1. 2011 SLA ANNUAL CONFERENCE & INFO-EXPO: NOVEL APPLICATIONS FOR TD BANKS INFORMATION RESEARCH CENTER J.Medaglia-Kurtz 2. AGENDA: I. WORKSHOP: GETTING TO THE HEART OF THE STORY: A QUALITATIVE EVALUATION OF LIBRARY SERVICES USING NARRATIVE TECHNIQUES, PRESENTED BY NERIDA HART, OF OWNER AT HARTKNOWLEDGE CONSULTING, NERIDA'S LINKEDIN & HER BLOG. A. THEORY B. IMPLEMENTATION II. TECHZONE COURSE I . TOP 5 SOCIAL MEDIA TOOLS PRESENTED BY KEN SICKLES, DIRECTOR, PRODUCT MARKETING AT 1SYNC, KENS LINKEDIN & HIS BLOG . - edited by me III. VENDORS OF INTEREST A. FIRSTRAIN B. INMAGIC C. DIGIMIND D. EMERGING MARKETS INFORMATION SERVICE (EMIS), ISI EMERGING E. BIZMINER I V. QUESTIONS YOU KNOW MORE THAN YOU THINK YOU KNOW, JUST AS YOU KNOW LESS THAN YOU WANT TO KNOW. OSCAR WILDE 3. TRENDS I OBSERVED: REGARDLESS OF TYPE OF LIBRARY ACADEMIC, CORPORATE, NON-PROFIT, GOVERNMENT LIBRARIES ARE IN DANGER OF BEING DOWNSIZED, HAVE THEIR SERVICES CUT, FUNDING CUT, RESOURCES SCALED BACK, POSITIONS OUTSOURCED, ETC. INFORMATION IS EXPLODING WE ARE CREATING AS MUCH INFORMATION EVERY 2.5 DAYS AS WE DID FROM YEAR 0-2003. WE ARE EXPERIENCING INFORMATION OBESITY. INFORMATION PROFESSIONALS HAVE TO SHIFT FROM FUNCTIONING AS INFORMATION PROVIDERS TO BEING KNOWLEDGE BROKERS. PERPLEXITY IS THE BEGINNING OF KNOWLEDGE. - KAHLIL GIBRAN 4. INFORMATION VS. KNOWLEDGE INFORMATION CAN BE QUANTIFIED DIGITIZED IT STANDS ALONE - CANNOT CAUSE THINGS TO HAPPEN IT IS: TEACHABLE (PROCEDURES) EXPLICIT (DOCUMENTS) STRUCTURED (DATABASE) SCHEMATIC (ORGANIZATIONAL CHART) MEASURABLE (SKILLS) KNOWLEDGE CANNOT BE QUANTIFIED IT IS AN INTANGIBLE RESOURCE . IT IS: CONCEPTS TACIT (REMAINING UNSPOKEN, IMPLIED, UNEXPRESSED) RICH (POLICY DEVELOPMENT) NOT TEACHABLE (PROFESSIONAL JUDGMENT) INTANGIBLE (GROUP BEHAVIOR & NORMS) NOT OBSERVABLE IN USE (INNOVATION) UNSTRUCTURED (BUILDING RELATIONSHIPS) A GOOD DECISION IS BASED ON KNOWLEDGE AND NOT ON NUMBERS. - PLATO 5. KNOWLEDGE CULTURE: WHAT IS IT? GUY ST. CLAIR & SMR INTERNATIONAL GUY ST. CLAIR, DALE STANLEY, CINDY HILL DEFINE KNOWLEDGE AS INFORMATION [PRACTICAL AND UTILITARIAN] FOR ACTION BASED UPON INSIGHT AND EXPERIENCE - [KNOWLEDGE IS INFORMATION THAT IS USED]. KNOWLEDGE CULTURE: AN ACCUMULATION OF SHARED BELIEFS AND VALUES ABOUT WHAT CONSTITUTES KNOWLEDGE AND THE ROLE OF KNOWLEDGE INTHE COMPANY OR THE ENVIRONMENT AND WAY OF THINKING ABOUT HOW WE MANAGE INFORMATION & KNOWLEDGE WITHIN AN ORGANIZATION. (ST. CLAIR ET. AL) AN INVESTMENT IN KNOWLEDGE PAYS THE BEST INTEREST. - BENJAMIN FRANKLIN 6. CHARACTERISTICS OF A KNOWLEDGE CULTURE 1. WILLINGNESS TO COLLABORATE/COLLABORATION IS A GIVEN 2. RESPECT FOR AND SUPPORTS INTEGRITY OF THE KNOWLEDGE PROCESS 3. THE SEEKING, CAPTURE, AND UTILIZATION OF INFORMATION, KNOWLEDGE, AND STRATEGIC LEARNING ARE CARRIED OUT WITH A FOCUS ON THE LARGER CORPORATE ROLE AND THE BENEFITS TO THE LARGER ORGANIZATION, NOT NECESSARILY TO INDIVIDUALS OR DEPARTMENTS 4. ACKNOWLEDGEMENT OF AND AN ENTHUSIASM FOR THE ROLE OF INFORMATION TECHNOLOGY AND COMMUNICATION IN THE KD/KS PROCESS 5. ALLEGIANCE OF STRATEGIC KNOWLEDGE PROFESSIONALS IS TO THE LARGER ORGANIZATION OR ENTERPRISE, NOT TO ANY SINGLE PROFESSION, SCHOOL OF THOUGHT, OR POLITICAL, RELIGIOUS, OR SOCIAL PHILOSOPHY 6. TRANSPARENCY (EXCEPT IN CLEARLY DEFINED SITUATIONS REQUIRING THE HIGHEST LEVELS OF PROPRIETARY DISCRETION OR SECURITY) 7. HONESTY 8. TRUST 9. RESPECT FOR AND ENTHUSIASM FOR THE KNOWLEDGE SERVICES PROCESS 10. RESPECT FOR THE INTELLECTUAL FOUNDATION FOR THE EFFORT THE INTELLECTUAL QUEST IS NOT DISDAINED 11. KNOWLEDGE SERVICES RECOGNIZED AS ESSENTIAL AND CRITICAL (ST. CLAIR ET. AL) KNOWLEDGE IS THE FOOD OF THE SOUL. - PLATO 7. KNOWLEDGE CULTURE: WHY DOES IT MATTER? IN TODAYS MANAGEMENT ENVIRONMENT, THE PRIMARY CHALLENGE IS TO STRENGTHEN THE RELATIONSHIP BETWEEN TECHNOLOGY AND KNOWLEDGE, TO INSURE THAT INFORMATION, KNOWLEDGE, AND STRATEGIC LEARNING CAN BE ACCESSED WHEN NEEDED. CONNECTING THE COMPANYS KNOWLEDGE STRATEGY WITH ITS BUSINESS STRATEGY LEADS TO ORGANIZATIONAL EFFECTIVENESS. THROUGH IDENTIFYING, DEVELOPING, AND OBTAINING THE SUPPORT OF ADVOCATES, CHAMPIONS, AND SPONSORS, STRATEGIC KNOWLEDGE PROFESSIONALS ARE EMPOWERED TO BUILD AND SUSTAIN THE KNOWLEDGE CULTURE. (ST. CLAIR ET. AL) BOTTOM LINE. KNOWLEDGE CULTURE SHOULD BE EVALUATED BEFORE A KNOWLEDGE MANAGEMENT STRATEGY IS IMPLEMENTED. THE NEXT BEST THING TO KNOWING SOMETHING IS KNOWING WHERE TO FIND IT. - SAMUEL JOHNSON 8. WHAT CAN A KNOWLEDGE MANAGEMENT STRATEGY DO? LETS HEAR WHAT IT DID FOR JAMES MCKEE , CEO OF NRM NORTH IN TASMANIA PLEASE OPEN LINK IF YOU CANT OPEN LINK.ILL DETAIL IN NEXT SLIDE. IT IS IMPOSSIBLE TO BEGIN TO LEARN THAT WHICH ONE THINKS ONE ALREADY KNOWS. EPICTETUS 9. WHAT CAN A KNOWLEDGE MANAGEMENT STRATEGY DO? LETS HEAR WHAT IT DID FOR JAMES MCKEE , CEO OF NRM NORTH IN TASMANIA 1. GIVEN LIMITED STAFF AND TIME, PROVIDED GUIDANCE TO HELP DECIDE WHAT IS A PRIORITY AND WHAT ISNT 2. HELPED DECIDE WHAT TOOLS AND STRATEGIES WORK BEST FOR THEIR ORGANIZATION 3. ENABLED THEM TO INTEGRATE ALL THEIR DATA INTO ONE PIECE OF SOFTWARE IT IS NOTHING FOR ONE TO KNOW SOMETHING UNLESS ANOTHER KNOWS YOU KNOW IT. - PERSIAN PROVERB 10. WHAT CAN A KNOWLEDGE MANAGEMENT STRATEGY DO FOR US? DEVELOP A COMMON UNDERSTANDING OF HOW WE CAN ENHANCE OUR CAPABILITY TO CREATE, SHARE AND USE INFORMATION AND KNOWLEDGE. MOVE AWAY FROM BLACK BOX TO KNOWLEDGE ENHANCING SERVICES WHICH ADD VALUE TO CLIENT DECISION MAKING, CLIENT CAPABILITY AND ENHANCING SKILLS & KNOWLEDGE RESPOND TO REQUESTS AND ISSUES MORE QUICKLY AND EFFECTIVELY SHARE LEARNINGS AND AVOID 'REINVENTING THE WHEEL' PRIORITIZE CURRENT AND FUTURE SERVICE NEEDS AND EXPLORE QUESTIONS LIKE: ARE WE PRODUCING INFORMATION THAT IS NOT BEING UTILIZED? HOW CAN WE CAPTURE THE KNOWLEDGE OF STAFF THAT HAVE LEFT? CAN WE ENHANCE THE SHARING OF INFORMATION AND KNOWLEDGE BETWEEN TEAMS? ARE THERE WAYS WE CAN BETTER SHARE INFORMATION AND KNOWLEDGE WITH OUR ORGANIZATION? CAN WE SET UP PROCESSES TO REDUCE DUPLICATION OF EFFORT? CAN WE BUILD ON OR ENHANCE OUR EXISTING KNOWLEDGE MANAGEMENT INITIATIVES? ONLY WHEN HE NO LONGER KNOWS WHAT HE IS DOING DOES THE PAINTER DO GOOD THINGS. - EDGAR DEGAS 11. HOW DOES IT WORK? KNOWLEDGE IS THE ONLY ELEGANCE- RALPH WALDO EMERSON http://www.rkrk.net.au/index.php/Developing_an_Information_and_Knowledge_Strategy 12. IMPLEMENTING A KNOWLEDGE MANAGEMENT STRATEGY A WISE MAN, WHEN ASKED HOW HE HAD LEARNED SO MUCH ABOUT EVERYTHING, REPLIED: ''BY NEVER BEING ASHAMED OR AFRAID TO ASK QUESTIONS ABOUT ANYTHING OF WHICH I WAS IGNORANT.' UNKNOWN STEP 1: ENGAGE ORGANIZATION & INFORMATION MAPPING DURATION: ONE DAY WORKSHOP AGENDA EXPLORING THE OBJECTIVES INFORMATION MAPPING INTRODUCE AND SET-UP FOR ONLINE INFORMATION AND KNOWLEDGE NEEDS SURVEY EXPLORING KM APPROACHES, METHODS, AND TOOLS NEXT STEPS http://www.rkrk.net.au/index.php/Stage_1_-_Engage_organisation_%26_information_mapping SAMPLE INFORMATION MAP 13. IMPLEMENTING A KNOWLEDGE MANAGEMENT STRATEGY WHEN YOU KNOW A THING, TO HOLD THAT YOU KNOW IT; AND WHEN YOU DO NOT KNOW A THING, TO ALLOW THAT YOU DO NOT KNOW IT--THIS IS KNOWLEDGE. - CONFUCIUS STEP 2: CONDUCT SURVEYS DURATION: CONDUCTED OVER 4-6 WEEK PERIOD AGENDA REFINE THE SURVEYS IDENTIFY PARTICIPANTS SEND OUT SURVEYS COLLECT & ANALYZE RESULTS CREATE A REPORT OF RESPONSE FOR INPUT INTO STEP 4 14. IMPLEMENTING A KNOWLEDGE MANAGEMENT STRATEGY KNOWLEDGE ALWAYS DEMANDS INCREASE; IT IS LIKE FIRE, WHICH MUST FIRST BE KINDLED BY SOME EXTERNAL AGENT, BUT WILL AFTERWARDS ALWAYS PROPAGATE ITSELF. - SAMUEL JOHNSON STEP 3: NARRATIVE INQUIRY DURATION: VARIES, EACH ANECDOTE CIRCLE TAKES APPROXIMATELY 90 MINUTES AGENDA PURPOSE OF THE PROJECT OVERVIEW OF STRATEGY DEVELOPMENT PROCESS WARM-UP INTRODUCTIONS - FIND OUT SOME MORE ABOUT EACH OTHER BY GOING AROUND THE TABLE. TELL US ABOUT YOURSELFYOUR ORGANIZATION, YOUR ROLE, WHERE YOU ARE LOCATED AND HOW LONG YOUVE BEEN INVOLVED WITH TD . REFER PARTICIPANTS TO GUIDELINES ANECDOTE CIRCLE CLOSING DURING THE WORKSHOP, WE PARTICIPATED IN THIS EXERCISE. OUR TOPIC OF DISCUSSION: AN EVENT WE PLANNED THAT EITHER WENT VERY WELL OR BADLY WRONG. 15. IMPLEMENTING A KNOWLEDGE MANAGEMENT STRATEGY OUR TREASURE LIES IN THE BEEHIVE OF OUR KNOWLEDGE. WE ARE PERPETUALLY ON THE WAY THITHER, BEING BY NATURE WINGED INSECTS AND HONEY GATHERERS OF THE MIND. - FRIEDRICH NIETZSCHE STEP 4: SENSEMAKING & ACTION PLANNING DURATION: ONE DAY WORKSHOP AGENDA SENSEMAKING WORKSHOP - FULL DAY SOCIAL ACTIVITY (E.G. BBQ OR DRINKS) AT END OF SENSEMAKING WORKSHOP C. ACTION PLANNING WORKSHOP - HALF DAY MORNING (MUST BE THE NEXT MORNING AFTER THE SENSEMAKING WORKSHOP) WE USED THESE HEXAGONAL POST-ITS (HEXIES) TO CREATE BEEHIVES, CATEGORIES OF SIMILAR IDEAS REGARDING THE ANECDOTES 16. IMPLEMENTING A KNOWLEDGE MANAGEMENT STRATEGY TRUE SCHOLARSHIP CONSISTS IN KNOWING NOT WHAT THINGS EXIST, BUT WHAT THEY MEAN; IT IS NOT MEMORY BUT JUDGMENT. - JAMES RUSSELL LOWELL STEP 5: IMPLEMENTATION DURATION: ONE OR TWO DAYS INITIALLY, ONE DAY FOR FOLLOW UP EVERY SIX MONTHS AGENDA WRITE UP YOUR INFORMATION AND KNOWLEDGE STRATEGY. YOU MAY ALSO LIKE TO SUBMIT YOUR INFORMATION AND KNOWLEDGE STRATEGY FOR FORMAL APPROVAL OR ENDORSEMENT BY YOUR BOARD. THEN EVERY THREE TO SIX MONTHS CONVENE A WORKSHOP TO: REVIEW PROGRESS ON IMPLEMENTING THE PROJECTS AND SMALL ACTIONS 2.5 HOURS) DECIDE NEW ACTIONS FOR THE NEXT THREE TO SIX MONTHS (1 HOUR) OUR EXAMPLE: NURTURE THE IDEA THAT THE LIBRARY ADDS VALUE MONTHLY NEWSLETTER (P) COLLECT TESTIMONIALS (S) TRAINING STAFF IN VALUE-ADDED SERVICES (P) INTRODUCTION OF LIBRARY AND SERVICES TO NEW STAFF (P) INCLUDE TESTIMONIALS ON ANNUAL REPORT (S) SPECIAL EVENTS/BRANDING 9 ON 9 @ 9 (P) 17. CAN OUR INTRANET DOUBLE AS A KM SYSTEM? KNOWLEDGE RESTS NOT UPON TRUTH ALONE, BUT UPON ERROR ALSO. - CARL GUSTAV JUNG GUY ST. CLAIR THINKS SO. http://smr-knowledge.com/knowledgeservices/corporate-intranet-corporate-km-system/ MERGING IT/ICT SOLUTIONS AND KM SOLUTIONS IS A PERFECT OPPORTUNITY FOR STRENGTHENING THE ENTIRE ENTERPRISE-WIDE KNOWLEDGE DOMAIN. WERE ALL TRYING TO ESTABLISH OR STRENGTHEN THE CORPORATE KNOWLEDGE CULTURE, AND NOW IS THE PERFECT TIME FOR MOVING ICT AND KM OUT OF THEIR LONG-STANDING SILOS INTO ONE WORKABLE, ACTIONABLE FRAMEWORKTHERES NO REASON WHY A WELL THOUGHT-OUT KM SYSTEM CANT PRODUCE IMMEDIATE AND TANGIBLE RESULTS INCLUDING FINANCIAL SAVINGS .- GUY ST. CLAIR 18. QUESTIONS? J.Medaglia-Kurtz ON TO TOP 5 FREE SOCIAL MEDIA TOOLS WE SHOULD BE USINGIN AND OUT OF WORK 19. TOP 5 FREE SOCIAL MEDIA TOOLS WE SHOULD BE USING J.Medaglia-Kurtz WHY SHOULD WE USE THEM? FIND NEW SOURCES OF INFORMATION IDENTIFY EXPERTS IN THEIR FIELDS MONITOR EVENTS IN REAL-TIME FINDING NEW, RELEVANT, USEFUL INFORMATION WILL THEN. ATTRACT NEW AUDIENCES IN THE ORGANIZATION DELIVER VALUE TO YOUR CLIENTS THAT BUILDS OVER TIME OPTIMIZE THE VALUE OF SERVICES CURRENTLY SUBSCRIBED TO 20. J.Medaglia-Kurtz LISTORIOUS A DIRECTORY OF TWITTER USERS AND LISTS EASILY FIND THOSE INTERESTING TO YOU USEFUL FOR: FINDING INDUSTRY EXPERTS/INFLUENTIAL TWITTER USERS POSTING RELEVANT CONTENT REVIEWS: Twitter lists have already become overwhelming without some sort of categorization. Listorious offers a well segmented directory of lists as well as tag searches. Offers list "curators" a place to publicize their lists, too. Nicely done and very useful. Bill Fischer, oneforty.com People have always created lists, and Listorious probably taps into some deep human need, even if it's only to save time by focusing on things you consider important. Listorious means you can save even more time by letting other people create them. Jack Schofield, Guardian.co.uk But as easy as it is to cut down your time spent on Twitter by using lists, it can take an immense amount of labor to find the right influencers and compile a comprehensive list. Listorious.com helps leverage lists that have already been created. With a click of a button you can have a list of the most influential people imported straight into your Twitter account. Scratchmm.com 21. J.Medaglia-Kurtz LISTORIOUS 22. J.Medaglia-Kurtz LISTORIOUS 23. J.Medaglia-Kurtz SULIA SULIA CONTINUOUSLY IDENTIFIES SUBJECT MATTER EXPERTS AND ISOLATES THEIR ON-TOPIC UPDATES USEFUL FOR: FINDING INDUSTRY EXPERTS/NEW SOURCES OF INFORMATION/MONITORING REAL-TIME EVENTS REVIEWS: CLEANLY ORGANIZING TWITTER BY TOPIC IS AN IMPORTANT STEP TOWARD FINALLY MONETIZING THE ECOSYSTEM. IT'S A LOT EASIER TO SELL A BMW AD AGAINST TWEETS ABOUT AUTOMOTIVE TOPICS, WHEN YOU KNOW THOSE TWEETS ARE GOING TO BE USEFUL AND RELEVANT (AND NOT SPAMMY OR OFFENSIVE). NICHOLAS CARLSON, BUSINESSINSIDER.COM FACING THE OVERWHELMING AMOUNT OF CONTENT FLOWING FROM SOCIAL MEDIA OUTLETS, NEWS CURATION COMPANIES ARE POPPING UP TO HELP PEOPLE MAKE SENSE OF IT ALLNY-BASED TWITTER STARTUP, SULIA, FILTERS TWEETS AND CLASSIFIES TWEETERS TOP EXPERTS ON TOPICS IN WHICH THEY FREQUENTLY TWEET ABOUT. ACCORDING TO FORTUNE , THE COMPANY IS ONE OF THE FEW APPS THAT TWITTER ENDORSES. NYCONVERGENCE.COM THE RESULT IS HIGH-QUALITY REALTIME CHANNELS THAT ARE ALWAYS ON-TOPIC, READABLE, AND RELEVANT. CBSNEWS.COM 24. TOP 5 FREE SOCIAL MEDIA TOOLS WE SHOULD BE USING J.Medaglia-Kurtz SULIA SEARCH TOP EXPERTS RELATED CHANNELS BOTH HAVE FEEDS BUT. 25. J.Medaglia-Kurtz ZANRAN ZANRAN HELPS YOU TO FIND SEMI-STRUCTURED DATA ON THE WEB (TABLES AND CHARTS OF NUMERICAL AND STATISTICAL DATA) USEFUL FOR: FINDING INFORMATION SOURCES REVIEWS: PUT MORE SIMPLY: ZANRAN IS GOOGLE FOR DATA THE WEB HOLDS PHENOMENAL AMOUNTS OF DATA THAT ARE HARD TO FIND BURIED INSIDE DOCUMENTS. AND ZANRAN OFFERS A FAST WAY TO FIND AND SCAN THROUGH DOCUMENTS THAT MAY HAVE RELEVANT MATERIAL. PARTICULARLY HELPFUL IS THE ABILITY TO HOVER YOUR CURSOR OVER EACH DOCUMENT TO SEE THE CHART ZANRANS THINKS YOU ARE INTERESTED IN BEFORE YOU CLICK THROUGH TO THE DOCUMENT. DONALD MARRON, CSMONITOR.COM OF ALL THE DATA ENGINES OUT THERE, INCLUDING D8TAPLEX, INFOCHIMPS, DATAMARKET AND TIMETRIC, ZANRAN POSSIBLY HAS THE MOST DATA. A SEARCH FOR 'TEMPERATURE' BROUGHT UP OVER A MILLION HITS. DATAMINING.TYPEPAD.COM "ZANRAN MAY NOT BE EVERYONES CUP OF TEA HOWEVER; IT HAS A BRIGHT FUTURE IN THE SEARCH ENGINE INDUSTRY IF IT IS ABLE TO STICK TO THEIR NICHE AND BE ABLE TO PROVIDE THE SERIOUS INFORMATION PROFESSIONAL WITH RAW NUMERICAL DATA THAT CAN BE HARD TO FIND ONLINE. IAN SMITH, INTELEGIA.COM 26. J.Medaglia-Kurtz ZANRAN SEARCH MY SEARCH TERMS: MORTGAGE RATES + UNITED STATES TIME RANGE, PAST 6 MONTHS BANQUE OF FRANCE, GE ASSET MANAGEMENT, RANDOLPH.CO.HENRICO.VA.US CHASE, WIKIPEDIA, MORTGAGE.ORG VS. 27. J.Medaglia-Kurtz QUORA QUORA IS A CONTINUALLY IMPROVING COLLECTION OF QUESTIONS AND ANSWERS CREATED, EDITED, AND ORGANIZED BY EVERYONE WHO USES IT USEFUL FOR: FINDING EXPERTS REVIEWS: THE REAL GOAL OF QUORA IS TO ACCUMULATE THIS VALUABLE KNOWLEDGE. ITS KIND OF LIKE WIKIPEDIA. THIS IS THE LONG TAIL OF INFORMATION. - ADAM DANGELO AND CHARLIE CHEEVER, FOUNDERS OF QUORA, ON TECHCRUNCH.COM THE MOST INTERESTING THING ABOUT QUORA SO FAR HAS BEEN THE EXTENT TO WHICH PEOPLE - EVEN THOSE IN SENIOR POSITIONS IN PUBLIC COMPANIES - ARE WILLING TO SHARE DETAILED INFORMATION. . MILO YIANNOPOULOS, TELEGRAPH.CO.UK "QUORA HAS TAKEN THE TECH AND ENTREPRENEURIAL WORLD BY STORM, PROVIDING A SYSTEM THAT WORKS SO FLUIDLY THAT IT IS SOMETIMES HARD TO SEE WHAT THE BIG FUSS IS ALL ABOUT. THIS SLICK TOOL IS POWERED, NOT ONLY BY AN INTELLIGENT CROWD OF ASKERS AND ANSWERERS, BUT BY A WELL-CRAFTED BACKEND CREATED BY CO-FOUNDERS WHO HONED THEIR SKILLS AT FACEBOOK.. PHIL WHELAN, PHILWHLN.COM 28. TOPIC TAGS (HTML, TECHNOLOGY) J.Medaglia-Kurtz QUORA SEARCH BECAUSE THIS IS MY QUESTION, IM AUTOMATICALLY FOLLOWING IT TRACK PEOPLE FOLLOWING A QUESTION 29. J.Medaglia-Kurtz LINKEDIN LINKEDIN IS A PROFESSIONAL NETWORKING SITE THAT ENABLES TO CREATE BUSINESS CONTACTS, SEARCH FOR JOBS, AND FIND POTENTIAL CLIENTS. USEFUL FOR: FINDING EXPERTS/NEW INFORMATION SOURCES/MONITORING REAL-TIME EVENTS REVIEWS: LINKEDIN IS THE MOST DEVELOPED BUSINESS- AND CAREER-ORIENTED NETWORKING SITE AND SERVICE OUT THERE. IT'S THE WAY MILLIONS OF CAREER-MINDED PEOPLE WILL FIND NEW JOBS AND OPPORTUNITIES, AND BUILD THEIR REPUTATIONS.- PCMAG.COM LINKEDIN, WHICH LAUNCHED IN 2003, SAYS THAT IT IS NOW BEING USED IN OVER 200 COUNTRIES, WITH MORE THAN HALF OF ITS USERS ORIGINATING FROM OUTSIDE THE U.SBRAZIL IS SEEING THE HIGHEST GROWTH RATE, WITH NEW USER ADOPTION RISING 428 PERCENT YEAR-OVER-YEAR. MEXICO IS ALSO SEEING MAJOR GROWTH, WITH MEMBERSHIP GROWING BY 178 PERCENT YEAR-OVER-YEAR. LEENA RAO, TECHCRUNCH.COM "I'VE FOUND LINKEDIN TO BE A GREAT WAY TO KEEP IN TOUCH WITH IMPORTANT BUSINESS CONTACTS. YOU CAN ALSO FIND USEFUL FORUMS WITH MEMBERS WHO ARE KNOWLEDGEABLE IN VIRTUALLY EVERY AREA OF BUSINESS. IF YOU'RE IN BUSINESS, YOU NEED TO BE ON LINKEDIN. FACEBOOK CAN WASTE YOUR TIME; LINKEDIN CAN MAKE YOU MONEY. PAGEONESEO, ONEFORTY.COM 30. J.Medaglia-Kurtz LINKEDIN SEARCH MY COMPANY HOME PAGE MY GROUP HOME PAGE 31. QUESTIONS? J.Medaglia-Kurtz ON TO. INTERESTING VENDORS 32. J.Medaglia-Kurtz FIRSTRAIN 33. J.Medaglia-Kurtz FIRST RAIN SAMPLE REPORT IMAGE DELETED 34. J.Medaglia-Kurtz HIGHLIGHTS T HE FIRSTRAIN.COM BUSINESS MONITORING ENGINE : ALLOWS YOU TO QUICKLY DIGST ANY GIVEN BUSINESS TOPIC, INDUSTRY OR COMPANY, AND CREATE MONITORS ON THE TOPIC TO STAY IN THE LOOP DAILY EMAIL BRIEFS: A CUSTOMIZED INTELLIGENCE BRIEF ON YOUR SUBJECT OF CHOICE: MARKET, CUSTOMERS, PROSPECTS, COMPETITORS, ETC., THAT CAN BE SENT UP TO 4X A DAY TO AN INDIVIDUAL, ENTIRE TEAM, OR ENTIRE COMPANY ENTERPRISE INTEGRATION WIDGETS : FIRSTRAIN WIDGETS CAN BE INTEGRATED INTO YOUR SYSTEMS FOR EASY ACCESS TO DATA. FIRSTRAIN MONITORS CAN ALSO BE EASILY INTEGRATED VIA A VARIETY OF CRMS, COLLABORATION PLATFORMS AND INDUSTRY STANDARD METHODS, INCLUDING SALESFORCE.COM, JIVE, SHAREPOINT, CHATTER, YAMMER, TWITTER, OUTLOOK OR SIMPLE RSS. 35. J.Medaglia-Kurtz INMAGIC INMAGIC DEMO 36. J.Medaglia-Kurtz INMAGIC DEMO SLIDES INMAGIC HIGHLIGHTS A. HOST OUR FILES B. HOST ALL TYPES OF CONTENT (VIDEOS, BLOGS, CATALOGS, DOCUMENTS, PROFILES, CATALOG) C. TIGHT SECURITY CONTROLS D. TAXONOMY STRUCUTURE OFFERED: NESTED FOLDERS AND LINKS E. RSS FEEDS F. SOCIAL TAGGING G. CART FUNCTION H. TABBED DATABASE FUNCTION (VIEW HOOVERS, EXPERIAN, IBIS, ALL IN SAME PLACE LIKE IE EXPLORER) 37. J.Medaglia-Kurtz DIGIMIND 38. J.Medaglia-Kurtz EMERGING MARKETS INFORMATION SERVICE (EMIS), ISI EMERGING 39. J.Medaglia-Kurtz EMERGING MARKETS INFORMATION SERVICE (EMIS), ISI EMERGING HIGHLIGHTS COMPREHENSIVE EMERGING MARKETS COVERAGE SOURCED DIRECTLY FROM MORE THAN 80 COUNTRIES IN ASIA, LATIN AMERICA, CENTRAL AND EASTERN EUROPE, THE MIDDLE EAST AND AFRICA MISSION-CRITICAL BUSINESS INFORMATION CURRENT NEWS, COMPANY AND INDUSTRY INFORMATION, FINANCIAL DATA AND MACROECONOMIC ANALYSIS EASY, ONE STOP RESEARCH SOURCES ARE CATEGORIZED, ARCHIVED, INDEXED AND FULLY SEARCHABLE THROUGH AN INTUITIVE, CUSTOMIZABLE INTERFACE 40. J.Medaglia-Kurtz BIZMINER 41. J.Medaglia-Kurtz BIZMINER HIGHLIGHTS INDUSTRY FINANCIAL SERIES: REPORTS ABOUT 4,000 INDUSTRY SEGMENTS WITH UP TO 12 SALES CLASS VERSION PER SEGMENT. DETAILED P&L, BALANCE SHEET, SOURCES AND USES TABLE AND 31 RATIOS. CUSTOMIZED INPUT OPTIONS. BASED ON 1120 REPORTING FORMAT. UP TO 9 YEARS OF DATA. MICRO-FIRM PROFIT & LOSS SERIES: REPORTS ON ABOUT 3,000 LINES OF BUSINESS, SOLE PROPRIETORSHIP AND STARTUP VERSIONS. DETAILED P&L, 8 RATIOS. CUSTOMIZED INPUT OPTIONS. BASED ON IRS SOLE PROPRIETORSHIP REPORTING FORMAT. UP TO 5 YEARS OF DATA. US MARKET RESEARCH SERIES: THREE YEAR TREND ANALYSIS FOR ABOUT 6,000 LINES OF BUSINESS, INCLUDING MARKET VOLUME, AVERAGE SALES, FAILURE RATES, STARTUP AND SMALL BUSINESS TRENDS AT THE NATIONAL LEVEL. LOCAL MARKET RESEARCH: THREE YEAR TREND ANALYSIS FOR ABOUT 6,000 LINES OF BUSINESS, INCLUDING MARKET VOLUME, AVERAGE SALES, FAILURE RATES, STARTUP AND SMALL BUSINESS TRENDS AT THE STATE AND METRO LEVELS. THE MICRO MARKET INDUSTRY RESEARCH SERIES: THE MMIR WILL BE SIMILAR TO THE LOCAL MARKET RESEARCH REPORTS BUT AT THE COUNTY AND ZIP CODE LEVEL MARKETS , WITH CAPABILITY TO CUSTOMIZE INDUSTRY MARKET AREAS BY AGGREGATING UP TO 25 ZIP CODES. BIZMINER.COM 42. QUESTIONS??? J.Medaglia-Kurtz 43. THANK YOU. J.Medaglia-Kurtz