“EXCELLENCE IN SERVICE”

2011 ANNUAL REPORT

Dear Residents, It is with great pleasure that we provide this important document to our Board of Directors and the residents of the communities we serve. The report provides important data related to the operational aspects of the organization that occurred during calendar year 2011. As a Independent and Special Fire District singularly focused on providing the highest level of emergency services and protection to our communities it is vitally important that we not only show fiscal responsibility through our budgeting and audit process but that we also monitor, collect and analyze data on critical life safety and operational aspects of performance to validate and reinforce our primary mission of the protection and preservation of life and property. The Menlo Park Fire Protection District has proudly served the Town of Atherton and cities of East Palo Alto and Menlo Park since it’s creation in 1916 before the town and cities were even incorporated. We also provide protection and emergency services to portions of unincorporated San Mateo County and Federal Facilities such as the Veterans Hospital and United States Geological Survey and Stanford Linear Accelerator Campuses (SLAC). The Fire District is an all-risk agency that takes great pride in providing quality emergency services and outstanding education programs to the public. In addition, we have partnered with other neighboring Fire Agencies in San Mateo, Santa Clara, and Alameda Counties to provide a seamless automatic auto mutual aid response plan that values rapid response regardless of agency or jurisdictional boundaries. We also partner with the State and Federal Government to provide enhanced technical rescue capabilities in the area of Surface Water Rescue as well as Urban Search and Rescue. These relationships have provided the organization with additional capabilities and invaluable real world experience and expertise which are of significant benefit to our local communities and the region. I would like to extend my personal thanks to all of the members of the Fire District who work collectively together daily to support our great agency in accomplishing its important mission and a special thanks to the citizens of the wonderful communities we serve for all of your continued support. As individuals and as an agency, we are dedicated to providing anyone in need with the most proficient and effective level of emergency service and response available today. Sincerely,

MESSAGE FROM THE CHIEF

BOARD OF DIRECTORS

Fiscal Sustainability and Management: The District Board of Directors is charged with providing strategic leadership, policy and fiscal transparency. In a tough and trying economical environment, the District continues to provide a high level of reliable service to the public, without having to close fire stations, remove engines from service, or lay off personnel.

Term Appointment and Expiration:

Board Position Appointed Expiration

Stephen Nachtsheim, President 2009 2013

Rex Ianson , Vice President 2005 2013

Virginia Kiraly, Director 2011 2015

Rob Silano, Director 2011 2015

Jack Nelson, Director 2009 2013

Retired Board Member:

Peter Carpenter 2011

Bart Spencer 2011

Property Tax Funded:

The Fire District is dependent upon property tax for operating revenues. The category of secured property taxes net the ERAF shift is 86% of the property tax revenues. The current economic climate has had a dramatic impact on this revenue source, reducing the annual growth rate from over 10% in

2007 to this year’s budget estimate of -2.78%.

2011 Annual Report

Significant Events or Impacts:

The FY 2011-2012 operating budget is balanced, with a projected surplus of $73,500. Debt payments are fully funded from operating revenues, and Internal Service Funds are used for capital purchases & multi year planning.

The gross cuts to the General Fund operating budget were $805,000 of which $590,000 were from the safety wages and compensation budget and $215,000 were from administrative contract services.

MISSION STATEMENT

“To Protect and Preserve Life and

Property from the Impact of Fire,

Disaster, Injury and Illness”.

Accomplishments………………………………………………………………………………………………………..1

District Station & Call Volume………………………………………………………………………………….............2

Engine Response Boundaries……………………………………………………………………………………………3

Organization Chart ………………………………………………………………………………………… ………......4

Personnel Management…………………………………………………………………………………………………5-6

Risk Management…………………………………...……………………………………………………………………7

Summary of Emergency Services………………………………………………………………………………………...8

Summary of Auto Aid….………………………………………………………………………………………………...9

Incident Per Shift A….…………..………………………………………………………………………………………10

Incident Per Shift B……………………………………………………………………………………………………...11

Incident Per Shift C....…………………………………………………………………………………………...............12

Fire Prevention…...…………………………………………………………………………………………………....13-14

Station #1………………………………………………………………………………………………………………15-16

Station #2………. ……………………………………………………………………………………………………...17-18

Station # 3………….…………………………………………………………………………………………………...19-20

TABLE OF CONTENTS

2011 Annual Report

Station# 4………………………………………………………………………………………………………..……21-22

Station #5…………..………………………………………………………………………………………………….23-24

Station #6..................…………………………………………………………………………………………….........25-26

Station#77 …………………………………………………………………………………………………………….27-28

Emergency Medical Services….…………………………………………………………………………………….........29

Training…………………………………………………………………………………………………..........................30

Fleet Services……………...……………………………………………………………………………………………..31

Water Rescue…………………………...……………………………………………………………………………….32

Urban Search and Rescue……………………………………………………………………………………………….33

Looking Forward……….……………………………………………………………………………………………….34

2011 Annual Report

TABLE OF CONTENTS

ACCOMPLISHMENTS

SERVICES

PROGRAMS

2011 Annual Report

Out of 7,304 incident calls 70% percent of calls

were responded to in less than 5 minutes.

Fire Station 2 in East Palo Alto was approved by the City to be rebuilt and the District Board authorized funds to start construction in 2012

The District successfully paid down over 12 million related to elimination of the pension side fund obligation for safety employees.

City of East Palo Alto approves Emergency Operation Plan and forms a joint agreement between the Town of Atherton and City of Menlo Park to operate as Multi-Agency Coordination Center during large scale emergencies.

The Automatic Aid with the City of Palo Alto and Palo Alto fire Department was updated and expanded to include Battalion and Truck response, as well as to expand deeper into the City of East Palo Alto.

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Station #1 Total Runs: 1,232 Menlo Park, CA

Station #2 Total Runs: 2,004 East Palo Alto, CA

DISTRICT STATIONS & CALL VOLUME

Station #77 Total Runs: 709 Menlo Park, CA

Station #5 Total Runs: 642

Menlo Park, CA

Station #3 Total Runs: 713

Atherton, CA

Station #6 Total Runs: 1,030

Menlo Park, CA

Station #4 Total Runs: 974 Menlo Park, CA

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Legend

Increase call volume Decrease call volume No Change

Engine #1 = 2009 Pierce Velocity/ 490 HP/ 650 gallon tank /1500 GPM Truck #1 2003 = Pierce Velocity/ 500 HP

Engine #6 =2005 Pierce Dash/ 495 HP/650 gallon tank/ 1500GPM

Engine #4 = 2002 Pierce Dash 500 HP/650 gallon tank/1500 GPM

Engine #3 = 2007 Pierce Dash/515 HP/ 650 gallon tank/1500 GPM

Engine #5= 2007 Pierce Dash/515HP/650 gallon tank /1500GPM

RESPONSE BOUNDARIES & CITY LIMITS

Engine #77 2009 Pierce Velocity /490 HP/650 gallon tank/ 1500 GPM

Engine #2 2005 Pierce Dash 495HP/650 gallon tank/1500GPM

IMPORTANT: SHADED POLYGONS represent the District response areas and the RED

OUTLINING is the City Limits (Atherton, East Palo Alto, Menlo Park, ).

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DISTRICT ORGANIZATIONAL CHART

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2011 Annual Report

PERSONNEL MANAGEMENT

District Employees

Aus Geoffrey Fire Marshall

Babcock Kenneth Engineer

Balestrieri Steve Captain

Berger Brian Firefighter

Blach Robert Senior Inspector

Blandford Scott Firefighter

Blandford Aaron Engineer

Bogner Timothy Engineer

Boucher Gene Human Resource Technician

Bragg David Engineer

Brandon Kevin Engineer

Braucht Michele Director of Administrative Services

Brovelli Rodney Captain

Calvert Thomas Captain

Carr David Engineer

Carrillo Patrick Engineer

Cheng Ben IT Project Manager

Ciardella Anthony Engineer

Coe Gordon Engineer

Coyle Daniel Captain

Dehoney Robert Captain

Dennebaum Christopher Engineer

Dickinson David Engineer

Dito Marco Engineer

Eggimann Anthony Engineer

Ellis Todd Engineer

Figone Joseph Engineer

Fraone Frank Division Chief Operations

Frazee Ross Engineer

Ghahremani Fariba Accountant

Gilmore William Captain

Giraudo Daniel Engineer

Grady Mikell Engineer

Harrington Michael Engineer

Hendrix Jeff Engineer

Hitchcock Jonathan Accounting Technician

Holt Troy Captain

House Felkak Engineer

Hughes Michael Engineer

Hunt Jane Engineer

Hylton Scott Captain

Ianson Rexford Director

Jensen Brett Engineer

Johnson Seth Captain

Johnson Scott Firefighter

Johnson Robert Captain

Personnel Management is the organizational function that deals with District issues related to people such as compensation, hiring, performance management, discipline, organization development, safety, wellness, benefits, employee motivation, communication, administration, and training.

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2011 Annual Report

PERSONNEL MANAGEMENT

Johnston Jonathan Senior Inspector

Keefer Ronald Senior Inspector

Kelly Randall Engineer

Kern Blythe Admin Assistant

Kraska Amy US&R Grants Specialist

Lai Chung Firefighter

Lamb Michael Engineer

Lemos Michael Engineer

Lennon James Firefighter

Lunghi Paulina EMS Manager

MacDonald Ehren Engineer

Marra Ben Battalion Chief

Martin Jason Engineer

Mays Gregory Engineer

McFarland William Captain

McGlennon Patrick Firefighter

McGlennon Eric Engineer

Menard Matthew Firefighter

Mijangos Eric Engineer

Mijangos Martin Engineer

Montalvo James Captain

Morales Anthony Engineer

Murphy Brendan Engineer

Murtagh Andrew Engineer

Navarro Manuel Division Chief Operations

Nelson Jack Director

Oliver Kenneth Captain

Papangellin George Captain

Parker Carol Emergency Services Specialist

Pimentel Christopher Captain

Pruitt Matthew Engineer

Puccinelli Jason Firefighter

Quadt Joseph Engineer

Quadt John Engineer

Renner John Engineer

Riding Deanna Clerk of the Board

Rohrer Steven Engineer

Schapelhouman Harold Fire Chief

Schreiber Jeffrey Captain

Shaffer Michael Battalion Chief

Slade Keith Captain

Smith Thomas Captain

Stahl Michael Firefighter

Steele Kenneth Engineer

Stevens James Battalion Chief

Strom Steve Fleet Supervisor Susa Steven Captain

Torres Rudy Mechanic

Trester Roy Engineer

Tsay Eric Information Technology Specialist

Turner DeJuan Firefighter

Vidosh Walter Engineer

Villa Rich Engineer

Wallace Joseph Engineer

White Kevin Engineer

Womble Greg Engineer

Wurdinger John Captain

Yu Tommy Senior IT Analyst

Zamparelli Mark Engineer

Zollicoffer Ryan Emergency Services Coordinator

Retired Employees: Thomas Neylan – 12/23/2011 Scott Mariani – 12/23/2011 Phil Van Orden – 8/8/2011 Glenn Grant – 4/27/11

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RISK MANAGEMENT

2011 Annual Report

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SUMMARY OF EMERGENCY SERVICES & AUTO AID

2011 Annual Report

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SUMMARY OF EMERGENCY SERVICES & AUTO AID

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Legend

Fire Operations Three Battalion Chiefs supervise 7 engine companies and1 ladder truck operating out of 7 stations continuously staffed 24hrs a day by 93 members. Each fire company is responsible for a definite area within the District known as their “primary response areas.” The targeted response time for each fire company is six minutes fifty-nine seconds for medical calls and eight minutes response for fires within this area. Each Battalion Chief is assigned to a Shift.

INCIDENT PER SHIFT AND PLATOON

2011 Annual Report

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INCIDENT PER SHIFT AND PLATOON

Emergency Services

Firefighters provide the bulk of the emergency response for the District. These personnel perform a variety of duties including engine operations, fire suppression, emergency medical response, vehicle extrication, hazardous materials response, water rescue, confined space rescue and all other emergency incidents for the District. Station responsibilities include emergency response, training, fire prevention, public education, hydrant testing, hose testing, maintenance of facilities

and apparatus.

2011 Annual Report

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Unusual Incident

INCIDENT PER SHIFT AND PLATOON

12 2011 Annual Report

On September 2, 2011 the District responded to an explosion that killed one and injured another, when a scientist was preparing a pre-gas mixture involving methane, helium, and nitrogen in a lab at

the time of the explosion.

Property Protection The Fire Prevention Division’s mission is to improve the lives of the District residents by preventing emergencies and reducing the impact of fires that occur. To accomplish its mission, the division performs inspections of businesses and occupancies as mandated by state and local ordinances, and investigates all major fires occurring within Atherton, Menlo Park and East Palo Alto. The Division

continues to educate the community, schools, civic groups and vulnerable populations on the dangers of fire, as well as being self-resilient to natural disasters.

FIRE PREVENTION

2011 Annual Report

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Public Education The Fire District continues its active participation in community sponsored or unsponsored events with the goal of educating the community on the importance of fire safety and the organization of Community Emergency Response Teams (CERT). Sunset Festival Connoisseurs Market Pancake Breakfast Children’s Day in East Palo Alto North Fair Oak Festival Las Lomita’s School Safety Week Silver Dragon CERT Exercise San Mateo County Disaster Fair East Palo Alto Christian Ministries San Mateo County Buckle Up Event Chamber of Commerce Menlo Park Block Party

FIRE PREVENTION

2011 Annual Report

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Total CERT Members Atherton= 135 East Palo Alto=146 Menlo Park= 353 Unincorporated= 248

.

2011 Annual Report

STATION RESPONSE

FIRE STATION #1

300 Middlefield Road, Menlo Park California

Description Engine One is a Type 1 fire engine.

Truck One is the District’s 100 foot aerial ladder truck, it is pre-plumbed for elevated water tower operations, carries specialized auto extrication equipment and is the District decontamination unit for hazardous material spills.

Battalion One is the Districts Mobile Command Vehicle.

Rescue One is a cross staffed unit which carries specialized technical rescue equipment and is part of two vehicle Type 1 Urban Search and Rescue Heavy Complement for the Region.

Daily Staffing Engine (1) Captain and (2) Firefighters.

Truck (1) Captain and (3) Firefighters.

Odometer Reading: 60,031

As of 12/31/2011

Odometer Reading: 18,918

As of 12/31/2011

Odometer Reading: 117,178

As of 12/31/2011

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Built in 1955

PLACEMENT OF CALLS

16

Station 1

FIRE STATION #2

2290 University Avenue, East Palo Alto California

Description Engine Two is a Type 1 fire engine.

The Crew provides fire protection and emergency medical services to the City of East Palo Alto which is in the south eastern area of the Menlo Park Fire Protection District. East Palo Alto is the fastest growing area in the Fire District.

It provides Automatic Aid to Palo Alto and Mutual Aid to Fremont.

Daily Staffing

(1) Captain and (2) Firefighters

Odometer Reading: 57,997

As of 12/31/2011

Built in 1956

STATION RESPONSE

2011 Annual Report

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PLACEMENT OF CALLS

18

Station 2

2011 Annual Report

STATION RESPONSE

FIRE STATION #3

32 Almendral Avenue, Atherton California

Description Engine Three is a Type 1 fire engine.

The Crew provides fire protection and emergency medical services to the Town of Atherton, North Fair Oaks, portions of Menlo Park and unincorporated pockets in the North Central area of the Fire District.

It provides Automatic Aid and move/cover to Redwood City.

Daily Staffing

(1) Captain and( 2) firefighters

Odometer Reading: 35,972

As of 12/31/2011

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4

Rebuilt in 1997

PLACEMENT OF CALLS

20

Station 3

STATION RESPONSE

2011 Annual Report

FIRE STATION #4

3322 Alameda De Las Pulgas, Menlo Park California Description Engine Four is a Type 1 fire engine.

The Crew provides fire protection and emergency medical services to the Sharon Heights area of Menlo Park, Town of Atherton, Unincorporated Pockets, and other parts of Menlo Park.

It provides Automatic Aid and move/cover to Redwood City, Portola Valley, and Woodside.

Daily Staffing

(1) Captain and (2) Firefighters

Odometer Reading: 82,865

As of 12/31/2011

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Built in 1949

PLACEMENT OF CALLS

22

Station 4

FIRE STATION #5

4101 Fairoaks Avenue, Menlo Park California

Description Engine Five is a Type 1 fire engine.

The Crew provides fire protection and emergency medical services to North Fair Oaks areas of Menlo Park, Town of Atherton, Unincorporated Pockets, and other parts of Menlo Park.

It provides Automatic Aid and move/cover to Redwood City.

Daily Staffing

(1) Captain and (2) Firefighters

STATION RESPONSE

2011 Annual Report

Odometer Reading: 34,360

As of 12/31/2011

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Built in 1952

PLACEMENT OF CALLS

24

Station 5

2011 Annual Report

STATION RESPONSE

FIRE STATION #6

700 Oak Grove Avenue , Menlo Park California

Description Engine Six is a Type 1 fire engine.

The Crew provides fire protection and emergency medical services to Downtown Menlo Park, the Town of Atherton, Unincorporated Pockets, and other parts of Menlo Park.

It provides Automatic Aid to Palo Alto.

Daily Staffing (1) Captain and (2) firefighters.

Odometer Reading: 48,444

As of 12/31/2011

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Built in 1953

PLACEMENT OF CALLS

26

Station 6

STATION RESPONSE

FIRE STATION #77

1467 Chilco Avenue, Menlo Park California

Description Engine Seventy Seven is a Type 1 fire engine.

The Crew provides fire protection and emergency medical services to Downtown Menlo Park, Town of Atherton, Unincorporated Pockets, and other parts of Menlo Park.

It provides Automatic Aid to Redwood City and Mutual Aid to Fremont.

Daily Staffing

(1) Captain and 2 Fire Fighters

(1) Fleet Manager and (1) Mechanic

2011 Annual Report

Odometer Reading: 15,777

As of 12/31/2011

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Rebuilt in 1998

PLACEMENT OF CALLS

28

Station 77

EMERGENCY MEDICAL SERVICES

2011 Annual Report

Patient Care, Treatment and Transport The District strives to provide the highest level of quality pre-hospital medical care to the citizens of Menlo Park, Atherton and East Palo Alto. This is accomplished by maintaining a high level of clinical competency, adhering to county medical policies and patient care treatment protocols and adopting all safety standards applicable to patient care. Almost 65% of the emergency services calls are medical therefore each Fire Engine and the Fire Truck are equipped with licensed Paramedics and certified Emergency Medical Technicians (EMTs). The District personnel are committed to providing fast, reliable and professional medical care to our customers and their families regardless of the nature of the emergency.

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Program Highlights

Performing pre-hospital12 Lead Electrocardiogram (EKG) for

early detection and identification of patients experiencing an

ST Segment Elevation Myocardial Infarction (STEMI).

Electronic transmission of 12 Lead EKGs obtained in the

field to STEMI receiving hospitals in the county in order to

expedite the patient’s arrival to a Cardiac Catherization lab.

Use of mechanical chest compression devices for patients in

cardio respiratory arrest.. Mechanical CPR devices are able

to deliver more consistent and efficient chest compressions

and eliminate the operator fatigue factor.

Use of non invasive Continuous Positive Airway Pressure

(CPAP) device for patients in acute respiratory distress, i.e.

Congestive Heart Failure, Pulmonary Edema, Asthma, etc.

Use of alternate rescue airway device, the King Airway for

those patients in which endotracheal intubation is difficult or

unsuccessful.

Use of adult and pediatric intraosseous device, EZ-IO, for

patients in which a conventional vascular access is

unsuccessful or unobtainable.

Use of an electronic patient care record (ePCR) program to

document patient assessment and treatment, to improve

monitoring of EMS data and to increase compliance with

federal, state and local regulations.

Skills Assessment The District’s Training Division is committed to providing comprehensive training to the members of the Menlo Park Fire Protection District. The Division is designed to assist the men and women of the District in meeting the rapidly growing service demands and challenges associated with providing high quality fire and emergency response services to the community.

Program Highlights Development of the Strategic Plan for Rescue Site.

Provided ICS training (100 +200) for governmental staff in participation of countywide disaster exercise and simulated emergency operation center processes.

Converted training records from Fire House to Target Safety

Incorporated NEW roof prop at Station 1.

Delivered an elevator rescue training class.

Provided training and testing for 6 new hires and monitored the performance career development program for 3- Acting Captains and 3- Engineers.

TRAINING

2011 Annual Report

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Repaired, Reliable, and Responding Fleet Services is tasked with sustaining and servicing more than 50 vehicles (apparatus, SUVs, mid-size cars, truck rangers etc.) within the District. This includes vehicle registration, maintenance, monthly service check-ups, mileage tracking, vehicle breakdown support and additional services. Functioning out of Station #77 this team consists of 1 -Fleet Supervisor and 1 –Fire Master Mechanic. Due to the continuous repetition and heavy use these vehicles face daily, the maintenance of a well functioning fleet ensures that reliability and safety are of primary importance to the Fire District and community.

Program Highlights Implemented an Out Of Service criteria matrix processing system to expedite

repairs for all apparatus in a more systematic manner. Procurement of 4 new 2011 Chevrolet pickup trucks. Have all four vehicles

outfitted with lights and sirens being done with a quick turnaround time and under budget.

Installed new Smart Dock Gen2 SCBA brackets in the captain’s seat for all

apparatus.

Installed iPads which were provided by Fireman Heritage Fund Grant for all engines. This equipment builds upon the District to common operating picture program to enhance situational awareness for field responders.

Outfitted the reserve truck from BSCFD with decals, radios and chargers.

FLEET SERVICES

2011 Annual Report

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Swift Water Response

There are approximately 35 personnel that participate on the surface water rescue team. These individuals provide emergency services to the bay lands and water ways bordering the District. All personnel are required to pass an annual swim test. The swim test consists of a 500 yard continuous swim, tread water for 15 minutes, the ability to use rescue devices and retrieve a 30 lb weight off the bottom of the pool

WATER RESCUE PROGRAM

2011 Annual Report

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Water Rescue Assets

2- Personal Water Crafts

3- Inflatable Rescue Boats

1- Inflatable Rescue Boat Ridged Hull 4x4 Tow Vehicles

2- Enclosed support trailers

Multi Hazard Response Menlo Park Fire Protection District is the proud sponsor of 1 of the 28 Urban Search and Rescue Teams in the Nation. CA-TF3 is a specially trained and equipped 80 person Urban Search and Rescue Task Force consisting of 21 participating agencies and 42 civilians. As of 2011 the total member count available to respond nationally and internationally is 199. This number is slightly up from last year.

Program Facts: * Established: In 1991 by the Federal Emergency Management Agency and is now part of the National Response Plan. * Sponsors: Department of Homeland Security & Federal Emergency Management Agency. * Annual Funding: $1,095,171 * Training Hours: 14,855 * Participating Agencies: 21 * Deployments: Hurricane Frances- August 2004, Hurricane Ivan-September 2004, Hurricane Dennis-July 2005, Hurricane Katrina-August 2005(twice), Hurricane Ernesto-August 2006, Greensburg Kansas Tornado- May 2007, Hurricane Gustav and Ike- August/ September 2008. * Mission Periods: 5-21 days * Requirement: self-sufficient for the first 72 hours of an operation and capable of sustaining a 21 day mission.

US&R Response System Task Force

URBAN SEARCH AND RESCUE

2011 Annual Report

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LOOKING FORWARD

The Menlo Park Fire Protection District has strategically positioned itself over the years to meet on-going challenges through the leadership of its Fire Board, senior and support staff and through the actual service delivery to our customers by our field personnel. The District has been successful in maintaining its fiscal footing and solid organizational foundation as a Special Fire District based upon governance, effective budgeting, proper planning, preparedness and adoption and execution of core and guiding principles. Our challenge moving forward will be to evolve Fire and Emergency Services to the next level while constantly checking to make sure that we maintain a close connection and understanding of public expectation, need and acceptance of service delivery. Accomplishing a higher level of efficiency, shared services, consolidation and other cost savings efforts must be balanced against understanding and the advantages and disadvantages of our governance model, better managing community risk and ultimately leveraging change to the community and organizations benefit Over this last year we have seen the value of our annual reporting process as the data was used by a variety of our constituents and as a reference tool by our citizens, Fire Board and Staff. As an organization, we are now better able to understand trends as we look at multi-year data to help us make better decisions which are based upon factual information. This data is invaluable to benchmark, gauge and evaluate our ability to deliver superior services to the community. It has been my extreme pleasure to have served our community and this great organization for 31 years. I believe that government works better when it works together for the higher purpose of serving the citizens we are sworn to protect and that as public servants we need to constantly evaluate our ability to better serve the community. This report reflects that level of service and provides us with a snap shot in time of what has occurred over the last year so we can look forward to where we need to go in the future.

Harold Schapelhouman, Fire Chief