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2011 Annual Performance Review

Tom Nosack, Performance Analyst

City of Vancouver, Washington May 16th, 2011

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Community Strategic Indicators - 2010 Report

Summary of Changes

Trends and Analysis

Changes on the horizon

Performance Snapshot Workshops

Timeline of presentations

Changes on the horizon

Agenda

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• Citizen designed• Staff produced• No numbers,

charts• Six outcomes,

each with eight measureswww.cityofvancouver.us/

strategicindicators

- Healthy, Livable & Sustainable

- Transportation, Mobility & Connectivity

- Financial Health & Economic Vitality

- Accountable, Responsive Government

- Safe & Prepared Community- Active, Involved Community

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Strategic Indicators: Economy & Safety are the drivers

www.cityofvancouver.us/strategicindicators

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Star means data comes from community survey

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• Community is more active in many ways

• Residents generally satisfied with service levels although some core services are degrading

• External financial conditions: still negative

• City is managing the financial situation well

• Quality of life: noticeable erosion by early 2010

• Perception of safety is good, but crime is up

• Traffic safety was a high point

Community Strategic Indicators -Trends

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•Reduce time and effort to populate

data

•Reset some goals where appropriate

•Communicate more, improve context

•Survey focus: Should it be how well

we meet expectations or satisfaction?

• Adjust indicators with public input…

Community Strategic Indicators -Future

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Community (Informational) Outcomes & Indicators

Used to inform the public, inform strategic directions

Tend to focus on annual (or longer) trends

Often include a more complete view of the processes

Organizational (Management) Outcomes & Indicators

Used to inform decisions, manage the organization

Annually, quarterly, monthly

Focus on our part of the process

Time intensive

An Emerging Issue: The Community vs Management View of Information

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Indicator: Emergency Medical Response time

•Organization view: Department response time• Time from department notification to arrival of their first unit (only our specific unit responses)

•Community view: Total community response time• Time from initial call to 911 center to arrival of any help on scene

Issue Example: EMS Response

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Positives about business plans

- Departments understand their businesses better

- Quantify deliverables, outcomes desired, key processes

- Plan for the future based on the expected environment

- Nearly all direct services have completed one, many others

Negatives:

- Very time intensive

- Depend on a relatively stable future to be effective, and that is not the case now

- Resources not available to work Business Plans and evolve to BI over next two years; One needs to be “on hold”

Business Plans: Near term hold on new work

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2011 Presentations:

May 16 – Public Works (Today)

June 13 – Police

July 11 –Law & Fire

Future of Performance Reporting:

Oracle Business Intelligence: a leap

Dramatically reduce effort for basic data

Timely, data-informed analysis & decisions

Annual Performance Reporting “Snapshots”

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Questions?

 

Tom NosackPerformance AnalystCity of Vancouver, Washingtonphone: (360) 487-8474 Email: Tom.nosack@cityofvancouver.us

"In the absence of clearly-defined goals, we become strangely loyal to performing daily trivia until ultimately we become enslaved by it." - Robert Heinlein