2008 customer survey responses

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Presentation for staff on the results of the 2008 customer satisfaction survey.

Transcript of 2008 customer survey responses

Page 1: 2008 customer survey responses

2008 Customer Service Survey Results

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Did we make our customer service outcome?

• YES!• 246 surveys completed• 227 reported Excellent service• 18 reported Good service• 1 reported Fair service• 99.5% responded their service

was Excellent or Good

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Page 4: 2008 customer survey responses

What kinds of programs are users interested in?

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How do users hear about our library programs?

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Who completed the survey?

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Ethnicity

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Age


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