2005 Hotqua - Activities. Hotqua Aktivitäten 2005 2 Sales workshop Professional sales in the front...

20052005 HotquaHotqua - Activities - Activities

Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 22

Sales workshopSales workshop

Professional sales in the front office, Professional sales in the front office, contentment degree : 92%, InterCityHotel contentment degree : 92%, InterCityHotel Stralsund, 20.01.05Stralsund, 20.01.05Service Quality Hotel, satisfaction degree : 90%, Service Quality Hotel, satisfaction degree : 90%, Hotqua- Office Berlin, 22.01.05Hotqua- Office Berlin, 22.01.05


IDEQUA Projekt Partner IDEQUA Projekt Partner

Romantik Hotel, D

BSRBC, Mangalia, RO

West Balaton Marketing, HU

Europe Direct, HU

CIC-Xanthi, GR

Bohemian Paradise, Turnov, CZ

UBBSLA, Varna, BG

Hotel Tourist, Chepelare, BG

Photo: Kick-off meeting Creta, 27-28.01.05


Sales Training

Sales training by Fischer´s

Contentment degree by the workshop participants: 93%

Fischer´s finest food, Friedrichstraße Berlin, 12.02.05


Workshop

Professional sales in Professional sales in the front officethe front office

Contentment degree Contentment degree of the participants: of the participants: 92%92%

Hotqua Office Berlin Hotqua Office Berlin Mitte, 26.02.05Mitte, 26.02.05


Quality Training

Quality training for the purpose of implementation of a high-quality management system after the 10- step implementation model of Hotqua

Romantik Hotel Alte Försterei, February - March 2005


In-house further educationService quality from the Service quality from the viewpoint of the guests, viewpoint of the guests, 28.02.0528.02.05Professional sales, Hotel Professional sales, Hotel and Restaurant, 21.03.05and Restaurant, 21.03.05Complained Complained management, 04.04.05management, 04.04.05Satisfaction degree of the Satisfaction degree of the participants: 90%participants: 90%Photo: Employee from Photo: Employee from the wedding castle the wedding castle Parkhotel RatteyParkhotel Rattey


In-house further education

Quality management Quality management implementation -implementation -workshopsworkshops

Satisfaction degree of Satisfaction degree of the participants: 97%the participants: 97%

Photo: employees of Photo: employees of the Low office Wutzke the Low office Wutzke & Förster, Frankfurt / & Förster, Frankfurt / Oder, April 2005Oder, April 2005


IDEQUA – ProjectIDEQUA – Project

Quality representative Quality representative workshop in workshop in Mangalia, RomaniaMangalia, RomaniaSatisfaction degree of Satisfaction degree of the participants from the participants from Germany, Hungaria, Germany, Hungaria, Romania and Greece: Romania and Greece: 95%95%Hotel President / Hotel President / BSRBC in Mangalia / BSRBC in Mangalia / Romania, 29.04.05Romania, 29.04.05


IDEQUA - ProjectIDEQUA - Project

Internal & external Audit in the Romantik Hotel Alte Försterei from Kloster Zinna, Germany

Photo: hotel employees, 03.05.05 (internal Audit)


IDEQUA - ProjectImplementation of a QMS according to the 10- step model of Hotqua in the BSRBC /Hotel President in Mangalia, Romania. Satisfaction degree of the work shop participants: 94% Photos: The hotel management and some hotel employees during the implementation workshops at the end of May 2005


IDEQUA – Project

Europe Direct and West-Balaton-Marketing from Keszthely, Hungaria. satisfaction degree: 95%, Photo (left): Workshop in Keszthely, 04.07.05UBBSLA - Varna, Bulgaria, Satisfaction degree: 99% (Bravo), Photo: The employees of the Union and the executive director, June 2005


Online Courses

Housekeeping, satisfaction degree 95%, Photo; Corinna Völkl, July 2005Service quality & complaint management, satisfaction degree 100%, photo; Lucia Calenici, July 2005


Lead, guide, motivate

Hotqua-Workshop: Lead, guide, motivate

Satisfaction degree: 92%

AHK, Montevideo July 2005


Certification audit

Congratulations to the Congratulations to the employees of the low employees of the low office Wutzke & office Wutzke & Förster from Frankfurt Förster from Frankfurt Oder to the existed Oder to the existed certification audit DIN-certification audit DIN-EN-ISO 9001:2000EN-ISO 9001:2000

Photo with the Photo with the certificate (23.08.05)certificate (23.08.05)


Further education in Buenos Aires

Workshop in the German – Argentinean Chamber : Marketing for services, satisfaction degree of the participants 89%Photo: Representative of German-Argentine companies during further education (Daimler-Chrysler, Schering, Wella, Lufthansa, etc)


IDEQUA- ProjectAuditation of a QMS Auditation of a QMS in the BSRBC /Hotel in the BSRBC /Hotel President in President in Mangalia, RomaniaMangalia, RomaniaCertification audit Certification audit successfully existed successfully existed on 12.09.05. on 12.09.05. Congratulation!Congratulation!Photo: BSRBC Photo: BSRBC emplyees and the emplyees and the Lead AuditorLead Auditor


IDEQUA – ProjectImplementation of a QMS according to the 10- step model of Hotqua in the CCI - Xanthi, GreeceContentment degree of the participants: 92%Photo: Employees of the chamber during the implementation workshop, September 2005


Certification Audit ISO 9001:200

Congratulation to the Congratulation to the successful past successful past external certification external certification auditaudit

West Balaton West Balaton Marketing, 11.10.05 Marketing, 11.10.05

Europe Direct, Europe Direct, 10.10.0510.10.05


Internal AuditInternal Audit & Certification & Certification

The Tourism Office of The Tourism Office of the city of Turnov and the city of Turnov and the Tourism the Tourism Association bohemian Association bohemian paradise passed paradise passed successful the successful the internal audit:internal audit:Photo: The Centre of Photo: The Centre of Turnov and the Turnov and the employees of the employees of the Tourism AssociationTourism Association


Quality Auditor ISO 9001

Congratulation fort the passed auditor exam

Satisfaction degree: 98,2%

Photo: some participants during the exam preparation on 11.11.05


Online further education

Quality representative course, March 2005Satisfaction degree of the participant: 82%(Dr. Anita Wieser)

Hosekeeping – Online course, March 2005, Satisfaction degree of the participant: 100% (Jörg Bauer, Berlin)


Hotqua – Service-Quality-Barometer

Congratulation fort he SQS - Certificate

Employees of the Romantik Hotels Alte Försterei, Kloster Zinna, Nov. 2005

2005 Hotqua - Activities. Hotqua Aktivitäten 2005 2 Sales workshop Professional sales in the front...

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