20100324 SIOO Mc Theory of Work Levels - Simplified

8/8/2019 20100324 SIOO Mc Theory of Work Levels - Simplified

1/12

Vertical complexity & leadership

Mark Horn

Designing complex organizationsMarch 24


2/12

Main principles

An effective organizational infrastructures of roles

An accountable role

A competent individual


3/12

Horizontal axis

vertic

alax

is

WORK LEVELS

1

2

3

4

5

6

7

WORK LEVEL THEORY [Jaques]


4/12

Horizontal axis

vertic

alax

is

WORK LEVELS

1

2

3

4

5

6

7

2y up to 5y

5y up to 10y

10y up to20y

20y up to50y

1D up to 3mth

3mth upto1y

1y up to2y

TIME SPAN [Jaques]

Hoe ver kijk je vanuit het hier-en-nu vooruit; de toekomst

ligt in de werkelijkheid van onzeverwachtingen


5/12

Horizontal axis

vertic

alax

is

WORK LEVELS

1

2

3

4

5

6

7

Boundary

Boundary

2y up to 5y

5y up to 10y

10y up to20y

20y up to

50y

1D up to 3mth

3mth upto1y

1y up to2y

VERTICALE COMPLEXITEIT [Jaques]

Toenemende complexiteit

Variabelen die in ogenschouwgenomen moet worden:

nemen in aantal toe worden vager en abstracter veranderen en beinvloeden

elkaar liggen verder in de

toekomst en oorzaak engevolg zijn mindervoorspelbaar


6/12

Horizontal axis

vertic

alaxis

WORK LEVELS

1

2

3

4

5

6

7

Boundary

Boundary

2y up to 5y

5y up to 10y

10y up to20y

20y up to

50y

1D up to 3mth

3mth upto1y

1y up to2y

VERTICALE COMPLEXITEIT [Dive]

DMA zone


7/12

Horizontal axis

vertic

alaxis

WORK LEVELS

1

2

3

4

5

6

7

2y up to 5y

5y up to 10y

10y up to20y

20y up to

50y

1D up to 3mth

3mth upto1y

1y up to2y

WORK LEVELS AND DOMAINS

Corporat

e domain

General

Domain

Operations

Domain

Direct hands-on /

work domain


8/12

Horizontal axis

vertic

alaxis

WORK LEVELS MANAGEMENT LAYERS

1

2

3

4

5

6

1

2

3

4

5

6

7

2y up to 5y

5y up to 10y

10y up to20y

20y up to

50y

1D up to 3mth

3mth upto1y

1y up to2y

WORK LEVELS AND LAYERS [ - 1]

Front line,customer

facing

First-linemanagers

Second-linemanagers

Function Head

GENERALMANGERS

COO

Presidentand CEO


9/12

Leadership and accountability

Horizontal axis

vertic

alaxis

WORK LEVELS MANAGEMENT LAYERS

1

2

3

4

5

6

7

Too DistantToo CloseAppropriate


10/12

Store Store

BusinessUnit

BusinessUnit

20Y

Business Unit

Continent

Division Division

Region

Front-lineshop floor

Store

L3

L4

L5

L7

L6

Team

Disctrict

Global Stage

Super CorporationCEO

2Y

5Y

10Y

1Y

3M

1D

L2

L1

Business Units Profit & Loss

vertic

alaxis

Corporate

domain

General

Domain

Operations

Domain

Direct hands-on /

work domain

Supervisory role !

Supervisory role !


11/12


12/12

2Y

Generalmanager

GeneralManager

GeneralManager

GeneralManager

CEO

FunctionHead

FunctionHead

Business

Development

3Y

5Y

Corporate

domain

General

Domain

Operations

Domain

FunctionHead

FunctionHead

FunctionHead

FunctionHead

FunctionHead

FunctionHead

Managerialrole

1Y

3M

1D

Customerfacing

Frontline

Supervisory role

Supervisory role

Direct hands-on /

work domain

Managerialrole

10Y

L1

L2

L3

L4

L5

L6Set long term operational

perspective/culture/values

Unifying Whole EU organisation (system)

Growth (expansion across countries / aquisitions)

New Customer: differentiating by brand portfolio

Enforcing Ahold EU synergy / leverage scale

Quality in terms of

efficiency,productivity,customer satisfaction

Work process-efficiency and

improvement Elke dag de

beste

Day-to-day work(customer facing front-

line)

Conceptual Programs

Innovations

Brand values

Level where profits and

(losses) are created

Customer: Differentiating by

format portfolio

Growth (identical sales)

Delivery opco strategy

Customer: new programs

Conceptual project turns into

real-projects

Supervisory role

FunctionHead

FunctionHead

20100324 SIOO Mc Theory of Work Levels - Simplified

Documents

Transcript of 20100324 SIOO Mc Theory of Work Levels - Simplified