20 Reasons Why Employees Resist Change in the Workplace
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Transcript of 20 Reasons Why Employees Resist Change in the Workplace
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Reasons Why Employees Resist
Change in the Workplace
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Agenda
Catherine Adenle
What is Organizational Change and why Change?
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Facts about Change2
Characteristics of Organizational Change3
20 Reasons why employees resist Change4
Dealing with resistance to Change5
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Adoption of a new idea or behavior by an organization (Daft, 1995).
Changing an existing organization to increase its effectiveness in achieving its objectives.
Catherine Adenle
What is Organizational Change?
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Catherine Adenle
Focus or response to external or internal forces.
Changing customer preferences, growth, expansion, norms, economy and technological innovations.
Why Organizational Change?
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In a recent study, 83% of CEOslisted “Substantial Change” as their biggest challenge.
IBM Global CEO Study
Catherine Adenle
75% of corporate change initiatives fail.
Harvard Business Review
Amongst the CEOs who got fired by the Board:
28% Mismanaged Change26% Ignored customers25% Tolerated low performance21% Denied reality
Harvard Business Review
Facts about Change
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Catherine Adenle
Facts about Change contd.
Source:1) A.T. Kearney Best Practices Studies2) Uttam Narsu, “Successful Change Management Requires Focus on Key Metrics,” Forrester Research, April 20043) Alison Classe, “Special Reports - Takeovers - Against Human Nature,” Factiva, May 2004 4) John Kotter, “Why Transformation Efforts Fail”, Harvard Business Review
Factors Influencing Successful Business Results1)
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LEADERSHIP PROCESSESAND
SYSTEMS
RESOURCES
POLICY & STRATEGY
PEOPLE BUSINESS RESULTS
IMPACT ANDEFFICIENCY
CUSTOMER SATISFACTION
PEOPLE SATISFACTION
Enablers Results
Catherine Adenle
Characteristics of Organizational Change
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Catherine Adenle
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Change Impact Dimensions
Characteristics of Organizational Change contd.
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Catherine Adenle
Involvement in Organisational Change
Characteristics of Organizational Change contd.
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Catherine Adenle
Resistance
Characteristics of Organizational Change contd.
NEW BEGINNING
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Catherine Adenle
Resistance to Organizational Change
Resistance to Change may be 2 types
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2
Individual
Organisational
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Catherine Adenle
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20 Reasons why employees resist Change
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Loss of job
Bad communication strategy
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Catherine Adenle
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20 Reasons why employees resist Change
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Shock and fear
Loss of control
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Catherine Adenle
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20 Reasons why employees resist Change
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Poor timing
Lack of competence
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Catherine Adenle
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20 Reasons why employees resist Change
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Office politics
Lack of reward
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Catherine Adenle
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20 Reasons why employees resist Change
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Loss of support system
Former Change experience
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Catherine Adenle
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20 Reasons why employees resist Change
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Empathy and peer pressure
Lack of trust
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Catherine Adenle
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20 Reasons why employees resist Change
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Lack of connections to:
Lack of people aspect of Change
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Catherine Adenle
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20 Reasons why employees resist Change
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Poor planning
No clarity
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Catherine Adenle
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20 Reasons why employees resist Change
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Out of comfort zone
Denial
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Catherine Adenle
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20 Reasons why employees resist Change
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Resistance is normal
Loss of identity
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Catherine Adenle
Ways of dealing with resistance to
Organizational Change
How to deal with resistance to Organizational Change
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Communication
Education
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Participation and involvement
Negotiation and agreement
Explicit and implicit cohesion
Enablement plan
People and process alignment
Reward and recognition
Supportive culture
Training
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CCCCatherine’s Career Corner
Catherine Adenle
http://catherinescareercorner.com
@catherineadenle