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iRelate BV

30 juni 2010

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Wie is iRelate?

Certified MS CRM partner uit Zaltbommel

Dochteronderneming van Cronos

Onderdeel van het CRM Competence Center van

Cronos

Technisch-, functioneel- & business consultants,

project managers

Advies en implementatie voor MKB (+)

Gespecialiseerd in analyse, ontwerp en

implementatie

Focus op Microsoft Dynamics CRM

iRelate Nederland 2

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Wie is Cronos?

100% onafhankelijk (financieel en operationeel)

stabiele Belgische IT leverancier met meer dan 1800

werknemers, gericht op het leveren van solide en

flexibele end-to-end oplossingen gebaseerd op state

of the art technologiën

Historische gezien een groei van +30% gemiddeld

per jaar (groei van +25% in 2008)

Partnerships: Microsoft Gold Partner, Oracle

Certified Advantage Partner, IBM Advanced Business

Partner, SAP Service Partner, Sun Microsystems

Partner, Cisco, Business Objects, Cognos, Citrix,...

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Visie, missie & strategie iRelate Nederland

Visie

Productbeleving en klantbediening worden steeds belangrijker als onderscheidend vermogen

Kwaliteit en service steeds belangrijker

Een bedrijf zal alleen overleven als zij klantgericht te werk gaat

Missie

Samen met de klant realiseren we praktische CRM oplossingen

Wij vinden het vakgebied interessant

We willen een actieve speler zijn in dit vakgebied

Wij willen de beste zijn op dit vakgebied

‘Personal drive’: de klant bedienen zoals je zelf als klant bediend wilt worden

Strategie

Door middel van een praktische aanpak tot snelle resultaten komen

Met een professioneel en ervaren team (pro-)actief werken

Klantkennis vergoten, zodat we ‘n betere dienstverlening op maat kunnen bieden

Customer intimacy

4iRelate Nederland

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Waarom CRM?

Een goed geïmplementeerde CRM strategie zorgt voor:

Een optimale klant relatie

Toename van de klant waarde

Een optimaal en uniek klant beeld

Centrale vastlegging van klant interactie

Inzichtelijke opbouw van uw klant bestand

klant behoud (retentie)

Ondersteuning en optimalisatie van bedrijfsprocessen

5iRelate Nederland

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Waar?

De CRM consultants van iRelate hebben onder andere ervaring opgedaan bij:

DSM

Philips

Fortis Verzekeringen

Mercedes Benz

Vakbond De Unie (leden)

De La Mar theater

Binck Bank

6iRelate Nederland

VDAB (België)

Fortis Bank (België)

Janssen Cilag

P-Direkt

ProRail

Kamer van Koophandel (leden)

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CRM ervaring in de groep

7iRelate Nederland

Als één van de eerst Belgische partners die ervaring heeft

opgedaan met Microsoft CRM (sinds2003), is Infront ver

voor op het gebied van kennis en ervaring met deze

krachtige CRM applicatie

Meer dan 140 referentie klanten

Microsoft Dynamics CRM Pre-launch Partner

Officiele Microsoft CRM Certified System Advisor

Enige Belgische trainer voor Microsoft Dynamics “Sure

Step” Methodologie

Partnership met C360, Addemar, Brimstone, CWR Mobility,

Smart@xs, i-Commotion, SalesCentric,... voor ISV Add-ons

Microsoft CRM Certified CTEC Training Center

Prince 2 gecertificeerde project managers

Partner Linkpoint360 : Notes & GroupWise integration

Scribe Elite Partner EAI (data migratie & integratie)

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CRM ervaring in de groep

8iRelate Nederland

Microsoft Gold Certified Partner

Microsoft Dynamics CRM Pre-launch Partner

Participant in the CTP Program of Microsoft

Corporation for Microsoft CRM 4.0 (Titan)

Member of Microsoft’s President Club

2007 & 2008 & 2009

Selected by Microsoft Corporation as the only

EMEA partner to join the WPC’s CRM panel

Only Belgian trainer for Microsoft Dynamics “Sure

Step” Methodology

de waardering van Microsoft:

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CRM ervaring in de groep

9iRelate Nederland

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CRM ervaring in de groep

10iRelate Nederland

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CRM ervaring in de groep

11iRelate Nederland

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CRM ervaring in de groep

12iRelate Nederland

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Werkwijze iRelate

13iRelate Nederland

Schaalbaar; kleine stappen, groots resultaat

Inventarisatie van de eisen en wensen business

Inventarisatie van het technisch platform & infrastructuur

Iteratieve sessies met eindgebruikers; what you see is what you get

Uitrol onder kleine groep key-users

Opschalen na bewezen waarde, toevoegen functionaliteiten

Training, CRM-game & documentatie

CRM Vision

AS-IS

Client Model

Processes

IT Systems

Phase 1

Phase X

Phase 2

Phase ...

Microsoft Dynamics CRMOverview

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Microsoft Dynamics CRM Suite

Full CRM suite capabilities and application flexibility

-Interactions

-Marketing

-Sales

-Service

-xRM

-Business Process

-SOA

-Flexible Deployment

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Fits Your PeopleThe right user experience for every user role

Now You Can Get CRM That…

Fits Your BusinessConfigures quickly to meet your specific needs

Fits Your EnvironmentDeploys quickly and integrates existing assets

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Actionable Analytics

Microsoft Dynamics CRM

ManageabilityFlexibilityUsability

“We need a solution that is easily managed by our already constrained

IT resources.”

“We need a solution that adapts to fit our unique business needs.”

“We need a solution that helps make our jobs easier – not harder.”

Performance and Scalability

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Everyday Usability

Provide users with relevant role-based information through contextual visibility into the applications that they use daily.

Microsoft Advantage

• Achieve high user adoption by

making CRM a natural extension

of user habits

• Improve productivity by

consolidating customer

information to a single location

• Reduce training and transition

costs with easy-to-learn

applications

Everyday Usability Components• Native Microsoft Office interface• Connected and disconnected clients• Web and mobile access• Composite applications

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Enterprise Flexibility

Enable business units to adapt quickly to the changing business environment

Microsoft Advantage

• Change quickly with visual

customization at business

analyst level

• Change deeply with powerful

customizability in standard tools

• Change completely to accelerate

custom development projects

• Relationship management platform

• Deployment choice• Enterprise multitenant CRM

Enterprise Flexibility Components• Quick point and click

customization• Visual workflow• Powerful programm-

ability and extensibility

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Efficient Manageability

Deliver quick return on investment and low total cost of ownership with deployment choice, streamlined installation and simplified administration

Microsoft Advantage

• Integrates tightly with other

Microsoft tools and technologies

• Fits heterogeneous environments

with standard interoperability

• Common codebase and data model

across deployment methods

• Delivers fast on-demand deployments

with full data and security control

• Mix and change deployment models

at any time

Efficient Manageability Components• Native services oriented

architecture• Deployment choice• Portable application model• Systems Center Essentials

• Office client diagnostics• Monitoring and diagnostic

tools• Automated deployment tools• Enterprise Multitenant CRM

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Actionable Analytics

Empower everyday CRM users with easy reporting and actionable analytics

Microsoft Advantage

• Combine analytics with workflow

for actionable intelligence

• Minimize costs by leveraging

existing Microsoft technology

investments

• Deliver business insight through

familiar productivity tools

• Bring analytics to the masses

Actionable Analytics Components• Microsoft Excel integration• Report Wizard• Windows Workflow

Foundation• Predictive analytics

• Microsoft Office Performance Point

• SQL Server Analysis Services• SQL Server Reporting

Services

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Richer end user experiences with new visualization engine

Extensive Report Authoring

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Performance and Scalability

Scale flexibly and efficiently across local or global enterprise deployments

Microsoft Advantage

• Leverage optimization throughout the

.NET, Windows, SQL and Exchange

platform

• Configure to meet user experience,

bandwidth and hardware requirements

across wide area networks

• Scale flexibly up and out across

application and data tiers

Performance and Scalability Components• Service grid architecture• Deployment choice• WAN performance optimization• Load balance clustering

• Web farm clustering• Exchange clustering• SQL Server clustering• SQL mirroring

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Microsoft Dynamics CRM at a Glance

• Over 25,000 customers

from small to enterprise

• Over 1,000,000 users in

more than 80 countries

• Global network of software

and services partners

• Fast, flexible, and

affordable

• Full CRM suite of marketing,

sales, and service

• Native Office experience for

rapid adoption

• Multi-language with more

than 40 languages

• Advanced SOA / Web

services architecture

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Source: Gartner Magic Quadrant for CRM

Microsoft Dynamics CRM

has emerged as a leader

in the CRM and contact

center space, driven by its

ease of use for personnel

and by the flexibility of the

underlying SOA platform.

Momentum with Analysts: Gartner

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Power of Choice

On Premise

On Demand

Choose how you use itOutlook, browser, mobile

Choose how you get itSoftware and/or service

Choose how you buy itOwn it or rent it

Change your mind any time

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Your Choice of User Experience

Outlook (online and offline)

Mobile Portal/Custom

Web

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Why Choose Microsoft Dynamics CRM?

““Buyers also like Microsoft Dynamics CRM’s

usability and its quick time-to-value

compared with traditional CRM applications.”

- Forrester Research, February 2007

“If you know how to use any of Microsoft’s desktop

tools, you know how to use Microsoft’s [Dynamics]

CRM product.”

- AMR Research, November 2007