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QuestionPoint User Group UK Higher Education
May 2009
QuestionPoint User Group UK Higher Education
May 200920 May 2009
Susan McGlamery
QuestionPoint Global Product Manager
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AgendaAgenda
• Introductions
• QuestionPoint Community Update
• Software Update
• Qwidget: what it is and how libraries are using it
• What’s next?
• Questions/Discussion
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Community Update Community Update
•24 Countries, most recently: Spain, Italy, UAE, Puerto Rico, Peru, Brazil.
•Over 2,300 libraries
•More than 1,500 in 24/7 Coop (400+ in Academic Coop)
•20,000+ records in GKB, in 11 languages
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For News and CommunicationFor News and Communication
QuestionPoint blog
http://questionpoint.blogs.com
QuestionPoint wiki
http://wiki.questionpoint.org
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Communication: QP blog, wiki and listservCommunication: QP blog, wiki and listserv
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User Group MeetingsUser Group Meetings
Events listed in QP wiki: Calendar at http://wiki.questionpoint.org/Coming+Events and
Announcement at http://wiki.questionpoint.org/Community+Events
Notes posted in wiki and QP blog: http://questionpoint.blogs.com/questionpoint_247_referen/user_group/
Virtual User Group Meetings
• Quarterly
• Theme oriented: based on user submitted requests/questions
• https://www3.oclc.org/app/questionpoint/usercouncil/
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QuestionPoint Software developmentQuestionPoint Software development
Goals:
Raising the visibility of the library
Assist the library in managing reference interactions
• Current Software updates
• Upcoming enhancements
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A Year of Features, Fixes, and Fine Tuning
A Year of Features, Fixes, and Fine Tuning
• Major installs of past year: 2 March and 23 November 2008
• Release notes published on blog at http://questionpoint.blogs.com/questionpoint_247_referen/release-notes/
• New chat look and feel and fine tuning (Clock, Font size, Alerts, Resizing of frames, Drawers, IM in tab not link)
• Instant Messaging
• Now a tab rather than a link, Transfer message retained
• Secure connection through https://
• Reports simplification
• Qwidget
• Forms Manager
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ReportsReports
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QwidgetQwidget
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Qwidget UsageQwidget Usage
Among 24/7 Cooperative Academics
April 2009 – 8,176 chat sessions
April 2009 – 14,400 chat sessions/ 3,249 Qwidget
(22.56% of the academic sessions were Qwidget)
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Qwidget Usage ExamplesQwidget Usage Examples
Univ. of Washington First Quarter 2008 - 1434 chat sessions
First Quarter 2009 - 1620 chat sessions, 1583 Qwidget sessions
Univ. of Birmingham (U.K.)
First Quarter 2008 - 116 chat
First Quarter 2009 – 2015 chat (24 chat, 1991 Qwidget)
Univ. of Wolverhampton (U.K.)
First Quarter 2008 - 331 chat
First Quarter 2009 – 647 chats (455 chats, 192 Qwidget)
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Adding the QwidgetAdding the Qwidget
• http://www.oclc.org/services/brochures/213410usf_questionpoint_qwidget.pdf
• Qwidget Tips:
• http://wiki.questionpoint.org/Qwidget+Tips
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Forms ManagerForms Manager
• On demand, menu-driven set-up of chat and email forms
• Chat forms:
• at BME level
• Includes standard chat, lightweight chat and Qwidget set up
• Email forms
• at institution level
• SPAM protection
• Chat and email forms hosted by OCLC
• Multiple languages available
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Forms Manager: Chat FormsForms Manager: Chat Forms
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Forms Manager: Email FormsForms Manager: Email Forms
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Chat with ViewportChat with Viewport
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Chat onlyChat only
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Forms Manager: SpanishForms Manager: Spanish
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Future FeaturesFuture Features
Next evolution Qwidget
Forms optimized for mobile access
Facebook links
Texting access
Mobile Apps
Full-text searching of current and archived Q&As
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To Learn More…To Learn More…
• Trainings and Tutorials:http://www.questionpoint.org/education/index.html
• Documentation and Implementation assistance: http://www.questionpoint.org/support/index.html
• Community resources:
http://wiki.questionpoint.org
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24/7 Reference Cooperative Update24/7 Reference Cooperative Update
• New to the Cooperative
• Brooklyn PL (joins NYPL and Queens PL)
• Enquire (U.K. public libraries)
• University of California group
• Spanish language chat cooperative Pilot!
• 120 hours of coverage (varies)
• 7 AM to 10 PM ET Monday – Friday
• 1 PM to 4 PM ET Sat
• 10 AM to midnight ET Sunday
• Contribute 4 hours per week of Spanish chat coverage to get access to the Spanish service
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Boston academic libraries Analysis by Time of DayBoston academic libraries Analysis by Time of Day
• During 2008, 21% of questions were logged between 9:00 p m and 8:00 a m
• For the first quarter of 2009, 24% of questions were logged between 9:00 p m and 8:00 a m
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Cooperative ResourcesCooperative Resources
• 24/7 Policies: http://wiki.questionpoint.org/247-Policies
• 24/7 Best Practices:
http://wiki.questionpoint.org/247-Best-Practices
• Questions about the Cooperative?
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•Questions?
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Susan McGlamery, [email protected] QuestionPoint Senior Product Manager