20081201 michael e. porter

70
1 Copyright 2007 © Professor Michael E. Por 20081201 – PACE strategy.ppt Professor Michael E. Porter Harvard Business School Ho Chi Minh, Vietnam December 1, 2008 This presentation draws on ideas from Professor Porter’s books and articles, in particular, Competitive Strategy (The Free Press, 1980); Competitive Advantage (The Free Press, 1985); “What is Strategy?” (Harvard Business Review, Nov/Dec 1996); “Strategy and the Internet” (Harvard Business Review, March 2001); and a forthcoming book. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means— electronic, mechanical, photocopying, recording, or otherwise—without the permission of Michael E. Porter. Additional information may be found at the website of the Institute for Strategy and Competitiveness, www.isc.hbs.edu . Version: November 18, 2008, 3pm Vietnam’s Competitiveness and the Role of the Private Sector

Transcript of 20081201 michael e. porter

Page 1: 20081201   michael e. porter

1 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Professor Michael E. PorterHarvard Business School

Ho Chi Minh, VietnamDecember 1, 2008

This presentation draws on ideas from Professor Porter’s books and articles, in particular, Competitive Strategy (The Free Press, 1980); Competitive Advantage (The Free Press, 1985); “What is Strategy?” (Harvard Business Review, Nov/Dec 1996); “Strategy and the Internet” (Harvard Business Review, March 2001); and a forthcoming book. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of Michael E. Porter. Additional information may be found at the website of the Institute for Strategy and Competitiveness, www.isc.hbs.edu. Version: November 18, 2008, 3pm

Vietnam’s Competitiveness and the Role of the Private Sector

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2 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

The Need For An Economic Strategy

• Vietnam has experienced an impressive growth over the last two decades

• However, reforms so far are insufficient to move Vietnam to a middle income economy

• The next several years will determine whether Vietnam will follow the experience of Korea, or the Philippines

• Vietnam’s reform have been piecemeal and reactive

• Improving Vietnam’s standard of living will require a long term economic strategy

– A set of interrelated policy changes, institutional structures, and rigorous implementation mechanisms

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3 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Agenda

• Understanding Vietnam’s Economic Performance

• Assessing Vietnamese Competitiveness

• Identifying Action Priorities

• Organizing for Competitiveness

• Creating an Economic Strategy

• Integrating Corporate Social Responsibility

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4 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

$0

$5,000

$10,000

$15,000

$20,000

$25,000

$30,000

$35,000

$40,000

$45,000

0% 2% 4% 6% 8% 10% 12%

Prosperity PerformanceSelected Countries

PPP-adjusted GDP per Capita, 2007

Growth of Real GDP per Capita (PPP-adjusted), CAGR, 2003-2007Source: EIU (2008), authors calculations

Ireland

USA

Hungary

China

Taiwan

Greece

Pakistan

Portugal

Switzerland

Czech Republic

Slovakia

Germany Finland

Iceland

Sweden

Spain

UK

Netherlands

Austria

France

Russia

Saudi Arabia

TurkeyThailand

Chile

Singapore

Croatia

Philippines

Slovenia

Bahrain

Canada

Italy

Australia

Japan

Korea

Mexico

New Zealand

Brazil

IndiaIndonesia

Argentina

Hong Kong

Israel

Malaysia

South Africa

Poland

Romania

Lithuania Latvia

Estonia

Colombia Vietnam

Costa Rica

Egypt

Nigeria Bangladesh

Sri Lanka

Cambodia

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5 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Source: Economist Intelligence Unit (2008)

Labor Force UtilizationParticipation Rates, Selected Countries

30%

35%

40%

45%

50%

55%

60%

65%

-3% -2% -1% 0% 1% 2% 3% 4% 5% 6%

Labor Force Participation Rate, 2007

Change in Labor Force Participation Rate, 2003-2007

France

UKFinland

Germany

Italy

Latvia

Sweden

Norway

Lithuania

Ireland

South Korea

Czech Rep.

Singapore (6.16%)

Poland

Colombia Mexico

Slovenia

USA

Pakistan

Austria

Morocco

New ZealandJapan

Hungary

Romania

Turkey

Slovakia

Australia

Bulgaria

Canada

Spain

Iceland

Bangladesh

Brazil

Portugal

Indonesia

China

Argentina

Philippines

Russia

Hong Kong

India

Sri Lanka

Nicaragua

Malaysia

Chile

Taiwan

Thailand Vietnam

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6 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Comparative Labor ProductivitySelected Countries

Compound annual growth rate (CAGR) of real GDP per employee (PPP-adjusted), 2003-2007

GDP per employee (PPP adjusted US$),

2007

Source: authors calculation Groningen Growth and Development Centre (2008)

France

UK

Argentina

Finland

Germany

Italy

Poland

SwedenNorway

Lithuania

Ireland

South Korea

Czech Republic

Latvia

Hong Kong

Estonia

Mexico

Slovenia

Austria

Switzerland

New Zealand

Japan

HungaryBelarus

TurkeyMalaysia

Slovakia

Australia

China

Canada

Spain

Singapore

USA

IndiaPhilippinesIndonesia

Russia

BrazilSouth Africa

Saudi Arabia

Thailand

ChilePortugal

Iran

TaiwanDenmark

IcelandIsrael

Croatia

Greece

Venezuela

Sri Lanka

Ukraine

Syria

Yemen

Cote d’Ivoire

Dominican Republic

Ecuador

SenegalKenya Ghana

BangladeshCambodiaEthiopia

NigeriaPakistan

EgyptPeruTunisia

Costa Rica Bulgaria

Kazakhstan

Colombia

Vietnam

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7 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Decomposition of Vietnamese Growth

Source: Ohno (2008)

Contribution to Annual GDP growth (%)

-2%

0%

2%

4%

6%

8%

10%

1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007

Capital Labor TFP

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14%

16%

18%

20%

22%

24%

26%

28%

30%

32%

34%

36%

-4% -2% 0% 2% 4% 6% 8% 10% 12%

Domestic Fixed Investment RatesSelected CountriesGross Fixed Investment

as % of GDP (2007)

Note: Includes inbound FDI Source: EIU, 2008

Change in Gross Fixed Investment (as % of GDP), 2003 - 2007

Turkey

Spain

Czech Republic

Australia

Norway

Slovakia

PakistanAustria

Brazil

MalaysiaFrance

Germany

Colombia

Netherlands

Poland

Sweden

Latvia

Slovenia

Hungary

USA

ArgentinaDenmark

China (40.4%)

Estonia

UK

Lithuania

South Africa

Philippines

Russia

IndonesiaIreland

Singapore

Korea

India

Iceland

Thailand

Italy

JapanNew Zealand

CanadaMexico

Kenya

Egypt

Tunisia

Greece

Romania

Sri LankaKazakhstan

Dominican Republic

Finland

Portugal

Hong Kong Chile

Cambodia

Ukraine

Venezuela

Croatia

Saudi Arabia

Vietnam

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9 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

0%

10%

20%

30%

40%

50%

60%

70%

80%

-5% 0% 5% 10% 15% 20% 25% 30% 35% 40%

Inbound Foreign Investment PerformanceStocks and Flows, Selected Countries

Source: UNCTAD, World Investment Report (2007)

Inward FDI Stocks as % of GDP, Average 2003 - 2007

FDI Inflows as % of Gross Fixed Capital Formation, Average 2003 - 2007

Japan

Russia

Saudi Arabia

Turkey

Slovenia

UK

Hungary

SlovakiaCzech Republic

Australia

Denmark

Chile

Netherlands

Poland

USA

Colombia

Estonia

Malaysia

Thailand

South Africa

New Zealand

Indonesia

Iceland (46.7%)

China

Sweden

CanadaLithuania

India

Brazil

France

Pakistan

South Korea

Austria

Latvia

Switzerland

Spain

Italy

Norway

Germany

Mexico

Portugal

Finland

Laos

Cambodia

Philippines

Singapore (160.1%, 64.7%)

Greece

Israel

Vietnam

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10 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

-15% -10% -5% 0% 5% 10% 15% 20% 25% 30%

Export PerformanceSelected CountriesExports as Share of

GDP (in %, 2007)

Change of Exports as Share of GDP, 2003 to 2007

Russia

Thailand Estonia

Hungary

LithuaniaSaudi Arabia

Italy

Latvia

China

TunisiaGermany

Switzerland

Philippines

UK

Canada

France

South Africa

Ireland

USA

India

Norway

Spain

Austria

Brazil

Cambodia

Chile

VenezuelaNew Zealand

Indonesia

Australia

Czech Republic

Slovenia

Slovakia

Turkey

Mexico

South Korea

Pakistan

Argentina

Netherlands

Malaysia (116.4%)

Finland

Ukraine

Sri Lanka

Croatia

Source: EIU (2008), authors’ analysis

Japan

Portugal

Egypt

Belgium

Kazakhstan

BangladeshColombi

a

Poland

Bulgaria

Dominican Republic

Slovenia

• Imports as a share of GDP are equally high

Vietnam

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Vietnam’s Exports By Type of Industry

0.0%

0.1%

0.2%

0.3%

0.4%

0.5%

0.6%

0.7%

0.8%

1997 1998 1999 2000 2001 2002 2003 2004 2005 2006

Processed Goods

Semi-processed Goods

Unprocessed Goods

Services

TOTAL

Source: UNComTrade, WTO (2008)

World Export Market Share (current USD)

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0%

1%

2%

3%

4%

5%

-0.3% -0.1% 0.1% 0.3% 0.5% 0.7% 0.9% 1.1% 1.3% 1.5%

Vietnam’s Cluster Export Portfolio2000-2006

Change in Vietnam’s world export market share, 2000 – 2006Source: Prof. Michael E. Porter, International Cluster Competitiveness Project, Institute for Strategy and Competitiveness, Harvard

Business School; Richard Bryden, Project Director. Underlying data drawn from the UN Commodity Trade Statistics Database and the IMF BOP statistics.

Vie

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006

Change In Vietnam’s Overall Growth In World Export Share:

0.25%

Vietnam’s Average World Export Share: 0.31%

Exports of US$1.1 Billion =

Footwear (5.68%, 1.91%)

Plastics

Textiles

Apparel

Fishing and Fishing Products

Tobacco

Coal & Briquettes

Furniture

0%

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13 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Agenda

• Understanding Vietnam’s Economic Performance

• Assessing Vietnamese Competitiveness

• Identifying Action Priorities

• Organizing for Competitiveness

• Creating an Economic Strategy

• Integrating Corporate Social Responsibility

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14 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

What is Competitiveness?

• Nations compete to offer the most productive environment for business

• The public and private sectors play different but interrelated roles in creating a productive economy

• Competitiveness depends on the productivity with which a nation uses its human, capital, and natural resources.

– Productivity sets the sustainable standard of living (wages, returns on capital, returns on natural resources)

– It is not what industries a nation competes in that matters for prosperity, but how productively it competes in those industries

– Productivity in a national economy arises from a combination of domestic and foreign firms

– The productivity of “local” or domestic industries is fundamental to competitiveness, not just that of export industries

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15 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Macroeconomic Competitiveness

Microeconomic Competitiveness

Sophisticationof Company

Operations andStrategy

Quality of the NationalBusiness

Environment

MacroeconomicPolicies

SocialInfrastructure and PoliticalInstitutions

State of Cluster Development

• Macroeconomic competitiveness creates the potential for high productivity, but is not sufficient

• Productivity ultimately depends on improving the microeconomic capability of the economy and the sophistication of local competition

Determinants of Competitiveness

Natural Endowments

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16 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Wage Level ComparisonSelected CountriesMonthly Minimum Wage

USD, log scale, 2008

Source: Global Competitiveness Report, 2008; EuroStat, 2008; Philippines Department of Labor and Employment, 2008

Global Competitiveness Index Score, 2008

New ZealandAustralia

Taiwan

SingaporeKorea

Malaysia

Cambodia

Philippines Indonesia

ThailandChina

Italy

GreeceSlovenia

Portugal

Czech Republic

Estonia

Spain

Cyprus

Lithuania

Austria

Sweden

Netherlands

DenmarkIrelandUnited Kingdom

Japan / Belgium / France

Germany

Hungary Poland Slovakia

LatviaRomania

Bulgaria

$0

$1,000

$3,000

$500

$100

$50

Vietnam

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17 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

BCI Value, 2007

Dynamism Score, 2002 - 2007

Below average Above averageAverage

Zambia Zimbabwe

Uganda

Tanzania Honduras

Indonesia

Sri Lanka

Bolivia

Mali

Pakistan

Nicaragua

India

Bangladesh

Rate of Competitiveness ImprovementLow Income Countries, 2002 - 2007

Paraguay

El Salvador

Chad

Mozambique

Madagascar

Nigeria Gambia

Ethiopia

Source: Global Competitiveness Report 2007

High

Low

Vietnam

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18 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Macroeconomic Competitiveness

• Basic human capacity– Basic education– Health system

• Political institutions– Political freedom– Voice and accountability– Political stability– Centralization of economic policymaking– Government effectiveness

• Rule of law– Judicial independence– Efficiency of legal framework– Civil rights– Business costs of corruption– Reliability of police– Prevalence and costs of crime

• Fiscal policy– Government surplus/deficit– Government debt– Savings / Investment rates

• Monetary policy– Inflation– Interest rate spread

Social Infrastructure and Political Institutions

Macroeconomic Policies

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19 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Macroeconomic CompetitivenessVietnam’s Position

Social Infrastructure and Political Institutions

Macroeconomic Policies

Basic health and education

+ Solid provision of basic services

– Increasing concerns about the quality of these public services

Fiscal policy

+ Government budget and debt at acceptable levels

– Government budget still reliant on foreign aid

Monetary Policy

– High levels of inflation

Political institutions

+ High levels of political stability

+ Increasing decentralization of economic policy responsibilities

– Little effective policy dialogue

– Corruption remains a significant challenge

Rule of law

+ Quality of laws tends to be good

– Effectiveness of implementation remains weak

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20 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Singap

ore

Japa

n

South

Kor

ea

Taiwan

Mal

aysia

Brazil

Indi

a

Thaila

nd

Sri La

nka

Philipp

ines

Indo

nesia

China

Vietna

m

Russia

Cambo

dia

Bangl

ades

hLa

os

Pakist

an

Voice and AccountabilityPolitical StabilityGovernment EffectivenessRegulatory QualityRule of LawControl of Corruption

Governance IndicatorsSelected Countries

Note: Sorted left to right by decreasing average value across all indicators. The ‘zero’ horizontal line corresponds to the median country’s average value across all indicators.

Source: World Bank (2008)

Worstcountry in the world

Index of Governance

Quality,2007

Best country in the world

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21 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

-20 -15 -10 -5 0 5 10 15 20

Corruption Perception Index, 2007

Note: Ranks only countries available in both years (91 countries total)Source: Global Corruption Report, 2007

Change in Rank, Global Corruption Report, 2007 versus 2001

Rank in Global

CorruptionIndex,2007

91

1ImprovingDeteriorating

Highcorruption

Lowcorruption

Finland

Canada

Bangladesh

Indonesia

Ireland

Portugal

Egypt

Iceland

Czech Republic

Slovakia

South Korea

Latvia

India

Slovenia

Thailand

Switzerland

France

Romania

Turkey

Estonia

Austria GermanyJapan

China

NorwayUK

MalaysiaLithuania

Colombia

HungaryTaiwan

Spain

Hong Kong

ChileUnited States

South Africa

Mexico

Croatia

Italy

Poland

Brazil

Argentina

Israel

Venezuela

Russia

Uruguay

New ZealandSweden

Tunisia

Peru

Tanzania

Uganda

Senegal

Philippines

ZimbabweCote d’Ivoire Nigeria

Pakistan

GreeceJordan

Ukraine

Panama

Vietnam

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22 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Access to high quality business inputs

– Human resources– Capital availability– Physical infrastructure– Administrative infrastructure

(e.g. registration, permitting)– Information and transparency– Scientific and technological

infrastructure

Microeconomic Competitiveness: Quality of the Business Environment

Context for Firm

Strategy and Rivalry

Context for Firm

Strategy and Rivalry

Related and Supporting Industries

Related and Supporting Industries

Factor(Input)

Conditions

Factor(Input)

Conditions

Demand Conditions

Demand Conditions

Availability of suppliers and supporting industries

Sophistication of local customers and needs

–e.g., strict quality, safety, and environmental standards

• Many things matter for competitiveness• Successful economic development is a process of successive upgrading, in which the

business environment improves to enable increasingly sophisticated ways of competing

Local rules and incentives that encourage investment and productivity

– e.g. incentives for capital investments, intellectual property protection

Vigorous local competition– Openness to foreign and local

competition

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23 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

• Communications infrastructure (rank 72)

– E.g., quality of the telephone infrastructure

• Local competition (rank 75)– E.g., intensity of local

competition

• Communications infrastructure (rank 72)

– E.g., quality of the telephone infrastructure

• Local competition (rank 75)– E.g., intensity of local

competition

• Government intervention (rank 119) – E.g., SOE market dominance

• Trade barriers (rank 113)– E.g., level of import tariffs

• Government intervention (rank 119) – E.g., SOE market dominance

• Trade barriers (rank 113)– E.g., level of import tariffs

Competitive Disadvantages Competitive Advantages

Vietnamese Business EnvironmentVietnam’s Relative Position 2008

Note: Rank versus 130 countries; overall, Vietnam ranks 102nd in 2008 PPP adjusted GDP per capita and 76th in New Global CompetitivenessSource: Institute for Strategy and Competitiveness, Harvard University (2008)

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24 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

0

20

40

60

80

100

120

140

160H

ong

Kon

g

Sin

gapo

re

Uni

ted

Sta

tes

Tai

wan

Ger

man

y

New

Zea

land

Japa

n

Phi

lippi

nes

Mal

aysi

a

Tha

iland

Indo

nesi

a

Bra

zil

Chi

na

Sri

Lank

a

Sou

th K

orea

Pak

ista

n

Vie

tnam

Laos

Cam

bodi

a

Indi

a

Rus

sia

Openness to TradeSelected Countries, 2008Rank (157

countries)

Source: Index of Economic Freedom (2008), Heritage Foundation

• Vietnam’s lack of openness will retard further competitiveness upgrading

Vietnam

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25 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

• Communications infrastructure (rank 72)

– E.g., quality of the telephone infrastructure

• Local competition (rank 75)– E.g., intensity of local

competition

• Communications infrastructure (rank 72)

– E.g., quality of the telephone infrastructure

• Local competition (rank 75)– E.g., intensity of local

competition

• Government intervention (rank 119) – E.g., SOE market dominance

• Trade barriers (rank 113)– E.g., level of import tariffs

• Energy infrastructure (rank 109)– E.g., quality of electricity supply

• Access to finance (rank 109)– E.g., financial market sophistication

• Innovation infrastructure (rank 99)– E.g., patents per capita

• Logistical infrastructure (rank 96)– E.g., quality of roads

• Government intervention (rank 119) – E.g., SOE market dominance

• Trade barriers (rank 113)– E.g., level of import tariffs

• Energy infrastructure (rank 109)– E.g., quality of electricity supply

• Access to finance (rank 109)– E.g., financial market sophistication

• Innovation infrastructure (rank 99)– E.g., patents per capita

• Logistical infrastructure (rank 96)– E.g., quality of roads

Competitive Disadvantages Competitive Advantages

Vietnamese Business EnvironmentVietnam’s Relative Position 2008

Note: Rank versus 130 countries; overall, Vietnam ranks 102nd in 2008 PPP adjusted GDP per capita and 76th in New Global CompetitivenessSource: Institute for Strategy and Competitiveness, Harvard University (2008)

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26 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Cost of Doing BusinessVietnam, 2008Ranking, 2008

(of 181 countries)

Source: World Bank Report, Doing Business (2008)

Favorable Unfavorable

Vietnam’s per capita GDP rank: 70th

Median Ranking, East Asia and Pacific

• Especially in land ownership in rural areas significant problems remain

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27 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

State-Owned Enterprises (SOEs) in Vietnam

• SOEs continue to play a dominant role in the Vietnamese economy, despite the commitment to privatization

• Government oversight of these companies and their spending is limited and largely reactive

• The costs of slow progress on privatization are high for Vietnam’s competitiveness

– Retards entry of new private companies– Creates risks of corruption– Can exacerbate economic volatility through excessive investment financed

through soft credit

• An effective privatization program strategy for Vietnam must shift economic structure, not just change ownership

– Privatization must go hand-in-hand with market opening and policies to curtail anti-competitive practices

– Owners are needed that contribute new capital and skills – Minority stakes can distribute ownership more widely

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28 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Sources: HBS student team research (2003) - Peter Tynan, Chai McConnell, Alexandra West, Jean Hayden

HotelsHotels

Attractions andActivities

e.g., theme parks, casinos, sports

Attractions andActivities

e.g., theme parks, casinos, sports

Airlines, Cruise Ships

Airlines, Cruise Ships

Travel agentsTravel agents Tour operatorsTour operators

RestaurantsRestaurants

PropertyServicesPropertyServices

MaintenanceServices

MaintenanceServices

Government agenciese.g. Australian Tourism Commission,

Great Barrier Reef Authority

Government agenciese.g. Australian Tourism Commission,

Great Barrier Reef Authority

Educational Institutionse.g. James Cook University,

Cairns College of TAFE

Educational Institutionse.g. James Cook University,

Cairns College of TAFE

Industry Groupse.g. Queensland Tourism

Industry Council

Industry Groupse.g. Queensland Tourism

Industry Council

FoodSuppliers

FoodSuppliers

Public Relations & Market Research

Services

Public Relations & Market Research

Services

Local retail, health care, andother services

Local retail, health care, andother services

Souvenirs, Duty Free

Souvenirs, Duty Free

Banks,Foreign

Exchange

Banks,Foreign

Exchange

Local Transportation

Local Transportation

State of Cluster DevelopmentTourism Cluster in Cairns, Australia

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29 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

0%

1%

2%

3%

4%

5%

-0.3% -0.1% 0.1% 0.3% 0.5% 0.7% 0.9% 1.1% 1.3% 1.5%

Vietnam’s Cluster Export Portfolio2000-2006

Change in Vietnam’s world export market share, 2000 – 2006Source: Prof. Michael E. Porter, International Cluster Competitiveness Project, Institute for Strategy and Competitiveness, Harvard

Business School; Richard Bryden, Project Director. Underlying data drawn from the UN Commodity Trade Statistics Database and the IMF BOP statistics.

Vie

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006

Change In Vietnam’s Overall Growth In World Export Share:

0.25%

Vietnam’s Average World Export Share: 0.31%

Exports of US$1.1 Billion =

Footwear (5.68%, 1.91%)

Plastics

Textiles

Apparel

Fishing and Fishing Products

Tobacco

Coal & Briquettes

Furniture

0%

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30 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

-0.10% -0.05% 0.00% 0.05% 0.10% 0.15% 0.20% 0.25% 0.30%

Vietnam’s Cluster Export Portfolio cont’d2000-2006

Change in Vietnam’s world export market share, 2000 – 2006Source: Prof. Michael E. Porter, International Cluster Competitiveness Project, Institute for Strategy and Competitiveness, Harvard

Business School; Richard Bryden, Project Director. Underlying data drawn from the UN Commodity Trade Statistics Database and the IMF BOP statistics.

Vie

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AutomotiveProduction Technology

Motor Driven Products

Information Technology

Textiles

Prefabricated Enclosures and Structures

Leather and Related Products

Analytical InstrumentsJewelry, Precious Metals and

Collectibles

Communications Equipment

Oil & Gas

Agricultural Products

Biopharmaceuticals

Processed Foods

Chemical Products

Forest Products

Total Services

Power and Power Generation Equipment

Construction Materials

Lighting and Electrical Equipment

Medical Devices

Publishing and Printing

Metal Mining and Manufacturing

Entertainment

Building Fixtures and Equipment

Sporting, Recreational and Children's Goods

Exports of US$1.1 Billion =

Change In Vietnam’s Overall Growth in World Export Share:

0.25%

Vietnam’s Average World Export Share: 0.31%

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FurnitureBuilding

Fixtures,

Equipment &

Services

Fishing &

Fishing

ProductsHospitality

& TourismAgricultural

Products Transportation

& Logistics

Share of World Exports by ClusterVietnam, 2000

Plastics

Oil &

Gas

Chemical

Products

Biopharma-

ceuticals

Power Generation

Aerospace Vehicles &

Defense Lightning &

Electrical

Equipment

Financial Services

Publishing & Printing

Entertainment

Information

Tech.

Communi-

cations

Equipment

Business Services

DistributionServices

Forest

Products

Heavy Construction

Services

Construction Materials

Prefabricated Enclosures

Apparel

Leather &

Related

Products

Jewelry &

Precious

Metals

Textiles

Footwear

Processed

Food

Tobacco

Medical

Devices

Analytical InstrumentsEducation &

Knowledge

Creation

Note: Clusters with overlapping borders have at least 20% overlap (by number of industries) in both directions.

Marine

Equipment

Aerospace Engines

Heavy Machinery

Sporting & Recreation

Goods

Automotive

Production Technology

Motor Driven Products

Metal Manufacturing

< 0.07%

0.07 – 0.15%

0.16 – 0.31%

0.31 – 0.62%

0.62- 1.24%

Not reported

> 1.24%

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FurnitureBuilding

Fixtures,

Equipment &

Services

Fishing &

Fishing

ProductsHospitality

& TourismAgricultural

Products Transportation

& Logistics

Share of World Exports by ClusterVietnam, 2006

Plastics

Oil &

Gas

Chemical

Products

Biopharma-

ceuticals

Power Generation

Aerospace Vehicles &

Defense Lightning &

Electrical

Equipment

Financial Services

Publishing & Printing

Entertainment

Information

Tech.

Communi-

cations

Equipment

Business Services

DistributionServices

Forest

Products

Heavy Construction

Services

Construction Materials

Prefabricated Enclosures

Apparel

Leather &

Related

Products

Jewelry &

Precious

Metals

Textiles

Footwear

Processed

Food

Tobacco

Medical

Devices

Analytical InstrumentsEducation &

Knowledge

Creation

Note: Clusters with overlapping borders have at least 20% overlap (by number of industries) in both directions.

Marine

Equipment

Aerospace Engines

Heavy Machinery

Sporting & Recreation

Goods

Automotive

Production Technology

Motor Driven Products

Metal Manufacturing

< 0.07%

0.07 – 0.15%

0.16 – 0.31%

0.31 – 0.62%

0.62- 1.24%

Not reported

> 1.24%

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Geographic Levels and Competitiveness

Broad Economic Areas

Groups of Neighboring Nations

States, Provinces

Metropolitan and Rural Areas

Nations

World Economy

Asia

Southeast Asia

Vietnam

Vietnamese provinces

Ho Chi Minh City

WTO

• The business environment at a given location is the cumulative outcome of policy at all geographic levels

• Many competitiveness drivers occur at the regional and local level

• The allocation of competitiveness responsibilities across geographic levels is a crucial policy challenge

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Specialization of Regional EconomiesSelected U.S. Geographic Areas

BostonAnalytical InstrumentsEducation and Knowledge CreationCommunications Equipment

BostonAnalytical InstrumentsEducation and Knowledge CreationCommunications Equipment

Los Angeles AreaApparelBuilding Fixtures,

Equipment and Services

Entertainment

Los Angeles AreaApparelBuilding Fixtures,

Equipment and Services

Entertainment

ChicagoCommunications EquipmentProcessed FoodHeavy Machinery

ChicagoCommunications EquipmentProcessed FoodHeavy Machinery

Denver, COLeather and Sporting GoodsOil and GasAerospace Vehicles and Defense

Denver, COLeather and Sporting GoodsOil and GasAerospace Vehicles and Defense

San DiegoLeather and Sporting GoodsPower GenerationEducation and Knowledge Creation

San DiegoLeather and Sporting GoodsPower GenerationEducation and Knowledge Creation

San Francisco-Oakland-San Jose Bay AreaCommunications EquipmentAgricultural ProductsInformation Technology

San Francisco-Oakland-San Jose Bay AreaCommunications EquipmentAgricultural ProductsInformation Technology

Seattle-Bellevue-Everett, WAAerospace Vehicles and DefenseFishing and Fishing ProductsAnalytical Instruments

Seattle-Bellevue-Everett, WAAerospace Vehicles and DefenseFishing and Fishing ProductsAnalytical Instruments

HoustonOil and Gas Products and ServicesChemical ProductsHeavy Construction Services

HoustonOil and Gas Products and ServicesChemical ProductsHeavy Construction Services

Pittsburgh, PAConstruction MaterialsMetal ManufacturingEducation and Knowledge

Creation

Pittsburgh, PAConstruction MaterialsMetal ManufacturingEducation and Knowledge

Creation

Atlanta, GAConstruction MaterialsTransportation and LogisticsBusiness Services

Atlanta, GAConstruction MaterialsTransportation and LogisticsBusiness Services

Raleigh-Durham, NCCommunications EquipmentInformation TechnologyEducation andKnowledge Creation

Raleigh-Durham, NCCommunications EquipmentInformation TechnologyEducation andKnowledge Creation

Wichita, KSAerospace Vehicles and

DefenseHeavy MachineryOil and Gas

Wichita, KSAerospace Vehicles and

DefenseHeavy MachineryOil and Gas

Note: Clusters listed are the three highest ranking clusters in terms of share of national employment.Source: Cluster Mapping Project, Institute for Strategy and Competitiveness, Harvard Business School, 11/2006.

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Vietnam Provincial Competitiveness Index, 2006

ExcellentHigh PerformingMid-highAverageMid-lowLow Performing

Source: Vietnam Provincial Competitiveness Index 2006 (USAID)

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The NeighborhoodSoutheast Asia

• Vietnam has a central position between ASEAN and China

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• Eliminating trade and investment barriers within the region

• Simplifying and harmonizing cross-border regulations and paperwork

• Coordinating anti-monopoly and fair competition policies

• Harmonizing environmental standards

• Harmonizing product safety standards

• Establishing reciprocal consumer protection laws

• Opening government procurement within the region

• Improving regional transportation infrastructure

• Creating an efficient energy network

• Enhancing regional communications and connectivity

• Linking financial markets

• Opening the movement of students for higher education

• Harmonizing administrative requirements for businesses

• Facilitating cross-border cluster upgrading, e.g.

– Tourism

– Agribusiness

– Transport & Logistics

– Business services

• Creating a regional marketing program

• Sharing best practices in government operations

• Creating regional institutions

– Dispute resolution mechanisms

– Regional development bank

• Developing a regional negotiating position with international organizations

Factor Factor (Input)(Input)

ConditionsConditions

Factor Factor (Input)(Input)

ConditionsConditions

Regional Strategy & Governance

Regional Strategy & Governance

Context for Context for Strategy Strategy

and Rivalryand Rivalry

Context for Context for Strategy Strategy

and Rivalryand Rivalry

Related and Supporting Industries

Related and Supporting Industries

Demand Demand ConditionsConditions

Demand Demand ConditionsConditions

Economic Coordination Among Neighbors Enhancing Productivity

Macroeconomic Competitiveness

Macroeconomic Competitiveness

• Coordinating programs to improve public safety

• Coordinating macro-economic policies

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Agenda

• Understanding Vietnam’s Economic Performance

• Assessing Vietnamese Competitiveness

• Identifying Action Priorities

• Organizing for Competitiveness

• Creating an Economic Strategy

• Integrating Corporate Social Responsibility

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Stages of National Competitive DevelopmentShifting Policy Imperatives

Factor-Driven Factor-Driven EconomyEconomy

Factor-Driven Factor-Driven EconomyEconomy

Investment-Investment-Driven EconomyDriven Economy

Investment-Investment-Driven EconomyDriven Economy

Innovation- Innovation- Driven EconomyDriven Economy

Innovation- Innovation- Driven EconomyDriven Economy

Source: Porter, Michael E., The Competitive Advantage of Nations, Macmillan Press, 1990

Low Cost Inputs Productivity Unique Value

• Macro, political, and legal stability

• Efficient basic infrastructure

• Lowering regulatory costs of doing business

• Increasing local competition• Market openness• Advanced infrastructure• Incentives and rules

encouraging productivity• Cluster formation and

activation

• Advanced skills• Scientific and technological

institutions• Incentives and rules

encouraging innovation• Cluster upgrading

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Competitiveness Action Agenda: Key Priorities

• Reduce corruption

• Improve infrastructure

• Deepen financial market reforms

• Impose regulatory attractiveness

Fundamental ReformContinue Existing Efforts

• Human resource development at all levels

• Reform of SOEs

• Cluster development

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41 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Reducing Corruption

• The government has repeatedly committed itself towards reducing corruption; and some action has been taken

• Evidence reveals little progress

• Vietnam needs to target corruption as a crucial barrier for growth and design an integrated strategy to tackle its occurrence

Action priorities• Reduce the potential for corruption through simplified regulations, use of

modern information technology, and improved SOE governance/ privatization

• Set clear guidelines and reporting requirements for management of SOEs• Demonstrate a commitment for transparency, including support for a

strong press

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Improving Infrastructure

• Significant infrastructure investments have been made in recent years• Evidence on their impact is mixed as best. There is significant

duplication of efforts and companies complain about serious bottlenecks

• Vietnam needs to better target infrastructure investments to meet the needs of its growing economy

Action priorities• Establish a national fund for key infrastructure projects to be

implemented under the supervision of the Prime Minister’s office• Utilize matching funds incentives to improve effectiveness if

investments by provincial governments • Create a public-private council to advise on spending priorities

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Deepening Financial Markets

• Vietnam has made clear progress on opening up financial markets, more recently also to foreign companies as part of the WTO agreement

• But the weakness of Vietnam’s financial markets even before the global crisis, and the financing constraints faced by private companies, indicate that serious challenges remain

• Vietnam needs to develop a modern regulatory and institutional structure to enable an effective financial system

Action priorities• Continue opening financial markets in line with WTO commitments• Create an effective, independent financial regulator, using outside help as

needed• Establish a development bank to develop financing tools for private SMEs

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44 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Regulatory Reform

• Regulatory reform has been on the Vietnamese policy agenda for some time, especially over the last five years

• Despite some progress, the overall regulatory burden on businesses and citizens remains high with no clear societal benefits

• Vietnam needs a fundamentally new approach to regulatory reform and assessment of new regulations

Action priorities• Aggressively pursue the work on regulatory reform initiated with

foreign donors• Improve institutional capacity to evaluate and administer regulations,

not just the rules themselves• Include an obligatory assessment of the administrative burden on

business in the process of introducing new laws and regulations

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45 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Human Resource Development

Basic education

Vocational training

Higher education

• Enrolment rates have increased significantly but quality is low and skills fail to meet company needs

• Vietnam needs to dramatically improve educational quality, through setting standards, improving curricula, and involving the private sector in governance

• Vietnam lacks a skills training system• Companies have launched own training efforts to address skill

bottlenecks• Vietnam needs a clear program for cluster-based workforce

development

• The number of universities has increased but quality is low and skills do not match company needs

• Higher university education standards must be set and enforced, drawing on international experts

• Vietnam needs to develop a plan and enabling institutions for assimilation of global technology

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Restructuring of State Owned Enterprises

• The government has an explicit policy to promote private enterprise but there is deep-seated ambivalence towards privatization

• Without a thorough reform of the SOE sector, there is little hope for Vietnam to reach the next level of economic development

• The creation of SOE groups is not a solution and can exacerbate problems if no other reforms are being implemented

SOE governance

Competition in markets with

SOEs

Privatization

• Create independent boards of directors• Implement transparent financial reporting• Define clear financial objectives

– Set corporate charters

• Remove existing trade, investment, and artificial entry barriers protecting SOEs

• Establish strong, independent regulatory bodies• Support start-ups and spin-offs from SOEs

• Create clear legal conditions for privatization• Define explicit objectives for privatization process• Create a dedicated structure for implementing privatization

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Cluster Development in Vietnam

• Vietnam’s clusters currently tend to be narrowly focused on individual products

• There is limited collaboration among companies, suppliers and other institutions

– Some clusters, like coffee, have the potential to significantly increase their performance if they adopt a collaboration approach

• Cluster-based development thinking is crucial in improving the delivery of other economic policies

– Workforce skill development around clusters– FDI attraction/industrial zones around clusters– Cluster-based regional development initiatives– Quality and technology transfer organization for each cluster

• Policy should upgrade all existing and emerging clusters, not choose among them

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Clusters and Economic Policy

ClustersClusters

Physical Infrastructure

Natural Resource Protection

Environmental Stewardship

Science and TechnologyInvestments

(e.g., centers, university departments,

technology transfer)

Education and Workforce Training

FDI/Business Attraction

Export Promotion

• Clusters provide a framework for implementing public policy and organizing public-private collaboration to enhance competitiveness

Standard setting and quality initiatives

Market Information and Disclosure

Management Training

Industrial parks and free trade zones

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49 Copyright 2007 © Professor Michael E. Porter20081201 – PACE strategy.ppt

Turn Niche Products Into Clusters

Turn Niche Products Into Clusters

Develop Related ClustersDevelop Related Clusters

Clusters and Economic Diversification

Deepen Existing ClustersDeepen Existing Clusters Build Clusters Around MNCs

Build Clusters Around MNCs

Upgrade Existing Export Products and Services

Upgrade Existing Export Products and Services

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Upgrading Vietnamese Niche Positions, 2006

Source: Prof. Michael E. Porter, International Cluster Competitiveness Project, Institute for Strategy and Competitiveness, Harvard Business School; Richard Bryden, Project Director. Underlying data drawn from the UN Commodity Trade Statistics Database.

ClusterCluster World Export Share

Subcluster Industry

Industry Share of

World Exports

Change in Share (1997-

2006)

Export Value (in $thousands)

Rubber Natural rubber, balata and similar natural gums 7.82% 3.40% 1,137,205$ Plastic Waste Reclaimed unhardened rubber; waste 1.88% 1.87% 6,084$ Plastic Products Plastic sacks, bags 1.55% 0.65% 150,234$ Rubber Synthetic rubber 1.13% 1.13% 143,316$

Motorcycles and Bicycles Parts of other motorcycles 1.42% 1.22% 60,962$

Motorcycles and Bicycles Bicycles and other cycles, non-motorized 1.27% -1.56% 49,628$

Specialty Office Machines Parts for calculating, accounting machines 23.04% 23.04% 444,384$ Electrical and Electronic Components Insulted wire, cable and conductors 1.07% 0.72% 705,725$ Specialty Foods and Ingredients Starches, inulin and gluten 7.93% 6.23% 148,445$ Food Products Machinery Distilling, rectifying plant 2.64% 2.64% 19,449$ Specialty Foods and Ingredients Vegetable saps, extracts 0.90% 0.50% 9,193$ Dairy and Related Products Milk, concentrated or sweetened 0.84% -0.22% 89,315$ Specialty Foods and Ingredients Yeasts 0.81% 0.27% 7,962$ Specialty Foods and Ingredients Homogenized food preparations 0.76% 0.59% 4,888$ Glass Drawn, float, cast glass, worked 6.39% 6.37% 78,185$ Electrical Parts Other inductors 3.20% 2.86% 137,477$ Electrical Parts Other electric transformers 1.17% 0.68% 63,386$ Motors and Generators Electric motors<=37.5w 1.88% 1.15% 150,425$ Appliances Sewing machines and parts 1.21% 0.26% 45,749$

Audio Equipment Loudspeakers, unmounted 1.41% 1.40% 39,964$

Audio Equipment Electric sound amplifiers 1.07% 1.07% 8,745$

Peripherals Input or output units 1.01% 1.01% 653,740$ Electronic Components and Assemblies Printed circuits 0.36% -0.43% 85,738$ Electronic Components TV picture tubes, CRTs 1.26% 1.23% 53,690$ Electronic Components Other electronic valves, tubes 0.35% -0.50% 12,186$ Process Instruments Gas meters 0.34% 0.34% 1,415$ Fabricated Plate Work Steam generating boilers, super-heated water boilers; and parts1.35% 1.35% 53,010$ Process Equipment Components Articulated link chain and parts 0.45% 0.31% 7,292$ Machine Tools and Accessories Cutting blades for machines 0.42% 0.38% 7,501$

Production Technology

0.046%

Plastics

Sporting, Recreational and Children's Goods

Information Technology

0.121%

Motor Driven Products

0.284%Communications

Equipment

Analytical Instruments

0.047%

Entertainment and Reproduction

Equipment

0.490%

0.361%

0.260%

0.256%

0.156%

0.125%

Processed Food

Lighting and Electrical Equipment

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Agenda

• Understanding Vietnam’s Economic Performance

• Assessing Vietnamese Competitiveness

• Identifying Action Priorities

• Organizing for Competitiveness

• Creating an Economic Strategy

• Integrating Corporate Social Responsibility

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The Process of Economic DevelopmentShifting Roles and Responsibilities

Old ModelOld Model

• Government drives economic development through policy

decisions and incentives

• Government drives economic development through policy

decisions and incentives

New ModelNew Model

• Economic development is a collaborative process involving

government at multiple levels, companies, teaching and research institutions, and

institutions for collaboration

• Economic development is a collaborative process involving

government at multiple levels, companies, teaching and research institutions, and

institutions for collaboration

• Competitiveness must become a bottoms-up process in which many individuals, companies, and institutions take responsibility

• Every community and cluster can take steps to enhance competitiveness

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Government and the Process of Economic Development

• Competitiveness is affected by a myriad of government entities– Multiple agencies and departments (e.g. finance, trade, education, science

and technology, commerce, regional policy, energy, agriculture)

– Multiple levels of government (nations, states, cities, etc.)

– Intergovernmental relations with neighboring countries affect competitiveness

• Competitiveness is rarely the sole agenda of any government agency

• Coordinating structures are needed that brings together the ministries and departments necessary to formulate and implement an economic strategy

• Explicit mechanisms are needed to engage the private sector in dialog about policy priorities and implementation progress

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Organizing for Competitiveness in VietnamRecommendations

• Create effective, independent regulatory organizations

• Improve economic policy at the provincial level

• Improve mechanisms for public-private discussion and collaboration

• Enhance strategic planning and program management capacity in the central and provincial governments

• Develop a national economic strategy process to guide priorities in improving the business environment

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Regional Development in Vietnam

• Vietnam’s provinces are developing at different rates; prosperity levels between the richest and poorest regions differs greatly

• Political power and responsibility for economic development has been decentralized to the provinces, who apply to the national government for funds

• Provinces have adopted unfocused growth strategies with much duplication and little specialization across provinces

• Provinces have insufficient technical capacity for policy design and implementation

• Each province should be charged with developing an economic plan based on its unique strengths and potential

• Each province should be expected to publicly report on implementation

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Competitiveness Institutions

• Economic strategy unit in the Prime Minister’s office – Regularly updating on progress

– Lead a formal planning and program management process involving all agencies

• Public-private competitiveness council

• Vietnam Competitiveness Institute – To conduct analyses, benchmark vs. other countries, and train

government leaders

– Joint national and provincial

• Enhanced role of business associations

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Agenda

• Understanding Vietnam’s Economic Performance

• Assessing Vietnamese Competitiveness

• Identifying Action Priorities

• Organizing for Competitiveness

• Creating an Economic Strategy

• Integrating Corporate Social Responsibility

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National Value PropositionNational Value Proposition

Defining an Economic Strategy

Developing Unique StrengthsDeveloping Unique Strengths Achieving and Maintaining Parity with Peers

Achieving and Maintaining Parity with Peers

• What elements of context and the business environment are crucial priorities?

• What existing and emerging clusters should be developed first?

• What weaknesses must be addressed to achieve parity with peer countries?

• What is the unique competitive position of the nation or region given its location, legacy, and existing and potential strengths?

– What roles with neighbors, the region, and the broader world?– What unique value as a business location?– For what types of activities and clusters?

• Priorities and sequencing are a necessity in economic development

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The Need for an Economic Strategy

• The Vietnamese government follows largely an evolutionary and reactive approach in response to crises and specific problems

• Foreign aid inflows are fragmented and driven by donor-priorities

• This approach has been successful in achieving success in factor-based economic development, but will be insufficient to move to a new stage

• Government needs leads in a broad-based discussion on a new economic strategy that sets priorities for improvements in the business environment and institutions

– Internally, the government needs to increase its technical capacity to support such a strategic dialogue, for example through a strategy unit in the Prime Minister’s office

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Agenda

• Understanding Vietnam’s Economic Performance

• Assessing Vietnamese Competitiveness

• Identifying Action Priorities

• Organizing for Competitiveness

• Creating an Economic Strategy

• Integrating Corporate Social Responsibility

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Implications for Companies

• A company’s competitive advantage depends partly on the quality of the business environment

• A company gains advantages from being part of a cluster

• Companies have a strong role to play in upgrading their business environment

• Take an active role in upgrading the local infrastructure

• Nurture local suppliers and attract foreign suppliers

• Work closely with local educational and research institutions, to upgrade their quality and create specialized programs addressing the cluster’s needs

• Inform government on regulatory issues and constraints bearing on cluster development

• Focus corporate philanthropy on enhancing the local business environment

• An important role for trade associations

– Greater influence if many companies are united

– Cost sharing between members

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Corporate Social Responsibility A Growing Agenda

• External pressures for CSR continue to grow

• Numerous organizations monitor, rank, and report social performance

• The legal and business risks are great for companies engaging in practices deemed unacceptable

• CSR is increasingly important to business leaders, yet the concept and its justifications remain unclear

• Few companies have integrated society into strategy in a way that reinforces competitive advantage for the business

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• There is an inevitable link between a business and society• The health of a society depends on having competitive companies that can create

wealth and support high wages

• The competitiveness of companies depends on the surrounding community− E.g., educated and skilled employees− Safe working conditions − A transparent, corruption-free business environment− A sense of equal opportunity− Low levels of environmental degradation (productive use of physical resources)

• Companies can positively affect many social issues

• There is a long-term synergy between economic and social objectives• To maximize this synergy, business decisions and social policies must follow the

principle of shared value– Company competitiveness and social conditions must benefit simultaneously

Integrating Strategy and Society

Economic Objectives

Social Objectives

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The Role of Business in Social Issues

• Business cannot solve all of society’s problems, nor bear the cost of doing so

– There are many worthy causes

• Business must approach its social agenda proactively and strategically

• Business must address society and social issues where it can add the most value

• Where is a company able to have the greatest impact on social issues versus other institutions?

Social Benefits

Resources ExpendedSocial Value =

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Inside-Out Links with SocietyValue Chain Social Impacts

InboundLogistics(e.g. Incoming

Material Storage, Data

Collection, Service,

Customer Access)

Operations

(e.g. Assembly, Component Fabrication,

Branch Operations)

OutboundLogistics

(e.g. Order Processing,

Warehousing, Report

Preparation)

Marketing& Sales

(e.g. Sales Force, Promotion, Advertising,

Proposal Writing, Web

site)

After-Sales Service

(e.g. Installation, Customer Support,

Complaint Resolution,

Repair)

M

a

rg

i

n

Primary Activities

SupportActivities

Firm Infrastructure(e.g. Financing, Planning, Investor Relations)

Procurement(e.g. Components, Machinery, Advertising, Services)

Technology Development(e.g. Product Design, Testing, Process Design, Material Research, Market Research)

Human Resource Management(e.g. Recruiting, Training, Compensation System)

Value

What buyers are willing to pay

InboundLogistics(e.g. Incoming

Material Storage, Data

Collection, Service,

Customer Access)

Operations

(e.g. Assembly, Component Fabrication,

Branch Operations)

OutboundLogistics

(e.g. Order Processing,

Warehousing, Report

Preparation)

Marketing& Sales

(e.g. Sales Force, Promotion, Advertising,

Proposal Writing, Web

site)

After-Sales Service

(e.g. Installation, Customer Support,

Complaint Resolution,

Repair)

M

a

rg

i

n

Primary Activities

SupportActivities

Firm Infrastructure(e.g. Financing, Planning, Investor Relations)

Procurement(e.g. Components, Machinery, Advertising, Services)

Technology Development(e.g. Product Design, Testing, Process Design, Material Research, Market Research)

Human Resource Management(e.g. Recruiting, Training, Compensation System)

InboundLogistics(e.g. Incoming

Material Storage, Data

Collection, Service,

Customer Access)

Operations

(e.g. Assembly, Component Fabrication,

Branch Operations)

OutboundLogistics

(e.g. Order Processing,

Warehousing, Report

Preparation)

Marketing& Sales

(e.g. Sales Force, Promotion, Advertising,

Proposal Writing, Web

site)

After-Sales Service

(e.g. Installation, Customer Support,

Complaint Resolution,

Repair)

M

a

rg

i

n

Primary Activities

SupportActivitiesSupportActivities

Firm Infrastructure(e.g. Financing, Planning, Investor Relations)

Procurement(e.g. Components, Machinery, Advertising, Services)

Technology Development(e.g. Product Design, Testing, Process Design, Material Research, Market Research)

Human Resource Management(e.g. Recruiting, Training, Compensation System)

Value

What buyers are willing to pay

• Financial reporting practices• Governance practices• Transparency• Use of lobbying

• Relationships with universities• Ethical research practices

(e.g. animal testing, GMOs)• Product safety

• Procurement practices (e.g. bribery, child labor, conflict diamonds, pricing to farmers)

• Use of particular inputs (e.g. animal fur)

• Conservation of raw materials• Recycling

• Transportation impacts(e.g. emissions, congestion, logging roads)

• Emissions and waste• Biodiversity and ecological

impacts• Energy and water use• Worker safety and labor

relations• Hazardous materials

• Packaging use and disposal (e.g. McDonald’s clamshell)

• Transportation impacts

• Employee education and job training

• Safe working conditions• Diversity and discrimination• Health care and other benefits• Compensation policies• Layoff policies

• Disposal of obsolete products• Handling of consumables

(e.g. motor oil, printing ink• Customer privacy

• Marketing and advertising (e.g. truthful advertising, advertising to children)

• Pricing practices (e.g. price discrimination among customers, anticompetitive pricing practices, pricing policy to the poor)

• Consumer information

• Every activity in the value chain touches on communities in the locations where a company operates. These impacts can be positive or negative.

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Identifying Shared ValueOutside-In Social Impact on the Company

Source: Michael Porter, The Competitive Advantage of Nations, 1990

• Competitive context is often influenced by or inextricably linked with social conditions

• Availability of qualified human resources (Marriott’s job training)

• Access to specialized training programs• Efficient physical infrastructure• Efficient permitting and regulatory practices• Availability of scientific and technological

institutions (Microsoft’s Working Connections; Nestlé’s knowledge transfer to farmers)

• Sustainable access to natural resources (GrupoNueva’s water conservation)

• Efficient access to capital

• Fair and open local competition (e.g., the absence of trade barriers, fair regulations)

• Intellectual property protection• Transparency (e.g., financial reporting,

corruption: Extractive Industries Transparency Initiative)

• Rule of law (e.g., security, protection of property, legal system)

• Meritocratic incentive systems (e.g., antidiscrimination)

• Nature of local demand (e.g. appeal of social value propositions: Whole Foods’ customers)

• Fair and demanding regulatory standards (California auto emissions & mileage standards)

• Local needs that can be served nationally and globally (Urbi’s housing financing, Unilever’s “bottom of the pyramid” strategy)

• Availability of local suppliers and support services (Sysco’s locally grown produce; Nestlé’s milk collection dairies)

• Access to partner firms in related fields• Access to a cluster instead of isolated

firms and industries

Context for Firm Strategy and Rivalry

Context for Firm Strategy and Rivalry

Related and Supporting Industries

Related and Supporting Industries

Factor(Input)

Conditions

Factor(Input)

Conditions

Demand ConditionsDemand

Conditions

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Creating a Corporate Social Agenda

GenericSocial Impacts

Value Chain Social Impacts

Social Dimensions of Competitive

Context

• Good citizenship • Mitigate harm from value chain activities

Responsive CSR Strategic CSR

• Transform value chain activities to benefit society while reinforcing strategy

• Strategic philanthropy that improves salient areas of competitive context

• The impact of CSR is greatest when responsive CSR, value chain social impacts, and investments in competitive context are integrated

• Create a social dimension of the value proposition

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Strategic CSR: ChoicePoint

• ChoicePoint’s core business is providing personal identification, screening, and credit verification

– e.g., employment background screening, credit verification, DNA identification, drug testing

• The company’s CSR program focuses on providing identification and verification services and advice to social organizations:

– e.g., background checks of volunteers working with children– Identity verification for disaster victims– Assisting NGOs to find missing children and prevent identity theft

• ChoicePoint’s CSR is aligned with its founding principle: creating a safer and more secure society through responsible use of information

• ChoicePoint leverages its skills, data, technological knowledge, and staff to maximize social benefit

• CSR activities are not just charity but improve the company’s capabilities around identity issues

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Strategic CSR: Nestlé in India

• Nestlé’s entered the poor Moga region of India in 1962

• Local milk supply was hampered by small parcels of land, poor soil, periodic droughts, animal disease, and lack of a commercial market

• Nestlé established local milk purchasing organizations in each town

• Nestlé invested in improving competitive context– Collection infrastructure such as refrigerated dairies was accompanied by

veterinarians, nutritionists, agronomists, and quality assurance experts to assist small farmers

– Medicines and nutritional supplements were provided to improve animal health– Monthly training sessions were held for local farmers– Wells to secure water supply for animals were dug with financing and technical

assistance from Nestlé

• Nestlé has built a productive milk cluster in Moga, buying milk from more than 75,000 farmers through 650 local dairies

• Moga has dramatically improved social conditions

• Nestlé has developed a long-term competitive advantage in the milk cluster

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The Moral Purpose of Business

• The most important thing a corporation can do for society is to contribute to a prosperous economy

• Only business can create wealth; other institutions in society are principally involved in redistributing wealth or investing it to meet human needs

• Business has the tools, capabilities, and resources to make a far greater positive impact on social issues than most other institutions

• Corporations depend on a healthy society to sustain competitiveness

• Business is more transparent and more accountable than most foundations and NGOs

• Corporations are not responsible for all the world’s problems, nor do they have the resources to solve them all

– Business has no need to be defensive about its role in society

• Each company can and should identify the particular set of societal problems that it is best equipped to help resolve, and from which it can gain the greatest competitive benefit

• Addressing social issues through shared value strategies will lead to self-sustaining solutions

• Using these principles, businesses can have a greater impact on social good than any other institution or philanthropic organization