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8/3/2019 20101112 Profile Crimson Rev.1[1]
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Profile
www.crimsonconsulting.in
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Consulting Firm focused on Training and
Performance Improvement Team members individually with more than 2 decades of
experience in Manufacturing, IT, ERP, ITES, Retail, Banking
and Training and Education sector
Partner of Global Talent Track (GTT) for Vocational Training in
IT, ITES and BFSI space
Clients include international companies,
educational institutions with established processes
to small sized / start-up businesses
Why clients value us:
Practical approach and involvement of senior associates,
focused on delivering results
A participative process to problem solving
Well networked and easy to work with set of people
Overview.
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A team of professionals that have traveled the Indian Industry
over the past two decades. Alongside they learnt, developed
and also contributed to the industry.
A Team that has witnessed 70s with its own challenges and
contributions, 80s changing gears, 90s adrenaline years thatcreated enough momentum to take it through the decade just
gone.
A team that realizes that while economic and industrial growth
are the key development parameters that keep a nation going,
managing it is the greatest challenge. Each industry has its
own set of rules. The basic management however remains ofMan, Material, and Money.
A team that believes that ultimately organizations are made up
of People and Processes and the way they co-habit creates the
difference
Training is too important to be left solely to the trainers
. one of the Key Philosophies that led to Crimson Consulting
Our Start
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Manpower is a key resource. Different Industry calls it by
different names. Some organizations refer to them as
Operators others Executives. The new economyorganizations gives different names such as Consultants,
Support Executives, Technical resource or Functional
resource. Or in a broader way, they are named as Resources.
75 to 80 Mn jobs are estimated to be created in India in the next 5 yrs
There exists a large disparity between the nature of current jobs in India
and level of training imparted
About 90% of the workforce do not receive any vocational guidance
More than 75% of new jobs opportunities are skill-based
Major activity needs to focused on Tier II and Tier III cities
however
Our Understanding.
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There exists a major gap when it comes to employment of such
resources
Some of the common skill gaps identified:
Communication and Interpersonal skills, especially those involved in the
interpersonal service and purchase functions
Specific Technical skills
Lack of problem solving and analytical abilities
Quality Consciousness
Marked deficiency to work in a team environment
With its understanding of People needs and Process deficiencies, Crimson offers tested solutionsfor developing skill sets amongst people/students to meet market demands and requirements
Our Understanding.
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There has been significant changes
in the operational landscape. On
the front-end
Markets have become difficult to
predict. Accuracy of market
forecast is increasingly becoming a
challenge
Variety of information platforms
has complicated demand
generation exercise
Planning has become a shot-in-
the-dark exercise
Operations Improvement
On the manufacturing front, this
has led to
o Rise in un-solds, higher inventories
in plant further complicating
tracking
o On-time, In-Full and Available-
to-Promise ratios have reduced
o Rise in Overhead expenses thereby
impacting contribution margins
o De-motivated employees furtherweakening the cycle
o Last minute decision making thus
impacting quality
Crimson works with companies thathave face similar issues. It has an
established process to turn them
around and get them back in the
path of growth
o We re-organize the workflows and
decision making process
o
Established performance measuresand transparent/visible formats
o Set-up user friendly tracking
mechanisms
Crimsons operational improvement engagements are focusedtowards strengthening the Planning and Supply Chain Process
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Performance Improvement is to see an improvement in following potential areas :
Manufacturing:
o Input Requirements (reduced working capital, material, re-order time, setup requirements)
o Throughput requirements (time, waste and resource utilization)
o Output Requirements (cost/price, quality)
Order Fulfillment
New Product Development
Account Opening
Complaint Handling
Purchasing
The primary goals of Performance Improvement programs are to increase organizational effectiveness and to
improve the ability of the organization to deliver goods and/or services. In order to achieve this we :
Map the steps of the current state process
Determine measures for current process performance
Study activities in order to identify decision points, information flows and bottlenecks
Ideation
Re-align process
Workshop with team to roll-out.
Establish and document improvements over a period of time
Operations Improvement
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Development programs for Students
Personality Development
Goal Setting
Body Language
Mind Mapping techniques
Self awareness and Self disclosure - Johari window
Professional behaviour
Interpersonal interactions
Conversations Performance culture
ERP
o ERP overview
o Microsoft Dynamics (MSD)
o Installation/Development/Con-
figuration
o Financial Management
o Manufacturing
o Inventory Management
Skill Enhancement
Scope for each of business streams viz.
HR/Marketing/Finance/Operations
How to Attend Interview Group Discussion Techniques
Campus to Corporate
Verbal Communication
Non-Verbal Communication
Listening Skills
Telephone Etiquette
Email Etiquette
Meeting Etiquette
Team work
Characteristics of a well defined team
Team Building
The importance of trust and teamwork
Conflict Management
Self Managemento Deadlines/commitment
o Accountability
o Rules & Responsibilities
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Executive Search/Recruitment Assistance
Crimsons team members have been in the business of Executive Search for
close to two decades. Today Crimson is well networked in the Apparel & Textiles,
IT, Engineering and Automobile sector. Being located in Pune (India) presents us
with a unique location advantage of being surrounded by companies operating in
these sectors in close vicinity. Crimson assists it clients in meeting with their
people requirement needs at all levels be it Senior, Middle management or Junior
management level.
Crimson works with many of the colleges in and around Pune in getting their
students trained and hired for leading IT companies in India. It is involved in taking
up campus interviews and selection of suitable candidates on behalf of client
companies. It has a counselor team to identify the right candidates and also a
training delivery team to groom these individuals as they make the shift from
college to corporate culture.
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Training on Siemens PLM
This training as a part of its offering along
with GTT
The Indian Industry has witnessed a big change in the last two
decades. With rise in consumption within the country many of the
manufacturers now need to produce keeping the needs anddemands of customers here. In addition to this:
Product choice has increased
Product Life cycle has decreased drastically
Speed to market has become key to compete
To keep pace with the trends, manufacturers have to streamline
and strengthen their processes of Product Conceptualization,
Designing and Prototyping. This is where Siemens PLM (Product
Lifecycle Management) Software comes in. This tool enables
innovation and collaboration.
Crimson runs training programs for Siemens PLM for
students/users willing to develop their career prospects in this field.
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Soft Skills Training for Corporates
To make learning experiential, we use combination of Case Studies, Role Plays, Games, Activities,
Audio and Video Clips along with PowerPoint Presentations.
For Executives and Asst Managers
Personality Development
Time Management Skills
Professional & Business Etiquettes
E-mail Etiquettes
Interpersonal Skills
Superior Customer Service
Effective Managerial/Supervisory Skills
Training on Retail Management Effective Selling Skills
How to be a Team Player
For GM, DGM, AGM and Managers
Time & Stress Management
Conflict Handling Skills
Effective Decision Making Skills
Assertion Skills
Team Building Skills
Behaviour Management or Interpersonal Skills
Career Development of your Subordinates
Team Leadership/ Organisational Leadership
Mentoring - how to share your Wisdom?
Behavioural Interviewing Skills
Presentation Skills
E-mail Etiquettes/Business Writing for Managers
Transaction Analysis
Negotiating Skills
Effective Selling Skills
How to Build Organisational Culture
Employee Empowerment
Creative Thinking and Problem Solving
For BPOs
Culture Awareness
Accent Nuetralization
English Language Training
Customer Servicing
Call Management
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Retail Customer Service Training Products and Quality are critical. Location can make or break a
retail venture. However superior customer service is consistently
the one ingredient which differentiates mediocre retail companies
from the highly successful ones. The higher the customer service
levels in retail, the greater the customer loyalty, the greater the
repeat traffic, and the higher the sales. Crimson Consulting works with retailers in designing and
developing measurably effective World-Class retail customer
service.
Here's what we can do for you:
Increase sales through greater customer engagement
Decrease staff turnover with greater employee satisfaction
Create a more energized, motivated environment
Our training seminars and workshops have been carefully designed
to transfer critical customer contact skills to front line retail
employees and retail managers. Every customer service training
workshop is custom designed to fit your specific retail environment,
and to achieve the exact customer service outcomes you are
seeking.
But there's more to it than that!The effect of all training decays over time. Without reinforcement,
the energy and attention to the core skills diminishes. In retail,
there is the unique additional challenge of high employee turnover.
We actually develop and customise a Training program for you that
ensures that the impact of training and the leanings remain within
the organization.
The result is a measurable difference in customer service.
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Retail Audit and Process Improvement Success of Retail operations depend a lot on the processes. It is anoperation that requires timely information, availability of
merchandise, visual merchandising at the right place and time.
Inconsistent performanance lead to markdowns, stock outs or lost
sales opportunities
The objective of this Retail Audit is to suggest improvement that
are likely to yield early benefits for store performance The review shall cover the following areas:
Buying and Merchandising processes
Store Operations, layout, displays, etc
Organization Structure
I.T. Systems support and reports
Performance Measures
The methodology comprises of interviews with store,
merchandising, warehouse, supply companies personnel,
individually or in groups, review of existing reports, physical walk-
through and observation
The client benefits by getting a real-time output on opportunities
that are currently been missed and can help improve the topline as
well as bottomline.
Observations on Partnership Management
Level of relationship with vendors/suppliers
Categorisation of vendors/suppliers Standard rules for evaluation of vendors. Adherence to delivery and
quality guidelines, profitability, Vendor registration forms etc.
Documentation of corporate strategy for partnerships and policies e.g.:
returns
Volume of business/ supplier
Jt. Branding / Co-branding opportunities leveraging
Margins by category?
Forward or deal buying? Linked to promotions?
Observations on Merchandise Planning
Study Product hierarchy: Is it customer shopping driven?
Study Existing Planning process
Is there consistency in the planning process?
Are there proper planning systems in place
Is there consistency across stores
Is planning by product hierarchy
Basis for deciding stock levels (Weeks Cover?)
Are promotions planned and how?
Space planning?
System support for planning
Integration with other processes: buying, purchase order
management, etc.
Pricing Policy
Forecasting
Track Top 10/hot sellers, slow movers?
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For more details, please contact:
Prodipto Roy
Crimson Consulting LLP
2C, Shrirang House
Opposite Jangli Maharaj Temple
JM Road, Shivajinagar
Pune 411005
Ph : 0091 20 65008755 / 25530555