(2) Espresso Shots of Business Wisdom

20
Espresso Shots of Business Wisdom John Moore E P I S O D E #2

description

In episode #2 of ESPRESSO SHOTS OF BUSINESS WISDOM, I share a tid-bit on delivering great customer service. For more business marketing advice, peruse my blog: brandautopsy.typepad.com. Or, visit my website to learn more about me ... www.brandautopsy.com.

Transcript of (2) Espresso Shots of Business Wisdom

Page 1: (2) Espresso Shots of Business Wisdom

Espresso Shotsof Business Wisdom

John Moore

E P I S O D E #2

Page 2: (2) Espresso Shots of Business Wisdom
Page 3: (2) Espresso Shots of Business Wisdom
Page 4: (2) Espresso Shots of Business Wisdom

delivering great customer service

Page 5: (2) Espresso Shots of Business Wisdom

not aboutACTING

Page 6: (2) Espresso Shots of Business Wisdom

REACTING

Page 7: (2) Espresso Shots of Business Wisdom
Page 8: (2) Espresso Shots of Business Wisdom

Take a MomentTo Make a Moment

Espresso Shotsof Business Wisdom

Page 9: (2) Espresso Shots of Business Wisdom

LOOKING

LISTENING

REACTING

Page 10: (2) Espresso Shots of Business Wisdom

LOOKING

LISTENING

REACTING

Page 11: (2) Espresso Shots of Business Wisdom
Page 12: (2) Espresso Shots of Business Wisdom
Page 13: (2) Espresso Shots of Business Wisdom
Page 14: (2) Espresso Shots of Business Wisdom
Page 15: (2) Espresso Shots of Business Wisdom
Page 16: (2) Espresso Shots of Business Wisdom
Page 17: (2) Espresso Shots of Business Wisdom
Page 18: (2) Espresso Shots of Business Wisdom

Take a MomentTo Make a Moment

Espresso Shotsof Business Wisdom

Page 19: (2) Espresso Shots of Business Wisdom

Take a Moment toMake a Moment

Get customer service is not about acting.

It’s about REACTING!

Page 20: (2) Espresso Shots of Business Wisdom

Espresso Shotsof Business Wisdom

John Moore

E P I S O D E #2