Rue du 19 mars 196259770 Marly - France

Tel: +33 (0) 3 27 23 64 00 - Fax: +33 (0) 3 27 45 17 97

www.lyreco.comwww.lyreco.com

Excellence Fanatical attention to detail makes our service best of class

OURVALUES

Lyreco’s Values are embedded throughout the whole Group and

translate perfectly our focus, commitment and spirit.

Respect The element that makes Lyreco a trusted partner and a rewarding workplace

Passion The fuel for our never ending quest for excellence

Professionalism The know-how of our people enables us to deliver consistent value to our customers

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Respect The element that makes Lyreco a trusted partner and a rewarding workplace

ContentsBusiness pages 4-5

On line ordering page 6

Services page 7

Teams pages 8-9

Customer service page 10

Corporate accounts department page 11

Products pages 12-13

Logistic capabilities page 14

Charity actions page 15

Corporate responsibility pages 16-17

References page 18

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Our purpose:WE WANT TO BE THE REFERENCETHAT THE BUSINESS

COMMUNITY TURNS TO FOR OFFICE SUPPLIES SOLUTIONS.

We have a global vision and the appropriate competitive enablers that large international companies are looking for whenit comes to the management of global purchasing portfolios ofoffice supplies.

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10,000 employees and 31 distribution centres (400,000 m2)

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Your office...5 strategic partners In addition to the extensive markets covered by Lyreco, we have also formed strategic sales alliances with 5 partners: Askul, OfficeMax, Officepro, Office Products Depot and, Waltons. These alliances allow us to better serve our international clients with a presence in Japan, Mexico, United States, Taiwan, New Zealand and Southern Africa.

Lyreco

Lyreco Partners: Askul OfficeMax Officepro Office Product Depot Waltons

Your office... ...our world

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27 countries

10,000 employees

6,000 stocked

products 60,000 orders /day

400,000 m2

of distribution centres

255,000 boxes delivered everyday

ISO 9001 ISO 14001 accreditations

Key figures

1,700 vans and drivers

Active in 27 countries in 5 continents, Lyreco ranks amongst the first worldwide distributor of office supplies.Well attuned to varying needs of each separate market, the focus for all the group subsidiaries remains the customer. Lyreco’s strategy is founded on common strengths and shared systems. Pooling the expertise of its subsidiaries, the Group is able to offer international customers an identical range of services throughout the world.

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You are interested in e-Procurement?We have the right personnel to support your vision and approach. Get your punch-out in 5 minutes and your e-invoices in maximum 8 weeks and all without any additional charges. You have bespoke formats and you need a Global roll-out? We have experts that will ensure a smooth project transition. Ask your sales Representative for a presentation of our e-Business capabilities and get in touch with our e-Business experts.

A well-known and recognised E-procurement expertise

The best way to order and manage your office supplies on line

On line Ordering www.lyreco.com/OLO

24/7 availability 100 % real time Free and secure access Same tool in all countries Real time stock availability Users management View history of all orders

Exclusive Web promotion Specific consumable research tool Material Safety Data Sheets availability

For any OLO demo you can visit our website: www.lyreco.com/OLO

Product code search

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First class service...Effective solutions

Key words search engine for fast

navigation

Easy and fast consumablesearch engine, find your

cartridges in 3 clicks!

Navigation throughthe product categories

or the advanced search feature

On line Ordering www.lyreco.com/OLO

PERSONAL SERVICE AND ADVICE. Your dedicated Sales Representative will work with you to tailor solutions to meet your needs from product selection to electronic procurement.

ExTENSIVE RANgE, TOP BRANDS. Around 6,000 leading office supply products IN STOCK and ready to deliver direct to your business next day.

NExT DAY DELIVERY. With our own state-of-the-art distribution network we deliver over 255,000 boxes throughout the world daily with 99,4% service rate. VALUE FOR MONEY.

For guaranteed quality you can count on at prices you will appreciate, we offer Lyreco’s own brand of office products.

PROVEN TRACk RECORD. Founded in 1926 in France, Lyreco has built a reputation for customer satisfaction that has driven its expansion all over the world.

FULL RANgE OF HIgH PERFORMANCE ORDERINg METHODS. From phone to fax, to the internet with our online catalogue: OLO.

gUARANTEED qUALITY AND ENVIRONMENT COMMITMENT. Our subsidiaries are certified ISO 9001 and ISO 14001 because you deserve the best.

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First class service...Effective solutions

In an industry where service expectations are exceedingly high and promises are often higher, we ensure the people we employ canand will make a difference.We genuinely believe our people make the difference through their belief and support of our very clear values and objectives.

Recruiting the best people available. Training people to the highest possible standards. Instilling a sense of pride. Ensuring every individual understands the role

they play in delivering the customer requirements.

Our teams are passionate, in everything they do, their aim is to put ¨you¨ as the customer first.

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Dedicated teamsfocus on customersIn order to provide the best possible service, we have developed a highly responsive organisation that adapts readily to each individual customer’s needs. Orders are placed by the Customer Service Teams who respond instantly with any additional information requested by the customer.The Delivery staff then see to it that the products are dispatched at the right time and to the right location.

...exceptional peopleOur teams...

SALES REPRESENTATIVE

CUSTOMER SERVICE ADVISER

CUSTOMER

DELIVERY PERSON

A PREFERRED PARTNERAND A gLOBAL CONTRACT

FOR YOUR COMPANIESWORLDWIDE

YOUR COMPANY

OURSUBSIDIARY

YOURSUBSIDIARY

OURSUBSIDIARY

YOURSUBSIDIARY

OURSUBSIDIARY

YOURSUBSIDIARY

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An international teams for aninternational serviceBy consolidating our common strengths, we have built a powerful network capable of working side-by-side with international customers. When you want to structure a global contract and guarantee the best level of services and the same quality of products for all your companies worldwide, Lyreco is the right partner.

...exceptional people

Committed customer service teams

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Our professional customer service centres are always available to look after any day to day orders, questions or support requirements you might have. An instant personal response is always just a phone call away!

Answer yourcatalogue requests

Provide you withdelivery and invoiceinformation

Process your productsreturn requests

Our teams and systems are sized to ensure a fully qualified person answers your call within three rings.

Our tools ensure traceability of orders, deliveries, invoices, requests and claims.

Our teams apply a single service standard by using the same processes in every country.

Our advisers are your points of entry to any Lyreco department to facilitate your relationship with us.

Provide you with product information

Take your order

Help you with OLO

Update your current account status

You can expect your Lyreco customer service adviser to personnally and efficiently:

Our goal: provide smooth end-user experience

Corporate accounts department

The Lyreco Group approach ensures you benefit from:

Expert product sourcing global buying power Financial security and stability group expertise and knowledge Local knowledge, support and service

As a business we pride ourselves on giving you the highest standard of account management. We have split our structure into field and corporate size to ensure a best fit for all size of customers.

As a corporate customers you are the main part of our activity and have led to dedicated resource being created in each country. We have built our corporate team in order to deliver the highest levels of satisfaction possible to our most demanding customers. Our account base is broken down into specific sectors to ensure all are offered the very best account management resource: Public/International...

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Answer yourcatalogue requests

Provide you withdelivery and invoiceinformation

Process your productsreturn requests

Our teams and systems are sized to ensure a fully qualified person answers your call within three rings.

Our tools ensure traceability of orders, deliveries, invoices, requests and claims.

Our teams apply a single service standard by using the same processes in every country.

Our advisers are your points of entry to any Lyreco department to facilitate your relationship with us.

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Lyreco has developed an extensive range of OWN LABEL PRODUCTS carefully selected and manufactured to the highest standards.

To ensure these standards are constantly met or exceeded, we have launched a quality testing programme using accredited external organisations.

From paper to office stationery to a range of remanufactured cartridges, our LYRECO BRAND offers an alternative choice endorsed with our quality guarantees and product warranties.

The best answer to your needs

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Lyreco quality products Our product offering

≥ Quality products when price is key

≥ Competitively priced products

≥ Best quality alternative to branded products

Lyreco Assorted Colour Brilliant NotesBright and fun colours. 100 sheets per pad.

Pack of Size Colours Code

12 pads 38 x 51mm 3 pink, 3 yellow, 3 orange, 3 green 3.771.9716 pads 76 x 76mm 2 pink, 1 yellow, 1 orange, 1 green, 1 blue 2.515.4896 pads 76 x 102mm 2 pink, 1 yellow, 1 orange, 1 green, 1 blue 3.771.9696 pads 76 x 127mm 2 pink, 1 yellow, 1 orange, 1 green, 1 blue 2.515.491

Post-it® Warm Neon Notes

100 sheets per pad.

Size Yellow

76 x 76mm 2.515.104

76 x 127mm 2.515.115

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Post-it® Assorted Cool Neon Notes

The cool neon palette is based on dynamic, intense and trendy colours.

To brighten up your messages. 100 sheets per pad.

Pack of Size Colours Code

1 12 pads 38 x 51mm 3 neon green, 3 neon purple 3 ultra green, 3 periwinkle blue 2.514.932

2 6 pads 76 x 76mm 2 neon green, 1 neon purple 1 ultra green, 1 ultra blue, 1 periwinkle blue 2.514.943

3 6 pads 76 x 127mm 2 neon green, 1 neon purple 1 ultra green, 1 ultra blue, 1 periwinkle blue 2.514.954

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Post-it® Assorted Warm Pastel NotesThe warm pastel palette is based on soft and light pastel colours.100 sheets per pad. Pack of 12 pads.

Pack of Size Colours Code

1 12 pads 38 x 51mm 3 sky blue, 3 pastel green, 3 cream, 3 pastel blue 2.514.8632 6 pads 76 x 76mm 2 sky blue, 1 pastel green, 1 pastel blue, 1 pastel grey, 1 cream 2.514.8743 6 pads 76 x 127mm 2 sky blue, 1 pastel green, 1 pastel blue, 1 pastel grey, 1 cream 2.514.885

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Post-it® Assorted Cool Pastel Notes The cool pastel palette is based on natural and subtle tones of colours. 100 sheets per pad.

Post-it® Assorted Neon Note Cabinet PackA convenient way to keep extra pads organised. Ideal for storage shelves. Special value pack, contains 21 pads with 3 bonus pads (not individually wrapped) in bright neon colours. 100 sheets per pad.Pack of 24 pads, 76 x 76mm 4.569.433

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post-it® note value pack

post-it® pastel notes

lyreco brilliant notes

Post-it® Colour NotesFor when yellow’s too mellow.

Add a splash of colour to your messages and brighten someone’s day. There’s a note for that!TM

Post-it® Assorted Warm Neon Notes

The warm neon palette is based on fresh and festive fruit colours. To brighten up your

messages. 100 sheets per pad.

Pack of Size Colours Code

1 12 pads 38 x 51mm 3 ultra pink, 3 neon yellow3 neon pink, 3 neon orange 2.514.976

2 6 pads 76 x 76mm 1 ultra pink, 2 neon yellow1 neon pink, 1 ultra yellow, 1 neon orange 2.514.987

3 6 pads 76 x 127mm 1 ultra pink, 2 neon yellow 1 neon pink, 1 ultra yellow,1 neon orange 2.515.002

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3 FREE Pads

Stock Up & Save

Natural Cool Pastel

Refreshing Warm Pastel

Convenient Value Pack

Pack of Size Colours Code

1 12 pads 38 x 51mm 3 pastel pink, 3 coral, 3 pastel green, 3 pastel lilac 2.514.8962 12 pads 76 x 76mm 2 pastel pink, 2 coral, 2 cream, 2 pastel, green, 2 ultra green, 2 pastel lilac 2.514.9193 12 pads 76 x 127mm 2 pastel pink, 2 coral, 2 cream, 2 pastel, green, 2 ultra green, 2 pastel lilac 2.514.921

Dynamic and Intense Cool Neon

Festive Warm Neon

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colour notes

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www.lyreco.com/OLO

post-it® neon notescolour notes

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139“Next Day Free Delivery“

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Our product offeringWhen it comes to office supplies, it takes the best to find the best. Our business is a matter of achieving the right balance of quality, choice and value for money.

Selecting the right products is therefore an essential ongoing task at the local and corporate level. In this perspective, privileged partnerships are established with many world-renowned manufacturers of office products.

Average number of products in stock: 6,000 products

15 product sections common to all the countries.

Lyreco own label: A range of competitively priced products all endorsed with our quality guarantees.

An environmentally friendly range of products that has been answered against strict ISO14001 criteria and which you can easily recognize with

Lyreco leads the way with a common range of products available for sale in all countries we serve.

Famous Household Brands

We believe in offering each of our customers the same superior quality of services. Whatever the country, whatever the customer, we guarantee the delivery of your office products.No surprise that an astonishing 99 % of deliveries are dispatched complete within24 hours of receipt order. This unrivalled service ratio, carefully monitored in each subsidiary, contributes enormously to the building of trusting relashionships with customers.

31 distribution centres More than 1,700 vans and drivers A state-of-the-art distribution network with 400,000 m2 of distribution centres

More than 255,000 boxes delivered every day

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Logistics and environment Our delivery boxes are made from 100 % recycled cardboard of the smallest possible thickness. For other goods, the system automatically indicates the smallest box possible to fit all items.

More than 50 % of deliveries are sent to our customers with no additional packaging. Distribution centres sort cardboard, plastic and wood for re-use and recycling.

Our logistics A proof of trust

THE NEXT PROJECT for LFE will take place in Togo for 3 years.In partnership with AEA, Aide & Action, LFE committed from 2011 to 2013 to improve access to and the quality of education in the region of “les Savanes” for 32,000 children in Togo, in particular for girls.

Our objective is to finance 165 education Projects in 165 villages for children aged from 7 to 12.A Education Project is a specific action plan set up to reach one objective: Academic Achievement For All. To achieve this goal, the key is to align the parents, communities, schools, teachers, students.

To discover more about LFE’s

activities, visit:

www.lyreco.com/lyrecoforeducation

The Lyreco For Education program originated from the shared belief we have in education, as a strong lever of development. Through Lyreco For Education, we transform our conviction into real action and we commit ourselves over the long term to the support of education for children throughout the world.

OUR MISSIONTo develop projects which improve education for children in developing countries.

We carefully select and support a non-government organization (NGO) fully dedicated to that cause.Thanks to the worldwide participation of our customers, suppliers and employees through events, promotional opportunities and donations, Lyreco For Education has enhanced the education of almost 10,000 children in Bangladesh, Vietnam and Brazil.

IN 2010, in partnership with CARE, Lyreco supported a project in Duque de Caxias, in the suburb of Rio de Janeiro in Brazil.

We are happy to have given access to 3,000 children in 4 day nurseries and 7 primary schools, bought 60 books, organised more than 85 reading circles and trained 30 teenagers to lead them and 75 games sessions about environmental issues with 39 teenagers to lead them.We created 20 library spaces, organised drama

and theatre workshops, created 3 kitchen gardens, set up a selective waste collection mechanism and encouraged the children to participate in waste collection in schools and then we trained 64 teachers and made parents and the community more aware of the importance of education.

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In 2004, Lyreco signed the global Compact initiative from the United Nations to promote sustainable development in the companyand towards its stakeholders.

The Global Compact is an initiative for a more sustainable and inclusive global economy.

The Global Compact 10 principles cover the areas of :

Human rights Labour Standards Environment and Anti-corruption

These principles are totally in line with Lyreco’s social and environmental policies and help us to strengthen our communication about sustainable development.

For more information, visit

www.unglobalcompact.org

SustainableGlobal compact

The ambition for Lyreco is clearly to promote with our partners environment preservation and social development.

EnvironmentOur commitment to preserve the environment has been strengthened for several years with the ISO 14001 certification (Environmental Management System) of all our subsidiaries.

Guarantees a well mastered organisation which takes into account all environmental aspects,

Guarantees a continuous improvement of our impact on the environment,

Involves our suppliers in the preservation of the environment (respect of environmental regulations),

Is given by an independent body after a complete audit of our environmental management system.

This international certification:

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Social developmentLyreco has always considered people as the BIGGEST STRENGTH of the group.For Lyreco, social development has always been a major stake.

Lyreco commits itself on the following principles:

Respect of human rights (especially children), Respect of legislation and regulation, especially for health and safety at work,

No discrimination in hiring, compensation, access to training or promotion.

DevelopmentThe ambition for Lyreco is clearly to promote with our partners environment preservation and social development.

This goal necessitates a quality policy which encompasses the same objectives

as those of the overall company policy.

Beyond the ISO 9001 accreditation (Quality Management System) which is systematic in

all the Lyreco subsidiaries, our organisation is driven by total Quality Management.

Our customers’ satisfaction means the following for every employee: Mastering the organisation

Following up the objectives Looking for ways to improve

performance

We understand that “ to be the REFERENCE ” can never

be taken for granted

Total quality management is the key to customer satisfaction

The regular assessment of our supplierstakes into account their involvement in environment preservation.

For the benefit of our customers: More than 710 (14,6%) environmentally friendly products are proposed in our common range,

The majority of our subsidiaries offer a free recycling service for empty toner cartridges,

100% of our catalogues are printed on recycled paper or certified environmentally friendly paper (FSC, PEFC).

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Amplifon

BASF

British Petroleum

Cemex

Coloplast

CRH

Danfoss

Dover

Eli Lilly

Festo

FIAT

Givaudan

Hewitt Associates

Huntsman

IMS Health

ING

Jacobs Engineering

Knorr Bremse

Kuehne+Nagel

LEGO

Mc Graw Hill

McCain Foods

NH Hoteles

Otis

Rentokil Initial

Robert BOSCH

Schindler

SGS

Société Générale

Tarkett

TRW

TÜV Rheinland

UPM

VEOLIA Environnement

Walt Disney

Wincanton

They trust us worldwide

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Rue du 19 mars 196259770 Marly - France

Tel: +33 (0) 3 27 23 64 00 - Fax: +33 (0) 3 27 45 17 97

www.lyreco.comwww.lyreco.com

Rue du 19 mars 196259770 Marly - France

Tel: +33 (0) 3 27 23 64 00 - Fax: +33 (0) 3 27 45 17 97

www.lyreco.comwww.lyreco.com