2009 CT Information Package

8/14/2019 2009 CT Information Package

http://slidepdf.com/reader/full/2009-ct-information-package 1/18

Franchise Information Package

www.comptroub.ca 1877-6622667 [email protected]

Canada



Computer Troubleshooters - Canada Page...

LOCAL SERVICE - GLOBAL STRENGTH

Hello,

Have you always dreamed of running your own business?Do you have a passion for technology?Do you want to be a part of a growing team?

At Computer Troubleshooters, our goal is to help you run your computer support business. We allowyou to run a business. You own your business, you own your clients. It is your business. We are thesupport to ensure that your business is successful. We are the team to ensure that you are not alone.We are the team that gives you buying power and influence with vendors. We are the brand that givesyour business tremendous value. Unlike other franchises, we do not take a percentage of your revenue.

We know how to run a computer support business, and we want to share our knowledge with you.Together we can help you:

- Start your business the right way with our startup package and training- Find Clients using our marketing techniques and monthly ENGAGE package

- Save money through our vendor discounts- Save money sharing costs with other franchisees- Continually learn new technology through webinars, bootcamps, meetings and conferences- Turn your business into an investment with our brand and international presence- Have the solutions for your clients needs with our enhanced solution line of products- Run a profitable business selling the CT Products and servicing your clients- Be on top of industry trends through head office research and the knowledge of500 franchisees

- Target large projects and national projects through franchise to franchise collaboration- Get support through our franchisees, head office and industry relationships

Computer Troubleshooters provides a rare opportunity to own your own business and still be a part ofa bigger picture. Please read through our information package and learn more. We are growing rapidly

and now is a great time to invest in your future.

Sincerely,

Chris AconleyNational Director

Chris Aconley – National Director of Canada

Ready to run your own business?

Computer Troubleshooters (CT) is an international franchise, in 26 countries

with over 500 locations. Earlier this year, Computer Troubleshooters was

recognized as one of North America’s top 50 franchise operations by

Franchise Business Review Magazine.

...Join our team!



Computer Troubleshooters - Canada Page...2


Table of Contents

Introduction ... page Table of Contents ... page 2

Welcome to Computer Troubleshooters ... page 3 How it All Began ... page 3

Computer Troubleshooters in Canada ... page 4

What Are Our Goals? ... page 4

Computer Troubleshooters and B.E.S.T. The Future of I.T. ... page 5

Who Needs Computer Troubleshooters? ... page 6

Who is a Computer Troubleshooter? ... page 7

What does it cost? ... page 8

What Will Your Investment Cover? ... page 8

Top 0 reasons to Join Computer Troubleshooters ... page 9 -0

Growth and Opportunity ... page

Trademark and Name Recognition ... page

What Are Computer Troubleshooters in Canada Selling? ... page 2

Conclusion ... page 3

Next Steps ... page 3

Canadian Head Offices ... page 4

Regional Offices ... page 4

Request for Consideration ... page 5 - 7





“ Now is definitely the time to get involved as franchises are popping up every dayor so all over the world. I think in the last two weeks I’ve received notifications forfive or six new franchises around the world, so that gives you a good indication ofwhere this franchise is heading.

I was pretty much on the fence about it all, until I attended the regional meeting inVancouver several months ago. I was sold, and the rest is history.

I’ve been very impressed with the amount and quality of tools available to us via

the franchise buy-in. There is a private web site with every kind of tool, marketingscheme, etc. you could ever want or need to succeed in this business. Not only thatbut there are private forums available which most of the existing CT’s belong too,where you can search to find answers to problems or simply ask the question andget a response very quickly. We’re counting on this to help build our reputation and

solidify our customer base. ”

Jason Scopelleti, Computer Troubleshooters - Kelowna

Welcome to

Computer Troubleshooters!

How it All Began

Wilson & Suzanne McOrist are entrepreneurs at heart. They’ve been involved in providing professionalservices to small business owners for over 8 years. From 979 to 986, they developed a servicebureau network of more than 00 centres. In 989, they launched the Express Bookkeeping franchise.This popular franchise grew into Australia’s leading computerized-bookkeeping network, with over 80centres in Australia and New Zealand.

In 997, Wilson and Suzanne founded Computer Troubleshooters. They saw the need for a franchisenetwork focused on the computer technology aspects of business. They were on to something big.The network quickly expanded to New Zealand, USA, Canada and is now in many other parts of the

world.





What Are Our Goals?

a To make each franchise successful in their business.

To assist each Computer Troubleshooter with developing a baseof local firms who need Computer Troubleshooters services.

To establish a network of independent Troubleshooters acrossCanada, working together to benefit from each other’s skillsand experience.

Achieve excellent customer service and build an exceptionalreputation for Computer Troubleshooters Canada. In our vision,every business across Canada thinks of CT first for computerservices. To make this happen we must continue to grow with

the highest quality individuals as part of the CT Canada team.

b

c

Computer Troubleshooters in Canada

Computer Troubleshooters came to Canada in June of 2000 when Roy Thorpe started Canadianoperations as the Regional Director for Ontario. Soon after, he was joined by Chris Aconley, RegionalDirector for British Columbia. In August 2004, Chris Aconley was named the National Director forComputer Troubleshooters in Canada. In 2006, we welcomed Donald Gray-Owen on board as RegionalDirector in Alberta. Chris’ mandate is to keep growing Computer Troubleshooters in all regions of thecountry.

d

“ Joining the franchise has reaffirmed my reasoning forgetting into business for me.

I have the freedom to be my own boss, make my owndecisions, determine my hours, spend time with my family(kind of), etc.

Joining “Computer Troubleshooters” enables me to do theabove but also do what I love, work with computertechnology, help individuals with their computing needs,

etc. ”

Garry Wagner – Computer Troubleshooters – North Burnaby.





Computer Troubleshooters and B.E.S.T.

The Future of I.T.

Computer Troubleshooters is leading the way with B.E.S.T.— managed service plan. B.E.S.T. stands forBusiness Enhanced Support Technology. As a Computer Troubleshooter, you can immediately startselling and implementing B.E.S.T. The four tenants of B.E.S.T. are SOLVE, MANAGE, GUARANTEE andENHANCE.

We work hard to move our clients away from a break/fix solution where the ComputerTroubleshooter is paid to fix problems; to an ongoing partnership where the Troubleshooter is paid tokeep clients operating in top form, and perform strategic planning for the future.

What does this mean to you… the Computer Troubleshooter?

Annuity-based revenue

Long term, predictable revenue growth

Eliminate the ‘feast or famine’ cycle

Billing independently of any specific technician

No more trading time for money

Remote service and supportProactive service and maintenance

Decrease travel and expenses

Eliminate invoice haggling

Sell technology solutions more easily

Increase your business’s value

More lucrative, interesting project work

The B.E.S.T. philosophy also opens your business to new target markets. You are no longer limited totargeting businesses with a few computers and a server. You now have an unlimited market where yourmanaged services can work for companies with hundreds of computers and numerous servers. You cannow work with internal IT Staff to improve the IT Staff’s service through our portal service which givesan IT Team access to your managed services. B.E.S.T. is not limited to big customers, for the smallercustomers and even home users, we have H.O.S.T. which is Home and Office Support Technology.

complete, enterprise-level support structure to a business with two

computers, or a business with

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B.E.S.T. is a complete,

enterprise-level support

structure to a business with

two computers, or a business

with thousands of computers.

There is no limit to your

success with B.E.S.T.!





WHO NEEDS COMPUTER TROUBLESHOOTERS?

Jennifer Okkerse is a typical small business owner.

Her company, Source Capital,has three PCs, two printers,and one problem -- one of thePC’s won’t print to the laserprinter. Jennifer trieseverything to fix the problem:she changes the paper, turnsall the devices off and on, and

curses the PC.

Jennifer’s business dependson her computer systems.Jennifer decided to CallComputer Troubleshooters.

Chris Burchette is the Director,Technical Services for Boldstreet

Wireless.

Chris’ team is responsible forover 000 wireless Hotspotsacross Canada. It is notcost effective for Chris tobe sending his team all overthe country to do very basictroubleshooting. Chris relieson Computer Troubleshooters

from Halifax to Victoria to bethe on-site technicians for theHotspots he manages.

Cynthia Dean is the Controller for NuFloors with 25 computers, two

servers and two locations.

Cynthia has been using anindependent consultant fornetwork support. However,Cynthia is tired of thefluctuating monthly bills,and the consultant is oftendifficult to get a hold of. Plus,Cynthia is concerned about

her network support personbeing a one-man operationwith no backup. Cynthiadecided that B.E.S.T. was theright plan for NuFloors

“ If our servers go down, it costs us money. All of our truck schedules are online,all of our communications is through the servers. We know that we can count on

the guys at Computer Troubleshooters to keep our systems operational.

Our head office, and all our locations across Canada consider Computer

Troubleshooters our IT Department. ”

Mike McKee, CEO, Ridofit.com





WHO IS A COMPUTER TROUBLESHOOTER?

Don Gray-Owen, from Edmonton, had a job in a corporate IT department, but he wanted to dosomething more rewarding.

Don wanted to start his own business helping folks like Chris, Cynthia and Jennifer. He wanted to buildhis own business working flexible hours, doing the kind of work he enjoys. But, he’d never run hisown company before and was worried about being able to find enough customers to be profitable. Itseemed too risky.

What Don really wanted was a support team to help him build his business. He wanted advice andtraining from someone who’d already built a business. Don also wanted to be sure the money he putinto his company as an investment would increase in value.

Don knew that he wanted to start his own business. He also knew of the roadblocks he would face.

Defining his business processes

Creating a brand

Building a web site

Building a library of marketing materials

Learning what marketing will work

Finding liability insurance

Providing health and dental benefits for his family

Finding and negotiating with vendors

Finding tech support for difficult problems

Keeping abreast of industry trends

Finding backup support during vacations

Finding help for big projects

Creating contracts and agreements with clients and employees

Creating a business and marketing planCreating sales proposals

Perfecting his sales pitch

Computer Troubleshooters provides all of this and more.

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Q What Will My Investment Include? A commonquestion posed by everyone investigating a franchise is,“What do I get for my money?”

Initial Benefits

• Smart Start Program – setup your legal business

entity, setup your initial bookkeeping and build a

business plan

• 3 day Training course

Business Management, Operations,

Sales and Marketing, Bookkeeping

• Computer Troubleshooters business manuals

• Initial Marketing Material

• 6 months membership for remote control tool

• Bookkeeping package

• Online work order and invoice processing system

• Tech Toolkit

• Your exclusive Computer Troubleshooters territory

• 6 month benefits package for you and your family**

• A content managed web site and domain for

your territory

• Access to our private web site www.ct-private.com

• Setup with Managed Service Plan software

• Vendor Discounts

• National Account work

• Web Hosting account for resale

• 3 technician Autotask Accounts for

business management

On-Going Benefits

• Business Support

• Technical Support• Marketing Support

• Brand Awareness

• Teamwork

• Resources available through other CT’s

• National Accounts

• Annual Conferences and Regional Meetings

• Vendor discounts and relationships

• Monthly ENGAGE package for marketing strategies

• Coaching calls and webinars on various topics

A Your investment includes a number of initialand on-going benefits described in the INVESTMENTSUMMARY to the right of this page.

Start Up

Technical Support

Exclusive Territory

Complete Business and SupportingDocumentation

Training

Business Management

Growth and Opportunity

Trademark and Name Recognition

Sales and Marketing

“ Before leaving Australia I spoke to a number ofCT’s and their enthusiasm and positive regard forCT was what pushed me to apply to become a CTin Canada. I also had some clients there that used

CT and had a high regard for their service. Sincesetting up andstarting, the help and support has been fantastic!”

Robert Spruce – Computer Troubleshooters - Oshawa

Investment Summary

Q What Does it Cost?

A The initial franchise fee to join ComputerTroubleshooters is $9,500* Canadian plus GST. Youwill also need to put aside $3,000 for your initialmarketing campaign.

A monthly royalty fee and a contribution to a monthlymarketing fund apply. Royalties are a flat fee of$300/month, starting after six months in business.The marketing fund is determined by the franchisees.

*Financing options available for those who qualify **Must qualify

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“ I save more moneyeach month thanks tovendor discounts andgroup buying powerthan it costs me in

administration fees. ”

– Eric MacMaster, Computer Troubleshooters Port Moody.

Top 10 reasons to Join

Computer Troubleshooters

Resources available to you

Use existing franchisees in your area for tech support, forproject support or vacation coverage. Franchisees across thecountry have different skills that you may be able to use whenaddressing your clients needs.

Be a Resource for other Computer Troubleshooters

Perhaps you have a skill that other Computer Troubleshooterscould use. Be hired by a fellow CT to work with their clients.

Sharing Resources

Working with other Computer Troubleshooters in your areayou can save money by sharing a technician, sharing anadmin assistant or a bookkeeper. You can share marketingcosts on flyer printing or yellow pages adds.

National Accounts

We have a number of national accounts who use Computer

Troubleshooters across the country. Some will contact fran-

chisees directly, others will dispatch work through our central

dispatching tool at: http://ct.neocodesoftware.com.

B.E.S.T. & H.O.S.T.

No need to reinvent the wheel when it comes to managed

service plans. Managed service plans are the future of the I.T.Industry and we are well ahead of the competition. We haveour B.E.S.T. solution for medium sized businesses and wehave H.O.S.T. for the Home and Small Office markets.

Monthly ENGAGE package and Marketing Assistance

Each month we will provide you with a monthly ENGAGE

package which is the marketing techniques of the month.We will also provide you with all the graphics you require andtemplates for all your marketing materials.

Business Management Tools

We have an online business management tool, TOPS

(Troubleshooter Operations System,) for your day to dayoperations. We also have client interview forms, contracttemplates and so much more.

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Group buying for Insurance and Benefits

If you are leaving a corporate environment, you are used toreceiving a benefits package. Not only are you eligible as aComputer Troubleshooter, so are your employees. This is afantastic incentive for employee recruiting and retention.

Insurance is required to run any business. As a small company,insurance can be expensive. By purchasing as a group we aresaving substantially money each month.

Vendor Discounts & services you can Resell

We have negotiated contracts with many vendors such asGrisoft and PC Tools from whom we receive generous discount.Many troubleshooters save more on the vendor discounts thanthe cost of their monthly royalties.

We have many branded services from Online Backups andWeb Hosting to customized software and customized graphicsfor resell to your clients.

Support

Support is what Computer Troubleshooters is all about. You needa letter sent to a client from the National Director of ComputerTroubleshooters? We will help you. You need help with aproposal? We will help you. You need advice on how to deal

with a difficult client? We will help you.

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“ Wow - thanks Chris.

This is one of proudestmoments so far aboutjoining CT.

It’s a big deal for methat you would help melike this.

Thank you again. ”

– Joshua Paul, Computer

Troubleshooters – Yaletown.

Top Tech Franchise, Top 50 Franchises

(#7 overall based on franchisee

satisfaction)

-Franchise50.com

Top “Up and Coming” Franchises

(Ranked #255 overall)

-Franchise Times Magazine

Ranked #151 in Entrepreneur Magazine’s Franchise 500

(Also ranked in Top Low-Cost Franchises, Top International Franchises,

Fastest Growing Franchises, and Top Home based Franchises)

-Entrepreneur Magazine



Computer Troubleshooters - Canada Page...


Growth and opportunity

You may participate in larger IT projects and contracts that are bid on by a consortiumof franchisees and other IT professionals. You may initiate the project or someone elsemay identify the opportunity. If you see an opportunity that is too big, or you are unsurethat you can do it on your own, you can call on other Troubleshooters.

You are free to grow the business as much as you want. You can open a store front orhire additional staff. You can focus on your strengths within a particular industrysegment or service area.

You will become part of a growing, international network of computer professionalsunited under one name and able to compete with the larger companies that may,sometimes, overwhelm business opportunities due to their size.

You can offer services you are experienced in (such as handling particular equipment,computer operations, a software application, web site design, networking, training, etc.)

to others within the CT group. This can be done as a sub-contractor or with a directservice agreement. You may, in turn, sub-contract other Troubleshooters with the skillsthat you need for a job.

Trademark and Name Recognition

The Computer Troubleshooters name immediately gives your business a decided advantage overindependent shops. Our name is clear, easily recognizable by your potential customers and verydescriptive. It’s becoming a recognized brand as it expands across Canada and worldwide.

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A regular question asked by prospective Computer Troubleshooters is,

“How big can I grow my business? ”The answer, of course, depends on you. If you follow our

guidelines and work well with the CT team, everyone will naturally grow. If you put in extra effort,

then you may exceed all your expectations.





What Are Computer Troubleshooters

in Canada Selling?

BEST – Business Enhanced Support TechnologyManaged Services is the ideal way to maintain your customer networks andguarantee steady and consistent income. We have the system, the vendorrelationships, the marketing materials and paperwork you need to sell andimplement a managed service plan business.

HOST – Home and Office Support TechnologyClients without servers such as home users and SOHO (small office, homeoffice) clients want enterprise level support and we can provide it. Our

HOST program is a managed service plan for small clients.

VOIP – Voice Over IP SystemsWe have partnered with Fonality and are reselling their product. It is a great solution with tremendousmargins. This also ties us to our clients expanding our product offerings.

FAST – Firewall, Anti-Spam Security TechnologyFAST is a custom designed network bridge that blocks SPAM and filters network traffic to protect ourclients. This is monthly recurring revenue to you, the Franchisee, with very little work.

BDR – Backup and Disaster RecoveryOur backup and disaster recovery provides an onsite NAS backup solution with automated offsitebackup. Our NAS is fully monitored. Our NAS can provide server virtualization in the case of cata-

strophic server failure.

Web Hosting, Web Design and Internet MarketingWeb hosting is a simple means of generating recurring monthly revenue. As well, Web Design andInternet Marketing allows you to provide new services to your clients. If you are not a web design orinternet marketing expert, no problem, we have great vendor relationships for you to tap into.

Custom Software Applications

CT has an internal custom software and application development team. You can work with them toprovide high end custom applications for your clients.

Document Management SolutionsAs the world moves towards paperless solutions, document management becomes ever more impor-

tant. We have a great relationship with a document management company where we can resell theirproduct to our clients.

CT Portal Services.The CT Portal services is a product you can sell to the manager of an IT Department. It is a tool that weuse for our clients, but can grant access to outside users. This helps increase your monthly recurring

revenue income.





“ Of all the factors I looked at in deciding whether or not to buy a CT franchise, the

honest feedback from existing CT franchisees had the most weight. And since I’m

now a CT Franchise, I can tell you I was impressed in a lot of ways. Thanks guys! ”

Brian Smith – Computer Troubleshooters – Greater Halifax

Conclusion

Now is the time to invest in your future! Have a look around our Canadian Web site www.comptroub.ca.If you would like more information or have any questions, please do not hesitate to call your RegionalOffice or the Canadian Head Office at 877-662-2667.

Thank you for taking the time to consider Computer Troubleshooters.

The Computer Troubleshooters Franchise is owned by and controlled by:

Computer Troubleshooters Canada Ltd., of 204 – 1062 Austin Avenue, Coquitlam, BC, V3K 3P3.

Next Steps

Return the Request for Consideration Form and/or a resume.

Prepare a list of questions or concerns to discuss with our National Director, Chris Aconley.

Call or e-mail the National Director to schedule a meeting, either in person or by phone.

Receive the second package including the Franchise Agreement and Disclosure Statement.

Review the Franchise Agreement with a lawyer, accountant or trusted advisor.

Call or e-mail existing franchises or stop in at a regional meeting to learn more about Computer

Troubleshooters from existing franchises.

Discuss the territory with the National Director.Upon acceptance as a franchisee, a deposit of $5000 is required. Submit your deposit.

Schedule training. We will train three new locations at each of our 4 training sessions this year.

Two in Toronto, two in Vancouver

Start running your own business!

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Canadian Head Office

Regional Offices

1-877-662-COMP (2667)

Computer Troubleshooters - CanadaChris Aconley, National Director204 – 062 Austin Avenue,Coquitlam, BC, V3K 3P3

Alberta,Donald Gray-Owen

Suite # 448- 7008 90th Ave.Edmonton, AB T5T L6

Tel: (780) 472-727E-mail: [email protected] Site: www.comptroub.ca

Quebec,Diane Lacroix

5624 Clayton RdNavan, ON, K4B J

Tel: (63)835-4488E-mail: [email protected]

Web Site: www.comptroub.ca





Please provide details of your previous employment (or attach a resume):

Please provide details of your computer experience:

Please provide details of your business or management experience:

Have you ever been convicted of a felony? If Yes, please explain:

What technical areas do you feel least comfortable with?



C t T bl h t C d P 7


Please rate your skills & experience in each of the following areas on a scale of to 0 (0 =

excellent, 0 = no knowledge at all)General PC Hardware

Windows 95/98 Operating Systems

Windows NT/2000 Operating Systems

Windows XP Operating Systems

General Macintosh Hardware & Software

Microsoft Office Applications

Accounting Software

Desktop Publishing Software

Virus Protection

Firewalls & Internet Security

Internet Connectivity & E-mail

Peer-to-peer networking

Windows NT/2000 Server based networks

Novell Netware based networks

UNIX or Linux

TCP/IP

Data backups

Training staff on application software

IT Advice & Consulting

Web site Design / HTML

Database ProgrammingNote: To be a Computer Troubleshooters franchisee generally requires at least some computerservice expertise. Prospects with a business background who would like to build a business byhiring technicians will also be considered.

Please list any other questions or comments you have about the Computer Troubleshootersfranchise opportunity:

Please return this completed form to [email protected] goal is to respond to your request within 2 business days.

Note: By returning this questionnaire you are giving Computer Troubleshooterspermission to run a background check to verify your suitability for a franchise offering.

Thank you for your interest in Computer Troubleshooters.

2009 CT Information Package

Documents

Transcript of 2009 CT Information Package