RE ENERGIZE

RE FOCUS RE ALIGN

2011 Annual Report

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OUR MISSION

OUR VISION

SHORE UP! Inc., a private, non-profit Community Action Partnership on Maryland’s Eastern Shore, is

dedicated to building communities, changing lives, and empowering individuals and families to maintain long-term

independence and achieve economic self-sufficiency, through a comprehensive system of services and

resources.

SHORE UP! Inc. envisions a community where individuals and families have the opportunities and resources to live with

dignity, achieve their fullest potential, maintain long-term independence, and become economically self-sufficient.

SHORE UP! Board of Directors 2011

Dr. H. DeWayne Whittington, Chairperson Mr. Elroy Brittingham, Vice Chairperson

Ms. Norma Lee Barkley, Secretary Mr. Clifton Beach, Treasurer

Consumer Representatives Ms. Stacie Ayres Ms. Shanita Copes Rev. Harvey Davis Mr. Richard Hankerson Ms. Maria Melenciano Mr. Craig Wilson

Public Officials Ms. Norma Lee Barkley Mr. Elroy Brittingham Mr. Joe Holloway Mr. Craig Mathies Mr. James Purnell Mr. Dale Smack Dr. H. DeWayne Whittington

Private Groups and Interests

Mr. Clifton Beach Ms. Rose Donoway Ms. Kimberly Dumpson Mr. Michael Hoy Rev. Glen Jones Mr. Garry Mumford Above: SHORE UP!’s Board members review reports at a

bi-monthly meeting.

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Letter from the Executive Director and Board Chair

As we face a new fiscal year and a time when funding for some of our programs decreased,

it is imperative that we find constructive ways to deal with the reality of increasing demands and fewer resources. Indeed, that is one reason that SHORE UP!’s main focus for this year is to “Reenergize, Refocus, and Realign” the Agency and all of its endeavors.

Almost all employees who work in a non-profit organization need to reenergize themselves

so that they may continue to provide quality services. Burnout is high among workers in the non-profit sector. While the rewards can be great, the effort that is expended to help people change their lives can also be great, and some of our customers are simply unable, for a variety of reasons, to make the degree of progress we hope to see them achieve. One way our Agency can reenergize is by recognizing accomplishments and successes. Another way is by believing in the possibility of greater things to come as we find dynamic, creative ways to help individuals and families achieve self-sufficiency.

Refocusing involves continually reviewing objectives and priorities, implementing

additional strategies, and reassessing ways to address challenges, in order to meet the diverse needs of our clients.

Realigning refers to taking the necessary approaches to meeting our goals and putting them

into action. We will adjust to new realities—whether we have less funding, an increase in the number of customers we serve, or demographic changes in our region. We will remain steadfast in our commitment to helping others help themselves.

All of this is done, of course, in the context of helping our customers become more self-

sufficient—which is still SHORE UP!’s ultimate mission. Our Agency proudly continues its dedication to empowering our customers—offering them comprehensive, holistic services that will provide them opportunities for meaningful and substantive employment, quality education, extensive family support services, safe housing, and excellent health care—to achieve their goals and dreams.

We hope the information and photos you find in this report illustrate ways in which we are reenergizing, refocusing, and realigning SHORE UP! so that we may better achieve our mission of changing lives and building communities.

Re-Energize, Re-Focus, Re-Align

Dr. H. DeWayne Whittington Board Chair

Freddy L. Mitchell Executive Director

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AGENCY PRIORITIES

Employment Education Housing

Family Support Services Health Care, Nutrition, and Disabilities

Agency Capacity and Accountability

Below: A mother reads to her children as part of a family literacy program.

Left: A weatherization staff person works on a home’s ventilation

system.

Right: At the Wicomico Family Support Center’s

Child Development Center, a child is

filled with joy during play time,

while his mother is working on her

GED.

Above: A Job Start student practices math problems as he studies for his General Equivalency Diploma (GED).

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AGENCY GOALS

1. Employment To provide programs that will enhance employability skills and job mobility, and increase employment opportunities that will allow individuals and families to earn a decent wage and provide a reasonable standard of living for themselves and their families.

5. Health Care, Nutrition, and Disabilities To provide accessible, affordable, quality healthcare services, promote nutritional awareness, and create opportunities that will help children and families maintain optimal well-being and a healthy lifestyle.

2. Education To promote developmentally appropriate, quality education, training, and skills that will be necessary to achieve lifelong learning in order to compete in an increasingly global marketplace.

3. Housing To increase the availability of affordable, safe, sanitary, and decent housing in order to improve the living conditions in the community and enhance the quality of life for individuals and families.

4. Family Support Services To strengthen family support systems and make available positive interventions in order to help families achieve long-term economic self-sufficiency.

6. Agency Capacity and Accountability To increase and maintain the Agency's capacity to plan, develop, implement, and evaluate quality programs that will increase customer services and produce long-term results.

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EMPLOYMENT

SHORE UP! Training and Employment

Programs:

Foster Grandparents: Part-time employment for low-income seniors, who earn a tax-free stipend; Job Start: Education for Adult Basic Education (ABE) or to earn a General Equivalency Diploma (GED) and job training for at-risk youth; Health Assistant Training: A 7-week program that includes clinical training; students study to become a Certified Nursing Assistant (CNA) or a Geriatric Nursing Assistant (GNA); Job Readiness: Writing resumes, locating employment, interviewing, on-the-job etiquette, career planning, etc.; Job Placement; and Follow-up Services to

ensure job retention.

GOAL: To provide programs that will enhance

employability skills and job mobility, and increase employment opportunities that will

allow individuals and families to earn a decent wage and provide a reasonable

standard of living for themselves and their families.

Below: As part of a special holiday project, Job Start students created a “store” for customers to pick up items donated by staff. As part of their job-readiness studies, the students learned about inventory management and display, as well as other aspects of retailing.

Left: At the Wicomico Family Support Center, a Foster Grandparent plays with a child while the child’s mother works on improving her own educational level, in another classroom.

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777 customers developed a case-management plan and completed goals on their plan for employment.

167 customers who were unemployed obtained employment.

79 economically disadvantaged seniors served as Foster Grandparents, earning a tax-free stipend while assisting children in school.

15 customers demonstrated skills necessary for seeking employment (job readiness).

Below, right: At Deer’s Head Hospital Center in Salisbury, MD, Health Assistant Training students learn how to properly administer CPR, on a manikin. Through a partnership with Deer’s Head, students receive both classroom and clinical experience to prepare them to take the state exam to become a Certified Nursing Assistant (CNA) or Geriatric Nursing Assistant (GNA).

Above: At the Wicomico Family Support Center, parents work on job skills and job-readiness skills. For example, parents practice filling out applications and participate in mock interviews.

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GOAL: To promote developmentally appropriate,

quality education, training, and skills that will be necessary to achieve lifelong learning in order to compete in an increasingly global marketplace.

Above, left: Former First Lady Barbara Bush stands beside Cierra Fletcher, SHORE UP! customer at the Wicomico Family Support Center, which for two consecutive years won a $50,000 grant from the Barbara Bush Foundation, for a Family Literacy Program. Ms. Fletcher wrote an essay about her experience with the Family Literacy Program, and as a result, was given the opportunity to address the audience—including Mrs. Bush—at the annual Celebration of Reading for the Maryland Family Literacy Initiative. She also spent the day with Mrs. Bush. Above, right: Ms. Fletcher addresses an audience of approximately 1,300 at the Celebration of Reading, top, and reads to her children, bottom. Having families read together is an important component of the Family Literacy Program.

44 customers completed a post-secondary education program and obtained a certificate or diploma.

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SHORE UP! Inc.’s educational

programs are designed for various age groups:

Teenagers and adults, so they can

earn a General Equivalency Diploma (GED) or to increase their Adult Basic Education (ABE) level;

Infants and toddlers ages 6 weeks to 3 years, to foster their development; and

Children ages 3 to 5 years old, to prepare them for kindergarten. Above: A Head Start student is all smiles while

participating in a ceremony recognizing student accomplishments, including being ready to enter

kindergarten.

Above: Head Start children listen intently as a student from the Salisbury School reads a book to them. Reading activities are a key part of the day for SHORE UP! Head Start and preschool children.

465 children who were age-eligible for kinder-garten participated in pre-school activities and were developmentally ready to enter kindergar-ten.

1,230 children partici-pated in pre-school activi-ties and developed school readiness skills.

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HOUSING

SHORE UP! Inc.’s housing

programs include:

Housing counseling to help individuals:

- Find affordable housing - Become homeowners - Avoid foreclosure; Apartments for

economically disadvantaged families and seniors (Loretta Village);

Home weatherization; and Energy assistance.

GOAL: To increase the availability of affordable, safe, sanitary, and

decent housing in order to improve the living conditions in the community and enhance the

quality of life for individuals and families.

198 homes had a reduction in heating and cooling costs as a result of weatherization.

37 economically disadvantaged families

and 34 economically disadvantaged seniors were provided affordable and safe housing in Loretta Village.

Above: A Weatherization staff member evaluates air being lost through a door, which will affect the heating and cooling of the home.

Above: Loretta Village multi-family apartments in Princess Anne, MD. These apartments have 2-3 bedrooms.

Approximately 9,800 persons received assistance with electric and home heating bills.

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FAMILY SUPPORT SERVICES GOAL:

To strengthen family support systems and make available positive interventions in order that families

achieve long-term economic self-sufficiency.

SHORE UP! has a wide variety of family support programs. These include:

Instruction in prenatal care

and infant care; Instruction in child development; Parenting classes; Family literacy; Parent support groups; Free tax preparation; and Emergency services– for

food, clothing, medications, housing, fuel, eviction

prevention. 366 parents learned and exhibited improved parenting skills.

1,408 individuals participated in free tax preparation programs, resulting in over

$2.88 million in tax refunds.

Over $1.15 million worth of commodity foods were distributed to 31 food pantries, soup kitchens and shelters.

Left: Parents of preschoolers

attend a parenting class.

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HEALTH CARE, NUTRITION, & DISABILITIES

Agency programs and services in the area of health care, nutrition, and disabilities help meet a wide array of our customers’ needs.

These programs include:

Adult day care, for persons with disabilities; Senior centers, providing social, recreational, and educational activities; In-home care for elderly and/or disabled persons, including: light house-

keeping, personal care, and cooking; Meal delivery for homebound seniors (Meals on Wheels); Nutritious meals and snacks for children and adults; and Proactive recruitment of children with disabilities for the Head Start and

Early Head Start programs.

GOAL:

To provide accessible, affordable, quality healthcare services,

promote nutritional awareness, and create opportunities that will

help children and families maintain optimal well-being and a

healthy lifestyle.

Above: At the Adult Day Services Center in Salisbury, adults with disabilities enjoy a special event. Meals, trips, arts and crafts, and other activities are all part of the center’s services, designed to help individuals with disabilities lead a full life.

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Above: Workers and volunteers deliver hot, nutritious meals to homebound senior citizens, through the Meals

on Wheels program.

Above: A Head Start student receives a dental exam.

422 senior citizens were active in community center activities and ate nutritious food daily.

3,790 meals were home delivered to seniors through the Meals on Wheels program.

1,041 infants and children obtained age appropriate physical examinations, dental care, and immunizations.

1,041 infants and children received adequate nutrition.

43 disabled children received appropriate referrals and care.

Above: Children eat apples as part of a healthy snack.

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AGENCY CAPACITY & ACCOUNTABILITY

GOAL: To increase and maintain the Agency’s capacity to plan, develop,

implement, and evaluate quality programs that will increase customer services and produce long-term results.

Above: SHORE UP! drivers go through a transportation training.

5,708 volunteer hours were donated by SHORE UP!’s customers and volunteers.

SHORE UP! partnered

with over 331 organizations.

In 2011 the Agency served approximately 10,000 customers (unduplicated) in these seven Maryland counties: Dorchester, Kent, Queen Anne’s, Somerset, Talbot, Wicomico, and Worcester

Customers by County

Dorchester

Kent

Queen Anne's

Somerset

Talbot

Wicomico

Worcester

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FINANCIAL STATEMENT REVENUE

Federal $14,351,230

State $2,095,052

County $292,934

United Way $49,524

Child/Adult Food Reimbursement $2,098,773

In-Kind $2,818,672

Other $2,563,228

TOTAL REVENUE $24,269,413 EXPENSES

Children and Family Services $13,832,962

Health Care and Senior Citizen Services $1,812,584

Housing and Community Development $4,674,427

Training and Employment Services $1,985,321

Management and General, and Property and Equipment

$1,964,119

TOTAL EXPENSES $24,269,413

July 1, 2010 – June 30, 2011

Revenue Sources

58%

9%

1%

9%

12%

11%

0.002% (United Way)

Federal

State

County

United Way

Child/Adult FoodReimbursementIn-Kind

Other

Expenses

58%

7%

19%

8%8%

Children and Family Services

Health Care and Senior CitizenServices

Housing and CommunityDevelopment

Training and Employment Services

Management and General and

SHORE UP! Inc. (Self-Help on Rural Economics & Urban Problems)

520 Snow Hill Road Salisbury, MD 21804

410-749-1142 Fax: 410-742-9191 TDD: 410-860-8800 www.shoreup.org

At SHORE UP! Inc., no person shall, on the grounds of race, color, religion, age, sex, national origin, ancestry, or disability, be excluded from participation in, be denied

benefits of or otherwise be subject to discrimination in the provision of any care, service, or admission.

Left: A toddler reaches for a star as a SHORE UP! employee helps him, symbolizing how SHORE HELP! empowers its customers to reach their goals and dreams.