/2012 Achieved. The basic Collection catalogue is up to date. The Gordon Darling grant activities involves the whole Collection being professionally photographed.

2. Number of times works from the Council’s art collection exhibited in Glasshouse during 2012-2013

4# 0# 30/06/2012 Not achieved. The next exhibition of the Collection in the Gallery is December 2012. Selections of the Collection are currently on display in the upstairs foyer and meeting rooms of the Glasshouse.

CultDev 1. Six Annual Exhibitions

6# 10# 30/06/2012 Achieved. 12 Exhibitions were held over the September quarter.

CultDev 1. Heritage Programs implemented

2# 0# 30/06/2012 Not completed. Audio-Visual Interpretation Project commenced and Exterior Projections onto the Glasshouse wall also commenced. Due to complete end March 2013.

2. Minimum participants in the heritage programs

250# 328# 30/06/2012 Achieved. 328 Participants in the Public Programs associated with Of Love and War.

CultDev 1. Two Heritage exhibitions

2# 1# 30/06/2012 Achieved. Of Love and War presented August-September 2012.

CultDev 1. Theatre programs performed

12# 13# 30/06/2012 Achieved. 13 shows have been presented by the Glasshouse.

2.8.1.04 Develop an annual exhibition program that shows a diverse mix of contemporary art

2.8.1.05 Develop and deliver a heritage program based on the history of the Glasshouse site & local area

2.8.1.06 Contribute to the exhibition program with heritage content

2.8.1.07 Develop and deliver an annual professional performing arts season

2.8.1.02 Build and develop links with the local community, business networks, regional and national government bodies to deliver cultural program

2.8.1.03 Manage Council art and heritage collection including acquisition, cataloguing and conservation


CultDev 1. Attendance at events increased

3% 18% 30/06/2012 Achieved. Attendance at Theatre Events, and Public Program and Education Events has increased by 18% on the previous year for the same reporting period.

2. Public relations value received

3% 0% 30/06/2012 Not achieved. Data is not currently available to measure this target.

3. Website visitation 74124# 20725# 30/06/2012 Achieved. Website received 20,725 visits in the quarter.

CultDev 1. Increase retail and catering turnover

3% 0% 30/06/2012 Not completed. A report will be presented to the October Ordinary Meeting of Council regarding the tender for Glasshouse Catering.

2. Number of conferences

3% 3% 30/06/2012 Achieved. The number of conferences/meetings held within the Glasshouse has increased by 3% on previous year in the corresponding period.

3. Number of visitations 3% 87% 30/06/2012 Achieved, The visitation for commercial/community hire activity increased by 87% (due to the Dance Eisteddfod being held in the Glasshouse during the current period).

4. Revenue 3% 35% 30/06/2012 Achieved, Commercial Hire income has increased by 35% over the corresponding period compared to previous year.

CultDev 1. Number of commercial hirers

10# 13# 30/06/2012 Achieved. The Venue was hired by 13 Commercial hirers in the September quarter.

2. Number of community hirers

10# 8# 30/06/2012 Not achieved. A report will be presented to the October Council meeting on amending the fee structure to encourage greater utilisation of the Venue by the Community.

2.8.1.10 Provide venue hire opportunities that support cultural and artistic expression

2.8.1.09 Implement Glasshouse business plan focussing on catering, retail, visitor services, conferencing, visitations and increase revenue streams

2.8.1.08 Promote participation and engagement of arts and cultural activities through marketing strategy


CultDev 1. Increase revenue from ticket sales

$118,150 $35,051 30/06/2012 Achieved. Significant increase on prior year of 58%, due primarily to the timing of the Eisteddfod and the introduction of customer transaction fees in line with industry practice.

2. Number of external ticketed events

7# 11# 30/06/2012 Achieved. 11 different performances were ticketed from 2 separate events.

3. Number of tickets sold

59250# 17824# 30/06/2012 Achieved. Significant increase on prior year of 28%, due to Dance Eisteddfod being held in the Glasshouse in 2012/2013.

CultDev 1. New partnerships developed

2# 1# 30/06/2012 Achieved. Partnership entered into with Nava.

Lead Responsibility


Rec&Build 1. Promotional activity undertaken

1# 1# 30/06/2012 Ongoing. A media campaign informing residents of the installation of improved maritime infrastructure at McInherney Park has been delivered during this review period.

Rec&Build 1. Promotional activity undertaken

1# 0# 30/06/2012 Yet to commence. No significant educational materials have been delivered during this review period.

ExecServ 1. Report on the Sporting Funds activities for 2011/2012

100% 100% 30/11/2012 Achieved. Report on the annual activities of the PMH Sporting Fund was presented at the September 2012 Council Meeting.

Operational Plan Activity 2012 - 20132.9.1.1 Conduct promotional activities to encourage the use of aquatic facilities, boat ramps, wharves and jetties

2.9.1.2 Conduct promotional activities to encourage the use of sports grounds, beaches, parks, playgrounds, reserves, picnic areas, skate parks, amenities, and dog leash free areas.2.9.1.3 Administer the PMHC Sporting Fund

Community Strategic Plan: 2.9 Promote a healthy lifestyle, through education, support networks and facilities

Delivery Program Objective: 2.9.1 Provide a range of sporting and recreational opportunities

2.8.1.11 Provide ticketing and box office services to the Glasshouse

2.8.1.12 Develop partnerships with leading cultural organisations to enhance existing arts and cultural programs


Lead Responsibility


ComDev 1. Circulation figures within 10% of previous year

785004# 192982# 30/06/2012 Ongoing. Within projected range

2. Minimum of 20 activities per quarter

80# 50# 30/06/2012 Ongoing. Well on course.

3. Visits within 10% of previous years

413904# 100348# 30/06/2012 Ongoing. Within projected target

ComDev 1. Thrumster library plan completed

100% 0% 30/06/2012 Not Commenced. There has been no movement on this project for a number of years.

ComDev 1. Concept developed 100% 50% 30/06/2012 Ongoing. Mobile van purchased

ComDev 1. CDP reviewed 100% 0% 30/06/2012 Ongoing. Scheduled for January

2. Public access to internet supplied.

100% 100% 30/06/2012 Ongoing

3. Reference Databases provided.

15# 15# 30/06/2012 Ongoing. Provision is unchanged.

ComDev 1. New grant applications submitted

1# 1# 30/06/2012 Ongoing. Telstra grant application was unsuccessful.

ComDev 1. 2% increase in Library membership

30793# 29769# 30/06/2012 Ongoing. Target not yet achieved.

2. Branded activities with a minimum of 50 participants

2# 1# 30/06/2012 Ongoing. One activity achieved another scheduled for November

2.9.2.4 Review the Collection Development Policy (CDP) annually

2.9.2.5 Seek external grant funding to supplement library resources

2.9.2.6 Promote 2012 as the National Year of Reading including placement of books at the Glasshouse

Operational Plan Activity 2012 - 20132.9.2.1 Provide library programs and lending services across the LGA

2.9.2.2 Commence planning for Library services at Thrumster

2.9.2.3 Develop and explore the concept of a mobile library service

Delivery Program Objective: 2.9.2 Provide library services in PMQ, Laurieton & Wauchope


Lead Responsibility


ComDev 1. E-books utilisation rates in 2012/13

80% 41% 30/06/2012 Ongoing. Already achieved 41% of previous year

Delivery Program Objective: 2.9.3 Plan and provide innovative Library Services that cater for new technology and growth areas

Operational Plan Activity 2012 - 20132.9.3.1 Continue to phase in E books


Lead Responsibility



EconDev 1. Continued participation in discussions between Universities and TAFE

100% 25% 30/06/2012 Ongoing. Discussions have been held with seven universities regarding the future of the Mid North Coast University Portal, and future funding commitments from the universities. Council has project managed the Mid North coast University Portal since its inception. A review of the outcomes of the project is now taking place with the various stakeholders and the contractor to determine next steps. The Brolga Project is under way and is operating in accordance with the required timeline and objectives. A Steering Committee has been formed to work with the Contractor and Council to achieve the required outcomes.

Lead Responsibility


EconDev 1. Review undertaken 100% 60% 31/12/2012 Ongoing. The Peer Solutions Program has been transferred over to the Edmund Barton Centre to manage. The decision to move the Peer Solutions Program involved extensive consultation with all three Peer Solutions groups.

Delivery Program Objective: 3.2.1 Implement and evaluate support programs that assist the growth of existing business

Operational Plan Activity 2012 - 20133.2.1.1 Undertake a review of the Peer Solutions and Business Visitation Programs to ensure they continue to meet industry demands

Delivery Program Objective: 3.1.1 Investigate and plan for expansion of the higher education industry

Operational Plan Activity 2012 - 20133.1.1.1 Continue to work with Universities and North Coast TAFE to achieve outcomes

Community Strategic Plan: 3.2 Promote and support an increase in business capacity in order to generate ongoing economic growth

Community Strategic Plan: 3.1 Create opportunities for lifelong learning and skill enhancement with availability of a broad range of education and training facilities


Tourism 1. Professional development opportunities undertaken

2# 1# 30/06/2012 Achieved. A one day Business Tourism Communications workshop was held on 6 August 2012. This was organised by the Tourism and Economic Development unit for industry. The workshop was funded through the Tourism and Events Partnership Programme membership. 16 businesses participated.

Tourism 1. Training opportunities undertaken

4# 0# 30/06/2012 Not Achieved. "Generating Profitable Ideas" workshop was scheduled for industry members to participate in last month. This has been rescheduled to October 2012.

EconDev 1. Review undertaken and completed

100% 60% 31/12/2012 Ongoing. A survey of Customer Care (CC) businesses conducted in 2011 revealed a decrease in Program participation by 72% since the $100 annual membership fee was introduced (from 386 endorsed businesses to 140 as of October 2012). General feedback on the program is mixed, with many businesses citing inadequate value for money in their membership investment. Better/more promotion of their business, reinforcing the customer care brand to customers, and more networking events were seen as the key priorities for members. While the" mystery shopping" concept was ranked highly by members, the contracted company for this project had their agreement with Council terminated due to quality assurance issues. This was the result of numerous complaints being received by Council from Customer Care businesses. A Communications and Marketing plan for this Programme is currently being finalised by the Tourism and Economic development unit. It will be presented to the CC Task force at its next meeting in October.

3.2.1.3 Provide four (4) training opportunities for tourism industry businesses

3.2.1.4 Undertake a review of the Customer Care program

3.2.1.2 Provide two (2) professional development opportunities for tourism industry businesses


Lead Responsibility


StratPlan 1. Completion of area specific DCP provisions

100% 10% 30/06/2012 Not commenced. Project planning phase.

Lead Responsibility


Tourism 1. Strategy developed 100% 40% 31/12/2012 Not achieved. The major events strategy is 95% completed. The final draft will be presented to the Director Corporate & Business Services before the end of October 2012.

Tourism 1. Major events strategy implemented

100% 20% 30/06/2012 Not achieved. The final draft is now 95% completed. The final draft will be presented to the Director Corporate and Business Services by end of October 2012.

Lead Responsibility


Tourism 1. Tourism Development Plan drafted and implemented

100% 0% 30/06/2012 Not achieved. The Tourism Development Plan is 'on hold" until the Tourism and Economic Development Review has been completed and the outcomes of the Review are known.

Operational Plan Activity 2012 - 20133.3.2.1 Draft a Tourism Development Plan 2012-2016 which will identify strategies to grow the tourism sector

Operational Plan Activity 2012 - 20133.3.1.1 Develop a major events strategy

3.3.1.2 Implement the major events strategy

Delivery Program Objective: 3.3.2 Produce a long term tourism industry strategy that guides market development, investment and infrastructure, in public and private sectors

3.2.2.1 Prepare a Development Control Plan for Wauchope town centre

Community Strategic Plan: 3.3 Expand tourism business opportunities and benefits through collaborative planning and promotion

Delivery Program Objective: 3.3.1 Maximise economic and therefore positive tourism impact, of major conferences and events

Delivery Program Objective: 3.2.2 Facilitate growth in retail and commercial business through the provision of appropriately zoned land



Lead Responsibility


Tourism 1. Increase of 3% in annual nights

3% 0% 30/06/2012 By YE end March 2012 GPM maintained market share of total visitor nights (domestic and international visitor nights) compared to the same time last year. In March 2012 GPM achieved 2.8 million nights.

2. Increase of 3% in annual visitor numbers

3% -5% 30/06/2012 Not achieved. In March 2012 Greater Port Macquarie (GPM) total visitor numbers (domestic and international) declined by 5% compared to the same time last year. This was chiefly due to a significant decline in international overnight visitors. 1.5 million visitors came to GPM in March 2012.

Tourism 1. Increase market share of Mid North Coast and regional NSW tourism by 2% (noting that the current market share is 24%)

26% 1% 30/06/2012 Not achieved. The latest National visitor survey data for Year end (YE) March 2012 indicates Greater Port Macquarie (GPM) has achieved 23% of the market share of the mid north coast region - the same as last year. GPM captured 23% of total mid north coast overnight domestic visitors. This percentage for march 2011 and march 2012 is the highest achieved since 2006 for this quarter (January to March). At the same time GPM captured 23% of the total domestic visitor nights for the mid north coast region during this same period. We gained 1% with regard to visitor nights when comparing to the same period last year. This percentage is also the highest achieved since 2006. The latest data for YE June 2012 is due on 18 October 2012.

3.3.3.1 Undertake destination advertising and promotions to increase awareness in target markets

3.3.3.2 Develop and implement targeted campaigns that prompt a call to action

Delivery Program Objective: 3.3.3 Implement innovative and effective strategies that position Greater Port Macquarie as a distinct and competitive tourism destination



Tourism 1. Increase financial contribution by 5% to the GPM Partnership Program over 2011-2012

5% 5% 30/06/2012 Ongoing. Membership to the Tourism and Events Program is still being finalised as more businesses come on board. To date $150k in memberships has been secured, which represents a 5% increase compared to last financial year.

2. Increase industry memberships

155# 168# 30/06/2012 Achieved. The Tourism and Economic Development unit is still receiving requests to join the Tourism and Events Partnership Programme. Another 18 businesses as of Friday 5 October have since verbally requested to join the Programme. 168 businesses have actually signed the Agreement since 1 July 2012. While this is usually a "one off" annual drive to secure partnerships (in June/July) the process has been delayed this year due to the implementation of a new Customer Management system (Salesforce) that has been introduced in order to streamline membership acquisition and processes in future years.

Lead Responsibility


BusServ 1. Seek Government funding support

100% 0% 30/06/2012 Not achieved. No funding support yet provided. NBN rollout not scheduled for Port Macquarie for another 3 years.

3.4.1.1 Proactive seek Government funding support for increased broadband capacity across the LGA

Community Strategic Plan: 3.4 Maximise innovation and economic competitiveness by providing high quality communication technology throughout the Port Macquarie-Hastings region.

Delivery Program Objective: 3.4.1 Advocate and lobby government for increased broadband capacity


3.3.3.3 Increase industry and corporate partnerships through development of a marketing prospectus


Lead Responsibility


BusServ 1. Increase in aircraft numbers

5500# 1356# 30/06/2012 Not achieved. QantasLink 802 movements to Sydney. Virgin Australia 554 movements between Sydney and Brisbane.

2. Increase in passenger numbers

235000# 55561# 30/06/2012 Not achieved. September data not yet available from airlines. Based on corresponding period last year (June - August); an increase of 14% was achieved.

BusServ 1. Completion of Stage 1 of upgrade works

100% 25% 30/06/2012 On target. Project on track with tenders advertised 31 July 2012. Tenders closed 27 September 2012. Tender recommendation to be reported to the November Council meeting.

Lead Responsibility


Tech Serv 1. Completion of the Transport Strategy

100% 10% 30/06/2012 Not achieved, behind schedule due to staff resourcing constraints and other higher priority projects

Lead Responsibility


BusServ 1. Reviews undertaken 100% 40% 30/06/2012 Not achieved. The outcomes of the Review will determine the future priorities for the Economic Development unit of Council.

3.5.3.1 Review of the Economic Development Strategy (Business Plan) & Economic Development Programs

Operational Plan Activity 2012 - 20133.5.2.1 Complete the development of a Transport Strategy for the local government area

Delivery Program Objective: 3.5.3 Identify new businesses or industries that will provide benefit to the region in longer term and create relevant support initiatives


Operational Plan Activity 2012 - 20133.5.1.1 Continue to facilitate a range of regular public transport (RPT) airline services at Port Macquarie Airport

3.5.1.2 Completion of Stage 1 upgrade works at the airport (subject to regulatory approval)

Delivery Program Objective: 3.5.2 To facilitate a range of high quality, safe and competitive commercial transport services

Community Strategic Plan: 3.5 Target and encourage business enterprise by providing favourable business conditions including infrastructure and transport options.

Delivery Program Objective: 3.5.1 Develop, manage and maintain Port Macquarie Airport as a key component of the regional transport network and continue to grow the airport’s contribution to the regional economy


Lead Responsibility



EnvServ 1. Annual invasive species target met: 250ha of land treated for invasive weeds

250ha 51ha 30/06/2012 Ongoing. Weed control works associated with contractors to be added to dataset

2. Annual invasive species target met: 800klm of weed incursion pathways treated

800ha 546ha 30/06/2012 Achieved and Ongoing. Rural road spraying works are in front of road grading operations. Work will now move towards Riparian Weed Control up until Christmas

3. Annual invasive species target met: 300 properties inspected for invasive weeds

300ha 81ha 30/06/2012 Achieved. Inspections focused on the Comboyne Plateau to integrate with roadside weed control works. Property inspections to focus on Telegraph Point during the second quarter.

4. Annual invasive species target met: All plant nurseries in the LGA inspected for invasive weeds

100% 20% 30/06/2012 Ongoing, 1 Nursery inspected this quarter (Bunnings). other 4 to be inspected during the remainder of the financial year

EnvServ 1. 100% of budgeted funding provided

100% 25% 30/06/2012 Achieved. All (3) grant applications currently being assessed for approval and funding under the Community Grants Process

4.1.1.2 Implement funding support initiatives for Landcare and Dunecare Programs within allocated budget amounts

Community Strategic Plan: 4.1 Protect and restore natural areas

Delivery Program Objective: 4.1.1 Implement a range of proactive programs for the environmental management of Council and privately owned land and waterways

Operational Plan Activity 2012 - 20134.1.1.1 Carry out weed management program according to the Mid North Coast Invasive Plant Species Strategy 2012


EnvServ 1. Feral animal control undertaken on two Council sites

2# 1# 30/06/2012 Achieved. Feral Deer hunting undertaken on Thrumster Land. North Shore, Christmas Bells Plains and Dunbogan Beach to be targeted for comprehensive feral animal control in early 2013

EnvServ 1. Management plan completed

100% 25% 30/06/2012 Ongoing. Flood DCP being prepared. Workshop with stakeholders to be undertaken before Christmas.

EnvServ 1. Construction completed

100% 10% 30/06/2012 Stage 1 a (The Boulevard from Laurieton Bridge to Tip Road) delayed due to Ironman series. Funded diverted to upgrade Tip Road , delayed due to outstanding service provision and environmental impact assessment. Design review is now in the completion phase.

EnvServ 1. Management plan completed

100% 25% 30/06/2012 Ongoing. Management Plan to go on public exhibition in early 2013

EnvServ 1. Control undertaken for riparian vine weed on 70km of fresh & estuarine waterways

70km 1km 30/06/2012 Minimal works undertaken due to winter (unfavourable conditions for herbicide uptake in target weeds ). Works to commence in late October.

EnvServ 1. Minimum of two meetings held

2# 1# 30/06/2012 Achieved and Ongoing. Coast and Eastuary Meeting held in July. Ongoing meeting scheduled for the remainder for the 2012-13 year

4.1.1.4 Prepare the Hastings River Floodplain Risk Management Plan

4.1.1.5 Complete construction of Stage 1 of the Dunbogan Flood Access

4.1.1.7 Implementation of the Riparian Restoration Works

4.1.1.8 Coordinate the Floodplain Management Sub Committee, and Coast and Estuaries Management Sub Committee

4.1.1.3 Undertake feral animal control activity on Council controlled land

4.1.1.6 Complete the Lake Cathie Coastal Zone Management Plan


Lead Responsibility



W&S 1. Percentage of Compliance with Environmental Protection Licences collection, reporting & monitoring of data in accordance with EPL requirements

100% 100% 30/06/2012 Ongoing. 100% compliance with environmental protection licences.

W&S 1. Percentage compliance for all effluent discharge

90% 100% 30/06/2012 Ongoing. All effluent discharged for the quarter within licence limits.

W&S 1. Percentage compliance with Trade Waste Policy

85% 90% 30/06/2012 Ongoing. Trade Waste inspections and compliance notices being undertaken as necessary

Lead Responsibility



W&S 1. Increase of 20 additional connections to the reclaimed water and reused effluent networks

20# 1# 30/06/2012 Ongoing. Additional connection to system at Douglas Vale Historic Winery. Anticipated increase of new connections later within the year.

W&S 1. WaterWise program implemented

100% 25% 30/06/2012 Ongoing. Education program being delivered to community and school groups.

4.3.2.1 Construct additional reclaimed water infrastructure in accordance with anticipated demand

4.3.2.2 Implement the WaterWise Education Program

4.3.1.2 Improve effluent quality through actively investigating innovative treatment practices

4.3.1.3 Indentify and monitor trade waste discharges

Delivery Program Objective: 4.3.2 Increase availability and community awareness of reclaimed water and reused effluent


Delivery Program Objective: 4.3.1 Operate the sewerage system to maximum efficiency to ensure that effluent released into the environment meets acceptable quality standards

Operational Plan Activity 2012 - 20134.3.1.1 Operate sewerage schemes to meet Environmental Protection Licences

Community Strategic Plan: 4.3 Implement total water cycle management practices


Lead Responsibility



W&S 1. Development Control Plan provisions implemented

100% 25% 30/06/2012 Ongoing. Developments being approved in accordance with WSUD DCP.

Lead Responsibility



W&S 1. Decrease in potable water consumption per capita

0% 0% 30/06/2012

Lead Responsibility



EnvServ 1. Strategy completed 100% 0% 30/06/2012 Not commenced. Awaiting on regional Midwaste programme survey to enable this action to commence

EnvServ 1. Percentage of municipal waste diverted from Landfill in source separation undertaken by residential customers

66% 55% 30/06/2012 Ongoing. Lower than expected waste diversion due to the cessation of the Alternative Waste Transfer Facility (AWT). Transfer station recycling bins currently being trialed as an alternative. Reinstatement of AW to be reviewed with new waste contracts in 2013.

Community Strategic Plan: 4.4 Continue to improve waste collection and recycling practices

Delivery Program Objective: 4.4.1 Reduce waste to landfill in line with NSW targets utilising appropriate education, facilities and strategies

Operational Plan Activity 2012 - 20134.4.1.1 Prepare a Commercial and Industrial Education Strategy to encourage source separation of waste

4.4.1.2 Implement resident education program on waste separation

4.3.3.1 Implement the Water Sensitive Urban Design (WSUD) Development Control Plan

Delivery Program Objective: 4.3.4 Adopt water conservation practices to reduce potable water consumption

Operational Plan Activity 2012 - 20134.3.4.1 Ensure water pricing continues to reflect the value of the resource

Delivery Program Objective: 4.3.3 Incorporate integrated water management and water sensitive urban design principles into new development areas



Lead Responsibility



EnvServ 1. Minimum of 6 meetings attended

6# 1# 30/06/2012 Achieved, Monthly Midwaste meetings including participating in regional education programmes and regional contracting

Lead Responsibility



EnvServ 1. Strategy Developed 100% 0% 30/06/2012 Not yet commenced due to completing Waste Priorities. To commence in early 2013

FinServ 1. Renewable fuel strategy developed

100% 0% 30/06/2012 Achieved. Renewable Fuels strategy reviewed as part of scope in Fleet Review undertaken.

Lead Responsibility



StratPlan 1. Koala Plan of Management for existing urban areas developed

100% 25% 30/06/2012 Ongoing. Mapping due by end 2012 prior to commencement of consultation.

EnvServ 1. Draft Biodiversity Strategy completed

100% 5% 30/06/2012 Ongoing. Strategy delayed due to delays with vegetation and koala habitat mapping. Both datasets due in by Christmas. Draft Biodiversity Strategy to be completed by June 2014.

Delivery Program Objective: 4.7.1 Promote the conservation of key habitats

Operational Plan Activity 2012 - 20134.7.1.1 Prepare Koala Plan of Management (KPoM) for existing urban areas and those being considered

4.7.1.2 Prepare a draft Biodiversity Strategy to determine environmental priorities for conservation and restoration

4.6.1.1 Develop a Council wide renewable energy strategy

4.6.1.2 Increase the use of renewable fuels in Council plant and vehicle fleet by developing a renewable fuel strategy

Community Strategic Plan: 4.7 Increase awareness of and plan for the preservation of local flora and fauna

Community Strategic Plan: 4.6 Create a culture that supports and invests in renewable energy

Delivery Program Objective: 4.6.1 Investigate and implement cost effective renewable energy generation for Council assets


Delivery Program Objective: 4.4.2 Participate in regional cooperation for effective waste management and resource recovery

Operational Plan Activity 2012 - 20134.4.2.1 Participate in regional programs as part of the Midwaste Regional Group of Councils


Lead Responsibility



EnvServ 1. Climate change strategy completed

100% 0% 30/06/2012 Not commenced due to competing Waste priorities. Project and consultants brief to be developed in early 2013

Lead Responsibility



EnvServ 1. Plans reviewed and draft prepared

100% 25% 30/06/2012 Ongoing. Work continuing on review of work schedules to the Open Space and Major Roads Contributions Plans.

StratPlan 1. Complete review of Port Macquarie-Hastings Urban Growth Management Strategy (UGMS)

100% 25% 30/06/2012 Ongoing. Demographic data from 2011 Census under review.

Lead Responsibility



DevAss 1. All applications processed in accordance with legislation.

100% 100% 30/06/2012 100% of Applications processed in accordance with legislation.

2. Number of successful legal challenges relating to process errors.

0% 0% 30/06/2012 DA auditing identified no errors in processing for the period.

Operational Plan Activity 2012 - 20134.9.2.1 Process Development Applications (DA) and Complying Development Certificates (CDC) in accordance with legislation

Operational Plan Activity 2012 - 20134.9.1.1 Review Council’s Development Contributions Plans

4.9.1.2 Commence review of Port Macquarie-Hastings Urban Growth Management Strategy (UGMS)

Delivery Program Objective: 4.9.2 Undertake DevAss in accordance with relevant legislation

4.8.1.1 Complete the climate change management strategy

Community Strategic Plan: 4.9 Manage development outcomes to minimise the impact on the natural environment

Delivery Program Objective: 4.9.1 Strategically and financially plan for the infrastructure that will cater for population growth

Community Strategic Plan: 4.8 Plan for and take action to minimise the impact of natural events and climate change

Delivery Program Objective: 4.8.1 Carry out a range of studies to determine the likely extent of natural events and the impact of climate change, develop relevant mitigation strategies



Lead Responsibility



DevAss 1. Number of successful legal appeals relating to process errors.

0% 0% 30/06/2012 No appeals during the quarter

DevAss 1. Record of meetings provided to applicants within seven days of the meeting

7 Days 7 Days 30/06/2012 8 applications determined for the period, with an average processing time of 7 days.

Operational Plan Activity 2012 - 20134.9.3.1 Ensure the Development Assessment Panel (DAP) operates in accordance with their Charter and all applications are accurately determined.

4.9.3.2 Coordinate pre-lodgement meetings including providing an accurate record of meetings to the applicants.

Delivery Program Objective: 4.9.3 Implement and maintain a transparent DevAss process


Lead Responsibility



TechServ 1. Surveys and Designs are completed ahead of Construction Scheduling

100% 10% 30/06/2012 Not achieved, currently behind targets expect significant improvement by end of next quarter

2. Surveys and Designs are completed within approved budgets

100% 20% 30/06/2012 Achieved

TechServ 1. Land surveys registered and titles exchanged.

100% 1% 30/06/2012 Ongoing in consultation with Property Staff. Acquisitions on track

TechServ 1. Nil incidents of Koala kills or injuries

0# 0# 30/06/2012 Ongoing. No recorded kills during the first quarter.

TechServ 1. Koala numbers monitored within planted corridors.

100% 0% 30/06/2012 Not commenced. Due to current vacancy of Traffic Engineer delivery of this task may be delayed.

TechServ 1. Noise levels within EPA Guidelines.

100% 0% 30/06/2012 Not commenced. This project is a requirement of the Link Road development consent to determine noise levels post construction and the need for any further noise mitigation works.

5.1.1.5 Ongoing monitoring of traffic noise on the Link Road

Operational Plan Activity 2012 - 20135.1.1.1 Complete surveys and engineering designs for the delivery of road and transport infrastructure works

5.1.1.2 Complete land surveys and legal requirements for all road openings and closures

5.1.1.3 Port Macquarie Link Road - monitor the number of traffic related Koala kills or serious injuries within the area 5.1.1.4 Monitor the presence of Koala’s in the Link Road area

Community Strategic Plan: 5.1 Create and maintain an integrated roads and transport system that eases access between population centres and services

Delivery Program Objective: 5.1.1 Plan, investigate and design for the delivery of Road and Transport assets


TechServ 1. Condition data collected

100% 25% 30/06/2012 Ongoing - At the Ordinary meeting of Council 25 July 2012 Council resolved to undertake a further whole of network condition assessment in late 2012/13 and then annually to monitor improvements and/or further deterioration of the road network. Requests for quotations to be called late 2012 with a view to inspections being undertaken in March 2013 with final results supplied to Council in May 2013.

TechServ 1. Timber bridge ratings completed

100% 25% 30/06/2012 Ongoing - Planned to invite quotations from suitable contractors in November/December 2012 with a view to the engaging a consultant to undertake bridge inspections in February/March 2013 and a final report delivered to Council in May 2013. Quotations will include recommendations made at the Ordinary Meeting of Council 25 July 2012. Applicable resolutions as follows; That Council commence level 2 bridge inspections on a three monthly basis for those bridges identified in earlier level 3 inspections as having a reduced load bearing capacity. That Council escalate inspections to level 3 inspections and undertake recommended remediation works where level 2 inspections identify deterioration of bridge structures. That Council engage a suitably qualified consultant to undertake further inspections of Kindee Bridge associated with recommendations in the 2010 Integrity Testing report. At the Ordinary Meeting of Council 25 July 2012 it was also resolved that Council generate a stand-alone Asset Management Plan for bridge and major culvert assets. The writing of this plan is scheduled to commence in January 2013.

5.1.1.6 Collect condition data for asset replacements and upgrades

5.1.1.7 Undertake stage 2 timber bridge condition ratings


Lead Responsibility

Success Measures Target YTD Actual Comment on Progress

InfraOps 1. Works constructed within budget (as detailed in the Captial Works program)

100% 0% 30/06/2012 Ongoing. See attached Capital Works Program schedule. Capital works program items for 2012/13 are underway with no projects being brought to completion during the reporting period.

2. Works constructed within the timeframes as detailed in the capital works program

100% 0% 30/06/2012 Ongoing. See attached Capital Works Program schedule. Capital works Program delivery is underway, the capital works program in general is behind schedule based on the limited available completed designs and relevant approvals.

Lead Responsibility



TechServ 1. Maintenance works completed in accordance with approved program budgets

100% 20% 30/06/2012 Dry weather has allowed continuous progress to be made in the roads and transport asset maintenance area with budget status as below: 1. Sealed Road maintenance,(pothole repairs, jetpatching, street sweeping etc ) Operational budget overall 26% expended YTD, dominated by a 16% over expenditure in the jetpatching sub account (i.e. 41% YTD expenditure for jetpatching) 2. Unsealed Road Maintenance (Maintenance grading, gravel resheeting) Operational budget overall 29% expended YTD, comprising a 7% and 5% over expenditure in the maintenance grading and potholes repairs sub accounts (i.e. 32% and 30% respectively YTD expenditure)

5.1.3.1 Implement the annual maintenance and preventative works program for road and transport assets in line with the 2012-2013 maintenance works program

Operational Plan Activity 2012 - 20135.1.2.1 Undertake the construction of road and transport assets in line with the 2012-2013 capital works program (Refer to the separate attachment for the 2012-2013 capital works program)

Delivery Program Objective: 5.1.3 Develop and implement the annual maintenance and preventative Works Programs for Roads and Transport assets


Delivery Program Objective: 5.1.2 Construct Road and Transport assets


3. Sealed Road Repairs. The Bitumen Resealing program and specific roads have been adopted by Council and preparatory works are underway for bitumen spraying to commence in Nov 2012. This $2.3M program is funding in part by the Special Rate Variation and has commenced in late Sept 2012. Operational budget overall 17% expended YTD due to the major resealing works being in the majority outstanding. 4. Roadside furnishings (including linemarking, signs, traffic barriers, graffiti removal) Operational budget overall 25% expended YTD and is ontrack. 5. Roadside vegetation management including outreach mowing, weed control and slashing has been undertaken continuously throughout the reporting period. Operational budget overall 23% expended YTD and is ontrack. 6. Road Drainage maintenance has been undertaken continuously throughout the reporting period with programs constrained by the available resources. Operational budget overall 38% expended YTD, due to large number of assessed high priority repair works.


2. Maintenance works completed in accordance with the approved program timeframes

100% 0% 30/06/2012 Dry weather has allowed continuous progress to be made in the roads and transport asset maintenance area with status as below: 1. Sealed Road maintenance,(pothole repairs, jetpatching, street sweeping etc ) The risk based approach to sealed road maintenance has seen Jetptaching and pothole repairs continuously undertaken throughout the reporting period. Make Safe, Urgent and High priority works have generally been attended to within the service standards of 24hrs, 2 days and 2 week respectively. Medium priority works have a service standard of 3 months with the current status being 5 open at the start of the reporting period, 230 total received, 218 completed 17 outstanding. Low priority tasks have a service standard of 6 months with the current status being 4 open at the start of the reporting period 25 total received, 18 completed 11 outstanding

2. Unsealed Road Maintenance (Maintenance grading, gravel resheeting) the high priority program is on target for 2 grades within the reporting period. The other roads program is being improved by virtue of the 4th fulltime maintenance grading crew funded by the Special Rate Variation. Given continuing good weather the majority of unsealed roads within the network will be graded once during the FY. 3. Sealed Road Repairs. The Bitumen Resealing program and specific roads have been adopted by Council and preparatory works are underway for bitumen spraying to commence in Nov 2012.


This $2.3M program is funding in part by the Special Rate Variation. The sealed road rejuvenation program which is also funded by the SRV has not commenced but remains due for completion by the end of the reporting period. Heavy Patching works have been continuously undertaken throughout the reporting period and have been prioritised utilising the best practise risk based approach with the current status being 44 open at the start of the reporting period, 51 total received, 25 completed and 70 outstanding. 4. Roadside furnishings (including linemarking, signs, traffic barriers, graffiti removal) maintenance has been undertaken in accordance with the best practise risk based prioritisation process with the current status being 1 open at the start of the reporting period, 30 .total received, 26 completed and 5 outstanding.

5. Roadside vegetation management including outreach mowing, weed control and slashing has been undertaken continuously throughout the reporting period with programs constrained by the available resources. The best practise risk based approach to prioritisation has been implemented with the current status being open at the start of the reporting period, 9 total received, 5 completed and 19 outstanding. 6. Bridge and Culvert maintenance has been undertaken continuously throughout the reporting period with programs constrained by the available resources. The best practise risk based approach to prioritisation has been implemented with the current status being 2 open at the start of the reporting period, 9 total received, 5 completed and 4 outstanding.


Lead Responsibility



InfraOps 1. Access ramps constructed

6# 2# 30/06/2012 Two access ramps have been constructed on Kennedy Drive at Crisp Street.

2. Construction of 200m of footpaths

200m 221m 30/06/2012 121 meters of footpath constructed on Kennedy Drive between Hill and Crisp Streets completing the footpath linkage between the Koala Crossing and Hill Street. 100 meters of footpath constructed on Ocean Drive at Bonny View Drive in conjunction with the road rehabilitation and formalisation of the the bus stop.

TechServ 1. Completed in accordance with the approved Road Safety action Plan

100% 20% 30/06/2012 Ongoing, to be implemented in accordance with RMS Approved Road Safety Action Plan

Tech Serv 1. Completed in accordance with the approved Local and Regional Bike Plan

100% 20% 30/06/2012 Ongoing, on road regional cycleway in Ocean Drive in progress as part of current upgrades , Houston Mitchell Dr to Bonny Hills.

Tech Serv 1. 10% reduction in local area accidents

10% 0% 30/06/2012 Not commenced , no data received to date from RMS to verify 1st quarter performance

Tech Serv 1. Completed in accordance with the bus route facilities program.

100% 35% 30/06/2012 Achieved, progressing ahead of expectations with scheduling of bus shelters under CTPIGS

TechServ 1. Completed in accordance with the Street Lighting program

100% 10% 30/06/2012 Not achieved, behind schedule due to Essential Energy back log of requests unable to be implemented in short term

5.2.1.2 Implement Road Safety education & awareness programs as scheduled in the Road Safety Action Plan

5.2.1.3 Implement Local & Regional Bike Plan activities as scheduled in the Roads & Transport delivery program

5.2.1.4 Implement local area traffic management schemes (LATMS) as scheduled in the Roads & Transport delivery 5.2.1.5 Implement bus route facilities as scheduled in the Roads & Transport Delivery

5.2.1.6 Install & maintain street lights in accordance with the Street Lighting program

Delivery Program Objective: 5.2.1 Plan and implement traffic and road safety programs and activities

Operational Plan Activity 2012 - 20135.2.1.1 Implement pedestrian access and mobility activities (PAMPS) as scheduled in the Roads & Transport delivery

Community Strategic Plan: 5.2 Ensure transport options are safe, functional and meet access needs across the Local Government Area


Lead Responsibility



Rec&Build 1. Number of community engagement activities delivered.

2# 0# 30/06/2012 Ongoing. Community engagement for Shelly Beach reserve Improvements has commenced during this review period.

2. Number of research projects undertaken.

2# 1# 30/06/2012 Ongoing. During this review period Recreation & Buildings and Technical Services staff have consulted with recreational boaters and sports fisherman regarding long term maritime infrastructure requirements

Rec&Build 1. Surveys and Designs are completed ahead of Construction Scheduling

100% 10% 30/06/2012 Ongoing. No designs for Recreation & Buildings projects have been completed during this quarter but many are nearing completion. Surveys for project designs have been undertaken at Westport Park Boatramp, Innes Peninsula Local Park and North Haven Boatramp during this review period.

2. Surveys and Designs are completed within approved budgets

100% 10% 30/06/2012 Ongoing. As no designs for Recreation & Buildings projects have been completed during this quarter expenditure is lower than anticipated for the quarter. All design work is within budget limits however with surveys for project designs have been undertaken at Westport Park Boatramp, Innes Peninsula Local Park and North Haven Boatramp during this review period.

Lead Responsibility



Rec&Build 1. Works constructed within budget

1. 100.00 1. 0.00 30/06/2012 Ongoing. Refer to attached Capital Works Program schedule. No projects have been completed during this quarter.


2. 100.00 2. 5.00 30/06/2012 Ongoing. Significant planning and design development is currently underway for project delivery during 2012/13.

Operational Plan Activity 2012 - 20135.3.2.1 Undertake the construction & upgrade of existing open spaces and recreational facilities in line with the 2012-2013 capital works program

5.3.1.1 Conduct research, review and consultation on open space and recreational needs

5.3.1.2 Complete surveys and engineering designs for the delivery of road and upgrade of open spaces and recreational facilities

Delivery Program Objective: 5.3.2 Construct new and upgrade existing open spaces and recreational facilities

Community Strategic Plan: 5.3 Develop and enhance quality open space and recreational facilities

Delivery Program Objective: 5.3.1 Plan, investigate and design for the delivery of open spaces and recreational facilities



Lead Responsibility



Rec&Build 1. Parks and recreation asset maintenance works completed in accordance with approved programs, and within operational budget.

100% 25% 30/06/2012 Ongoing. Works being delivered as per Open Space Hierarchy and Maintenance Schedule.

Rec&Build 1. Maintenance works completed in accordance with approved programs, and within operational budget.

100% 0% 30/06/2012 Ongoing. Maintenance program being undertaken on public facilities in accordance with available funds.

Rec&Build 1. Tree management undertaken in accordance with TPO

100% 25% 30/06/2012 Ongoing. All tree works undertaken during this quarter comply with DCP requirements and relevant Australian Standards.

Rec&Build 1. Programs and beach facilities provided by 30th June 2013

100% 9% 30/06/2012 Ongoing. Only the first week of the patrol season has been delivered during this review period.

Lead Responsibility



StratPlan 1. Investigations complete

100% 25% 30/12/2012 Ongoing. Planning proposal commenced for submission to DP&I.

2. LEP 2011 updated 100% 25% 30/06/2012 Ongoing. Planning proposal being finalised for submission to DP&I.

StratPlan 1. Investigations finalised and Airport Structure Plan completed

100% 25% 30/06/2012 Ongoing. Investigations in consultation with landowners.

5.4.1.1 Investigate land use at Fernbank Creek Road for potential industrial development and amend LEP 2011

Community Strategic Plan: 5.4 Plan settlements to accommodate a range of compatible land uses and projected population growth

Delivery Program Objective: 5.4.1 Plan settlements to accommodate a range of compatible land uses and projected population growth


Operational Plan Activity 2012 - 20135.3.3.1 Deliver maintenance program for open space and sporting fields as identified in the parks and recreation asset management plan, and to meet the needs of events

5.3.3.2 Implement maintenance programs for aquatic facilities, boat ramps, wharves and jetties

5.3.3.3 Deliver tree management services in accordance with the Tree Preservation Order (TPO)

5.3.3.4 Deliver Lifeguard services, education programs and beach facilities

Delivery Program Objective: 5.3.3 Develop and implement programs for the annual maintenance and operations for open spaces and recreational facilities

5.4.1.2 Investigate land use for a business park near Port Macquarie Airport


Lead Responsibility



StratPlan 1. DCP amendment completed

100% 25% 30/06/2012 Ongoing. Preliminary draft DCP submitted for Council review.

StratPlan 1. Policy developed 100% 25% 30/06/2012 Ongoing. Specialist urban design input provided.

Lead Responsibility



StratPlan 1. Stage 1 review undertaken and LEP amendments adopted

100% 25% 30/06/2012 ongoing. Staged LEP review underway.

StratPlan 1. Policy reviewed and staged DCP amendment completed

100% 25% 30/06/2012 Ongoing. Staged review commenced.

StratPlan 1. Review of the UGMS completed

100% 25% 30/06/2012 Ongoing. i.d. review of atlas and profile demographic products completed.

Lead Responsibility



W&S 1. Asset requirements for growth areas determined

100% 25% 30/06/2012 Ongoing, development of Capital programs being undertaken in line with organisational requirements and local development needs.

2. Bulk Water assets fed into capital works program

100% 33% 28/02/2013 Ongoing, development of Capital programs being undertaken in line with organisational requirements and local development needs.

3. Mike Urban model 50% completed

50% 0% 30/06/2012 Not Commenced. Awaiting the recruitment of a Modelling Engineer within the Section.

W&S 1. Capital Works program developed

100% 25% 30/06/2012 Ongoing, water capital works plan being developed in conjunction with asset management plans, growth projections and renewals programs.

W&S 1. Fees & Charges set 100% 33% 1/03/2013 Ongoing. Fees and charges being reviewed in accordance with adopted timeframes.

2. Financial model updated

100% 0% 1/03/2013 Yet to commence. Model updated following adoption of a draft capital works program and draft fees and charges.

5.5.1.2 Develop 30 year Capital Works Program for the delivery of water supply assets

5.5.1.3 Monitor, model and adjust water cash flow projections

Delivery Program Objective: 5.5.1 Plan, investigate and design for the delivery of water supply assets

Operational Plan Activity 2012 - 20135.5.1.1 Undertake hydrologic and hydraulic modelling to determine current service adequacy and new assets required to service future growth.

5.4.3.1 Undertake Stage 1 of a review of the Port Macquarie Hastings LEP 2010 in accordance with NSW Standard instrument5.4.3.2 Undertake a staged review of Development Control Plan policy having regard to relevant legislation and Council’s StratPlan5.4.3.3 Use ABS data to review housing and land monitoring in relation to the Urban Growth Management

Community Strategic Plan: 5.5 Create and maintain public infrastructure that delivers sustainable water,sewer and stormwater services

5.4.2.1 Review draft neighbourhood plan for Thrumster (Area 13) and amend the DCP accordingly5.4.2.2 Complete an urban consolidation policy for Port Macquarie CBD fringe

Delivery Program Objective: 5.4.3 Review planning framework for decisions regarding land use and development


Delivery Program Objective: 5.4.2 Undertake planning for a series of prioritised residential land releases including urban consolidation initiatives in major centres



Lead Responsibility



W&S 1. Works constructed within budget

100% 20% 30/06/2012 Ongoing. See attached Capital Works Program schedule.



Lead Responsibility



W&S 1. Maintenance works completed in accordance with approved program budgets

100% 0% 30/06/2012 Ongoing. Maintenance programs being delivered to maintenance requirements in line with budget constraints.


100% 25% 30/06/2012 Ongoing. Maintenance programs being delivered to maintenance requirements.

Lead Responsibility



W&S 1. Complete Construction of Port Macquarie Mike Urban Model

100% 30% 30/06/2012 Ongoing, hydraulic model continuing to be developed.

W&S 1. Capital Works program developed for Sewer

100% 25% 30/06/2012 Ongoing, sewer capital works plan being developed in conjunction with asset management plans, growth projections and renewals programs.

FinServ 1. Fees & charges set 100% 0% 1/03/2013 Not commenced. Development of 2013/14 fees and charges due to commence October 2012.

2. Financial model updated

100% 0% 1/03/2013 Not commenced. The Sewer financial plan to commence in October 2012 in conjunction with the LTFP.

5.5.4.3 Monitor, model and adjust sewer cash flow projections

Delivery Program Objective: 5.5.4 Plan, investigate and design for the delivery of Sewerage assets

Operational Plan Activity 2012 - 20135.5.4.1 Undertake hydraulic modelling to determine current service adequacy and new assets required to service future growth.

5.5.4.2 Develop 30 year Capital Works Program for the delivery of sewer supply assets.

Delivery Program Objective: 5.5.3 Develop and implement the annual maintenance and preventative works program for Water Assets

Operational Plan Activity 2012 - 20135.5.3.1 Implement water assets maintenance programs (Refer to the separate attachment for the 2012-2013 capital works program)

Delivery Program Objective: 5.5.2 Construction of Water Supply Assets

Operational Plan Activity 2012 - 20135.5.2.1 Undertake the construction of water supply assets in line with the 2012-2013 capital works program


Lead Responsibility



W&S 1. Works constructed within budget




Lead Responsibility



W&S 1. Maintenance works completed in accordance with approved program budgets

100% 25% 30/06/2012 Ongoing. Maintenance programs being delivered to maintenance requirements in line with budget constraints.


100% 25% 30/06/2012 Ongoing. Maintenance programs being delivered to maintenance requirements.

Lead Responsibility



W&S 1. Compliance with Licence conditions

100% 100% 30/06/2012 Ongoing. All water abstraction undertaken in accordance with licences.

W&S 1. Monitoring and Maintenance programs completed to approved schedules and budgets

100% 25% 30/06/2012 Ongoing. Maintenance being undertaken in accordance with scheduling.

W&S 1. All sampling, analysis & reporting of Env and Regulatory requests completed in accordance with approved budgets

100% 25% 30/06/2012 Ongoing, all samples completed in accordance with required protocols.

2. NATA Corporate Accreditation Maintained

100% 100% 30/06/2012 Ongoing. NATA accreditation maintained for the quarter.

5.5.7.1 Draw water from rivers in accordance with water abstraction licences5.5.7.2 Manage and monitor water supply catchments

5.5.7.3 Maintain NATA Corporate Accreditation at the Environmental Laboratory

5.5.6.1 Implement sewerage water assets maintenance programs (Refer to the separate attachment for the 2012-2013 capital works program)

Delivery Program Objective: 5.5.7 Deliver water and sewerage supply services to ensure public health and safety and environmental protection


5.5.5.1 Undertake the construction of sewerage assets in line with the 2012-2013 capital works program

Delivery Program Objective: 5.5.6 Develop and implement the annual maintenance and preventative works program for Sewerage Assets


Delivery Program Objective: 5.5.5 Construction of Sewerage Assets



W&S 1. Compliance with NSW Health MOU

100% 100% 30/06/2012 Ongoing, 100% compliance with Department of Health MOU. MOU details notification procedures, periodic meetings with DoH and reporting mechanisms.

W&S 1. Dam Safety Emergency Plan completed and trialled

100% 25% 30/06/2012 Ongoing. Dam Safety Emergency Plan draft document with Council staff. On track for completion this year.

W&S 1. Compliance with Environmental Protection Licences

100% 100% 30/06/2012 Ongoing program, 100% compliant for the quarter on environmental protection licences.

Lead Responsibility



TechServ 1. Capital Works program developed for Stormwater

100% 25% 30/06/2012 Ongoing, 1st draft 2013/14 program completed

TechServ 1. Surveys and Designs are completed ahead of Construction Scheduling,

100% 25% 30/06/2012 Achieved

TechServ 1. Plan completed to approved schedules and budgets

100% 25% 30/06/2012 Ongoing. Works completed for the quarter in accordance with program for Stormwater remedial works.

TechServ 1. Condition data collected and available in Asset Management Systems

100% 0% 30/06/2012 Not commenced, due to commence 2nd quarter

Lead Responsibility



InfraOps 1. Works completed 100% 0% 30/06/2012 No Stormwater capital works projects commenced in the reporting period to date.

Operational Plan Activity 2012 - 20135.5.9.1 Undertake the construction of stormwater assets in line with the 2012-2013 capital works program

Operational Plan Activity 2012 - 20135.5.8.1 Develop 20 year capital works program for the delivery of stormwater assets including stormwater flood relief works and quality controls5.5.8.2 Undertake surveys and complete engineering designs for the delivery of stormwater infrastructure works

5.5.8.3 Construction of drainage remediation/improvement works, for emergency works

5.5.8.4 Collect condition rating data for all stormwater assets – Stage 2

5.5.7.6 Operate sewerage schemes in accordance with Environmental Protection Licences

Delivery Program Objective: 5.5.8 Plan investigate and design for the delivery of Stormwater assets

Delivery Program Objective: 5.5.9 Construction of Stormwater assets

5.5.7.4 Treat drinking water to meet Australian Drinking Water Guidelines (ADWG)

5.5.7.5 Implement and update dam safety emergency plans for Port Macquarie and Cowarra dams


Lead Responsibility



InfraOps 1. Maintenance works completed in accordance with approved program budgets

100% 32% 30/06/2012 Dry weather has allowed continuous work across the roads and transport asset maintenance throughout the reporting period. The risk based approach to the prioritisation of the maintenance works has seen the operational budget for road drainage and stormwater over expent on a year to date basis by approximately 12%. The financial treatment of the predicted over expenditure (at end of FY) of these operational budgets is a the subject of current review/investigation by Council's Executive.


100% 20% 30/06/2012 Dry weather has allowed continuous progress to be made in the roads Drainage and stormwater asset maintenance area with status as below: 1. Road Drainage maintenance has been undertaken continuously throughout the reporting period with programs constrained by the available resources. The best practise risk based approach to prioritisation has been implemented with the current status being 4 open at the start of the reporting period, 51 total received, 25 completed and 30 outstanding.

Operational Plan Activity 2012 - 20135.5.10.1 Implement Stormwater Maintenance and repairs program including inspections, cleaning and clearing (Refer to the separate attachment for the 2012-2013 capital works program)

Delivery Program Objective: 5.5.10 Develop and implement the annual maintenance and preventative works program for Stormwater Assets

2012-2013 Quarterly Progress Report July to September 2012 ... · 2014 Internal Audit Plan 100% 0%...

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Transcript of 2012-2013 Quarterly Progress Report July to September 2012 ... · 2014 Internal Audit Plan 100% 0%...