201 3-D Virtual Learning — Easier, and More Robust
Transcript of 201 3-D Virtual Learning — Easier, and More Robust
Advanced Interactions: Building Real Engagement
into Your eLearning
June 2 & 3, 2011
201
3-D Virtual Learning — Take Another Look. Cheaper,
Easier, and More Robust
Caroline Avey, CS Learning Services - A Xerox Company
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 1and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 1 June, 2011
3-D Virtual Learning: Take Another Look. Cheaper, Easier, and More Robust
Caroline Avey – ACS Learning Services, a Xerox Company
Page 2 June 2011
Agenda for this Session
What is new to 3-D worlds that provide a better user experience
How thin-client solutions compare to thick-client solutions for download and fidelity issues
What factors to consider when selecting a 3-D learning environment
About newer cost models that enable rapid and inexpensive entry into 3-D learning
Questions
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 2and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 3 June 2011
Distance Learning
Telecom
Skype
Telepresence
3D virtual (Immersive) World
Webcast/ Virtual Classroom
Quasi-3D (Dynamic Learning Portal)
Page 4 June, 2011
DefinitionA virtual world is a genre of online
community that often takes the form of a computer-based simulated environment, through which users can interact with one another and use and create objects.
Wikipedia
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 3and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 5 June 2011
How Are We Using 3D?
Recruiting, Onboarding, Orientation Process, Practice Simulations
Coaching, Mentoring, Knowledge-Sharing Face-to-Face Facilitated Sessions
Page 6 June 2011Slide 6
What Is Different?
Staggered timing
Working dimensionally
No boundaries
Links to the 2D world
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 4and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 7 June 29, 2010
Poll:How are you or would you use 3D Virtual
Worlds?
Page 8 June 2011
What’s New? – Dozens of Worlds
Second Life/ IBM Sametime 3D
OLIVE
ProtoSphere
TelePlace/OpenQwak
Web Alive
Active Worlds
Assemblive
VenueGen
Reaction Grid’s Unity Jibe
Nexus
VastPark
Immersive Work Spaces
Virtual Magic Kingdom
Small World
Perfect World
Fandange
IMVU
MEEZ
Sims Online
Guffins
http://www.virtualworldsreview.com/info/catagories
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 5and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 9 June 2011
What’s new
Minimizing IT issues, Ports, Bandwidth, Download, Firewall
New interface
Pre-launch instructions
Movement: fly, run, walk, point and click
Increased use of video
Avatars: quick creation and more realistic
Audio enhancements
Linking to real world documents
Real world functionality
Page 10 June 2011
ProtoSphere 1.5.2 Full List of New Features and Updates
17 newly designed spaces available
Laser pointer
Annotation function on presentation boards
Moderator ability to lock multi-slide presentation boards
Added ComplianceWire specific connectivity functions and reporting methods
Addressed ProtoSphere updating procedure to make it proxy compliant
Allows for single sign-on between ComplianceWire LMS and ProtoSphere
ProtoSphere “Virtual Event” is listed as a training item in the ComplianceWire “To-Do” list
ProtoSphere usage reporting lets administrators track metrics, including how long learners spend within sessions, levels of participation, and VoIP and text chat usage
ComplianceWire tracking lets administrators record and monitor learners’ successful completion of live virtual events
Links to ComplianceWire courses can be added to Presentation Boards and Media Carousels through the web link functionality
Right-click anywhere in the 3D environment that is not already a clickable surface
Red laser pointer appears coming from your avatar’s hand
Available only while in 3rd person view
Other users see the laser line and where you are pointing
•Ability to annotate on these surfaces is available to all users in the environment, unless that particular presentation board is being moderated
•Annotation toolbar appears here at the top of the 3D window when you zoom into a surfaceAvailable to only those users who are logged in as a Moderator
Right-click on the surface and choose Enable Moderation Mode. This will lock the presentation and keep others from being able to control it
Enabling the moderator mode only affects the abilities of normal users who are logged into the zone.
When a presentation board is moderated, the ability for other users to annotate over top of the surface is temporarily disabled
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 6and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 11 June 2011
Demo: VenueGen
Page 12 June, 2011
CHAT:For a 3D virtual world to be effective in
your environment, what features are most important to you?
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 7and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 13 June 2011
Spectrum of Virtual Worlds
Public or Private
Gaming or Business to Business
Software for Sale or Software as a Solution
Thick-Client (software download) or Thin-Client (browser-based)
Virtual Real Estate or Pre-Built Sets and Functionality
Virtual World or Virtual Meeting
Fully 3D versus Quasi 3D
Page 14 June 2011
3D Virtual Worlds Spectrum
Public Thick Client(Second Life)Part of a wholeOpen source real estateDownloadBandwidth intensiveHigh degree of functionality
Public Thin Client(Reaction Grid Unity Jibe)Part of a wholeOpen source real estateRuns in browserBandwidth lightEmerging functionality
Private Thick Client(OLIVE, ProtoSphere, Teleplace)PrivateCustomized EnvironmentDownloadBandwidth intensiveHigh degree of functionality
Private Thin Client(Nexus, VenueGen, Assemblive)PrivateCustomized EnvironmentRuns in browserBandwidth lightEmerging functionality
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 8and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 15 June 2011
3D Worlds
3D World Versus 3D Meeting
3D Worlds
• Persistent “destination” environment
• Environment can be sub-divided into regions (realms)
• Users can teleport to other areas in the environment
3D Meetings
• Provide conference rooms for one-time events
• Users access environment via hyperlink or URL and join a single location
• Teleporting to other regions (realms) is not supported
Active Worlds Open Wonderland Reaction Grid Web Alive Assemblive VenueGen
3D Meetings
Page 16 June 2011
3D Virtual World Providers
3D Virtual World
3D Virtual Meeting
3D Simulation Development
Vendors to Watch
• Second Life
• IBM Sametime 3D
• Protosphere
• OLIVE
• Teleplace
• OpenQwak
• 3DXplorer*
• Amphisocial*
• Nexus
• Active Worlds
• Open Wonderland
• Reaction Grid
• Assemblive
• VenueGen
• Web Alive
• Thinking Worlds
•Visual Purple
•Aptara / Infinite
•MTS Technologies
•Vactor Studio LLC
• Immersive Workspaces
• VastPark
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 9and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 17 June, 2011
Chat:What 3D providers do you have experience
with?
Page 18 June 2011
Criteria
Theme Criteria
Environment Avatar identity/behavior, Structure, Graphics, Audio, Scripting, Scalability, 508 compliance
Navigation Teleport between regions, WASD navigation, Camera perspective, Zooming capability
Communication Tools Voice, Text, Video, Telephone integration, Email integration
Productivity Tools Presenter tools, User tools
Social Networking User profile, User search, Buddy list, Social platforms
Documents and Links Integration with learning portals, Integration with user computer, Upload and download documents
Business Application Live meetings, Live training, Online training and education resources accessed through intuitive hyperlinks, Just-in-time information, Branding
Administration Event management, Measurement
IT Services Security, Access, Customization, Deployment, Reliability
IT Equipment Computer requirements, Mobile devices, Computer accessories, Servers
Costs Vendor pricing model, Solutions deployment, Training deployment
Implementation and Support
Implementation less than 90 days, Technical support, Creative support, Training support, Technical skills requirements
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 10and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 19 June 2011
Big Picture Questions
What is the business driver?
What IT constraints /enablers re computing, security, downloads, ports open, and bandwidth?
Are you willing to be a market leader with the risks of a rapidly changing emerging technology?
How will you use the virtual world – live discussions or self-paced activities?
What level of support will you require to support future growth and evolving functionality requirements?
Do you need an environment that can be fully customized, or would an “out of the box” environment with limited customization suit your needs?
Are you looking for a persistent environment that can be accessed at any time or could on demand access to learning events meet your needs?
Page 20 June 2011
Demo: Soft Skills in Second Life
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 11and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 21 June 2011
Environment
Criteria Trends
Avatar identify/behavior
Variable customization
Move toward realismStructure Variable customization
Graphics Most have high-resolution graphics.
Audio Stereo audio
Just as important as ‘seeing in the environment”Scripting Ability to adjust the software varies, causing niche players
Scalability Maximum simultaneous users ranged from 56–5,000.
Number of users dependent on how the server is provisioned
508 compliance No one environment truly addresses. Vendor workaround required
Page 22 June 2011
Navigation
Criteria Trends
Teleport between regions
Unique to World versus Meeting Spaces
WASD navigation
Two main navigation methods: point-and-click and WASD or arrow keys.
Fly, run, walk
Grab a buddy Camera perspective
Change view direction Toolbar for direction or Screen Grab
Third person,/ first person. Lateral or overheadZooming capability
Zoom in or walk up
Some views pre-programmed
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 12and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 23 June 2011
Communication and Social Networking
Criteria Trends
Voice None of the vendors currently supports speech-to-text., but possible third-party solutions
Live video (e.g., webcam)
Live video steaming appears to be an emerging area; not many vendors currently support this capability.
Telephone integration Dial in and Dial out
User profile Move to include profiling
User search Few provide user search
Social platforms Many are leveraging online social networking features such as blogs, widgets, mashups and Twitter.
Page 24 June 2011
Productivity and Integration Tools
Criteria Trends
Presenter tools Vendors are offering a variety of tools to enhance the facilitator’s ability to deliver material in-world.
User tools Vendors are providing several tools to increase learner engagement and interaction.
Integration with learning portals
Most do to link to URLs, documents or browsers.
Integration with user computer
Assemblive is the only vendor where a user cannot access programs on their computer while in-world.
The screen share feature enables vendors to meet this criterion.
Upload and download documents
Move towards drag-and-drop file-sharing.
Reaction Grid is the only vendor that does not support document formats (only image and video formats supported).
ProtoSphere integrates with SharePoint
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 13and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 25 June 2011
LogisticsCriteria Trends
Live meetings
Live training
Just-in-time knowledge content
Online training and education hyperlinks
Each environment can be used to support each of these business applications.
Branding Most support the ability to brand various locations.
Some do not support the ability for an instructor to brand an environment.
Event management Most provide event management systems that provide planning and management of instructors and registrations.
Measurement Several vendors can meet this requirement via customization.
Page 26 June 2011
IT and Equipment
Criteria Trends
Security Most B to B platforms place a high priority on security and privacy to provide customers with all of the tools necessary to meet virtually in complete confidence.
Access Some more “firewall” friendly,
Customization Private sites often do not allow source code control.
Deployment Nexus and Reaction Grid are vendors who have a thick-client version.
Reliability All vendors claimed high availability.
Mac or PC Active Worlds and Web Alive are the only vendors who do not support both Mac and PC.
Mobile devices This capability is a future feature for Reaction Grid and VenueGen.
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 14and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 27 June 2011
Costs and Implementation SupportCriteria Trends
Vendor pricing model monthly or annual subscriptions, credit systems and one-time fees.
Solution deployment For most, solution deployment costs are included
Customized deployment (behind client firewall, in the cloud or hosted on client server) available
Ongoing support Many public platforms provides free resources but no in-person support. Support is offered via third-party consultants (e.g., Wonder Builders).
Training deployment Most require additional training or fielding support required additional fees.
Implementation in less than 90 days
Length of implementation depends on where server is hosted and customization.
Creative support • Either from provider or third party
Training support All virtual meeting vendors provide free training support for active customers.
The virtual world vendors offer for a feeTechnical skills requirements for ongoing support
Most vendors claimed only basic skills were required for ongoing support of the product.
Page 28 June 2011
Overall Results Sample
Requirement Ranking
Vendor A Vendor B Vendor C Vendor D Vendor E Vendor F Vendor G
# % # % # % # % # % # % # %
Mandatory Yes 74 82% 67 74% 61 68% 62 69% 52 58% 63 70% 72 80%
Custom 2 2% 18 20% 21 23% 5 6% 14 16% 7 8% 8 9%
Future 4 4% 0% 0% 13 14% 7 8% 5 6% 1 1%
No 10 11% 5 6% 8 9% 10 11% 17 19% 15 17% 9 10%
Total 90 100% 90 100% 90 100% 90 100% 90 100% 90 100% 90 100%
Useful Yes 13 68% 12 63% 11 58% 9 47% 10 53% 13 68% 10 53%
Custom 1 5% 5 26% 3 16% 2 11% 4 21% 0 0% 3 16%
Future 0% 0% 0% 5 26% 0% 2 11% 2 11%
No 5 26% 2 11% 5 26% 3 16% 5 26% 4 21% 4 21%
Total 19 100% 19 100% 19 100% 19 100% 19 100% 19 100% 19 100%
Not required Yes 6 75% 3 38% 3 38% 4 50% 1 13% 4 50% 3 38%
Custom 2 25% 4 50% 4 50% 1 13% 4 50% 0 0% 5 63%
Future 0% 0% 0% 2 25% 2 25% 1 13% 0 0%
No 0% 1 13% 1 13% 1 13% 1 13% 3 38% 0 0%
Total 8 100% 8 100% 8 100% 8 100% 8 100% 8 100% 8 100%
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 15and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 29 June, 2011
Poll:Which criteria are most important to you?
(select your top three)
Page 30 June 2011
Demo: Live Facilitation in Reaction Grid’s Unity Jibe
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 16and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 31 June 2011
Pricing Models and Considerations
Pricing Models
Software for Sale or Software as a Service?
Real Estate or Intact Environment
Enterprise License (Concurrent) or Per User License
Annual Fee or Monthly Fee or Per Use Fee
Pricing Considerations
Virtual World or Virtual Meeting and/or Collaboration Space
How much branding or customization?
What are you getting and what would you need?
Page 32 June 2011
Slide 32 Slide 32
Case 1: Planning Session in IBM Sametime 3D
Presentations
Brainstorming
Polling
Action Planning
Timelines
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 17and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 33 June 2011
Slide 33
Case 2: Enhancing Blended Curriculum with Collaboration Tools
Solution: ACS team used a combination of open source software and a 3D environment to enable collaboration and relationship-building within an ILT onboarding curriculum that orients new employees.
GOAL: Shift 100% ILT Blended Learning
Result: learners are able to develop remote relationships before class, collaborate in teams during class and maintain those connections after class.
Used as a collaboration space for team-based class assignments, surveys and assessments
Used as a 3D virtual team meeting space and forum where students can connect with company experts
Page 34 June 2011
Slide 34
Case 3: Program Launch in 3D TradeShow
15,000 participants
Live launch
Four modules
Performance support
Networking
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 18and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 35 June 2011
Demo: Th!nkTank
Page 36 June 2011
Slide 36 Slide 36
Case 4: Asynchronous Sim in Second Life
Independent Learning
Real-Life Scenarios
Time, Quality, Capability
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 19and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 37 June 2011
Demo: MTS Technologies Virtual Lab
Page 38 June 2011
Industry Observations and Recommendations
Industry Observations
• Evolving technology: Feature enhancements and functionality continue to be added
• Open-source: Many vendors supporting the ability of client to customize environment
• Persistent versus one-time events: Vendors are focusing on different uses of the environments and developing features based on these uses
Continuing Challenges
• Credibility: Can learners learn better in 3D?
• Scalability: Rendering sustainable
• Audio: In general with computer technology
• Versions: Rapidly changing environment
• Simple: Can not emphasize enough “simple is better”
Advanced Interactions: Building Real Engagement into Your eLearningJune 2 & 3, 2011
Session 201 – 3-D Virtual Learning: Take Another Look. Cheaper, Easier, Page 20and More Robust – Caroline Avey, CS Learning Services - A Xerox Company
Page 39 June, 2011
Poll:In terms of supporting the learning function, at
what stage of development are 3D Virtual Worlds within your organization?
Page 40 June 2011
Questions?
Caroline Avey
Director of Innovative Learning Solutions
ACS Learning Services, a Xerox Company
Twitter: @aveyca
LinkedIn: Caroline Avey
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