2010 Asia Pacific CSP Market Forecast & Provider Reviews

©2010 Wainhouse Research, LLC All Rights Reserved | http://www.wainhouse.com

Worldwide Unified Communications Product Forecast

SKU: RE-CSP10-NA

Lead Analyst: Marc Beattie [email protected]

Senior Analyst: Stacy Austin-Li [email protected]

Senior Analyst: E. Brent Kelly [email protected]

Research Assistant: Kristen Priest

[email protected]

2010 Asia Pacific CSP Market Forecast &

Provider Reviews

Assessment of 8 Local Asian Pacific Collaboration Service Provider

Markets

mailto:[email protected]




WAINHOUSE RESEARCH ORDER FORM

Wainhouse Research, 34 Duck Hill Terrace, Duxbury MA 02332 USA Sara Fargo – Client Services P: +1 781.934.6165 F: +1 781.559.0790

2010 Local CSP Market Studies Option I – Individual Reports

European Local CSP Markets 2010 (RE-CSP10-EU) $4,495 USD electronic copy with limited organizational use license (Adobe Acrobat .pdf file)

North American Local CSP Markets 2010 (RE-CSP10-NA) $4,495 USD electronic copy with limited organizational use license (Adobe Acrobat .pdf file)

APAC Local CSP Markets 2010 (RE-CSP10-AP) $4,495 USD electronic copy with limited organizational use license (Adobe Acrobat .pdf file)

Option II – Report Bundle (RE-CSP10-ALL) Bundle includes: European, North American, and APAC Local CSP Markets 2010

$11,495 USD electronic copies with limited organizational use license (Adobe Acrobat .pdf file)

Option III – Unified Collaboration Practice (UCP) Subscription (RE-UCP-10) Subscription to all 2010 UCP market intelligence including access to UCP content site

Additional information at 2010 UCP Subscription

Order Total: $_______________ Payment Options

Company P.O. #:___________________________________ Wire Transfer: Please invoice and include bank information

Credit Card: (3% service fee for use of credit card) VISA MasterCard AMEX

Credit Card #________________________________________________ Exp. Date: _____/_____

Name on Card:_______________________________________________ Verification Code:___________

Signature:___________________________________________________

Marketing Contact Billing Address (if different)

______________________________________Contact Name

______________________________________ Contact Name

______________________________________Contact Title

______________________________________ Contact Title

______________________________________Company

______________________________________ Company

______________________________________Address Line 1

______________________________________ Address Line 1

______________________________________Address Line 2

______________________________________ Address Line 2

______________________________________City, State, Zip or Postal Code

______________________________________ City, State, Zip or Postal Code

______________________________________Contact Phone Number

______________________________________ Contact Phone Number

______________________________________Contact Email

______________________________________ Contact Email

______________________________________Contact Signature

A facsimile copy of a signature on this document shall have the same force and effect as an original document with signature. _______________________________________________________________________________________________________

PLEASE return to fax number: +1 781.559.0790 Or fill in, save and email return to [email protected]

http://www.wainhouse.com/images/reports/wr_ucp_subscription.pdf�

mailto:[email protected]�

2010 Asia Pacific Collaboration Services Market

©2010 Wainhouse Research, LLC All Rights Reserved | http://www.wainhouse.com Page 2

Release 1, September 1, 2010

Prepared by Marc Beattie, Lead Analyst

Stacy Austin-Li, Senior Analyst E. Brent Kelly, Senior Analyst

Kristen Priest, Research Assistant

Wainhouse Research, LLC

The following acts are strictly prohibited:

Transmittal to another organization outside you immediate organization (i.e. partners, resellers, etc.) in any media format

Posting on a web site which is accessible to others outside your immediate organization

Reproduction for sale

This publication is protected by United States copyright laws and international treaties. Unauthorized distribution or reproduction of this publication, or any portion of it, may result in severe civil and criminal penalties, and will be

prosecuted to the maximum extent necessary to protect the rights of the publisher.

NOTE: The material presented in this report is based on both primary and secondary market data coupled with our professional interpretation

of the facts. We believe that the basic information and recommendations presented in this study should be used in conjunction with other data for making sound business decisions. No warranty as to completeness or accuracy is implied. All market estimates and forecasts are those

of the authors, except as noted. We welcome your comments on this report.

COPYRIGHT NOTICE

Copyright 2010 by Wainhouse Research, LLC. All rights, including that of translation into other languages are specifically reserved. No part of this publication may be reproduced in any form, stored in a retrieval system, or transmitted by any method or means, electrical, mechanical,

photographic, or otherwise, without the express written permission of Wainhouse Research, 34 Duck Hill Terrace, Duxbury, MA 02332 (Tel 781.934.8324; Fax: 781.846-0701) www.wainhouse.com.

Contact Information:

Marc Beattie, Managing Partner & Co-Manager UCP Practice Wainhouse Research, LLC 34 Duck Hill Terrace Duxbury, MA 02332 USA +1.781.934.8324 direct line +1-781-559-0790 fax [email protected] SKU: RE-CSP10-AP

http://www.wainhouse.com/




Project Background, Objectives and Market Review

Throughout the second and third quarter of calendar 2010 Wainhouse

Research (WR) conducted an independent assessment of the

conferencing services market in Australia, the Peoples Republic of China

(PRC), Hong Kong, Taiwan, Japan, Singapore, Korea, and India. This

in-depth study is intended to provide a current state of the major local

Asia Pacific markets, assess current trends, identify risks and

opportunities, and provide assistance on market approach, services, and

prices. The report includes current market data and analysis as well as

forecast information. Data from this report will assist clients in

determining and establishing local marketing strategies and product

offerings, and in setting in-country budgets and sales expectations.

This report is largely quantitative, providing current and future data on

the volume and revenue of services in local Asian Pacific markets. Each

subscriber to this report is encouraged to contact the author for a one

hour online briefing where specific qualitative information can be

discussed according to client needs.

The report is provided in two parts:

Local country analysis, forecasts, and provider rankings by service, and

Summary review of providers. In 2010, a separate survey of user trends will be available via the Rich

Media Metrics study of conferencing services.

Local Market analysis

For this report we have provided vendor rankings in some, but not all

local markets. In future reports we hope to provide vendor rankings for

all local markets.

A. Country Analysis

Data has been collected on:

Asia Pacific region estimates including:

o Current total market size by product type

o Current market size by audio minutes – unattended & attended

o Total market share by country

o Market share by service type & country

HIGHLIGHTS

The Asia Pacific

collaboration & conferencing

services market is forecast

to be approximately $1.1B

by 2014 with a 5-Year

CAGR of 9%.

Collaboration & conference-

in services are composed of

hosted audio, web and

video conferencing.

The standalone hosted

conferencing services

market will continue to

thrive, both as a contributor

to UC bundles and as a

separate unbundled service.

The Asia Pacific market for

hosted audio will grow to

15B minutes by 2014.

Despite varying license

models and reduced prices,

revenues for web

conferencing will have a 5-

Year CAGR of 24%.

WR anticipates most video

services will end up within a

managed services bundle.



o Market share by audio minutes & country – unattended & attended

o Audio price range & average sales price – unattended & attended

o Ranking of market share by service (ex: #1 unattended audio revenue, # 5 web conferencing revenue, etc) and comparison to peers

o 5-year forecast by service type – attended/unattended audio, video bridging, web conferencing

Country-by-country estimates including:

o List and analysis of individual CSPs operating in-country

o Current market size by service – audio, web, video

o Current market size by audio minutes – unattended & attended

o Audio price range and average sales price – unattended & attended

o Ranking of market share by service (ex: #1 unattended audio revenue, # 5 web conferencing revenue, etc) and comparison to peers

o 5-year forecast by service type – attended/unattended audio, video (PSTN& IP), web conferencing

o Summary review of active service providers

It is anticipated that these results, in addition to assisting with in-country strategies, will be newsworthy from a

human-interest angle and will allow clients to create awareness in the press of beneficial market trends to their

business.

B. Summary Review of Providers

WR researched approximately 50 facilities-based CSPs in Asia Pacific for this study. A summary review and

analysis is provided for each vendor at the end of this study.

IMPORTANT TO NOTE: New for the 2010 Asia Pacific study we have changed the following in

our market coverage:

China Country Group is now broken out separately as PRC, Hong Kong, and Taiwan

Southeast Asia Country Group is now just Singapore

New Zealand is not covered in this study and Australia stands alone as a separate market

While we may pick up Malaysia and New Zealand in the future, we are currently unable to

get consistent and defensible market data



Table of Contents

Project Background, Objectives and Market Review

.............................................................................. 3

HIGHLIGHTS .................................................... 3

Asia Pacific Market Overview ................................. 7

Driving Forces in the Market .............................. 8

Outside the market ........................................ 8

Inside the market ........................................... 9

Methodology, Assumptions, and Definitions ......... 12

Methodology .................................................... 12

Assumptions .................................................... 12

General Forecast Assumptions .................... 12

Asia Pacific-Specific Forecast Assumptions . 13

Definitions ....................................................... 14

Asia Pacific .......................................................... 15

Asia Pacific Current Market Size ...................... 15

Asia Pacific Market Share ................................ 16

Australia .............................................................. 22

Australia Current Market Size - Summary Detail

........................................................................ 22

Australia Market Share .................................... 24

People’s Republic of China (PRC)........................ 30

PRC Current Market Size - Summary Detail..... 30

PRC Market Share .......................................... 32

Hong Kong .......................................................... 38

Hong Kong Current Market Size - Summary

Detail ............................................................... 38

Hong Kong Market Share ................................ 40

Taiwan................................................................. 46

Taiwan Current Market Size - Summary Detail . 46

Japan .................................................................. 51

Japanese Current Market Size - Summary Detail

........................................................................ 51

Japanese Market Share ................................... 53

Singapore ............................................................ 59

Singapore Current Market Size - Summary Detail

........................................................................ 59

Singapore Market Share .................................. 61

Korea................................................................... 67

Korean Current Market Size - Summary Detail . 67

Korean Market Share....................................... 69

India .................................................................... 75

Indian Current Market Size - Summary Detail .. 75

Indian Market Share ........................................ 77

Summary Review of Major Asia Pacific CSPs ...... 83

AAPT .............................................................. 85

ACT Teleconferencing ..................................... 86

Arkadin ............................................................ 87

AT&T Conferencing Services ........................... 88

Bharti Airtel...................................................... 90

BSNL .............................................................. 91

BT Global Services (working with BT

Conferencing) .................................................. 92

China Entercom (China Enterprise

Communications Limited) ................................ 94

../../../../../../../../My%20Dropbox/Reports/2010/AP/releases/RE-CSP10-AP-WR-2010%20AP%20CSP%20Study-rel1.docx#_Toc270580090



China Mobile Limited ....................................... 95

China Telecom ................................................ 96

Chorus Call ..................................................... 99

Cisco WebEx ................................................. 101

Citrix Online ................................................... 102

ConferNet (KPCom)....................................... 104

CPCNet Hong Kong Limited .......................... 104

Door Sabha Nigam Limited (DSNL) ............... 105

Eagle Teleconferencing ................................. 106

Express Conferencing ................................... 107

G-NET Integrated Services ............................ 108

IDT Asia ........................................................ 109

InterCall ......................................................... 110

Korea Telecom .............................................. 111

LG U+ (formerly LG Dacom) .......................... 113

Macquarie Telecom ....................................... 114

Microsoft ....................................................... 115

NTT Communications Corporation ................. 116

Optus ............................................................ 117

PCCW Global ................................................ 118

PGi ................................................................ 119

Reliance Communications ............................. 120

Shanghai Shrine ............................................ 121

SingTel (Singapore Telecommunications Limited)

...................................................................... 122

Softbank Telecom (formerly Japan Telecom) . 125

Tata Communications .................................... 127

Tata Teleservices .......................................... 128

Telstra ........................................................... 130

Vantage GVT................................................. 131

Verizon Business ........................................... 132

Wharf T&T ..................................................... 134

Glossary ........................................................ 136

List of Tables ..................................................... 138

List of Figures .................................................... 141

About Wainhouse Research............................... 145

About the Research Team ................................. 145



Methodology, Assumptions, and Definitions

Methodology

Primary and secondary sources of information were used in the development of this report. WR contacted and

interviewed over 50 conferencing and collaboration service providers operating in Asia Pacific. WR collects

quarterly volume and revenue data from over 35 CSPs globally throughout the year, and annual data from the

balance of providers. Market sizing is typically based on data submitted to WR directly by the providers. In some

cases WR has made estimates based on input (estimates, ranges, percentage of growth) from providers and our

insight into the markets.

All revenue statistics discussed in this report are sales of services to end users. Revenues are generally denoted

in millions of US dollars, except for obvious figures, such as average selling prices. We attempt to make our units

clear in all figures and tables.

Numbers contained in the tables may not add exactly due to rounding.

A note about foreign exchange rates (f/x). For this study WR has collected revenues in USDs, GBPs, EUROS

and foreign currency specific to the Nordic countries. When collecting data in foreign currency WR uses the

average f/x rate for the period collected. In 2008 and 2009 – as in any year – currency rates fluctuated. Our

quarterly CSP SpotCheck trending analysis has been using growth comparisons on a constant currency basis for

Q3 and Q4 2009. This study does not use a constant currency basis, but rather provides values at their actual

exchange rate for the period cited. F/x rates for British Pounds and EUROS for 2008 and 2009 are listed below.

Table 4 Foreign Exchange Rates for 2008 & 2009

Currency 2008 2009 % Change

GBP £1.86 £1.57 15.6%

Euro € 1.47 € 1.40 5.2%

Source: Oanda, 4/10

Assumptions

General Forecast Assumptions

The value in a local markets report is that we provide country-specific information. While we believe it is a

valuable exercise to understand Asia Pacific as a whole, we strongly believe that local market characteristics

provide critical insight that varies – often dramatically – country to country. We offer our general market

assumptions below. We encourage readers to contact us for a telephone briefing on the general market and with

specific country interests.

Our 2010 forecast assumes that unified communications will have significant take-up - which began in

2009 and continues on for 10 years. Large MNC’s are beginning with a combination of on-premise and

managed services, but will eventually switch over to more “cloud”-based services where they do not own

or manage the service elements (software, servers, etc.) SMB’s will begin with managed and hosted

services and move toward more hosted, cloud-based services as more fully featured hosted services

become available over time.



WR forecasts that the widespread adoption and use of cloud-based unified communications (UC) will

drive new growth in audio and web conferencing volume (minutes), however, that fixed, per seat UC

pricing will drop average sales prices to the equivalent of $0.015 – 0.020 per minute just beyond the

forecast period. With UC services, while there may be on-net (customer’s network) and off-net (network

service provider’s network) pricing that varies, WR assumes that the average audio conference price will

typically reflect a bridging fee without a network charge. While some providers have fractional cent cost

of services (COS) today, some are at $0.010 COS per minute. Subsequently, audio margins may drop

from the 60-70% range today toward the 40-50% range beginning just out the forecast period (2015).

Our 2010 audio forecast reflects ASPs that include the bridging and the network fee. WR may need to

begin forecasting an additional category with UC audio minutes in the future that do not include the

network fee.

WR client surveys indicate that most organizations planning for, or currently deploying UC, prefer to use a

third party audio & web conferencing service provider within their UC services versus the standard

elements in the UC suite – e.g. InterCall audio conferencing & Cisco WebEx versus Microsoft Audio Dial-

in Conferencing & Live Meeting in Microsoft’s OCS UC suite. In these cases, the client would provide IP

or SIP trunking to the service provider, or access the service off-net – which is the most common access

method today. This forecast assumes that the preference for third-party specialists continues for the

forecast period.

Asia Pacific-Specific Forecast Assumptions

Unattended minute growth will continue to surge, adding 9.0 billion new minutes before the end of the forecast period, with +21% G5 (5-year CAGR) and +22% annual growth for 2010.

Attended minutes will grow modestly during the forecast period with +6% 5-year CAGR and +9% for 2010. Asia Pacific, unlike other mature markets, needs to create a base of attended services, and therefore we forecast some growth as these services come into more markets.

Web conferencing volume will grow significantly in use, and add $143.4M in revenue during the forecast period with +24% 5-year CAGR and 29% for 2010.

Integrated audio and web (bundled service and price) have become increasingly popular as InterCall, Citrix, and others push the value proposition of their bundles. Many CSP’s will follow their example or be left out of new opportunities.

Videoconferencing client sales were very strong in 2009, and the popularity of video in China and Japan does translate into video bridging service revenue for CSPs – contrary to the rest of the world market. However, for the greater region we do not forecast significant revenues from video bridging services at CSPs (+9% 5-year CAGR). We do believe managed video services (not forecast here) for Telepresence and HD group systems have become popular and offer new revenue streams to CSPs with video

management skills.

Local market analysis: WR contacted and conducted telephone interviews, email exchange, and online research

into CSPs operating in Asia Pacific. Revenue and volume data was requested for audio, web, and video services.



Definitions

We define the conferencing service market as multipoint audio, video bridging, and web conferencing. Below we

define each category of service that we forecast:

Attended Audio - Audio conference in which an operator is used to facilitate the call. The operator may or may

not also schedule and set up the call.

Unattended Audio - Audio conference, in which the moderator schedules, sets, up, and facilitates the call. An

operator is not used.

Web Conferencing - A collaborative session hosted by a service provider, which uses a standard web browser or

downloaded client to share an application or to make a remote presentation over the Internet. Voice

communications to accompany the conference or presentation is typically over the public switched network

(revenue would be included in audio) or, in limited cases today, over the IP network.

Video Bridging - Service used to connect more than two videoconferencing endpoints into a conference. Most

video bridging services are operator attended, but increasingly interest is growing in unattended services. The

client or the service provider can conduct invitations and scheduling.

Additional definitions:

CSP – Conferencing / Collaboration Service Provider

ASP – Average Sales Price, also known as ARPU (average rate revenue per unit) – represented in USD cents

Revenue – All revenue represented in millions of US dollars.

Minutes – All minutes represented as millions of minutes.

Rounding – All minutes and revenue are round up when integers past the decimal point are greater than .5,

therefore some totals would appear not to add up. In the example below 4.1 + 129.8 = 133.9, but is rounded up

to 134.0.

Example:

In Millions Attended Unattended Total

Audio Minutes 4.1 129.8 134.0



Korea

Korean Current Market Size - Summary Detail

Table 47. Korean Revenue by Service Type – 2009

In Millions Attended Unattended Total Audio Video Web Total

Revenue FY09 $7.2 $30.9 $38.1 $0.4 $4.4 $42.9

Source: Wainhouse Research, 7/10

Figure 74. Korean % Market Size by Service Type 2009

Total Audio Revenue

89%

Web Conferencing

Revenue

10%

Video Bridging Revenue

1%


Table 48. Korean Audio Minutes – 2009






Figure 75. Korean Attended vs. Unattended Volume

Attended Audio Minutes

7%

Unattended Audio Minutes

93%


Table 49. Korean Audio Price Range & ASPs

Per Minute Attended Unattended

Price Range $0.167-$0.573 $0.094-$0.237

Average $0.212 $0.071




Korean Market Share

Figure 76. Korean Market Share $ by Vendor

SK Telecom

InterCall

ConferNet

Dacom

TeleTogether Others


Table 50. Korean Market Share by Ranking

Korea 2009 Attended Unattended Total Audio Video Web Total

#1 SK Telecom SK Telecom SK Telecom ConferNet SK Telecom SK Telecom

#2 LG Dacom InterCall InterCall LG

Dacom Cisco

WebEx InterCall

#3 ConferNet ConferNet ConferNet InterCall LG Dacom ConferNet

#4 TeleTogether LG Dacom LG Dacom N/m ConferNet LG Dacom

#5 InterCall TeleTogether TeleTogether N/m TeleTogether TeleTogether




Figure 77. Korean Audio Market Share $ by Vendor

SK TelecomInterCall

ConferNet

Dacom

TeleTogetherOthers


Figure 78. Korean Web Market Share $ by Vendor

SK Telecom

Cisco WebEx

LG Dacom

ConferNetTeleTogether

Others




Figure 79. Korean Video Market Share $ by Vendor

ConferNetLG Dacom

InterCall


Table 51. Korean 5-Year Forecast

Korea 2008 2009 2010 2011 2012 2013 2014 G5

Attended Audio Minutes (Mil) 33.9 34.3 36.0 37.1 37.8 38.2 38.2 2%

Unattended Audio Minutes (Mil) 309.0 437.5 546.8 683.5 833.9 1,000.7 1,180.8 22%

Total Audio Minutes (Mil) 343.0 471.7 582.8 720.6 871.7 1,038.9 1,219.0 21%

Attended Audio ASP ($ US) $0.208 $0.212 $0.180 $0.162 $0.146 $0.138 $0.131 -9%

Unattended Audio ASP ($ US) $0.081 $0.071 $0.060 $0.051 $0.043 $0.040 $0.038 -12%

Attended Audio Revenue ($ Mil) $7.1 $7.2 $6.5 $6.0 $5.5 $5.3 $5.0 -7%

Unattended Audio Revenue ($ Mil) $25.1 $30.9 $32.8 $34.9 $36.2 $39.9 $44.8 8%

Total Audio Revenue ($ Mil) $32.2 $38.1 $39.3 $40.9 $41.7 $45.2 $49.8 5%

Web Conferencing Revenue ($ Mil) $3.7 $4.4 $5.5 $6.9 $9.3 $12.0 $15.1 28%

Video Bridging Revenue ($ Mil) $0.4 $0.4 $0.4 $0.4 $0.5 $0.5 $0.5 5%

Total Revenue ($ Mil) $36.3 $42.9 $45.2 $48.2 $51.4 $57.8 $65.4 9%




Table 52. Korean Growth by Service 2008 – 2009

Korea 2008 2009 Growth

Attended Audio Minutes (Mil) 33.9 34.3 1%

Unattended Audio Minutes (Mil) 309.0 437.5 42%

Total Audio Minutes (Mil) 343.0 471.7 38%

Attended Audio ASP ($ US) $0.208 $0.212 2%

Unattended Audio ASP ($ US) $0.081 $0.071 -13%

Attended Audio Revenue ($ Mil) $7.1 $7.2 3%

Unattended Audio Revenue ($ Mil) $25.1 $30.9 23%

Total Audio Revenue ($ Mil) $32.2 $38.1 18%

Web Conferencing Revenue ($ Mil) $3.7 $4.4 20%

Video Bridging Revenue ($ Mil) $0.4 $0.4 0%

Total Revenue ($ Mil) $36.3 $42.9 18%


Figure 80. Korean Attended & Unattended Audio Volume

0.0

200.0

400.0

600.0

800.0

1,000.0

1,200.0

1,400.0

2009 2010 2011 2012 2013 2014

Min

ute

s (M

il)

Attended Audio Minutes (Mil) Unattended Audio Minutes (Mil)




Figure 81. Korean Attended & Unattended Audio ASPs

$0.000

$0.050

$0.100

$0.150

$0.200

$0.250

2009 2010 2011 2012 2013 2014

Aud

io A

SP

($ U

S)

Attended Audio ASP ($ US) Unattended Audio ASP ($ US)


Figure 82. Korean Audio Revenue Forecast (000’s)

$0.0

$10.0

$20.0

$30.0

$40.0

$50.0

$60.0

2009 2010 2011 2012 2013 2014

Aud

io R

evenue (

Mil

$ U

S)

Attended Audio Revenue ($ Mil) Unattended Audio Revenue ($ Mil)

Total Audio Revenue ($ Mil)




Figure 83. Korean Web Conferencing $ Forecast

$0.0

$2.0

$4.0

$6.0

$8.0

$10.0

$12.0

$14.0

$16.0

2009 2010 2011 2012 2013 2014

Web

Co

nfe

rencin

g R

evenue (

Mil

$ U

S)

Web Conferencing Revenue ($ Mil)


Figure 84. Korean Video Bridging $ Forecast

$0.0

$0.1

$0.2

$0.3

$0.4

$0.5

$0.6

2009 2010 2011 2012 2013 2014

Vid

eo

Brid

gin

g R

evenue (

Mil

$ U

S)

Video Bridging Revenue ($ Mil)




Korea

Korean Current Market Size - Summary Detail

Table 47. Korean Revenue by Service Type – 2009

In Millions Attended Unattended Total Audio Video Web Total

Revenue FY09 $7.2 $30.9 $38.1 $0.4 $4.4 $42.9


Figure 74. Korean % Market Size by Service Type 2009

Total Audio Revenue

89%

Web Conferencing

Revenue

10%

Video Bridging Revenue

1%


Table 48. Korean Audio Minutes – 2009






Figure 75. Korean Attended vs. Unattended Volume

Attended Audio Minutes

7%

Unattended Audio Minutes

93%


Table 49. Korean Audio Price Range & ASPs

Per Minute Attended Unattended

Price Range $0.167-$0.573 $0.094-$0.237

Average $0.212 $0.071




Korean Market Share

Figure 76. Korean Market Share $ by Vendor

SK Telecom

InterCall

ConferNet

Dacom

TeleTogether Others


Table 50. Korean Market Share by Ranking

Korea 2009 Attended Unattended Total Audio Video Web Total

#1 SK Telecom SK Telecom SK Telecom ConferNet SK Telecom SK Telecom

#2 LG Dacom InterCall InterCall LG

Dacom Cisco

WebEx InterCall

#3 ConferNet ConferNet ConferNet InterCall LG Dacom ConferNet

#4 TeleTogether LG Dacom LG Dacom N/m ConferNet LG Dacom

#5 InterCall TeleTogether TeleTogether N/m TeleTogether TeleTogether




Figure 77. Korean Audio Market Share $ by Vendor

SK TelecomInterCall

ConferNet

Dacom

TeleTogetherOthers


Figure 78. Korean Web Market Share $ by Vendor

SK Telecom

Cisco WebEx

LG Dacom

ConferNetTeleTogether

Others




Figure 79. Korean Video Market Share $ by Vendor

ConferNetLG Dacom

InterCall


Table 51. Korean 5-Year Forecast

Korea 2008 2009 2010 2011 2012 2013 2014 G5

Attended Audio Minutes (Mil) 33.9 34.3 36.0 37.1 37.8 38.2 38.2 2%

Unattended Audio Minutes (Mil) 309.0 437.5 546.8 683.5 833.9 1,000.7 1,180.8 22%

Total Audio Minutes (Mil) 343.0 471.7 582.8 720.6 871.7 1,038.9 1,219.0 21%

Attended Audio ASP ($ US) $0.208 $0.212 $0.180 $0.162 $0.146 $0.138 $0.131 -9%

Unattended Audio ASP ($ US) $0.081 $0.071 $0.060 $0.051 $0.043 $0.040 $0.038 -12%

Attended Audio Revenue ($ Mil) $7.1 $7.2 $6.5 $6.0 $5.5 $5.3 $5.0 -7%

Unattended Audio Revenue ($ Mil) $25.1 $30.9 $32.8 $34.9 $36.2 $39.9 $44.8 8%

Total Audio Revenue ($ Mil) $32.2 $38.1 $39.3 $40.9 $41.7 $45.2 $49.8 5%

Web Conferencing Revenue ($ Mil) $3.7 $4.4 $5.5 $6.9 $9.3 $12.0 $15.1 28%

Video Bridging Revenue ($ Mil) $0.4 $0.4 $0.4 $0.4 $0.5 $0.5 $0.5 5%

Total Revenue ($ Mil) $36.3 $42.9 $45.2 $48.2 $51.4 $57.8 $65.4 9%




Table 52. Korean Growth by Service 2008 – 2009

Korea 2008 2009 Growth

Attended Audio Minutes (Mil) 33.9 34.3 1%

Unattended Audio Minutes (Mil) 309.0 437.5 42%

Total Audio Minutes (Mil) 343.0 471.7 38%

Attended Audio ASP ($ US) $0.208 $0.212 2%

Unattended Audio ASP ($ US) $0.081 $0.071 -13%

Attended Audio Revenue ($ Mil) $7.1 $7.2 3%

Unattended Audio Revenue ($ Mil) $25.1 $30.9 23%

Total Audio Revenue ($ Mil) $32.2 $38.1 18%

Web Conferencing Revenue ($ Mil) $3.7 $4.4 20%

Video Bridging Revenue ($ Mil) $0.4 $0.4 0%

Total Revenue ($ Mil) $36.3 $42.9 18%


Figure 80. Korean Attended & Unattended Audio Volume

0.0

200.0

400.0

600.0

800.0

1,000.0

1,200.0

1,400.0

2009 2010 2011 2012 2013 2014

Min

ute

s (M

il)

Attended Audio Minutes (Mil) Unattended Audio Minutes (Mil)




Figure 81. Korean Attended & Unattended Audio ASPs

$0.000

$0.050

$0.100

$0.150

$0.200

$0.250

2009 2010 2011 2012 2013 2014

Aud

io A

SP

($ U

S)

Attended Audio ASP ($ US) Unattended Audio ASP ($ US)


Figure 82. Korean Audio Revenue Forecast (000’s)

$0.0

$10.0

$20.0

$30.0

$40.0

$50.0

$60.0

2009 2010 2011 2012 2013 2014

Aud

io R

evenue (

Mil

$ U

S)

Attended Audio Revenue ($ Mil) Unattended Audio Revenue ($ Mil)

Total Audio Revenue ($ Mil)




Figure 83. Korean Web Conferencing $ Forecast

$0.0

$2.0

$4.0

$6.0

$8.0

$10.0

$12.0

$14.0

$16.0

2009 2010 2011 2012 2013 2014

Web

Co

nfe

rencin

g R

evenue (

Mil

$ U

S)

Web Conferencing Revenue ($ Mil)


Figure 84. Korean Video Bridging $ Forecast

$0.0

$0.1

$0.2

$0.3

$0.4

$0.5

$0.6

2009 2010 2011 2012 2013 2014

Vid

eo

Brid

gin

g R

evenue (

Mil

$ U

S)

Video Bridging Revenue ($ Mil)




Summary Review of Major Asia Pacific CSPs

Each provider name links to their write-up. Control + click on provider name to be linked to review.

Table 59. Listing of providers by country AUS Japan PRC Hong Kong Taiwan Singapore India Korea

263 Network Communications x

AAPT x

ACT Teleconferencing x x x x

Arkadin x x x x x x x x

AT&T Conferencing Services x x x x x x x x

Bharti Airtel x

BSNL x

BT Global Services x x x x x x x x

China Entercom x

China Mobile Limited x

China Telecom x

China Unicom Limited x

Chorus Call x x

Chunghwa Telecom x x x

Cisco WebEx x x x x x x x x

Citrix Online x x x

ConferNet x

CPCNet x x x x x

DSNL x

Eagle Teleconferencing x

Express Conferencing x

G-NET x

IDT Asia x x x

InterCall x x x x x x x

Korea Telecom x

LG U+ (formerly LG Dacom) x

Macquarie Telecom x x x

Microsoft x x x x x x x x

NTT x x x x x

Optus x

PCCW x x x

PGi x x x x x x x x

Reliance Communications x

Shanghai Shrine x

SingTel x x x x x

SK Telecom x

Softbank Telecom x x x x x

StarHub x

Tata Communications x x

Tata Teleservices x

TeleTogether x

Telstra x

Vantage x

VerizonBusiness x x x x x x x x

Wharf T&T x x x



Glossary

Bluetooth: A short-range transmission technology for multiple device networking

CAGR: Compounded annual growth rate.

Dual-Mode Phone: A wireless handset that operates on both 802.11 and cellular frequencies.

Endpoint: A video-enabled device or a telephone handset. May be a group system or personal.

Firewall: An integrated collection of security measures designed to prevent unauthorized electronic access to a

networked computer system. Firewalls typically reside within a network routing device or a special security device.

Fixed/Mobile Convergence: A term that suggests the merging of wired and wireless communications such that

they appear to the user as part of a single system that enables seamless roaming across the two domains.

FMC: Fixed mobile convergence.

Gatekeeper: A software application or appliance that provides address translation, registration, call control,

directory services and bandwidth management functions. The gatekeeper may also track usage and thereby

provide some level of support for billing functions.

Gateway: A device that provides the needed protocol and algorithm conversions in order to connect endpoints on

one network with endpoints on another network.

G5: 5-year Compounded annual growth rate.

IM: Instant messaging. A form of electronic communication which involves immediate correspondence between

two or more users who are all online simultaneously.

IMS: IP multimedia subsystem. A standardized next-generation networking (NGN) architecture for telecom

operators that provides mobile and fixed multimedia services.

IM Server: Software running on a central computer that enables the exchange of instant messages between

clients.

IP: Internet protocol.

IP PBX: A PBX capable of attaching to IP-based phones and other IP devices and sending calls via IP networks.

MCU: Multipoint control unit. A device that receives audio and video from video endpoints. After mixing the

audio the device will send back audio and voice-activated switching video or continuous presence video to each

video endpoint.

PBX: Private branch exchange. Telephone switching equipment that resides in a private business instead of

within the telephone company network.

PSTN: Public switched telephone networks.

Presence: The ability to know a user’s status (e.g., online, on phone, out of office, etc.) before attempting to

communicate with them.

SIP: Session initiation protocol. A peer-to-peer protocol for setting up IP phone calls.

http://en.wikipedia.org/wiki/Next_Generation_Networking

http://en.wikipedia.org/wiki/Telco

http://en.wikipedia.org/wiki/Telco

http://en.wikipedia.org/wiki/Multimedia



SIP Trunking: Enables the transport of voice traffic via public IP networks rather than traditional voice

alternatives (e.g., T1).

SIMPLE: SIP for IM and presence leveraging extensions. Extensions to SIP used for interconnecting IM

services.

Telepresence: A videoconferencing solution that provides illusion that the remote party is in the same room.

Traditional Voicemail: Refers to older systems that provide voicemail only and require tightly integrated,

vendor-specific hardware, as well as software.

Unified Communications: The seamless combination of voice, data, and video into single, real-time systems for

communicating anytime, anywhere.

Unified messaging/unified messaging-capable (UM/UM-capable): UM/UM-capable systems are defined as

systems capable of combining voice, email, and fax, although often such systems are used primarily for voicemail

today.

VoIP: Voice over IP. A method of transmitting a conversation IP networks instead of conventional telephone

lines by converting the audio into digital data, dividing the data into IP packets, and sending the packets over an

IP network to an IP device at the other end.

VoWLAN: Voice over a wireless local area network.

Web Conferencing Server: Software running on a central computer that enables workstations to exchange

slides, application views, and other data in real-time with other workstations.



List of Tables

Table 1. Asia Pacific Annual Growth Comparisons – 2008 actual versus 2009 actual ...................................... 7

Table 2. Asia Pacific 2009 Forecast versus 2009 Actual (minutes & revenue in millions) ................................. 7

Table 3. Forecast of Services Transition to Unified Communications ............................................................. 11

Table 4 Foreign Exchange Rates for 2008 & 2009 ....................................................................................... 12

Table 5. Asia Pacific Revenue by Service Type – 2009 ................................................................................. 15

Table 6. Asia Pacific Audio Minutes – 2009................................................................................................... 15

Table 7. Asia Pacific Audio Price Range & ASPs .......................................................................................... 15

Table 8. Asia Pacific - Country Market Share by Service ............................................................................... 16

Table 9. Asia Pacific - Country Market Share by Audio Minutes .................................................................... 17

Table 10. Asia Pacific Market 5-Year Forecast ................................................................................................ 18

Table 11. Asia Pacific Growth by Service 2008 – 2009.................................................................................... 19

Table 12. Australian Revenue by Service Type – 2009 ................................................................................... 22

Table 13. Australian Audio Minutes – 2009 ..................................................................................................... 22

Table 14. Australian Audio Price Range & ASPs ............................................................................................. 23

Table 15. Australian Market Share by Ranking ............................................................................................... 24

Table 16. Australian 5-Year Forecast .............................................................................................................. 26

Table 17. Australian Growth by Service 2008 – 2009 ...................................................................................... 27

Table 18. PRC Revenue by Service Type – 2009 ........................................................................................... 30

Table 19. PRC Audio Minutes – 2009 ............................................................................................................. 30

Table 20. PRC Audio Price Range & ASPs ..................................................................................................... 31

Table 21. PRC Market Share by Ranking........................................................................................................ 32

Table 22. PRC 5-Year Forecast ...................................................................................................................... 34

Table 23. PRC Growth by Service 2008 – 2009 .............................................................................................. 35

Table 24. Hong Kong Revenue by Service Type – 2009 ................................................................................. 38

Table 25. Hong Kong Audio Minutes – 2009 ................................................................................................... 38



Table 26. Hong Kong Audio Price Range & ASPs ........................................................................................... 39

Table 27. Hong Kong Market Share by Ranking.............................................................................................. 40

Table 28. Hong Kong 5-Year Forecast ............................................................................................................ 42

Table 29. Hong Kong Growth by Service 2008 – 2009 .................................................................................... 43

Table 30. Taiwan Revenue by Service Type – 2009........................................................................................ 46

Table 31. Taiwan Audio Minutes – 2009 ......................................................................................................... 46

Table 32. Taiwan Audio Price Range & ASPs ................................................................................................. 47

Table 33. Taiwan 5-Year Forecast .................................................................................................................. 47

Table 34. Taiwan Growth by Service 2008 – 2009 .......................................................................................... 48

Table 35. Japanese Revenue by Service Type – 2009 .................................................................................... 51

Table 36. Japanese Audio Minutes – 2009 ..................................................................................................... 51

Table 37. Japanese Audio Price Range & ASPs ............................................................................................. 52

Table 38. Japanese Market Share by Ranking ................................................................................................ 53

Table 39. Japanese 5-Year Forecast .............................................................................................................. 55

Table 40. Japanese Growth by Service 2008 – 2009 ...................................................................................... 56

Table 41. Singapore Revenue by Service Type – 2009 ................................................................................... 59

Table 42. Singapore Audio Minutes – 2009 ..................................................................................................... 59

Table 43. Singapore Audio Price Range & ASPs ............................................................................................ 60

Table 44. Singapore Market Share by Ranking ............................................................................................... 61

Table 45. Singapore 5-Year Forecast ............................................................................................................. 63

Table 46. Singapore Growth by Service 2008 – 2009 ...................................................................................... 64

Table 47. Korean Revenue by Service Type – 2009........................................................................................ 67

Table 48. Korean Audio Minutes – 2009 ......................................................................................................... 67

Table 49. Korean Audio Price Range & ASPs ................................................................................................. 68

Table 50. Korean Market Share by Ranking .................................................................................................... 69

Table 51. Korean 5-Year Forecast .................................................................................................................. 71

Table 52. Korean Growth by Service 2008 – 2009 .......................................................................................... 72



Table 53. Indian Revenue by Service Type – 2009 ......................................................................................... 75

Table 54. Indian Audio Minutes – 2009 ........................................................................................................... 75

Table 55. Indian Audio Price Range & ASPs ................................................................................................... 76

Table 56. Indian Market Share by Ranking ..................................................................................................... 77

Table 57. Indian 5-Year Forecast .................................................................................................................... 79

Table 58. Indian Growth by Service 2008 – 2009 ............................................................................................ 80

Table 59. Listing of providers by country ......................................................................................................... 83



List of Figures

Figure 1. New IP Ports Installed – CSP versus UC ON-Premise ..................................................................... 10

Figure 2. Forecast of Services Transition to Unified Communications ............................................................. 11

Figure 3. Asia Pacific % Market Size by Service Type 2009 ........................................................................... 15

Figure 4. Asia Pacific Total Market Share by Country ..................................................................................... 16

Figure 5. Asia Pacific Market Share by Audio Minutes .................................................................................... 17

Figure 6. Asia Pacific $ Market Share by Vendor ............................................................................................ 18

Figure 7. Asia Pacific Attended & Unattended Audio Volume ......................................................................... 19

Figure 8. Asia Pacific Attended & Unattended Audio ASPs............................................................................. 20

Figure 9. Asia Pacific Audio Revenue Forecast (000’s) .................................................................................. 20

Figure 10. Asia Pacific Web Conferencing $ Forecast ...................................................................................... 21

Figure 11. Asia Pacific Video Bridging $ Forecast ............................................................................................ 21

Figure 12. Australian % Market Size by Service Type 2009 .............................................................................. 22

Figure 13. Australian Attended vs. Unattended Volume .................................................................................... 23

Figure 14. Australian Market Share $ by Vendor .............................................................................................. 24

Figure 15. Australian Audio Market Share $ by Vendor .................................................................................... 25

Figure 16. Australian Web Market Share $ by Vendor ...................................................................................... 25

Figure 17. Australian Video Market Share $ by Vendor .................................................................................... 26

Figure 18. Australian Attended & Unattended Audio Volume ............................................................................ 27

Figure 19. Australian Attended & Unattended Audio ASPs ............................................................................... 28

Figure 20. Australian Audio Revenue Forecast (000’s) ..................................................................................... 28

Figure 21. Australian Web Conferencing $ Forecast......................................................................................... 29

Figure 22. Australian Video Bridging $ Forecast ............................................................................................... 29

Figure 23. PRC % Market Size by Service Type 2009 ...................................................................................... 30

Figure 24. PRC Attended vs. Unattended Volume ............................................................................................ 31



Figure 25. PRC Market Share $ by Vendor ...................................................................................................... 32

Figure 26. PRC Audio Market Share $ by Vendor ............................................................................................ 33

Figure 27. PRC Web Market Share $ by Vendor .............................................................................................. 33

Figure 28. PRC Video Market Share $ by Vendor ............................................................................................ 34

Figure 29. PRC Attended & Unattended Audio Volume .................................................................................... 35

Figure 30. PRC Attended & Unattended Audio ASPs ....................................................................................... 36

Figure 31. PRC Audio Revenue Forecast (000’s) ............................................................................................. 36

Figure 32. PRC Web Conferencing $ Forecast ................................................................................................. 37

Figure 33. PRC Video Bridging $ Forecast ....................................................................................................... 37

Figure 34. Hong Kong % Market Size by Service Type 2009 ............................................................................ 38

Figure 35. Hong Kong Attended vs. Unattended Volume .................................................................................. 39

Figure 36. Hong Kong Market Share $ by Vendor ............................................................................................ 40

Figure 37. Hong Kong Audio Market Share $ by Vendor .................................................................................. 41

Figure 38. Hong Kong Web Market Share $ by Vendor .................................................................................... 41

Figure 39. Hong Kong Video Market Share $ by Vendor .................................................................................. 42

Figure 40. Hong Kong Attended & Unattended Audio Volume .......................................................................... 43

Figure 41. Hong Kong Attended & Unattended Audio ASPs ............................................................................. 44

Figure 42. Hong Kong Audio Revenue Forecast (000’s) ................................................................................... 44

Figure 43. Hong Kong Web Conferencing $ Forecast....................................................................................... 45

Figure 44. Hong Kong Video Bridging $ Forecast ............................................................................................. 45

Figure 45. Taiwan % Market Size by Service Type 2009 .................................................................................. 46

Figure 46. Taiwan Attended vs. Unattended Volume ........................................................................................ 47

Figure 47. Taiwan Attended & Unattended Audio Volume ................................................................................ 48

Figure 48. Taiwan Attended & Unattended Audio ASPs ................................................................................... 49

Figure 49. Taiwan Audio Revenue Forecast (000’s) ......................................................................................... 49

Figure 50. Taiwan Web Conferencing $ Forecast ............................................................................................. 50

Figure 51. Taiwan Video Bridging $ Forecast ................................................................................................... 50



Figure 52. Japanese % Market Size by Service Type 2009 .............................................................................. 51

Figure 53. Japanese Attended vs. Unattended Volume .................................................................................... 52

Figure 54. Japanese Market Share $ by Vendor............................................................................................... 53

Figure 55. Japanese Audio Market Share $ by Vendor ..................................................................................... 54

Figure 56. Japanese Web Market Share $ by Vendor ...................................................................................... 54

Figure 57. Japanese Video Market Share $ by Vendor ..................................................................................... 55

Figure 58. Japanese Attended & Unattended Audio Volume ............................................................................ 56

Figure 59. Japanese Attended & Unattended Audio ASPs ............................................................................... 57

Figure 60. Japanese Audio Revenue Forecast (000’s) ..................................................................................... 57

Figure 61. Japanese Web Conferencing $ Forecast ......................................................................................... 58

Figure 62. Japanese Video Bridging $ Forecast ............................................................................................... 58

Figure 63. Singapore % Market Size by Service Type 2009 ............................................................................. 59

Figure 64. Singapore Attended vs. Unattended Volume ................................................................................... 60

Figure 65. Singapore Market Share $ by Vendor .............................................................................................. 61

Figure 66. Singapore Audio Market Share $ by Vendor .................................................................................... 62

Figure 67. Singapore Web Market Share $ by Vendor ...................................................................................... 62

Figure 68. Singapore Video Market Share $ by Vendor .................................................................................... 63

Figure 69. Singapore Attended & Unattended Audio Volume............................................................................ 64

Figure 70. Singapore Attended & Unattended Audio ASPs ............................................................................... 65

Figure 71. Singapore Audio Revenue Forecast (000’s) .................................................................................... 65

Figure 72. Singapore Web Conferencing $ Forecast ........................................................................................ 66

Figure 73. Singapore Video Bridging $ Forecast .............................................................................................. 66

Figure 74. Korean % Market Size by Service Type 2009 .................................................................................. 67

Figure 75. Korean Attended vs. Unattended Volume ........................................................................................ 68

Figure 76. Korean Market Share $ by Vendor .................................................................................................. 69

Figure 77. Korean Audio Market Share $ by Vendor......................................................................................... 70

Figure 71. Korean Web Market Share $ by Vendor .......................................................................................... 70



Figure 79. Korean Video Market Share $ by Vendor......................................................................................... 71

Figure 80. Korean Attended & Unattended Audio Volume ................................................................................ 72

Figure 81. Korean Attended & Unattended Audio ASPs ................................................................................... 73

Figure 82. Korean Audio Revenue Forecast (000’s) ......................................................................................... 73

Figure 83. Korean Web Conferencing $ Forecast ............................................................................................. 74

Figure 84. Korean Video Bridging $ Forecast ................................................................................................... 74

Figure 85. Indian % Market Size by Service Type 2009 .................................................................................... 75

Figure 86. Indian Attended vs. Unattended Volume .......................................................................................... 76

Figure 87. Indian Market Share $ by Vendor .................................................................................................... 77

Figure 88. Indian Audio Market Share $ by Vendor .......................................................................................... 78

Figure 89. Indian Web Market Share $ by Vendor ............................................................................................ 78

Figure 90. Indian Video Market Share $ by Vendor .......................................................................................... 79

Figure 91. Indian Attended & Unattended Audio Volume .................................................................................. 80

Figure 92. Indian Attended & Unattended Audio ASPs ..................................................................................... 81

Figure 93. Indian Audio Revenue Forecast (000’s) ........................................................................................... 81

Figure 94. Indian Web Conferencing $ Forecast............................................................................................... 82

Figure 95. Indian Video Bridging $ Forecast ..................................................................................................... 82



Wainhouse Research Offices

North America

Massachusetts Headquarters +1.781.934.6165 Boston +1.617.975.0297 Atlanta +1.770.408.0460 Tampa +1.941.924.3910 Austin +1.512.451.4088 Salt Lake City +1.435.563.2532

Asia/Pacific

Beijing +86 13 9109 78803

Europe/Middle East/Africa

London +44.118.973.7424 +44.113.420.6159

About Wainhouse Research Wainhouse Research provides insight and intelligence into the global markets for audio, web (data), and video conferencing, real-time Unified Communications, enterprise streaming and webcasting, and enterprise social networking. The company publishes public and private studies, speaks at industry events and private company events, and provides both strategic consulting to industry vendors as well as end user organizations. Wainhouse Research conferences in the US and Europe provide a forum for the industry to discuss critical issues for industry growth. For more information see: www.wainhouse.com.

About the Research Team Marc F. Beattie is the Managing Partner and and Co-Manager of the Unified Collaboration Practice at Wainhouse

Research, LLC. Marc’s area of expertise is hosted and managed collaboration services. Marc is a member of Gerson Lehrman Group's The Councils of Advisors and Vista Research's Society of Industry Leaders through which he advises worldwide financial clients on technology companies and trends. He has authored public and private reports on product strategies, distribution structures, emerging technologies and industry applications. Marc is the principle author of CSP SpotCheck, the three-volume CSP Market Forecast & Provider Review for North America, Europe, and Asia Pacific, the three-volume Addressable CSP Markets study for North America, Europe, and Asia Pacific, and the Emerging CSP Markets study. He is a featured speaker and moderator at industry conferences and private company events - specializing on the future impact of current technology developments. Marc is the conference director for WR’s CSP Summit, an annual one day event for CSPs and their partners. He regularly consults with end users, established vendors, emerging companies, and the financial community. Prior to joining Wainhouse Research Marc was an early member of PictureTel and Polycom - holding positions in product management, business development and sales management - and spent 13 years working within the industry. He has been an independent analyst and consultant since 1998. He can be reached at [email protected].

http://www.wainhouse.com/




E. Brent Kelly is a Senior Analyst and Partner at Wainhouse Research and Co-Manager of the Unified

Collaboration Practice. Brent’s area of expertise is Unified Communication products and services. He has authored numerous reports and articles on unified communications including unified communications as a service, mobile unified communications solutions, detailed reviews of Microsoft’s UC strategy as embodied by Office Communications Server, IBM Lotus Sametime and IBM Lotus’ UC

2 Strategy, and Telephony-Based Unified

Communications. He has also written reports about migrating to IP communications, video network service providers, and the collaborative reseller channel. Dr. Kelly has authored articles for Business Communications Review Magazine, NoJitter.com, and he has taught workshops in North and South America, Europe, and Australia as well as at major industry events such as VoiceCon. With 22 years experience in developing and marketing highly technical products, Brent has served as an executive in a manufacturing firm where he developed and implemented a manufacturing, marketing, and channel strategy that helped land national accounts at major retailers. Previously, he was part of the team that built the devices Intel used to test their Pentium microprocessors. He has also led teams developing real-time data acquisition and control systems, and adaptive intelligent design systems for Schlumberger. Brent has worked for several other multinational companies including Conoco and Monsanto. Dr. Kelly has a Ph.D. in chemical engineering from Texas A&M and a B.S. in chemical engineering from Brigham Young University. He can be reached at [email protected].

Stacy Austin-Li specializes in market research and consulting related to Asia and China. Based in Beijing and

fluent in Chinese, Stacy has worked more than ten years with the Asian marketplace accumulating expertise in localization of sales & marketing strategies, cross-cultural communication, and training. She is primary author of WR's recent reports entitled Visual Communications in China: Navigating the Crossroads and China Rich Media Conferencing Channel Network Guide: Locating Solutions and Partners in the Middle Kingdom. Stacy consults with both China-based companies who are expanding into new markets and international companies entering the China market. Ms. Austin-Li holds an M.A. in International Relations from the University of Hawaii, where she was an Asia Pacific Scholar. Kristen Priest is a Research Assistant at Wainhouse Research, LLC. Kristen has been involved with numerous

qualitative and quantitative projects within WR and regularly communicates with WR research targets in Europe, North America, and Asia Pacific.

Copyright Wainhouse Research 2010. All rights reserved.

Reproduction in whole or in part is prohibited without written permission from Wainhouse Research.

This report is the property of Wainhouse Research, and is made available to a restricted number of clients only upon these terms and conditions. The

contents of this report represent the interpretation and analysis of statistics and information that is not generally available to the public. The information

contained in this report is believed to be reliable but is not guaranteed as to its accuracy or completeness. Wainhouse Research reserves all rights herein.

Reproduction or disclosure in whole or in part to parties other than the Wainhouse Research client who is the original subscriber to this report is permitted

only with the written and express consent of Wainhouse Research. This report shall be treated at all times as a confidential and proprietary document for

internal use only. Wainhouse Research reserves the right to cancel your subscription or contract in full if its information is copied or distributed to other

divisions of the subscribing company without the written approval of Wainhouse Research.


2010 Asia Pacific CSP Market Forecast & Provider Reviews

Documents

Transcript of 2010 Asia Pacific CSP Market Forecast & Provider Reviews