2009 CalNENA - State Chief Information Officer - State of ...

CalNENA 2/25/2009 CA 9-1-1 Office 1

California California Statewide Deployments Statewide Deployments

VoIP E9-1-1VoIP E9-1-1& Emerging Technologies& Emerging Technologies

California 9-1-1 OfficeCalifornia 9-1-1 Office

Mrs. Donna L. Peña, PMP, ENPMrs. Donna L. Peña, PMP, ENP

2009 CalNENA State Conference, San Diego2009 CalNENA State Conference, San DiegoFebruary 25, 2009February 25, 2009


CA VoIP E9-1-1 ObjectiveCA VoIP E9-1-1 Objective

Together with the local exchange carriers, PSAPs, VSPs, VPCs, and ESGWs, the

objective is to implement the best "comparable E9-1-1" service for the VoIP user that calls 9-1-1 in California, while

keeping the network reliable.


VoIP Caller BackgroundVoIP Caller Background TIA’s 2006 Telecom Market Review and Forecast

– 4.2 million subscribers in 2005 (National).

– 43.9% annual increase thru 2009, 18 M.

What is a VoIP call and how do you

get the location information?

– Computer accessed phone service over the internet.

– Customer enters their location data into the screen that is then provided with the call.


FCC Order 05-116FCC E9-1-1 Requirements for VoIP Providers to provide callback (CBN) number and location information

By Sept. 28, 2005 notification to and acknowledgement by 100% of customers of VoIP 9-1-1 limitations

Web links www.voip911.gov/

www.fcc.gov/cgb/consumerfacts/voip.html

VoIP E9-1-1 FCC InformationVoIP E9-1-1 FCC Information


CA VoIP E9-1-1 Home PageCA VoIP E9-1-1 Home Pagehttp://www.td.dgs.ca.gov/Services/911/VoIP


VoIP Service Provider

VoIP Positioning Center

Emerg. Services Gateway

Emerg. Serv. Query Key (pANI)

Voice Over Internet Protocol

VoIP - AcronymsVoIP - Acronyms


CA VoIP E9-1-1 StakeholdersCA VoIP E9-1-1 Stakeholders

400+ 5 6+ 2 390

CountyCoordinators

+CHP

Coordinator

59

LOCATION INFORMATION DATABASES

CA E9-1-1 Network Call TypesCA E9-1-1 Network Call Types

8CA 9-1-1 OfficeCalNENA 2/25/2008

MOBILE SWITCHINGCENTERS

Wireless511 (pANI)

ALI LINK

ENHANCEDMF TRUNKS

W911 & WPH2

(P-ANI)

LandlineTN (ANI)

PSAP

ILEC 9-1-1

S/R

VoIP 211 (pANI)

ESGWs

Emer Service

Gateways

ILEC/CLEC

VOIP

RESD, BUSN, COIN, PAY$

Private Branch TN (ANI)

Emerging TechnologiesCall Centers211 (pANI)

PBXb, CNTXILEC/CLEC

Telephone #s (ANI)

Class of Service

TRS, VRS, IPRSTelecommunication

Relay Services(Sorenson, CSDVRS,..)

Femtocell

OTHER DB

ILEC’S

ALI DB

DYNAMIC ALI DB

Tower

IP Link

VPCs

Voice Positioning

Centers

AKADynamic ALI

ProvidersAKA

CLECs

OnStar, ATX, Hughes,…

Telematics

VoIP Residential-

Nomadic

VoIP Enterprise

VoIP CLEC

VoIP WiFi

HBF

Intrado

TCS

VIXXI

T-Mobile

or 6+ others

9-1-1 Caller

Call Taker

VoIP E9-1-1 Call Path VoIP E9-1-1 Call Path

VSP (VoIP Service Provider)

VPC (VoIP Positioning Center)

ESGW (Emergency Services

Gateway)

ESQK (pANI) 809-211-1234

S/R

PSAP CPE

Geocodes

ALISA

VoIP ANI/ALI

1. Caller makes a 9-1-1 call (caller already registered address with VSP).

2. VSP call goes to selected VPC containing database information of call back # and registered address.

3. VPC validates address in their database.

4. VPC geocodes caller’s address (converts to a Lat/Long) and uses the shape files to determine where to route call (PSAP and ESN).

5. VPC sends call to appropriate ESGW connected to the correct S/R.

6. ESGW uses ESRN to determine which PSAP the caller should be delivered to.

7. S/R uses ESN to route call to PSAP.

8. PSAP equipment uses pANI to query back to VPC to obtain CBN and ALI for Call Taker.

or Intrado or HBF or

VIXXI

Frame

Relay

911 Trunks

or 300+ others

Multi-Steering with 10-digit ANI

9CA 9-1-1 OfficeCalNENA 2/25/2008


LA County Shape FileLA County Shape File


CA VoIP E9-1-1 Shape FilesCA VoIP E9-1-1 Shape Files


CA E 9-1-1 Call TypesCA E 9-1-1 Call Types


CPE – 10/20 Digit Capable

– Ability to Re-Bid ALI from VPCs» Known as Multi-steering

ESN(s) Identified– Single-ESN PSAPs

– Multi-ESN PSAPs (choosing 1 ESN with limitations)

– Multi-ESN PSAPs (providing ESN level shape files)

CA VoIP E9-1-1 PSAP ReadinessCA VoIP E9-1-1 PSAP Readiness


SINGLE ESN PSAPs MULTIPLE ESN PSAPs

FORMAT 04 or MS at PSAP?

Verify shape jurisdiction w/VPC if necessary

VPCs obtain ESQK

LECs build shell records

VPC to Schedule 1 week advance notice

with County Coordinator

DEPLOY

Document issue

in table

Recommend keep 10-digit until

ready

YES

NO

YESNO

True single ESN?

PSAP OK w/limitation w/manual transfers?

Send shape files to VPCs

Which single ESN?

Work w/VPCs to finalize and

validate

Does PSAP have Shape files per

ESN?

CA VoIP E9-1-1 PSAP Deployment Flow Chart

YESNO


CA VoIP E9-1-1 PSAP DeploymentsCA VoIP E9-1-1 PSAP Deployments

0

50

100

150

200

250

300

350

400

Q106

Q206

Q306

Q406

Q107

Q207

Q307

Q407

Q108

Q208

Q308

Q408

2009

HBF TRDO TCS VIXXI GOAL

Goal = 390 Local Primary PSAPs + 1 CHP Capitol Communication Center

364 PSAPs are deployed with at least one VPC (93%)


CA VoIP E9-1-1 PSAP Call VolumeCA VoIP E9-1-1 PSAP Call Volume

0

5000

10000

15000

20000

25000

Q106

Q206

Q306

Q406

Q107

Q207

Q307

Q407

Q108

Q208

Q308

Q408

VZN PSAPs

AT&T PSAPs

14,801 calls in 2006

40,937 calls in 2007

81,471 calls in 2008

(includes telematics)

Chart data derived from CARSNet (VZN) and FRNIS (AT&T) information


CA VoIP E9-1-1 CA VoIP E9-1-1 Telematics - OnStarTelematics - OnStar

OnStar is partnered with TCS. Telematics 911 Office Memo dated May 25, 2007.

– Under specific conditions, telematics service providers (TSPs) are now permitted to deliver emergency calls to the public safety answering point (PSAP) through the E9-1-1 network via 9-1-1 trunks.

APCO Recommended Best Practices Telematics Call Processing


CA VoIP E9-1-1 CA VoIP E9-1-1 Telematics - OnStarTelematics - OnStar

OnStar name is in three locations of the ALI. Provided information on training. Only 1 PSAP denied calls – Solano Sheriff.

(866) 866-5006 20:59 02/20ONSTAR CALL VERIFY LOCATION ONSTAR CA 311 VOIPONSTAR CALL CENTER TCS

(858) 211-2045 TCS S.D. SHF INLAND HEARTLAND CFA HEARTLAND CFA LAT LON METERS PERCENT


CA VoIP E9-1-1 CA VoIP E9-1-1 Telematics - ATXTelematics - ATX

ATX is working with Intrado to process calls via VoIP i2. Will have a different 24x7 number in the CBN field depending

on the service contract (Mercedes Benz, BMW, etc..) Performed initial tests at West Covina PD and Yolo County

Comm Feb 2009. ALI display – working on providing name to indicate it is a

telematics ATX call and also provide the incident ID.


FCC 64.595(b)(2)(ii) December 2008 Video or IP Relay Service Providers "VRS or IP Relay providers must transmit all 911 calls, as well

as ANI, the caller's Registered Location, the name of the Video Relay Services (VRS) or IP Relay provider, and the calling assistant’s identification number for each call, to the PSAP.

NENA 02-502, Version 3, updates the types of service to include VRS. VRS calls will come over the 9-1-1 network, and the PSAP will receive the VRS/IP Relay Provider name (NENA Company ID) and the ID # of video interpreter/call assistant.

CA VoIP E9-1-1 CA VoIP E9-1-1 Video Relay Service – FCC InfoVideo Relay Service – FCC Info


CA VoIP E9-1-1 CA VoIP E9-1-1 VRS/IP Relay Call GuideVRS/IP Relay Call Guide

Standard Operating Procedure Recommendations Suggested questions for developing a VRS/IP Relay

Call Guide http://www.apcointl.org/documents/

PSAPVRSIPRelaySOPrecommendations.pdf


CA VoIP E9-1-1 CA VoIP E9-1-1 Telecommunication Relay Service Telecommunication Relay Service (TRS)(TRS)

TRS users call or receive calls on TTYs (text telephones) and Communication Assistants (CA) relay back and forth between the TTY user and the speaking caller.

http://www.apcointl.org/documents/PSAPVRSIPRelayOverview.pdf


CA VoIP E9-1-1 CA VoIP E9-1-1 Video Relay ServiceVideo Relay Service

VRS is a variation of traditional TRS. The snag for E911 calls made through VRS is the possibility of a disconnection somewhere in the communication chain due to the instability of the internet and the number of connections in place.

In a VRS Call, the Communication Assistant (CA) is a skilled sign language interpreter referred to as a VI (Video Interpreter) who can see the video caller via a video device and an internet connection. The VI interprets and relays between the ASL (American Sign Language) user and the speaking person. http://www.apcointl.org/documents/PSAPVRSIPRelayOverview.pdf


CA VoIP E9-1-1 CA VoIP E9-1-1 IP Relay ServiceIP Relay Service

IP Relay (internet protocol relay) is very similar to traditional relay with the exception of the type of device being used (any computer, personal digital assistant, web-capable telephone or other internet-capable device) and the connection mode (not public switched telephone network, but the internet).

Because IP Relay is text based (like traditional TRS) the process can be more time consuming and less spontaneous.

The connection via the internet, however, poses the same issues as it does with a VRS call.

http://www.apcointl.org/documents/PSAPVRSIPRelayOverview.pdf


CA VoIP E9-1-1 CA VoIP E9-1-1 VRS - SorensonVRS - Sorenson

Video Relay Service – ALI, routed by Intrado 45 E9-1-1 calls in January 2009 in the State (TRDO data)

The CBN is unique and goes through the call center

(619) 123-4567 04:26 01/01 123 BEACH AVE CA 310 VOIP SORENSON RELAY CUSTOMER (619) 211-0060 TRDO

SAN DIEGO PD SAN DIEGO FD SAN DIEGO FD LAT LON METERS PERCENT


CA VOIP E9-1-1 CA VOIP E9-1-1 WiFi T-Mobile@HomeWiFi T-Mobile@Home

T-Mobile currently is routing their @Home calls as wireless calls based upon cell sector routing designations. This was their baseline design and in all other states it works because local PSAPs are primary.

T-Mobile has been in the process of re-designing their call routing system to migrate these calls to VoIP (address/X-Y) routing since Nov. 2008.

T-Mobile will be a new VPC and may only be routing their customers.


CA E9-1-1 CA E9-1-1 FEMTO – Sprint AIRAVEFEMTO – Sprint AIRAVE

Users have an expanded coverage with the use of a router in their home. This, in most areas of CA, will still route the call via the closest tower sector and show up as a “WPH2” call.

If the user is out of Sprint’s service area, the call will be routed through Intrado over the VoIP i2 deployment and show up as a “VOIP” class of service.

Some testing occurred in mid 2008.


CA VoIP E9-1-1 Total CostsCA VoIP E9-1-1 Total Costs

Network = 0 (No new trunks)

PSAPs = 0 (Multi-steering is part of wireless tariff)

VSPs = 0 (No cost recovery)

County Coordinators = $45,804.28 (Not available for 2008 + $31,780.28 in 2007 + $14,024.00 in 2006)

Public Education = $2,900 (2007 VoIP Brochure)

January 2006 to December 2008


CA VoIP E9-1-1 IssuesCA VoIP E9-1-1 Issues

• County Coordinators are working to get shape files.• Engaging with emerging technologies to make sure

a statewide ALI standard is applied.• Call Centers taking default routes need to warm

transfer on 10-digit lines. • County Coordinators have more responsibilities.• PSAP testing needs to be thorough.


CA VoIP E9-1-1 RealityCA VoIP E9-1-1 Reality

VoIP user may not enter location accurately. Accurate routing needs County Coordinator to

actively participate to verify/develop shape files. VPC call centers will field some VoIP calls and

they will be sent to PSAP-identified 10-digit emergency numbers.

More emerging technologies will be migrating to use VPCs.


CA VoIP E9-1-1 GoalsCA VoIP E9-1-1 Goals Have all primary and secondary PSAPs with new CPE accepting 10-digit

Multi/Steering to obtain the complete ALI from VPCs.– Only 10 primary PSAPs left for 2009

County Coordinators to obtain shape files for each ESN jurisdictional boundary in their county.– Validate landline ESNs – Document is on-line, and pre-approved funding is available– http://www.documents.dgs.ca.gov/td/911/CAVoIPE9-1-1shapefilerecommendations.pdf

Continue to standardize deployment requirements for emerging technologies so that there is minimal impact at the PSAPs.

Atwater PD* NASA Ames PD* Ukiah PD*

CSU Fresno PD* Red Bluff PD* US Park Golden Gate*

Fairfield PD* Travis AFB PD* Yuba SO*

Galt PD*


CA W E9-1-1 vs. CA V E9-1-1CA W E9-1-1 vs. CA V E9-1-1Topics Wireless E9-1-1 VoIP E9-1-1

Planning April 2002 July 2005

1st Deployment Feb. 2003 Feb. 2006

FCC Order 94-102 05-116 A1

PSAP Participation Choice No Choice

CA Rollout 7 Regions ESNs (Single/Multiple)

Database Providers 2 (Intrado, TCS) 4 (Intrado, TCS, HBF, VIXXI)

Service Providers WSPs ~ 16 VSPs ~ 400

DESN CHP Landline DESN

ALI Display Wireless-ALI standard VoIP-ALI standard

pANI 511 211

Statewide Volume ~ 12 Million Calls ~ 80,000 Calls

Coordination Wireless Regional Coordinators - 28 County Coordinators - 58

Testing WSP Sectors (100,000) By VPC/ESGW (10)

Network Tandem/Tandem Trunking Traditional

Routing Cell Sector (general maps) Geocoded Address (Accurate maps)

Web Site http://www.td.dgs.ca.gov/Services/911/we911 http://www.td.dgs.ca.gov/Services/911/voip


Contact InformationContact Information

CA 9-1-1 Emergency Communications Office

VoIP E9-1-1 Deployment Web Page:http://www.td.dgs.ca.gov/Services/911/voip

Monthly California VoIP E9-1-1 Meetings 3rd Wednesday 9-10:00am PST

9-1-1 Office Consultantshttp://www.documents.dgs.ca.gov/td/911/OfficeAssignments.pdf

Donna Peñ[email protected]

2009 CalNENA - State Chief Information Officer - State of ...

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