2011 Fall Conference Brochure

COME

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September 19-20, 2011Fall Conference & Awards

Indianapolis Marriott Downtown

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HospiceCare & Service

Workforce Solutions

Marketing, Sales & PRTime CEUs

Management & Operations

Sunday 4:00 - 6:00 PM IAHSA Board Meeting & Dinner

Monday 9:00 - 10:15 AM Opening Session 1.25

10:30 – 11:45 AM 1A 1B 1C 1D 1E 1.25

11:45 – 1:15 PM IAHSA Awards Lunch

11:45 – 1:15 PM INALA Awards Lunch & Business Meeting

1:30 – 2:45 PM 2A 2B 2C 2D 2E 1.25

3:00 – 4:30 PM 3A 3B 3C 3D 3E 1.5

4:45 – 6:00 PM Networking Reception

Tuesday 7:30 – 8:45 AM IAHSA Business Meeting & Breakfast .5

9:00 – 10:00 AM 4A 4B 4C 4D 4E 1

10:15 – 11:15 AM 5A 5B 5C 5D 5E 1

11:30 AM – 12:45 PM Closing Session 1.25

Dear Friends,

In September we begin autumn, we gather with friends, and we celebrate the harvest. We look back at the year so far, and prepare for the winter ahead. We “Come Together” because we’re stronger and learn more in a group with common goals.

We share a set of goals across the continuum and within the different settings of independent living, assisted living, continuing care retirement homes, skilled nursing communities, and hospice. And, those goals are represented as different tracks of education at this year’s Fall Conference.

We strive for quality care and service to those we serve, especially those at the end of life. We aspire for fruitful marketing and sales. We do our best to be good managers and stewards of our resources – including our staff.

As you’ll see in this guide, we have a great line up of sessions and networking opportunities that will help you accomplish your goals. Plus, we will celebrate the successes of our peers during our awards luncheons.

Please take this opportunity to “Come Together” this September 19-20.

We look forward to seeing you.

Regards,

Jim Leich, President/CEOIndiana Association of Homes and Services for the Aging

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conference scheduleSeptember 19-20, 2011

Fall Conference & AwardsIndianapolis Marriott Downtown

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JOIN HANDSchange a life

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Cindy Baker, McKesson Medical-SurgicalJackie Brewer, Westminster Village North, Inc.

Amy Brown, Mercy ProvidenceJonathan Cassady, All Med Medical Supply

Mary DrewsThe Towne House Retirement Community

Amanda Green, Healthcare Therapy Services, Inc.Butch Gross, Theracare, Inc.

Ann Hightower, TX: Team Rehab, Inc.Doug Kafoure, GuideOne InsuranceKevin Kleva, Senior Care Pharmacy

Jeff KunceNeace Lukens Insurance & Risk ManagementMark Prifogle, Grandview Pharmacy, Inc.

Melissa RussellFriends Fellowship Community, Inc.

Yvonne VanosdolMedical Rehabilitation Centers, Inc.

Greg Whitehead, Young at Heart Pharmacy

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educationcommittee


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about the partnersThe Indiana Association of Homes

and Services for the Aging (IAHSA) is an association representing not-for-profit services and facilities for the elderly. IAHSA members are non-profit organizations, providing high quality health care, services and housing for over 25,000 seniors throughout Indiana. The mission of IAHSA is to assist members to provide the highest quality of life for those they serve.

Hoosier Owners and Providers for the Elderly

(HOPE) advances the interests of Hoosier owned and operated providers of health care, housing, and assistance services for the elderly by: Establishing working relationships with legislators,

regulators, advocates and other providers of services to the elderly;

Leading in planning for the future delivery, regulatory and payment systems;

Providing effective education and training programs at a reasonable cost;

Providing members with timely information; Exercising fiscal responsibility in use of member dues.

Indiana Assisted Living Association (INALA) The mission of INALA is to promote the interests of the Assisted Living industry in Indiana and to enhance the quality of life for the population it serves.To accomplish this, INALA is committed to providing: Information Leadership Expertise Representation Guidance Public Education Responsiveness

Indiana Hospice & Palliative Care Organization

(IHPCO) is the leader in end-of-life care in Indiana; celebrating over 30 years of service to terminally ill Hoosiers, their loved ones and the professionals working for them. IHPCO was established in 1979 as a statewide, not-for-profit organization supported by members, educational events, grants and donations from supportive organizations and individuals.

2011 sponsors

COME

TOGETHER

Platinum Sponsors

Gold Sponsor

Silver Sponsor

Supporting Sponsors All Med Medical Supply Grandview Pharmacy, Inc.

Healthcare Therapy Services, Inc. IAAAA - SMP Program Infinity Rehab Lee Agency, Inc. Office 360 Plante & Moran, PLLC PharMerica Senior Care Pharmacy Samaritan Alliance, LLC

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KeynoteConnecting the Dots of Healthcare:Better Connections through MutualityMonday, September 19th, 9:00 - 10:15 AM

Sponsored by Grandview Pharmacy, Inc.Healthcare continues to change not only in clinical aspects but with political, social, and financial evolu-tionary influences as well. Join Dr. Tray Dunaway to connect-the-healthcare-dots with the matrix supported by our constituent members to take better care of patients and each other.You won’t need caffeine to jolt you awake after this highly motivational and inspirational session. M. Tray Dunaway, MD, FACS, CSP, was a 16-year “every-other-night-on-call” surgeon in a small South Carolina town. Initially his frustrations with the “business of medicine” led him to develop a documentation system that resulted in millions of dollars in increased revenues for client hospitals and medical practices by streamlining physi-cian documentation and coding. In the process of teaching documentation improvement, he discovered the real secret of success wasn’t merely in teaching new skill sets, but rather improving relationships between what he now describes as “the dots of healthcare.” Dr. Tray’s unique and entertaining perspectives on business facets of the modern healthcare ecosystem rival any nightclub act in town! Understanding healthcare has been weakened through fragmentation, this surgeon turned “dotsultant” developed his concept of Mutual Value Integration to improve communication and chemis-try with other “dots” and to acknowledge the contribu-tion to patient care that everyone in healthcare makes. This award winning powerful physician speaker will share his secrets of success to connect in more meaning-ful, and profitable, ways with other “dots” with humor, honesty, and surprising insights from a physician’s perspective on the value of all the “dots of healthcare.” Don’t miss this presentation that has garnered rave reviews from healthcare audiences, will leave you in stitches, and will touch your mind as well as your heart. Tray Dunaway, MD, FACS, CSP; Healthcare Value, Inc.

1A: Legal Implications of Hospice Marketing TechniquesMonday, September 19th, 10:30 - 11:45 AM

The goal of this session is to provide both hospices and nursing home management with an overview of federal laws and government initiatives that impact hospice marketing services. The federal government is becom-ing increasingly skeptical of aggressive marketing techniques. This session will identify examples of marketing services that have been found to be in violation as well as those deemed permissible by the government.Todd Selby; Hall RenderTrack - Hospice

1B: Reducing Unnecessary HospitalizationsMonday, September 19th, 10:30 - 11:45 AM

The importance of reducing hospital readmissions has been recognized by the Centers for Medicare and Medicaid Services (CMS), managed care organiza-tions, and insurance companies, not only for quality of life, but controlling costs. Consider the facts: almost 1/5 of Medicare beneficiaries are re-hospitalized within 30 days; readmissions account for 18% of Medicare hospitalizations and $15 billion in annual Medicare spending; the 30-day readmission rate in the US is 17.5%; 70% of 30-day readmissions are for a different diagnosis than the original diagnosis. It is critical providers position themselves now as a leader in this domain, establishing a “track record” of minimizing hospital readmissions. This session will discuss the multi-discipline approach needed, and how to imple-ment a program that analyzes and provides solutions to this process.Jane Belt; Plante & Moran, PLLCTrack - Care & Service

1C: "I Don't Want To Be Here - You Don't Want To Be Here - So Now What?"Monday, September 19th, 10:30 - 11:45 AM

Many companies have used the recession and economic fears as a retention tool over the past few years. In this presentation, Lisa Pethtel shows how hiring right and retaining good employees adds value to an organization. She provides practical strategies to address complicated issues…people! At the end of the session she will close with an entertaining activity idea for assisted living residents that will leave everyone smiling.Lisa Pethtel; The Value PointTrack - Workforce Solutions

1D: Social Media for Senior Living CommunitiesMonday, September 19th, 10:30 - 11:45 AM

In this session, we will explore social media marketing and communication opportunities for residents and community managers. The speaker will apply her experience with social media platforms (Twitter, Face-book, blogging, Skype, etc.) to the continuum of care market. Specifically, she will share the story of her grandmother Lois. She lives at Miller's in Castleton, and a laptop is her primary means of communication via Skype and email. Attendees are encouraged to bring smartphones, laptops and/or tablets.Jenn Rarick; Pivot MarketingTrack - Marketing, Sales & PR

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1E: Honoring Patient Preferences at the End of LifeMonday, September 19th, 10:30 - 11:45 AM

Traditional approaches to honoring the treatment preferences of seriously ill patients are of limited use. The POLST (Physician Orders for Life-Sustaining Treat-ment) Paradigm overcomes these challenges by commu-nicating treatment preferences for resuscitation, hospital-ization, antibiotics, and feeding tubes in the form of medical orders that transfer across care settings. The Indiana Patient Preferences Coalition is working to develop a statewide order set based on the POLST model that would be transferable throughout the health-care system. This order set will provide health care providers clear and immediately actionable medical orders to direct treatment based on the patient’s wishes.Gabriel Timothy Bosslet MD; IU Health University HospitalTrack - Management & Operations

IAHSA Awards Luncheon Monday, September 19th, 11:45 am – 1:15 pm

Sponsored by Health Management Advisors, Inc.Join IAHSA as we celebrate the successes of our mem-bers. This event recognizes those who make a differ-ence on behalf of Indiana seniors. Awards to be given include Excellence in Service, Care and Volunteering. All nominees will be recognized. Come celebrate with fellow members at this highly anticipated event.

INALA Awards LuncheonMonday, September 19th, 11:45 am – 1:15 pm

The INALA Awards Luncheon was established to recog-nize and honor those people that have positively affected the lives of those being served in Assisted Living. Nominees and winners will be recognized in the following categories: Angel Award, Outstanding Community Director award, Creative Idea of the Year Award, Outstanding Marketing Director Award, Outstanding Caregiver Award, and Outstanding Food Service Director Award. We invite you to celebrate with your peers! INALA Annual Business MeetingThe INALA Annual Business Meeting will be held in conjunction with the INALA Awards Luncheon at 11:45 a.m. All members are invited to attend. The meeting will include Board Member elections, a review of the financial report, and a report from the board chair.

2A: Harnessing The Power of Data for Hospice Leaders, Part 1Monday, September 19th, 1:30 - 2:45 PM

This workshop describes various data sources available for hospices and end-of-life care providers, highlighting Medicare data files. Applications and discussion will focus on Indiana hospice utilization, hospice and patient characteristics, and collaboration with other

providers (e.g., hospitals, home health agencies, and skilled nursing facilities).Cordt Kassner, PhD; Hospice Analytics, Inc.Track - Hospice 2B: Edema, Lymphedema and Swelling

Monday, September 19th, 1:30 - 2:45 PMThis session will present an overview of lower extremity swelling and cellulitis which are very common problems in long term care. The problem has been that the differential diagnoses of the many causes has not been well thought out, and the "knee-jerk" treatments involve antibiotics which in almost all cases are not needed. The keys to preventing lower extremity swelling and cellulitis, and treating it when there is occurrence, is to be able to identify the specific causes and provide treatment directed at the specific cause.Michael Miller; IndyLymphedemaTrack - Care & Service

2C: Accommodating the Disabled Worker – The ADA Interactive Process that Really WorksMonday, September 19th, 1:30 - 2:45 PM

The definition of "disability" has recently been broad-ened by Congress. Employers can make mistakes when an employee asks for an accommodation and doesn't follow through in the right way. This presentation will describe the simple Four-Step interactive process which is a strategy that really works. All the tools needed, including a two-page Reasonable Accommodation Work Sheet will be offered so that attendees will end up doing the right thing for the employee and the organization.Steve Lyman; Hall Render Killian Heath & LymanTrack - Workforce Solutions

2D: We've Gotta Start Meeting This Way! Blog Marketing & Social MediaMonday, September 19th, 1:30 - 2:45 PM

Plan to join Rhoda Israelov, a writer of financial advice columns, travelogues, motivational speeches, and—of course—blogs, for this informative session. She will share how creating an exceptional blog isn’t just about search engine optimization (SEO) and writing posts that are enjoyable to readers—it’s also about the individual “voice” of the facility. She will also cover how every new facility’s blog has a different tone, personality, and twist that separates it from all the others.Rhoda Israelov; Say It For YouTrack - Marketing, Sales & PR

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2E: Money Follows the Person - What's It All AboutMonday, September 19th, 1:30 - 2:45 PM

This session will explain the process for Money Follows the Person as well as the eligibility process for partici-pants, and up to date information given.Juman Bruce; Division of AgingTrack - Management & Operations

3A: Harnessing The Power of Data for Hospice Leaders, Part 2Monday, September 19th, 3:00 - 4:30 PM

Building on the previous workshop, this workshop will focus on Medicare data applications from local to national levels. Discussion topics include how CMS, MedPAC, and the OIG use these same data sets to impact hospice reimbursement curves, evaluate hospice service provided in nursing facilities, etc., palliative care, and additional current topics.Cordt Kassner, PhD; Hospice Analytics, Inc.Track - Hospice

3B: Managing Medicare Review of Therapy ServicesMonday, September 19th, 3:00 - 4:30 PM

Implementing an effective plan to prepare for medical review of skilled services is imperative. This session will review the Medicare medical review process with tips for improving successful outcomes under complex medical review. Focused strategies to improve interdis-ciplinary team documentation that justifies skilled services billed will be discussed, illustrated with claim denial samples. Facility leaders seeking to proactively prepare for medical review or those currently under Progressive Corrective Action (PCA) seeking to reduce their error rate will benefit from this session.Amie Martin; Proactive Medical Review & Consulting (affiliate of HTS)Track - Care & Service

3C: Code Lavender: A Compassionate ResponseMonday, September 19th, 3:00 - 4:30 PM

In 2010, a group of professionals from several disci-plines at Riley Hospital for Children at Indiana Univer-sity Health came together with a common concern: the well-being of hospital staff exposed to the stress of caring for children with chronic and terminal health conditions. After months of exploring and identifying the challenges frequently faced by co-workers, with the support of hospital leadership and on a voluntary basis, these professionals established Code Lavender. Code Lavender is a compassionate and nurturing response carried by members of the Riley Hospital Staff Self-care Committee. Presently, it consists of providing a support-ive presence and some healthy treats to bring comfort to staff who have had a particularly difficult time in the

very recent past. It is generally comprised of two infor-mal gatherings (one for the day shift and another for the night shift). This presentation will briefly address likely challenges to employee well-being and the possible employee-driven strategies to contribute to mutual support and job satisfaction.Daniel Novak & Darla Cohen; IU Health Embracing Hope ~ Bereavement & Counseling CenterTrack - Workforce Solutions

3D: 2011 Indiana Assisted Living and Memory Support Market Survey ResultsMonday, September 19th, 3:00 - 4:30 PM

WestShore Senior Housing Consultants, LLC, in partner-ship with IAHSA and INALA recently conducted Indiana’s 2nd Annual Assisted Living Market Survey. This presentation will walk participants through the survey results and will provide valuable insights about key Indiana assisted living and memory support charac-teristics, including: occupancy, pricing, unit mixes, care packages, and current operational insights.Melissa Wychocki; WestShore, LLCTrack - Marketing, Sales & PR

3E: Bank Letter of Credit Update / Options for Expiring LOCsMonday, September 19th, 3:00 - 4:30 PM

Summary: Tax-exempt bonds backed by a bank letter of credit have historically been a popular funding structure for non-profit senior living providers. However, the mortgage and banking crisis of 2008 and 2009 exposed some inherent risks to this debt structure, including increased letter of credit fees, tightened terms and generally more restrictive ancillary banking require-ments. This presentation will provide an update on the letter of credit market, the banks still providing letters of credit, and how IAHSA providers have been affected. The presentation will also outline best practices IAHSA members should implement as they approach the expiration of their current letter of credit contracts and/or consider utilizing the letter of credit structure for a new financing.Steve Kennedy; Lancaster PollardTrack - Management & Operations

Special EventWelcome Reception

Monday, September 19th, 4:45 – 6:00 pmSponsored by BKD, LLPJoin us for a lovely evening reception designed for you to see old friends and meet new ones.

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IAHSA Annual Business Meeting & BreakfastTuesday, September 20th, 7:30 – 8:45 am

The Business Meeting Breakfast will be held from 7:30 to 8:00 am prior to the Business Meeting. Individual tickets may be purchased for $15 to attend the breakfast, but they must be purchased in advance when attendees preregister. There will be no tickets available at the door.The Annual Business Meeting will be held from 8:00 to 8:45 am, and is open to IAHSA members. Elections of various Board of Directors positions will take place, as well as a review of the financial and business reports, and an update on all major association initiatives. Each facility will designate one voting representative for the meeting.

4A: Hospice 2.0: New Media in Hospice CareTuesday, September 20th, 9:00 - 10:00 AM

This session will provide an overview of the fast-changing world of social media, from general concepts to practical application, and how these tools are being used by the general public, from your 14-year-old neighbor to your 84-year-old patient. Presenters will review the most commonly-used social media tools, blogs, personal pages and microblogging, as well as social media tools developed particularly for hospice patients, families and professionals. Attendees will leave with a firm understanding of why every hospice needs a social media policy.Susan Wallace; Midwest Care AllianceTrack - Hospice

4B: Bladder BuzzTuesday, September 20th, 9:00 - 10:00 AM

Issues around urinary incontinence (UI) are challenging for nursing home staff members who provide emotional and physical care to residents. The rate of UI is estimated at between 45% and 70% for residents in long-term care (LTC) settings and appears to be increasing. A knowl-edge gap exists among nursing home staff members in the areas of attitude toward UI, types of UI, and assess-ment of UI. To reduce this gap, a research team created an evidence-based UI education program entitled Blad-der Buzz. The purpose of the Bladder Buzz program is to dispel myths about UI, improve knowledge on types of UI and improve management and treatment of UI among nursing home staff. The Bladder Buzz program is a seven week program designed for nursing home staff members who provide emotional and physical support to residents. It has been tested in six Midwest nursing homes and preliminary results indicate improved UI knowledge among nursing home staff. Providing NH administrators and staff educators with tools to improve knowledge about UI can potentially reduce the number of UI episodes residents experience, improve residents’ health related quality of life, and improve nursing home quality.Katie Ehlman; University of Southern IndianaTrack - Care & Service

4C: Saving Money and Improving Quality with “Next Steps” in Worker’s Comp and InsuranceTuesday, September 20th, 9:00 - 10:00 AM

In this fast paced session, we share strategies on dealing with the changing world of Worker’s Compensation and discuss tactics on how to adapt to the “new normal” world in a way that saves money. There are clouds gathering - new regulations, a changing workforce, different organi-zational structures, and marketplace pressures for all kinds of communities. Maintaining the status quo is no longer an option – come and get some new ideas to stay dry in the coming insurance storm.Mike Salazar; Gregory & AppelTrack - Workforce Solutions4D: Personalities –Knowing How to

Communicate With Different TypesTuesday, September 20th, 9:00 - 10:00 AM

During this session, all attendees will complete a DISC personality summary and analyze their personalities. Then we will review the strengths and weaknesses of the four personalities. We will do some role playing with the crowd and then will help them to understand why we may get along really well with some people but struggle with other types of personalities. This session will help managers and supervisors understand how to communi-cate to employees, and help sales people know how to communicate with clients of different personalities.Rob Schmidt; Lee Agency, Inc.Track - Marketing, Sales & PR4E: Medicare Operations - How Are You Doing?

Tuesday, September 20th, 9:00 - 10:00 AMSuccessful Medicare operations remain critical to skilled nursing facilities due to declines in private pay utilization and compromised Medicaid funding. Changes in the industry, including the MDS 3.0 and RUG IV, have added to the challenges for providers. This session will provide in-depth information for the entire interdisciplinary man-agement team on how to improve the financial perfor-mance of your facility by focusing on best practices within your Medicare program. Topics to be addressed include: Building Medicare census and maximizing length of stay; accurate determination of RUG revenue rates; analysis of ancillary services and identification of opportunities to reduce cost; elements of contractual arrangements and internal facility protocols that minimize financial risk and exposure. The program will include presentation of industry trends, financial results and operating statistics which will assist a facility in evaluating and monitoring their performance as compared to others. We will review the critical clinical components of the MDS 3.0 and the impact of those areas on the Medicare operations.Chris Joos; Plante & Moran, PLLCTrack - Management & Operations 7

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5A: Under Construction: Quality Reporting and Your HospiceTuesday, September 20th, 10:15 - 11:15 AM

The Affordable Care Act created the first mandates for hospices to report data regarding the quality of care they provide to the Centers for Medicare and Medicare Services. This is hardly the first step towards quality reporting for hospices, nor will it be the last. Attendees will learn about previous projects that looked at hospice quality reporting, CMS' current status regarding mea-sure identification for quality reporting, and likely future directions that CMS may take for the development of new measures and tools to capture data on hospice quality of care.Susan Wallace; Midwest Care AllianceTrack - Hospice

5B: Office of the Inspector General Meets F-Tag 329 - Appropriate or Inappropri-ate Use of AntipsychoticsTuesday, September 20th, 10:15 - 11:15 AM

State surveyors have begun to cite nursing facilities at an alarming rate for the inappropriate use of antipsy-chotics shortly after the Office of the Inspector General (OIG) released a written report indicating that 51% of Medicare claims were erroneous and amounting to $116 million. The OIG also determined that 22% of atypical antipsychotics given within nursing facilities during the study period were considered to be unneces-sary medications. During this presentation, the OIG report and its finding will be discussed in detail. By the end, attendees will be well informed about F-Tag 329, Unnecessary Medi-cations, and the OIG report on atypical antipsychotics. The knowledge and understanding of both these docu-ments will allow citation avoidance during the survey process as it relates to atypical antipsychotics and unnecessary medications.Lisa O'hara PharmD CGP; GrandView Pharmacy Track - Care & Service

5C: Risky Computer-Networking BehaviorsTuesday, September 20th, 10:15 - 11:15 AM

It’s well established that employees use their work computers and office Internet connections in ways that can cost the company loads of money. How do you know what it’s costing you? What sorts of behaviors are you willing to accept? When does their risky behavior become your responsibility? What can you do to prevent risky behaviors? We’ll explore these questions and more in this short session.Denver Abernathy; Promethius Consulting, LLCTrack - Workforce Solutions

5D: Character Counts Tuesday, September 20th, 10:15 - 11:15 AM

Marcy G. Ripberger will share information on the Character Council which is a non profit organization dedicated to strengthening the personal character of individuals with the goal of impacting families and communities. The Character Council provides training, resources, and assistance for character implementation in the entire community.Marcy G. Ripberger Track - Marketing, Sales & PR

5E: Getting LEANTuesday, September 20th, 10:15 - 11:15 AM

LEAN focuses on eliminating waste in processes or systems within your healthcare organization. LEAN is not about eliminating people or jobs, but it is about using them more prudently. LEAN is about working with people to attain continuous improvement activities to assist in reducing cost, by eliminating reworks, and increase rewards within your healthcare organization. LEAN is about understanding what is important to your customer.Antonio Stewart; Indiana Veterans HomeTrack - Management & Operations

ClosingHEALING THE HEALERS - Re-connecting the ‘Soul and Role’ of CaregivingTuesday, September 20th, 11:30 AM - 12:45 PM

Sponsored by Samaritan Alliance, LLCMany health care workers describe their profession in terms of a vocation or sacred calling to serve others. At the same time, our cultural demands of busyness and speed– together with bureaucratic realities can lead to caregiver fatigue and professional discouragement. This program addresses these concerns with wisdom from the world’s great spiritual traditions and a new perspective on the ethics of caregiving from the quan-tum sciences. The result is a hopeful and practical perspective that can improve morale and the quality of living both for those we serve as well as for ourselves as healing professionals.Richard Groves; Sacred Art of Living Center

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General Conference InformationThe Fall Conference runs from Monday, September 19, 2011 through Tuesday, September 20, 2011. The conference will be held at Indianapolis Marriott Down-town, 350 West Maryland Street, Indianapolis, Indiana 46225. For reservations, please call 800-266-9432.

Special Needs and Conference AttirePersons requiring special assistance or menus are encouraged to note their needs on the registration form or attach a letter providing details.

We encourage casual attire for the entire conference. Don’t be caught unprepared. Everyone responds differ-ently to climate-controlled environments and the hotel does its best to provide a comfortable climate for our event. However, sometimes it is warmer or cooler than you prefer. We hope that you will take this into consid-eration when preparing for this conference and wear clothing that can be layered.

Conference FeesThe conference fees cover all educational sessions, conference handouts on CD, refreshment breaks, lunch and reception.

The Facility Rate is for IAHSA, INALA, IHPCO and HOPE members from one facility in one location. Members may choose the special facility rate to register 1-7 individuals for the full conference. When you register more than 7 people, the rate will be $145 for each additional person over the 7th person. This special price does not apply to persons signing up for one day or individual registration. The Individual Rate is for one person from one facility and includes the daily rate or a full conference rate. Student Rates are available for individuals enrolled in a health facilities administra-tion course. Rates are also available for former IAHSA Administrators who served the long term care commu-nity for at least 15 years and are currently not employed. Please call IAHSA for the special rate at (317) 733-2380.

Registration To guarantee that your registration reaches IAHSA by the deadline of September 9, 2011, please fax a copy of your completed registration form along with all participants' names and session numbers to (317) 733-2385 and then mail the original along with your payment. We will hold your registration space. If you are paying by credit card, there is no need to mail the original registration. You can also register on-line with a credit card at www.regonline.com/iahsa.

CancellationsDue to the need for reproducing hand-outs and having accurate meal counts, we will be enforcing a deadline to register. That date is September 9, 2011. Cancella-tions received prior to that time will be refunded. No-shows and cancellations after that time will be billed. Substitutions are always welcomed.

Hotel Information The Indianapolis Marriott Downtown is located at 350 West Maryland Street, Indianapolis, Indiana 46225. The hotel is holding a block of rooms until August 19, 2011 at the discounted rate of $149 plus tax per night, for a single or double room. You must mention you are with IAHSA Conference and make your reservations by August 19th to receive the special discounted rate. Please call The Indianapolis Marriott Downtown at 800-266-9432 to make reservations. We suggest that you make reservations soon, even if you are unsure about attending the conference. You can always cancel the room later.

Conference Special EventsThis year the Fall Conference will feature several special events which require pre-registration. You must pre-register for the following events: Awards Lunch, Welcome Reception and the Business Meeting Breakfast. There is an additional fee to attend the Business Meeting Breakfast, but all other conference events are included in the price for all facility members. Exhibitors will be required to pay a $20 fee for the Welcome Reception.

Continuing EducationThe Indiana State Board of Health Facility Administra-tors has approved 9 continuing education credits for Health Facility/Residential Care Administrators for attendance at all sessions (Monday is worth 5.25 depending on your session choices, and Tuesday is worth 3.75). Approval has also been requested from the Certifying Board of Dietary Managers, and the American Dietetic Association for Registered Dietitians. The Indiana Social Worker, Marriage and Family Therapist and Mental Health Counselors Board has approved this organization to provide Category 1 Continuing Education for LSWs. However, licensees must judge the program's relevance to their professional practice.

Additional Information For general information & registration questions, please contact Ann Sullivan: [email protected] or call 317-733-2380. You can also find more information on the 2011 Fall Conference at www.iahsa.com or www.INassistedliving.org or www.ihpco.org.

11

come togetherIndiana Association ofHomes & Services for the AgingP.O. Box 68829Indianapolis, IN 46268

CEO/President CFO/COO Hospice Director Administrator DON/Clinical Staff Housing Manager Marketing Director HR Director Dietary Director Assisted Living Maintenance Director

routing list

COME

TOGETHER

COME

TOGETHER


Indianapolis Marriott Downtown

2011 sponsorsPlatinum Sponsors

Gold Sponsor Silver SponsorSupporting SponsorsAll Med Medical Supply

Grandview Pharmacy, Inc.Healthcare Therapy Services, Inc.

IAAAA - SMP ProgramInfinity Rehab

Lee Agency, Inc.Office 360

Plante & Moran, PLLCPharMerica

Senior Care PharmacySamaritan Alliance, LLC

2011 Fall Conference Brochure

Documents

Transcript of 2011 Fall Conference Brochure