©2011 SAP AG. All rights reserved.1Confidential Kick Off Presentation - Rules HOW TO USE THE...
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Transcript of ©2011 SAP AG. All rights reserved.1Confidential Kick Off Presentation - Rules HOW TO USE THE...
© 2011 SAP AG. All rights reserved. 1Confidential
Kick Off Presentation - Rules
HOW TO USE THE TEMPLATE This kick off presentation template is valid for the scoping workshop for DCM with in RSLAF project It is of utmost importance to point out The Collaboration model (SAP FrontOffice / Customer SAP BackOffice) SAP’s Solution Manager incl. Issue Tracking function & Collaboration scenario The Assessment character of our services Identify Risks / Issues regarding DCM/TCDefine actions / project plan for risk mitigation and issue resolution within this area
Scoping Workshop Data Consistency ManagementKick Off MeetingSAP Active Global Support<Kick Off date>
Customer Logo(if available)
Confidential
© 2011 SAP AG. All rights reserved. 3Confidential
Agenda – Kick Off Meeting
A
Introduction round (Customer/SAP)
Kick Off presentation (SAP) Objectives
Benefits
Methodology
Deliverables
Company overview (Customer) Business
Organizational units
Summary of known issues regarding Data Consistency Management
© 2011 SAP AG. All rights reserved. 4Confidential
Agenda – Kick Off Meeting
A
Introduction round (Customer/SAP)
Kick Off presentation (SAP) Objectives
Benefits
Methodology
Deliverables
Company overview (Customer) Business
Organizational units
Summary of known issues
© 2011 SAP AG. All rights reserved. 5Confidential
SAP Team
SAP Technical Quality Manager ■ <Name>
SAP Team lead■ <Name>
SAP experts■ <Name> - <Application>■ <Name> - <Application> [Back-Office]
© 2011 SAP AG. All rights reserved. 6Confidential
Agenda – Kick Off Meeting
A
Introduction round (Customer/SAP)
Kick Off presentation (SAP) Objectives
Benefits
Methodology
Deliverables
Company overview (Customer) Business
Organizational units
Additional information
Summary of known issues
© 2011 SAP AG. All rights reserved. 7Confidential
SAP FrontOffice – SAP BackOffice
Onsite Team (FrontOffice) – SAP Support & Customer Experts
SAP Remote Team (BackOffice)
ISSUES
RECOMMENDATIONS
Development
Support
Consulting
Business processes & system landscape documented
Issue analysis, tracking and resolution
Provides functional and technical expertise
Supported by SAP Solution Manager
© 2011 SAP AG. All rights reserved. 8Confidential
Application Lifecycle Management SAP Solution Manager Platform
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
Application LifecycleManagement
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
© 2011 SAP AG. All rights reserved. 9Confidential
SAP RunSAP like a Factory
■ To identify your project critical success factors ■ To establish appropriate support and actions plan ■ To efficiently prepare the end-to-end operations of your solution■ To reduce the Total Cost of Operation
Data Integrity?
Automated Monitoring?
Transactional Correctness?
Process Integrity?
SAP RunSAP like a Factory prospects to the future & sets the foundation for smooth operations
© 2011 SAP AG. All rights reserved. 10Confidential
ECC Online - CDBWMS
Customer Business Partner Business Partner
Conditions Conditions Conditions
Materials Materials MaterialsMaterials
CRM
Why is Data Consistency Management needed?
Master
Data
Transactio
nal D
ata
Create Sales Order Create Sales Order Create Sales Order
Create Delivery
Create Invoice
Post Goods IssuePost Goods Issue
Is the data exchanged between the systems as well as the data needed for correct operation of the business process consistent?
Is the data exchanged between the systems as well as the data needed for correct operation of the business process consistent??
© 2011 SAP AG. All rights reserved. 11Confidential
Motivation: Domino Effect
Per
iod
En
d
Clo
sin
g
Cre
ate
Sal
es
Ord
ers
© 2011 SAP AG. All rights reserved. 12Confidential
Motivation Business Process Integration
Examples from SAP’s experience: Database Crash and last backup some months old Inconsistencies between MM and FI after goods movements in some areas with unknown
root cause A report has accidentally deleted header data of sales orders from database instead of
internal table Data storage in multiple systems using sRFC/HTTP within one business step without error
monitoring and restartability control Undetected Interface Errors for several weeks
Missing data Consistency Management can lead to high costs and extended production down situations!
© 2011 SAP AG. All rights reserved. 13Confidential
Data Consistency Management Cycle
Detect
Preven
tIn
vestig
ate
CorrectReconciliation Strategy + BCC
End-to-End Monitoring
RCA + Business Continuity Concept
Process Design/Training
© 2011 SAP AG. All rights reserved. 14Confidential
Benefits of Data Consistency Management
Central overview of consistency state for the complete solution landscape
Stabilized coding leading to less errors
Quicker reaction and issue resolution times
Automated monitoring relieving resources of standard tasks
© 2011 SAP AG. All rights reserved. 15Confidential
Scoping Workshop Data Consistency Management
Our approach
… based on your business requirements and operational constraints
Assessment of your critical end-to-end core business processes and technical infrastructure operation, monitoring and administration procedures process and data integrity risks of core business processes operation efficiency by aligning your business and IT rollout strategy
Identification of related top issues and areas of concern eliminate existing and potential issues for solution
Our deliverablesAnalysis and description of the core business processes and solution landscape the system landscape and related interfaces the issues and recommendations to be applied
Detailed project plan to address identified issues and recommendations and to optimize the daily operation of your solution
© 2011 SAP AG. All rights reserved. 16Confidential
Correction
Root-Cause Analysis to determine the origin of the inconsistency
Correction Reports Data Consistency Toolbox
Prevention
Review of the Process Design Transactional correctness check Setup Monitoring & Exception Handling End User Training of correct system usage Provide Best Practices
Deliverables of Data Consistency Management
Investigation
Determination of the Business Impact Check the availability of a Fall-Back Scenario Documentation of Business Process Fallback
Scenarios Data Consistency Toolbox
Detection
End-to-End Consistency Check Reports Application specific reports Generic check reports for SAP and non-SAP
Business Process and Interface Monitoring Common consistency check reports Custom consistency reports Interfaces
© 2011 SAP AG. All rights reserved. 17Confidential
Methodology – Application Interviews (Example)
Document Core Business Process
Understand the customer’s business Industry sector, size, primary business function Role of SAP software
Identify and prioritize core business processes Document process flow Identify critical steps
Gather detailed information for each step Enhancements Interfaces, technology, criticality, consistency Required master data Required dependencies for transactional data Leading systems
Identify issues and requirements Description Priority, type Business impact
SAP CRM
Create Sales Order
Create Sales Order
SAP ERP
Create Sales Order
Create Sales Order
WMS
Receive Delivery Information
Receive Delivery Information
Extract Sales Data
Extract Sales Data
Withdraw MaterialWithdraw Material
Create DeliveryCreate Delivery
Post Goods IssuePost Goods Issue
Create InvoiceCreate Invoice
SAP BW
© 2011 SAP AG. All rights reserved. 18Confidential
RSlaF Deliverables
© 2011 SAP AG. All rights reserved. 19Confidential
Agenda – Kick Off Meeting
A
Introduction round (Customer/SAP)
Kick Off presentation (SAP) Objectives
Benefits
Methodology
Deliverables
Company overview (Customer) Business
Organizational units
Summary of known issues
Thank You!
< Team Lead Name >< Contact Data >SAP Active Global Support