©2008 Tata Communications, Ltd. All Rights Reserved

Data Center - Leveraging Managed Infrastructure Services

Dec 2009

Agenda

Customer Challenges Growth Drivers Tata Communications strategy

Improving the existing Extension of Services Thought Leadership

©2008 Tata Communications, Ltd. All Rights Reserved

Customer Challenges

Challenges Today Reduced IT Budgets

Do more with less Optimize resources, reduce operational and capital costs

Effective use of Capital Return on capital Build or Buy ? Is building data center or owning infrastructure the best use of money?

Consolidation Reduce footprint to reduce operational costs Deliver services to the end users more efficiently Technology obsolescence and manpower churn

Regulatory and Compliance Highly available and resilient platforms Increased storage and data availability requirements Corporate responsibility of Green IT

Yet deliver services to support business growth

©2008 Tata Communications, Ltd. All Rights Reserved

Growth Drivers

Driving factors for Infrastructure Growth in India Data Centre growth drives

Need to gain Operational Efficiency Managing increasing power costs Green Initiative

Hardware Infrastructure Growth Drivers Maximizing use of Opex Based Models Shift from Device / Component Based SLA to Service Availability SLA Usage Based Model getting extended to Tools and Manpower also

Compute power Growth Drivers Compute provisioning for Average Load as compared to Peak load Compute on Demand for Test and Dev. environment

Growth drivers forming the building blocks for Tata Communications Data Strategy.

©2008 Tata Communications, Ltd. All Rights Reserved

Tata Communications Growth Strategy- Improving the existing

8

Global Footprint of Colocation and Hosting Facilities

NORTH AMERICACanada

• Montreal• Toronto

USA• New York, NY• North Alameda, LA• Santa Clara, CA• Portland, OR• Wall, NJ• Guam

UK London 1 Highbridge London 2

EUROPE Lisbon, Portugal Seixal, Spain Derio, Spain

INDIA• Mumbai• Chennai• Delhi• Bangalore• Hyderabad• Pune• Kolkatta

ASIA PACIFIC Shinagawa, Japan Toyohashi, Japan Singapore 1 Singapore 2

~1 Million Square Feet Worldwide

New Build of over 500,000 sq ft of Data Centers and Expansion into South Africa, China and emerging markets

Tata Communications – Your Partner for Today and Tomorrow

Member of Industry Forums like Green Grid addressing challenges of energy use and conservation

Tata Corporate responsibility as group companies address energy challenges, environmental impacts and use of renewable resources across different businesses

Deployment of operational and design best practices in the data centers for efficient use of energy

Green IT

Modular and high efficiency power and cooling systems

Use of free cooling methods in specific areas

Occupancy sensors and optimum lighting in different areas

Deployment of IT infrastructure with efficient power management systems

Physical design and lay out of the floors to minimize losses

………

©2008 Tata Communications, Ltd. All Rights Reserved

Tata Communications Growth Strategy- Extension of Services

11

Tata Communications Managed Hosting Services Colocation Services

Cages and Cabinets; resilient and secure infrastructure and facilities

Value Added Services Remote Hands Services Storage Services Backup Services

Managed Hosting Services Managed Servers Managed Storage Managed Backup & Restore Managed Load Balancing Managed Firewalls Virtualization Services Clustering and HA Services Database Management Services Offsite Storage

Hosted Applications Hosted Messaging Hosted CRM

Delivering 24x7x365 Managed Services

Monitor Troubleshooting Restoration Reporting

©2008 Tata Communications, Ltd. All Rights Reserved

Tata Communications Growth Strategy- Thought Leadership

Sever Virtualization – Are You Ready?

Global APA Europe NAM

Already using 26% 13% 23% 40%

Piloting 10% 8% 12% 11%

Aware/Interested 27% 35% 16% 24%

Aware/Not Interested

21% 23% 27% 17%

Not Aware 16% 21% 22% 7%

Don’t Know 1% N/A 1%

Top Industries Utilizing Virtualization Globally

Utilities & telecommunications Media & Entertainment Finance & Insurance Business Services Manufacturing Retail & wholesale trade

Cut hardware costs by up to 50%

Decrease operational costs by up to 70%

Slash overall deployment costs by up to 60%

Achieve rapid, even immediate, ROI

Reduce Cost of Server Infrastructure

Improve Efficiency and Responsiveness

Expressed provisioning of servers

Deploy new applications & services more rapidly

Streamline Data Center Management

Centralize management and monitoring

Standardize computing infrastructure

Virtual Host Architecture

Dedicated Storage Network Infrastructure

Dedicated VM Network Infrastructure

Network-based Firewall Service

Dell PowerEdge Server

Cisco Catalyst Switch

NetApp FAS (Active-Active)

Tata Communications Virtual Host Service Infrastructure – India

ESX Host 1 ESX Host 3

ESX Host N

Common VMware Management Infrastructure

VMware ESX Server Farm Infrastructure

Internet/MPLS

Cisco Catalyst Switch

ESX Host 2 ESX Host 4

Active Directory and DNS Infrastructure

Managed Shared Symantec Netbackup Server and Tape Library Infrastructure

Virtual Center Management Server and License Server

VMware VCB server and NetApp Snap Manager for VI

Mullti-terabit Storage Capacity

Thin Provisioning and De-duplication Ready

10 GB N/W

Virtual Host – Commercial Model

FeaturesVirtual Host

BronzeVirtual Host

Silver Virtual Host Gold

CPU (Intel/AMD) 1.0 GHz single Core 1.5 GHz Single Core 2.0 GHz Single Core

Virtual Server Memory (Committed) 1 GB 1.5 GB 2 GB

Virtual Server Memory (Burstable) 2 GB 3 GB 4 GB

Virtual Server Disk Space  50 GB 100 GB 100 GB

RAID Enabled Yes Yes Yes

IP Connectivity Data Transfer (GB/month)50 100 150

Extra Data Transfer charged per GB per month

Additional Features IP Address and DNS Record Services

VMware Virtualization Technology

Managed Network-based Firewall

Antivirus for Windows

Backup Services

Multiple Operating System (Windows/Linux)

Remote Control for your Virtual Server

Automatic Security Updates & Patch Management

24x7x365 Online Support (Web / E-Mail / Phone Support)

99.5% Uptime Guarantee (Service Level Agreement)

Public Resource Services

Customer uses a shared, multitenant infrastructure for maximum flexibility

As the hardware assets are multitenant, customer has flexibility to scale up and down

Customer purchases instances only, no need to reserve compute resources

CPU resources can be oversubscribed, or virtually dedicated to an instance for different Quality of Services

All shared resources are controlled and automated via the Cloud Services portal

16MPLS Service

TATA Managed Services Cage

Shared Compute Resources

Shared Firewall Services

Shared Storage Services

VPN

Internet

Customer A Customer B

Customer A Customer B

Customer A Customer B

Customer A Customer B

Dedicated Compute Instances

Pros:

Maximum flexibility for capacity increase and decrease

No commitment required, terminate services when no longer needed – pay for what you use

Cons:

Solution cannot be customized, it is what it is Shared security solution and shared resources have

the potential for other customers affecting QoS

Virtual Private Resource Services

Customer has their own virtually dedicated infrastructure within a physical multi-tenant environment

As the hardware assets are multitenant, customer has flexibility to scale up and down on a monthly/weekly basis

Virtually dedicated compute resources are purchases as whole nodes or GHz resource pool

The hardware is within the TATA Managed Services Cage and equipment supports other customers but resources are virtually dedicated

All services are controlled via the Cloud services portal

TATA Managed Services Cage

VPN

Internet

Customer A Customer B

Customer A Customer B

Customer A Customer B

Virtually Dedicated Compute

Resources

Customer A Customer B

Dedicated Compute Instances

Virtually Dedicated Firewall

Virtually Dedicated Storage

Pros:

Increased customization and QoS over public resource services

Larger business can pool resources for decreased unit cost over public cloud

Cons:

Longer term commitment required (week or month) vs public resource services

Larger minimum requirement vs public cloud

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Thank you