2004 Annual Report 10-K MoneyGram

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Annual Report of Moneygram 2004

Transcript of 2004 Annual Report 10-K MoneyGram

Page 1: 2004 Annual Report 10-K MoneyGram

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2004 Annual Report

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A Letter from the CEO

To Our Shareholders:

Welcome to MoneyGram International, Inc. and our first annual report. Theyear 2004 was remarkable for our business. We successfully completed twomajor structural changes, saw significant growth in our money transferbusiness, and repositioned our Payment Systems official check business.These events and many other accomplishments in 2004 prepare ourcompany for a bright future.

In March 2004, we sold our Game Financial business, enabling us to sharpenour focus on our core business. In June we completed our spin-off from ViadCorp, and MoneyGram International began “when-issued” trading on theNYSE on June 22. Our total return from the beginning of “when-issued”trading through December 31, 2004, was 8.5 percent, compared to 7.8percent for the S&P 500.

Our employees rose to the challenge of bringing our company public, whilenever losing sight of our core purpose: to provide people and businesseswith affordable, reliable and convenient payment services.

At MoneyGram International, our corporate values form the foundation ofour organization and have been the basis of our success. Our values ofrespect, courage, passion, integrity and teamwork define how we interactwith all our stakeholders, from our consumers and customer-partners to ourshareholders and one another. Every employee is expected to demonstratethese traits every day, as well as comply with the requirements of ourcorporate code of ethics.

We leave 2004 having reached several milestones:• Grew the global money transfer agent network by 22 percent to more

than 77,000 agent locations.• Achieved money transfer transaction volume growth of more than

25 percent for 14 consecutive quarters.• Expanded the money transfer business into the financial institution

market in the U.S. with the signing of two major domestic banks as money transfer agents.

• Enhanced our value proposition to more consumers around the globe by introducing the right currency with the right fee structure.

Phil MilnePresident and CEO

1 A Letter from the CEO MoneyGram 2004 Annual Report

Our Purpose:To help people and businesses byproviding affordable, reliable, andconvenient payment services

Our Corporate Values:Respect, Courage, Passion,Integrity, Teamwork

Abhilakshay
Highlight
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• Broadened distribution channels for global money transfer by introducingInternet money transfers through MoneyGram eMoney Transfer.

• Positioned the official check business to capitalize on improving interestrates over the long term and increased fees.

To enhance stockholder value in 2005, we plan to:• Continue to expand our agent base and broaden our distribution channels.• Increase our investment in our global branding strategy, technology

and people.• Introduce new products and enhancements.• Step up our initiative to cross-sell our Global Funds Transfer products to

the financial institution marketplace.• Continue to invest in compliance with regulatory requirements, including

money transfer regulations and Sarbanes-Oxley.• Continue to support the communities where we do business through our

five-year commitment with Habitat for Humanity to build homes around the world and our MoneyGram Global Giving initiative.

We have adopted strong corporate governance policies, adhering toprinciples that are required by the New York Stock Exchange. A majority of our board of directors is independent and all are experienced businesspeople. I want to thank them for the invaluable support and counsel as we worked through the successful spin-off and launch of MoneyGramInternational as an independent, publicly traded New York Stock Exchange company.

I would like to thank everyone who helped us accomplish so much in 2004.This includes our hard-working employees who share our vision and values,our business partners, our loyal customers and our shareholders.

As we look forward to 2005 and beyond, we are driven by our vision toprovide affordable, reliable and convenient payment services, and are guidedby our values. Thank you for your continued support.

Sincerely,

Philip W. MilneChief Executive Officer

A Letter from the CEO 2MoneyGram 2004 Annual Report

What Guides Us: Our Strategic Focus

Corporate Governance

MoneyGram International iscommitted to fair and ethicalbusiness practices thatincorporate clear corporatevalues, strong corporategovernance, integrity infinancial reporting and strictcompliance with laws governingour business activities.

The values that are thecornerstone of our corporateculture are respect, courage,passion, integrity andteamwork.

MoneyGram has a code ofethics. Our employees areeducated to conduct themselvesin a manner that demonstrateshigh standards of business andpersonal ethics as well ascompliance with laws.

The majority of our board isindependent. MoneyGram’saudit committee, humanresources committee, financeand investment committee, andcorporate governance andnominating committees are allcomposed entirely ofindependent directors.

In 2004, we began ourSarbanes-Oxley Section 404assessment of the design andeffectiveness of our internalcontrols over financial reporting.We will report on internalcontrols for the year endingDecember 31, 2005.

Abhilakshay
Highlight
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3 Global Funds Transfer MoneyGram 2004 Annual Report

Global Funds Transfer

The Global Funds Transfer (GFT) segment encompasses MoneyGram’s fast-growing international money transfer business and urgent bill pay business,as well as money orders and in-person bill payments. MoneyGram is still inthe early stages of this product life cycle, and we see excellent opportunityfor growth. When the MoneyGram money transfer business was purchasedin 1998, there were only 25,000 money transfer agents in the networkrepresenting about 100 countries. Today, the network has grown to morethan 77,000 agents in more than 170 countries.

Global remittances are growing at asteady clip, and the core consumer ofour services - the immigrant -continues to move to countries withgreater economic opportunity.MoneyGram continues to expand itsnetwork and products to provideaffordable, reliable and convenientpayment services to these consumers,every step along their way.

MoneyGram’s eMoney Transfer service, launched in early 2004, is providingour customers with the convenience of the Internet channel with ACH,credit card and debit card payment choices. We will continue to expandpayment options for our consumers with the introduction in 2005 of newproducts utilizing stored value cards and bank account direct deposits.

GFT aims to increase its market share through focused value pricing,network expansion and investments in technology and marketing.

Pricing: MoneyGram continues to lead the way in providing competitivepricing and remains committed to providing the better value propositionmarket by market. GFT has carefully positioned its consumer pricingbetween the higher priced competition in the market and the smaller nicheplayers. It continues to offer the right value by getting the fee and foreignexchange combination right, and paying receive funds in the preferred local currency.

Network Expansion: GFT significantly expanded its distribution channels in2004, adding agent locations in key send markets such as the U.S., Spain andItaly, as well as key receive markets such as China, India, Brazil and Nigeria.GFT also expanded its money transfer network into domestic bankingchannels with the addition of two major U.S. banks.

Global Funds Transfer GroupProducts & Services:

Money TransferThe MoneyGram® Internationalmoney transfer service allowsconsumers to send moneyaround the world in as little as 10 minutes. The globalnetwork comprised of retailers,international post offices andfinancial institutions, now hasmore than 77,000 agents inmore than 170 countries.

Bill Payment ServicesExpressPaymentsm is an urgentbill payment service thatconsumers can use at anymoney transfer agent locationin the U.S. Typically it is usedby consumers who may be latein paying a bill such as a car ormortgage payment.

FlashPay® and BuyPay® areroutine bill payment services formany unbanked or underbankedconsumers. These services areavailable at selected moneyorder agent locations.

Money OrdersTravelers Express money orderscan be purchased at more than53,000 agent locations in theU.S. Money orders arecommonly used by individualswithout checking accounts forpaying bills, and they are alsoused by consumers to pay forInternet purchases.

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Global Funds Transfer 4MoneyGram 2004 Annual Report

Technology: In addition to the new products already mentioned, GFT willstrive to maintain its leadership in point-of-sale (POS) technology. Our POSsystems allow us to interact with our customers and agents via a PC with a dedicated line or dial-up, an agent’s own POS platform or throughMoneyGram’s call center.

Marketing: MoneyGram understands the importance of brand presence andconsistency in its messaging to create a strong relationship with itsconsumers as they migrate around the globe. We implement marketingtactics to reach out and speak to the customer in his or her native languageand build brand loyalty at the local level. Street teams and task forces madeup of local people work in their own communities to build awareness and apositive image for MoneyGram and its neighborhood agents. Outdoor signsin high-traffic areas reach consumers where they live, work and play.MoneyGram carefully selects key areas around the world to run broad-basedadvertising on television, radio, print and other media – to build strongname recognition and ensure that consumers in both the send and receivemarkets identify MoneyGram as a name they can trust.

Flexibility and co-branding with localagents is one of MoneyGram’s strengths.Together we create awareness forMoneyGram and its agents, making each ahometown favorite while continuallydriving the business growth at a recordpace. Through sponsorship programs withHabitat for Humanity, disaster reliefprograms and other community outreachefforts, MoneyGram demonstrates itsstrong commitment to giving back tocommunities around the world.

This stepped-up marketing approach, additional sales and marketing “feeton the ground” and a sharper focus on receive market activity putsMoneyGram in an excellent position to expand its market share. Wecontinue to remain disciplined in measuring and controlling our marketingexpenses. Our increased marketing spending in 2005 will be allocated to tried-and-tested ethnic marketing campaigns and activity in the receive markets.

MoneyGram-sponsored Habitathome dedicationQuezaltenango, GuatemalaMarch, 2004

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5 Payment Systems MoneyGram 2004 Annual Report

Payment Systems

MoneyGram International’s Payment Systems segment has been providingfinancial institutions with payment processing services, primarily officialchecks and money orders, for more than 30 years. In 2004, the PaymentSystems team continued to develop new business and expand existingrelationships. Through additional service offerings, Payment Systems wasable to leverage this delivery channel as well as retain valuable financial institution customers.

An increased emphasis was placed on assisting financial institutions inmeeting the needs of their commercial customers. Payment Systems alsocontinues to develop and offer products and operational processes insupport of Check 21 and industry trends related to the transition from paperto electronic transactions and imaging services.

In implementing these strategies, Payment Systems successfully launchedthe MoneyGram money transfer service within the financial institutionchannel. This was a very timely offering due to the growing demand byfinancial institutions to provide money transfer services to their customers.

Through a strategic alliance, Payment Systems also began offering financialinstitutions new options for enabling their corporate customers to useelectronic funds management. These options allow the financial institutionto offer products that automate the collection of paper-based items via theACH network.

In addition, the PrimeLinkplus product was enhanced in 2004 to include anonline funds verification integration option, enabling financial institutionsto verify and secure funds automatically for good fund checks initiated bytheir corporate client base.

FSMC continues to be the industry leader in rebate and fulfillmentprocessing. Technology enhancements, such as FSMC On-Line, createdsignificant efficiencies for our customers. Additionally, FSMC introduced and continues to grow a Canadian rebate program to meet the needs of its global corporate customers.

In support of these strategies, Payment Systems continues to expandproduct and service offerings for this important business segment. Theseproducts will enable our corporate and financial institutions clients to meetthe evolving needs of their commercial clients, broadening our relationshipswith this strong and loyal customer base.

Payment Systems Products & Services:

PrimeLink® Official CheckServices – PrimeLink is acomplete official checkoutsourcing solution utilized by financial institutions for all of their official checkdisbursement needs. PrimeLinkhelps clients reduce costs,enhance revenue, and improveoperational efficiency.

PrimeLinkPlus® CheckDisbursement Service – Thisstate-of-the-art disbursementprocess utilizes Internettechnology to deliver anefficient, financial-institution-controlled check issuancesolution to companies who have a business need to issuegood fund checks, either locallyor remotely.

Travelers Express/MoneyGramfinancial money orders – Thesemoney orders are issued bybanks, thrifts and credit unions.Financial Institutions can takeadvantage of the sameadvanced dispenser technologyand online tools as our retailmoney order agents.

MoneyGram Money TransferService – For financialinstitutions that wish to providea “retail” money transfer serviceto customers, we offer access toour network and a turnkeyinstallation of our systems.

FSMC – FSMC is a subsidiary thatprocesses high volume, lowdollar transactions for Fortune500, commercial andgovernment entities. Thesepayments include consumerrebates, gift certificates, directmail checks and governmentbenefit payments.

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Corporate Leadership MoneyGram 2004 Annual Report

MoneyGram InternationalBoard of Directors

Robert H. Bohannon, ChairmanPhoenix, ArizonaChairman, President & Chief ExecutiveOfficer, Viad Corp, tradeshow andexhibit services; travel and recreation services

Philip W. MilneMinneapolis, MinnesotaPresident & Chief Executive Officer,MoneyGram International, Inc.

Jess T. HayDallas, TexasChairman, Texas Foundation forHigher Education

Judith K. HoferPortland, OregonConsultant to May Department Storesand former President & Chief ExecutiveOfficer, May Merchandising/MDSI,a May Department Stores Company

Donald E. KiernanNaples, FloridaRetired Senior Executive Vice President& Chief Financial Officer, SBCCommunications, Inc.,a telecommunications provider

Robert C. KruegerNew Braunfels, TexasBusiness Consultant and former OxfordUniversity professor, U.S. Senator, U.S.Congressman and U.S. Ambassador

Linda Johnson RiceChicago, IllinoisPresident & Chief Executive Officer,Johnson Publishing Company, Inc.,Publisher of Ebony and Jet magazines

Douglas L. RockHouston, TexasChairman & Chief Executive Officer,Smith International, Inc., a producer ofoil & gas field equipment

Albert M. TeplinRockville, MarylandEconomist and consultant tobusinesses and governments including the Federal Reserve

Timothy R. WallaceDallas, TexasChairman, President & Chief ExecutiveOfficer, Trinity Industries, Inc.,a manufacturer of rail and trucking equipment

Executive Officers

Philip W. Milne, President & ChiefExecutive OfficerDavid J. Parrin, Chief Financial OfficerAnthony P. Ryan, Vice PresidentGeneral Manager, Global Funds TransferWilliam J. Putney, Vice PresidentChief Investment OfficerMary A. Dutra, Vice PresidentGeneral Manager, Payment SystemsTeresa H. Johnson, Vice PresidentGeneral Counsel & SecretaryCindy J. Stemper, Vice PresidentHuman Resources & FacilitiesJean C. Benson, Vice PresidentControllerTheodore F. Ceglia, Vice PresidentTreasurer

Other Senior Management

David A. Albright, Vice PresidentChief Information OfficerBarbara L. Bilow, Vice PresidentOperations Daniel J. Collins, Vice PresidentAuditMichael Daugherty, Vice PresidentPayment Systems & MarketingRobert Wayne Glaus, Vice PresidentInformation TechnologyThomas E. Haider, Vice PresidentGovernment Affairs, Associate GeneralCounsel & Chief Compliance OfficeJohn Hempsey, Chief Executive OfficerMoneyGram International LimitedAnn G. Jackson, Vice PresidentMarket DevelopmentMark A. Kruempel, Vice PresidentOperationsDaniel J. O’Malley, Vice PresidentDomestic - The AmericasPatricia D. Phillips, Vice PresidentInvestor Relations & CorporateCommunications

Stockholder Information

Corporate HeadquartersMoneyGram International, Inc.1550 Utica Avenue SouthSuite 100Minneapolis, MN 55416(952) 591-3000www.moneygram.com

Annual MeetingMoneyGram International, Inc. will holdits Annual Meeting of stockholdersat 9:00 a.m. on May 10, 2005, at TheGrand Hotel, 615 Second Avenue South,Minneapolis, MN 55402

Investor InformationSecurities analysts and investorsseeking additional information aboutMoneyGram International, Inc. shouldcontact the Investor RelationsDepartment at (952) 591-3840

Transfer AgentTo change your address, make inquiriesregarding dividend payments or tomail Common Stock certificates fortransfer, please contact:Wells Fargo Shareowner ServicesP.O. Box 64854St. Paul, MN 55164-0854(866) 877-6290www.wellsfargo.com/shareownerservices

Common Stock certificates may bedelivered to the following offices fortransfer:Wells Fargo Shareowner Services161 North Concord ExchangeSouth St. Paul, MN 55075-1139

Wells Fargo Shareowner Servicesc/o Depository Trust Co., T.A. Drop55 Water StreetNew York, NY 10041-0001

CertificationsThe Company has included with thisAnnual Report the Chief ExecutiveOfficer and Chief Financial Officercertifications required by Section 302 ofthe Sarbanes-Oxley Act. The Companyhas also submitted the required annualChief Executive Officer certification tothe New York Stock Exchange.

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Corporate HeadquartersMoneyGram International, Inc.

1550 Utica Avenue SouthSuite 100

Minneapolis, MN 55416(952) 591-3000

www.moneygram.com

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