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Transcript of 2011 Annual Report to the Community
City of Fayetteville, North Carolina, USA | www.cityoffayetteville.org
City of Fayetteville 2011 | Annual Report to the CommunityCity of Fayetteville 2011 | Annual Report to the Community
Senior Management Team
Vision, Mission, and Core Values
Dale Iman, City Manager
Karen McDonald, City Attorney
Doug Hewett, Assistant City Manager
Tom Bergamine, Police Chief
Dwayne Campbell, Chief Information Officer
Jerry Dietzen, Environmental Services Director
John Kuhls, Human Resource Development Director
Michael Gibson, Parks & Recreation Director
Craig Hampton, Special Projects Director
Randy Hume, Transit Director
Lisa Smith, Chief Financial Officer
Ron McElrath, Human Relations Director
Victor Sharpe, Community Development Director
Scott Shuford, Development Services Director
Russell Thompson, Engineering & Infrastructure Director
Brad Whited, Regional Airport Director
Benjamin Major, Fire Chief
T H E O R G A N I Z A T I O N
VISION2025
MISSION
CORE VALUESR.E.S.P.E.C.T.
The City of Fayetteville is a great place to live with a choice of desirable neighborhoods, leisure opportunities for all, and beauty by design.
Our City has a vibrant downtown, vibrant major corridors, the Cape Fear River to enjoy, and a strong local economy.
Our City is a partnership of citizens with a diverse culture and rich heritage, this creates a sustainable community.
The City government provides services that make Fayetteville a better place for all.
The City has well-designed and well-maintained infrastructure and facilities.
The City engages our citizens and is recognized as a state and regional leader.
Government –
Service Delivery
Greater Tax BaseDiversity – StrongLocal Economy
Growing City, Livable
Neighborhoods – A Great Place to Live
More AttractiveCity – Clean and
Beautiful
Greater Community Unity – Pridein Fayetteville
Revitalized Downtown – A Community
Focal Point
GOALS2015
• •
•
•
•
• •
We, the Mayor, City Council, managers, supervisors, and employees SERVE with: Responsibility, Ethics, Stewardship, Professionalism, Entrepreneurial Spirit, Commitment, and Teamwork to safeguard and enhance the public trust in City government.
City Goals 2015
Cover photo: Aerial photo of North Carolina Veterans Park in downtown Fayetteville, NCThis report was prepared by the City of Fayetteville Corporate Communications department
The City government is financially sound and provides a full range of quality municipal services that
are valued by our customers and delivered by a dedicated workforce in a cost-effective manner.
Kristoff Bauer, Assistant City Manager
City of Fayetteville 2011 | Annual Report to the Community3
C I T Y P R O F I L E
DemographicsSettled
Estimated Population
Median Age
Median Household Income
Median Value of Owner Occupied Housing Unit
Employment Status
In Labor Force 67.4% [2]
In Armed Forces 14.5% [2]
Government Workers 27.4% [2]
City Unemployment Rate 9.4% [3]
State Unemployment Rate 9.5% [3]
1. State Demographers Certified Estimate, 2011
2. U.S. Census Bureau, 2006-2010 American Community Survey
3. Employment Security Commission, Labor Market Data, November 2011
One of the most diverse cities in the United States of America, Fayetteville
has many awards to its credit and activities for citizens. Fayetteville has won
three All-America City awards and honors for the City song "My Hometown
Fayetteville" and City television show "Kaleidoscope." Fayetteville also has
numerous historic sites, seven museums, three colleges and universities,
multiple entertainment venues, a historic downtown, and award-winning
golf courses. Proximity to Fort Bragg and Pope Army Airfield contributes
greatly to the City’s economy and diversity. Immaculate parks and lively
recreation centers offer citizens the chance to experience the outdoors
or work on their jump shot. Plus, if you're looking to travel, Fayetteville
Regional Airport and Interstate-95 give city residents many destination
options, allowing you to drive or fly to the largest cities on the east coast
in a matter of hours. Fayetteville is conveniently located within a two-hour
drive from the beach and is only a four-hour drive to the mountains. Its
central location affords citizens opportunities for daytrips to the coast and
weekend getaways to the Blue Ridge mountains.
City of Fayetteville’s Major Employers
Cumberland County Schools6,782
U.S. Dept. of Defense (Civil Service, Nonappropriated and Contracts)5,958
Cape Fear Valley Health System4,850
Walmart 3,448
Goodyear Tire and Rubber Co. 2,650
Cumberland County 2,486
City of Fayetteville 1,967
FTCC 1,400
State of North Carolina 1,193
Veterans Administration 1,013
Number of City Employees
Economic & Physical Development 1.3%
Support Positions 7.4%
Parks & Recreation 8.4%
Environmental Protection 10.3%
Transportation 12.3%
Public Safety 60.3%
The largest percentage of City employees work for the Police and
Fire departments, followed by Transportation, Environmental Protection,
and Parks & Recreation. Each of these categories, which include police
and fire protection, transit, airport, solid waste and recycling, stormwater,
and parks and recreation, involves citizen services that directly impact the
quality of life in Fayetteville.
This chart shows the top 10 employers in the City of Fayetteville. It is clear
that the Department of Defense has a huge impact on Fayetteville’s
economy, however the illustrated number does not indicate the number
of citizens who are employed by the Armed Forces, which is 22,135,
according to the U.S. Census Bureau 2006-2010 American Community
Survey. Walmart’s illustrated number includes area retail locations, as well
as the Walmart Distribution Center located within city limits.
Source: City of Fayetteville Comprehensive Annual Financial Report 2010
208,291 [1]
29.8 [2]
$43,284 [2]
$116,000 [2]
1762
DSe
Es
M
M
M
E
InOne of the most diverse cities in the United States of America, Fayetteville
has many awards to its credit and activities for citizens Fayetteville has won
[1]
1. Number includes Public Works Commission (PWC) employees.
Public safety makes up a large chunk of the City’s expenditures,
because it is a crucial quality of life service. As of July 11, 2011, the
Police department was at 100% strength. Other appropriations and
support staff are the second and third highest expenditures by
service. Parks and recreation and transportation services are also
well represented in fiscal 2011 expenditures.
City of Fayetteville 2011 | Annual Report to the Community 4
F I N A N C I A L S U M M A R Y
Parks & Recreation 9.2%
Other Appropriations 14.9%
Environmental Protection 6.7%
Economic & Physical Development 1.5%
Support Staff 9.3%
Transportation 7.9 %
Public Safety 50.5%
FY2011 Expenditures by ServiceFY2011 Revenues Ad Valorem Taxes 43.7%
Transfers 7.8%
Other Taxes 1.8%
Functional Revenues 4%
Fund Balance 2.2%
Intergovernmental 38.4%
The largest contributor to fiscal 2011 revenues was ad valorem taxes,
or property taxes. Intergovernmental revenues include funding from
federal, state, and local governments, to include Cumberland County
and the Public Works Commission.
FY2011 Revenues vs. Expenditures
0
$180,000,000
$90,000,000
Rev
enue
s$1
73,9
17,3
57
Exp
endi
ture
s$1
73,9
17,3
57
The City of Fayetteville is required to adopt an annual balanced budget.
The City has a long history of providing an exemplary level of service
to its citizens while operating within its means.
Personnel 60.9%
Other Charges 11.6%
Capital 3.8%
Professional/Contract Services 8.9%
Operating 14.8%
FY2011 Expenditures by Object
The most important resource in providing services is personnel.
Operating expenditures, other charges, and professional/contract
services follow personnel in percentage of expenditures.
Certificate for Excellence in Financial Reporting In 2011, the City’s Finance department received the Certificate of Achievement for Excellence in Financial Reporting for its Comprehensive Annual Financial Report (CAFR) for the fifth year in a row. The Certificate of Achievement is the highest form of recognition in the area of governmental accounting and financial reporting, and its attainment represents a substantial accomplishment by a government and its management.
The award is bestowed by the Government Finance Officers Association of the United States and Canada. The Government Finance Officers Association is a nonprofit professional association serving approximately 17,500 government finance professionals with offices in Chicago and Washington, D.C. The CAFR was judged by an impartial panel to meet the high standards of the program, including demonstrating a constructive “spirit of full disclosure” to clearly communicate its financial story and motivate potential users and user groups to read the CAFR.
The City of Fayetteville’s Finance department has developed a proven reputation for a high aptitude in solid financial reporting. However, being recognized for the most recent CAFR is particularly significant as it is a 200-page financial report and was, for the first time, prepared completely in-house by the staff of the Finance department.
Other Revenues 2.1%
City of Fayetteville 2011 | Annual Report to the Community5
D I S A S T E R R E S P O N S E
Disaster Preparedness Aids Tornado Recovery EffortsThe spirit of the All-America City of Fayetteville was tested, and its staff
members’ character, hard work, and resiliency were never more evident
than on April 16, 2011, when a Category EF-3 tornado tore through
Fayetteville and Cumberland County. The disaster devastated over
1,200 homes and businesses throughout the community, primarily in the
Yadkin and Reilly Road and Andrews Road and Ramsey Street areas in
northern Fayetteville.
Touchdown occurred at approximately 3:45 p.m. and the first call for
emergency services through the City’s Communications Center came in
at 3:49 p.m. The City’s Public Safety officials responded in force to assist
the citizens of the community impacted by the storm. The County’s
Emergency Operations Center (EOC) was operational and in contact with
the Fayetteville Fire and Emergency Management department beginning
at 10 a.m. on April 16.
As the response and recovery efforts progressed, the major departments
within the City of Fayetteville took action to provide services to the citizens
of the community. Requests for mutual aid, state, and federal assistance
were coordinated in order to protect and provide for the health and
welfare of the Fayetteville community. Search and rescue operations
were initiated, routes of egress were cleared, and storm debris was
removed from public property.
The Fayetteville Police department setup command posts just outside of
affected areas to help assist homeowners and tenants, and to restore safety
and order. Transit buses assisted with transporting citizens to shelters and
collection points. City trucks removed downed trees and other debris from
streets in just over 24 hours time, to make the streets passable. The City’s
debris contractor, who was selected in 2008 for deployment in the event
of a natural disaster, was contacted and brought in for cleanup.
the Fayetteville Fire and Emergency Management department beginning
at 10 a.m. on April 16.
As the response and recovery efforts progressed, the major departments
within the City of Fayetteville took action to provide services to the citizens
ss ry
d, and its staff
r more evident
e through
ated over
y, primarily in the
treet areas in
e first call for
Center came in
force to assist
e County’s
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Public information personnel staffed the joint City and County EOC to
setup press conferences, write media releases, and distribute flyers to
affected areas. Various shelters were setup at recreation centers and
churches and many organizations, facilitated by the American Red Cross,
pitched in to help citizens in the community. Arrangements were made for
the delivery of water and ice to the impacted areas. Gov. Beverly Purdue
and other elected officials toured the affected areas to assess damage.
A disposal site was selected at Ben Martin Elementary School, which was
ravaged by the storm, for vegetation dropoff and mulching. The City’s
Human Resource Development department coordinated efforts to check
on City employees and their families.
The overall response and recovery efforts of the City of Fayetteville and
Cumberland County were successful. Much credit for the immediate
successes of departments can be attributed to internal preparedness and
training. Following the tornado, an after-action review was held, in which
successes and areas for improvement were identified. After a quick
response to the storm, the City received praise from the local media and
citizens for being ready to answer the call of a community in distress.
Fayetteville Named All-America City
A L L - A M E R I C A C I T Y
The City’s submission also highlighted how leaders quickly moved to
consolidate the community’s economic development efforts in a concerted
effort to leverage the economic engine of the military presence. Fayetteville
has seen explosive growth in the local economy. Average income rose by
4.7 percent in 2010, the second highest increase in the nation. Soaring
from 80th to 18th in three years, Fayetteville was cited in the 2010
Milken Institute’s “Best Performing Cities Index,” which measures
economic strength.
Additionally, the City focused on how the community has
embraced the Reading Rocks! program to benefit Fayetteville’s
youth. Reading Rocks! is one of the largest events in
Cumberland County, with a walkathon that has raised more
than $800,000 over five years to support purchases of
books and e-books for more than 52,000 students in
Cumberland County schools.
In Kansas City, before a national panel of judges,
Fayetteville’s presentation focused on its strong
economy and housing market, how the
community has supported increased literacy
through the Cumberland County Schools’
Reading Rocks! program, and how the City has
developed solid ties with the military.
Also discussed was how Fayetteville has
responded to changes resulting from
BRAC.
Delegation members held up
prop dollar signs and gave
several examples of large
investments in the
community.
“Cha-ching!”
After a spirited, patriotic presentation that featured
marching, singing soldiers from the 82nd Airborne
All-American Chorus, the City of Fayetteville was selected
on June 17, 2011 in Kansas City, Mo. as an All-America City
Award winner by the National Civic League for the third
time in its history. A delegation of approximately 60
people, including local officials and children, described to
a panel how Fayetteville has shed its former “Fayettenam”
image and become a cleaner, thriving community with
a strong economy. Also a winner in 1985 and 2001,
Fayetteville was one of 26 finalists in 2011.
The All-America City competition recognizes civic activists
and community problem-solvers. To be selected as a
finalist, the City completed an application that displayed
civic engagement and collaboration, a community-wide
effort for inclusiveness, and creative leveraging of
resources to complete projects that have had a dramatic
impact in the community. Specifically, the application
highlighted how Greater Fayetteville Futures, a
community-wide initiative, brought together hundreds of
Fayetteville’s citizens and transformed the community’s
vision into innovative projects. Through the effort,
committed volunteers collaboratively planned and rallied
together, moving Fayetteville forward.
The City’s application also focused on how it has improved
its image and embraced the military, and how proud it is to
be home to the world’s most elite military force at Ft. Bragg.
The application also discussed how the city has been
energized by Base Realignment and Closure (BRAC)
decisions that have brought FORSCOM and USARC, more
residents to the region, and community initiatives,
including: The Army’s Army, “America’s First Military
Sanctuary Community,” 31 Day Salute program, and the
Society of Patriots.
City of Fayetteville 2011 | Annual Report to the Community 6
The 82nd Airborne All-American Chorus began the presentation by
marching and singing “All the Way Fayetteville,” to which panel
members and competing delegations gave a standing ovation.
Following questions from the panel, the chorus marched and sang
again.
The City also won the All-America City video competition. Fayetteville’s
video, “From “Fayette-nam” to “Fayette-now,” illustrates how far
Fayetteville has come since the 1970s. The video shows what Hay
Street was once like, filled with strip clubs and dilapidated buildings.
That was “Fayette-nam.” Today, “Fayette-now” has a new face with a
revitalized downtown, new restaurants, the Airborne & Special
Operations Museum, North Carolina Veterans Park, and other museums
and downtown residential options.
City of Fayetteville 2011 | Annual Report to the Community7
V E T E R A N S P A R K
NC Veterans Park Opens with Heroes’ Welcome
V E T E R A N S P A R K
NC Veterans Park Opens with Heroes’ Welcome
From the soils of North Carolina, you left your families and homes with purpose to serve your
country. The people of North Carolina honor your service and welcome you home.
- NCVP Storyline
A Dream Fulfilled The North Carolina Veterans Park (NCVP) was made possible by a $13.7
million appropriation from the North Carolina State Legislature. The park
was first suggested by the N.C. General Assembly over a decade ago.
Former N.C. Sen. Tony Rand championed efforts for the park by sponsoring
a bill for park funding, which was approved in July 2008.
Ground was broken for the park in February 2010. The connector walk
between the Airborne & Special Operations Museum (ASOM) and the
NCVP Visitors Center was the first construction project related to
the park to be completed.
LeChase Construction was hired as the contractor and worked diligently
with talented craftsmen to ready the park for its July 4, 2011 opening.
Thousands of spectators attended the opening ceremony and ribbon
cutting.
Dedication Ceremony The park’s story line was in full, patriotic display when the park opened
July 4, 2011 in Fayetteville. The NCVP is the first state park in the country
that honors all military veterans past, present, and future. NCVP tells the
story of a veterans’ journey before, during, and after service.
Each military branch was represented in the dedication ceremony, which
featured numerous officials and veterans organizations. Fayetteville Mayor
Tony Chavonne and Gov. Bev Perdue provided remarks. A ribbon cutting
was held following the ceremony. Once the ribbon was cut, visitors listened
to the 82nd Airborne Division’s All-American Chorus perform in the park’s
amphitheater. Additionally, visitors enjoyed the beautiful venue, which
incorporates many natural and architectural elements that represent the
state. Symbolic features pay homage to the veterans from all 100 counties
of North Carolina and represent the citizens who have supported them.
City of Fayetteville 2011 | Annual Report to the Community 8
The 3,500 square foot Visitors Center anchors the park and includes a
Service Ribbon Wall, representing every service medal awarded since the
Civil War, as well as a chandelier made from 33,500 dog tags (service
member identification tags). There is also an interactive globe that allows
visitors to pinpoint a location and learn about the heroic North Carolina
military-connected events that happened there.
Community Plaza The Community Plaza represents “life before service” and features the Oath
of Service Wall with 100 bronze castings of veterans’ hands, one from each
North Carolina county. Another highlight of the Community Plaza is the
Community Columns, each adorned with the names of two North Carolina
counties and hand castings of four civilians from each county, representing
those who have supported veterans.
Service Plaza The Service Plaza represents “life during service.” The Patriot Wall includes a
moving water wall to depict the action and excitement of a military career.
The central part of the Patriot Wall is the Reflection Wall, constructed of
reflective stainless steel that mirrors the images of visitors. The Pride and
Purpose Tower is a steel and granite tower rising from a pool of water. The
tower features special effects lighting and a light cannon to mark special
occasions or welcome home troops.
About Parks & Recreation Parks & Recreation staff maintains approximately 130 facilities in
Fayetteville and Cumberland County. The staff mows rights-of-way
and 45 to 50 acres of City/County owned lots, as well as provides
landscaping services at numerous parks and recreation centers.
For more information, visit www.fcpr.us.
Reflection Garden The Reflection Garden is symbolic of “life after service.” It gives visitors and
veterans an opportunity for quiet reflection.
Camaraderie Plaza and Community Lawn Also important to the park’s story are two gathering places that invite
visitors to come together and acknowledge veterans. Camaraderie Plaza is
an amphitheater that allows the community to welcome home and
celebrate veterans. The Community Lawn is a large garden space for casual
relaxation and formal ceremonies or planned events.
Visual Art Pieces
The 3,500 square foot Visitors Center anchors the park and includes a
Service Ribbon Wall, representing every service medal awarded since th
Civil War, as well as a chandelier made from 33,50
he
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Community Plaza is the
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About Parks & Recreation
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Visual Art Pieces
00 dog tags (service
The artwork of the NCVP includes two art pieces made by veterans.
Seven art pieces constructed from decommissioned military materials are
displayed in the Artifacts Gallery. The pieces symbolize commitment,
courage, dedication, heroism, sacrifice, service, and honor.
While the NCVP’s visitor’s center is open Tuesday through Saturday, 10 a.m.
until 5 p.m., and on Sunday, from noon until 5 p.m., the park’s outdoor
exhibits are always accessible. Admission is free.
For more information, visit www.ncveteranspark.org.
Visitors Center
those who have supported veterans.
Service Plaza
Th
Se
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City of Fayetteville 2011 | Annual Report to the Community9
Construction GrowthStrong Economy, Strong Growth The City of Fayetteville reaped the benefits of having a strong economy
during lean times in 2011. The previous year, 2010, saw the highest
revenue from construction fees and total construction valuation since
2006, but figures for 2011 surpassed 2010 total valuation and revenue.
The City of Fayetteville experienced a healthy increase in construction
growth for the year. The total valuation of newly constructed property in
2011 was $353,937,603. The value of construction is based on a square foot
cost formula by construction type.
The City’s construction numbers are an illustration of the City’s success.
Not only has Fayetteville’s construction total valuation increased by more
than 50% since 2009, it has done so during a national recession.
Yearly Value of Construction
The completion of the new parking deck on Franklin Street has been
eagerly anticipated by businesses and consumers alike. The construction
of the parking deck is a proactive approach to the growth of downtown.
The 298-space parking deck is attached to the Robert C. Williams Business
Center and features two electric car charging stations. Citizens will have
to pay during business hours to use the deck, but spaces are free after
5 p.m. and on weekends. The project is a partnership of the City,
Cumberland County, and Public Works Commission.
A G R O W I N G C I T Y
Rebuilding West Russell Street After months of hard work and attention to detail, a newly resurfaced and
repaved West Russell Street in downtown Fayetteville had a ribbon cutting
and grand re-introduction on Friday, Aug. 26.
Structurally, it is a brand new street and the partnership between the NC
Department of Transportation, the City, and PWC has provided citizens with
a better means of travel. Utilities were moved underground by PWC and the
City installed brick paver sidewalks and decorative street lighting to improve
the aesthetics of the corridor.
Downtown Code Enforcement In downtown Fayetteville, more compliance has been achieved. Code
Enforcement staff has received high praise from the Historic Resources
Commission for their work downtown.
Downtown is the symbolic “face” of any city, intended as a gathering place
for residents and visitors. Downtown Fayetteville is experiencing dynamic
changes, with exciting new residential developments and revitalized
businesses.
Franklin Street Parking Deck One of the most important construction projects of 2011 was the building
of the Franklin Street Parking Deck, which is set to open in downtown
Fayetteville in early 2012. The City has worked diligently toward further
increasing available parking in the downtown area.economy
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The completion of the new parking deck on Franklin Street has been T
eagerly anticipated by businesses and consumers alike. The construction e
of the parking deck is a proactive approach to the growth of downtown. o
The 298-space parking deck is attached to the Robert C. Williams BusinessT
Center and features two electric car charging stations. Citizens will have C
d b h h d k b f f
increasing available parking in the downtown area.
2009 2010 2011
$177,148,176
$265,782,129
$353,937,603
9
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2009 2010 2011
City of Fayetteville 2011 | Annual Report to the Community 10
(VOC) paints and supplies.
Sustainability Plan.
Removal of Dilapidated Structures
201120102009
9,7049,476
5,258
0
2,000
4,000
6,000
8,000
10,000
Code Enforcement Violations
Code EnforcementCode enforcement efforts go a long way in providing a safe, attractive city
in which people can live and companies can do business. The staff’s
commitment to improving the City’s appearance is evidenced by the
dramatic increase in the past few years of the number of code
enforcement violations.
Jumping from 5,258 citywide violations in 2009, to 9,476 in 2010, and
9,704 in 2011, the code enforcement staff has done a tremendous job
of holding owners accountable, and therefore promoting the safety of
citizens. Code enforcement aims to address issues early-on, while problems
are less expensive to fix, helping residents to avoid more costly issues
further down the road and instilling pride in the community.
Redevelopment Efforts The City contracts with the Fayetteville-Cumberland County Chamber
of Commerce, who, in 2011, drafted a plan of action for redeveloping
Murchison Road and marketing the HOPE VI business park on Gillespie
Street. The business park is a $1 million investment that is part of the
HOPE VI public housing project in the Old Wilmington Road area.
Murchison Road is a crucial gateway to the City as it will soon be the
primary access point for civilians from north Fayetteville, due to the closing
of Bragg Boulevard for military traffic. Fayetteville State University, which is
operated by the University of North Carolina system and plays a significant
role in developing the city and region’s workforce, is a hub of activity on
Murchison Road.
The City has already been effective in the corridor development of Ramsey
Street, with the addition of new medians to improve safety and aesthetics.
Landscaping and new sidewalks are also part of the Ramsey Street
corridor development project.
RezoningIn another City development project, requests for zoning changes around
Cape Fear Valley Medical Center, which were deferred prior to adoption
of a hospital area land use plan, are being processed under the plan and
overlay development standards. The approved plan guides decisions for
future development and redevelopment.
The requested zoning changes around the hospital must also comply with
a newly adopted Development Code, which is Chapter 30 of the City’s
ordinances. While the adoption of the Development Code was a long and
difficult process, the long term effect of the code is a necessary growing
pain for a growing city, which will provide long term benefits.
are less expensive to fix, helping residents to avoid more costly issues
further down the road and instilling pride in the community.
Also pertinent to future development is the stance the City has taken on
reducing dilapidated structures, which are often a drain on public resources,
and a deterrent for investors. As of Dec. 15, 2011, the City had 16 properties
demolished by City Council action, seven demolished through the
Community Development Acquisition and Demolition Program, and 16
demolished by property owners.
(VOC) paints and supplies.
Sustainability Plan.
Removal of Dilapidated Structures
AlAlssAA oo peperrttinineenntt ttoo ffututurureeffff dedevveleloopmpmeenntt isis tthhee ststaancncee ththee CCiityty hhaayy ss ttaakekenn o onn
redue cing dilapidated structures, which are ofteff n a drain on public resources,
nd a deterrent for investors. As of an Dec. 15, 2011, the City hay d 16 properties
A C O N N E C T E D C I T Y
City of Fayetteville 2011 | Annual Report to the Community11
Yearly FAST Ridership
0
500,000
1,000,000
1,500,000
2,000,000
1,558,466
1,294,778
1,079,3411,013,269
2011201020092008
The City of Fayetteville made considerable efforts in 2011 to better
connect with its citizens on a variety of levels.
Connections Made
The Fayetteville Area System of Transit (FAST) implemented evening bus
service improvements on routes 5, 8, and 15. FAST operates 12 bus routes
and a paratransit system for the handicapped. FAST utilizes 17 buses and
10 paratransit vehicles daily. Thanks to implementing improvements that
are outlined in the system’s Transit Development Plan, FAST has increased
ridership by 53.8% since 2008. Ridership in 2011 topped 1.5 million.
FAST Improvements
Mall Transfer CenterIn 2011, FAST and Cross Creek Mall partnered to provide customers an
improved, safer transfer center. Cross Creek Mall’s partnership with FAST
represents a unique public-private venture that benefits a large number
of citizens. As part of a three-phase project, which Cross Creek Mall is
undergoing to improve vehicular traffic, congestion, pedestrian safety,
and customer experience, the transfer center was paid for in full by
Cross Creek Mall.
Four buses visiting Cross Creek Mall every hour between 5:30 a.m.
and 10:20 p.m., for a total of 17 times a day, presented a challenge for
customers entering the Food Court. The transfer center has improved
overall customer experience and pedestrian safety.
The project included removing asphalt, installing concrete bus pads and
curbs, and painting crosswalks. The transfer center is comprised of four
Americans With Disabilities Act (ADA) accessible bus shelters with four
benches.
Sidewalk AdditionsSidewalk was added or worked on along Ramsey Street, Reilly Road,
near Lake Rim Elementary School, Cliffdale Road, Murchison Road, Russell
Street, Lake Valley Drive, and Walter Reed Road. Staff also completed a
sidewalk inventory to track projects. Sidewalks help with handicap
accessibility; better connect residents to FAST service, shopping centers,
places of work, places of worship, and healthcare facilities; and provide
more opportunities for exercise.
Bikeway and Pedestrian Connectivity
The City Council approved the Fayetteville Area Metropolitan Planning
Organization (FAMPO) bikeway and pedestrian connectivity plan.
Blount’s Creek TrailBlount’s Creek Trail is a part of the HOPE VI redevelopment project and, in
2011, a portion was completed to run from the intersection of Vanstory
and Cool Spring streets to Campbell Avenue. The trail is paved with
pervious concrete and features lights along its path, which is currently 1/4
mile long. A gazebo sits near the trail's parking lot on Vanstory Street. The
trail is about a block away from the Fayetteville Community Garden and
will eventually extend toward Russell Street.
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accessibility; better connect residents to FAST service, shopping centers,
places of work, places of worship, and healthcare facilities; and provide
more opportunities for exercise.
Bikeway and Pedestrian B Connectivity
The City Council approved the Fayetteville Area Metropolitan Planning T
Organization (FAMPO) bikeway and pedestrian connectivity plan. O
Blount’s Creek TrailBlount’s Creek Trail is a part of the HOPE VI redevelopment project and, inB
011, a portion was completed to run from the intersection of Vanstory 2
City of Fayetteville 2011 | Annual Report to the Community 12
River Trail Phase II, III, and Linear ParkCity staff and a contracted
structural engineer worked on
the design of the second phase
of the Cape Fear River Trail. The
second phase will eventually link
to Cross Creek Linear Park, which
this year had work completed
along Cool Spring Street, near
the cemetery on Lamon Street,
and near the Parks & Recreation
maintenance building. Work
that was completed on Linear
Park in 2011 was a part of phases
3a and 3b, which will tie into the
previously completed phase 4
in 2012. Once the connection is
complete, citizens will have the
oppourtunity to walk along a
scenic route all the way to the
Riverside Dog Park, located at
555 N. Eastern Blvd. The River Trail currently runs from the Jordan Soccer
Complex to Clark Park.
Social NetworkingThe City launched Facebook and Twitter social media
pages to better inform citizens of everything from road
closings to event reminders, while also posting media
releases, videos, photos, job postings, and other
breaking news. Information is posted here first, so for
those who like to know first, this is the perfect platform
for them to stay informed.
Parks & Recreation Text UpdatesIn 2011, Fayetteville-Cumberland Parks & Recreation began offering a free
text service to notify citizens of rainouts or other important alerts. The text
service is free and easy to use. To sign up, residents can text FCPRD to
84483 (for senior citizen’s information, text Senior to 84483; for Tokay
Senior Fitness Center, text Tokay to 84483; for Gilmore Therapeutic
Recreation Center, text Gilmore to 84483).
City Council Meetings on YouTubeCity Council meetings air live on Time Warner Cable Channel 7 at 7 p.m.
on the second and fourth Mondays of the month, and for playback the
following Wednesday at 10 p.m. Toward increasing accessibility for all
citizens, recordings of Council meetings are now available for view on
the City’s website via YouTube (available for view on Internet enabled
televisions, home computers, and mobile devices). Citizens may access
archived meetings online by logging onto www.cityoffayetteville.org
and clicking on the City Council Meetings link on the left hand side of
the page.
12
el 7 at 7 p.m.
layback the
bility for all
or view on
et enabled
may access
teville.org
nd side of
911 Call Center ConsolidationThe City and County continued to work toward their goal of consolidating
each organization’s 911 call center to increase effectiveness in handling
emergency calls for service. In 2011, the City’s Communication Center
went operational utilizing Emergency Medical Dispatch, which was the
final module of three dispatch certifications (the previous two were
Emergency Police Dispatch and Emergency Fire Dispatch). “CAD to CAD,”
a project which connected the City’s and the County’s Computer Aided
Dispatch systems, was successful and has proven to be an effective
resource in streamlining the transfer of calls to the County’s 911 call center.
County and City Information Technology departments are meeting to
discuss the next phase of consolidation, which is the sharing of one CAD
system. The ultimate goal of the collaborative consolidation is to further
reduce response times.
Big Belly Solar Compactors
City of Fayetteville 2011 | Annual Report to the Community13
Car Charging Stations
Lighting Retrofits
Making Fayetteville a Sustainable City
Multifamily RecyclingThe City’s Multifamily Recycling Ordinance was
enacted in August 2011. The Environmental
Services department met with recycling
haulers and property managers of multifamily
units and placed information on the City website to help people to be
informed and prepared. The ordinance pertains to housing areas that
have more than seven units and includes apartments, condominiums,
town homes, and mobile home parks. Overall, in fiscal year 2011, the City
collected 8,730 tons of recyclable materials. Recycling service was added
on City holidays. The City partnered with Fayetteville Beautiful and
Sustainable Sandhills for the first ever electronic waste drive, and rain
barrel and compost bin sale, collecting 28,000 pounds of electronics.
Big Belly Solar Compactorrsrs
g Retrofits
The City of Fayetteville continues to work on sustainability projects to
lessen its impact on the environment. With the curbside recycling
program and Sustainability Master Plan serving as catalysts for the steps
the City has taken, 2011 was a busy year in sustainability efforts.
compost bin sale, collecting 28,000 pounds of electronics.barrel and
Bi B ll S l C
compost bin sale, collecting 28,000 pbarrel and
Green Architectural DesignThe NCVP Visitors Center is a green building, as it is LEED Silver equivalent.
Green AArchitectural DesignThe NCVP Viisitors Center is a green building, as it is LEED Silver equivalent.
Supporting Local GrowingThe Fayetteville Community Gardens, located in the Old Wilmington Road
area, expanded in 2011, giving local gardeners more opportunity to grow
their own plants, fruits, vegetables, and a chance to socialize with other
gardeners. The Community Garden is a partnership with PWC and the
Sandhills Area Land Trust. The Fayetteville Area Transportation and Local
History Museum provides space in the Museum Annex parking lot for the
Fayetteville Farmers Market. Citizens craving local produce frequent the
Farmers Market, which also brings more people downtown.
C I T YA S U S T A I N A B L E
An electric car charging station was installed in the
parking lot of the Fayetteville Area Transportation &
Local History Museum Annex at 302 Russell St. The
City currently does not charge for using the station.
Two additional stations are scheduled to be installed
in the Franklin Street Parking Deck.
Also toward decreasing the negative effects of driving
on our environment, the City added five additional
intersections to the network of those that are
monitored by traffic cameras. Such cameras aid in
the timing of traffic signal controls helping to reduce
idling time while minimizing congestion.
In 2011, LED lights were installed
in the NCVP and along Bragg
Boulevard, adjacent to the park.
The City is planning to replace
lights in the Amtrak parking lot
with LEDs as well. City staff has
also added motion sensor lights in several City buildings. Council adopted
the Uniform Street and Thoroughfare Lighting Ordinance to establish
uniformity in residential street light placement, specifications, and billing.
Four Big Belly solar compactors were installed in
downtown Fayetteville to dispose of recyclables
and trash. Each Big Belly solar compactor uses
solar energy to compact trash and actually cuts
public garbage collection emissions by up to
80 percent, because it has five times the capacity of a
regular trashcan.
City of Fayetteville 2011 | Annual Report to the Community 14
With the Environmental Services Department
receiving certification in 2010, it was exciting
to have the City’s sustainability initiatives
recognized again, when the Fayetteville
Regional Airport was named a Sustainable
Sandhills Certified Green Business.
Along with requirements for stormwater and hazardous waste disposal,
the staff of the Fayetteville Regional Airport utilizes green cleaning
supplies, provides numerous recycling receptacles in public areas, and
even keeps outdoor smoking areas and cigarette butt receptacles looking
tidy. Staff is now using two electric carts to reduce the use of gas powered
vehicles and expects to receive delivery of two more electric carts in 2012.
Airport maintenance staff has installed computerized control systems for
the terminal’s central boilers and air conditioning compressors, as well as a
lighting control system for the lower and upper levels of the main terminal
building. Staff has converted lighting to high efficiency fluorescents and
exit signs to LEDs, which provide cost and energy efficiencies. Airport
appliances are Energy Star rated and timers have been placed on
electronics that are not frequently used. When remodeling, Airport
personnel used low Volatile Organic Compound (VOC) paints and supplies.
In 2011, Fayetteville Regional Airport serviced three major airlines,
including U.S. Airways, Delta, and American Eagle, and served a
12-county area. The airport also services general aviation and offers
ground transportation. In 2012, a U.S. Airways roundtrip direct flight to
Washington, D.C. is scheduled to begin in March. More Airport
information can be accessed at www.flyfay.com.
nt
g
Certified Green Airport
Revolving DoorsWith funding from the EECBG, five revolving doors were installed at five
different recreation centers throughout the City, including Kiwanis, Smith,
Cliffdale, College Lakes, and Westover. The revolving doors’ primary energy
efficiency comes from the reduction of lost cooled or heated air, thus
decreasing energy consumption for the building.
Energy Efficient Heating and AirCity Maintenance staff has installed energy efficient heating and air
units at the Parks & Recreation administrative building on Lamon
Street, and installed cool roofs at Fire Station 4, Massey Hill Recreation
Center, and at a City-owned building, located at 725 W. Rowan St. Energy
efficiency retrofits were performed on some low-income housing in the
city, through an FHA and HUD program.
Energy Consumption Database Environmental Services staff has worked on a database for City-owned
facilities that shows the buildings’ energy consumption and allows
personnel to track and compare information. The City’s Sustainability
Engineer is also working on benchmarking which buildings to use for
comparisons. The engineer makes recommendations to reduce energy
consumption and looks for inexpensive alternatives that allow the
City to receive a quick return on its investment. Staff had two energy
efficiency interns in 2011, who helped with City building energy
assessments. Personnel also checked buildings’ utility bills and rate
schedules to ensure appropriate billing. Electric rate changes for ball field
lighting yielded a savings of more than $12,000 per year. And an identified
opportunity for improvement in transformer installation at Fire Station 6
yielded a $17,000 credit.
For more information about the City’s sustainability efforts, log onto
http://www.ci.fayetteville.nc.us/environmental services/ and click on
Sustainability Plan.
Thermal Window FilmThermal window film was installed in the Fayetteville Regional Airport
main terminal to reduce its air conditioning usage by up to 30 percent
during warmer months. Internal building temperatures have been known
to drop the same day solely due to thermal film installation, as the window
film cuts out approximately 90 percent of infrared rays. The project was
funded by the City’s Energy Efficiency and Conservation Block Grant
(EECBG) awarded to the City by the U.S. Department of Energy.
City of Fayetteville 2011 | Annual Report to the Community 14
12 county area. The airport also services general aviation and offers
ground transportation. In 2012, a U.S. Airways roundtrip direct flight to
Washington, D.C. is scheduled to begin in March. More Airport
information can be accessed at www.flyfay.com.
With funding from the EECBG, five revolving doors were installed at five
different recreation centers throughout the City, including Kiwanis, Smith,
Cliffdale, College Lakes, and Westover. The revolving doors’ primary energy
efficiency comes from the reduction of lost cooled or heated air, thus
decreasing energy consumption for the buildingdecreasing energy consumption for the building.
For more information about the City’s sustainability efforts, log onto
http://www.ci.fayetteville.nc.us/environmental services/ and click on /
Sustainability Plan.
Thermal Window FilmThermal window film was installed in the Fayetteville Regional Airport
main terminal to reduce its air conditioning usage by up to 30 percent
during warmer months. Internal building temperatures have been known
to drop the same day solely due to thermal film installation, as the window
film cuts out approximately 90 percent of infrared rays. The project was
funded by the City’s Energy Efficiency and Conservation Block Grant
(EECBG) awarded to the City by the U.S. Department of Energy.
City of Fayetteville 2011 | Annual Report to the Community15
A W A R D W I N N I N G
2011 Awards/Recognitions
Awarded by the National Civic League (NCL). Fayetteville won the
All-America City Award for the third time (1985, 2001, 2011)
Also awarded by the NCL, Fayetteville won the
2011 All-America City video competition for its
video “FayetteNAM to FayetteNOW”
The City’s All-America City delegation coordinated a soldier and airmen
care package effort with other cities at the All-America City Awards
event. The boxes were shipped from Kansas City directly to 250 soldiers
and airmen serving our country overseas
The City was named a North Carolina League of Municipalities (NCLM)
Green Challenge, Advanced Award Winner. The NCLM Green Challenge
recognizes the commitment of cities and towns to preserve natural
resources and undertake many innovative and exciting projects to save
energy, resources, and money
Fayetteville was named a Tree City USA by the Arbor Day Foundation
2011 All-America City Award
International
Fayetteville-Cumberland Parks & Recreation hosted the 2011 Badges
for Baseball Quickball Tournament for North Carolina.
New York Fire Department Engine 343, also known as the “Engine
Company for the Fallen,” was shown in September at Fayetteville Fire
Station 5. Engine 343 is a commemorative truck restored as a way to
the Twin Towers attack. Engine 343 has local ties to Fayetteville. Lt. Jackie
Lee of the Fayetteville Fire and Emergency Management department
formerly owned the truck and provided the 1951 Mack Fire truck in near
perfect condition to the New York City Fire Department
during the North Carolina City & County Communicators Conference.
electronic external newsletter category for Fayetteville Focus, as well
as three second-place print publication awards for its annual report,
the Fayetteville-Cumberland Parks & Recreation Activities Guide, and
and the Inside Track, the City’s employee newsletter
The Human Resource Development Department’s Supervisory
of the Year by the National Association for Government Training and
Development (NAGTAD). S.O.S. is an eight-week training program on
critical supervisory skills for all supervisors who have been in supervisory
positions with the City for less than three years
The Fayetteville-Cumberland Senior Center Silver Links program was
selected as the North Carolina Recreation and Park Association’s Arts
and Humanities Award winner. Silver Links is an umbrella for programs
geared toward connecting older adults with various community
social, and emotional needs
Assistant City Manager Doug Hewett was selected by the
International City/County Management Association (ICMA) as the 2011
recipient of The Ferguson Group scholarship to the Harvard Kennedy
School (HKS) Senior Executives in State & Local Government Program
Jubilee House, now a 5,000 square-foot, three-story home for homeless
female veterans. First Lady Michelle Obama visited the building site
to show support as a part of her new Joining Forces initiative. The
Fayetteville episode was said to have been selected for the two-hour
season premiere aired in September because of the vast community
participation, which included nearly 4,000 volunteers putting in more
than 33,000 hours of work on the project. A special viewing party was
held the night of the show at Fayetteville State University’s Capel Arena
State
National
The Fayetteville Police Department received the Certificate of
Meritorious Accreditation from the Commission on Accreditation for
Law Enforcement Agencies. The certificate recognizes Police
departments that have received accreditation for 15 or more years
Fayetteville Police Lt. Mike Ruff won the "One Man Army" competition,
a show on the Discovery Channel. Ruff’s competition included a former
Navy SEAL, a former Marine, and an Israeli commando
Fayetteville Police Capt. Lars Paul graduated from the FBI's National
Academy. Less than half-a-percent of law officers, nationally, attend the
invitation-only training in Virginia. Paul spent 11 weeks studying and
was honored with a "Yellow Brick" award for completing an optional
fitness obstacle course at the academy. He also received a "Blue Brick"
award for swimming 34 miles during the 11 weeks
The City’s Transit Department Safety & Training Coordinator, Donald Pike,
was named the National Training Professional of the Year by the National
Transit Institute. The award is bestowed to recognize the exceptional
contribution and sustained impact of a transit training professional on his
or her organization and the industry. Selection is made from nominations
submitted from across the country.
The Fire and Emergency Management department (FFD) received
Accredited Agency status with the Commission of Fire Accreditation
International (CFAI) for meeting the criteria through the CFAI’s self-
assessment and accreditation program. The FFD is one of 148 agencies
to achieve Internationally Accredited status with the CFAI and the
Center for Public Safety Excellence, Inc.
award in the
International City/County Management Association (ICMA) recognized
City Manager Dale Iman for 35 years of public service. The award
recognizes and celebrates ICMA members' dedication to public service
and professional management at the local level.
The Fayetteville City Council is an elected body representing the citizens of Fayetteville. Under the current electoral
system, the City Council consists of nine Council members and a mayor. All nine Council members are elected from
their individual districts and the mayor is elected as an at-large representative. Only citizens within each district may
vote for their member’s seat on the Council, while all citizens residing within the city limits may vote for the mayor.
Under the Council–Manager form of government for municipalities, the City Council is responsible for the legislative
functions of the municipality, such as establishing policy, passing local ordinances, voting on appropriations, and developing an overall
vision. Council appoints a city manager to oversee operations, implement policy, and advise the Council. The city manager position in this
form of municipal government is similar to that of corporate chief executive officer (CEO).
The Fayetteville City Counci
system, the City Council consists of nine Counci
their individual districts and the mayor is elected
vote for their member’s seat on the Council, wh
etteville. Under t
s and a mayor. All nine Council memb
arge representative Only citizens with
representi
l members
l is an elected body
nsists of nine Counci
ng the citizens of Faye
s and a mayor. All nine
About the City Council
District [email protected]
District [email protected]
District [email protected]
District [email protected]
District 8 (2011)District [email protected]
Mayor Pro-Tem, District [email protected]
District [email protected]
District [email protected]
Keith A. Bates, Sr.
D.J. Haire
William Joseph Leon Crisp
Robert A. Massey, Jr.
Theodore W. MohnValencia A. Applewhite
James William Arp, Jr.
Kady-Ann Davy Robert Thomas Hurst, Jr.
Anthony G. Chavonne
C I T Y C O U N C I L
hin each district may
he current electoral
bers are elected from
hin each district may
District 5y @aol.comst@Bobbyhur
omas Hurst, Jr.hoRobert T
District 8 (2012)[email protected]
Wade R. Fowler, Jr.
City of Fayetteville 2011 A
nnual Report to the C
omm
unity
www.facebook.com/cityoffayettevillewww.twitter.com/CityOfFayNCwww.cityoffayetteville.org
433 Hay Street Fayetteville, North Carolina, USA 28301-5537910.433.1FAY (1329)
Customer Service Hotline: 910-433-1FAY (1329) (available Mon.-Fri. 8 a.m.-5 p.m.)
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Building Permits: 910-433-1707City Clerk: 910-433-1989City Manager’s Office: 910-433-1990Code Enforcement: 910-433-1056Corporate Communications: 910-433-1549Fayetteville Regional Airport: 910-433-1160Fire Prevention: 910-433-1730Job Information Line: 910-433-1636Police (Non-Emergency): 910-433-1529 910-433-1530Stormwater Services Hotline: 910-433-1613Street Maintenance Information: 910-433-1798Transit (FAST): 910-433-1747
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