2 Simulation

8/3/2019 2 Simulation

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INTRODUCTION: Thank You for Calling S-E-T Hotel! This is __________________________, How

FOR PHONE RESERVATION:

Room Number:

a.) Client/Guest's Name

Comfirmed by:

Address

b.) Length of Stay (How many days) Day(s): Night(s):

c.) Desired Date of Arrival/Check-In (Month/Day/Year):

Time(Check-In/Arrival):

d.) Check-out Date:

Time(Check-Out):

e.) Number of Guests: Adult: Children:

Others:

FRONT OFFICE SIMULATION ACTIVIT


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f.) Room Preference/Type:

g.) Other Requests:

Contact Number

Fax Number

E-Mail Address

h.) Mode of Payment:

If Credit Card (Card Type):

Bank:

Card Number:

Card Expiry Date(Month & Year only):

Amount:

Others:

Total:


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*After getting all the information: READ/RECAP THE TRANSACTION/RESERVATION MADE ABOVE

*After reading the transaction/reservation made above, say or make a statement:

*Thanks for all the information Sir/Ma'am, I have processed your Reservation, please wait for the (e-m

Reservation / Hotel Voucher.

IS THERE ANYTHING ELSE WOULD YOU LKE TO ASK? (If NO/NONE), JUST SAY "THANK YOU FOR

FRONT OFFICE EMPLOYEE/PERSONNEL:


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can I Help you?

Script for Phone Reservation:

*Ask for Name: May I get your Complete/Full Name Ma'am/Sir?

If you are confused about the gender of your client, just simply say

*May I get your Complete/Full Name please?

Thanks for that Sir/Ma'am! And May I get your complete address please?

*How Many days do you prefer to stay Sir/Ma'am?

*And your desired date of Arrival or Check-In or reservation please?

*You'll be arriving at what time Sir/Ma'am? --- optional

*Your reservation will be for how many guests Sir/Ma'am?


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Always say: "Thank You for that Information"

*Is there anything or other request would you like to ask Sir/Ma'am?


Can I get your Contact Number and if you have Fax Number or E-Mail add

*What particular mode of payment would you prefer Sir/Ma'am?

If Credit Card, ask for the type of Credit Card by saying: What type of Credit card would

*and the Bank Issuer of your Card Sir/Ma'am?

*Can I ask for the 16 digit number of your card Sir/Ma'am?

*and your Card Expiration Date Please?

*Thank you for all the information Sir/Ma'am, the amount of your room re

Note: Advise the client/guest if there will be an additional charge for a spec


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ail/fax) copy of your

CALLING S-E-T HOTEL. HAVE A GREAT DAY!!!


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ress Sir/Ma'am?

you like to use Sir/Ma'am?

ervation is ____________

ific or other request


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Room Number:


Comfirmed by:

Address




d.) Check-out Date:

Time(Check-Out):


Others:



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g.) Other Requests:

Contact Number

Fax Number

E-Mail Address



Bank:

Card Number:


Amount:

Others:

Total:


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can I Help you?











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ress Sir/Ma'am?





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Room Number:


Comfirmed by:

Address




d.) Check-out Date:

Time(Check-Out):


Others:



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g.) Other Requests:

Contact Number

Fax Number

E-Mail Address



Bank:

Card Number:


Amount:

Others:

Total:


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can I Help you?











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ress Sir/Ma'am?





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Room Number:


Comfirmed by:

Address




d.) Check-out Date:

Time(Check-Out):


Others:



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g.) Other Requests:

Contact Number

Fax Number

E-Mail Address



Bank:

Card Number:


Amount:

Others:

Total:


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can I Help you?











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ress Sir/Ma'am?





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Room Number:


Comfirmed by:

Address




d.) Check-out Date:

Time(Check-Out):


Others:



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g.) Other Requests:

Contact Number

Fax Number

E-Mail Address



Bank:

Card Number:


Amount:

Others:

Total:


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can I Help you?











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ress Sir/Ma'am?





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Room Number:


Comfirmed by:

Address




d.) Check-out Date:

Time(Check-Out):


Others:



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g.) Other Requests:

Contact Number

Fax Number

E-Mail Address



Bank:

Card Number:


Amount:

Others:

Total:


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can I Help you?











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ress Sir/Ma'am?





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Room Number:


Comfirmed by:

Address




d.) Check-out Date:

Time(Check-Out):


Others:



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g.) Other Requests:

Contact Number

Fax Number

E-Mail Address



Bank:

Card Number:


Amount:

Others:

Total:


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can I Help you?











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ress Sir/Ma'am?





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Room Number:


Comfirmed by:

Address




d.) Check-out Date:

Time(Check-Out):


Others:



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g.) Other Requests:

Contact Number

Fax Number

E-Mail Address



Bank:

Card Number:


Amount:

Others:

Total:


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can I Help you?











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ress Sir/Ma'am?





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Room Number:


Comfirmed by:

Address




d.) Check-out Date:

Time(Check-Out):


Others:



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g.) Other Requests:

Contact Number

Fax Number

E-Mail Address



Bank:

Card Number:


Amount:

Others:

Total:


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ress Sir/Ma'am?





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Room Number:


Comfirmed by:

Address




d.) Check-out Date:

Time(Check-Out):


Others:



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g.) Other Requests:

Contact Number

Fax Number

E-Mail Address



Bank:

Card Number:


Amount:

Others:

Total:


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can I Help you?











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ress Sir/Ma'am?



2 Simulation

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