2011 Community Survey Results

Jeff Potts

Initial insights -- General

• Nice global reach: ~70 countries• Top industries: High-tech,

Professional Services, Government, Education, Finance• ~25% of survey takers started but

did not finish. Maybe make it shorter?

Initial insights -- Events

• >50% of respondents would attend a local meetup if one were available• DevCon Europe shaping up to be

twice the size of DevCon Americas if everyone from the survey attends

Initial insights – Alfresco.org

• Forum tone isn’t a problem, but helpfulness is a big problem• Wiki question indicates the find-

ability of the wiki is okayo But LOTS of feedback on confusion around

version applicability

• People want to see more blog posts and articles from Engineers and Community Contributors

Initial insights – Community engagement

• Surprisingly high number of people use the wiki to find community code contributions. Should use that as an interim until an index is in place• Large number of people who have

never leveraged a community code contribution. Needs further analysis• Need to flatten the learning curve for

contributors

Demographics

Relationship

• Large number of evaluators due to who we included in our email blast

• Over half are technical

Experience

• Roughly split between <1 year and >1 year

Country

Industry

Version

Events

Existing local event

• Half of the community doesn’t have a regular local meetup to attend…

Would you attend a local event?

• …but half of those people probably would attend if one was available

Past events attended

• Lots of webinars and lunch-and-learns matches up with “evaluators”

• Should filter out evaluators to see if this changes

DevCon

Alfresco.org

Keep informed

Tools used to stay informed

• Social channels surprisingly low• Twitter outranks LinkedIn and

Facebook, which makes sense

Previous forum activity

• Evaluators probably skewing the numbers here

Forum helpfulness

• We could improve a lot here. ~45% not receiving a helpful response seems way too high

Forum tone

• Looks like we are well-behaved for the most part.

Open-ended “forum” question

• Answer questions (15.6%)• No changes needed (12%)• Improve Alfresco responsiveness

(11%)• Improve search (6%)

Wiki use

Wiki find-ability

• Glad people are finding what they are looking for.

Open-ended “wiki” question

• Updated content (16.1%)• Version info (11.7%)• Code examples (9.3%)• No changes needed (9.3%)• Better organization (7.5%)• Better documentation (6.7%)• Better search (4.9%)• More technical (4.7%)• Local language (2.6%)

Blog voice

Community Engagement

Past community contributions

• Forums and bugs are how most people contribute followed by blogs, social, and presentations

• Deeper engagement happening less often

Finding contributions

• Need to make sure cool contribs are linked to from the wiki and the forums!

Types of code contributions leveraged

• Shocking how many people have not leveraged a code contribution

• Language packs, code snippets, and dashlets are big

Why contributions weren’t leveraged

• Should filter out evaluators on this• Lots of people don’t know where

to look or couldn’t find something that met their needs

• Significant number of “not invented here” responses

Code contributions planned

• Large number of people that can’t/don’t want to contribute

• Need to find a way to help people share code snippets

Code contribution hurdles

• Need to flatten the learning curve for contributors

Open-ended “vibrancy” question

• Better documentation (6.19%)• More plugins/extensions/integrations

(5.73%)• Answers in forums (5.5%)• Local events & meetups (5.5%)• More marketing/comm (4.82%)• Fix my product issue (4.59%)