2011 DMWC Volunteer Handbook - Amazon S3s3.amazonaws.com/.../2011-dmwc-volunteer-handbook.pdfDMWC...

h

Destiny Metropolitan Worship Church

DMWC Volunteer Handbook

www.destinymetro.org 2

Contents Section 1—Introduction

Goals & Purpose of the Volunteer Handbook .................................................. 6 Welcome from Dr. Bryan E. Crute .................................................................... 7 Greetings from the Volunteer Coordinator ...................................................... 8

Section 2—Destiny Metropolitan Worship Church Church History ................................................................................................ 10 Our Vision........................................................................................................ 11 Vision Statement............................................................................................. 12 Mission Statement .......................................................................................... 12 Purpose Statement ......................................................................................... 12 Core Values ..................................................................................................... 13 Statement of Faith .......................................................................................... 14 Destiny Leadership.......................................................................................... 16 Ministry Opportunities.................................................................................... 18

Section 3—The Purpose Driven Church

What is a Purpose Driven Church? ................................................................. 21 Biblical Foundations........................................................................................ 21 Purpose Driven Church History....................................................................... 22 12 Essential Characteristics of Purpose Driven .............................................. 23

Section 4—Volunteer Management The Role of the Volunteer Coordinator .......................................................... 26 Overall Policy on Utilization and Management of Volunteers ....................... 26 Leadership within Ministry Teams.................................................................. 26 Volunteers, Directors, and Team Leads Relationships ................................... 26 Defining Volunteerism at Destiny................................................................... 26 Describing Volunteers at Destiny.................................................................... 27 Services of Minor Volunteers.......................................................................... 27 Levels of Volunteers........................................................................................ 27 Everyone is Welcome...................................................................................... 27 Maintenance of Volunteer Files...................................................................... 28 Change of Personal Information..................................................................... 29 Volunteer Career Paths................................................................................... 29 Volunteers and Disabilities ............................................................................. 29



Volunteer Pathway ......................................................................................... 30 Discover............................................................................................... 31 Deploy ................................................................................................. 32 Develop ............................................................................................... 34 Distinguish........................................................................................... 35

Section 5—Volunteer Policies & Procedures

General General Guidelines.......................................................................................... 39 Volunteer Competency Model ....................................................................... 40 Core Team Values ........................................................................................... 45 Open Door Policy ............................................................................................ 47 Length of Volunteer Service............................................................................ 48 Representation of Destiny .............................................................................. 48 Volunteer Room.............................................................................................. 48 Volunteer Hours.............................................................................................. 48 Communication............................................................................................... 48 Dress & Grooming........................................................................................... 49 Attendance, Absences, & Substitution ........................................................... 49 Leave of Absence ............................................................................................ 50 Expenses.......................................................................................................... 50 Announcement Requests................................................................................ 51 Use of Personal Property ................................................................................ 51 Personal Use of Church Property.................................................................... 51 Grievance Procedures..................................................................................... 52 Grievance Process........................................................................................... 52

Behavior Conduct ........................................................................................................... 53 Computer, Phone, & Email Usage................................................................... 54 Internet Usage ................................................................................................ 54 Computer Software (Unauthorized Copying) ................................................. 55 Violent Behavior.............................................................................................. 55 No Solicitation/No Distribution ...................................................................... 56 Drugs and Alcohol ........................................................................................... 56 Smoking........................................................................................................... 57 Sexual Harassment.......................................................................................... 57 Confidentiality................................................................................................. 58

Safety General Safety & Emergency Standards......................................................... 59 Accidents/Job Safety & Health ....................................................................... 59



General Safety Guidelines............................................................................... 60 Keeping Children Safe & Secure ..................................................................... 60 Emergency Closings ........................................................................................ 63

Appendix—Forms

Confidentiality Acknowledgement ................................................................. 65 Statement of Commitment............................................................................. 66 Statement of Handbook Acknowledgement .................................................. 67 A Guide for Leaders: “What to do when the Bible appears silent on issues” . 69 Destiny Volunteer Application............... Volunteer Room and Destiny Website References ...................................................................................................... 72



Introduction



Goals and Purpose

This Volunteer Handbook is designed for the purpose of not only introducing you to Destiny, its vision and policies & procedures; but also to help you understand the role of “volunteer staff” (that's you!) at Destiny. We believe that informed volunteers will have a greater confidence level and will be comfortable in the performance of his or her assigned position. The pages of this handbook provide a general overview of procedures and guidelines that Destiny has established for its volunteers. Please read through it carefully, and familiarize yourself with it, as this is a very valuable resource for you. The handbook should serve as a guide as you begin or continue your volunteer service at Destiny; however, it is obviously not possible to anticipate all situations that could arise in ministry or provide information that answers every possible question. As a result, Destiny reserves the right to modify, supplement, rescind, or revise any policy, with or without notice, as necessary or appropriate. Destiny will comply with all applicable laws at all times. Nothing in this handbook creates a contract of employment. Both traditionally and biblically, churches have long relied on unpaid workers to fulfill their calls to service, not because of reward or remuneration, but out of love and obedience in personal relationship to God. Of course, different ministry roles require different skills and personality types, and neither the church nor the volunteer can always predict whether things will be a good fit. Therefore, while we hope that your service is both long‐term and rewarding, either you or Destiny can terminate this relationship at any time. Finally, it is important that you read and understand the contents of this handbook. If you have any questions or need additional information, please feel free to contact the Volunteer Coordinator.

©2006. Destiny Metropolitan Worship Church. 1775 Water Place; Atlanta, GA 30339. All rights reserved. This handbook was printed in July 2007. Future updates to this handbook can be obtained on the Destiny website, www.destinymetro.org



Welcome Dear Destiny Volunteer: I am pleased to provide for you Destiny Metropolitan Worship Church’s “Volunteer Handbook”. On behalf of Destiny, I want to welcome and thank you for volunteering. We understand that your personal time is very valuable and we are delighted that you have still chosen to volunteer. As a volunteer you are part of a team of leadership, staff, and fellow volunteers working to enable Destiny to achieve its goals. Your contributions, dedication, and commitment are vital to our growth and success. Each volunteer opportunity, although different, contributes an important part to Destiny as a whole. It is our prayer that you will take pride in serving! I appreciate your support of our values, goals, and policies. Thank you for your loyal commitment to Destiny. I pray that your volunteer experience will be challenging, enjoyable, and rewarding. Again, welcome! Pursuing Him Passionately, Dr. Bryan E. Crute Founder & Senior Pastor Destiny Metropolitan Worship Church



The Volunteer CoordinatorFrom the heart of Greetings, I would like to continue to give you a warm welcome to your new volunteer role at Destiny. The Leadership Team, Staff, Directors, and Ministry Leaders are excited about your talents, gifts, time, and heart. Please know that your service will not be in vain, and you are truly a blessing to the Destiny family. As a volunteer you will:

Receive assistance in discovering your Sweet Spot for serving Share your knowledge, talents, and experience with others Find enjoyment in helping and volunteering with others Be an active and vital volunteer member, to include expressing your very own concerns Meet new people, explore new challenges, and develop new skills Be appreciated for your service

At Destiny, we sincerely believe that God equips all believers to serve in ministry. In 1 Peter 2:9, God calls His followers “a royal priesthood”; 1 Corinthians 12:1 says that “God gives [spiritual gifts] to each one, just as He determines.” We sometimes use the term “volunteers” as a convenient way of referring to those who serve, but what we’re really talking about is people who lovingly respond to Jesus’ call to serve in His ministry. Therefore, it is important to keep in mind that during your service at Destiny you are representing both our congregation and the Lord as you live out every aspect of your life. As you minister to others here, as well as in your private life away from church, you should be striving toward living in a way that serves as an example to others of your own deepening relationship with God. As your Volunteer Coordinator, my role is to not only oversee volunteer management as it relates to proper assimilation into ministry, but I am here to serve you, as a volunteer, by further caring for you during your service time here at Destiny. I look forward to developing a mutually enjoyable and rewarding volunteer experience with you. Should you ever have any questions, concerns, or suggestions, please feel free to contact me. Very Truly Yours,

Tonya Renee’ Howard Volunteer Coordinator [email protected] 770.509.9010 ext.105



Destiny



Destiny History“Brief”

In August of 1995, Bryan and Lanette Crute along with about 20 committed others moved from Richmond, VA to the Atlanta area to plant a church. In an act that proved later to be symbolic, the moving truck carrying all of the Crutes' belongings caught fire. Everything in the truck was consumed. God was confirming that nothing old would measure up to the new standard He had set for their lives. After the Crutes settled in Marietta, those who moved with them began meeting in the basement of the Crutes' home once a week and at a hotel on Sundays. Initially, they did not call it a church. It was just a core group. This was the beginning of Destiny's public ministry. From the Crutes' basement to a hotel, and from a hotel to a local movie theater, God added those committed to the vision Pastor Crute declared. The church officially launched as Destiny Metropolitan Worship Church in 1997 but still had no place to permanently call home. In early 1998, after weeks of prayer and fasting, the leadership identified a commercial plaza in Marietta as Destiny's new home. The church grew steadily in its new home. By the time it would identify additional facilities, the church was maxing out its meeting space by offering three Sunday church services and one on Saturday. A separate meeting space on the same property had become the Life Development Center, the area housing all children's, youth, and young adult services. In 2003, the church acquired the current multipurpose property with 127,000 square feet of building on 12.7 acres of land. The first service in this building was on Easter Sunday in 2005. Since its beginning, Destiny has been a different type of church. Pastor Crute set out to attract people who had experienced and rejected church for its meaningless formalities. Mrs. Crute led the congregation in worship that was electric, leading people in vigorously expressing their hearts to God. Pastor Crute's messages compelled people to an unwavering standard of holy living. Destiny's message of maximizing potential for God's Glory has transformed countless lives. The gospel of Jesus Christ is preached here with practical application, yet without compromising the intricacies of the God of the Bible. With a commitment to building strong families, Destiny, under Pastor Crute's teaching and example, has presented a model of purpose‐driven living that has as its goal reaching more people with the love of Jesus Christ everyday. More information provided on our website at http://www.destinymetro.org.



Dr. Bryan E. Crute “Our Vision” I see a place where the hurting, the hopeless, the discouraged, the frustrated, and confused can find love, truth, acceptance, guidance, and encouragement to fulfill their God‐ordained purpose in life. I see building strong, healthy families whose roots are deeply placed in the soil of God’s Word and are cultivating relationship with Jesus and one another. I see 3000 men who have been restored to Jesus, assumed their rightful places in their homes, jobs, communities, and being role models to pass on a godly heritage to the children. I see 1000’s of children every week being shuttled from the main sanctuary of our church campus to state‐of‐the art, Biblically‐themed Park to learn about the Word of God, its characters, principles, and truths. I see sharing the Good News of Jesus Christ with the hundreds of thousands of residents in metropolitan Atlanta, and surrounding counties. I see musicals, plays, dramas, concerts, and other outreaches that serve to bridge the gap between the lost in our community and Destiny Metropolitan. Hell cannot be an option for the nations in our city. I see 5000 core members growing together in spiritual maturity through Bible studies, seminars, retreats, and fellowship – learning, loving, and laughing together, understanding God’s design and plan for their lives and living life to its greatest potential. I see sending our career missionaries and church workers to every world‐class in the United States of America and around the world, and sending out our members by the thousands on short‐term mission projects. I also see sponsoring, and/or overseeing at least 250 purpose driven churches and offering training for pastors and church planters as they purpose God’s will for their lives. I see equipping men, women, and children to entrepreneurially develop flourishing businesses that would provide financial impetus and support for ongoing ministry projects. I see 35‐50 acres of land, on which will be built a church – with beautiful yet efficient facilities…including a worship center seating thousands, a prayer center, classrooms for Bible study and the training of lay ministers, and family recreational facilities. All of this will be designed to minister to the total person – spiritually, emotionally, physical, and socially.



The Destiny Statements “Let there be real harmony among you so there won’t be any split in the church. I plead with you to be of one mind, united in thought and purpose.” Corinthians 1:10 (LB) Vision Statement To develop healthy, generationally‐minded Christians who live passionately to spiritually shape and influence the culture for God’s glory. (Ephesians 4:11‐19)

Mission Statement To bring people to Jesus and membership in His family;

build them in Christ like maturity; equip them for their ministry

in the church and life mission in the world (the market place) in order to magnify the name of Christ.

Our Purpose Statement “A great commitment to the great commandment and the great commission will grow a great church!” Why We Exist As a Church? The purpose of our church is summarized in a single sentence and based on two key scriptures: “A GREAT COMMITMENT TO THE GREAT COMMANDMENT AND THE GREAT COMMISSION WILL GROW A GREAT CHURCH!” The purposes of our church are also highlighted in these two statements of Jesus. Matthew 22:36‐40 The Great Commandment: “Jesus said, ‘Love the Lord your God with all your heart...soul...and mind. This is the first and greatest commandment. And the second is like it: Love your neighbor as yourself. All the Law and Prophets hang on these two commandments.” Matthew 28:19‐20 The Great Commission: “Jesus said, Go and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, and teaching them to do everything I have commanded you.” • To “Love God with all your heart” is “WORSHIP.” • To “Go...make disciples” is “EVANGELISM.” • To “baptize...” is to “incorporate into FELLOWSHIP.” • To “teach them to do” is “DISCIPLESHIP.” • To “Love your neighbor as yourself” is “MINISTRY.”



The Destiny Core Values Core Values Reaching the lost world Luke 14:23; Acts 1:8 Influencing community values Matthew 5:13‐16; Philippians 2:15 Living by the authority of the scriptures II Timothy 2:15, 3:16 Committing to ministry Ephesians 4:11‐12; II Peter 1:10 Devoting to prayer and worship Psalm 34:3; Luke 10:38‐42 Loving and encouraging people John 13:34‐35; I Corinthians 13 Reproducing Christ‐like Disciples Matthew 28:19‐20; II Timothy 2:2



Statement of Faith In essential beliefs ‐ we have unity. " There is one Body and one Spirit...there is one Lord, one faith, one baptism, and one God and Father of us all..." Ephesians 4:4‐6 In non‐essential beliefs ‐ we have liberty. "Accept him whose faith is weak, without passing judgment on disputable matters...Who are you to judge someone else's servant? To his own master he stands or falls...So then each of us will give an account of himself to God...So whatever you believe about these things keep between yourself and God." Romans 14:1, 4, 12, 22 In all our beliefs ‐ we show charity. " ...If I hold in my mind not only all human knowledge but also the very secrets of God, and if I have the faith that can move mountains ‐ but have no love, I amount to nothing at all." I Corinthians 13:2 (Ph)

The Essentials We Believe: About God God is the Creator and Ruler of the universe. He has eternally existed in three personalities: the Father, the Son, and the Holy Spirit. These three are co‐equal and are one God. Genesis 1:1, 26‐27; 3:22; Psalm 90:2; Matthew 28:19; I Peter 1:2; II Corinthians 13:14 About Jesus Christ Jesus Christ was born of a virgin. He is the Son of God and is co‐equal with the Father. Jesus lived a sinless human life and offered Himself as the perfect sacrifice for the sins of all people by dying on a cross. He arose from the dead after three days to demonstrate His power over sin and death. He ascended to Heaven's glory and will return again someday to earth to reign as King of Kings, and Lord of Lords. Matthew 1:22,23; Isaiah 9:6; John 1:1‐5, 14:10‐30; Hebrews 4:14,15; I Corinthians 15:3,4; Romans 1:3,4; Acts 1:9‐11; I Timothy 6:14,15; Titus 2:13 About the Holy Spirit The Holy Spirit is co‐equal with the Father and the Son of God. He is present in the world to make men aware of their need for Jesus Christ. He also lives in every Christian from the moment of salvation. He provides the Christian with power for living, understanding of spiritual truth, and guidance in doing what is right. He gives every believer a spiritual gift when they are



saved. As Christians we seek to live under His control daily. II Corinthians 3:17; John 16:7‐13, 14:16,17; Acts 1:8; I Corinthians 2:12, 3:16; Ephesians 1:13, 5:18; Galatians 5:25 About the Bible The Bible is God's Word to us. It was written by human authors, under the supernatural guidance of the Holy Spirit. It is the supreme source of truth for Christian beliefs and living. Because it is inspired by God, it is the truth without any mixture of error. II Timothy 3:16; II Peter 1:20,21; II Timothy 1:13; Psalm 119:105, 160, 12:6; Proverbs 30:5 About Human Beings People are made in the spiritual image of God, to be like Him in character. People are the supreme object of God's creation. Although every person has tremendous potential for good, all of us were born with a sin nature and are marred by an attitude of disobedience toward God called "sin". This attitude separates people from God and causes many problems in life. Genesis 1:27; Psalm 8:3‐6; Isaiah 53:6, 59:1,2; Romans 3:23 About Salvation Salvation is God's free gift to us but we must accept it. We can never make up for our sin by self‐improvement or good works. Only by trusting in Jesus Christ as God's offer of forgiveness can anyone be saved from sin's penalty. When we turn from our self‐ruled life and turn to Jesus in faith we are saved. Eternal life begins the moment one receives Jesus Christ into his life by faith. Romans 5:1, 6:23; Ephesians 2:8,9; John 14:6, 1:12; Titus 3:5 About Eternity People were created to exist forever. We will either exist eternally separated from God by sin, or eternally with God through forgiveness and salvation. To be eternally separated from God is Hell. To be eternally in union with Him is eternal life. Heaven and Hell are real places of eternal existence. John 3:16, 14:17; Romans 6:23, 8:17‐18; I Corinthians 2:7‐9; Revelation 20:15



Destiny Leadership

Executive Team Dr. Bryan E. Crute, Senior Pastor, Chief Executive & Spiritual Officer Lanette Crute, Chief Operating Officer Patrice Sumpter, Executive Administrator Dr. Latona Disher, Executive Business Manager Elder Eric Daniel, Executive Manager Leadership Team Minister Dan Ford, Membership Team Director Minister Courtney Harkness, Maturity Team Director Monty Rivers, Ministry Team Director Ministers Carl & Carol Robinson, Missions Team Director(s) Maya Tolbert, Magnification Team Director Gyimah Whitaker, Small Groups Director Eugene Wallace, Destiny Academy Director Beverly Robbs, Seeds Director Theresa Holbrook, 5K Director Minister Brad Humphrey, I‐56 Director Mikell Hampton, Club 4:12 Director Mike Bowers, Holy High Director Minister Will Gravely, Re:thINC Director Hope Demps, General Manager of Destiny Style Ministries Elder Ron Sumpter, Community Relations Elders Eric Daniel Ron Sumpter Ministers Brad Humphrey Carl Robinson Carol Robinson Courtney Harkness Dan Ford Darrel Greene Harold Head Hope Demps



Nancia Leath Stephan Bell Will Gravely Additional Destiny Staff Members April Barron, Praise & Worship Ashley Ebert, Video Editor Casandra Chappell, Accountant Cassandra Hardimon, Assistant to the Executive Administrator Fran Crute, Financial Data Specialist Harriette Pierre‐Louis, Marketing Design Coordinator Justin Moore, Band Latrice Harkness, Learning Coordinator Louis Williams, Campus Grounds Meliza Fender, Destiny Academy Program Coordinator Michael Price, Facilities & Maintenance Supervisor Shelly Daniel, Life Focus Tonya Howard, Volunteer Coordinator *For more in depth information regarding the Destiny Organization Chart, please consult with your specific Team Director.



Description of Ministry Areas Ministry Opportunities

MEMBERSHIP PURPOSE TEAM The purpose of the Membership Team is to demonstrate God’s love, compassion, and His bountiful provision for our relational, spiritual, emotional, and physical needs through care and discipleship. MATURITY PURPOSE TEAM The purpose of the Maturity Team is to ensure that the entire church body of believers’ speech, thoughts, understanding, and behavior reflects Christ’s character. MINISTRY PURPOSE TEAM The purpose of the Ministry Team is to inform members what the Bible teaches about ministry; how every believer is a minister; and how God has prepared every believer by uniquely shaping them for ministry. MISSIONS PURPOSE TEAM The purpose of the Missions Team is to equip Destiny members for their life mission in the world; to create innovative outreach ministries & events; and to partner with Destiny’s ministries to organize “whatever it takes” to reach our community and world for Jesus. MAGNIFICATION PURPOSE TEAM The purpose of the Magnification Team is to lead people into an understanding of God’s heart for them by creating an authentic, exciting, dynamic, skilled, customer‐friendly, and Spirit‐led worship experience. SEEDS OF DESTINY MINISTRY The Mission of SEEDS is to teach children (from six months to pre‐kindergarten) about Jesus Christ in a manner that is age appropriate and innovative to aide in capturing their hearts for God. 5K MINISTRY 5K focuses on the form of each child (grades K to 4th) and ensures that they are nurtured and trained in the ways of the Lord, so that they may fulfill their destiny. I‐56 MINISTRY I‐56 provides an opportunity for students (5th and 6th grade) to mature and learn valuable leadership skills while establishing healthy relationships within small groups. CLUB 4:12 MINISTRY Club 4:12 offers godly counsel and genuine friendship as the compass to navigate through the in between years (middle school). HOLY HIGH MINISTRY Holy High cements values as high schoolers are being tested in areas that could affect the rest of their lives. A safe environment is created for teens to explore the changes in themselves and their surroundings, while offering biblical perspective.



RE:THINC MINISTRY The purpose of this ministry is to offer guidance and perspective in this pivotal stage of the maturation process (young adults). This team seeks to encourage educational, emotional, spiritual, financial, and social leaders to emerge and shape the very culture they are discovering. SMALL GROUPS MINISTRY The purpose of Small Groups is to provide the loving care, concern, and leadership that promote spiritually healthy and balanced relationships within an intimate, informal environment. FACILITIES OPERATIONS & IT TEAM The Facilities Operations & IT Team is assigned the purpose of serving all of the other purpose teams with facilities management, operational, and technological support. DESTINY UNIVERSITY (DESTINYU) DestinyU equips the Destiny family to more effectively execute their responsibilities in the Church by offering continuous learning experiences, implementing creative ministry approaches, and providing relevant Biblical leadership development and ministry training for maximum impact. DESTINY STYLE MINISTRIES, INC. Destiny Style Ministries, Inc. exports the Destiny experience beyond the church walls through music and mass media. It functions to develop, deliver, package, and promote original content, recording artists, songwriters, authors, and productions as “state of the art” technical solutions. DESTINY BOOKSTORE The Destiny Bookstore serves to support the Destiny family by providing legendary Destiny Style service and quality products at a competitive price, in order to promote healthy Christ‐centered lives. SEASONAL OPPORTUNITIES Volunteer opportunities that consist of assignments that are on consecutive days and/or hours with a life span of 8 months or less. *Seasonal opportunities exist on every team. SPECIAL EVENTS OPPORTUNITIES Volunteer opportunities that are temporary and/or on a project basis and can be done individually, as a family, or as a small group. VOLUNTEER CENTRAL OPPORTUNITIES Volunteer opportunities that are: (1) offered Monday through Friday during the hours of 9am – 5pm, and are completed on the Destiny Campus (Ministry Operations Center, the Volunteer Room, or the Destiny Day School); OR (2) placed in a box and can be taken home. These opportunities can be done individually, as a family, or as a small group. VIRTUAL VOLUNTEER OPPORTUNITIES Volunteer opportunities that can be electronically administered and completed by computer and/or online in a convenient place (home, office, etc.). **Please continue to check the Destiny Metropolitan Worship Church Internet web‐site at http://www.destinymetro.org/connect/serve, for more specific AND updated volunteer opportunities.



Purpose Driven Church



What is a Purpose Driven Church? Purpose Driven is a church health model that provides pastoral teams with a unique, biblically‐based approach to establishing, transforming, and maintaining a balanced, growing congregation that seeks to fulfill the God‐given purposes of worship, fellowship, discipleship, ministry, and missions. The simple approach of Purpose Driven helps pastoral teams lead the members of a congregation toward a common focus that includes a foundational understanding of the Bible and a clear method for measuring their own spiritual growth and the church's overall growth. Although this model began its inception at Saddleback Church in California, under the direction of Pastor Rick Warren, The Purpose Driven model is used by congregations around the world, including those large and small, denominational and non‐denominational, charismatic and non‐charismatic, new plant and well‐established, urban and rural. More than 400,000 church leaders in 22 languages have been directly trained, and there are now Purpose Driven congregations in every country of the world. Purpose Driven helps church leaders:

Establish or re‐establish the core purposes of their church. Design an intentional discipleship process. Build an "outward‐in" perspective to growth and evangelism.

Biblical Foundations

Purpose Driven is a biblically‐based church health model. The foundation for the Purpose Driven model is the Bible – with an intentional emphasis on the Great Commandment (Matthew 22:37‐40) and the Great Commission (Matthew 28:18‐20). Jesus gave the Great Commandment when he was asked to identify the most important of God’s commands. To paraphrase his response, he said, “Here is the entire Old Testament in a nutshell; Love God with all your heart, and love your neighbor as yourself.’” Later, as Jesus said goodbye to his disciples, he gave them a Great Commission that included three more tasks: go make disciples, baptize them, and teach them to obey everything Jesus taught. These two passages, the Great Commandment and the Great Commission, combine to create the essential elements of a healthy,

growing, biblically‐based church: worship, fellowship, discipleship, ministry, and missions. Purpose Driven brings balance to the congregation A congregation must have an intentional process for bringing the lost into relationship with Christ and to encourage its members to purposefully move deeper into their relationship with God. The Purpose



Driven process establishes a clear and deliberate structure that makes it easy for every guest to see how to take further steps toward God and helps every member to consistently measure personal progress in his or her own spiritual growth. Purpose Driven research has revealed that to create a healthy, balanced, growing congregation, it takes more than explaining the purposes and more than writing a new mission statement; you must have a deliberate plan to help members incorporate the five purposes (worship, fellowship, discipleship, ministry, missions) into their lives and to keep those purposes balanced. Healthy, balanced members are foundational to a healthy, balanced church. The "concentric circle" model is used to explain the core Purpose Driven process for bringing people in your community into your congregation and then developing them into core members involved in ministry and missions. In addition, a U.S.‐styled baseball “diamond" is used to show the steps, or bases, toward spiritual maturity for each individual and the congregation as a whole. Purpose Driven draws attendees into membership The concentric circle model helps to identify the different levels of commitment within the congregation. It also helps the leadership team quickly see how people's needs differ at each level and what level members should next move toward. In a sense, there are five different people groups related to our church:

Community: Those living around our church who never, or occasionally, attends. Crowd: Those who attend our church regularly but are not members. Congregation: Those who are committed to both Christ and membership in our church family. Committed: Those members who are serious about growing to spiritual maturity. Core: Those members who actively serve in ministry and mission in our church.

Each group has unique needs, motives, challenges, and POTENTIAL! The goal is to turn an audience into a work force for God. Purpose Driven offers an intentional discipleship model The Purpose Driven process moves people – from being unchurched and uncommitted – to a deep level of spiritual maturity and commitment, where they are involved in ministry and living out their God‐shaped mission in the world. A U.S.‐styled baseball “diamond" is used to show these steps, or bases, toward spiritual maturity. It is a strong visual reference any church can use, regardless of size or denomination.



Purpose Driven helps members move deeper in their walk with Christ through: Fellowship: Our members will learn to love each other and to love the lost. Discipleship: Our members will have a consistent focus on growing deeper in their faith. Ministry: Our members will understand their God‐given SHAPE and be motivated to serve within your congregation. Evangelism: Our members will begin fulfilling Christ’s command to go into the entire world, telling and teaching about Jesus.

12 essential characteristics present in successful, balanced Purpose Driven congregations:

1. PD congregations create a purpose statement describing (in their own words) their commitment to building the church around the five New Testament purposes: worship, fellowship, discipleship, ministry, and missions.

2. PD congregations are intentionally purpose driven in their strategies to fulfill their purpose

statement. Although different terms can be used, a Purpose Driven strategy is designed to introduce non‐believers to Christ, encourage them to join his family, guide them toward maturity, equip them for ministry in the church, and then send them out on a life mission in order to bring glory to God. The PD strategy is based on two assumptions: people grow best when you allow them to make gradual commitments, and you must ask for those commitments in specific ways.

3. PD congregations organize around a Purpose Driven structure ‐‐ keeping a balance and equal

emphasis between all five New Testament purposes. PD churches are team‐based rather than hierarchical in structure. They organize around purpose‐based teams, (at least five ‐‐ one for each purpose) composed of lay leaders and staff, with each team responsible for a specific purpose and target group (such as the community, the crowd, the congregation, the committed, and the core).

4. PD congregations develop ministry strategies by purpose. They have at least one game plan for

fulfilling each of the five purposes: they evangelize the community, gather the crowd for worship, fellowship in the congregation, disciple the committed, and equip the core for ministry and mission.

5. PD congregations staff by purpose. Every purpose has its own champion. PD churches begin by

finding volunteers to lead and serve on each purpose‐based team, and then they develop full‐time, paid positions as needed.



6. PD congregations are led by pastors who preach by purpose. Sermons, including series, are

planned so that the congregation receives a balanced emphasis on each of the purposes. 7. PD congregations form small groups on purpose. The Purpose Driven DNA is implanted in every

cell of the Body of Christ. Each small group helps members live out the five purposes, so that every member is encouraged to live a purpose driven life.

8. PD congregations calendar by purpose. The purposes are the determining factor in deciding

what events are scheduled. Every event must fulfill at least one of the five purposes or it is not approved.

9. PD congregations budget by purpose. Expenditures are categorized by the purpose to which

they relate. 10. PD congregations build by purpose. Church buildings are seen as ministry tools not monuments.

They must serve the purposes and never become more important than the purposes or the people a congregation is trying to reach through the purposes.

11. PD congregations evaluate by purpose. They regularly ask: “Are we balancing all five purposes?

Is there a better way to fulfill each purpose?” 12. PD congregations are best built from the outside‐in, rather than from the inside‐out. It is far

easier to turn a crowd into a core than it is to turn a core group into a crowd. You build a healthy, multi‐dimensional ministry by focusing on one level of commitment at a time.



Volunteer Management



The Role of the Volunteer Coordinator The productive utilization of volunteers requires a planned and organized effort. The function of the Volunteer Coordinator is to provide a central coordinating point for effective volunteer management within Destiny, coupled with assisting Team Directors’ efforts in jointly providing more productive services. The Volunteer Coordinator shall bear primary responsibility for: planning for effective volunteer utilization; assisting Directors in identifying productive and creative volunteer roles; partnering with Directors to oversee the recruitment, placement, initial orientation & training of suitable volunteers; and tracking the contribution of volunteers to Destiny. Overall Policy on Utilization and Management of Volunteers Volunteers are an integral part of Destiny and it is important that all concerned understand the reasons for utilizing volunteer resources:

There is important work to be done. (The services and resources that Destiny provides to its members and the community at large).

Volunteers are part of the best way to get that important work done. (Volunteers bring added labor, community resources, community information, potential members, and are a part of community relations).

Managing volunteers well insures that the important work is done well. Leadership within Ministry Teams Each volunteer who is placed in a volunteer position with Destiny will have a clearly identified Team Director, Team Coordinator, Team Administrator, Ministry Leader, and Team Lead:

Team Director provides leadership and strategic direction for the overall purpose team by supporting the vision, mission, values and goals established by the Senior Pastor.

Team Coordinator assists with recruiting and training new volunteers within the team, handles team development, project management, and programming for the overall team.

Team Adminsitrator handles the database, technical, filing, and other operations of the team. Ministry Leader oversees and develops 3 or more sub‐teams within the ministry area and

provides training, support, and care for the leaders which report directly under his or her care. Team Lead provides guidance and direction to the team under his or her care.

Volunteers, Directors, and Team Lead Relationships Volunteers, Directors, and Team Leads are considered to be partners in implementing the mission and programs of Destiny, with each having an equal but complementary role to play. It is essential for the proper operation of this relationship that each partner understands and respects the needs and abilities of the other. Defining Volunteerism at Destiny Volunteerism is the policy or practice of volunteering one’s time, talents, and abilities on behalf of others without the expectation or concern for monetary profit (salary/wages) or other



tangible gain. The majority of the work is on an impromptu basis, recognizing a need and filling it; whether it is a large visible role or a smaller “behind the scenes” effort. Describing Volunteers at Destiny Volunteers are individuals who willingly serve to meet a need by giving their time, talent, and abilities; to advance the vision, mission, and values of Destiny Metropolitan Worship Church. Service of Minors Volunteers who have not reached their age of majority must have the written consent of a parent of guardian prior to volunteering (please see the “PARENT CONSENT FOR VOLUNTEER RECRUITMENT & PLACEMENT FORM”). The volunteer services assigned to a minor should be performed in a non‐hazardous environment and should comply with all appropriate requirements of child labor laws. A youth volunteer application must also be submitted by the youth volunteer. Volunteer Levels Each volunteer level is referred to as a ““VVOOLLUUNNTTEEEERR GGRROOUUPP”” because it is the expectation that each group will bring about transformation/change wherever they serve. Categories Description Volunteers VG1 Volunteer opportunities that are on

consecutive days and/or hours. These opportunities have a life span of 9 months or more.

Ongoing

VG 2 Volunteer opportunities that still consist of assignments that are on consecutive days and/or hours; however, they have a life span of 8 months or less.

Seasonal

VG 3 Volunteer opportunities that are project based or special events.

Special Events

VG 4

Volunteer opportunities that are offered during the day (business hours) and can be worked on in the MOC.

Volunteer Central

VG 5

Volunteer opportunities that can be electronically administered and completed by computer.

Virtual

Everyone is Welcome Destiny is strongly committed to recruit and equip volunteers for all levels of ministry positions according to his or her skills, abilities, talents, experiences, and spiritual gifts. We treat all



volunteers equally without regard to race, color, gender, national origin, veteran status, or mental or physical disability. This is important even if you have no concerns about your own opportunities, because as a volunteer you need to remain alert to avoid words or actions that could be seen as racially, sexually, ethnically, or disability based. All volunteers are entitled to be treated with respect, and the church will not tolerate disrespect for personal dignity. Of course, this policy is not simply motivated by policy guidelines. The Bible clearly says that every Christian can do ministry in some way! Each person has important work to do in the church, regardless of age, gender, education, or any other perceived “difference.” Consider these verses:

“For we are God’s workmanship, created in Christ Jesus to do good works, which God prepared in advance for us to do.” Ephesians 2:10 (NIV) “And in the church God has appointed first of all apostles, second prophets, third teachers, then workers of miracles, also those having gifts of administration, and those speaking in different kinds of tongues. Are all apostles? Are all prophets? Are all teachers? Do all work miracles? Do all have gifts of healing? Do all speak in tongues? Do all interpret? But eagerly desire the greater gifts. And now I will show you the most excellent way.” 1 Corinthians 12:28‐31 (NIV) “If it is serving, let him serve; if it is teaching, let him teach; if it is encouraging, let him encourage; if it is contributing to the needs of others, let him give generously; it if is leadership, let him govern diligently; if it is showing mercy, let him do it cheerfully.” Romans 12:7‐8 (NIV)

Clearly, all Christians have God‐given abilities, skills, passions, and gifts that God desires us to use to build up the body of Christ and to glorify God. Whether your ministry is big or small, whether you serve in front of crowds or complete your duties with no one else around, God has a place where he wants you to serve. He has built the church so that others also have places to serve as well. Every position and every person carrying out a ministry deserves your respect. * If at any time you have suggestions, questions, concerns, problems, or complaints about this policy, you are invited to speak to the Executive Administrator. You may want to submit your query in writing to ensure that you receive an answer and so that concerns and complaints can be investigated thoroughly. Each query will be investigated thoroughly, promptly, and in a confidential manner. Maintenance of Volunteer Files Destiny does keep files on volunteers. ALL VOLUNTEER files are considered to be confidential information and only Destiny’s Volunteer Coordinator, the Executive Administrator, and the Senior Pastor have immediate access to these files. Records include:

Destiny volunteer application SHAPE profile



Interview form Letters and other records of affirmation/appreciation Documentation required by local, state, federal, and/or private regulatory agencies,

including items such as background checks (for volunteers who work with children or other sensitive roles)

Ministry placement form/letter Success profile(s) for positions currently holding and previously held Health screening documentation (where necessary) Continuous Improvement Form Corrective action notes (where necessary) Exit interview form (where necessary)

Change of Personal Information It is important that the church have up‐to‐date, complete, and accurate information about each individual who serves in our ministry. Please notify your Team Lead and the Volunteer Coordinator immediately if there is a change involving your name, address, phone number, marital status, etc. Keeping your personal information updated serves several purposes. In a most practical sense, it allows the church and/or your Team Lead to contact you to notify or remind you of meetings and to let you know about changes in schedules. It also allows other volunteers to contact you if they are ill or injured and need to find a substitute to temporarily fill their ministry position. Volunteer Career Paths As a volunteer, you are encouraged to grow and develop your skills while serving at Destiny, and are to be assisted through promotion to new volunteer opportunities to assume additional and greater responsibilities. If so desired by you, the Volunteer Coordinator will assist you in maintaining appropriate records of volunteer experience that would assist you in future career opportunities, in and outside of Destiny. Volunteers and Disabilities Destiny encourages and wholeheartedly accepts people with disabilities to serve in volunteer positions. Destiny works to comply with individuals with disabilities by taking the following actions:

Considering all individuals with disabilities for ministry service using the same criteria that are used for volunteers without disabilities.

Considering volunteers with disabilities for Team Lead roles using the same criteria that are used for individuals without disabilities.

Taking steps to make church facilities barrier‐free and accessible according to appropriate state and federal statutes.



Making scheduling and other adjustments to reasonably accommodate volunteers with disabilities.

Educating other volunteers on the fact those individuals with disabilities who serve as volunteers at Destiny should not be discriminated against.

Volunteer Pathway

Destiny’s Volunteer Pathway (DVP) DVP is the intentional process of engaging more people, more effectively and willingly to serve in their sweet spot at Destiny Metropolitan Worship Church. It will help individuals discover and develop their unique SHAPE and deploy them into ministry service for the fulfillment of Destiny’s vision, mission, and values.

DDeessttiinnyy VVoolluunntteeeerr PPaatthhwwaayy

Conversation

C.L.A.S.S. Structure

Ongoing Recruitment

IIII.. DDeeppllooyy

IIIIII.. DDeevveelloopp

IIVV.. DDiissttiinngguuiisshh

II.. DDiissccoovveerr



PHASE 1: DISCOVER VOLUNTEERS

Recruitment & Invitation Volunteering at Destiny is a unique and exciting experience and a benefit to both Destiny and the volunteer. It is designed to promote and maintain a supportive relationship between volunteers, Team Directors, Ministry Leads, staff, members, and guests. Destiny generally follows these guidelines when it comes to inviting volunteers to serve in the ministries and programs of the church:

1. Potential volunteers must have attended CLASS 101 (Destiny’s membership class). This class is generally offered on the first Saturday of the month.

2. All potential volunteers will complete a Destiny volunteer application providing personal

information, spiritual background, and references and return it to Destiny’s Volunteer Coordinator.

3. Volunteers should have: a professional attitude and an ability to work cooperatively

with fellow volunteers, Team Directors, Ministry Leads, and Destiny staff; a sincere and caring attitude; good moral character (that reflect Destiny’s core values); time and willingness to serve; and an understanding of the important role that volunteering plays in the lives of Destiny members and our communities.

Screening Without significant screening, many misplaced or inappropriate volunteers begin to work for organizations, and both the volunteer and the organization find dissatisfaction in the long run. Placing an unqualified or otherwise unsuitable volunteer benefits no one, and may expose volunteers, participants, employees, and/or the general public to risks, and the organization to liability. The screening process must be bias‐free, objective, and conform to all human rights statutes applicable in the state of Georgia. Volunteer Application This document serves as an informational tool for each interested volunteer. It captures personal information and their volunteer interests. This is completed by the interested volunteer before the team interview.



Background Checks Volunteers at Destiny, who work with children, youth, and other vulnerable groups, must submit to various screening procedures. The primary type of background check includes a U.S. Criminal Record Indicator database search and a Social Security number search. A U.S. Criminal Record Indicator database check searches electronic criminal files and record databases of state governmental agencies, including sexual offenders’ registries. The company that Destiny uses to conduct background checks is the LPS Group. ***The results of all screening procedures are kept in strictest confidence***

PHASE 2: DEPLOY VOLUNTEERS

Team Interview Potential volunteers will be interviewed and a ministry position that matches the volunteer will be found, provided the volunteer does not already know what area he or she is interested in serving. Destiny desires to recruit and place volunteers according to his or her skills, talents, interests, experience, and spiritual gifts so that volunteers find meaningful ministry opportunities that will enrich his or her life. Placement Placement is the process of connecting screened volunteers with specific volunteer positions (based upon the discovery process, volunteers are ready to be launched into one or more of the volunteer groups). The essence of successful volunteer placement is to uncover the volunteer’s motivations and SHAPE and then match them to the right position so that the volunteer benefits while at the same time contributing to what Destiny needs. During placement the volunteer will receive:

Placement letter is a letter welcoming the new volunteer to the team and reiterating the position and time commitment.

A success profile describing their roles and responsibilities. Success Profiles Destiny uses success profiles so that both volunteers and Destiny know what is mutually expected, and so that the volunteer can be held accountable to fulfill the responsibilities of the ministry position.



A success profile should be distributed to you upon your volunteer placement, and it summarizes your duties and responsibilities, as well as gives you important information about your area of service. Please read and study it carefully and discuss it with your Team Lead if you have any questions. Please note that Destiny may revise and update your success profile from time to time, as it deems necessary and appropriate. Of course, if you are currently in a position, you will certainly be informed about any changes; your Team Lead may also ask you to help evaluate revisions and improvements to your ministry position. Orientation New volunteers will undergo an orientation to acquaint them with Destiny’s policies and procedures, his or her ministry position descriptions, and his or her working relationships. This orientation will consist of (1) a general orientation on the nature and purpose of being a Destiny volunteer, facilitated by the Volunteer Coordinator; (2) an orientation on the nature and operation of the Ministry Purpose Team for which they are recruited, facilitated by the Purpose Team Director; and (3) a specific orientation on the purposes and requirements of the position which they are accepting in that effort, facilitated by the Ministry Leads. As part of the orientation, you will receive a copy of this Volunteer Handbook, which contains Destiny’s guidelines for serving as a volunteer; you will be asked to sign a “Statement of Acknowledgment” noting that you have received and that you understand the material contained in the handbook (see page 67). You will also be asked to sign a “Statement of Commitment”; this is like a covenant that describes your spiritual and practical goals of living an exemplary life as a Destiny volunteer (see page 66). *Your Team Director will orient you to the specific area of ministry you will be serving in, as well as helping you understand processes and relationships within that area of ministry. In addition, your Team Lead will talk through your success profile so that you understand the duties you will fulfill as a volunteer. The goal is to help you succeed as you give of your time, talents, and gifts to serve others. Initial Training Providing volunteers with suitable training for his or her tasks, whether formal or on‐the‐job, ensures good performance, a feeling of confidence on his or her part, and clear documentation that the volunteer was given what he or she needs to act competently and responsibly. Destiny’s responsibility to ensure that every volunteer receives training, including one‐time special event volunteers.



On the Job (OTJ) Training On‐the‐job (OTJ) training is usually more effective than a classroom sitting and online training for most volunteers. It can take many forms, including: one‐to‐one learning opportunities between the team lead and the volunteer; buddying; and shadowing & mentoring which pair experienced volunteers with new volunteers.

PHASE 3: DEVELOP VOLUNTEERS

Ongoing Training & Development Ongoing Training and Leadership Development There will be ongoing leadership training provided by Destiny University (DestinyU). Outside training ‐ Outside training will be subject to these conditions:

Attendance at conferences, educational meetings, and workshops will need to be approved by your Team Director for the area of ministry where you are serving.

Volunteers can attend conferences as funds allow, including registration and

reimbursement for lodging, meals, and travel. If you are interesting in attending a conference related to your area of ministry, you must get full approval from your Team Director for that area of ministry.

Volunteers who attend conferences, seminars, or other outside training should be

prepared to share highlights of what he or she has learned with other volunteers serving in his or her ministry area during training or team meetings.



PHASE 4: DISTINGUISH VOLUNTEERS

Continuous Improvement Plan It might be called an appraisal, evaluation, or review. No matter what it is called, the purpose of a Continuous Improvement Plan is to let you know how you are doing in fulfilling the volunteer core competencies and your role here at Destiny. Of course, you do not need to wait for these appraisal times to ask questions about your ministry or your performance. (Refer to the Open Door policy on page 47). Your Team Lead will more than likely schedule a review with you at least twice a year. Unlike a job performance review, a review for a volunteer ministry position is intended to provide support for you; to determine if you are serving in the right ministry position; to improve your performance by providing meaningful, constructive feedback; and to assist in your development and fulfillment of personal goals for growth. In addition, the Continuous Improvement Plan will help determine if the ministry position fits into the overall ministry plan of the congregation. These types of reviews also help Destiny make important decisions about creating additional volunteer positions and about providing training and development opportunities. Recognition Destiny sponsors recognition events to highlight the contributions of volunteers to Destiny. Continuing recognition of volunteers is vital and will occur throughout the year. Transition/Exiting Change of Placement Volunteers may request a change in placement anytime during his or her volunteer service. If a volunteer elects to be re‐assigned, the volunteer must fill out a volunteer application form for the specific position and receive all proper training. Corrective Action In appropriate situations, corrective action may be taken following an evaluation. Examples of corrective action include the requirement of additional training, re‐assignment to a new



position, suspension of the volunteer, or dismissal from volunteer service (Destiny is STRONGLY AGAINST the dismissal of any volunteer). Termination/Dismissal Dismissal from volunteer ministry positions at Destiny is a rare occurrence. However, it may occur if a volunteer commits a serious offense. Volunteers who blatantly do not adhere to the conduct described in Destiny’s policies & procedures, are subject to dismissal. No volunteer will be terminated until the volunteer has had an opportunity to discuss the reasons for possible dismissal with his or her Team Director or Team Lead. (Please see the “Conduct” portion in section 5 of the handbook to see offenses that may warrant dismissal). As with other serious violations of a moral or spiritual nature, Destiny wants to help those who are struggling with problems and who express a sincere desire to change. Out of a spirit of Christ‐centered love for all people, including those who volunteer at Destiny, Destiny offers any volunteer to participate in the Celebrate Recovery to overcome any existing problems. Resignation Volunteers who desire to leave his or her ministry position should attempt to give at least two weeks notice (preferably both verbally and in writing) of his or her intent to resign. This allows Team Leads time to recruit new volunteers to fill vacant positions. If you are experiencing some dissatisfaction or discontentment in your ministry position that is leading you to resign, be sure to discuss your concerns with your Team Lead. Ideally, talk with your Team Lead before circumstances reach the point that you feel that resigning is your only option. Your Team Lead may be able to change conditions in the ministry or program you are serving in, rearrange ministry teams so you are not forced to serve with a difficult fellow volunteer, or work with you to change your ministry description to make the duties more enjoyable. If you are convinced that changes in your current position will not help, perhaps an entirely different position would be better suited to your gifts, abilities, and passions. Before you give up on volunteer ministry, be sure to give it another chance. Finding the right fit in ministry can bring you a great sense of personal satisfaction, and it can be very rewarding to fulfill the purpose for which God created and gifted you. Exit Interviews Destiny is committed to helping every Christian find, and be equipped for, the ministry for which God called them. So if you decide to leave an area of ministry, Destiny strongly desires to evaluate the circumstances surrounding why you are ending your term of service, whether the separation is voluntary or involuntary. Exploring your reasons for resigning or the factors resulting in termination enables us to evaluate how that ministry area can be improved to make volunteer service more satisfactory.



***Your Team Lead will conduct an exit interview in a private area near the end of your term of service. If you prefer, the exit interview can be conducted by the Volunteer Coordinator. Information you share will be kept in confidence by the church; nothing will be included in the record that identifies you personally*** In conducting an exit interview, the Team Lead of your ministry area will use an exit interview checklist to provide structure for the discussion. Some of the items that may be discussed include:

The reasons for the separation. Plans for future service and updating your contact information. Any equipment or key return. Your interest in serving in another area of ministry. Your suggestions and comments to improve the area of ministry you are leaving.



Policies & Procedures



General Guidelines As a volunteer serving Destiny and reaching out to those beyond the church, you agree to be “above reproach” so that the world will see, hear, and respond to the grace of Jesus Christ; and you agree to seek a careful, exemplary Christian lifestyle to encourage other believers and strengthen the church. You desire and agree that the following statements describe your character as a Christian who desires to serve others:

1. I have made a commitment to Jesus Christ as my Lord. 2. I am a member (or am actively pursuing membership) at Destiny Metropolitan Worship Church. 3. I will serve in harmony with the policies and statement of faith of Destiny. 4. I support Destiny with my time, money, and loyalty, including participating in the ministries and

worship services on a regular basis. 5. I am known for a dedicated Christian life, according to the standards of God’s Word, and I

purpose to put any sin out of my life so that my influence to others might be helpful and not a hindrance (Romans 14; 1 Timothy 3; Titus 1).

6. I am committed to unity, church teamwork, and biblical respect for church leadership (Philippians 2:1‐4; Hebrews 13:7, 17).

7. I recognize, accept, pursue, and hold in highest regard the biblical instruction concerning family and marriage responsibility (Ephesians 5:22–6:4; Colossians 3:18‐24; 1 Peter 3:1‐7).

8. I am careful even in areas of Christian liberty or where the Bible is silent. 9. I will not use my volunteer ministry position to further my own interests. 10. I will be genuinely interested in everyone who I serve. 11. I will respect the privacy of the people I serve, and hold in confidence information obtained in

the course of my service. 12. I will also respect the privacy of fellow volunteers, leaders of various ministries within the

church, and the church itself. 13. I, upon completion of my service, will continue to respect the privacy of and maintain

confidentiality about those I ministered to, fellow volunteers, and the church. 14. I will treat my fellow volunteers with fairness, courtesy, and good faith. 15. I will not exploit the trust of those I serve, my fellow volunteers, or my leaders. 16. I will not engage in or condone any form of harassment or discrimination. 17. I will extend respect and cooperation to my fellow volunteers, my leader, and to the leadership

of Destiny. 18. If I know that a fellow volunteer has violated biblical standards, I will follow the biblical principle

of bringing this directly to that person’s attention. If this fails to change his or her behavior, I will take the next step and ask one or two others to confront the person with me. If this also fails, I will discretely bring the violation to the attention of Destiny leaders.

19. I will accurately represent my training, experience, skills, competencies, and gifts as they relate to filling a ministry position.

20. I have total commitment to provide excellent ministry wherever God calls me to serve. 21. I will continually assess my own personal strengths, limitations, biases, and effectiveness. 22. I will seek assistance for any problem that impairs my ability to serve in this ministry.



Volunteer Competency Model

Volunteer Competency Model The Volunteer Competency Model was birthed from the existence of Destiny’s GRACE Model. The model is useful in identifying competencies that distinguish between superior and average volunteer performance. The model is designed to place attention on “grace based hospitality”. Key Categories The Volunteer Competency Model is comprised of six major categories: Gracious Service, Respectful Service, Accommodating Service, Committed Service, Enthusiastic Service, and Continuous Personal & Spiritual Growth. Each category includes competencies as well as a definition and associated behaviors. GRACIOUS SERVICE (Move beyond personal needs and serve selflessly) Communicates with positive intent and outcome. DOES NOT MEET MEETS EXPECTATIONS CONSISTENTLY EXCEEDS 1. Makes little effort to establish contacts in other ministries or teams.

2. Has a demeanor that lacks confidence or is unprofessional.

3. Lacks the ability to communicate effectively in most situations and can be disrespectful or impolite to peers, volunteers, or customers.

4. Rarely accepts responsibility for poor decisions or mistakes.

1. Actively engages in building community.

2. Displays a pleasant personal appearance and body language. 3. Communicates with positive outcome and intent. 4. Demonstrates humility.

1. Is able to work effectively with individuals or teams that are external to their ministry.

2. Exudes a high degree of confidence and self assurance. 3. Has a positive influence on peers, volunteers, and customers. 4. Readily admits mistakes and accepts responsibility for judgment or action.

RESPECTFUL SERVICE (Never look down on anyone, love people into their change) Treats every individual with high regard by listening intently and serving selflessly. DOES NOT MEET MEETS EXPECTATIONS CONSISTENTLY EXCEEDS 1. Can be disrespectful or impolite to peers, volunteers, or clients.

2. Does not understand or exhibit behavior indicating the benefits of building and maintaining a diverse workforce.

3. Often misses the point when others are communicating.

4. Openly and inappropriately expresses

1. Treats every individual with high regard.

2. Considers cultural differences. 3. Listens intently before responding. 4. Submits to God and others at all levels without resistance.

1. Exhibits the qualities of trustworthiness, respect, dependability, and polite behavior in daily interactions.

2. Encourages volunteers and peers in building an environment that supports and grows a diverse volunteer workforce. 3. Listens to feedback, but also probes to identify hidden or underlying issues.



dissatisfaction with situations or directions provided by leadership (no matter what the level is.)

4. Relied on as a consultant to volunteers and leadership; sets a positive example for volunteers and peers.

ACCOMMODATING SERVICE (People we serve should get the very best that we have to offer) Takes ownership of customer’s needs while positively adapting to change DOES NOT MEET MEETS EXPECTATIONS CONSISTENTLY EXCEEDS 1. Exhibits poor understanding of the customer’s needs.

2. Tends to jump to a solution without uncovering the root cause. May execute multiple solutions before really solving the problem. 3. Glosses over customer’s concerns.

4. Unwilling to accept or facilitate change.

1. Responds timely to the changes or challenges in meeting customer needs.

2. Provides appropriate solutions. 3. Takes ownership or customers’ issues and/or concerns. 4. Positively adapts to change.

1. Emerges as a leader during periods of uncertainty for fellow volunteers to follow in order to ensure that customers’ needs are met.

2. Does well with complex issues and develops tools to measure cause and effect.

3. Applies experience and expertise in resolving problems quickly. Asks the “right” questions of the right people to get to the root of the problem.

4. Sets a positive example while helping to guide fellow volunteers through change.

COMMITTED SERVICE (Serve when nobody sees you, thanks you, or pays you) Follows through on commitments in a timely manner while supporting the team DOES NOT MEET MEETS EXPECTATIONS CONSISTENTLY EXCEEDS 1. Not considered reliable.

2. Unable to complete tasks and projects with guidelines. 3. Takes on a “silo” attitude in his/her ministry approach. 4. Is unclear on ministry responsibilities.

1. Consistently reports for ministry assignments.

2. Follows through on commitments in a timely manner.

3. Supports team members.

4. Takes ownership of ministry responsibility.

1. Viewed as extremely reliable.

2. Can bear an unusual workload, especially tasks/projects that are typically beyond the scope of position.

3. Influences and leads others by establishing a good example.

4. Demonstrates excellent judgment and frequently considers impact to other ministries.



ENTHUSIASTIC SERVICE (Let your joy be shown through your service) Serves with passion & excitement about the Destiny vision and attracts others with contagious joy DOES NOT MEET MEETS EXPECTATIONS CONSISTENTLY EXCEEDS 1. Is reactive to work and struggles to ensure that all interested parties understand the key elements of Destiny’s goals.

2. Has a demeanor that lacks confidence and is unapproachable.

3. Shows up for service only to say that he/she was present to serve.

4. Complains when faced with new time/ministry commitments.

1. Supports and enjoys the Destiny experience.

2. Attracts others with contagious joy. 3. Serves with excitement and passion. 4. Refrains from complaining about time/ministry commitments.

1. Takes actions to ensure that people in his/her ministry understands how their work relates to others’ work and to the mission and key success factors of Destiny.

2. Demonstrates behavior that causes volunteers and peers alike to want to serve with this person.

3. Can make the most menial tasks seem important. Builds an environment where, regardless of the assignment, people want to serve with this person. 4. Welcomes every opportunity for new commitments within his/her role.

Continual Personal & Spiritual Development Commits to personal habits of spiritual growth, exhibits a Purpose Driven spiritual life, commits to the Discipleship Pathway DOES NOT MEET MEETS EXPECTATIONS CONSISTENTLY EXCEEDS

Covenant (Fellowship) • Has no connection with others in

the church. • Has an uneasy time receiving

advice, encouragement, or correction from others

• Is generally absent when an associated group of Christians gather for fellowship and accountability

• Harbors resentment and is unwilling to resolve issues in relationships.

• Loosely discloses confidential information, even information asked not to disclose.

• Is not accessible by others to call upon for spiritual help in times of need

• Has a connection with others in the church.

• Is genuinely open and honest about who they are when it’s favorable.

• Has an easy time receiving advice, and encouragement from others.

• Gathers regularly with a group of Christians for fellowship and accountability.

• No known unresolved issues in relationships

• Does not disclose anything that is shared in confidence.

• Is accessible, except when inconvenient, by others to call upon for spiritual help in times of need

• Has a deep and meaningful connection with others in the church.

• Is genuinely open and honest about who they are.

• Regularly seeks out advice, encouragement, and correction from others

• Makes gathering with a group of Christians for fellowship and accountability a priority.

• Actively seeks to mend relationships that may have unresolved issues.

• Keeps anything of a confidential nature that may or may not have been shared in confidence, strictly confidential.

• Is accessible, at all times, by others to call upon for spiritual help in times of need



DOES NOT MEET MEETS EXPECTATIONS CONSISTENTLY EXCEEDS

Consecration (Discipleship) • Sin without any conviction. • Does not tithe. Only gives when

asked • Does not allow God’s Word to

influence personal thoughts and actions.

• Unable to praise God during difficult times.

• Does not always do what is right when tempted in certain areas.

• Prays only when it is customary to pray, if at all.

• Rarely mediates on God’s Word

• Quick to confess any revealed character traits that are not Christ‐like.

• Is a dedicated giver of the tithe and offerings.

• Allows God’s Word to guide daily thoughts and change action.

• Able to praise God during difficult times.

• Makes the better choices to do what is right when tempted to do wrong.

• Prayer is a formal part of daily life • Consistent in pursuing habits that

are helpful in modeling Jesus. • Regularly mediates on God’s Word

and invites Him into everyday activities

• Actively seeks personal character traits that are not Christ‐like to mortify.

• Gives to Kingdom supporting causes internally and externally.

• Allows God’s Word to influence thoughts and actions even if the action may appear foolish to others.

• Able to praise God during difficult times and see them as opportunities to grow

• Proactively isolates oneself from tempting situations.

• Prayer is a formal part of daily life, reflecting a true relationship with God.


Surrender (Ministry) • Does not serve in ministry. • Uses personal gifts and abilities

only for personal gain. • Expects something in return for

meeting the needs of others. • Does not use experiences to

minister to others when given an opportunity.

• Serves God with the personal gifts and abilities when ever asked.

• Enjoys meeting the needs of others without expecting anything in return.

• Uses painful experiences to minister to others when given an opportunity

• Thinks often about new ways to use God‐given gifts, abilities and passions.

• Enjoys meeting the needs of others without expecting anything in return, including recognition.

• Seeks opportunities to use painful experiences to minister to others.

• Regularly reflects on personal impact for the Kingdom of God.

• Others would characterize their life as a reflection of giving more than receiving

• Has surrendered entire life to God. DOES NOT MEET MEETS EXPECTATIONS CONSISTENTLY EXCEEDS

Kingdom (Evangelism) • Feels no responsibility to share

faith with those who don’t know Jesus.

• Rarely prays for those who don’t know Christ

• Not confident in ability to share faith.

• Relationship with Jesus rarely comes up in conversations.

• Does not communicate with those who do not know Jesus

• Feels some responsibility to share faith with those who don’t know Jesus

• Prays for those who don’t know Christ

• Confident in ability to share faith. • Relationship with Jesus comes up

sometimes in conversations. • Embraces opportunities to build

relationships with those who don’t know Jesus.

• Feels personal responsible to share faith with those who don’t know Jesus

• Regularly prays for those who don’t know Christ

• Confident in ability to share and defend faith.

• Relationship with Jesus comes up frequently in conversations.

• Looks for opportunities to build relationships with those who don’t know Jesus.

• Open to going anywhere God calls, in whatever capacity




Presence (Worship) • Cannot distinguish the presence of

God. • Does not involve God in business or

financial decisions. • Does not experience a sense of

deficiency when absent from God’s presence for a significant amount of time.

• Enjoys spending time in God’s presence.

• Exhibits an overwhelming sense of God’s awesomeness when His presence is felt.

• Involves God in business and financial decisions.

• Experiences a sense of deficiency when absent from God’s presence for a significant amount of time.

• Exhibits a deep desire to spend time in God’s presence

• Is dependent on God for every aspect of life.

• Exhibits an overwhelming sense of God’s awesomeness even when His presence is not felt.

• Creates an environment to experience God’s presence when absent from it for a significant amount of time.

SCRIPTURE REFERENCES FOR G.R.A.C.E. Gracious Service “Not so with you. Instead, whoever wants to become great among you must be your servant, and whoever wants to be first must be slave of all.” Mark 10:43‐44 (NIV) Respectful Service “Let nothing be done through selfish ambition or conceit, but in lowliness of mind let each esteem others better than himself.” Philippians 2:3 (NKJV) Accommodating Service “God helps us in our trouble, so we are able to help others who have all kinds of troubles, using the same help that we ourselves have received from God.” 2 Corinthians 1:4 (NLT) Committed Service “Let them do good, that they be rich in good works, ready to give, willing to share, storing up for themselves a good foundation for the time to come, that they may lay hold on eternal life.” 1 Timothy 6:18‐20 (NKJV) Enthusiastic Service “and your enthusiasm has stirred most of them to action.” 2 Corinthians 9:2b (NIV)



Core Team Values Integrity We embrace an authentic, consistent Godly lifestyle that is above reproach in all settings, interactions and relationships. “For we are taking pains to do what is right, not only in the eyes of the Lord but also in the eyes of men.” II Corinthians 8:21 (NIV) Teamwork We are committed to teamwork. We create an environment in which goals are established, roles are clearly defined, and processes are documented. Team members are developed to maximize their potential, possess a clear understanding of their cross‐functionality, and are recognized for their contributions. “In this way we are like the various parts of a human body. Each part gets its meaning from the body as a whole, not the other way around. The body we’re talking about is Christ’s body of chosen people. Each of us finds our meaning and function as a part of His body.” Romans 12:4‐5 (NIV) Loyalty Loyalty depicts an unswerving commitment to Destiny’s vision and mission. We demonstrate faithfulness in our relationship to God, support of our leadership, and service to others. “Never let loyalty and kindness get away from you! Wear them like a necklace; write them on the brink of a Christ‐less eternity.” Proverbs 3:3 (NLT) Community We present the Gospel with intentionality and compassion for those teetering on the brink of a Christ‐less eternity. “Because God has poured out His love into our hearts…” Romans 5:5 (NIV) “I’m here inviting outsiders, not insiders – an invitation to a changes life, changed inside and out.”

Luke 5:32 (MSG) “For Christ’s love compels us, because we are convinced that one died for all, and therefore all died.”

II Corinthians 5:14 (NIV)



Excellence Our commitment to public presentation is rivaled only by our private dedication to excellence in programming, customer service, technological innovation and a well‐managed facility. “Whatever you do, work at it with all your heart as working for the Lord, not for men.”

Colossians 3:23 (NIV) Family We believe a God‐designed family is long‐lasting, fun, healthy and loving. We provide strategies and skills training that build God‐fearing, purpose driven, and balanced lifestyles for married couples, singles and children. “Unless the Lord builds the house, its builders labor in vain…” Psalm 127:1 (NIV) “But if serving the Lord seems undesirable to you, then choose for yourselves this day whom you will serve…But as for me and my household, we will serve the Lord.” Joshua 24:15 (NIV) Leadership We create a culture in which seasoned and emerging leaders are welcomed and can flourish in their areas of expertise and interest. Our leaders model Christ‐like character, possess essential core competencies, replicate themselves in others and align with the Destiny vision, mission, and values. “You’ve heard my message, and it’s been confirmed by many witnesses. Entrust this message to faithful individuals who will be competent to teach others.” II Timothy 2:2 (GWT) “Let your light so shine before men that they may see your moral excellence and your praiseworthy, noble, and good deeds and recognize and honor and praise and glorify your Father who is in heaven.”

Matthew 5:15 (The Amplified Bible) Creativity Believing we are created in God’s image, we foster environments that unleash the power of imaginative thinking and innovation solutions for life transformation. “But as it is written, eye hath not seen, nor ear heard, neither have entered into the heart of man, the things which God hath prepared for them that love Him. But God hath revealed them to us by His Spirit.”

I Corinthians 2:9‐10a (KJV)



Open Door Policy

Destiny encourages all volunteers to provide input and suggestions concerning the ministry in which he or she serves, as well as the overall operation and programs of the church. Your input and suggestions will likely receive the timeliest attention and action if you initially bring your comments to the individual you report to, your Team Lead. This first step of providing input is especially vital in situations where you have a problem with your Team Lead. However, if for some reason that results in inaction or you do not receive a response; you should approach the Volunteer Coordinator or a Team Director, to discuss your concern or suggestion. This open door policy is important to increasing the quality of Destiny’s ministries, as well as for correcting problems that may exist in processes or relationships within areas of ministry. Destiny welcomes all input by volunteers, who should sense the freedom to voice any comments or concerns without fear of retribution or reprisal. We know it can seem difficult to initiate such conversations, but Jesus told us directly (see, for example, Matthew 18:15) that we should take the initiative to resolve such things.

“If your brother sins against you, go and show him his fault, just between the two of you. If he listens to you, you have won your brother over.”



Length of Volunteer Service Continuing Volunteer Assignments – All volunteer positions shall have a set term of duration; this is usually no longer than one‐year, with an option for “renewal” at the discretion of a volunteer and the Ministry Leads. Seasonal/Special Events Volunteer Assignments – All seasonal/special events volunteer assignments shall end at the conclusion of their set term, without expectation or requirement of re‐assignment of that position if that event were to occur again. Representation of Destiny Prior to any action or statement which might significantly affect or obligate Destiny, volunteers should seek prior consultation and approval from appropriate staff. These actions may include, but are not limited to, public statements to the press, coalition or lobbying efforts with other organizations, or any agreements involving contractual or other financial obligations. Volunteers are authorized to act as representatives of Destiny as specifically indicated within his or her success profile and only to the extent of such written specifications. Volunteer Room An appropriate worksite shall be established prior to the enrollment of any volunteer. This worksite shall contain necessary facilities, equipment, and space to enable the volunteer to effectively and comfortably perform his or her duties. Volunteers should purpose to keep this area clean and presentable at all time. Volunteer Hours Individual volunteers are responsible for signing in and out with the security guard upon arrival and departure of service. (Currently, this is the only way of tracking your specific contributory hours of service). All volunteers should purpose to complete his or her assignment and leave the Destiny campus by 11:00PM. Communication Volunteers are entitled to all necessary information pertinent to the performance of his or her volunteer assignment(s). Accordingly, volunteers will be included in and have access to all appropriate memos, materials, and meetings relevant to the volunteer assignments. Lines of communication should operate in both directions, and should exist both formally and informally. Volunteers will be consulted regarding all decisions which would substantially affect the performance of his or her duties.



Dress and Grooming As a representative of Destiny and God, volunteers should exhibit a neat and well‐groomed appearance. Of course, guidelines of this type are very subjective. However, Destiny generally expects you to take pride in your appearance and to strive to project a positive image when representing Destiny and the Lord. One biblical guideline to follow is 1 Corinthians 10:23‐24 (NIV):

“‘Everything is permissible’—but not everything is beneficial. ‘Everything is permissible’—but not everything is constructive. Nobody should seek his own good, but the good of others.”

If your Team Lead determines that the average church attendee might find your dress inappropriate, or feels that your clothing might be a safety concern for yourself, fellow volunteers, or those you are serving, you may be asked to wear more appropriate clothing the next time you serve in your ministry position. In some instances, you may be asked to go home to change. Attendance, Absences, & Substitution Because you are a volunteer rather than an employee at Destiny, attendance may seem like a sticky issue to discuss. If you simply do not show up to fulfill the ministry service you have agreed to, Destiny cannot really “fire” you because you do not work for pay. We need reliable people to fulfill the ministries and programs of the church, the people we serve are depending on us. If you have excessive absences beyond the scope of this guideline, you may be relieved of your volunteer duties. See Section 4 of the handbook for more details about termination and resignation. We expect no less commitment from our unpaid workers than our paid workers. So attendance, whether it is for training meetings, fellowship times with ministry team members, or during your scheduled time of serving, is a commitment you must make, and take seriously. Again, the people you serve are depending on you. Some absences will likely be necessary. You may get ill, injured, or may be called out of town for business or personal reasons. If you know in advance that you will not be able to serve during a time you are scheduled, or that you cannot attend a scheduled meeting, be sure to inform your Team Lead. Additionally, ask for a list of other approved volunteers who might be able to substitute for you if you do not already have such a list. Then make an effort to find your own substitute or to “trade” scheduled service times with another volunteer. If your absence is caused by an emergency, inform your Team Lead. You should still make an effort to search for a replacement, but under some circumstances, you may not be able to accomplish this.



If your Team Lead notices a pattern of absences, he or she may follow up to see if something besides illness seems to be the real reason you are not able to serve. Do not consider this a confrontation. Your Team Lead and Destiny leadership have two concerns. One is for the people who may be left out if you are unable to serve. The other is for you. Perhaps you are not in a place of ministry that “fits” you. If this is the case, your Team Lead can work to plug you into a place of serving that better matches your gifts and skills. In fact, this is an area where you should be proactive. Rather than avoiding a ministry task that you feel uncomfortable performing, go to your Team Lead or the Volunteer Coordinator and ask about other needs in the church. There are plenty of other places to serve, and there’s bound to be one that fits you. Leave of Absence – Sabbath from volunteer service In cases where volunteers choose to, or are required to sit out due to a number of different reasons, “leaves of absences” may be granted to volunteers. This leave of absence will not alter or extend the previously agreed upon ending date of the volunteer’s term of service. Volunteers should meet with his or her Team Leader in the event of a leave of absence so that a suitable substitution can be found. Expenses (Cash Advance, Vendor Check Request) Funds to cover reasonably anticipated expenses [for ministry programs, activities, events] may be made to volunteers. All forms pertaining to expenses will be completed by your Team Director for approval. Once processed, the Business Management Office will inform your Team Director before making direct contact with each volunteer to inform him or her of how to collect the funds. For additional questions, please contact the Business Management Office. Cash Advance Cash Advances are made available for pick up by a designated team member on the 1st and 15th of the month. A Cash Advance Form signed by the Team Director and authorized by the Executive Administrator must be submitted on or by the 10th or 24th day of the month. Cash advances are limited to $150; any over that dollar amount will require special approval from the Team Director and Executive Administrator. (*Note: Any request made outside of the above time frame will be processed during the following Cash Advance cycle; there are NO EXCEPTIONS). **General Example – should an event, perhaps a CLASS, happen to fall on the 21st day of the month and you need money for certain approved expenses, submit a Cash Advance form at least by the 10th of the month, so that you are able to pick up your funds on the 15th in order to be prepared for your event on the 21st.



Cash Advance Funds/Receipt Return Unused funds and purchase/expense receipts must be remitted within 7 days of receipt of the cash advance. Forms should be accompanied by receipts for all individual expenses, and any left over funds (if applicable). In instances where a volunteer has signed off on multiple cash advances for the same event, there must in turn, be separate Cash Advance Receipt Forms completed for each specific cash advance received. *Fran Crute oversees the processes for Cash Advances. Vendor Check Request Should an event require a check payment to a vendor, Vendor Check Requests must be submitted on or by the 10th or 24th day of the month in order to be processed and returned by the date of the event occurrence. Any request made outside of this time frame will be processed during the following Check Request cycle. Once a check is processed, it is mailed directly from the Business Management Office to the specific vendor. *Casandra Chappell oversees the process for Vendor Check Requests. Check Cashing Destiny Metropolitan Worship Church will not serve as a check cashing resource for any staff, volunteers, members of Destiny, or others. Announcement Requests If you have an announcement that you would like to advertise via bulletin, church monitor, or verbally, please consult your Team Director for proper instruction. Use of Personal Property In church volunteer service, it is not uncommon to use personal belongings to supplement the supplies you use to fulfill your ministry. For example, you might bring items to decorate ministry spaces such as classrooms and common areas. Please make sure that all such items are prominently marked to prove your ownership. While your work as a volunteer may require that you use personal property in your area of ministry, Destiny suggests that you not bring large sums of money, jewelry, or other valuables with you during your times of service. Destiny cannot be responsible for personal property that is stolen, lost, damaged, or destroyed. If you find personal belongings that another person has lost on church property, please turn them in to your Team Lead or to the church office. Personal Use of Church Property While it is very likely that you will be using Destiny property, supplies, materials, etc., during your volunteer ministry, it is wise to take care not to use these items for your personal use. Why? After all, for example, does it really hurt to make a few photocopies? Most of us do not



realize that if everyone in the church just makes a few copies each week, the expense for paper, toner, and service calls on the photocopier can easily add up fast. The same is true of other items around Destiny. It is easy to think that if you are a faithful financial giver to the ministry of the church it will not hurt to consume these items for personal use. But this practice can lead to poor stewardship both on the part of the volunteer and for Destiny. Instead, carefully walk that fine line between ministry use and personal use. If it helps, keep a log of what materials you are using. Certainly, make use of logs and inventory restocking lists around Destiny (for photocopying, for example). Similarly, if you purchase something for ministry use with personal funds, submit a reimbursement form. While it might be easier to “just donate” that item to Destiny, it is a better model of stewardship for Destiny to fully account for all income and expenses; this practice also helps those responsible for budgeting make sure they’re adequately funding these areas, as they can build their budgets on actual uses and expenses. Grievance Procedures While Destiny hopes that every ministry experience is a positive one, we also recognize that volunteers may become dissatisfied. This can occur because of strained relationships with fellow volunteers, your relationship with your Team Lead, disagreement with Destiny’s practices and policies, or other conditions related to your ministry. Destiny encourages you to work toward quick resolution of these kinds of situations, which usually do not go away with time. In fact, these kinds of difficulties typically get worse, eventually deteriorating to a degree you might feel that your only option is to “resign”. The following steps are based on Matthew 18:15‐16 (NIV):

“If your brother sins against you, go and show him his fault, just between the two of you. If he listens to you, you have won your brother over. But if he will not listen, take one or two others along, so that every matter may be established by the testimony of two or three witnesses.”

Grievance Process 1. With an attitude of love and care, speak directly to the person who has offended you. Try to

explain the facts as well as your feelings about the situation in a calm manner that is free from accusation or blame. Often, you can diffuse the situation and clear up conflicts during this step because you communicate to the other party that you truly desire to work out the situation.



2. If the other person does not agree regarding the offense, or you cannot work out your differences privately, bring the matter to your Team Lead’s attention. Make sure the Team Lead understands that the problem is affecting your service. If you have not already put the matter in writing, be sure that your Team Lead does so. The Team Lead should arrange a meeting between you and the other party.

3. If you do not feel satisfied with the answers that your Team Lead provides (or if you feel

uncomfortable discussing the problem with your Team Lead, for example, because the problem is with your Team Lead) you can approach your Team Director to accompany you to discuss the problem with the other party involved.

4. If the grievance remains unresolved, you should put your concern in writing and present it

to the Senior Pastor or the Executive Administrator, who will convene a meeting with all of the parties to discuss the grievance and work toward a resolution.

BEHAVIOR Conduct While volunteering, you are expected to follow good common sense rules of proper behavior. Certain rules of conduct have been established to ensure efficient and congenial conditions for you. Unacceptable behaviors and violations of policy will be addressed. The list below contains some of the unacceptable behavior, but is not all inclusive:

Unsatisfactory work performance. Use of obscene, abusive or threatening language. Unauthorized use of telephones, computers, or Internet. Unauthorized use of and/or disclosure of confidential information or records. Destruction of Destiny property or the property of others. Dishonesty/theft: Including the removal of Destiny property or the property of another

individual from Destiny facilities without prior authorization. Insubordination involving defaming, assaulting, or threatening to assault leadership. Assaulting, harassing or fighting with another volunteer, Team Lead, Team Director or other

person on Destiny property or while engaged in volunteer business. Violation of Destiny’s harassment policy. Falsification of Destiny records. Drugs/alcohol: Possession, use, sale, purchase, or distribution on church property of alcohol or

any illegal drugs or illegally possessed drugs. Also: reporting to serve in a ministry or program after having ingested alcohol or illegal drugs or illegally possessed drugs, in a condition that adversely affects the volunteer’s ability to safely and effectively perform his or her job functions, or which would imperil the safety of others.

Possession of firearms or weapons on Destiny property or while engaged in Destiny business. Engaging in horseplay or other unprofessional conduct or committing unsafe acts that could

result in serious damage or injury



Computer, Phone, and E‐Mail Usage Computers, computer files, the phone system, the e‐mail system, and software furnished to volunteers are Destiny property intended for ministry related use. Volunteers should not use a password, access a file, or retrieve any stored communication without authorization. Under no circumstances may volunteers copy any software product licensed to Destiny. To ensure compliance with this policy, computer, phone, and e‐mail usage will be monitored. Destiny strives to maintain a workplace free of harassment. Therefore, Destiny prohibits the use of computers, phones, and the e‐mail system in ways that are disruptive, offensive to others, or harmful to morale. For example, the display or transmission of sexually explicit images, messages, and cartoons is not allowed. Other such misuse includes, but is not limited to, ethnic slurs, racial comments, off‐color jokes, or anything that may be construed as harassment or showing disrespect for others. Like many items in this handbook, the goal here is not to establish a lot of rules you have to follow; rather, these guidelines are to remind you of areas where you could be distracted from your primary goal: to minister to others out of love and obedience to God. Internet Usage Internet access to global electronic information resources on the World Wide Web is provided by Destiny to assist volunteers in obtaining ministry related data and technology. The following guidelines have been established to help ensure responsible and productive Internet usage. All Internet usage is limited to ministry related activities. Personal use of the Internet is not permitted. All Internet data that is composed, transmitted, or received via our computer communications systems is considered to be part of the official records of Destiny and, as such, is subject to disclosure to law enforcement or other third parties. Consequently, volunteers should always ensure that the business information contained in Internet e‐mail messages and other transmissions is accurate, appropriate and ethical. The equipment, services, and technology provided to access the Internet remain at all times the property of Destiny. As such, Destiny reserves the right to monitor Internet traffic, and retrieve and read any data composed, sent, or received through our online connections and stored in our computer systems. This includes all forms of communications, including, without limitation, email, FTP, World Wide Web, and Usenet. Data that is composed, transmitted, accessed, or received via the Internet must not contain content that could be considered discriminatory, offensive, obscene, threatening, harassing, intimidating, or disruptive to any volunteer or other person. Examples of unacceptable content



may include, but are not limited to: sexual comments or images, racial slurs, gender‐specific comments, or any other comments or images that could reasonably offend someone on the basis of race, age, sex, religion, national origin, disability, or any other characteristic protected by law. Destiny may from time to time use various Internet filters, spam blockers, blacklists and other technologies to prevent such content from being sent to or viewed by volunteers. The failure of these technological means to block inappropriate information does not mean that volunteers may review or seek this information. Computer Software (Unauthorized Copying) Destiny does not condone the illegal duplication of software. The copyright law is clear. The copyright holder is given certain exclusive rights, including the right to make and distribute copies. Title 17 of the U.S. Code prohibits making or distributing copies of copyrighted material without authorization. One exception allows making a back up copy for the Company’s archival purposes. The law protects the exclusive rights of the copyright holder and does not give users the right to copy software unless the manufacturer does not provide a back up copy. Unauthorized duplication of software is a federal crime. Even the users of unlawful copies suffer from their own illegal actions. They receive no documentation, no customer support, and no information about product updates.

1. Destiny licenses the use of computer software from a variety of outside companies. Destiny does not own this software or its related documentation and, unless authorized by the software manufacturer, does not have the right to reproduce it.

2. With regard to use on local area networks or on multiple machines, volunteers should use the software only in accordance with the license agreement.

3. Volunteers learning of any misuse of software related documentation within Destiny are requested to notify his or her Team Lead.

4. According to U.S. Copyright law, illegal reproduction of software can be subject to civil damages and criminal penalties, including fines and imprisonment.

Violent Behavior Destiny has absolutely zero tolerance for violence. This includes even talking or joking about violence. In order to provide a safe workplace, Destiny will limit access to all Destiny property to those with a legitimate interest.



If a volunteer threatens or displays violence, he or she will be subject to immediate disciplinary action, including verbal or written warnings, a meeting with the Senior Pastor or the Executive Administrator, or termination, depending upon the circumstances. In addition, the volunteer may be subject to criminal proceedings, as appropriate. What is violence? Like many other areas, there’s no way to anticipate every possible situation concerning violence. However, it generally includes physically or verbally harming another, including things like pushing, shoving, coercion, or intimidation. Destiny reserves the right to broaden this definition based on actual incidents or additional information. While instances of violent behavior are rare, volunteers can help prevent violence by reporting any violent incidents or concerns that a fellow volunteer, an employee, or someone Destiny serves, may be at risk. Such a report should be made to your Team Lead or a staff member at Destiny. Destiny will investigate will investigate all such reports or make appropriate reports to law enforcement. No Solicitation/No Distribution There shall be no solicitation or distribution of flyers, pamphlets, bulletins that (1) have not been approved by the appropriate management, or (2) that has a conflict of interest with Destiny. If you would like to display any information that pertains to your ministry, please consult with your Team Director, so that the appropriate procedures can take place. Drugs and Alcohol It would seem to be common sense that a church environment is not the place for any kind of consumption of alcohol or controlled substances. So why do we need a policy? The goal of Destiny’s guideline regarding drugs and alcohol is to protect and help two individuals: (1) the volunteer, and (2) the individuals the volunteer serves. Of course, this general guideline cannot cover every possible circumstance. All cases involving alcohol abuse, drug abuse, or related problems will be handled discretely and confidentially.

1. All volunteers are unequivocally prohibited from manufacturing, distributing, dispensing, possessing, or using controlled substances. Any volunteer violating this guideline is subject to discipline, including termination.

2. Alcohol abuse is equally serious in nature because of the danger it can pose to both the

drinker and to others. Thus, any volunteer who is arrested for or convicted of driving while intoxicated/driving under the influence (DWI/DUI) or of violating a criminal drug statute must inform his or her Team Director immediately. The church may take various actions after such a conviction, depending on the nature of the volunteer’s ministry, and the individual’s desire to battle and overcome the drug problem.



3. Out of a spirit of Christ‐centered love for all people, including those who volunteer at Destiny, Destiny will work to help those who have a desire to combat their struggles with drug or alcohol abuse problems. This may include information provided during volunteer training regarding the dangers of drug and alcohol abuse. In addition, Destiny offers any volunteer to participate in Celebrate Recovery to overcome any of these existing addictions.

4. While moderate consumption of alcohol might not seem to be a problem, it is not

allowed on church grounds at any time.

5. Because leaders at Destiny purpose to lead by example, when an individual accepts a position as a Team Lead, he or she immediately takes on the responsibility of abstaining from any use of drugs or consumption of alcoholic beverages.

Smoking For the health of all who attend or visit Destiny, the entire facility is considered a smoke‐free environment. No smoking is allowed inside the building. No Harassment Policy Sexual harassment is unacceptable conduct which violates this policy. Our policy concerning sexual harassment in Destiny is clear. It is against the law; it will not be tolerated. Sexual harassment encompasses a wide range of unwanted, sexually directed behavior and has been defined in the following manner: Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitutes sexual harassment when: (1) submission to such conduct is made either explicitly or implicitly a term or condition of an individual's volunteer involvement, or (2) submission to or rejection of such conduct by an individual is used as the basis for decisions affecting such individual, or (3) such conduct has the purpose or effect of unreasonably interfering with an individual's work performance or creating an intimidating, hostile, or offensive working environment. A hostile environment may include jokes, vulgar comments, sexually suggestive cartoons, e‐mails, or posters, as well as actual physical abuse or touching. Volunteers should take immediate action when sexual harassment occurs. Volunteers who believe they have been harassed should take the following action: 1. Express your discomfort to the harasser. Speak to the harasser about his or her conduct or behavior. State what action you find objectionable and want stopped. Respond immediately to the offending conduct or behavior. Do not ignore the problem.



2. Notify the Executive Administrator or your Team Director immediately. Destiny will respond to your complaint. By notifying Destiny of improper conduct, it can take prompt steps to remedy the situation.

Volunteers who wish to register a complaint may do so through many different channels. You may register a complaint with the Executive Administrator or your Team Director. 3. If you are harassed by a non‐volunteer, immediately report the incident to the Executive Administrator or your Team Director. 4. Keep the Executive Administrator informed about any repeat occurrence after the harasser has been notified that his or her conduct is offensive. All Directors, Ministry Leads, and volunteers are responsible for creating an environment free from harassment. You should be aware how others react to your comments and actions. If others object to or seem uncomfortable with your conduct, heed the objection and discontinue the conduct that is objectionable. Remember that what is acceptable behavior to some is not acceptable to others. Any Ministry Leader, Team Lead, or volunteer who witnesses or becomes aware of instances of sexual harassment should report such instances to the Executive Administrator or a Team Director. Allegations of sexual harassment will be investigated thoroughly. The facts will determine the response to each allegation. Information regarding specific incidents will be kept confidential within the necessary boundaries of the fact‐finding process. Confidentiality Volunteers will, to the best of his or her ability, ensure confidentiality and privacy when it comes to the history, records, and conversations about the people Destiny serves. The best advice regarding the release of information about the people you serve is don’t! This is true whether you are simply talking to a friend or family member or to a member of the news media. If anyone requests information from you, your wisest answer is, “Destiny policy does not allow me to give out that information.” If someone continues to question you for information, suggest that he or she talk to your Team Director or inquire at the church office. The only exceptions to this policy are described below; generally, these exceptions relate to legal information and fulfillment of Destiny’s ministry and mission. Again, these exceptions are provided more for your information. Rather than determining if a valid reason exists for releasing information, you should refer the request to your Team Director, who will either



determine the validity of the request or seek additional advice about whether the request is legitimate. No information requested by an individual outside Destiny will be provided over the

telephone or via email. Again, volunteers should reply, “Destiny policy does not permit me to provide that information.” Refer the request to your Team Director.

Release‐of‐information forms should be explained and completed in the presence of the

person whose information may be released—before it is released. Any release of information or inspection of records must be specifically authorized by both

the Senior Pastor and the Executive Administrator. Even in these cases, there should be no taking of notes, photocopying, or removal of records from the church property.

Volunteers agree not to discuss any individual’s circumstances or records with unauthorized individuals, whether you are in the process of serving or not. You may be asked to sign a confidentiality agreement stating that you agree to and understand the importance of maintaining confidentiality about the individuals the church serves. (This form can be found on page 65). SAFETY General Safety & Emergency Standards Destiny strives to ensure an environment where members and visitors of all ages feel safe and secure. Just as the employees in a place of business are on the frontlines of ensuring the safety of customers, the volunteers of Destiny serve on the frontlines of ensuring the safety of those we minister. Accidents/Job Safety and Health It is everyone's responsibility to help keep the volunteer workplace safe. While Destiny is not an industrial environment, accidents can occur as a result of carelessness. Your safety is important! Each volunteer can help by reporting what the volunteer sees in the workplace that could indicate that someone is in trouble or that someone could be injured. Practice safe habits and be alert to any conditions which could harm you or others. Therefore, please keep the floor and aisle ways clear of boxes and your work area free of debris. Do not lift boxes that are too heavy for you. Volunteers should report any incident that may compromise or threaten a safe work environment or violate Destiny’s safety policy. In addition, volunteers are asked to report any security hazards, such as lights out in a parking area or unknown persons loitering. This can be reported to the security guard on duty, as well as the Facilities Operations Manager.



General Safety Guidelines In general, as a volunteer, you should strive to:

Serve using good and common‐sense safety practices. Refrain from unsafe acts that might endanger yourself, the people you serve, or those

who minister with you. Use any safety devices provided for your protection; for example, use safety belts in

church vehicles or the proper material required when changing diapers in the nursery. Report any unsafe situations or acts immediately to your supervisor.

In addition, please note the safety procedures in the following specific areas. Fire Prevention

Turn off electrical equipment when not in use. Notify your Team Lead of any equipment that has cracked or exposed wiring, is causing

a shock or emitting sparks, or appears to be a potential fire hazard. Fire Emergency

Familiarize yourself with the locations of fire exits, alarms, and extinguishers in the areas of the church where you regularly serve.

If you see smoke or fire, pull the fire alarm to alert people in the building. If it is a small fire, use a nearby fire extinguisher.

Do not use the elevator during a fire alarm. If evacuation is called for, use the closest unaffected exit. Guide the group you are

working with to walk in single file and to proceed quickly and calmly. Do not run. If you and your group encounter smoke, stay low. Move as far away from the building as possible for your safety and make room for

emergency vehicles. Only if time permits before evacuation of the building, secure classified information;

turn out lights, shut off equipment, and close doors. Power Failures

Remain where you are. Emergency lights will activate within a minute. Emergency lights are located in strategic areas of the church’s corridors and stairwells.

If you exit the building during a power failure, do not re‐enter until power is restored. First Aid First‐aid supplies are located in many areas of the church building. Volunteers should become familiar with these locations. Keeping Children Safe and Secure Our desire at Destiny is to draw people to Jesus. This includes even the youngest children who attend our church. We take our responsibility to care for children very seriously. These



guidelines are intended to provide a safe and nurturing environment where children can come to a growing relationship with Jesus Christ. It is important for volunteers who work with children and youth to see themselves as partners with parents, seeking to provide quality care and instruction in the ministries and programs of our church. Our guidelines are designed to protect and promote faith formation for each child (and each adult volunteer) involved in children’s and youth ministries. Everyone who teaches, helps, or cares for children must agree to follow these guidelines. They represent minimum requirements; leaders of individual sub‐teams may develop additional guidelines as appropriate to the ministry setting. *More detailed policies are outlined in the SEEDS and 5K Team Handbook(s). Child Security Policies Drop‐off Policy Children should never be dropped off in a classroom without the teachers present. This is the responsibility of parents. Registration Policy Parents are to complete the information as requested. Pick‐Up Policy Parents of children in SEEDS and 5K should pick up their children at their classrooms. Restroom Policy All volunteers may take children to the restroom. Volunteers should take children to the restroom in groups, if possible. Assist children only if they ask. Encourage parents to take their children to the restroom before drop off.

Please note: Never be alone with a child in the stall of a restroom with the door closed. Classroom Supervision Guidelines The SEEDS Director and 5K Director will approve all volunteers. All willing volunteers will be interviewed and trained by the SEEDS and 5K staff. All must agree to undergo a background check. If a student or parent makes a complaint regarding a volunteer, the SEEDS and 5K Directors will review the incident and discuss it with the volunteer involved. Parents will be notified of any actions (such as additional training, leave of absence, or termination) that results from the complaint. *If an accusation of abuse is made; any accusation of abuse will be taken very seriously and will be investigated. The SEEDS and 5K Directors will also involve the Senior Pastor and the



Executive Administrator. Subsequent meetings with the parties involved will determine further action. Discipline Policy The goal of our church’s children and youth ministries is to foster a sense of both fun and learning. Often, discipline can be handled by redirecting the child or teenager to a more constructive use of time and energy. Keeping the learning environment active and fun will usually eliminate the need for a lot of discipline. However, children and teenagers must also understand that sometimes it is necessary to listen to lessons, instructions for an activity, etc. It is important not to disrupt classroom times because that takes away from the fun and learning of fellow students. When “discipline” is necessary, all interaction will carefully consider a child or teenager’s integrity and fragility. All children will be treated with gentleness, respect, and understanding. Physical punishment will never be used. If the classroom teachers are unable to control a child or teenager after repeated attempts, the child can be taken to talk with the SEEDS or 5K Director. The Director will discuss the incident with the child. Parents will be brought into the situation if needed. If a child uses foul language, injures other children, or does anything to affect another child in a negative way, the incident will be discussed with the child. The teacher and/or the SEEDS or 5K Director will decide if the child will be allowed back into class or if further action should be taken. Child Abuse Reporting Any volunteer having reasonable cause that a child has been abused shall report the matter to Kim Blankenship (SEEDS Director) or Theresa Holbrook (5K Director) immediately. For the purposes of this policy, a “child” is defined as any person under the age of 18, and “child abuse” means:

(a) Physical injury or death inflicted upon a child by a parent or caretaker thereof by other than accidental means; provided, however, physical forms of discipline may be used as long as there is no physical injury to the child;

(b) Neglect or exploitation of a child by a parent or caretaker thereof; (c) Sexual abuse of a child; or (d) Sexual exploitation of a child.

An accusation of child abuse can occur in any church, no matter how many precautions it takes. We must always be prepared to listen to and hear any allegation of abuse. Like many guidelines listed in the Volunteer Handbook, we cannot anticipate every possible situation. Destiny Response Generally, Destiny will be guided by the following when an allegation of abuse occurs: All allegations of abuse will be taken seriously.



When required by state law, allegations of abuse will be reported to a child welfare agency, an appropriate policy authority, or a district attorney.

Situations will be handled immediately, yet with due respect to people’s confidentiality and privacy. Full cooperation will be given to law enforcement authorities with the guidance of Destiny lawyers. Appropriate care will be given to victims. The alleged abuser will not be considered “guilty” or treated as such until an investigation can take

place Destiny Procedures Precautions Destiny will take include: Completed application forms and records of background checks and screening procedures should be

kept for five years after a volunteer completes his or her time of service. If media becomes involved during an investigation of alleged abuse, the church will appoint a

spokesperson to respond to the media, and advise all Destiny members to not respond on their own.

Destiny will be prepared to show the precautions it takes with every volunteer who ministers in areas where abuse could occur.

No one should engage in denial, minimization, or blame. Destiny leaders should not accuse the victim or detail the event to those not involved with the

incident. Those investigating the incident on behalf of Destiny should thoroughly document each step. Destiny will not interfere with any volunteer’s attempts to report abuse or concerns regarding

possible abuse to any child welfare agency, appropriate police authority, district attorney, or other legal authority.

Get proper assistance for the victim and accused. Reach out to the victim and accused; if the accused is a volunteer, Destiny will relieve him or her of

duties until the incident is resolved. Emergency Closings Destiny strives to ensure the safety of all volunteers. In the event of inclement weather, volunteers are responsible for contacting his or her Team Lead to inform him or her that they will not be coming in. If Destiny should close, please listen to the local television and radio stations for closing information.



Appendix



Confidentiality Agreement I agree to respect the privacy of the people Destiny serves, and I agree to hold in confidence any information I obtain in the course of service, whether I obtain that information through written records or daily interaction with an individual. I agree not to disclose an individual’s confidences to anyone, except in the following circumstances: (1) As mandated by law. (2) To prevent a clear and immediate danger to individuals. (3) Where I am compelled to do so by a court or pursuant to the rules of a court. I agree to abide by Destiny’s policies to store or dispose of records in ways that maintain confidentiality. I agree to uphold confidentiality toward the people Destiny serves, colleagues, and applicants, and with respect to any sensitive situations arising within Destiny. I also agree that when my term of volunteer service ends, I shall continue to hold in confidence any information about sensitive situations within Destiny. Volunteer signature Date Team Lead/Director signature Date



Volunteer’s Statement of Commitment I agree, as a volunteer serving Destiny and reaching out to those beyond the church, to be “above reproach” so that the world will see, hear, and respond to the grace of Jesus Christ; and to seek a careful, exemplary Christian lifestyle to encourage other believers and strengthen the church. Further, I agree and desire that the following statements describe my Christian character.

1. I have accepted Jesus Christ as my personal Savior. 2. I am a member of (or actively pursuing membership) at Destiny Metropolitan Worship Church. 3. I will serve in harmony with the policies and statement of faith of Destiny. 4. I support Destiny with my time, money, and loyalty, including participating in the ministries and worship

services on a regular basis. 5. I am known for a dedicated Christian life, according to the standards of God’s Word, and I purpose to put

any sin out of my life so that my influence to others might be helpful and not a hindrance (Romans 14; 1 Timothy 3; Titus 1).

6. I am committed to unity, church teamwork, and biblical respect for church leadership (Philippians 2:1‐4; Hebrews 13:7, 17).

7. I recognize, accept, pursue, and hold in highest regard the biblical instruction concerning family and marriage responsibility (Ephesians 5:22–6:4; Colossians 3:18‐24; 1 Peter 3:1‐7).

8. I am careful even in areas of Christian liberty or where the Bible is silent. 9. I will not use my volunteer ministry position to further my own interests. 10. I will be genuinely interested in everyone who I serve. 11. I will respect the privacy of the people I serve, and hold in confidence information obtained in the course

of my volunteer service. 12. I will also respect the privacy of fellow volunteers, leaders of various ministries within the church, and the

church itself. 13. I, upon completion of my service, will continue to respect the privacy of and maintain confidentiality

about those I ministered to, fellow volunteers, and Destiny. 14. I will respect the confidences of my fellow volunteers. 15. I will treat my fellow volunteers with fairness, courtesy, and good faith. 16. I will not exploit the trust of those I serve, my fellow volunteers, or my leaders. 17. I will not engage in or condone any form of harassment or discrimination. 18. I will extend respect and cooperation to my fellow volunteers, my Team Lead, and to the leadership of

Destiny. 19. If I know that a fellow volunteer has violated biblical standards, I will follow the biblical principle of

bringing this directly to my fellow volunteer’s attention. If this fails to change his or her behavior, I will take the next step and ask one or two others to confront the fellow volunteer with me. If this also fails, I will discretely bring the violation to the attention of church leaders.

20. I will accurately represent my training, experience, skills, competencies, and gifts as they relate to filling a ministry position.

21. I have total commitment to provide excellent ministry wherever God calls me to serve as a volunteer. 22. I will continually assess my own personal strengths, limitations, biases, and effectiveness. 23. I will seek assistance for any problem that impairs my ability to serve in this ministry.

Volunteer name Date Volunteer signature Date



Volunteer Acknowledgement Form The Destiny Metropolitan Worship Church (DMWC) Volunteer Handbook describes important information about DMWC. I understand that I should consult with the Volunteer Coordinator at (770) 509‐9010 ext. 105 if I have questions regarding anything covered in the Volunteer Handbook, or any other DMWC volunteer policies. I have entered into a volunteer relationship with DMWC and acknowledge that I shall not nor shall I expect to receive any form of payment for volunteer talents and services that I contribute to DMWC. I can terminate my volunteer service at any time and for any reason. DMWC also reserves the right to end my volunteer service at any time and for any reason. Since the information and policies described in the DMWC Volunteer Handbook are necessarily subject to change, I acknowledge that revisions to the Handbook may occur. DMWC reserves the right to make changes in content or application as it deems appropriate, and these changes may be implemented even if they have not been communicated and may supersede, modify, or eliminate existing policies. Although I have received a printed copy of the current DMWC Volunteer Handbook, I understand that the Volunteer Coordinator maintains a current electronic version of this information on the Destiny Metropolitan Worship Church website. I understand that as a volunteer for Destiny Metropolitan Worship Church there is a commitment of at least a year to volunteer service. I understand that any materials provided to me for the purposes of my volunteer service are to be returned to DMWC upon completion of volunteer assignment or due to termination of the participation as a DMWC volunteer. The contents of this Handbook and the policies and procedures described in it are presented as a matter of information and general guidance only. The Handbook is intended to provide guidelines for Directors/Ministry Leads and volunteers. While DMWC endorses the policies and procedures described therein, they are not a condition of volunteer service. I acknowledge that this Handbook is neither a contract of volunteer service, employment, nor a legal document. I have received the Handbook, and I understand that it is my responsibility to read and comply with the policies and procedures contained in this Handbook and any revisions made to it. Volunteer name Date Volunteer signature Date (Please sign and return to the Volunteer Coordinator)



Volunteer Acknowledgement Form The Destiny Metropolitan Worship Church (DMWC) Volunteer Handbook describes important information about DMWC. I understand that I should consult with the Volunteer Coordinator at (770) 509‐9010 ext. 105 if I have questions regarding anything covered in the Volunteer Handbook, or any other DMWC volunteer policies. I have entered into a volunteer relationship with DMWC and acknowledge that I shall not nor shall I expect to receive any form of payment for volunteer talents and services that I contribute to DMWC. I can terminate my volunteer service at any time and for any reason. DMWC also reserves the right to end my volunteer service at any time and for any reason. Since the information and policies described in the DMWC Volunteer Handbook are necessarily subject to change, I acknowledge that revisions to the Handbook may occur. DMWC reserves the right to make changes in content or application as it deems appropriate, and these changes may be implemented even if they have not been communicated and may supersede, modify, or eliminate existing policies. Although I have received a printed copy of the current DMWC Volunteer Handbook, I understand that the Volunteer Coordinator maintains a current electronic version of this information on the Destiny Metropolitan Worship Church website. I understand that as a volunteer for Destiny Metropolitan Worship Church there is a commitment of at least a year to volunteer service. I understand that any materials provided to me for the purposes of my volunteer service are to be returned to DMWC upon completion of volunteer assignment or due to termination of the participation as a DMWC volunteer. The contents of this Handbook and the policies and procedures described in it are presented as a matter of information and general guidance only. The Handbook is intended to provide guidelines for Directors/Ministry Leads and volunteers. While DMWC endorses the policies and procedures described therein, they are not a condition of volunteer service. I acknowledge that this Handbook is neither a contract of volunteer service, employment, nor a legal document. I have received the Handbook, and I understand that it is my responsibility to read and comply with the policies and procedures contained in this Handbook and any revisions made to it. Volunteer name Date Volunteer signature Date (Please sign and retain this copy for YOUR records)



Answering the “Unanswered” Questions of Life What to Do When the Bible Appears Silent on Issues

“Your word I have hidden in my heart, that I might not sin against You.”

Psalm 119:11 (NKJV)

When the Bible is silent on issues, I must understand that BIBLICAL PRINCIPLES RULE!

I. A PRINCIPLE is: a comprehensive and fundamental doctrine, a principle is a rule or code of

conduct. Biblical principles are those transcendent ideas that govern our lives, conduct, beliefs, values, and thoughts in the Kingdom of God. Principles apply to everyone (just like laws); they don’t discriminate, nor can they be ‘situational’ or have ‘exclusionary clauses’ attached to them.

How do I make Godly decisions when the Bible is seemingly silent on a particular issue?

II. ASK yourself two CRITICAL questions:

• Will the actions considered lead a fellow Christian to sin by your example? “Don’t cause problems for someone with a weak conscience, just because you have the right to eat anything. You know all this, and so it doesn’t bother you to eat in the temple of an idol. But supposed a person with a weak conscience sees you and decides to eat food that has been offered to idols. Then what you know has destroyed someone Christ died for. When you sin by hurting a follower with a weak conscience, you sin against Christ. So if I hurt one of the Lord’s followers by what I eat, I will never eat meat as long as I live.” I Corinthians 8:13 (CEV)

• Will the action ultimately glorify God? “When you eat or drink or do anything else,

always do it to honor God. Don’t cause problems for Jews or Greeks or anyone else who belongs to God’s church. I always try to please others instead of myself, in the hope that many of them will be saved.” I Corinthians 10:31 (CEV)

What Biblical Principle can we examine from the Word of God that fits the context of doing something that is judged ‘right’ by me personally but causes ‘problems’ for others?

III. The ANSWER is found when looking at Paul’s discourse to the body of believers in Rome

(the ‘principle’ here that we are looking at relates to food but can be applied across the board in many areas of life).



“Every one of us then will give an account to God. So then, let us stop judging one another. Instead, you should decide never to do anything that would make others stumble or fall into sin. My union with the Lord Jesus makes me certain that no food is of itself ritually unclean; but if you believe that some food is unclean, then it becomes unclean for you. If you hurt others because of something you eat, then you are no longer acting from love. Do not let the food that you eat ruin the person for whom Christ died! Do not let what you regard as good get a bad name. For God’s Kingdom is not a matter of eating and drinking, but of righteousness, peace, and joy which the Holy Spirit gives. And when you serve Christ in this way, you please God and are approved by others. So then, we must always aim at those things that bring peace and that help strengthen one another. Do not, because of food, destroy what God has done. All foods may be eaten, but it is wrong to eat anything that will cause someone else to fall into sin. The right thing to do is to keep from eating meat, drinking wine, or doing anything else that will make other believers fall.” Romans 14:12‐21 (TEV)

So, with that said “Is it ok for a Christian man and Christian woman to live together ‘platonically’ when they are not married?” (Even when s/he is a ‘sister/brother’ in the Lord

and NOTHING is going on romantically?)

IV. ACCESS your conscience! If your answer is, “I don’t ‘see’ anything wrong with it”! And it if doesn’t bother my conscience…let’s first talk about conscience’. What is conscience? Conscience is the God‐given capacity to distinguish between right and wrong. It has two functions: (1) to urge an individual to do what is perceived to be right; and (2) sub sequentially to commend or condemn, depending on whether the individual did what was perceived right. A person who has a ‘good’ and ‘pure’ conscience consistently and genuinely acts in conformity with an inner set of Godly standards: (here’s an example of Godly conscience in action found in II Corinthians 1… “Now it is a matter of pride to us – endorsed by our conscience – that our activities in this world, particularly our dealings with you, have been absolutely above‐board and sincere before God. They have not been marked by any worldly wisdom, but by the grace of God.” II Corinthians 1:12 (PHILLIPS) So, can my conscience alone BE MY GUIDE? While this inner set of standards will be accurate if it is based on biblical truth, the conscience will be unreliable if faulty standards have been consistently presented to it as being true. CONSCIENCE CAN BE DISTORTED OR INACCURATE BASED ON ERRONEOUS TEACHING OR UPBRINGING! The old saying “let your conscience be your guide”, will only be true if the individual’s conscience has been infused with GODLY principles. Thus, Christian parents have the important responsibility of communicating accurate standards of right and wrong with their children.



Conscience can also be disabled. For example, it can be insensitive and calloused if the person consistently acts contrary to its standards. Even more seriously, the conscience can become ‘seared’ and of no value through deliberately choosing to believe the lies of deceiving spirits rather than God’s truth.

Are there any more Biblical scriptures that allude to ‘principle of conduct’ applied to the question of a Christian man and Christian woman living together platonically unmarried?

• “But test and prove all things [until you can recognize] what is good; [to that] hold fast.

Abstain from evil [shrink from it and keep aloof from it] in whatever form or whatever kind it may be. And may God of peace Himself sanctify you through and through [separate you from profane things, make you pure and wholly consecrated to God]; and may your spirit and soul and body be preserved sound and complete [and found] blameless at the coming of our Lord Jesus Christ (the Messiah). Faithful is He who is calling you [to Himself] and utterly trustworthy, and He will also do it [fulfill His call by hallowing and keeping you].” I Thessalonians 5:21‐24 (AMP)

• “For we take thought beforehand and aim to be honest and absolutely above suspicion, not

only in the sight of the Lord but also in the sight of men.” II Corinthians 8:21 (AMP)

• “Do not let anyone treat you as if you are unimportant because you are young. Instead, be

an example to the believers with your words, your actions, your love, your faith, and your pure life.” I Timothy 4:12 (NCV)

• “Dear friend, don’t let this bad example influence you. Follow only what is good. Remember

that those who do what is right prove that they are God’s children; and those who continue in evil prove that they are far from God.” III John 1:11 (LB)



References Group Church’s Volunteer Central Saddleback Church Dr. Bryan E. Crute

2011 DMWC Volunteer Handbook - Amazon S3s3.amazonaws.com/.../2011-dmwc-volunteer-handbook.pdfDMWC...

Documents

Transcript of 2011 DMWC Volunteer Handbook - Amazon S3s3.amazonaws.com/.../2011-dmwc-volunteer-handbook.pdfDMWC...