20080409 Bkmf Km2.0
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Transcript of 20080409 Bkmf Km2.0
Ray Sims, 9 April 2008 Sims Learning Connections 1
KM and Web 2.0 – A User’s Perspective
Boston KM Forum:KM 2.0 – Real or Hype?
Ray Sims, 9 April 2008 Sims Learning Connections 2
(≈250 Contacts)
(≈3700 Bookmarks) (≈400
Tweets)
Novell internal wiki
2004 2005 2006 2007 2008
Novell internal blog Podcast fanatic RSS fanatic
blog.simslearningconnections
(≈30 at any time)
Linux desktop
Ray's 2.0 Resume (early adopter, or not?)
Ray Sims, 9 April 2008 Sims Learning Connections
Topics
Web 2.0 Knowledge Management Three scenarios for bringing the two
together Closing thoughts
Ray Sims, 9 April 2008 Sims Learning Connections 4
What “2.0” means to me...
Ray Sims, 9 April 2008 Sims Learning Connections 5
Ray Sims, 9 April 2008 Sims Learning Connections 6
Traditional New WorldControl Uncontrolled
Management Leadership
Planned & Managed to Plan Organic, Emergent
Individual Employee Networks of Employees and Beyond
Company Ecosystem
Proprietary Open Source
Inward-facing Outward-facing
Cost Savings Revenue Growth
Compliance Innovation
Left Brain Right Brain
Structured Information Unstructured Information
Records Management Email, Instant Messaging, Twitter, Blogs, Wikis
Capture Share
Stocks
Information Processing Model of KM
Taxonomy Folksonomy
Web Content Management, Traditional Intranets Wiki
Company Blessed Content User Generated Content
Navigation Search
Folders Tagging
Classroom Training Informal Learning
Conferences Unconferences
Learning Management System (LMS) Personal Learning Environment (PLE)
¹ Jay Cross
Flows¹
Sense-making Model of KM²
² Wickramasinghe and Mills (2001) via Creating Knowledge Based Organizations, Gupta and Sharma (2003), p.35. An earlier use of the yin-yang metaphor.
Ray Sims, 9 April 2008 Sims Learning Connections 7
What KM means to me...
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Three Definitional Questions (of the many we could ask)
1) What scale?
2) What domain?
3) What metaphor?
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Scale
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Individual
Personal Knowledge Management (PKM), and Personal Learning Environments (PLE)
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Team
Team / Project / Community knowledge management and learning
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Organization
Organizational Knowledge Management and Learning
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Domain
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Where Does KM Start or Stop?
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KM Activities Knowledge Distribution
(26)
Knowledge Creation (21)
Learning (14)
Knowledge Classification (9)
Collaboration (7)
Knowledge Harvesting (6)
Knowledge Discovery (2)
KM Outcomes Improved Execution (28)
Value from Knowledge Assets (12)
Knowledge Codification (11)
Knowledge Retention (3)
Continuous Improvement (2)
Cultural Change (2)
Improved Knowledge Processing (1)
Improved Resource Assignment (1)
Source: Stephen Bounds' analysis of Sims' 53 KM Definitions compilation. 25 March 2008 post to ActKM discussion list. The numbers with ( ) indicate the number of definitions which include this concept.
Ray Sims, 9 April 2008 Sims Learning Connections 17
Firestone and McElroy
One domain possibility is within an outlier in the compiled definitions...
...where KM is made distinct from Knowledge Processing
Ray Sims, 9 April 2008 Sims Learning Connections 18
Source: Joseph M. Firestone in “On Doing Knowledge Management,” Knowledge Management Research & Practice (2008) 6, p.17. Adapted from Firestone and McElroy, 2007.
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Metaphors
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Stocks
Codifying, capturing, harvesting, storing
Static
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Flows
Conversations, fragments, connections
Fluid and Dynamic
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Why Flows?
Speed of change versus speed of codifying Continuous versus something that happens at
the end of the project Small pieces loosely joined, context preserving Broader participation, with more connections Weak signals perception Results: innovation and better decision-making
Ray Sims, 9 April 2008 Sims Learning Connections 23
Why Flows?
“If you ask someone, or a body for specific knowledge in the context of a real need it will never be refused. If you ask them to give you your knowledge on the basis that you may need it in the future, then you will never receive it.” (David Snowden)
Ray Sims, 9 April 2008 Sims Learning Connections 24
Taking This a Step Further...
“Knowledge as water was favoured most as metaphor to diagnose the situation, while knowledge as love was favoured for developing solutions.” (Daniel Andriessen, 2007)
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Knowledge as Love Statements(sample from Andriessen's paper)
Problems Knowledge exchange should
be reward in itself
We lack quality time
There are a lot of attractive but lonely singles
We talk about wedding certificate but not about our relationship
We lack an atmosphere of trust
Our marriage sometime falls into a rut
Solutions Allowed to choose our own
partner
Allow variety in people’s passions and aspirations
Give people time and space to share knowledge
Don't try to manage and systemize knowledge
Allow polygamy: exchange knowledge with more people
Ray Sims, 9 April 2008 Sims Learning Connections 26
Leaping to Some Early Conclusions...(via three scenarios)
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The (non)Obvious Fit
Web 2.0 is ideally situated to support Personal Knowledge Management / Personal Learning Environment (PKM / PLE)
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PKM / PLE: Individual Benefits
Increase knowledge within chosen field Maintain long-term employability
Build external network Bridge generational barriers Increase competency for thriving in
information abundance Opportunity to become an enterprise 2.0
evangelist
Ray Sims, 9 April 2008 Sims Learning Connections 30
Personal Example(another Network Effect and Twitter moment)
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PKM / PLE: Company Benefits
Smarter employees Reduced Training & Development
expense Access to external networks Bridge generational barriers Create an enterprise 2.0 on-ramp
Ray Sims, 9 April 2008 Sims Learning Connections 32
PKM / PLE: Company Prescription
Provide PKM / PLE education Including provisioning a starter toolkit?
Minimize firewall barriers to social networks / media
Encourage employee blogs Sun Microsystems example
Build culture of trust
Ray Sims, 9 April 2008 Sims Learning Connections 33
BT Case Study
“While some companies begin the impossible task of shutting out social media tools, at BT we have just completed a...project to make sure all our employees can access social media sites. Why? Because we see social media tools as a huge opportunity to transform the way our employees interact with each other, with ‘the company’, and with our customers, partners and suppliers.” (Richard Dennison)
Ray Sims, 9 April 2008 Sims Learning Connections 34
Required 2.0 Competencies
Increased intellectual property sensitivity
Multi-tasking? Not really. Rather, increased attention discipline
Skimming / scanning Being OK with sharing “half-baked” + editing
the boss Efficient network creation and vetting
Knowing what and whom to pay attention to
Software application mechanics
Ray Sims, 9 April 2008 Sims Learning Connections 35
Back to the Future?
Source: Dave Pollard, How to Save the World, KM 0.0 - Simply Enabling Trusted Context-Rich Conversations Among Communities That Care, 6 December 2007
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The Easy Entry(scenario #2)
Enterprise (KM) 2.0 is easily adopted & instantly valuable for small to medium sized teams and projects
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Team/Project-level Killer Practice
Wiki as default text and management tool Not documents, not SharePoint
Project blogging Convey project news and decisions Replaces status reports etc.
Ban project related email Period.
Ray Sims, 9 April 2008 Sims Learning Connections 38
Team/Project-level Wiki Use Cases(a few examples)
Design and product documentation Decision log Event planning Project related good practice Project related FAQ Links to outside resources and references
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The Longer Journey(scenario #3)
Enterprise adoption, although more challenging; is already happening and shows promise
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The Four Greatest Opportunities(looking through a KM lens)
Increased social capital Increased innovation Improved decision making Improved efficiency
Which also leads to increased adoption and contribution
A virtuous circle, after initial disruption
Ray Sims, 9 April 2008 Sims Learning Connections 42
Why More Efficient?
Increased transparency (openness) Network effect Raw speed, e.g. wiki edits versus
documents Less overhead Opportunity to reduce email
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Source: Chris Rasmussen at US National Geospatial Intelligence Agency (via http://www.wikinomics.com/blog/index.php/2008/03/26/wiki-collaboration-leads-to-happiness/)
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Lightweight and Open
Source: Matt Moore, Engineers without Fear blog (30 March 2008)See http://www.slideshare.net/engineerswithoutfears/peak-email for fuller details
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Reducing email
Move to “pull” versus “push” I subscribe to, or view, what I need versus
getting pushed what others think I might need
Move to true collaboration on a work product versus “talking about” Increased focus
More open More easily tagged and searched
Ray Sims, 9 April 2008 Sims Learning Connections 46
Concerns and Challenges
Doesn't fit with the company culture Technology immaturity and proliferation Additional information silos and digital
landfills
Leaking intellectual property
Counter to compliance Loss of control Employee time waster
Ray Sims, 9 April 2008 Sims Learning Connections 47
Beginning The Enterprise Journey
On Technology, decide if the utility metaphor is viable If it has support, then go for
Consider possibilities in an “intranet 2.0” approach
But also consider leading with core work processes
Find and nurture the early adopters and innovators Don't force them to go underground
Still start with an individual, team or company function strategy versus the entire enterprise Laying the foundation for the enterprise
Ray Sims, 9 April 2008 Sims Learning Connections 48
Integration and Coordination Key(for fullest value)
Technology Enterprise search
Single sign-on
Where practical, common branding & user experience
Process / Workflow E.G., wiki for collaborative authoring that then feeds
published static site or document for compliance
Even if not company-wide platform, still maximally coordinate with others on enterprise 2.0 path
Ray Sims, 9 April 2008 Sims Learning Connections 49
Critical Success Factors(the usual suspects + 1)
A champion or champions Comprehensive training and assimilation plan Comfort with user-driven innovation &
emergence
Ray Sims, 9 April 2008 Sims Learning Connections 50
Closing Thoughts
More than hype Networks and flows make a web 2.0
enabled KM look attractive Just do it!
Start somewhere, at least with yourself Engage in the knowledge management
debate
Ray Sims, 9 April 2008 Sims Learning Connections 51
Photo Credits
2.0 meme mindmap: Janelle Siegrist (makeup), José Luis Molina (network), Ann-Kathrin Rehse (rose bud), Steven (glass house), Samuel Herrman (car), Reed (at computer)
Scale pins: Sanja Gjenero
Stocks versus flows: Sanja Gjenero (books), Weatherstock (waterfall) – both via stock.xchng
Heart: Sundeip Arora
Route 66: Keith Syvinski
Leap: Penelope Berger
Bored child: Christie Merrill